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What is FlatRate.com?

FlatRate.com is the official website for FlatRate Moving, a professional moving company primarily focused on providing comprehensive relocation services in New York City, including local, long-distance, international, office, and luxury moves, along with packing, storage, and crating services.

How does FlatRate.com’s pricing work?

FlatRate.com uses a “guaranteed flat rate pricing” model, meaning customers receive one all-inclusive price determined upfront based on a detailed inventory of items and moving specifics, eliminating hidden fees and surprises.

Does FlatRate.com offer international moving services?

Yes, FlatRate.com offers international moving services to “all 7 continents,” handling specific moving regulations, import restrictions, and customs requirements to ensure a smooth global transition. FlatRate.com Alternatives

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Is FlatRate.com good for local moves in NYC?

Yes, FlatRate.com specializes in local moves within NYC, leveraging over 30 years of experience to navigate the city’s unique logistical challenges, including building restrictions, parking rules, and traffic patterns.

What kind of customer reviews does FlatRate.com have?

FlatRate.com consistently receives high customer satisfaction ratings across various platforms, including Google (4.8), Birdeye (4.9), Yellow Pages (5.0), Trustpilot (4.5), and BBB (4.8), based on thousands of reviews.

Does FlatRate.com have a mobile app?

Yes, FlatRate.com offers a proprietary mobile app that allows customers to manage moving details, create photo inventories, locate their moving truck in real-time, review their movers, and retrieve items from storage.

What are the payment options available on FlatRate.com?

FlatRate.com accepts credit card payments, wire transfers, cash payments, and ACH (bank routing + account number) payments.

They also offer a “Buy now, Pay over time” option which requires careful ethical review for potential Riba. FlatRate.com vs. Competitors

Does FlatRate.com offer packing and unpacking services?

Yes, FlatRate.com provides professional packing and unpacking services, including basic furniture wrapping in their standard packages and full packing/unpacking as part of their Gold and Elite moving packages.

Is FlatRate.com certified by any official organizations?

Yes, FlatRate.com is approved by the US Military Surface Deployment and Distribution Command, certified by the United Nations, and recognized by the General Services Administration Federal Government, among others.

What is the “Elite Luxury Moving Service” by FlatRate.com?

The Elite Luxury Moving Service is FlatRate.com’s high-end offering, which includes a personal moving concierge, complete photo inventory, before & after room replication, custom crating, and expert support from carpenters, electricians, and IT specialists.

Can I track my moving truck with FlatRate.com?

Yes, you can track your moving truck on the day of your move using the FlatRate mobile app, providing real-time updates and peace of mind.

Does FlatRate.com provide storage solutions?

Yes, FlatRate.com offers all-inclusive and full-service storage solutions, including short or long-term options, climate-controlled units, various sizes, 24/7 monitoring, and private, clean, and secure facilities. FlatRate.com Pricing

What happens if my inventory changes after getting a flat rate quote?

The guaranteed flat rate is based on the initial inventory.

If the scope of your move changes significantly (e.g., adding more items), you should communicate with FlatRate.com, as it may result in an adjustment to the original quote.

Does FlatRate.com offer any discounts or promotions?

Yes, FlatRate.com regularly offers promotions, such as “June 2025 Promotion: $250 Off on June 2nd to 22nd Move Dates*” and “20% off on Packing and Unpacking Services,” which are often subject to specific terms and conditions.

How does FlatRate.com ensure the safety of my belongings?

FlatRate.com employs professionally trained movers, uses top-tier blankets and double-layered boxes, and utilizes digital barcode technology for photo inventory tracking to ensure belongings remain safe and accounted for throughout the move.

What is the average cost of a move in NYC with FlatRate.com?

While FlatRate.com offers guaranteed flat rates rather than averages, their packages range from approximately $300-$700 for basic moves to $5,000-$30,000 for elite luxury services, depending on the volume and complexity. Is FlatRate.com a Scam?

Does FlatRate.com handle office moves?

Yes, FlatRate.com provides office moving services, including small to large project moves, night moving to minimize business disruptions, detailed floor plans, and support from electricians and IT experts.

How far in advance should I book with FlatRate.com?

While not explicitly stated for all moves, given their popularity and specialization in NYC, it is advisable to book as far in advance as possible, especially during peak moving seasons, to secure your preferred dates.

Are there any hidden fees with FlatRate.com’s guaranteed flat rate?

According to FlatRate.com, their guaranteed flat rate pricing means “no hidden fees,” with a stated quote accuracy of over 99% from estimate to final cost, provided the initial inventory assessment is accurate.

What is the ethical concern with FlatRate.com’s “Buy now, Pay over time” option?

The “Buy now, Pay over time” option, while advertised with “no hidden fees,” may involve Riba (interest) or interest-like charges in its underlying structure, which is not permissible in Islam.

Customers should verify directly with the company or the payment provider (Affirm) that this option is truly interest-free and does not accrue any forbidden charges. Is FlatRate.com Legit?

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