FormDesigner Customer Support Review

Customer support can make or break your experience with any software, and it seems FormDesigner understands this well. From user reviews, their customer support gets a strong thumbs-up.

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Here’s what users are saying about FormDesigner’s support:

• Top-Notch and Responsive: This phrase pops up repeatedly. Users have reported getting “quick, thoughtful replies” to their questions. This kind of responsiveness is crucial, especially when you’re trying to figure something out or facing a time-sensitive issue with your forms.
• Direct Access to the Founder: In at least one instance, a user mentioned getting replies directly from Ivan, the founder of FormDesigner. This is pretty remarkable and speaks volumes about their commitment to user satisfaction. It shows that they’re not just passing you off to a generic support team but have invested personally in making sure users are happy.
• Problem Solvers: One user, who migrated from Jotform, shared a specific example of excellent support: their currency was missing from FormDesigner’s list for payment gateway integration, and the support team added it within three days. This demonstrates a willingness to go the extra mile and quickly resolve specific user needs, which is incredibly helpful for businesses.
• Helpful for Learning Curve: Even though some users noted an initial learning curve with the platform’s terminology, the support (along with the AppSumo community) helped them get past it, turning what could have been a frustrating experience into a positive one. Knowing that help is available when you’re learning something new is a big comfort.
• Availability: While specific hours aren’t always detailed in reviews, the reports of quick replies suggest that support is readily available when users need it. Their official channels likely include email and potentially a knowledge base.

The general consensus is that FormDesigner’s customer support is a significant strength. When you’re building forms that are critical for lead generation or data collection, having reliable and helpful support means you can get back to business quickly if any issues arise. This positive feedback from real users gives a lot of confidence in the platform. Is FormDesigner Safe to Use?

Read more about FormDesigner Review:
FormDesigner Review & First Look
FormDesigner Features
How to Get Started with FormDesigner
FormDesigner Pricing
FormDesigner Pros & Cons
FormDesigner vs. Jotform: A Quick Comparison
FormDesigner Alternatives
Is FormDesigner Safe to Use?
What Are the Benefits of Using FormDesigner?
FormDesigner Results: What Users Are Saying
FormDesigner Dashboard Overview