Based on checking the website Getmyfeeback.co.uk, it appears to be a specialized service designed to help individuals reclaim legal fees that they believe were unfairly overcharged by their solicitors, particularly in personal injury claims.

The site focuses on cases where solicitors might have taken an unjustified 25% of compensation, a practice the website suggests isn’t always permissible despite signed contracts.

They position themselves as legal experts who can assess your case, determine eligibility for a refund, and connect you with ethical solicitors to pursue your claim.

This service aims to make the legal world “fairer for the everyday person” by challenging potentially excessive deductions.

While the concept of ensuring fair dealings and recovering justly owed funds is commendable, and within the bounds of permissible financial transactions, it’s crucial to approach any legal or financial service with diligence.

The core service of helping individuals challenge potentially unfair legal fees aligns with principles of justice and avoiding exploitation, which are highly valued.

The service’s emphasis on helping people reclaim money that was unjustly taken is a positive aspect, highlighting a commitment to rectifying financial wrongs.

They state they are “ethical solicitors” and that there’s “no win no fee” in terms of initial assessment, meaning you won’t pay to find out if you’re eligible.

This transparency in the initial stages can be reassuring.

They specialize in a niche area, focusing solely on overcharged legal fees from personal injury claims, which suggests a depth of expertise in this specific domain.

While the service itself appears to be permissible, especially given its focus on fairness and rectifying financial overcharges, it’s always wise to exercise caution and thoroughly understand any agreements, particularly concerning fees if a case proceeds.

Ensuring that the associated “small fee” they mention for their panel of legal experts is clearly communicated and understood upfront is paramount, just as with any financial engagement.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Getmyfeeback.co.uk Review & First Look

Upon a first look at Getmyfeeback.co.uk, the website presents itself as a straightforward and dedicated platform for individuals seeking to challenge what they perceive as overcharged legal fees from personal injury claims.

The design is clean and user-friendly, with a clear call to action: “Let’s Get Started.” The primary message is consistently reinforced: “Have you been overcharged by your solicitor for legal fees?” This immediate focus on a specific pain point effectively draws in the target audience.

Initial Impressions and User Interface

The website’s layout is intuitive, guiding users from an initial problem statement to a potential solution.

The navigation is simple, primarily directing users to fill out an online form.

Clear Value Proposition: The site immediately highlights its core service—helping people get back overcharged legal fees.
Accessibility: The language used is simple and avoids complex legal jargon, making it accessible to a broad audience.
Credibility Indicators: Testimonials from satisfied customers are prominently displayed, alongside a Trustpilot rating, albeit from a limited number of reviews 4.4 out of 5 based on 22 reviews as of the displayed date. This attempts to build trust quickly.

Targeting Specific Issues

Getmyfeeback.co.uk specifically addresses the common issue of solicitors deducting 25% of personal injury compensation, explaining that this is not always justified. This niche focus is a key differentiator.

Focus on Personal Injury Claims: They explicitly mention road traffic accidents, accidents at work, medical negligence, and slip, trip, or fall cases.
Legal Expertise: The site claims to be staffed by “legal experts” who are “specialists, not generalists,” focusing exclusively on this niche. This specialization is presented as a strength.

The “No Hidden Catches” Promise

One of the most appealing aspects highlighted is the promise of a “100% risk free” initial assessment.

This is a significant factor for individuals who may be hesitant to pursue legal action due to potential costs.

Free Eligibility Check: Users can fill out a form to determine if they are eligible for a refund without any upfront cost.
No Obligation: If a user is not eligible, they receive an email explanation, and their data is not kept or shared with third parties. This commitment to data privacy and no-strings-attached assessment is a strong selling point.

Getmyfeeback.co.uk Features

Getmyfeeback.co.uk offers a streamlined set of features aimed at simplifying the process of challenging solicitor fees.

These features are designed to provide clarity, support, and ease of access for individuals who suspect they have been overcharged.

Online Eligibility Assessment

The cornerstone of their service is the online form, which serves as the initial gateway for potential clients. Skytasks.vip Reviews

This feature allows users to quickly provide essential details about their previous personal injury claim.

Quick Data Submission: Users input information about the type of accident road traffic, work, medical negligence, slip/trip/fall, the date they signed up with their solicitor, and other relevant details.
Automated Initial Screening: While not explicitly stated as automated, the process suggests an initial review of submitted data to determine potential eligibility before direct contact is made. This saves time for both the user and the service.

Expert Legal Review and Guidance

Beyond the initial form, the service emphasizes the involvement of legal experts who will assess the case and guide the individual through the process.

Specialized Expertise: The website proudly states, “We’re Specialists, Not Generalists,” indicating that their team is focused exclusively on overcharged legal fees in personal injury claims. This specialization suggests a deep understanding of the relevant laws and precedents.
Personalized Consultation: If deemed potentially eligible, a “friendly team member” will call to discuss the case further, gather more details, and explain the next steps. This human interaction adds a layer of personalized service.
Ethical Solicitor Panel: A key feature is their network of “ethical solicitors” who are vetted to ensure fair charging practices. This aims to alleviate concerns about moving from one potentially overcharging solicitor to another.

“No Win, No Fee” Commitment for Initial Assessment

One of the most attractive features for potential clients is the financial arrangement for the initial stages of the service.

Zero Upfront Cost: It costs nothing to find out if you are eligible for a refund. This removes a significant barrier for individuals who might be reluctant to pursue a claim due to financial concerns.
Risk-Free Assessment: The “Win or lose, you won’t be in a worse position than you are now” promise assures users that they have nothing to lose by exploring their options.
Transparent Fee Structure Post-Eligibility: While the initial assessment is free, the website clarifies that if a case proceeds, the legal experts on their panel will charge a “small fee for the service provided.” The exact amount is determined by the individual case and agreed upon with the client. This level of transparency, even if the exact fee isn’t stated upfront, is vital.

Getmyfeeback.co.uk Pros & Cons

When evaluating any service, especially one dealing with legal and financial matters, it’s essential to weigh its advantages against its potential drawbacks.

Getmyfeeback.co.uk presents a clear set of benefits and some areas that users should consider carefully.

Pros

The advantages of using Getmyfeeback.co.uk primarily revolve around its specialized focus, user-friendly approach, and a commitment to initial risk-free assessment.

Specialized Expertise: The site’s singular focus on overcharged legal fees from personal injury claims means they likely possess deep knowledge and experience in this specific area. This specialization can lead to more efficient and effective case assessments compared to general legal firms. As they state, “We’ve helped lots of people like you and can tell you quickly if you’re eligible.”
Risk-Free Eligibility Check: A major benefit is the “no cost” initial assessment. Users can determine if they have a viable case without any financial commitment upfront. This significantly lowers the barrier to entry for individuals who might be hesitant due to potential legal fees. “It won’t cost you a thing to find out if you’re eligible for a refund with Get My Fee Back.”
Simplified Process: The online form and subsequent phone call streamline what could otherwise be a complex and intimidating legal inquiry. They promise to “do all the hard work for you, so it couldn’t be easier to start a claim.”
Access to Ethical Solicitors: By connecting eligible individuals with a panel of “ethical solicitors who charge fairly,” Getmyfeeback.co.uk aims to ensure that clients do not fall victim to further overcharging. This network is a valuable resource for individuals who may not know where to find trustworthy legal representation for such specific claims.
Focus on Fairness: The overarching mission to “make the legal world a fairer place for the everyday person” resonates with principles of justice and equity. They aim to rectify situations where individuals have been unfairly treated financially.

Cons

Despite its appealing features, there are a few considerations and potential drawbacks that users should be aware of.

Fee Transparency Post-Eligibility: While the initial eligibility check is free, the website mentions that if a case proceeds, the legal experts will charge a “small fee.” The exact percentage or amount of this fee is not disclosed on the website, which might cause some uncertainty for users until they speak with a representative. It states, “The exact amount depends on your own personal case and they will agree this with you.” This means the fee is not standardized and requires individual negotiation.
Limited Scope of Service: The service is highly niche, focusing exclusively on overcharged fees in personal injury claims, specifically related to solicitors taking a percentage of compensation. If your issue falls outside this very specific scope e.g., other types of legal fee disputes, or non-personal injury claims, Getmyfeeback.co.uk will not be able to assist.
Reliance on External Solicitors: Getmyfeeback.co.uk acts as an intermediary, connecting clients to their panel of legal experts. While they vet these solicitors, the ultimate legal representation and outcome depend on the external firm. Users are essentially relying on a second layer of trust.
Paperwork Dependency: While the site mentions that “sometimes paperwork is needed and sometimes we can go ahead without it,” a lack of documentation from the original claim could complicate or delay the process for some individuals.
Limited Review Data: As of the visible testimonials, the Trustpilot rating is based on a relatively small sample size 22 reviews. While positive, a larger volume of reviews would provide a more robust indicator of widespread customer satisfaction and reliability.

Getmyfeeback.co.uk Alternatives

When considering options for challenging solicitor fees, it’s wise to explore a range of alternatives.

While Getmyfeeback.co.uk specializes in reclaiming overcharged fees from personal injury claims, other avenues and services can address various legal disputes or offer broader legal assistance.

Direct Communication and Negotiation with Your Solicitor

Before engaging a third party, attempting to resolve the issue directly with your former solicitor can sometimes be the quickest and most straightforward path. Theitalos.co.uk Reviews

Formal Complaint: Most law firms have a formal complaints procedure. You can submit a written complaint detailing your concerns about the fees charged.
Negotiation: Clearly articulate why you believe the fees are unfair and propose a resolution.
Internal Review: The firm is obligated to investigate your complaint and provide a response within a set timeframe e.g., 8 weeks.
Pros: No additional cost, potentially faster resolution if the firm is willing to cooperate.
Cons: The solicitor may be unwilling to concede, requiring further action.

The Legal Ombudsman

The Legal Ombudsman LeO is an independent body that investigates complaints about legal services in England and Wales.

It acts as a free, impartial service for consumers.

Scope: LeO handles complaints about poor service, including issues related to costs and fees, across all areas of law, not just personal injury.
Process: You must first complain directly to your solicitor. If you’re unhappy with their response or they fail to respond, you can then take your complaint to LeO.
Resolution: LeO can order solicitors to apologize, pay compensation, or reduce fees.
Pros: Free service, independent, covers a wide range of legal issues, binding decisions.
Cons: Can be time-consuming, requires prior complaint to the solicitor, not all issues fall within their remit e.g., professional negligence beyond service quality. You can find more information on their official website, such as https://www.legalombudsman.org.uk/.

Other Specialist Legal Firms and Claims Companies

Beyond Getmyfeeback.co.uk, various other legal firms and claims management companies specialize in challenging excessive legal fees or handling professional negligence claims against solicitors.

Broad Legal Expertise: Some firms handle a wider array of professional negligence claims, not just those related to personal injury.
Different Fee Structures: While many offer “no win, no fee” arrangements, some might operate on an hourly rate or a fixed fee, depending on the complexity of the case. It’s crucial to clarify their fee structure upfront.
Direct Representation: These firms would directly represent you, rather than acting as an intermediary.
Pros: Access to a wider pool of expertise, potentially more bespoke service.
Cons: May not specialize as deeply as Getmyfeeback.co.uk in the niche of personal injury fee overcharges, fee structures can vary significantly.

Citizens Advice Bureau CAB

For general guidance and initial advice on legal issues, Citizens Advice is an excellent first point of contact.

Free Advice: CAB provides free, confidential advice on a wide range of topics, including consumer rights and legal issues.
Referral Service: While they won’t handle your case directly, they can provide initial guidance and potentially refer you to relevant specialist services or organizations.
Pros: Free, easily accessible, good starting point for understanding your rights.
Cons: Offers general advice, not direct legal representation. Learn more at https://www.citizensadvice.org.uk/.

Solicitor Regulation Authority SRA

The Solicitors Regulation Authority SRA regulates solicitors and law firms in England and Wales.

While they don’t handle individual compensation claims, they can take action against solicitors for misconduct.

Regulatory Oversight: If you believe your solicitor has breached SRA principles e.g., dishonesty, lack of integrity, you can report them to the SRA.
Disciplinary Action: The SRA can take disciplinary action against solicitors, which might include fines, suspensions, or striking them off the roll.
Pros: Holds solicitors accountable, can lead to disciplinary action against unethical practices.
Cons: Does not directly resolve your financial dispute, focuses on misconduct rather than poor service. Visit https://www.sra.org.uk/ for more details.

How to Cancel Getmyfeeback.co.uk Subscription

Based on the information available on the Getmyfeeback.co.uk website, there is no mention of a “subscription” service that users would need to cancel.

The business model described is a “no cost” initial eligibility assessment, followed by an agreement for a “small fee” if the case proceeds with their panel of legal experts.

This implies a transactional service rather than a recurring subscription.

Understanding the Service Model

Getmyfeeback.co.uk operates on a success-fee basis for the actual legal claim, facilitated by their partner solicitors. Gftd.ca Reviews

No Recurring Charges: There are no monthly or annual fees associated with using Getmyfeeback.co.uk itself.
One-Time Engagement: Your interaction with Getmyfeeback.co.uk is typically a one-time process for assessing your eligibility and, if applicable, connecting you with a solicitor.
Fee Agreement with Panel Solicitor: If your case is taken on, the fee agreement will be directly with the specific solicitor on their panel, and that fee will likely be a percentage of the recovered compensation a “no win, no fee” arrangement for the legal case itself.

What if You Change Your Mind?

Since there isn’t a subscription, “cancelling” would refer to discontinuing your engagement with their service or with the solicitor they refer you to.

Before Case Commences: If you’ve filled out the form but haven’t yet agreed to proceed with a solicitor, you can simply inform Getmyfeeback.co.uk that you no longer wish to pursue the claim. As they state, if you’re not eligible, they won’t keep your data or share it. If you are eligible but decide not to proceed, it’s reasonable to expect a similar process of data removal and discontinuation of service.
After Case Commences with Solicitor: If you have signed an agreement with one of their panel solicitors to take on your case, then “cancelling” would involve terminating your agreement with that specific solicitor.
- Review Your Agreement: Any agreement you sign with a solicitor should clearly outline the terms for termination, including any potential fees or notice periods.
- Contact the Solicitor Directly: You would need to contact the solicitor’s firm directly to discuss discontinuing their services. They should advise you on the implications, including any work already done and associated costs though “no win, no fee” usually means no cost if the case doesn’t win.
- Cooling-Off Period: Depending on consumer protection laws, you might have a cooling-off period after signing a contract, during which you can cancel without penalty. Always check the specific terms of your agreement.

Key Takeaway

You won’t find a “cancel subscription” button for Getmyfeeback.co.uk because it functions as a referral and assessment service, not a subscription-based platform.

Any “cancellation” would relate to discontinuing your pursuit of a claim, either before or after engaging with their partner solicitors.

Getmyfeeback.co.uk Pricing

Getmyfeeback.co.uk operates on a clear, two-tiered pricing model, distinguishing between the initial eligibility assessment and the actual legal pursuit of a claim.

This model is designed to be appealing by minimizing upfront financial risk for the user.

Initial Eligibility Assessment: Free of Charge

The first and most prominent aspect of their pricing structure is the complete absence of any cost for determining if you have a case.

“Won’t Cost You a Thing”: The website explicitly states, “It won’t cost you a thing to find out if you’re eligible for a refund with Get My Fee Back.” This is a significant draw for potential clients who might be hesitant to incur legal expenses without certainty of a successful outcome.
Risk-Free Inquiry: Users can submit their details through the online form and engage in an initial discussion with their team without any financial obligation. This removes the barrier of upfront legal consultation fees.
No Hidden Fees for Assessment: If, after the assessment, it turns out you are not eligible for a refund, Getmyfeeback.co.uk ensures, “You won’t pay a thing if it turns out you’re not eligible no matter how far along the process you are.” This commitment eliminates the risk of being charged for their time and expertise if the case doesn’t proceed.

Legal Claim Pursuit: “Small Fee” Based on Success

If your case is deemed eligible and you decide to proceed, Getmyfeeback.co.uk will connect you with a solicitor from their panel.

At this stage, a fee structure comes into play, typically on a “no win, no fee” basis for the actual legal work.

“No Win, No Fee” Principle for Solicitors: While Getmyfeeback.co.uk itself charges nothing for eligibility, the solicitors they refer you to generally operate on a “no win, no fee” basis for the claim itself. This means if the solicitor does not successfully recover compensation for you, you generally won’t pay their legal fees. This significantly reduces the financial risk for the client.
Success-Based Fee: The website states, “If you discover you’re due a refund, we’ll put you in touch with ethical legal experts who will help you get your money back. They will charge a small fee for the service provided.” This “small fee” is typically a pre-agreed percentage of the compensation recovered.
Case-Dependent Fee Amount: The exact amount or percentage of the fee is not specified on the website. Instead, it notes, “The exact amount depends on your own personal case and they will agree this with you.” This means the fee will be negotiated and explicitly agreed upon between you and the assigned solicitor before they commence work on your behalf.
Transparency Post-Eligibility: While the precise fee isn’t listed publicly, the model ensures that you will be informed of it and agree to it before committing to the legal action. This emphasizes transparency at the point of engagement for the actual claim.

Summary of Pricing

In essence, Getmyfeeback.co.uk serves as a free initial gatekeeper and referral service.

The actual costs, which are success-based, are incurred directly with the legal firm they connect you with, and these costs are agreed upon only if your case is deemed viable and you choose to proceed. Vibezscrubs.com Reviews

This structure aims to provide financial peace of mind to potential clients.

Getmyfeeback.co.uk vs. Other Legal Claim Services

When considering Getmyfeeback.co.uk, it’s helpful to understand how it differentiates itself from other types of legal claim services in the market.

Getmyfeeback.co.uk: The Specialist Niche Player

Getmyfeeback.co.uk’s primary distinguishing factor is its hyper-specialized focus.

Niche Expertise: They exclusively target “overcharged legal fees deducted from personal injury claims.” This contrasts sharply with general law firms that handle a broad spectrum of legal cases. Their claim of being “specialists, not generalists” suggests a deep understanding of this specific area of law and common solicitor practices.
Referral Model: Rather than being a law firm itself that directly represents you, Getmyfeeback.co.uk acts as an intermediary. They assess your eligibility and then connect you with an “ethical” solicitor from their panel. This model can be efficient for users looking for pre-vetted legal support in a specific area.
Risk-Free Initial Assessment: Their commitment to a “no cost” eligibility check sets them apart from many traditional law firms that may charge for initial consultations. This lowers the barrier to entry for potential claimants.

Traditional Law Firms: Broad Scope, Varied Fees

General practice law firms offer a wide range of legal services, including personal injury claims and professional negligence.

Broad Legal Services: They handle everything from family law and property disputes to criminal defense and, yes, professional negligence against other solicitors. This breadth can be beneficial if your issue is complex or falls outside a narrow niche.
Direct Representation: You engage directly with the firm that will handle your case from start to finish.
Fee Structures: While many offer “no win, no fee” for personal injury claims, other types of cases may involve hourly rates, fixed fees, or blended arrangements. Initial consultations might be free, but often come with a charge.
Pros: Comprehensive service, direct control over your legal representation.
Cons: May lack the specific, concentrated expertise of a niche player in fee disputes, costs can vary significantly.

Claims Management Companies CMCs: Similarities and Differences

CMCs are businesses that help individuals pursue various types of claims, often on a “no win, no fee” basis.

Similar Business Model: Many CMCs operate on a similar “no win, no fee” model, taking a percentage of successful claims.
Varying Specializations: Some CMCs are highly specialized e.g., PPI claims, packaged bank accounts, while others have a broader remit. Getmyfeeback.co.uk fits into the highly specialized category of CMCs for legal fee overcharges.
Regulation: In the UK, CMCs are regulated by the Financial Conduct Authority FCA. Getmyfeeback.co.uk, by stating they are “ethical solicitors,” might be positioning themselves as a legal entity rather than solely a CMC, which implies different regulatory oversight.
Pros: Often accessible, focus on consumer redress, risk-free if truly “no win, no fee.”
Cons: Fees can sometimes be higher percentages than direct solicitor engagements, varying quality of service, some have faced criticism for aggressive marketing or low success rates in certain sectors.

The Legal Ombudsman LeO: Independent Resolution

As highlighted earlier, the Legal Ombudsman is a free, independent complaints service for legal services in England and Wales.

Dispute Resolution: LeO aims to resolve disputes between consumers and legal service providers without the need for court action.
Free Service: Crucially, it’s a free service for consumers, unlike CMCs or law firms that charge a success fee.
Scope: It covers complaints about service quality, including issues with fees and charges, across a wide range of legal services, provided you’ve first complained to the firm.
Pros: Free, independent, binding decisions, covers broad legal service complaints.
Cons: Cannot award very large sums of compensation, focuses on service issues rather than complex legal negligence, requires internal complaints process first.

In summary, Getmyfeeback.co.uk occupies a unique space by combining the accessibility and “no cost” initial assessment of some CMCs with the specialized legal expertise of a niche firm, specifically for personal injury fee overcharges. For this particular issue, it offers a streamlined, risk-averse path. However, for broader legal disputes or for those preferring direct engagement with a law firm from the outset, other alternatives might be more suitable.

Getmyfeeback.co.uk Trustpilot Rating and Customer Feedback Analysis

Getmyfeeback.co.uk prominently displays a Trustpilot rating on its homepage, stating “Trustpilot rating score: 4.4 of 5, based on 22 reviews.” While this score is positive, a deeper dive into the customer feedback, considering the context and volume, provides a more nuanced understanding.

Analysis of the Trustpilot Rating 4.4/5

A 4.4 out of 5 rating on Trustpilot is generally considered excellent, indicating a high level of customer satisfaction. For a relatively niche service, this is a strong starting point. However, the sample size of 22 reviews is quite small.

Statistical Significance: With only 22 reviews, the rating might be more susceptible to fluctuation from a few extreme opinions very positive or very negative compared to services with hundreds or thousands of reviews. A larger sample size would provide a more statistically robust indication of overall customer sentiment.
Date of Reviews: The visible testimonials on the homepage are from 2021, suggesting that while positive, they might not reflect the very latest customer experiences or changes in service delivery over time. For example, “G LEE 2021-10-06” and “cliff campbell 2021-10-04.”

Common Themes in Positive Feedback

The testimonials provided on the website and typical for such high Trustpilot scores often highlight several key positive aspects: Thebestintensive.co.uk Reviews

Professionalism and Courtesy: Many reviews praise the staff for being “very courteous and professional” G LEE, “very helpful and a pleasure to talk to” Adrian phelps, and “professional” Chris Dermondy, Mr conway butler. This suggests a strong emphasis on good customer service.
Clarity and Explanation: Customers appreciate clear communication. “Explained everything clearly” Chris Dermondy and “explained very clearly to me what would happen throughout” shaun alexander are recurring sentiments, indicating that the process is made understandable.
Efficiency and Responsiveness: Several reviews mention quick action and responsiveness. “Dealt with my request quickly after initial email sent” Chris Dermondy and “within 24 hrs explained a simple process” cliff campbell point to prompt service delivery.
Ease of Process: The streamlined nature of the service is a big plus. “Balls in motion in just are moments” Leanne Stone suggests a smooth and easy experience for the user.
Trust and Reassurance: The “no win no fee nothing too loose” aspect cliff campbell provides significant peace of mind, reinforcing the risk-free nature of the initial engagement.

Potential Areas for Further Scrutiny Based on Limited Public Data

Given the limited public review data, certain aspects could warrant further investigation by a prospective user, though they are not necessarily negative indicators.

Review Volume Growth: Is the company actively seeking and receiving new reviews to build a larger, more current dataset? A stagnant number of reviews over time might be a minor red flag.
Nature of “Small Fee” Transparency: While positive reviews focus on the initial no-cost assessment, the specific communication regarding the “small fee” charged by the panel solicitors for successful claims isn’t detailed in the public testimonials. Customers should ensure they fully understand this aspect before proceeding.
Success Stories Beyond Initial Engagement: The reviews primarily focus on the initial contact and assessment phase “great call,” “balls in motion”. While this is critical, more detailed accounts of successful claims and the actual recovery of fees would further strengthen the overall credibility and demonstrate the long-term effectiveness of the service.

In conclusion, Getmyfeeback.co.uk appears to provide a positive initial customer experience, characterized by professionalism, clarity, and efficiency, as reflected in its strong, albeit limited, Trustpilot rating.

For potential clients, understanding that these reviews largely pertain to the initial engagement phase and ensuring full clarity on subsequent success-based fees are key considerations.

How to Make a Complaint about Getmyfeeback.co.uk or its Partner Solicitors

Should you have cause for concern or wish to make a complaint regarding the services provided by Getmyfeeback.co.uk or one of its partner solicitors, it’s crucial to follow the appropriate channels to ensure your complaint is addressed effectively.

The process generally involves starting with the service provider directly and escalating if necessary.

1. Complaining Directly to Getmyfeeback.co.uk

For issues directly related to the initial assessment, communication, or referral service provided by Getmyfeeback.co.uk itself, your first step should be to contact them directly.

Identify Your Concern: Clearly define what your complaint is about e.g., poor communication, delays in assessment, concerns about the referral process.
Contact Method: Look for a “Complaints” or “Contact Us” section on their website. Most professional services will have a dedicated email address or phone number for complaints. If not explicitly stated, use their general contact information.
Provide Details: Include all relevant information: your name, contact details, the date of your initial inquiry, specific details of your complaint, and what resolution you are seeking.
Keep Records: Maintain a record of all correspondence, including dates, times, and names of individuals you speak with.

2. Complaining Directly to the Partner Solicitor

If your complaint pertains to the legal services provided after you have been referred to and engaged with one of Getmyfeeback.co.uk’s panel solicitors, your complaint should be directed to that specific law firm.

Firm’s Complaints Procedure: All regulated law firms in the UK are required to have a formal complaints procedure. This should be readily available on their website or provided to you upon request.
Formal Written Complaint: Submit a formal written complaint to the law firm, addressing it to their Complaints Partner or designated complaints handler.
Content of Complaint: Detail the nature of your complaint, including specific dates, events, names of staff involved, and how you believe the service was deficient e.g., undue delays, miscommunication, concerns about the fee charged.
Timeframes: The firm is typically required to acknowledge your complaint within a few days and provide a full response within 8 weeks.
Keep Records: As with Getmyfeeback.co.uk, meticulously document all communications.

3. Escalating to the Legal Ombudsman for Solicitor Complaints

If you are not satisfied with the response from the solicitor’s firm after exhausting their internal complaints procedure, you can then escalate your complaint to the Legal Ombudsman LeO.

Eligibility: You can use the LeO if your complaint is about poor service, such as issues with fees, delays, or lack of communication. There are specific time limits for referring a complaint to LeO, usually within six months of receiving a final response from the solicitor’s firm, and no more than six years from the act/omission, or three years from when you should reasonably have known about it.
How to Complain: Visit the Legal Ombudsman’s website https://www.legalombudsman.org.uk/ or call them to get their complaint form and guidance.
Resolution: LeO is an independent and free service. They can investigate your complaint and, if upheld, may require the solicitor to apologize, pay compensation, or reduce their fees.
Important Note: LeO only deals with complaints about service, not professional negligence which would require a court claim.

4. Reporting to the Solicitors Regulation Authority SRA

For serious concerns about a solicitor’s conduct, such as dishonesty, breach of SRA principles, or regulatory breaches, you might report them to the Solicitors Regulation Authority SRA.

Scope: The SRA deals with issues of professional misconduct, rather than poor service. Examples include fraud, dishonesty, money laundering, or serious breaches of professional rules.
Not a Compensation Body: The SRA cannot award you compensation or resolve your personal dispute, but they can take disciplinary action against the solicitor or firm.
How to Report: Information on how to report a solicitor can be found on the SRA website https://www.sra.org.uk/.

By following these steps, you can ensure that your concerns are addressed by the appropriate body, aiming for a fair and just resolution to your complaint. Honorofcute.com Reviews

Frequently Asked Questions

What is Getmyfeeback.co.uk?

Getmyfeeback.co.uk is a specialized online service in the UK that helps individuals assess if they have been overcharged by their solicitors for legal fees, particularly those deducted from personal injury compensation claims.

If eligible, they connect you with ethical legal experts to reclaim these unfair fees.

How does Getmyfeeback.co.uk work?

You fill out an online form with details of your personal injury claim.

Getmyfeeback.co.uk reviews your information to determine potential eligibility for a refund.

If you’re eligible, they contact you for a chat and then connect you with a specialist solicitor from their panel to pursue your claim.

Is there a fee to find out if I’m eligible for a refund?

No, Getmyfeeback.co.uk states that it costs nothing to find out if you’re eligible for a refund.

Their initial assessment is completely free of charge.

How much will it cost if my case proceeds with a solicitor?

If your case is deemed eligible and you proceed with a solicitor from their panel, those legal experts will charge a “small fee for the service provided.” This fee is typically a percentage of the recovered compensation and will be agreed upon with you directly before the claim commences.

Is Getmyfeeback.co.uk a law firm?

Getmyfeeback.co.uk presents itself as a firm of “legal experts” and “honest, no-nonsense solicitors” that helps determine eligibility and connect clients.

While they have legal expertise, their primary function appears to be a referral and assessment service to connect you with solicitors on their panel, rather than directly handling your legal case from start to finish. Dtopp.com Reviews

What types of accident claims do they cover?

They primarily deal with legal fees overcharged in personal injury claims.

Common types mentioned include road traffic accidents, accidents at work, medical negligence, and slip, trip, or fall cases.

What if I don’t have all my original paperwork from my claim?

The website states that sometimes paperwork is needed, and sometimes they can proceed without it.

It depends on your specific case, and they advise you to get in touch to discuss your situation.

How long does it take to get a refund?

The website indicates that every case is different, so they cannot provide a definite timeframe.

However, they mention that the quickest cases can take just a few weeks.

What if my accident took place before April 2013?

The key date is when you signed up with your solicitor, not the date of the accident.

If you signed up with your solicitor before April 1, 2013, it’s highly unlikely you would have been charged unfairly, as the law changed on that date, which impacted how solicitors deducted fees.

What is their “Peace of Mind” guarantee?

Their “Peace of Mind” guarantee means it won’t cost you anything to find out if you’re eligible for a refund.

If it turns out you’re not eligible, you won’t pay anything, ensuring you’re not in a worse financial position than when you started. Portasglobal.com Reviews

What is the Trustpilot rating for Getmyfeeback.co.uk?

As per their website, Getmyfeeback.co.uk has a Trustpilot rating of 4.4 out of 5, based on 22 reviews as of the last update mentioned on their site.

How do I know if my solicitor overcharged me?

Getmyfeeback.co.uk specializes in identifying situations where solicitors might have improperly taken a 25% deduction from personal injury compensation.

Their initial assessment aims to determine if your case falls into this category based on your contract and legal regulations.

Can I challenge other types of legal fees with Getmyfeeback.co.uk?

No, their service is specifically focused on overcharged legal fees deducted from personal injury claims. They do not appear to cover other types of legal disputes or fee challenges.

Do they offer a “no win, no fee” arrangement for the legal case?

Yes, the solicitors on their panel generally operate on a “no win, no fee” basis for the actual legal claim.

This means you typically only pay their “small fee” if they successfully recover compensation for you.

What if I decide not to proceed after being deemed eligible?

You are under no obligation to proceed after Getmyfeeback.co.uk determines your eligibility.

You can simply inform them that you do not wish to move forward with the claim.

Will my personal data be shared with third parties?

Getmyfeeback.co.uk states that if they cannot help you i.e., you are not eligible, they will not keep your personal data on file or share it with any third parties.

If you proceed with a claim, your data will naturally be shared with the panel solicitor handling your case. Mastinlabs.com Reviews

How do I contact Getmyfeeback.co.uk?

The website directs users to fill out their online form for an initial inquiry.

They state that a member of their team will then contact you.

What makes their solicitors “ethical”?

Getmyfeeback.co.uk vets their panel solicitors to ensure they “charge fairly” and align with their mission to make the legal world fairer.

They explicitly state they only work with “ethical solicitors.”

Is this service only for UK residents?

Given the domain .co.uk and the focus on UK legal practices e.g., reference to April 2013 law change, the service appears to be exclusively for individuals in the United Kingdom.

What is a “free help pack” and how do I get it?

The website mentions a “free help pack to help discover signs of mis-selling and negligent financial advice.” To obtain this, you would typically follow a specific call to action on their site, such as clicking a button labeled “FETCH MY PACK.” This pack likely provides general information and guidance.

Getmyfeeback.co.uk Reviews