Hawthornvets.co.uk Reviews

Based on checking the website, Hawthornvets.co.uk appears to be a legitimate, independent, and family-run veterinary practice based in West Sussex, UK, offering comprehensive pet care services.

The site presents a professional and welcoming image, highlighting their commitment to modern facilities, ongoing staff training, and a “Fear Free Certified” approach to ensure a positive experience for pets.

Their offerings range from standard veterinary appointments and parasite protection to specialized services like mobile vet visits and a practice health plan, indicating a diverse range of care options for pet owners in their service areas of Henfield, Partridge Green, and the upcoming Hassocks location.

Hawthorn Vets emphasizes a client-focused approach, with clear contact information, online booking options, and details about their team, including the owners Jonathan and Annelise Underwood, who took ownership in 2012. The addition of Danielle and Fabian Kaelin as Assistant Directors in 2021 further solidifies their family-run structure.

The website also provides transparent information regarding their physical locations, operating hours, and even a 360-degree tour for their Henfield surgery.

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They appear to be actively expanding, with a new branch planned for Hassocks in summer 2025, which suggests a growing and successful practice.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Hawthornvets.co.uk Review & First Look

Upon a first look at Hawthornvets.co.uk, it’s evident that the website is designed with user-friendliness and clear communication in mind.

The layout is clean, intuitive, and provides immediate access to essential services and contact information.

The site effectively conveys the practice’s core values: independent, family-run, expert care, and a commitment to modern facilities.

Initial Impressions and User Interface

The homepage immediately presents key information such as “Book Online,” “Call Us,” and “Email Us,” making it easy for prospective and existing clients to get in touch.

The navigation menu is straightforward, guiding visitors to sections like “Services,” “Home visits,” “Health plan,” and “Our team.” This intuitive design suggests that the practice prioritizes client convenience and accessibility. Aramsmykker.dk Reviews

The color scheme is professional and calming, aligning well with the veterinary care industry.

Professionalism and Credibility

The website exudes professionalism.

The mention of “Fear Free Certified Practitioners” immediately adds a layer of credibility, indicating a commitment to minimizing stress for pets during visits.

This certification is a significant differentiator in the veterinary field, demonstrating a proactive approach to animal welfare beyond basic medical care.

The clear articulation of their ownership history, dating back to 2012, and the expansion plans further enhance their perceived reliability and long-term commitment to the community. Goyerbamate.com Reviews

Transparency and Information Accessibility

Hawthornvets.co.uk is highly transparent, providing detailed information about their locations, including physical addresses and operating hours for both Henfield and Partridge Green surgeries.

They even clearly announce their upcoming Hassocks branch, which is a positive sign of growth and forward-thinking.

This level of detail helps clients make informed decisions and reduces potential frustrations often associated with vague or incomplete online presence.

Hawthornvets.co.uk Features

Hawthornvets.co.uk offers a range of features designed to provide comprehensive and convenient veterinary care for pets in West Sussex.

These features highlight their commitment to modern practices, client convenience, and pet well-being. Cameratools.nl Reviews

Practice Health Plan

One of the standout features is their “Practice health plan.” This initiative aims to make routine veterinary care more affordable and accessible for pet owners.

• Unlimited veterinary appointments with Platinum Health Plan only: This is a significant benefit for pets requiring frequent check-ups or those with ongoing health concerns, potentially saving owners considerable costs over time.
• Parasite protection: Regular, comprehensive parasite control is crucial for pet health and public safety. Including this in a health plan simplifies compliance for owners.
• Vaccinations & more: Essential vaccinations are covered, ensuring pets are protected against common diseases. “And more” suggests additional benefits that could include routine tests or preventative care, adding further value.
• No joining fee: This removes a common barrier to entry for health plans, making it more appealing.
• Save up to £289 per year: Quantifying the potential savings provides a clear financial incentive for pet owners to consider enrolling in the plan. This data point offers tangible value, demonstrating a real benefit for clients.

Mobile Vet Service

Recognizing that some pets and owners struggle with traditional clinic visits, Hawthorn Vets offers a “Mobile Vet Service.”

• Bringing Veterinary Care to your home: This service is invaluable for anxious pets, elderly animals, or owners with mobility issues or busy schedules.
• Discounted mobile vet visit service: The offer of a discount further enhances the appeal of this convenient service, making it more accessible to a wider range of clients. This demonstrates an understanding of client needs and a willingness to adapt services accordingly.
• Benefits: This service can reduce stress for both pets and owners, minimize exposure to other animals especially for immunocompromised pets, and provide a more relaxed environment for examinations.

Pet Insurance for Clients of Hawthorn Vets with Pet Proactive

Hawthorn Vets has partnered with Pet Proactive to offer pet insurance tailored to their clients.

• Based on fair pricing and pet’s clinical records: This suggests a more personalized and potentially more accurate pricing model, rather than generic rates. Using clinical records implies a data-driven approach to risk assessment, which can lead to fairer premiums.
• Three simple policies ranging from £4k – £12k with only £100 excess: This offers flexibility for pet owners to choose coverage levels that suit their budget and needs, from moderate to extensive. A £100 excess is a transparent and relatively low figure, making claims more manageable.
• Benefits: Pet insurance provides crucial financial protection against unexpected veterinary costs, which can be substantial for serious illnesses or injuries. This partnership simplifies the insurance process for clients already familiar with Hawthorn Vets.

Fear Free Certified Practitioners

This is a critical aspect of their service philosophy.

• Team has had extra training to ensure your pet has the best possible experience: This certification means the staff are trained in techniques to reduce fear, anxiety, and stress in pets during vet visits. This includes handling techniques, environmental considerations, and understanding animal body language.
• Impact on pet well-being: For pets, this translates to less traumatic visits, potentially leading to better cooperation during examinations and treatments. For owners, it means peace of mind knowing their pet’s emotional well-being is prioritized. According to Fear Free Pets, practices with certified professionals report higher client satisfaction rates and better patient outcomes due to reduced stress levels.

Modern Facilities and Ongoing Staff Training

The website explicitly states their commitment to “latest, modern, equipment” and “constantly upgrading our facilities.” Ausshirts.com Reviews

• Enhanced diagnostic capabilities: Modern equipment often translates to more accurate and faster diagnoses, which can be critical in emergency situations. For example, updated digital X-ray machines or advanced ultrasound equipment can provide clearer images for better assessment.
• Improved treatment options: State-of-the-art facilities can support a wider range of surgical procedures, dental care, and therapeutic treatments, offering more comprehensive care options in-house.
• Policy of ongoing staff training: This ensures that the veterinary team remains knowledgeable about the latest advancements in veterinary medicine, surgical techniques, and animal behavior. Continuous professional development is vital for maintaining high standards of care and providing evidence-based treatments.

Hawthornvets.co.uk Pros & Cons

When evaluating Hawthornvets.co.uk, several key strengths and minor areas for potential enhancement come to light.

The practice clearly positions itself as a high-quality, client-focused veterinary service.

Pros

Hawthornvets.co.uk offers a compelling value proposition through several strong advantages.

Strong Community Roots and Independent Ownership

• Family-run and independent: This is a significant plus for many pet owners who prefer a personalized approach over corporate chains. Independent practices often have more flexibility in decision-making and can foster stronger, long-term relationships with clients. Jonathan and Annelise Underwood’s ownership since 2012, combined with the recent addition of Danielle and Fabian Kaelin as Assistant Directors, reinforces this local, dedicated structure.
• Strong ties to local businesses: Mentioning their alignment with local community values and ties to other local businesses in the context of their Hassocks expansion suggests a commitment to local economy and community integration. This can translate to better understanding of local pet needs and a more supportive environment.

Comprehensive and Modern Care

• Fear Free Certified Practitioners: This is a top-tier benefit. It shows a deep commitment to the emotional well-being of pets, going beyond just medical treatment. Data from Fear Free shows that pet owners are 60% more likely to return to a Fear Free practice.
• Latest, modern equipment and facilities: The website explicitly states their continuous upgrade of facilities. For instance, the relocation of their Henfield practice in November 2019 to a “brand new purpose designed location featuring the latest equipment” underscores this commitment, ensuring advanced diagnostic and treatment capabilities.
• Mobile Vet Service: This service addresses a critical need for pets and owners who struggle with clinic visits, offering convenience and reducing stress. The offer of a “discounted mobile vet visit service” is a significant draw.

Transparent and Accessible Information

• Clear contact information and online booking: The prominent display of phone numbers, email addresses, and an online booking portal on every page makes it easy for clients to schedule appointments or get in touch.
• Detailed location and hours: Specific addresses, including postcodes, and detailed operating hours for each surgery Henfield, Partridge Green, and soon Hassocks provide clarity and convenience for clients planning visits.
• Practice Health Plan details: The health plan is well-explained with quantifiable benefits e.g., “save up to £289 per year”, making it easy for pet owners to understand its value.

Cons

While Hawthornvets.co.uk presents a very strong offering, a few areas could be enhanced to provide an even more robust online experience.

Limited Detailed Service Descriptions

• General service overview: While the website lists services like “Home visits” and “Health plan,” detailed descriptions of all veterinary services offered e.g., specific surgical procedures, dental care, specialized diagnostics, emergency care protocols are not immediately comprehensive. A dedicated, in-depth services page would be beneficial for potential clients researching specific needs.
• Lack of direct pricing transparency beyond health plan: While the health plan mentions savings, specific pricing for individual consultations, vaccinations, or common procedures is not readily available. While many vets prefer to discuss this directly, providing a general range or a policy on price transparency could manage client expectations.

Minimal Client Testimonials/Reviews on Website

• Absence of direct client reviews: The website doesn’t prominently feature client testimonials or a dedicated reviews section. While external review sites like Google or Yelp might host these, integrating some positive feedback directly on the website could further build trust and social proof for new visitors. For example, a “What Our Clients Say” section with a few select quotes and star ratings would be valuable.
• No immediate community engagement portal: While they are community-focused, the website doesn’t feature a blog, forum, or news section beyond branch openings that regularly shares pet health tips, community events, or educational content. Engaging content can build a stronger online community around the practice.

Regional Specificity

• Geographic limitation: While a “con” by definition, it’s inherent to local services. The services are highly localized to West Sussex, UK. This isn’t a flaw in their business model but means its relevance is geographically restricted. For pet owners outside this region, Hawthorn Vets would not be a viable option.

Hawthornvets.co.uk Alternatives

For pet owners seeking veterinary care, a range of alternatives exist, from other independent practices to larger corporate chains and specialized services. Indigostorm.bigcartel.com Reviews

Each option presents different benefits, depending on individual needs and priorities.

Other Independent Veterinary Practices

Many regions, including West Sussex, are home to numerous independent veterinary practices.

These often share similarities with Hawthorn Vets in terms of personalized care and community focus.

• Pros: Often offer a personal touch, continuity of care with the same vets, and flexible service models. They can build strong relationships with clients and pets. Many are also embracing modern technology and fear-free approaches.
• Cons: May have fewer branches or more limited hours compared to larger chains. The range of specialized services might vary significantly between practices.
• Examples: Local vets often found through Google Maps searches, local community directories, or word-of-mouth referrals. These are typically smaller operations like “Willow Veterinary Centre” or “Oakhill Veterinary Practice” in other areas, emphasizing local expertise.

Corporate Veterinary Chains

Large corporate groups own a significant portion of veterinary practices globally.

These include names like Vets4Pets, CVS Group, and Medivet in the UK. Heatco.org.uk Reviews

• Pros: Often have extensive networks, multiple branches, longer operating hours including some 24/7 emergency services, and standardized protocols. They may offer competitive pricing on certain services due to economies of scale. Some also have loyalty programs or integrated insurance offerings.
• Cons: Can sometimes feel less personal, with rotating vets and staff. Decision-making may be centralized, potentially reducing flexibility for individual clinics. There can be concerns about upselling or profit-driven recommendations, though this varies greatly by practice.
• Examples: Vets4Pets, CVS Group, Medivet, and similar large veterinary groups. These are easily identifiable by their branding across multiple locations.

Mobile Veterinary Services Standalone

Beyond integrated services like Hawthorn Vets offers, there are standalone mobile vet practices that focus solely on home visits.

• Pros: Ultimate convenience, reduced stress for highly anxious pets, ideal for multi-pet households, and often provide a more relaxed environment for examinations. Great for end-of-life care in a familiar setting.
• Cons: Limited in terms of emergency services requiring advanced equipment e.g., X-rays, surgery, may have higher per-visit fees due to travel time, and availability can be limited depending on the region.
• Examples: Services like “The Visiting Vet” or independent mobile veterinarians who operate exclusively out of a mobile unit, without a fixed clinic location.

University Veterinary Hospitals & Specialist Referral Centers

For complex cases, severe injuries, or chronic conditions, university veterinary hospitals or private specialist referral centers are crucial alternatives.

• Pros: Access to cutting-edge research, highly specialized veterinarians e.g., veterinary oncologists, cardiologists, neurologists, advanced diagnostic equipment MRI, CT scans, and often 24/7 critical care units. They are training grounds for future vets, ensuring a high standard of academic rigor.
• Cons: Often significantly more expensive, typically require a referral from a primary vet, and may be geographically dispersed, requiring travel.
• Examples: Royal Veterinary College RVC in London, University of Cambridge Veterinary School, or private referral hospitals like Fitzpatrick Referrals.

How to Choose an Alternative

When considering alternatives, pet owners should evaluate:

• Location and Accessibility: Proximity and ease of access.
• Services Offered: Does the practice meet your pet’s specific needs e.g., dental, surgical, behavioral?
• Cost and Payment Options: Understand pricing, health plans, and accepted insurance.
• Reputation and Reviews: Check online reviews Google, Yelp, Facebook and ask for recommendations.
• Philosophy of Care: Do they align with your values e.g., Fear Free, holistic approach?
• Emergency Care: What are their protocols for after-hours emergencies?

How to Book an Appointment with Hawthornvets.co.uk

Booking an appointment with Hawthorn Vets appears to be a streamlined process, offering both traditional and modern methods to accommodate client preferences.

The website highlights its “Book Online” functionality as a primary option, alongside traditional phone and email contact methods. Belpercarpetandflooring.co.uk Reviews

Online Booking Process

The online booking system is designed for convenience and efficiency, allowing clients to schedule appointments at their leisure.

1. Locate the “Book Online” button: This is prominently displayed on the homepage and likely throughout the site for quick access.
2. Select your preferred surgery: Clients will typically be asked to choose between the Henfield or Partridge Green surgery, and eventually the Hassocks location once it opens in 2025.
3. Choose the service type: Options might include routine check-up, vaccination, nail clip, or a specific concern. The system will likely guide users through available appointment types.
4. Select date and time: An interactive calendar or scheduler will show available slots, allowing clients to pick a time that best suits their schedule.
5. Provide pet and owner details: Required information will typically include pet’s name, species, age, and owner’s contact details name, phone, email.
6. Confirm appointment: A summary of the appointment details will be presented for review before final confirmation. Clients usually receive an email confirmation.

Phone and Email Contact

For those who prefer direct communication or have specific queries before booking, Hawthorn Vets provides clear phone and email contact information for both current surgeries.

• Henfield Surgery:
  • Call: 01273 495227
  • Email: [email protected]
  • Operating Hours: Monday to Friday: 8.30am-7.00pm. Saturday: 8am – 3pm
• Partridge Green Surgery:
  • Call: 01403 710332
  • Operating Hours: Monday to Friday: 8.30am-6.00pm. Saturday: Closed

Preparing for Your Appointment

Regardless of how you book, it’s always beneficial to prepare for your vet visit to make the most of your time.

• Gather relevant information: Have your pet’s medical history, current medications, and any recent symptoms or changes in behavior ready.
• Make a list of questions: Jot down any concerns or questions you have for the vet.
• Consider transport: Plan how you will safely transport your pet to the clinic, especially if they are anxious or unwell.
• Arrive early: Aim to arrive a few minutes before your scheduled time to complete any necessary paperwork.

Hawthornvets.co.uk Pricing

While Hawthornvets.co.uk does not publicly list a comprehensive price list for all its veterinary services, which is common practice for many clinics, it does provide clear information regarding its “Practice Health Plan” and partner “Pet Insurance.” This approach allows for transparency on bundled services while maintaining flexibility for individual consultation and treatment costs.

Practice Health Plan Pricing

The website highlights the financial benefits of their Practice Health Plan, designed to help clients manage routine preventative care costs. Thermogroup.com Reviews

While an exact monthly or annual fee for the plan itself isn’t immediately stated on the public-facing homepage text, the savings potential is clearly communicated.

• Cost Savings: The most prominent pricing detail shared is the potential to “Save up to £289 per year.” This indicates that by enrolling in the health plan, pet owners can significantly reduce their annual expenditure on essential preventative care, such as unlimited appointments Platinum plan only, parasite protection, and vaccinations. This figure is a compelling incentive, implying that the plan’s subscription cost is less than the cumulative cost of these services when paid individually.
• Included Services: The plan covers critical routine care components:
  • Unlimited veterinary appointments Platinum Health Plan only
  • Parasite protection
  • Vaccinations & more
• No Joining Fee: This detail is a direct pricing advantage, removing any upfront costs to simply enroll in the plan, making it more attractive for budgeting clients.

Pet Insurance with Pet Proactive Pricing

Hawthorn Vets facilitates pet insurance for its clients through a partnership with Pet Proactive.

The pricing structure here focuses on coverage limits and excess amounts.

• Policy Ranges: They offer “Three simple policies ranging from £4k – £12k” in coverage. This provides flexibility for pet owners to choose a policy based on their perceived risk and budget.
  • £4,000 policy: Suitable for more routine issues or those looking for basic coverage.
  • £12,000 policy: Offers extensive coverage for more serious illnesses, accidents, or chronic conditions, providing greater peace of mind.
• Excess: A key pricing detail is “only £100 excess.” The excess is the fixed amount you pay towards any claim before the insurance company pays the rest. A £100 excess is generally considered reasonable in the pet insurance market, making claims more accessible.

General Pricing Philosophy Inferred

While specific prices aren’t listed, the emphasis on a “Practice Health Plan” and transparent insurance partnership suggests a commitment to making pet care affordable and manageable for clients.

The “fair pricing” mentioned in relation to their pet insurance partnership, which is “based on our fair pricing and your pet’s clinical records,” hints at a practice that considers individual circumstances and strives for equitable costs. Heynepmarkets.com Reviews

For precise pricing on individual services like consultations, surgical procedures, or specific treatments, clients would typically need to contact the clinic directly, which is standard procedure across the veterinary industry due to the variability and complexity of animal health needs.

Hawthornvets.co.uk vs. Other Vet Services

When comparing Hawthornvets.co.uk to other veterinary services, several factors distinguish it, particularly its independent, family-run nature, specialized certifications, and service offerings like mobile visits and health plans.

vs. Corporate Veterinary Chains e.g., Vets4Pets, Medivet

• Hawthorn Vets:
  • Independent & Family-Run: This often translates to a more personal, consistent experience with the same core team. Decisions are made locally, potentially offering greater flexibility in care plans. Client relationships are typically deeper.
  • Fear Free Certified: A significant differentiator. Many corporate chains might have some Fear Free trained staff, but Hawthorn Vets highlights it as a core practice philosophy, implying a more pervasive application of stress-reducing techniques.
  • Mobile Vet Service: While some large chains offer this, it’s not universally available across all their branches. Hawthorn Vets explicitly promotes it as a key offering.
  • Growth: Strategic, localized expansion e.g., Hassocks 2025 suggests thoughtful growth.
• Corporate Chains:
  • Scale & Standardization: Benefit from broader networks, potentially more standardized procedures, and centralized resources e.g., procurement, marketing.
  • Availability: Often have more locations, potentially longer operating hours, and sometimes 24/7 emergency care capabilities within their network.
  • Staff Rotation: Can experience higher staff turnover, leading to less continuity of care with a single vet or nurse.
  • Business Model: Often driven by shareholder value, which some clients perceive as leading to upselling or less personalized care, though this is not universally true.

vs. Other Independent Practices Smaller, Less Established

*   Established & Growing: With ownership since 2012 and plans for a third branch, Hawthorn Vets demonstrates stability and strategic growth.
*   Modern Facilities: Explicitly states "constantly upgrading our facilities" and the 2019 relocation to a purpose-designed Henfield site with "latest equipment." This commitment to infrastructure might be superior to smaller, less established independents.
*   Structured Plans: Offers a formal "Practice Health Plan" and a specific pet insurance partnership, which some smaller independent practices might not have as robustly developed.

• Smaller Independents:
  • Varies Wildly: Quality can range significantly. Some are excellent, providing deeply personal care. others might have older equipment or limited services.
  • Less Marketing/Online Presence: May rely more on word-of-mouth, with less comprehensive websites or online booking systems.
  • Limited Scale: May not have the resources for mobile services or extensive health plans.

vs. Emergency Veterinary Hospitals / Specialist Centers

• Hawthorn Vets Primary Care:
  • Routine & Preventative Care: Focuses on general health, vaccinations, minor illnesses, and ongoing preventative care. They would typically refer complex or severe cases to specialists.
  • Client Relationship: Aims to build long-term relationships for ongoing pet health management.
• Emergency/Specialist Centers:
  • High-Level Expertise: Equipped for critical care, complex surgeries, advanced diagnostics MRI, CT, and specialist consultations e.g., oncology, cardiology.
  • Referral-Based: Primarily accept patients referred by primary care vets.
  • Cost: Generally significantly more expensive due to specialized equipment and expertise.

In essence, Hawthornvets.co.uk positions itself as a premium independent primary care veterinary service, prioritizing a personalized, fear-free, and well-equipped approach that stands out from both larger corporate entities and less-established smaller practices.

Its focus on client convenience through mobile services and structured health plans further strengthens its competitive edge within its specific geographic region.

Hawthornvets.co.uk Team and Philosophy

The team and overarching philosophy at Hawthornvets.co.uk appear to be central to their operational model, emphasizing a family-run approach, continuous professional development, and a strong commitment to the emotional well-being of the pets they care for. Sayso.in Reviews

The Leadership Team

The website clearly introduces the leadership, which underpins the practice’s independent and family-run ethos:

• Jonathan and Annelise Underwood: They took ownership of Hawthorn Vets in April 2012. This long-standing ownership demonstrates stability and a deep personal investment in the practice’s success and reputation. Their commitment likely translates into consistent, high-quality service delivery.
• Danielle and Fabian Kaelin: Welcomed as Assistant Directors in July 2021. Their inclusion further solidifies the family-run aspect, suggesting a succession plan and continued dedication to the practice’s core values. As a Practice Manager and Vet respectively, their operational and clinical expertise adds significant strength to the leadership.

Philosophy of Care: “Fear Free Certified Practitioners”

A cornerstone of Hawthorn Vets’ philosophy is their commitment to “Fear Free” practices.

• Reduced Stress for Pets: The team has received “extra training to ensure your pet has the best possible experience whilst in our care.” This training focuses on minimizing fear, anxiety, and stress FAS in pets during veterinary visits. This involves techniques like:
  • Gentle handling: Using minimal restraint and focusing on positive reinforcement.
  • Environmental adjustments: Creating calm, quiet spaces, using pheromone diffusers, and providing non-slip surfaces.
  • Understanding animal behavior: Recognizing signs of stress and adjusting interactions accordingly.
  • Distraction techniques: Using treats, toys, or calming voices to divert attention.
• Benefits: This philosophy not only improves the pet’s immediate experience but can also lead to more accurate diagnoses as pets are less stressed during exams and better long-term compliance with veterinary care. It reflects a compassionate and holistic approach to animal welfare.

Commitment to Modernity and Training

The practice pledges “to offer the best veterinary care at all times using the latest, modern, equipment in a friendly and approachable setting.” This is supported by two key pillars:

• Constant Facility Upgrades: The November 2019 relocation of their Henfield practice to a “brand new purpose designed location featuring the latest equipment” is a testament to this commitment. This ensures that the veterinary team has access to advanced diagnostic tools e.g., digital radiography, ultrasound and treatment capabilities.

Community Integration

While not explicitly detailed under a “philosophy” section, their mention of Hassocks being a “thriving and growing village with a vibrant community whose values align with ours as an independent veterinary practice with strong ties to other local businesses and institutions” suggests a philosophy of deep community engagement and support.

This local integration often fosters trust and a sense of shared responsibility for local pet welfare. Readsremovals.com Reviews

In summary, Hawthornvets.co.uk’s team and philosophy are built on a foundation of independent, family-driven care, highly professional and continuously trained staff, a proactive approach to pet emotional well-being through Fear Free practices, and a commitment to modern facilities, all integrated within their local communities.

Hawthornvets.co.uk Locations and Expansion

Hawthornvets.co.uk currently operates from two established locations in West Sussex and has significant expansion plans for a third, demonstrating a growing presence and commitment to serving a wider community.

Current Operating Locations

Hawthorn Vets has two primary surgeries, strategically located to serve different parts of West Sussex:

Henfield Surgery

• Address: Hawthorn House, High Street, Henfield, West Sussex, BN5 9DA
• Key Features: This is described as their “main surgery.” Notably, in November 2019, they “relocated our practice in Henfield to a brand new purpose designed location featuring the latest equipment.” This signifies a substantial investment in modern infrastructure to provide top-tier care. The 360-degree tour available on the website likely showcases this state-of-the-art facility.
• Operating Hours:
  • Monday to Friday: 8.30am-7.00pm
  • Saturday: 8am – 3pm
• Contact: Call: 01273 495227, Email: [email protected]

Partridge Green Surgery

• Address: The Old Bakehouse, High Street, Partridge Green, West Sussex. RH13 8HU
• Key Features: This serves as their “second surgery,” providing convenient access for clients in the Partridge Green area. While not explicitly stated as having a recent relocation or major upgrade on the website’s homepage text, its continued operation suggests it meets their standards of care.
  • Monday to Friday: 8.30am-6.00pm
  • Saturday: Closed
• Contact: Call: 01403 710332, Email: [email protected]

Future Expansion: Hassocks Surgery

Hawthorn Vets has a clear and exciting plan for growth, with a new branch opening in Hassocks.

• New Location: Hassocks Surgery, 44B Keymer Road, Hassocks, West Sussex, BN6 8AR
• Opening Date: The new branch is scheduled to open in Summer 2025. This forward-looking announcement provides ample notice to the community and signals confidence in their business model and service demand.
• Strategic Rationale: The website explicitly states their enthusiasm for Hassocks, calling it a “thriving and growing village with a vibrant community whose values align with ours as an independent veterinary practice with strong ties to other local businesses and institutions.” This indicates a well-researched decision based on community fit and market need.
• Impact: The addition of a third surgery will significantly expand Hawthorn Vets’ reach within West Sussex, making their services accessible to a broader client base and potentially alleviating pressure on existing facilities. It also signifies the practice’s financial health and strategic vision.

Frequently Asked Questions

What services does Hawthorn Vets offer?

Hawthorn Vets offers a comprehensive range of veterinary services including general consultations, vaccinations, parasite control, a mobile vet service for home visits, and a practice health plan for routine care. Heavenlydelights.com Reviews

They also facilitate pet insurance for their clients through a partnership.

Where are Hawthorn Vets’ surgeries located?

Hawthorn Vets currently has two surgeries: one in Henfield Hawthorn House, High Street, Henfield, West Sussex, BN5 9DA and another in Partridge Green The Old Bakehouse, High Street, Partridge Green, West Sussex. RH13 8HU.

Is Hawthorn Vets opening a new branch?

Yes, Hawthorn Vets is opening a third branch in Hassocks 44B Keymer Road, Hassocks, West Sussex, BN6 8AR in Summer 2025.

What are the opening hours for Hawthorn Vets Henfield surgery?

The Henfield surgery is open Monday to Friday from 8.30am-7.00pm and on Saturdays from 8am – 3pm.

What are the opening hours for Hawthorn Vets Partridge Green surgery?

The Partridge Green surgery is open Monday to Friday from 8.30am-6.00pm and is closed on Saturdays. Expobeds.com Reviews

How can I book an appointment with Hawthorn Vets?

You can book an appointment online via their website, or by calling their Henfield surgery at 01227 495227 or Partridge Green surgery at 01403 710332. You can also email [email protected].

What is the Hawthorn Vets Practice Health Plan?

The Practice Health Plan offers unlimited veterinary appointments with the Platinum plan, parasite protection, vaccinations, and more for a regular fee, aiming to help clients save on routine pet care costs, potentially up to £289 per year.

Is there a joining fee for the Practice Health Plan?

No, there is no joining fee to enroll in the Hawthorn Vets Practice Health Plan.

Do Hawthorn Vets offer home visits?

Yes, Hawthorn Vets offers a Mobile Vet Service that brings veterinary care directly to your home, which can be particularly helpful for pets or owners who struggle with clinic visits.

They even offer a discounted mobile vet visit service. Globallinkaccountants.co.uk Reviews

What is “Fear Free Certified” and what does it mean for my pet?

Being “Fear Free Certified” means the Hawthorn Vets team has received extra training to minimize fear, anxiety, and stress in pets during vet visits.

This helps ensure your pet has the best possible experience, making visits less traumatic.

Does Hawthorn Vets offer pet insurance?

Yes, Hawthorn Vets facilitates pet insurance for their clients through a partnership with Pet Proactive, offering three simple policies ranging from £4,000 to £12,000 in coverage.

What is the excess for the pet insurance offered through Hawthorn Vets?

The pet insurance policies offered through Hawthorn Vets via Pet Proactive have an excess of only £100.

When did Jonathan and Annelise Underwood take ownership of Hawthorn Vets?

Jonathan and Annelise Underwood took ownership of Hawthorn Vets in April 2012. Asasienterprise.com Reviews

Who are the Assistant Directors at Hawthorn Vets?

Danielle and Fabian Kaelin were welcomed as Assistant Directors in July 2021. Danielle also serves as the Practice Manager and Fabian is a Vet.

What makes Hawthorn Vets different from other practices?

Hawthorn Vets is independent and family-run, emphasizes Fear Free Certified practices, invests in modern equipment and ongoing staff training, and offers unique services like a mobile vet and a practice health plan.

Can I view the Henfield surgery before visiting?

Yes, the website mentions a 360-degree tour available for their Henfield Surgery, allowing you to virtually explore the facilities.

Does Hawthorn Vets prioritize ongoing staff training?

Yes, Hawthorn Vets has a policy of ongoing staff training to ensure their team is as up-to-date as possible with the latest veterinary advancements.

Is Hawthorn Vets good for anxious pets?

Given their emphasis on being “Fear Free Certified Practitioners,” Hawthorn Vets actively works to reduce stress and anxiety for pets during visits, making them a potentially good choice for anxious animals.

Does Hawthorn Vets provide emergency services?

The website’s homepage text does not explicitly detail their emergency services or after-hours protocols.

For emergency care, it would be best to contact them directly during operating hours or consult local emergency veterinary hospitals.

What type of pets does Hawthorn Vets treat?

Hawthorn Vets is described as a “small animal practice,” indicating they primarily provide care for common household pets such as dogs, cats, and potentially other small domestic animals.