hived.space FAQ

What is hived.space?

Hived.space is a parcel delivery network designed for leading retail brands, focused on providing an enhanced delivery experience for end-customers through a 100% electric fleet and advanced technology.

Is hived.space legitimate?

Yes, based on publicly available WHOIS data, prominent customer testimonials from reputable brands like ASOS and Nespresso, and a professional website, hived.space appears to be a legitimate and operational business.

How does hived.space ensure customer satisfaction?

Hived.space aims to ensure customer satisfaction through features like live parcel tracking, optimized status updates, efficient live chat customer service, professional and friendly couriers, and multiple proof of delivery photos with detailed notes.

Does hived.space use electric vehicles for deliveries?

Yes, hived.space explicitly states they operate a 100% electric fleet, emphasizing their commitment to sustainable impact by decreasing emissions by up to 76% per delivery. My Experience with hived.space (Based on Public Information)

What types of delivery speeds does hived.space offer?

Hived.space offers same-day, next-day, and two-day delivery services, along with nationwide collection.

Where is hived.space located?

Hived.space (HIVED Ltd.) is based in London, UK, with a stated address at 1a Old Nichol St., London E2 7HR.

Can I get a quote for hived.space services online?

No, hived.space does not publish pricing on their website.

Businesses need to “Get started” or “Contact us” to receive a customized quote based on their specific delivery needs and volume.

Who is the CEO of hived.space?

The hived.space website does not prominently feature the name of its CEO on the homepage. Who Owns hived.space?

However, their blog announces Leo Mulabdić as their new Chief Commercial Officer, indicating an active leadership team.

How can I track my parcel with hived.space?

Hived.space provides a dedicated “Track my parcel” feature on their website where customers can enter their tracking information to get live updates on their delivery.

What kind of businesses does hived.space serve?

Hived.space primarily serves “leading retail brands” and e-commerce businesses looking to optimize their parcel deliveries, boost customer retention, and integrate sustainable logistics practices.

Does hived.space offer international shipping?

Based on the website content, hived.space primarily emphasizes its “nationwide collection” and domestic delivery network within the UK.

International shipping capabilities are not prominently advertised. hived.space Review & First Look

What are the core KPIs (Key Performance Indicators) of hived.space?

Hived.space highlights a “>99% On-time attempted rate” as a core delivery KPI, demonstrating their high reliability.

How does hived.space handle proof of delivery?

Hived.space utilizes “Multiple Proof of Delivery photos with detailed notes” to provide clear evidence of parcel delivery, enhancing security and accountability.

What if I need to change my delivery details with hived.space?

While specific processes for changing delivery details are part of their service, testimonials indicate flexibility, with one customer noting they “were able to change my delivery to a day I’m off work and this was listened to.” This suggests options are available, likely via their tracking portal or customer service.

Are hived.space couriers trained?

Yes, the website emphasizes “Friendly couriers for a smooth, reliable delivery,” implying a level of training and professionalism to ensure a positive customer interaction.

Does hived.space have a mobile app for tracking?

The website mentions “clear and precise info on your app” in a testimonial, suggesting they either have a dedicated app or a highly optimized mobile web experience for tracking. hastingsdirect.com Claims Process: A Closer Look

What kind of customer support does hived.space offer?

Hived.space offers “Fast and efficient customer service via live chat” and also has a comprehensive FAQ section powered by Zendesk for self-service support.

What is the creation date of the hived.space domain?

The hived.space domain was created on March 4, 2020, as per WHOIS data.

Does hived.space help businesses save money?

Yes, hived.space claims to help businesses “Save time and cut costs by reducing ‘Where Is My Order’ (WISMO) inquiries” and minimizing churn through reliable deliveries.

What makes hived.space stand out from other delivery companies?

Hived.space differentiates itself through its 100% electric fleet for sustainable deliveries, a strong focus on enhancing the end-customer delivery experience, and high performance metrics like a >99% on-time attempted rate, specifically targeting leading retail brands.

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