How to Cancel 5starslimo.com Subscription / Booking

Based on the information available on the 5starslimo.com homepage, there is no direct, explicit “How to Cancel Subscription” or “Cancellation Policy” readily available.

Read more about 5starslimo.com:
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Is 5starslimo.com a Scam?

The website implies that managing trips is possible through the “Online Reservations” portal, where customers can “Modify trip details” and “Access invoices and payment receipts.” This suggests that any cancellation process would likely be handled through that online account management system or by direct contact.

Steps to Attempt Cancellation (Based on Website Information)

Since a dedicated cancellation policy section isn’t visible, a user would need to rely on the general customer service channels and the presumed functionality of the booking portal.

• Via Online Reservations Portal:
  1. Access Your Account: Go to the “Online Reservations” link on the 5starslimo.com homepage (which directs to book.mylimobiz.com/v4/5stars).
  2. Log In: Use your stored account details to log in to your passenger account.
  3. Locate Your Booking: Navigate to your current or upcoming trips/reservations. The system should allow you to view existing bookings.
  4. Look for Modification/Cancellation Options: Within your booking details, there should ideally be an option to “Modify trip details.” It is possible that cancellation options are nested within this or a similar “manage booking” function.
  5. Review Terms (if available): If any specific terms related to cancellation or refunds are available within the booking process or your account, review them carefully.
• By Phone:
  1. Call Customer Service: The most direct and recommended method for cancellation, especially for time-sensitive bookings, is to call their advertised toll-free number: 1-877-435-5466.
  2. Provide Details: Be prepared to provide your booking reference number, name, and any other relevant details to the customer service representative.
  3. Request Cancellation: Clearly state your intention to cancel the booking.
  4. Confirm Terms: Ask about any cancellation fees, refund eligibility, or specific deadlines for cancellation as per their policy.
  5. Obtain Confirmation: Request a cancellation confirmation number or an email documenting the cancellation for your records.
• By Email (If Applicable):
  1. Check for an Email Address: Look for a general inquiries or customer support email address on the website, often found in a “Contact Us” section (though not explicitly visible on the provided homepage text). If found, send an email.
  2. Include Full Details: Provide all booking details (booking ID, name, date, time, service type) and explicitly state your request to cancel.
  3. Request Confirmation: Ask for a written confirmation of the cancellation.

Important Considerations for Cancellation

• Cancellation Deadlines: Most transportation services have strict cancellation policies with deadlines (e.g., 24, 48, or 72 hours before service) to avoid charges. Without a published policy on their website, these deadlines remain unknown until contacted.
• Cancellation Fees: It is common for limousine services to charge cancellation fees, especially if cancellations occur close to the scheduled service time. Again, this information is not transparently available.
• Refund Eligibility: Whether a refund is issued depends on the cancellation policy and the timing of the cancellation. Some bookings might be non-refundable after a certain point.
• Written Confirmation: Always ensure you receive a written confirmation (email or through your account portal) of your cancellation. This protects you from potential disputes regarding charges.
• Third-Party Booking vs. Direct Booking: If you booked through a third-party platform (e.g., a travel agent or another booking site), you might need to contact that third party directly to cancel, as their policies might apply. However, the 5starslimo.com website only highlights its own “Online Reservations” portal.
• No “Free Trial” Mechanism: The services offered by 5starslimo.com are paid bookings for transportation services, not subscriptions with free trials. Therefore, specific “How to Cancel Free Trial” instructions are not applicable in this context.

In summary, the absence of a clear, publicly available cancellation policy on the 5starslimo.com homepage is a significant transparency issue.

Users must rely on their online account system or direct phone contact to inquire about and execute cancellations, with the terms and conditions likely being disclosed during that process.

Is 5starslimo.com a Scam?