How to Cancel avast.com Subscription

Canceling an Avast subscription purchased through avast.com (or its associated payment processors) is a straightforward process, though it requires specific steps to ensure successful termination of recurring billing.

Avast provides clear mechanisms for managing subscriptions, reflecting industry best practices for consumer transparency, especially after past scrutiny around data and subscriptions.

Understanding Avast Subscription Management

Avast subscriptions are typically set to auto-renew by default.

This is a common practice among software as a service (SaaS) providers to ensure continuous protection and service without interruption.

However, users often prefer to manage these renewals manually or terminate services when no longer needed.

• Auto-Renewal: Your subscription will automatically renew at the end of each billing period (e.g., annually) using the payment method on file, unless you manually turn off auto-renewal or cancel the subscription.
• Billing Cycle: Be aware of your billing cycle and renewal date. Canceling before the next billing date is crucial to avoid being charged for another period.
• Refund Policy: Avast has a refund policy, which typically allows for refunds within a certain period (e.g., 30 days) of purchase or auto-renewal if you’re not satisfied or if you forgot to cancel. Check their specific terms for details.

Method 1: Canceling Through Your Avast Account

This is the most direct and recommended method for managing and canceling your Avast subscription.

1. Log in to Your Avast Account:
   • Go to the official Avast website (avast.com).
   • Look for a “Login,” “My Account,” or “Support” link, usually found in the top right corner or the footer. Click it and log in using the email address and password associated with your Avast purchase.
   • Self-correction: The provided homepage text doesn’t show a prominent “login” button on the main page, but typically, a “Support” or “My Account” section will lead to it. The direct link to “Détails de votre abonnement” (Subscription details) in the footer indicates an account management portal exists.
2. Navigate to “My Subscriptions” or “Order History”:
   • Once logged in, look for a section like “My Subscriptions,” “Order History,” “Billing,” or “My Licenses.” This area lists all your active Avast products and their respective subscription statuses.
3. Locate the Subscription You Want to Cancel:
   • Find the specific Avast product subscription you wish to cancel (e.g., Avast Premium Security, Avast SecureLine VPN).
4. Turn Off Auto-Renewal or Cancel:
   • Next to the relevant subscription, there should be an option to “Turn off auto-renewal” or “Cancel Subscription.” Click this option.
   • Follow the on-screen prompts. You may be asked for a reason for cancellation or offered a temporary discount to reconsider.
   • Confirm your decision to cancel.
5. Receive Confirmation:
   • You should receive an email confirming that your auto-renewal has been turned off or that your subscription has been canceled. Keep this email for your records. The service will typically remain active until the end of the current paid billing period.

Method 2: Canceling Through Avast’s Dedicated Cancellation Portal (OneTrust)

Avast explicitly links to a dedicated cancellation portal, which is a very user-friendly feature, especially if you have trouble logging into your main account or just want a direct route. What to Expect from avast.com

1. Access the Cancellation Portal:
   • On the avast.com homepage, scroll down to the footer.
   • Look for the link labeled “Résilier votre contrat” (Cancel your contract). The provided link is https://privacyportal.onetrust.com/webform/25b84167-55d3-4099-84e2-c9e08ec67d54/dc4d5c1c-5e6b-403e-8e4e-706bb218275a.
   • Clicking this link will take you to a portal (powered by OneTrust, a privacy management platform) specifically designed for managing your subscription details and opting out of auto-renewal.
2. Enter Subscription Details:
   • The portal will likely ask for your order ID, subscription ID, or the email address used for the purchase. Provide the necessary information to identify your subscription.
3. Follow On-Screen Instructions:
   • Once your subscription is identified, the portal will guide you through the process of turning off auto-renewal or canceling.
4. Confirm Cancellation:
   • Confirm your choice and save any confirmation numbers or emails provided.

Method 3: Contacting Avast Customer Support

If you encounter any issues with the online methods or prefer direct assistance, you can always reach out to Avast customer support.

1. Visit the Support Page:
   • On avast.com, go to the “Support” section (often found in the footer or main navigation).
   • For individuals, this is https://support.avast.com/.
2. Look for Contact Options:
   • On the support page, you’ll typically find options for live chat, submitting a ticket, or sometimes a phone number.
   • Explain clearly that you wish to cancel your subscription and turn off auto-renewal.
3. Provide Necessary Information:
   • Have your order ID, subscription ID, email address, and billing information ready to expedite the process.
4. Request Confirmation:
   • Always ask for written confirmation (e.g., an email) of your cancellation for your records.

By following any of these methods, you can effectively cancel your Avast subscription, ensuring that you are not charged for future renewal periods.

Transparency in this process is a key indicator of a reputable service provider.

My Experience with avast.com