How to Get Started with Support Board

Getting Support Board up and running can seem a bit involved with all its features, but it’s pretty straightforward once you know the steps. You’ve got a couple of main ways to get it going on your website: through a PHP installation or as a WordPress plugin.

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For PHP Installation

If you’re planning to integrate Support Board directly into a website that uses PHP, here’s the typical path:

1. Download the package: You’ll usually download a zip file from where you purchased it, like CodeCanyon.
2. Extract the files: Unzip the downloaded archive and place the supportboard folder in a location of your choice on your server.
3. Run the installer: Open your web browser and navigate to http://[your-site]/supportboard/admin.php. Remember to replace [your-site] with your actual website URL.
4. Complete the installation: The installer will guide you through setting up your database details and creating your administrator account.
5. Log in: Once the installation is complete, log in with the email and password you just created.

If you want to display the chat on another website that isn’t running WordPress, you can grab an embed code from your Support Board Cloud account and paste it into your website pages.

For WordPress Installation

For most WordPress users, this is likely the easiest route:

1. Download the plugin: Just like with the PHP version, you’ll get a zip file for the WordPress plugin.
2. Go to your WordPress Dashboard: Log into your WordPress admin area.
3. Add New Plugin: On the left-hand menu, go to Plugins and then click Add New.
4. Upload Plugin: Click the Upload Plugin button and select the supportboard.zip file you downloaded.
5. Install and Activate: Click Install Now, and once it’s uploaded, click Activate Plugin.
6. Find Support Board in the menu: After activation, you should see a new item in your left-hand WordPress menu named Support Board. Click on it, and you’re good to go! The chat should automatically appear on all your website pages.

Optimal Configuration Tips

Once you’ve got Support Board installed, there are a few things you’ll want to set up to get the most out of it:

• Activate email notifications: Head over to Settings > Notifications and make sure to turn on options like Agent email notifications, sounds for incoming conversations, and push notifications. This ensures you and your team are alerted to new messages.
• Enable apps and integrations: Support Board has a lot of powerful apps and integrations. Go to Settings > Apps to activate the ones you need, like WhatsApp, Messenger, or the AI features.
• Train your chatbot: This is where the magic happens! You can train your chatbot using your own documents or website link. You can also program specific questions and answers to make your bot smarter.
• Set up automations and triggers: Use conditions like user type, location, and time to set up automated messages or actions.

If you ever run into issues during installation or setup, Support Board’s documentation is a good place to start, or you can contact their support team through their chat widget. They often recommend checking server requirements and disabling performance plugins or techniques like caching during troubleshooting. WP Force SSL Dashboard Overview

Read more about Support Board Review:
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Support Board Features
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