Is Sendflowers.com Legit?

When evaluating the legitimacy of an online vendor like Sendflowers.com, it’s akin to peeling back layers.

Read more about sendflowers.com:
Sendflowers.com Review & First Look

On the surface, the website looks and functions like a legitimate e-commerce platform.

It has all the expected categories, promotions, and transactional elements.

You can add items to a cart, proceed to checkout, and ostensibly track an order.

This suggests an operational business, not a fly-by-night scam designed merely to phish for information or steal money without providing a service.

However, “legitimacy” extends beyond merely existing and processing transactions.

it encompasses reliability, customer satisfaction, and transparent business practices.

Indicators of Legitimate Operations

• Professional Website Design: Sendflowers.com features a well-structured, visually appealing website with clear navigation, product images, and pricing information. This is a baseline for most established online businesses.
• Functional E-commerce Features: The presence of a shopping cart, account management, and order tracking pages indicates a system designed for processing sales.
• Contact Information: A visible phone number (800) 549-5670 and a “Contact Us” page are positive signs, suggesting avenues for customer support.
• Legal Disclaimers: Links to “Privacy Policy,” “Terms of Service,” “Accessibility Statement,” and “Satisfaction Guarantee” are typically found on legitimate business websites, outlining their commitments and legal standing.
• Longevity (Claimed): The copyright notice “Copyright © 1999 – 2025 Send Flowers. All rights reserved.” suggests a long operational history, which, if verifiable, is a strong indicator of legitimacy. This indicates a business that has been around for over two decades, which is no small feat in the online world.

Missing Elements and Areas of Concern

Despite these indicators, a significant gap in establishing unequivocal legitimacy lies in the absence of easily accessible and verifiable third-party reviews.

• Absence of External Review Aggregators: Most reputable online retailers proudly display their ratings from platforms like Trustpilot, Sitejabber, or a Better Business Bureau (BBB) accreditation. The fact that Sendflowers.com only showcases internal testimonials, without external validation, means a potential customer cannot easily verify the actual customer experience regarding delivery timeliness, product quality, or resolution of issues. For instance, a search for “sendflowers.com reviews reddit” or “sendflowers.com reviews yelp” might yield a mixed bag of anecdotal experiences, but these aren’t aggregated or endorsed by the company.
• BBB Rating Not Prominently Displayed: While a company might have a BBB profile, its omission from the homepage as a trust badge is noteworthy. A high BBB rating and accreditation are powerful signals of reliability and responsiveness to customer complaints.
• Customer Service Responsiveness: While a phone number and contact page exist, the actual responsiveness and effectiveness of their customer service in resolving problems are unknown without extensive external feedback. Issues like “sendflowers.com tracking” not working effectively or “sendflowers.com phone number” being unresponsive could negate the positive impression of simply having these features.
• Supplier Network Transparency: Details on how they vet local florists or manage quality control across their “almost 100% of the United States” delivery network are not transparent. This can be a concern for consistency.

Conclusion on Legitimacy: Sendflowers.com appears to be a legitimate, active e-commerce business. It’s not a scam in the traditional sense of taking money and disappearing. However, its legitimacy in terms of consistent customer satisfaction and transparent problem resolution is unverifiable from the information presented on its own website. This lack of external validation is a significant drawback for consumers looking for assurance before making a purchase. The general advice for online transactions always leans towards businesses that actively promote and maintain high ratings on independent review platforms.