Itcsales.co.uk Reviews

Based on checking the website, itcsales.co.uk appears to be a legitimate and established UK-based online retailer specializing in new and refurbished Dell laptops, desktops, monitors, and various IT components.

They position themselves as a trusted Dell UK supplier and partner, offering a wide array of products from Dell’s Latitude, Precision, and OptiPlex ranges, alongside items from HP, Samsung, Toshiba, and other major brands.

The website emphasizes competitive pricing, particularly for refurbished and ex-demo options, aiming to provide value for money to both individual consumers and businesses.

The platform provides a comprehensive catalog of IT equipment, from complete systems to individual parts like memory, hard drives, video cards, and power supplies.

They highlight their commitment to customer service, offering next-day DPD delivery for orders placed before 2 pm within the UK and providing online support and a dedicated contact number.

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For anyone in the market for reliable IT hardware, especially Dell products at potentially discounted rates, itcsales.co.uk presents itself as a viable option to explore.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

itcsales.co.uk Review & First Look

Upon an initial review of itcsales.co.uk, the website presents a straightforward and functional interface, prioritizing product accessibility over flashy design.

The primary focus is clearly on sales of computing hardware, with a strong emphasis on Dell products.

The homepage immediately showcases a selection of featured deals, including Dell Inspiron laptops and OptiPlex mini PCs, alongside “Best Sellers” to guide users to popular items.

This direct approach ensures that visitors can quickly grasp the site’s offerings.

Website Navigation and User Experience

The navigation structure is well-organized with clear categories for “Laptops,” “Desktops,” “Monitors,” “Servers,” and “Parts.” This allows for intuitive browsing, whether a user is looking for a complete system or a specific component. Goboosts.cc Reviews

The use of dropdown menus further refines product searches, enabling users to drill down by laptop size, desktop series, or specific Dell ranges like Latitude or Precision.

• Ease of Use: The website is generally easy to navigate, even for those who might not be tech-savvy. The layout is clean, and the product listings are presented with essential specifications and pricing.
• Search Functionality: While not explicitly highlighted, a well-functioning search bar would be crucial for users looking for very specific models or components.
• Responsiveness: The site loads quickly and appears responsive, which is vital for a smooth shopping experience.

Brand Partnerships and Authenticity Claims

Itcsales.co.uk prominently states its status as a “trusted Dell UK Supplier and Partner.” This claim is significant as it suggests an official relationship with Dell, which can instill confidence in potential buyers regarding the authenticity and quality of the products, especially refurbished items.

They also mention partnerships with HP, Samsung, and Toshiba, broadening their product range.

• Dell Partner Status: Being a “fully registered Dell partner” gives the impression of direct access to stock and potentially better pricing, aligning with their claim of offering “cheapest prices.”
• Refurbished Products: The site openly deals in “new & factory refurbished computers,” “ex-demo,” and “open box hardware.” This transparency is crucial for managing customer expectations, as refurbished items typically come at a lower price point than new ones.
• Trust Indicators: Mentions of “Excellent Reviews” and a Trustpilot link aim to build credibility, which is essential for e-commerce platforms.

itcsales.co.uk Pros & Cons

When evaluating any online retailer, it’s essential to weigh the advantages against potential drawbacks.

For itcsales.co.uk, their specialized focus and business model offer distinct benefits, but also come with certain limitations. Nl.hudsonreed.com Reviews

Advantages of itcsales.co.uk

Itcsales.co.uk stands out primarily for its niche in new and refurbished IT equipment, particularly Dell products, catering to a wide audience seeking value.

• Cost-Effectiveness: The most significant advantage is the potential for substantial savings on IT equipment. Factory refurbished, ex-demo, and open box items are often significantly cheaper than brand new equivalents, making high-quality tech accessible. This is particularly appealing for small businesses, educational institutions, or individuals on a budget.
• Specialization in Dell Products: As a registered Dell partner, they offer an extensive range of Dell laptops, desktops, and servers, including popular business lines like Latitude, Precision, and OptiPlex. This specialization means they often have a deeper inventory and understanding of these specific product lines compared to general electronics retailers.
• Variety of Conditions: Customers can choose from new, factory refurbished, ex-demo, and open box options, providing flexibility based on budget and preference. Each condition typically comes with clear descriptions and appropriate warranties.
• UK-Based Operations and Delivery: Being a UK company, they offer swift delivery within the UK, with most orders placed before 2 pm eligible for next-day DPD service. This reduces wait times and simplifies logistics for UK customers.
• Customer Support Focus: The website emphasizes strong customer service, with a dedicated UK phone number and online support, suggesting a commitment to assisting customers with inquiries and after-sales needs.

Potential Drawbacks of itcsales.co.uk

While there are clear benefits, certain aspects might be considered limitations depending on a user’s specific needs or expectations.

• Limited Brand Diversity: While they carry HP, Samsung, and Toshiba, their primary focus remains Dell. Users looking for a broader selection of brands or niche manufacturers might find the choices somewhat restricted compared to larger, more generalized electronics retailers.
• Stock Volatility, Especially for Refurbished Items: Due to the nature of refurbished and ex-demo stock, availability can fluctuate rapidly. The website states that “stock changes faster than we can list new items,” which means a desired configuration might be available one day and gone the next. This requires quick decision-making from buyers.
• Warranty Variations: While new products come with manufacturer warranties e.g., 3-year Dell Premium Support, refurbished or ex-demo items might have shorter “Return to Base” warranties from ITC Sales themselves e.g., 1 Year ITC RTB Warranty, 60 Days Battery Warranty. It’s crucial for customers to carefully check the specific warranty terms for each product before purchase.
• VAT Exclusivity: All prices are listed “£ + Vat,” meaning VAT is added at checkout. While standard for business-to-business transactions, individual consumers might initially overlook this, leading to a higher final price than anticipated if they are not used to seeing prices without VAT included.
• Lack of Physical Presence: As an online-only retailer, there’s no option for in-person viewing of products or direct pick-up, which some customers might prefer for high-value purchases.

itcsales.co.uk Pricing

Understanding the pricing structure at itcsales.co.uk is crucial for potential buyers, as it directly impacts the final cost and value proposition.

The website clearly states that all prices are listed exclusive of VAT, which is a key consideration for both business and individual consumers in the UK.

General Pricing Structure

The pricing on itcsales.co.uk is designed to be competitive, especially given their focus on clearance, refurbished, and ex-demo stock. Ride1up.com Reviews

Their claim of offering “cheapest prices” for new and refurbished Dell equipment is a central part of their value proposition.

• VAT Exclusion: As noted, prices are displayed as “£ + Vat.” This means that the 20% UK Value Added Tax will be added to the displayed price during the checkout process. For example, an item listed at £849.00 will become £1018.80 including VAT. Businesses registered for VAT can reclaim this, but individual consumers will pay the full VAT-inclusive price.
• Tiered Pricing Based on Condition: The price of a product heavily depends on its condition:
  • New: These items generally command the highest price but still aim to be competitive, often due to volume purchasing or special Dell partner deals. They typically come with full manufacturer warranties e.g., 3-year Dell Premium Support.
  • Factory Refurbished / Ex-Demo: These are often the sweet spot for value. Prices are significantly lower than new, and the items are typically reconditioned by the manufacturer or ITC Sales themselves to a high standard. Warranties tend to be shorter, often 1 year “Return to Base” from ITC Sales.
  • Open Box: These are usually items returned by customers, often unused or minimally used, with packaging that might be damaged. They offer similar savings to refurbished items.
• Special Offers and Clearance: The website features “Special Offers,” “New Items And Cancelled Stock,” and a “Clearance Corner,” indicating dynamic pricing and opportunities for even greater discounts on specific items.

Examples of Pricing for Various Products

Based on the homepage, several examples illustrate their pricing strategy:

• Dell Inspiron 16 Plus 7640 Laptop New: Listed at £849.00 + Vat. This is a high-spec new laptop with a 3-year Dell Premium Support warranty, indicating a competitive price for a current-generation model.
• OptiPlex 7020 Mini PC New: Priced at £469.00 + Vat. This newer model mini PC also comes with a 3-year Dell Warranty, suggesting good value for a compact business or home office system.
• OptiPlex 7010 SFF Refurbished/Ex-Demo: Available for £299.00 + Vat. This significantly lower price point reflects its condition and a 1-year ITC Return to Base Warranty, making it a budget-friendly option for general use.
• Dell Latitude 7420 Carbon Fiber Effect Lid Refurbished/Ex-Demo: At £329.00 + Vat. This offers a premium business laptop model at a fraction of its new price, albeit with a 1-year ITC RTB Warranty and 60-day battery warranty.
• Dell Gaming Monitor New: An Alienware AW2724HF 27″ FHD Gaming Monitor is listed at £229.00 + Vat with a 3-year Dell Warranty. This showcases their ability to offer competitive prices on new peripherals as well.

These examples demonstrate that itcsales.co.uk aims to provide a range of pricing options to suit different budgets, with transparent communication about the condition and associated warranty for each product.

Buyers should always confirm the final VAT-inclusive price before completing a purchase.

itcsales.co.uk Alternatives

While itcsales.co.uk specializes in new and refurbished IT equipment, particularly Dell, the market for computing hardware is vast. Felixspin.com Reviews

Many alternatives exist, each with its own focus, pricing, and product range.

When considering alternatives, it’s important to differentiate between retailers focusing on brand new equipment and those specializing in refurbished or used hardware.

New IT Equipment Retailers General

For those prioritizing brand-new equipment, the major national and international electronics retailers are strong contenders, offering wider selections and often extensive return policies.

• Amazon UK: A behemoth in online retail, Amazon offers an unparalleled selection of new laptops, desktops, monitors, and components from virtually every major brand.
  • Pros: Huge inventory, competitive pricing, fast Prime shipping, extensive customer reviews.
  • Cons: Can be overwhelming, third-party sellers vary in quality, less specialized support.
• Currys PC World: One of the largest electronics retailers in the UK, offering both online and physical stores.
  • Pros: Wide range of new products, often have promotional deals, in-store support and advice, extended warranty options.
  • Cons: Prices can be higher than online-only retailers, refurbished selection is limited.
• Laptops Direct / Ebuyer: Dedicated online electronics retailers known for competitive pricing on new components and systems.
  • Pros: Strong focus on PC hardware, often have excellent deals on new tech, wide range of components.
  • Cons: Less personalized customer service compared to smaller specialists.
• Direct from Manufacturer e.g., Dell UK, HP UK, Lenovo UK: Buying directly from the manufacturer ensures the latest models, full warranties, and often customization options.
  • Pros: Guaranteed authenticity, full manufacturer warranty, access to exclusive configurations, direct support.
  • Cons: Generally higher prices, less variety across different brands.

Refurbished IT Equipment Specialists

For buyers specifically seeking refurbished or used IT equipment to maximize value, several reputable alternatives exist, often with different specializations.

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• Tier 1 Refurbishers e.g., Stone Refurb, Tech Trade: These companies specialize in high-volume refurbishment of ex-corporate IT equipment, offering quality-controlled, business-grade machines.
  • Pros: Excellent value for money, often business-grade hardware more durable, proper testing and warranties, focus on sustainability.
  • Cons: Models might be a few generations older, selection can be unpredictable.
• Manufacturer Refurbished Programs e.g., Dell Outlet UK: Dell often sells its own factory-refurbished equipment directly through Dell Outlet.
  • Pros: Highest level of confidence in refurbishment quality, often includes original manufacturer warranty albeit shorter, good range of Dell models.
  • Cons: Can be more expensive than third-party refurbishers, stock rotates quickly.
• eBay Certified Refurbished program: While eBay itself is a marketplace, its “Certified Refurbished” program lists items that have been professionally inspected, cleaned, and restored by authorized sellers.
  • Pros: Wide variety of brands and models, competitive pricing, buyer protection.
  • Cons: Reliance on seller reputation outside of certified program, warranty varies by seller.

When choosing an alternative, consider your budget, the desired condition new vs. refurbished, specific brand preferences, warranty expectations, and the level of customer support you anticipate needing.

For those who prioritize Dell and value for money, itcsales.co.uk remains a strong contender within the refurbished market.

How to Utilize itcsales.co.uk for Value

For buyers seeking reliable IT equipment without breaking the bank, itcsales.co.uk offers distinct opportunities, particularly for those comfortable with refurbished or ex-demo hardware.

Maximizing value from this platform requires a strategic approach.

Identifying Best Deals and Discounts

The core of finding value on itcsales.co.uk lies in understanding where their discounts primarily come from: refurbished stock, cancelled orders, and clearance items. Elusa.de Reviews

• Focus on Refurbished and Ex-Demo Sections: These categories are consistently where the most significant savings are found. While new items are available, the deepest discounts are often on equipment that has been returned, reconditioned, or used for display.
  • Look for categories like “Factory Graded Dell Laptops,” “Factory Refurbished / Ex Demo Laptops,” and “Refurbished & Ex Demo Systems” under desktops.
  • These items undergo quality checks by ITC Sales or Dell themselves, ensuring they are in working order.
• Monitor “Special Offers” and “Clearance Corner”: These sections are dynamic and updated frequently. They might feature limited-time deals or last-chance discounts on specific models.
  • Action Tip: Check these pages regularly or subscribe to their newsletter if available to be alerted to new additions. The “New Items And Cancelled Stock” section is also prime hunting ground for fresh opportunities.
• Understand the “Refurbished” Grading: While the website doesn’t explicitly detail a grading system e.g., A, B, C, the term “Factory Graded” implies a level of quality assurance. Assume refurbished items may have minor cosmetic imperfections, but functionality should be restored to a high standard.
  • Pro Tip: If cosmetic condition is critical, contact their sales team for more details on specific items before purchasing.
• Compare “£ + Vat” Pricing: Always factor in the 20% VAT when comparing prices with other retailers. Calculate the final, VAT-inclusive price to get an accurate comparison.

Understanding Warranty and Support for Value Preservation

The warranty on refurbished items is different from new products, and understanding these terms is crucial for long-term value and peace of mind.

• Check Individual Product Warranties: Each product listing clearly states its warranty. For new items, it might be a 3-year Dell warranty. For refurbished or ex-demo items, it’s typically a “1 Year ITC Return to Base Warranty.”
  • “Return to Base” RTB: This means you are responsible for shipping the item back to ITC Sales for repair or replacement if an issue arises within the warranty period. Factor in potential shipping costs and downtime.
  • Battery Warranty: Note the specific “60 Days Battery Warranty” on some refurbished laptops. Laptop batteries degrade over time, and a shorter warranty reflects this. This is common for refurbished laptops across the industry.
• Leverage After-Sales Support: ITC Sales emphasizes their “tailor-made after-sales support” and “best support you can find in the UK.”
  • Action Tip: Don’t hesitate to use their “Online Support” or call their UK number 03333 222 200 for pre-purchase questions about product condition, warranty specifics, or post-purchase technical issues. Good support can significantly enhance the value of a lower-priced refurbished item.
• Consider Purpose and Usage: When evaluating value, match the product’s condition and warranty to your intended use.
  • For mission-critical business use, a new system with a longer manufacturer warranty might be preferable, even if it costs more upfront.
  • For general home use, student needs, or a secondary machine, a well-spec’d refurbished laptop with a 1-year RTB warranty could offer excellent value.
  • Data Reliability: For hard drives, especially refurbished ones, always back up critical data. While tested, mechanical drives can fail. Consider replacing a refurbished HDD with a new SSD for enhanced reliability and performance, an easy upgrade that boosts the value of an older system.

By being meticulous about checking conditions, understanding warranty terms, and comparing final VAT-inclusive prices, buyers can effectively leverage itcsales.co.uk to acquire quality IT equipment at a significant discount, aligning with a prudent approach to technology acquisition.

Shipping and Delivery Experience

Understanding the shipping and delivery process is vital for any online purchase.

Itcsales.co.uk outlines clear policies, especially regarding dispatch times and geographical limitations.

Delivery Speed and UK-Only Shipping

Itcsales.co.uk emphasizes swift dispatch for UK customers, a significant advantage for those needing equipment quickly. Athenegpt.ai Reviews

• Next Business Day Delivery: The website states, “We are still shipping orders placed before 2pm for Next Business Day delivery.” This implies a commitment to rapid fulfillment for most orders.
  • Logistics Partner: They specifically mention using “DPD service,” which is a reputable courier in the UK known for its tracking capabilities and efficiency.
  • Order Processing: “Your online order goes for processing immediately” suggests an efficient internal system that prioritizes getting products out the door quickly.
• UK-Only Shipping: A critical point to note is the restriction: “At this time we cannot ship outside the UK.” This means international customers will need to look elsewhere. This focus on the domestic market allows them to streamline logistics and potentially offer more competitive shipping rates within the UK.
• Stock Interface Updates: The claim “We update our live stock interface every 60 minutes, 24 hours a day” is designed to instill confidence that if an “ADD TO CART” button is visible, the item is genuinely available for immediate processing, reducing the chance of backorders or cancellations due to out-of-stock items.

Order Tracking and Communication

For effective delivery, clear communication and the ability to track an order are paramount.

• DPD Tracking: While not explicitly detailed, reputable couriers like DPD typically provide comprehensive tracking information, allowing customers to monitor their package’s journey from dispatch to delivery. This often includes estimated delivery windows and options for managing delivery e.g., leaving with a neighbor, changing delivery date.
• Communication on Delays: The website mentions, “Sometimes stock changes faster than we can list new items, so if you’re unsure if something is available to buy, please contact us directly.” This indicates a willingness to communicate proactively if unforeseen stock issues arise.
• Pre-purchase Inquiry: For urgent or critical orders, reaching out to their customer service before purchase to confirm immediate availability would be a prudent step, particularly for items with limited stock.
• Shipping Information Page: The presence of a “Shipping Information” link in their footer and main navigation suggests that detailed policies and FAQs regarding delivery are available for customers to review.

Overall, the shipping and delivery experience with itcsales.co.uk appears to be designed for efficiency and transparency within the UK, leveraging established courier services to meet customer expectations for timely receipt of their purchases.

Customer Service and Support

The quality of customer service and support is a key differentiator for any online business, especially when dealing with technical products like computers.

Itcsales.co.uk emphasizes its commitment in this area.

Accessibility and Contact Channels

Itcsales.co.uk provides multiple clear channels for customers to reach out, signaling their dedication to support. Anglianpumping.com Reviews

• Prominent Phone Number: A UK call number, 03333 222 200, is displayed prominently at the top of every page. This direct phone access is often preferred by customers dealing with technical inquiries or larger purchases, as it allows for real-time conversation and problem-solving. The use of a 0333 number indicates a standard UK business rate, accessible from landlines and mobiles without premium charges.
• Online Support and Enquiry Forms: The website includes links for “Online Support” and “Enquiry.” These typically lead to contact forms or dedicated support portals where customers can submit their questions or issues. This is convenient for non-urgent queries or for providing detailed information that might be cumbersome over the phone.
• FAQ Section: A dedicated “FAQ” link is available, which is the first line of defense for customer queries. A comprehensive FAQ can answer common questions about shipping, returns, warranties, and product information, empowering customers to find answers quickly without needing to contact support directly.
• “About Us” and “Contact” Pages: Standard website practice, these pages provide further information about the company and additional contact details, ensuring transparency.

After-Sales Support and Problem Resolution

For IT equipment, after-sales support, particularly concerning warranties and technical issues, is critical for customer satisfaction.

• “Tailor-Made After-Sales Support”: The website explicitly states, “We offer tailor-made after-sales support.” This suggests a flexible and personalized approach to assisting customers post-purchase, which is a significant claim in the often-impersonal world of online retail.
• Warranty Handling: As discussed previously, they manage their “Return to Base” warranties for refurbished items directly. This means customers will interact with ITC Sales for warranty claims rather than the original manufacturer for these specific items. This process should be clearly outlined to avoid confusion.
• Commitment to Quality: They also assert, “We are very serious about our customer service and we offer the best support you can find in the UK.” Such statements set high expectations, and their ability to consistently meet them will define their reputation.
• Trustpilot Integration: The visible “Trustpilot” reviews badge on the homepage implies confidence in their customer satisfaction. Prospective buyers can check these reviews to gauge the real-world experiences of other customers regarding ITC Sales’ support.
  • Action Tip: Before making a significant purchase, especially a refurbished item, it’s prudent to check recent Trustpilot reviews specifically mentioning customer service experiences to get a current snapshot of their performance.

In summary, itcsales.co.uk appears to place a strong emphasis on accessible and responsive customer service, which is a positive indicator for buyers.

Their multi-channel approach and direct commitment to after-sales support aim to build trust and provide reassurance in their specialized market.

Return Policy and Warranties

Understanding the return policy and warranty details is paramount for any online purchase, especially for electronic goods where issues can arise.

Itcsales.co.uk provides clear information on these fronts, which is crucial for managing customer expectations and providing peace of mind. Portadelivery.co.uk Reviews

ITC Sales Return Policy

The website typically features a “Returns Policy” link, which should detail the specific procedures for returning products.

General expectations for a UK online retailer include compliance with consumer protection laws.

• Consumer Rights Act 2015: In the UK, consumers have rights under the Consumer Rights Act 2015. Goods must be of satisfactory quality, fit for purpose, and as described.
  • Faulty Goods: If an item is faulty within 30 days of purchase, the buyer typically has a right to a full refund. After 30 days but within six months, a repair or replacement might be offered, and if that fails, a refund potentially partial could be due.
• Distance Selling Regulations: As an online seller, ITC Sales is subject to regulations that allow customers to return goods within a certain timeframe typically 14 days from receipt if they change their mind, even if the item isn’t faulty. This “cooling-off period” usually requires the item to be returned in its original condition and packaging.
• Specific Return Procedures: The Returns Policy page would outline:
  • How to initiate a return e.g., contact customer service, fill out a form.
  • Who bears the cost of return shipping often the buyer for change-of-mind returns, the seller for faulty goods.
  • Timeframes for processing refunds or exchanges.
  • Conditions for return e.g., original packaging, all accessories included.
• Transparency: A clear, easily accessible return policy is a sign of a reputable business. Buyers should always read this policy in full before committing to a purchase.

Product Warranties Explained

Warranties vary significantly based on whether the product is new or refurbished/ex-demo, and itcsales.co.uk clearly states this on product listings.

• New Products Manufacturer Warranty:
  • Many new items, particularly Dell systems, come with the original manufacturer’s warranty. For example, the Dell Inspiron 16 Plus 7640 Laptop is listed with a “3 Year Dell Premium Support with Warranty.”
  • This means that for issues arising within this period, customers would typically deal directly with Dell’s support infrastructure, which often includes on-site repair services for business-grade equipment.
  • This provides the highest level of assurance and often comprehensive support directly from the brand.
• Refurbished / Ex-Demo / Open Box Products ITC Sales Warranty:
  • For these items, the warranty is typically provided by ITC Sales itself, often referred to as “ITC Return to Base Warranty.”
  • Examples include the OptiPlex 7010 SFF with a “1 Year ITC Return to Base Warranty” and the Dell Latitude 7420 with the same “1 Year ITC RTB Warranty – 60 Days Battery Warranty.”
  • Return to Base RTB: Under an RTB warranty, if a fault develops, the customer is responsible for returning the faulty item to ITC Sales for repair or replacement. This differs from on-site support and may involve some downtime.
  • Battery Warranty Important Note: The specific mention of a “60 Days Battery Warranty” for refurbished laptops is crucial. Laptop batteries degrade over time, and a shorter warranty reflects this. If long battery life is paramount, consider buying a new unit or budgeting for a replacement battery.
  • Scope of Warranty: These warranties typically cover hardware defects that arise during normal use but generally exclude accidental damage, software issues not directly related to hardware, or consumables unless specified.

In summary, itcsales.co.uk provides clear information about its return policy and product warranties.

Buyers should always pay close attention to the specific warranty details for each product they are considering, particularly the distinction between manufacturer and ITC Sales’ own “Return to Base” warranties, to ensure their expectations are met. Bizay.fr Reviews

Frequently Asked Questions

What is itcsales.co.uk?

Itcsales.co.uk is a UK-based online retailer specializing in new, factory refurbished, ex-demo, and open box Dell laptops, desktops, monitors, servers, and various IT components, also stocking select items from HP, Samsung, and Toshiba.

Is itcsales.co.uk a legitimate company?

Yes, itcsales.co.uk appears to be a legitimate and established UK company, registered as Information Technology Clear Ltd Company No. 04337919 and a registered Dell UK partner.

What kind of products does itcsales.co.uk sell?

Itcsales.co.uk sells a wide range of IT products including Dell Latitude, Precision, OptiPlex laptops and desktops, All-in-One PCs, monitors, servers, computer parts memory, hard drives, video cards, peripherals, and software.

Are the products on itcsales.co.uk new or refurbished?

Itcsales.co.uk sells both new and refurbished/ex-demo/open box products.

The condition of each item is clearly stated on its product page. Superchips.co.uk Reviews

What is a “Factory Graded Dell Laptop”?

“Factory Graded Dell Laptop” refers to a Dell laptop that has been refurbished and reconditioned, often by Dell themselves or by a certified partner, to a high standard, typically ensuring full functionality though there might be minor cosmetic imperfections.

What is the warranty on products from itcsales.co.uk?

Warranty varies by product condition.

New products typically come with a manufacturer’s warranty e.g., 3-year Dell Premium Support. Refurbished or ex-demo items usually have a “1 Year ITC Return to Base Warranty,” with some laptop batteries having a shorter “60 Days Battery Warranty.”

What does “Return to Base RTB Warranty” mean?

A “Return to Base RTB Warranty” means that if an item develops a fault within the warranty period, the customer is responsible for returning the item to ITC Sales for repair or replacement.

Does itcsales.co.uk ship outside the UK?

No, itcsales.co.uk explicitly states that they “cannot ship outside the UK” at this time, focusing solely on domestic UK delivery. Arendalsound.com Reviews

How fast is delivery within the UK?

Itcsales.co.uk aims for “Next Business Day delivery” for most orders placed before 2 pm, utilizing DPD service.

Are prices on itcsales.co.uk inclusive of VAT?

No, all prices on itcsales.co.uk are listed as “£ + Vat,” meaning the 20% UK Value Added Tax will be added to the displayed price at checkout.

How can I contact itcsales.co.uk customer service?

You can contact itcsales.co.uk customer service by phone at 03333 222 200, or through their “Online Support” and “Enquiry” forms on the website.

Does itcsales.co.uk offer trade accounts?

Yes, itcsales.co.uk offers the option to “Apply For A Trade Login,” but requires customers to have previously ordered from them at least once.

What payment methods does itcsales.co.uk accept?

The website indicates a checkout procedure with “PROFORMA INVOICE” as a payment option for trade logins, and generally, online retailers accept standard credit/debit cards, but specific payment methods should be confirmed at checkout. Evolveyou.app Reviews

Can I return a product if I change my mind?

The website has a “Returns Policy” link.

In general, UK online retailers comply with distance selling regulations, allowing returns within a “cooling-off period” typically 14 days even if the item is not faulty, provided it’s in original condition.

Specific terms should be checked on their policy page.

How often is the stock updated on itcsales.co.uk?

Itcsales.co.uk states that their live stock interface is updated every 60 minutes, 24 hours a day, aiming to provide real-time availability information.

Are Dell XPS and Alienware laptops available on itcsales.co.uk?

Yes, the website lists “XPS and Alienware Laptops” under their Dell Laptops category, indicating availability of these high-performance lines. Foldingdoors2u.co.uk Reviews

What is the benefit of buying a refurbished laptop?

The primary benefit of buying a refurbished laptop from itcsales.co.uk is significant cost savings compared to a new model, allowing access to higher specifications or business-grade hardware at a lower price point.

Does itcsales.co.uk sell desktop PCs as well?

Yes, they sell a wide range of desktop computers, including Dell Optiplex, Vostro, Precision WorkStations, XPS Systems, and also Lenovo and HP desktops.

Can I get anti-virus software from itcsales.co.uk?

Yes, under their “Software” category, itcsales.co.uk lists “Anti Virus & Firewall” software among other office and Microsoft Windows software.

What should I do if a product I want is out of stock?

If you are unsure if an item is available, especially if the “ADD TO CART” button is not visible or if you suspect rapid stock changes, it is recommended to contact itcsales.co.uk directly via phone or online enquiry.

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