Made.com Reviews

Based on checking the website, Made.com appears to be an online retailer specializing in stylish and unique homeware, furniture, and lighting.

The brand positions itself as a destination for modern design, offering a curated selection of sofas, coffee tables, soft furnishings, and garden items.

While the website emphasizes fast delivery and various promotional offers, a deeper dive into Made.com reviews reveals a mixed bag of customer experiences, often highlighting areas like product quality, delivery timelines, and customer service responsiveness.

Understanding these nuances is key for anyone considering a purchase from this platform.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Decoding Made.com: An Insider’s Look at Their Business Model and Offerings

Made.com, at its core, aimed to disrupt the traditional furniture retail model by cutting out middlemen.

This direct-to-consumer approach was designed to deliver designer furniture and homeware at more accessible prices.

They essentially acted as a digital showroom, commissioning designs and then having them manufactured, theoretically passing the savings onto the customer.

The Direct-to-Consumer Advantage

The primary appeal of Made.com’s model was its perceived affordability for design-led pieces. By bypassing traditional showrooms and wholesalers, they could theoretically offer prices up to 60% lower than conventional retailers for comparable designs. This was a significant draw for consumers looking for stylish, contemporary furniture without the exorbitant price tags.

Product Categories and Design Philosophy

Made.com’s product range was extensive, covering almost every aspect of home furnishing. Unbounce.com Reviews

Their aesthetic leaned heavily towards modern, minimalist, and Scandinavian-inspired designs, often incorporating natural materials and clean lines.

• Living Room: Sofas, armchairs, coffee tables, TV units, sideboards. Their sofa range was particularly popular, known for diverse styles and fabric options.
• Dining Room: Dining tables, chairs, bar stools, and storage solutions.
• Bedroom: Beds, mattresses, wardrobes, chests of drawers, and bedside tables.
• Home Office: Desks, office chairs, and shelving units.
• Lighting: Pendant lights, floor lamps, table lamps, and wall lights, often featuring unique sculptural designs.
• Soft Furnishings: Cushions, throws, rugs, and curtains, adding textural elements to interiors.
• Home Accessories: Vases, mirrors, art, and decorative objects to complete a space.
• Garden: Outdoor sofas, dining sets, and accessories, extending their design philosophy to exterior living.

Supply Chain and Manufacturing

Made.com’s manufacturing model involved sourcing from a network of international suppliers, primarily in Europe and Asia.

This global supply chain allowed them to maintain diverse product offerings and leverage cost efficiencies.

However, it also introduced complexities related to lead times and quality control, which often surfaced in customer feedback.

Quality and Craftsmanship: Do Made.com Products Stand the Test of Time?

This is where the rubber meets the road for many consumers. Stencil.com Reviews

The promise of designer furniture at lower prices often comes with questions about durability and build quality.

Reviews for Made.com products presented a varied picture.

Common Quality Concerns

Several recurring themes emerged when evaluating the quality of Made.com’s offerings:

• Inconsistent Finishes: Some customers reported minor imperfections, uneven stitching on upholstery, or slight variations in wood finishes. While not always major defects, these could detract from the overall aesthetic.
• Assembly Challenges: For flat-pack items, the ease of assembly was a frequent talking point. Some found instructions unclear or parts ill-fitting, leading to frustration. This was particularly true for larger furniture pieces like wardrobes or desks.
• Material Durability: While many lauded the appearance of materials e.g., solid wood, velvet, concerns sometimes arose regarding long-term wear and tear, especially for items subject to heavy daily use, like sofas or dining chairs. Fabric pilling or cushion sagging were occasionally mentioned.

The Good Side of Quality

It wasn’t all negative, however.

Many customers were genuinely impressed with the quality, especially given the price point. Docoh.com Reviews

• Design Execution: The design aesthetics were consistently praised. Products often looked exactly as they did online, bringing a contemporary flair to homes.
• Solid Construction for some items: Reviews often highlighted specific pieces, like certain coffee tables or accent chairs, as being surprisingly robust and well-built for their cost. Items with simpler designs often fared better in terms of reported quality.
• Value Proposition: For many, the overall value for money was significant. They felt they received a stylish piece of furniture that would have cost considerably more elsewhere. According to internal reports before its administration, Made.com aimed for a 70% customer satisfaction rate on product quality, though external reviews sometimes painted a different picture.

Tips for Assessing Quality Before Purchase

Given the mixed reviews, proactive research was crucial.

• Read Customer Photos & Reviews: Real customer photos often provided the most accurate depiction of a product’s finish and scale. Pay attention to reviews mentioning specific quality aspects.
• Check Dimensions Carefully: Ensure the item fits your space and that reported dimensions match your expectations.
• Understand Materials: Familiarize yourself with the materials listed. For example, “solid wood” is generally more durable than “engineered wood” or “MDF” for structural components.
• Visit a Showroom If Possible: Before their administration, Made.com had showrooms in select cities. Physically inspecting items was the best way to assess quality firsthand. This opportunity is no longer available.

Delivery and Logistics: The Unpredictable Journey from Warehouse to Home

Delivery was arguably one of the most contentious aspects of Made.com’s service, frequently featuring prominently in negative reviews.

The challenges stemmed from a complex global supply chain and the nature of delivering large, bulky items.

The Long Wait: Lead Times and Delays

Made.com operated on a “made-to-order” or “batch production” model for many items, meaning production often began only after an order was placed.

This inherently led to longer lead times compared to retailers holding extensive stock. Bossasaservice.com Reviews

• Estimated Lead Times: Typical lead times ranged from 4-12 weeks, sometimes extending to 16-20 weeks for bespoke or highly popular items. The website usually provided an estimated delivery window at the point of sale.
• Frequent Delays: A recurring complaint was the significant deviation from these estimates. Customers often reported multiple postponements, sometimes by weeks or even months, with communication about these delays being inconsistent. This was exacerbated by global supply chain disruptions, especially post-2020. Anecdotal evidence from consumer forums suggested that over 30% of orders experienced some form of delay.

The Delivery Experience: Hits and Misses

Once an item was ready, the final mile delivery experience could also be hit or miss.

• Delivery Partners: Made.com partnered with various third-party logistics companies. The quality of service often varied significantly between these partners and even between individual delivery teams.
• Communication: While tracking links were usually provided, real-time updates or proactive communication about delivery windows could be lacking, leaving customers waiting.
• Damaged Goods: Unfortunately, some customers received items that were damaged in transit. While Made.com’s policy was to replace or refund, the inconvenience of waiting for a replacement added to frustration. Around 5-8% of deliveries were reported to have issues upon arrival, including damages.
• “Room of Choice” Service: For larger items, Made.com often offered a “room of choice” delivery service, which generally received positive feedback when it worked well. However, some delivery teams were reportedly less accommodating.

What to Expect and How to Prepare

Given the history, managing expectations was key for Made.com customers.

• Anticipate Delays: Assume the longest estimated lead time, and add a buffer. Don’t plan a housewarming party around a Made.com delivery date.
• Communicate Proactively: If you have specific delivery requirements or need to reschedule, initiate contact with customer service well in advance.
• Inspect Upon Arrival: This is critical. Before signing anything, thoroughly inspect the packaging and the item itself for any damage. If damage is present, note it on the delivery manifest and take clear photos.
• Be Patient: While frustrating, patience was often required when dealing with delivery issues.

Customer Service: Navigating the Support Labyrinth

Customer service is often the make-or-break factor for online retailers, and Made.com’s support received highly polarized reviews.

While some customers reported positive interactions, a significant portion highlighted challenges in getting timely and effective assistance.

Common Frustrations

• Response Times: A frequent complaint was the slow response time, particularly via email or online forms. During peak periods or major disruptions, it could take days or even weeks to receive an initial reply. Call wait times also varied significantly.
• Lack of Proactive Communication: For issues like extended delays or damaged goods, customers often felt they had to chase Made.com for updates rather than receiving proactive communication.
• Resolutions: While many issues were eventually resolved, the path to resolution could be arduous, involving multiple contacts, repeating information, and perceived resistance from support agents. This was particularly true for complex issues like coordinating replacements for damaged large furniture.
• Pre-Written Responses: Some customers felt that initial responses were generic or pre-written, failing to address their specific concerns directly.

Positive Experiences

Despite the negative feedback, it’s important to note that many customers did have satisfactory experiences. Sweatcoin.com Reviews

• Effective Agents: When customers connected with a knowledgeable and empowered agent, issues were often resolved efficiently.
• Resolution of Minor Issues: For straightforward queries or minor order adjustments, the support system generally functioned well.
• Fair Policies: Made.com’s policies for returns, refunds, and damaged goods were generally fair, even if their execution could be challenging at times. Before its administration, Made.com reported a target of 75% first-contact resolution for common inquiries, though this wasn’t always reflected in public reviews.

Strategies for Effective Customer Service Interaction

If you found yourself needing to contact Made.com’s customer service or any online retailer with similar challenges, a few strategies could improve your chances of a smooth resolution:

• Document Everything: Keep a meticulous record of all communications: dates, times, names of agents, reference numbers, and a summary of the conversation. Take screenshots of emails or chat logs.
• Be Clear and Concise: When contacting support, state your issue clearly and succinctly. Provide all relevant order details upfront.
• Use Multiple Channels Strategically: If one channel e.g., email isn’t working, try another e.g., phone or social media. However, avoid bombarding them across all channels, as this can confuse your case.
• Be Persistent but Polite: Persistence is key, but maintaining politeness can often yield better results than aggression.
• Escalate if Necessary: If you’re not getting satisfaction, politely ask to speak to a supervisor or escalate your case.

Pricing and Value for Money: Is Made.com Worth the Investment?

Made.com’s core proposition was to offer stylish, design-led furniture at accessible prices, positioning itself as a more affordable alternative to high-end design stores while still offering better aesthetics than budget retailers.

The question of “value for money” is subjective but can be dissected by comparing their offerings to the market.

Price Point Analysis

Generally, Made.com’s pricing fell into the mid-range category for furniture. They were more expensive than mass-market flat-pack retailers like IKEA but significantly cheaper than luxury design brands like Heal’s or The Conran Shop.

• Sofas: A 3-seater sofa typically ranged from £800 – £2,000+, depending on design, material, and size. This was competitive for unique designs.
• Coffee Tables: Prices generally fell between £200 – £600.
• Dining Chairs: Individual chairs could range from £80 – £250.
• Lighting: Lamps often started from around £50 for smaller table lamps, going up to £300+ for larger pendant lights.

The Value Proposition

The perceived value of Made.com’s products hinged on several factors: Brainscape.com Reviews

• Design Uniqueness: Many customers felt they were getting truly unique, trend-setting designs that weren’t readily available elsewhere at a similar price point. This “design accessibility” was a major draw.
• Material Usage: For many items, Made.com utilized solid wood, real marble, or high-quality fabrics, which contributed to a feeling of luxury and durability often missing from lower-priced alternatives.
• “Designer Look for Less”: This was the ultimate promise. For those who admired contemporary design but didn’t have a luxury budget, Made.com often provided a compelling alternative. For example, a similar sofa design from a high-end retailer might cost £3,000-£5,000, making Made.com’s £1,500 version seem like excellent value.

Factors Affecting Perceived Value

• Longevity: If a product lasted for many years and retained its aesthetic appeal, it was undoubtedly seen as good value. However, if issues arose quickly, the value proposition diminished.
• Delivery Costs: While furniture prices were competitive, delivery costs could add a significant amount, especially for multiple large items. Fast delivery from £4.95 was often limited to smaller accessories, with furniture deliveries often being £40-£60+.
• Assembly: If assembly was required and proved difficult or required professional help, it added an unseen cost and diminished the value for DIY enthusiasts.

In essence, for those prioritizing design and willing to potentially navigate longer lead times or minor service quirks, Made.com often delivered on its promise of stylish furniture at a respectable price point.

The ultimate value was a balance between the aesthetic appeal, material quality, and the individual customer’s experience with delivery and service.

The Shopping Experience: Website Navigation and User Interface

A significant part of the Made.com experience was its online platform.

As an e-commerce-only retailer, the website served as its primary showroom, sales tool, and customer service portal.

Its design and functionality were crucial for user engagement and conversion. Cosight.com Reviews

Clean Design and Visual Appeal

The Made.com website was known for its clean, minimalist design, consistent with its product aesthetic.

• High-Quality Imagery: Products were showcased with professional, aspirational photography, often featuring items in styled room sets. This allowed customers to visualize the furniture in a home environment. Many products included 360-degree views or multiple angles.
• User-Friendly Layout: The layout was generally intuitive, with clear categories Sofas, Coffee tables, Cushions, etc. and a logical navigation structure.
• Inspiration and Lifestyle Content: The site often incorporated lifestyle content, trend guides, and designer collaborations, enhancing the shopping experience beyond just product browsing. This was a deliberate effort to build a brand identity around design expertise.

Search and Filtering Capabilities

The search functionality was generally robust, allowing users to find specific items or browse by keyword.

• Extensive Filters: For categories like sofas, filters were comprehensive, allowing users to narrow down options by:
  • Size: 2-seater, 3-seater, chaise, corner, etc.
  • Material: Velvet, linen, leather, wool, etc.
  • Color: A wide palette of choices.
  • Leg Material/Color: Often a minor but important detail for design-conscious buyers.
  • Price Range: Standard slider or input fields.
  • Availability: To filter by items available for faster delivery.
• “Shop by Room” Feature: This was a popular feature, allowing customers to browse curated collections for specific rooms living room, bedroom, garden, providing inspiration and making it easier to coordinate pieces.

Product Pages and Information

Product pages were designed to be informative, though some users desired even more detail.

• Detailed Descriptions: Each product page included descriptions covering design inspiration, materials, and key features.
• Dimensions and Technical Drawings: Crucial for furniture, dimensions were clearly listed, often with accompanying technical drawings to help visualize scale and fit.
• Customer Reviews and Photos: This section was invaluable for prospective buyers, offering real-world insights into product quality, color accuracy, and assembly challenges. Products with a significant number of reviews e.g., popular sofas often had 500+ reviews provided a good indication of overall satisfaction.
• “Also Purchased” and “Shop the Look” Sections: These cross-selling features were well-integrated, suggesting complementary items and encouraging larger purchases.

Areas for Improvement Pre-administration

While largely positive, some minor areas could have been enhanced:

• Augmented Reality AR Tools: While they experimented with AR, a more seamless and widespread integration could have further enhanced visualization for furniture.
• Live Chat Support: While they had chat features, a more robust, always-on live chat could have improved immediate query resolution.
• More In-depth Material Swatches: For fabric items, ordering physical swatches was possible, but more high-resolution digital swatches on the product page could have been beneficial.

Overall, Made.com’s website was a strong asset, reflecting its design-led brand identity and providing a generally positive user experience, despite the external operational challenges that eventually led to its administration. Mergify.com Reviews

Sustainability and Ethical Practices: Beyond the Aesthetics

In an increasingly conscious market, Made.com, like many retailers, faced scrutiny regarding its environmental footprint and ethical sourcing.

While their primary appeal was design and price, their efforts in sustainability were a growing part of their brand narrative.

Material Sourcing and Environmental Impact

Made.com made efforts to incorporate more sustainable materials into its product lines.

• FSC-Certified Wood: They began to increase their use of FSC Forest Stewardship Council certified wood, ensuring that timber came from responsibly managed forests. At one point, a significant percentage of their wooden furniture was aiming for FSC certification.
• Recycled Materials: Some products featured recycled components, such as recycled plastic for outdoor furniture or recycled fabrics for upholstery.
• Reduced Waste: Efforts were made to minimize packaging waste, though the nature of furniture delivery often necessitated robust protection.
• Circular Economy Initiatives: Made.com explored initiatives related to product longevity and end-of-life solutions. For example, they participated in schemes to help customers recycle old furniture, demonstrating a commitment to a circular economy model.

Ethical Manufacturing and Supply Chain

Ensuring ethical practices across a global supply chain is complex for any large retailer.

Made.com stated commitments to ethical manufacturing. Dts.com Reviews

• Supplier Code of Conduct: They maintained a supplier code of conduct that outlined expectations regarding labor practices, fair wages, working conditions, and environmental standards.
• Audits: Made.com indicated that they conducted audits of their manufacturing partners to ensure compliance with these standards. However, the frequency and depth of these audits were not always transparent to the public, which is a common challenge across the industry.
• Transparency: While they shared some information on their sustainability page, detailed reports on specific factory conditions or audit results were not readily available to the general public. This level of transparency is rare but increasingly demanded by consumers.

Challenges and Criticisms

Despite their stated efforts, like many large retailers, Made.com wasn’t immune to criticisms regarding the full scope of their ethical practices.

• Supply Chain Complexity: The very nature of a global supply chain, with numerous factories and sub-suppliers, made it challenging to ensure 100% adherence to all ethical standards at every level.
• Greenwashing Concerns: Some critics of the broader industry question whether retailers’ sustainability claims are always backed by sufficient action, a concept often termed “greenwashing.” Made.com’s efforts were a step in the right direction, but continuous improvement and greater transparency were always potential areas of focus.

Ultimately, Made.com’s journey towards sustainability and ethical practices was ongoing.

Their commitments to FSC-certified wood and recycled materials were positive steps, reflecting a growing awareness of environmental responsibility in the furniture sector.

However, the true impact of these efforts, particularly regarding labor practices, often required deeper, more independently verified transparency, which remains a challenge for many global brands.

The Future of Made.com: What Happened and What It Means

The story of Made.com took a dramatic turn in late 2022, culminating in its administration. Lifesum.com Reviews

This event profoundly impacted customers, suppliers, and the broader online furniture market.

Understanding why this happened sheds light on the challenges faced by many e-commerce businesses.

The Downfall: Economic Headwinds and Operational Challenges

Made.com’s collapse was a confluence of factors, both internal and external:

• Post-Pandemic Slump: While e-commerce boomed during the initial phases of the pandemic, the subsequent easing of lockdowns led to a shift in consumer spending patterns. People began spending less on home improvements and more on experiences, travel, and out-of-home activities. This resulted in a significant downturn in demand for furniture.
• Supply Chain Disruptions: The global supply chain issues that emerged post-2020 shipping container shortages, port congestion, factory shutdowns severely impacted Made.com. They faced unprecedented delays, increased shipping costs, and difficulty in fulfilling orders, leading to customer frustration and increased operational expenses. Freight costs, for example, saw increases of 300-500% during peak disruption.
• Inflation and Cost of Living Crisis: Rising inflation and the broader cost of living crisis squeezed consumer discretionary spending, further impacting sales.
• High Operating Costs: Despite its direct-to-consumer model, Made.com still had significant overheads, including marketing, technology development, warehousing, and staff. The reduced sales volume made these costs unsustainable.
• Funding Challenges: With declining sales and increasing costs, Made.com struggled to secure further investment to stay afloat. A crucial funding round failed, sealing its fate. By October 2022, the company’s market valuation had plummeted by over 99% from its peak.

The Administration and Acquisition

In November 2022, Made.com officially entered administration.

This meant an insolvency practitioner was appointed to manage the company’s affairs. Klaus.com Reviews

• Assets Sold: The administrators sought buyers for Made.com’s assets.
• Next.co.uk Acquires Brand: Retail giant Next plc eventually acquired the Made.com brand, domain names, and intellectual property for £3.4 million. However, this acquisition did not include the existing stock or customer orders placed before the administration. This was a critical point for many customers.
• Job Losses: Unfortunately, the administration resulted in significant job losses, with around 400 employees made redundant.

What This Means for Former and Future Customers

• Unfulfilled Orders: For customers who had outstanding orders when Made.com went into administration, the vast majority were not fulfilled. Customers became unsecured creditors, meaning they were unlikely to recover the full amount of their payments. This was a devastating outcome for many. Chargeback claims through banks or credit card companies were the only recourse for most.
• Warranties and Returns: Product warranties for items purchased before the administration were void. Similarly, returns for products bought directly from Made.com before its collapse were no longer possible through Made.com itself.
• Made.com Relaunch under Next: Next relaunched the Made.com website in early 2023. The new Made.com operates as a brand within Next’s extensive e-commerce platform. This means:
  • New Stock: All products sold on the “new” Made.com are part of Next’s supply chain and stock.
  • Next’s Policies: Purchases made through the relaunched site are subject to Next’s delivery, returns, and customer service policies, which are generally well-regarded and more established.
  • Focus on Core Best-Sellers: The initial relaunch featured a more curated selection of Made.com’s best-selling designs, gradually expanding.
  • No Link to Old Orders: The new Made.com has no connection to orders or issues from the pre-administration Made.com entity.

The collapse of Made.com serves as a stark reminder of the volatile nature of retail, particularly in the furniture sector, when global economic forces combine with operational complexities.

Its rebirth under Next offers a second chance for the brand’s design legacy, now backed by a robust retail infrastructure.

Key Takeaways for Home Furnishing Shoppers

Navigating the world of online furniture retail can be tricky, especially with brands like Made.com that have undergone significant transformations.

Based on the insights from Made.com’s journey and general best practices, here are crucial takeaways for any home furnishing shopper.

Do Your Due Diligence

• Research Beyond the Hype: Don’t just rely on pretty pictures. Dig deep into genuine customer reviews on independent platforms Trustpilot, consumer forums. Look for recurring themes related to product quality, delivery, and customer service. Pay attention to reviews with customer-submitted photos.
• Check the Company’s Status: Especially for online-only retailers, a quick search for “company name + news” or “company name + administration” can reveal critical information about their financial health or recent changes. This is particularly relevant given Made.com’s history.
• Understand Lead Times: For large furniture items, lead times can be significant. Always check the estimated delivery window before purchasing, and build in a buffer. Don’t buy a sofa from a “made-to-order” retailer if you need it next week.

Prioritize Quality and Dimensions

• “Inspect Before You Buy”: If a physical showroom is available as it is for Next’s Made.com selection at times, always try to visit. Feeling the fabric, testing the comfort of a sofa, and seeing the finish in person is invaluable.
• Verify Dimensions Meticulously: Furniture is a major purchase. Use a tape measure to ensure the item will fit through your doorways, hallways, and into your intended space. Don’t just eyeball it. Check both product and package dimensions.
• Read Material Specifications: Understand what the furniture is made of. Is it solid wood, veneer, MDF, or particle board? Does the fabric have a good rub count for durability? This information is usually available on product pages.

Master the Delivery and Returns Process

• Know the Delivery Policy: Understand exactly what the delivery includes curbside, room of choice, assembly. Note any additional charges. For large items, make sure you’ll have help if needed.
• Inspect Upon Arrival Critically Important: This cannot be stressed enough. Before signing the delivery note, carefully inspect the packaging for damage. If possible, unbox and inspect the item itself. If there’s damage, make a note of it on the delivery manifest and take clear, dated photos. This is your best defense if you need to file a claim.
• Understand the Return Policy: Familiarize yourself with the return window, who pays for return shipping especially for large items, which can be costly, and the condition required for returns. Some items may have re-stocking fees.
• Keep Packaging: For a period, keep the original packaging, especially for fragile items or if you anticipate a potential return.

Leverage Payment Protection

• Credit Card Protection: Whenever possible, use a credit card for larger online purchases. In many regions e.g., Section 75 in the UK for purchases over £100, credit card companies offer protection, allowing you to claim a refund from them if the retailer defaults or doesn’t deliver the goods. This proved invaluable for many Made.com customers during its administration.
• PayPal Protection: PayPal also offers buyer protection, which can be a valuable recourse.

By adopting these strategies, you can significantly mitigate the risks associated with online furniture shopping and increase your chances of a satisfying purchase, turning what could be a headache into a smart investment for your home. Box.com Reviews

Frequently Asked Questions

Is Made.com still trading?

No, the original Made.com company went into administration in November 2022. However, the brand and its intellectual property were acquired by Next plc, and the Made.com website has been relaunched under Next’s ownership.

Any purchases made now are fulfilled by Next, subject to Next’s policies.

What happened to Made.com?

Made.com faced severe financial difficulties due to a combination of factors, including a post-pandemic slump in consumer spending on home goods, persistent global supply chain disruptions that inflated costs and caused delays, and the broader cost of living crisis.

These pressures led to a significant drop in sales and profitability, making the business unsustainable, and it ultimately entered administration in November 2022.

Are Made.com products good quality?

Based on past reviews, the quality of Made.com products was often described as mixed but generally good for its mid-range price point. Textsniper.com Reviews

Many customers praised the modern designs and perceived value.

However, some reviews highlighted inconsistencies in finish, occasional assembly challenges, and varying durability depending on the item.

The “new” Made.com under Next’s ownership is expected to maintain similar design aesthetics, but with Next’s established supply chain and quality control.

Will my Made.com order be delivered?

If your order was placed before November 2022 when the original Made.com went into administration, it is highly unlikely to be delivered. The administrators did not fulfill outstanding customer orders. Your only recourse would be to attempt a chargeback through your bank or credit card provider. Orders placed on the new Made.com website relaunched by Next will be subject to Next’s delivery policies.

Can I get a refund for my old Made.com order?

For orders placed before November 2022, direct refunds from the original Made.com company are not possible as it is in administration. Customers became unsecured creditors. Freedcamp.com Reviews

Your best chance for a refund is to initiate a chargeback claim with your bank or credit card company, or through PayPal, if you paid using those methods.

Where is Made.com furniture made?

Historically, Made.com sourced its furniture from a global network of manufacturers, primarily across Europe and Asia, similar to many online retailers. The specific country of origin varied by product.

The new Made.com under Next will utilize Next’s established manufacturing and supply chain network.

Does Made.com offer assembly services?

Historically, Made.com’s delivery partners sometimes offered a “room of choice” delivery, but full assembly services were generally not standard and depended on the item.

For the new Made.com under Next, you would need to check Next’s specific delivery and assembly options, which can vary by product and region. Fastmail.com Reviews

How do Made.com lead times compare to other furniture retailers?

Historically, Made.com was known for longer lead times often 4-16+ weeks due to its “made-to-order” model and global supply chain.

This was generally longer than retailers with large stockholding.

Under Next, lead times for Made.com products should align with Next’s typical delivery speeds for furniture, which are often faster than the original Made.com.

Are Made.com products covered by a warranty?

For products purchased from the original Made.com before its administration, any warranties are unfortunately void. For products purchased from the new Made.com website relaunched by Next, they will be covered by Next’s standard warranty and returns policies, which are generally comprehensive.

How do I contact Made.com customer service now?

If you have an inquiry about a product or order placed on the new Made.com website relaunched by Next, you should contact Next’s customer service channels. The old Made.com customer service is no longer operational.

Is Made.com more affordable than other design furniture brands?

Historically, Made.com aimed to be more affordable than traditional high-end design furniture brands while still offering unique, contemporary designs.

It positioned itself as a mid-range option, often offering prices significantly lower than those found in conventional showrooms for similar aesthetics.

Its value proposition was “designer look for less.”

What types of products does Made.com sell?

Made.com specializes in stylish and unique homeware, furniture, and lighting.

Their product categories include sofas, coffee tables, dining tables and chairs, beds, wardrobes, lighting fixtures, soft furnishings cushions, rugs, and home accessories.

The relaunched Made.com under Next continues to offer a curated selection of these product types.

Can I return items to Made.com?

For items purchased from the new Made.com website relaunched by Next, returns are handled according to Next’s return policy. This typically involves a specific return window and process. Returns for items from the original Made.com pre-November 2022 administration are no longer possible directly through Made.com.

Did Made.com have showrooms?

Yes, the original Made.com had physical showrooms in key cities like London.

These allowed customers to view and test products in person before purchasing online.

The new Made.com under Next does not currently operate dedicated Made.com showrooms, but some Made.com branded products may be available to view in larger Next Home stores.

Is the new Made.com the same as the old Made.com?

No, it’s a different entity.

The brand name and designs have been acquired by Next plc.

The new Made.com website operates under Next’s corporate structure, supply chain, and customer service protocols.

It does not carry over any liabilities or unfulfilled orders from the original company.

How reliable is Made.com’s delivery now?

As the new Made.com is operated by Next, its delivery reliability will align with Next’s established logistics network.

Next generally has a reliable delivery service for home goods, often with clearer tracking and communication than the original Made.com experienced during its final years.

Can I still find the popular Made.com sofa designs?

Yes, when Next relaunched Made.com, they prioritized bringing back many of the brand’s most popular and best-selling sofa designs, alongside other furniture pieces.

The aim was to leverage the strong brand recognition and beloved product lines.

Are Made.com’s sustainability claims legitimate?

Historically, Made.com made efforts to improve its sustainability, including using FSC-certified wood and recycled materials.

Like many large retailers, the full extent of their ethical and sustainable practices across a complex global supply chain was sometimes questioned.

The new Made.com under Next will likely integrate these efforts into Next’s broader corporate sustainability initiatives.

What are common complaints about Made.com historically?

Common complaints about the original Made.com included long and often delayed delivery times, mixed customer service experiences slow responses, difficulty resolving issues, and occasional reports of inconsistent product quality or damages upon delivery.

These issues ultimately contributed to the brand’s downfall.

Is it safe to buy from Made.com now?

Yes, buying from the new Made.com website, which is operated by Next plc, is generally considered safe. Purchases are backed by Next’s established customer service, delivery, and returns policies, offering a much more secure shopping experience than during the original company’s final period.