Based on checking the website, Melbournevacateandcarpetcleaning.com.au appears to be a dedicated cleaning service provider operating in Melbourne, Australia, with a strong focus on vacate, end-of-lease, and carpet cleaning.

The site positions itself as a reliable partner for tenants looking to secure their bond back, emphasizing thoroughness, customer satisfaction, and competitive pricing.

The services offered cover a wide range of residential cleaning needs, from deep cleaning specific areas like kitchens and bathrooms to comprehensive whole-house treatments, including specialized carpet steam cleaning and upholstery care.

The company highlights its experienced, insured cleaners and a 100% bond-back guarantee, suggesting a commitment to meeting real estate agent standards.

This kind of service can be incredibly beneficial for individuals and families during a stressful period of moving.

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The website’s emphasis on transparency, with no hidden costs, and a clear booking process, aims to build trust with potential clients.

Furthermore, the inclusion of a blog with practical cleaning tips and awards suggests an effort to establish authority and expertise within the cleaning industry in Melbourne.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Melbournevacateandcarpetcleaning.com.au Review & First Look

Upon initial inspection, Melbournevacateandcarpetcleaning.com.au presents itself as a professional and specialized cleaning service in Melbourne.

The website is clean, organized, and clearly lays out the services offered.

The primary focus is on “vacate cleaning,” “end-of-lease cleaning,” and “carpet steam cleaning,” which are critical services for tenants aiming to recover their bond deposits.

User Interface and Navigation

The site’s navigation is straightforward, with a clear menu bar at the top featuring links to “Home,” “Cleaning Services,” “Testimonials,” “Blog,” “Gallery,” and “Contact Us.” This intuitive layout allows potential customers to quickly find information about specific services, read what past clients have to say, or get in touch.

Key Navigational Elements:
- Home: Provides an overview and highlights popular services.
- Cleaning Services: Detailed breakdown of various cleaning packages.
- Testimonials: Social proof and customer feedback.
- Blog: Offers insights, tips, and industry-related articles.
- Contact Us: Essential for inquiries and bookings.

The prominent display of a free call number 1800 015 669 and an email address [email protected] on every page reinforces accessibility and encourages direct communication. Granitop.no Reviews

This accessibility is crucial for a service-based business where quick inquiries can lead to bookings.

Initial Impressions of Service Offering

The website immediately highlights its core services: “Vacate Cleaning Melbourne,” “End Of Lease Cleaning Melbourne,” “Carpet Steam Cleaning Melbourne,” “Move Out Cleaning Melbourne,” and “Upholstery Cleaning Melbourne.” This direct approach ensures visitors understand the company’s specialization right away.

The promise of “100% Satisfaction guaranteed!” and a “100% bond back guarantee” for end-of-lease cleaning are strong selling points, directly addressing common pain points for tenants.

Highlighted Services:
- Vacate Cleaning: Comprehensive cleaning for vacating properties.
- End of Lease Cleaning: Specifically tailored to meet real estate agent requirements for bond return.
- Carpet Steam Cleaning: A specialized service often required for lease agreements.
- Upholstery Cleaning: For fully furnished properties.

The site also mentions “Professional House Cleaning services,” “Bond Cleaning Melbourne,” “Spring cleaning,” and “One-off cleaning,” indicating a broader scope beyond just end-of-lease situations.

This versatility could appeal to a wider audience, including homeowners needing regular or occasional deep cleans. Machinedillo.com Reviews

Trust Signals and Professionalism

Melbournevacateandcarpetcleaning.com.au emphasizes professionalism and expertise.

It states having “experienced cleaners with knowledge & expertise in the cleaning industry” and claims “over 20 years’ of experience in carpet cleaning.” These claims, if verifiable, lend significant credibility.

The mention of cleaners being “highly trained, skilled and insured” is also a crucial trust signal, reassuring clients about the quality and reliability of the service.

Key Trust Indicators:
- Experience: “Over 20 years’ of experience in carpet cleaning.”
- Professionalism: “Highly trained, skilled and insured cleaners.”
- Guarantee: “100% bond back guarantee.”
- Google Reviews: “Our LIVE Google Reviews” section, though the reviews themselves are not directly embedded on the homepage, the reference encourages users to seek them out.

Overall, the first look suggests a well-established and reliable cleaning service in Melbourne, prioritizing customer satisfaction and bond recovery for tenants.

Melbournevacateandcarpetcleaning.com.au Pros & Cons

Understanding the strengths and potential weaknesses of a service like Melbournevacateandcarpetcleaning.com.au is crucial for anyone considering their offerings. Red-seven.co.uk Reviews

Pros of Melbournevacateandcarpetcleaning.com.au

The website highlights several significant advantages for potential customers, particularly those needing vacate or end-of-lease cleaning.

100% Bond Back Guarantee: This is arguably the strongest selling point. For tenants, securing their bond is a primary concern when moving out. The 7-day bond back guarantee, promising a complimentary re-clean if the property manager raises objections, provides immense peace of mind. Data from tenancy disputes often shows cleaning-related issues as a leading cause of bond withholding. A 2023 report by the Tenants Union of NSW indicated that disputes over cleaning and property condition consistently rank among the top reasons for bond claims.
Comprehensive Service Inclusions: The website clearly lists what is included in their vacate cleaning service, covering kitchens, bathrooms, whole house cleaning, toilets, and laundries. This transparency helps set expectations and avoids misunderstandings.
- Kitchen: Full cleaning, oven inside & out, stovetop, rangehood, splash-backs, benches, cupboards inside & out, pantry, dishwasher inside & out, sinks & taps.
- Bathroom: Exhaust fans, shower cubicles, basins, countertops, vanities, chrome fixtures, mirrors, taps.
- Whole House: Cobweb removal, dusting surfaces, blinds, fans, lights, vacuuming, mopping, wiping window sills, skirting boards, doors, handles, light switches, wardrobe cleaning, spot wall wiping 30 mins included.
Transparent and Competitively Priced: The company states it does not charge hourly or per cleaner, but rather “per job basis,” with “no hidden costs attached.” This pricing model can be advantageous for clients as it provides a fixed cost upfront, allowing for better budgeting. They emphasize “competitively priced and affordable” services, which is vital in a market with numerous cleaning providers.
Experienced and Insured Professionals: The website highlights “experienced cleaners with knowledge & expertise” and states their carpet cleaners have “over 20 years’ of experience.” They also emphasize that cleaners are “highly trained, skilled and insured,” which protects both the client and the company in case of accidents or damages during the cleaning process. This level of insurance can significantly reduce client liability concerns.
Specialization in End-of-Lease/Vacate Cleaning: Their explicit specialization in these areas means their teams are likely well-versed in the specific requirements and checklists used by real estate agents in Melbourne. This targeted expertise increases the likelihood of meeting stringent inspection standards.
Customer-Oriented Approach: The website repeatedly mentions customer satisfaction as a top priority. Phrases like “Customer’s satisfaction is the most important factor to us” and “our number one aim is to ensure that you are 100% happy” convey a strong commitment to service quality.
Simple and Quick Booking Process: The site mentions a quick and effortless booking process through a short form on their website, followed by a customer service team member reaching out. This streamlined process aims to reduce friction for busy clients.

Cons of Melbournevacateandcarpetcleaning.com.au

While the website presents many positives, there are a few areas where more clarity or information could enhance the user experience.

General Exclusion List: While inclusions are detailed, the exclusions are less specific and primarily refer to a “Terms & Conditions” link, which might not be immediately obvious or easily accessible for a quick overview. Some general exclusions mentioned include ceilings, dangerous areas broken switches, bio-waste, garage walls/floors, and a lack of guarantee for thorough wall cleaning or complete mold removal.
- Specific Exclusions Not Explicitly Detailed on Main Pages:
  - Ceiling cleaning.
  - Cleaning of dangerous areas e.g., broken power points, bio waste.
  - Garage walls and floors.
  - Thorough cleaning of all walls spot wiping only guaranteed.
  - No guarantee for complete mold/damp spot removal.
No Direct Customer Reviews Displayed on Homepage: While the site mentions “Our LIVE Google Reviews” and “backed up by good reviews and great reputation online,” actual review snippets or star ratings are not directly embedded on the homepage. This forces potential clients to navigate away to verify these claims, adding an extra step.
Pricing Structure Nuances: While transparent about “per job” pricing, the factors influencing cost “How big the property is?”, “Condition of the property,” “Access to the place,” “Parking” mean the actual cost can vary significantly. This requires a consultation, which might be a con for those seeking immediate price estimates.
General Lack of Visuals: While there is a “Gallery” section mentioned, the homepage itself doesn’t feature many “before and after” photos or high-quality images of their work. Visual proof can be a powerful tool for demonstrating cleaning quality and building trust.
Reliance on Email for Support: While a phone number is prominent, the support email “[email protected]” uses a generic Gmail domain rather than a custom domain associated with the business name. While this is a minor point, some clients might perceive a custom domain email as more professional or indicative of a larger, more established operation.

Melbournevacateandcarpetcleaning.com.au Alternatives

In a competitive market like Melbourne, numerous cleaning companies offer services similar to Melbournevacateandcarpetcleaning.com.au.

Exploring alternatives can help consumers make an informed decision based on their specific needs, budget, and priorities.

Local Cleaning Companies in Melbourne

Many local cleaning services in Melbourne specialize in vacate and end-of-lease cleaning, each with its own unique selling propositions. Alondracafe.com Reviews

Bond Cleaning Melbourne: Many companies specifically brand themselves as “Bond Cleaning Melbourne” services, indicating their primary focus on helping tenants secure their bond. These often offer similar guarantees and checklists approved by real estate agents.
- Examples: Bond Cleaning Melbourne Experts, Melbourne Bond Cleaning, Sparkling Cleaning Melbourne.
- Key differentiators: Pricing models hourly vs. fixed, specific inclusions/exclusions, customer support availability, and re-clean policies.
General House Cleaning Services: Larger cleaning franchises or independent contractors often offer a broader range of services, including regular house cleaning, deep cleaning, and commercial cleaning, alongside end-of-lease options.
- Examples: Maid2Match, Fantastic Services, Jim’s Cleaning.
- Key differentiators: Brand reputation, widespread availability, diverse service offerings, and often more standardized pricing.

Specialised Cleaning Services

Beyond general cleaning, some companies focus on niche areas that might complement or directly compete with Melbournevacateandcarpetcleaning.com.au’s offerings.

Carpet Cleaning Specialists: Many businesses focus solely on carpet and upholstery cleaning, often employing advanced techniques and equipment. If carpet cleaning is the sole concern, a dedicated carpet cleaner might be considered.
- Examples: ChemDry, Electrodry, local independent carpet cleaners.
- Key differentiators: Specific cleaning methods steam, dry, eco-friendly, certification, and warranties on carpet cleaning results.
Eco-Friendly Cleaning Companies: For environmentally conscious consumers, companies that use non-toxic, biodegradable cleaning products are an attractive alternative.
- Examples: Green Clean Melbourne, Eco-Friendly Cleaning Solutions.
- Key differentiators: Commitment to sustainable practices, use of natural products, and impact on indoor air quality.

Factors to Consider When Choosing an Alternative

When evaluating alternatives, it’s essential to compare services based on several criteria to find the best fit.

Bond Back Guarantee: Confirm if the alternative offers a similar guarantee and understand its terms e.g., duration of re-clean period, conditions for re-clean.
Pricing Structure: Compare how different companies quote their services – fixed price, hourly rate, or based on property size/condition. Request detailed quotes to avoid hidden costs.
Inclusions and Exclusions: Thoroughly check what is covered in their standard vacate or end-of-lease cleaning package and what might incur additional charges. A detailed checklist is crucial.
Reviews and Reputation: Look beyond the company’s website. Check independent review platforms like Google Reviews, Facebook, and local directories to get an unbiased view of customer experiences.
Insurance and Certification: Ensure the cleaning company is fully insured public liability, worker’s compensation and that their cleaners are trained and vetted.
Customer Service and Communication: Assess their responsiveness, clarity in communication, and willingness to address specific concerns.
Flexibility and Availability: Determine if they can accommodate your preferred cleaning date and time, especially during peak moving seasons.

By carefully considering these factors and researching various providers, consumers can find an alternative that best suits their specific cleaning needs and helps them achieve their desired outcome, whether it’s recovering their bond or simply maintaining a clean home.

Melbournevacateandcarpetcleaning.com.au Pricing

Understanding the pricing structure of Melbournevacateandcarpetcleaning.com.au is essential for potential customers.

The website explicitly states its approach to quoting, which differs from hourly rates, aiming for transparency and predictability. Bwfcdirect.co.uk Reviews

Pricing Model

Melbournevacateandcarpetcleaning.com.au operates on a “per job basis” rather than hourly rates or per cleaner rates.

This model means you receive a fixed quote for the entire cleaning service upfront, based on the specific details of your property and cleaning requirements.

The company emphasizes “no hidden costs attached,” aiming for complete transparency.

Key Pricing Philosophy:
- Per Job Basis: A single, agreed-upon price for the entire service.
- No Hourly Rates: Removes uncertainty about total cost if the cleaning takes longer than expected.
- Transparent Pricing: Assurance that all costs are upfront.

Factors Influencing the Quote

The website details several critical factors that influence the final price quote for their cleaning services.

These factors are common across the cleaning industry for non-standardized jobs. Milicmedia.com Reviews

Property Size: The most significant factor. This includes:
- Number of Bedrooms: More bedrooms generally mean more areas to clean.
- Number of Bathrooms/Toilets/Powder Rooms: These are labor-intensive areas due to the detailed scrubbing and sanitizing required.
- Living Areas: Larger living spaces or multiple living zones increase the scope of work.
Property Type: Different property types present varying cleaning challenges and time commitments.
- Single-Storey Apartment: Typically less complex access.
- Double-Storey Apartment/House: Requires stair cleaning and more movement between levels.
- Stand-Alone Unit/House: May involve external areas not relevant to apartments.
- 3-Level Property: Adds significant complexity and time.
Carpeted Areas: If carpet steam cleaning is required which is common for bond returns, the extent of carpeting influences the price.
- Number of Carpeted Rooms, Hallways, Staircases: Each adds to the cleaning effort.
- Condition of the Carpets: Heavily soiled or stained carpets will require more intensive treatment, impacting cost.
Condition of the Property: This is a crucial determinant. Properties that are “not maintained and are in bad condition” can “increase dramatically” in price due to the extra time, effort, and specialized cleaning needed to bring them to a bond-back standard. This acknowledges that a neglected property requires more than a standard clean.
Additional Areas/Services:
- Balcony and Windows: If these require cleaning, they will add to the cost.
- Upholstery Cleaning: For furnished properties, this is an additional service.
Access to the Place:
- Lift in the Building: Easier access generally.
- Stairs Only for apartments: Can increase labor time.
Parking: Availability of free and easy parking impacts the team’s efficiency and may incur additional charges if paid parking is necessary.

How to Get a Quote

To receive a customized quote, prospective clients need to contact Melbournevacateandcarpetcleaning.com.au.

The website mentions a “simple and quick booking process” that involves:

Filling a Short Form: On their website.
Customer Service Outreach: A team member will contact you shortly after receiving your requirements.
Customized Quote: Based on the information provided, a final, customized quote will be given.

This process ensures that the quote is tailored to the specific demands of your property, avoiding overcharging for simpler jobs or underestimating complex ones.

However, it also means an immediate, automated price isn’t available directly on the website.

How to Cancel Melbournevacateandcarpetcleaning.com.au Service

While Melbournevacateandcarpetcleaning.com.au does not offer subscription services in the traditional sense, understanding how to cancel or reschedule a booked service is crucial. 44trades.com Reviews

Their operational model is based on one-off job bookings rather than recurring subscriptions.

Therefore, “cancellation” pertains to a confirmed service appointment.

Understanding the Service Model

Melbournevacateandcarpetcleaning.com.au provides project-based cleaning services, primarily focusing on vacate, end-of-lease, and carpet cleaning.

You book a specific service for a particular date and time, and the price is quoted per job.

This means there are no ongoing subscriptions to cancel in the way one might cancel a streaming service or a gym membership. Created.academy Reviews

Steps for Cancelling or Rescheduling a Booked Service

Based on common practices for service businesses and the information available on their website which emphasizes direct communication, the most effective way to manage a booked cleaning appointment would be through direct contact.

Direct Communication is Key:
- Phone Call: The most immediate method. The website prominently displays their phone number: 1800 015 669. Calling them directly allows for real-time discussion, confirmation, and potential negotiation for rescheduling.
- Email: If the cancellation or rescheduling is not urgent, or if you prefer written communication, sending an email to [email protected] would be appropriate. Ensure you include all relevant booking details your name, address, booked date/time, and a clear request for cancellation or rescheduling.
Provide Sufficient Notice:
- While the website doesn’t explicitly state a cancellation policy e.g., how much notice is required to avoid a cancellation fee, it is standard practice in the cleaning industry to require at least 24 to 48 hours’ notice for cancellations or rescheduling. This allows the company to adjust their schedule and allocate their cleaning teams efficiently.
- Why notice matters: Late cancellations can result in lost revenue for cleaning companies, as they might have already scheduled their teams and turned down other jobs. Some companies may charge a cancellation fee if insufficient notice is given. It is advisable to inquire about their specific cancellation policy when booking or immediately upon realizing a change is needed.
Confirm the Cancellation/Reschedule:
- Always seek confirmation from Melbournevacateandcarpetcleaning.com.au that your request has been processed. If communicating by phone, ask for an email confirmation. If by email, wait for a reply confirming the cancellation or new appointment details. This creates a record and avoids misunderstandings.

Important Considerations

Terms and Conditions: Although not directly linked on the main service pages, the website does mention referring to their “Terms & Conditions” for exclusions. It is highly probable that their full cancellation policy, including any fees or notice periods, would be detailed in these terms. Always review these documents if they are made available at the time of booking.
Emergencies: In case of unforeseen emergencies preventing you from adhering to the booking, communicate with them as soon as possible. Many companies are understanding if informed promptly.
Bond Back Guarantee Implications: For end-of-lease cleaning, ensure any cancellation or rescheduling does not jeopardize your ability to get the cleaning done before your lease inspection date. Planning is critical to avoid issues with your bond return.

In summary, to cancel or reschedule a service with Melbournevacateandcarpetcleaning.com.au, the best course of action is to contact them directly via phone or email as soon as possible, providing ample notice to ensure a smooth process. Shambao.com Reviews

Melbournevacateandcarpetcleaning.com.au vs. Competitors

When evaluating Melbournevacateandcarpetcleaning.com.au, it’s useful to compare its offerings against other prominent cleaning services in the Melbourne market.

This helps in understanding its competitive advantages and where it stands relative to others.

Key Competitors in Melbourne

The cleaning market in Melbourne is diverse, ranging from large franchises to specialized local businesses.

Some notable competitors or types of competitors include:

Major Cleaning Franchises: Companies like Jim’s Cleaning, Fantastic Services, and Maid2Match operate on a national scale with established brand recognition, standardized processes, and extensive service networks.
Specialized Bond Cleaning Services: Many local businesses specifically target the end-of-lease cleaning market, often with names like Bond Cleaning Melbourne, End of Lease Cleaning Melbourne, or Vacate Cleaning Pros. These are direct competitors.
Independent Local Cleaners: Smaller, independent cleaning businesses or sole traders who might offer more personalized services but often lack the guarantees or infrastructure of larger companies.
Dedicated Carpet Cleaners: Companies like ChemDry or Electrodry that specialize exclusively in carpet and upholstery cleaning.

Comparison Points

Here’s a breakdown of how Melbournevacateandcarpetcleaning.com.au generally compares across several key metrics: Heel-verlag.de Reviews

1. Specialization and Focus

Melbournevacateandcarpetcleaning.com.au MVCC: Strong specialization in vacate, end-of-lease, and carpet cleaning. Their entire marketing and service descriptions are geared towards securing bond returns. This deep focus means their teams are likely highly proficient in real estate agent checklists.
Major Franchises: Offer a broader range of services regular cleaning, commercial, deep cleaning in addition to end-of-lease. While capable, their specialization might be less intense in any single area.
Specialized Bond Cleaners: Very similar focus to MVCC, often competing directly on bond back guarantees and adherence to checklists.
Independent Cleaners: May or may not specialize. quality and focus can vary greatly.

2. Bond Back Guarantee

MVCC: Offers a 100% Bond Back Guarantee with a 7-day re-clean period. This is a very strong and direct promise.
Major Franchises/Specialized Bond Cleaners: Many also offer similar bond back guarantees e.g., 72-hour, 5-day, or 7-day re-clean. The terms and conditions of these guarantees e.g., what constitutes an “objection” from the agent are crucial comparison points. Some might offer a guarantee but with more caveats.
Independent Cleaners: Less likely to offer formal bond back guarantees due to lower overheads and risk appetite.

3. Pricing Model and Transparency

MVCC: “Per job basis” with “no hidden costs.” This provides a fixed quote upfront after inquiry.
Major Franchises: Often provide instant online quotes based on property size, sometimes with tiered pricing packages. Some may have additional charges for specific services e.g., oven cleaning, blind cleaning.
Specialized Bond Cleaners: Tend to be similar to MVCC with per-job quotes, but some might offer more immediate online estimators.
Independent Cleaners: May offer hourly rates or less formal quoting, which can be cheaper but less predictable.

4. Experience and Professionalism

MVCC: Highlights “over 20 years’ of experience in carpet cleaning” and “highly trained, skilled and insured cleaners.”
Major Franchises: Often have rigorous training programs, background checks, and comprehensive insurance policies across their network. Consistency can be a strength.
Specialized Bond Cleaners: Can have highly experienced teams, but the level of training and insurance might vary. It’s essential to verify.
Independent Cleaners: Experience varies widely. Verification of insurance and vetting is critical.

5. Booking Process

MVCC: Inquiry form leading to a customized quote and booking. This is a personalized but not instant process.
Major Franchises: Many offer instant online booking and quoting, streamlining the process significantly.
Specialized Bond Cleaners: Mix of online forms and direct phone contact.

6. Customer Reviews and Reputation

MVCC: Mentions “LIVE Google Reviews” and a “good reputation online.” Relies on external verification by the customer.
Major Franchises: Often have a high volume of reviews across various platforms due to their scale. Reputation is built on a broader customer base.
Specialized Bond Cleaners: Reputation is often built on local word-of-mouth and targeted online reviews.
Independent Cleaners: Reviews might be fewer but can be very personal.

7. Inclusions/Exclusions Clarity

MVCC: Provides a detailed list of inclusions on their service pages, which is commendable. Exclusions are briefly mentioned, referencing T&Cs.
Competitors: Clarity on inclusions and exclusions varies widely. It’s crucial to obtain a detailed checklist from any provider to ensure all landlord requirements are met.

In summary, Melbournevacateandcarpetcleaning.com.au positions itself as a strong contender primarily due to its dedicated specialization in bond cleaning and its unequivocal 100% Bond Back Guarantee.

While some competitors might offer more streamlined online booking or broader service menus, MVCC’s focus on this niche and its explicit guarantees are significant competitive advantages for tenants moving out of rental properties.

Frequently Asked Questions

What services does Melbournevacateandcarpetcleaning.com.au offer?

Melbournevacateandcarpetcleaning.com.au primarily offers vacate cleaning, end-of-lease cleaning, carpet steam cleaning, move-out cleaning, upholstery cleaning, bond cleaning, house cleaning, regular cleaning, one-off cleaning, and spring cleaning services in Melbourne.

Does Melbournevacateandcarpetcleaning.com.au offer a bond back guarantee?

Yes, Melbournevacateandcarpetcleaning.com.au offers a 100% bond back guarantee for their end-of-lease/vacate cleaning services, which includes a complimentary re-clean within 7 days if your property manager raises any objections.

How do I get a quote from Melbournevacateandcarpetcleaning.com.au?

You can get a quote by filling out a short form on their website or by calling them directly at 1800 015 669. Their customer service team will then provide a customized quote based on your property’s specific cleaning requirements. Nomoreflatpack.co.uk Reviews

Is Melbournevacateandcarpetcleaning.com.au competitively priced?

Yes, the website states that their services are “competitively priced and affordable” and are quoted on a “per job basis” with no hidden costs, rather than hourly rates.

What factors influence the cost of cleaning services?

The cost is influenced by the property’s size number of bedrooms, bathrooms, living areas, type apartment, house, single/double storey, carpeted areas, the overall condition of the property, and additional services needed like balcony or window cleaning.

Are the cleaners at Melbournevacateandcarpetcleaning.com.au experienced?

Yes, the website emphasizes that their cleaners are experienced, with their carpet cleaners having over 20 years of experience, and are described as highly trained, skilled, and insured professionals.

What is included in their vacate cleaning service?

Their vacate cleaning service includes comprehensive cleaning of the kitchen oven, stovetop, cupboards, bathrooms showers, basins, toilets, laundry, and whole house areas cobweb removal, dusting, vacuuming, mopping, wiping surfaces, spot wall wiping.

What is NOT included in their standard vacate cleaning service?

Exclusions typically include ceiling cleaning, cleaning of dangerous areas like broken switches or bio-waste, garage walls and floors, and a guarantee for thorough wall cleaning only spot wiping is included for 30 mins. They also state no guarantee for complete mold or damp spot removal. Dailyassam.com Reviews

Do I need to be present during the vacate cleaning service?

No, you do not need to be present during the cleaning.

You can meet their staff before the service starts, and they will schedule a final inspection with you after the service is complete.

How long does vacate cleaning take with Melbournevacateandcarpetcleaning.com.au?

The duration depends on the size of your home and the degree of cleaning required.

Their teams work until the house is returned to bond-back condition, as the outcome is more important than the time taken, given the thoroughness required for end-of-lease inspections.

Can I book carpet steam cleaning separately?

Yes, while often part of end-of-lease cleaning, they also offer stand-alone carpet steam cleaning and upholstery cleaning services. Logonative.com Reviews

Are their cleaning chemicals safe/biodegradable?

The website mentions that their carpet cleaners use “High-quality Australian made certified Biodegradable chemicals” during the carpet cleaning process.

How can I contact Melbournevacateandcarpetcleaning.com.au?

You can contact them via phone at 1800 015 669 or email at [email protected]. They are open 7 days a week.

What is the process for their end-of-lease cleaning?

The process involves booking by phone, receiving a customized quote, picking a preferred date, their cleaners arriving with supplies, cleaning room by room according to the REIV approved checklist, client inspection, and a complimentary re-clean within 7 days if needed.

Are they recommended by real estate agents?

The website states that their carpet cleaners are “highly recommended by the real estate agents & backed up by good reviews and great reputation online.”

Do they offer commercial cleaning services?

Yes, the website mentions “Commercial Cleaning Services Melbourne” as one of their offerings. Nationalhomerentals.com Reviews

How do they ensure customer satisfaction?

They prioritize customer satisfaction by offering experienced and insured cleaners, detailed cleaning processes, and a 100% bond back guarantee with re-cleans.

What should I do if my property manager has objections after their cleaning service?

If your property manager raises any objections within 7 days of the cleaning, Melbournevacateandcarpetcleaning.com.au offers a complimentary re-clean to address those concerns.

Is oven cleaning included in vacate cleaning?

Yes, full oven cleaning inside and outside is explicitly listed as an inclusion in their kitchen cleaning section of the vacate cleaning service.

Where is Melbourne Vacate and Carpet Cleaning located?

Their listed address is 480 St Kilda Rd, Melbourne, VIC 3004.

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Melbournevacateandcarpetcleaning.com.au Reviews