While More Good Reviews gets a lot of love from its users, no software is perfect. It’s helpful to know about some of the complaints or common issues that users have occasionally run into. These are usually minor compared to the overall positive feedback, but they’re worth noting.

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Initial Setup Complexity (CNAME): This seems to be the most frequently mentioned hiccup. Setting up the custom domain (CNAME records) can be a bit challenging for users who aren’t super technical. One user pointed out that “The setup wasn’t plug-and-play. It took me time to get it live on my site”. However, the good news is that their customer support is often praised for helping users through this specific hurdle.
SMS Feature Requires External Account: While More Good Reviews offers SMS review requests, it requires users to have and connect their own Twilio account. This means an additional setup step and an extra cost outside of the More Good Reviews subscription, which might catch some users by surprise if they aren’t expecting it.
Paying for Unused Features (Regular Pricing): For users on the regular monthly plans (not the lifetime deal), some have felt that they might be paying for features they don’t fully utilize, especially if they only need basic review collection. For instance, if your primary goal is just to gather and display reviews, you might find yourself paying for bundled AI tools or advanced reporting that aren’t essential for your current needs. This is less of an issue with the lifetime deals, where the one-time payment makes the value proposition much higher regardless of feature usage.
Display Control/Review Entry: A minor point brought up by one user was that sometimes people click the rating on the custom page but don’t follow through to fill out the actual Google review. They wished the app wouldn’t record the review until it was fully entered. However, the More Good Reviews team confirmed there’s a setting to adjust this (“Never save rating before review”), so it’s a solvable issue.

It’s important to remember that these complaints are generally few and far between when looking at the overall positive sentiment. The active development and responsive support team often address these issues, which is a strong positive sign.

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