Notion Agency Kit Complaints & Common Issues

While the Notion Agency Kit receives a lot of positive feedback for its comprehensiveness and time-saving aspects, it’s fair to say no tool is perfect for everyone. Some users have shared specific complaints and common issues they encountered. It’s helpful to be aware of these before committing.

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1. Missing Core Features for Advanced Agency Needs

One of the most significant complaints, as seen in a detailed AppSumo review, is that the kit might lack the foundational building blocks for a truly robust, large-scale agency workspace. This means that for agencies with complex operations, multi-brand clients, or specific internal documentation needs, the kit might fall short.

• No SOP or Documentation System: A key issue raised is the absence of a dedicated system for Standard Operating Procedures (SOPs) or comprehensive internal documentation. For a growing agency, having a central, well-structured wiki for processes is crucial for consistency and onboarding.
• Limited Client Deliverable Structure: Some users feel there’s “no place to store or link client deliverables” effectively. While Notion allows you to link pages, the pre-built structure might not be as intuitive or comprehensive for tracking the actual delivery and feedback of client work.
• No Multi-Brand Work Structure: Agencies often manage multiple brands or distinct client accounts with different workflows. The kit, in its out-of-the-box form, might not provide a clear or easy structure for differentiating and managing these separate entities efficiently.

2. Issues with Support and Communication

A recurring concern mentioned in reviews, particularly on AppSumo, is the difficulty in getting direct support from the creator.

• Unresponsive Contact Channels: One user reported that the “Contact Creator” button led to a locked social media account that blocked direct messages without ID verification, which isn’t practical for seeking support. This can be incredibly frustrating if you run into an issue or need clarification on customizing a part of the template.
• Lack of Tutorials for Deep Customization: While the template is customizable, some users desired more in-depth tutorials or guidance on how to make significant changes, like altering language or layout for specific sections (e.g., changing “New Project” to “Client Portal”). This suggests that while it’s flexible, figuring out advanced tweaks might require existing Notion expertise or extra effort.

3. “Business Resources” Section Concerns

One review specifically called out the “Business Resources” page as being “just a page of affiliate links”. While some affiliate links might point to genuinely useful tools, the implication here is that this section might not offer the deep, curated resources some agencies might expect for business growth and development.

4. Perceived Simplicity for Established Agencies

Some feedback suggests that the kit, while great for solo operators or those just starting, might be too basic for established agencies with more mature processes and larger teams. It was described as potentially more suitable for a “solo photographer with no team or processes in place”. This means that if you’re already running a scaled operation, you might find yourself needing to build on top of the template significantly to meet your complex needs.

5. Learning Curve of Notion Itself

While not a direct complaint about the Notion Agency Kit specifically, it’s a common hurdle for any Notion template: Notion itself has a learning curve. Even with a pre-built template, users need to understand Notion’s fundamental concepts (databases, pages, relations, properties) to fully leverage the kit and customize it effectively. If you’re completely new to Notion, expect to spend some time learning the platform alongside the template. What Are the Benefits of Using Editor.do?

In summary, while the Notion Agency Kit is highly praised for its comprehensive nature and ability to centralize agency operations, potential buyers should be mindful of its limitations for very complex agencies and the reported challenges with direct creator support. If you’re comfortable with Notion and willing to do some additional customization or troubleshooting, it remains a valuable tool.

Read more about Notion Agency Kit Review:
Notion Agency Kit Review & First Look
Notion Agency Kit Features
How Does Notion Agency Kit Work?
How to Get Started with Notion Agency Kit
Notion Agency Kit Pricing
Is Notion Agency Kit Worth It?
Notion Agency Kit Alternatives