Octopus.energy Reviews

Based on looking at the website, Octopus Energy consistently garners high praise, standing out as an energy supplier that Which? has recommended for five consecutive years.

This remarkable endorsement, coupled with an impressive 5/5 rating based on over 600,000 customer reviews, suggests a company dedicated to customer satisfaction and service excellence.

For anyone evaluating their energy options, delving into Octopus Energy reviews is crucial to understand why they’ve earned such a strong reputation in a highly competitive market.

This aims to dissect what makes Octopus Energy a preferred choice for many, examining their customer service, tariff structures, commitment to renewable energy, technological innovation, and overall value proposition.

We’ll explore the common themes in customer feedback, from glowing testimonials about their responsive support to insights into their billing transparency and smart meter integration.

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By pulling back the curtain on these various facets, you’ll gain a comprehensive understanding of what to expect when considering Octopus Energy as your utility provider.

Find detailed reviews on Trustpilot, Reddit, and BBB.org.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Understanding Octopus Energy: A Modern Energy Supplier

Octopus Energy has rapidly ascended to become a significant player in the UK energy market, distinguishing itself with a fresh approach that contrasts sharply with traditional providers.

Founded in 2015, their mission was to disrupt the status quo by focusing on fair pricing, exceptional customer service, and a strong commitment to renewable energy.

Unlike many legacy suppliers bogged down by outdated systems and practices, Octopus Energy leveraged technology from the outset to create a more efficient and customer-centric experience.

This foundational difference has allowed them to scale quickly while maintaining a reputation for innovation and reliability, as evidenced by their sustained high ratings and industry endorsements.

The Octopus Energy Philosophy

At its core, Octopus Energy operates on a philosophy that prioritizes transparency, fairness, and sustainability. Aquadash.com.au Reviews

They believe that energy should be affordable, easy to manage, and sourced responsibly.

This ethos is reflected in their business model, which eschews complex tariffs and hidden charges in favor of straightforward pricing and clear communication.

They actively engage with their customer base, using feedback to continuously refine their services and offerings.

This customer-first approach is a significant factor in their consistently positive reviews.

Growth and Market Position

Since its inception, Octopus Energy has experienced explosive growth, now serving millions of customers across the UK and internationally. Drivejohnsons.co.uk Reviews

This expansion is not just about acquiring market share.

Their success has put pressure on competitors to improve their own services and embrace greener energy solutions.

Data from Ofgem, the UK’s energy regulator, often highlights Octopus Energy’s strong performance in customer satisfaction metrics, further cementing their position as a market leader in service quality.

Their innovative tariffs, such as Agile Octopus and Octopus Go, have also pushed the industry towards more dynamic and flexible energy consumption models.

Customer Service: The Heart of Octopus Energy’s Success

When you sift through Octopus Energy reviews, one theme consistently rises to the top: their exceptional customer service. Difmark.com Reviews

In an industry often plagued by long wait times, unhelpful automated systems, and frustrating interactions, Octopus Energy has built a reputation for being genuinely responsive, helpful, and personable. This isn’t just anecdotal.

Independent consumer bodies and countless online testimonials back this up, indicating a systemic commitment to putting the customer first.

Responsive and Human Interaction

Octopus Energy prides itself on offering a human touch in its customer interactions.

Instead of routing customers through endless phone menus, they emphasize direct communication with trained energy specialists.

Many reviews highlight the ease of getting through to a real person quickly, often within minutes, a stark contrast to the hour-plus wait times reported for some competitors. Galaxy.ai Reviews

Furthermore, customers frequently praise the politeness, knowledge, and willingness of staff to go the extra mile.

This focus on genuine human connection significantly reduces customer frustration and builds trust.

Multi-Channel Support

Recognizing that customers prefer different communication methods, Octopus Energy provides robust multi-channel support. This includes:

• Phone Support: Directly connecting with energy specialists.
• Email Support: For non-urgent queries, with typically swift response times.
• Live Chat: An increasingly popular option for quick questions and immediate assistance, available directly on their website.
• Social Media: Active engagement on platforms like Twitter, often resolving issues publicly and transparently, demonstrating their confidence in their service.

This comprehensive approach ensures that customers can reach out in a way that suits them best, enhancing the overall service experience.

Proactive Communication and Problem Resolution

Beyond reactive support, Octopus Energy is often lauded for its proactive communication. Bookonline.com Reviews

Customers report being informed about changes to their accounts, new tariffs, or potential service interruptions well in advance.

When issues do arise, such as billing discrepancies or smart meter glitches, reviewers consistently praise the company’s efficiency in resolving them.

Data from consumer surveys often show Octopus Energy with some of the lowest rates of unresolved complaints in the industry, underscoring their effectiveness in problem-solving.

This commitment to both preventing and quickly fixing issues contributes significantly to their high customer satisfaction scores.

Tariff Structures and Pricing: Innovation Meets Affordability

Octopus Energy isn’t just about good customer service. Hgvlearning.com Reviews

Their tariff structures are a major draw, offering a range of options designed to cater to diverse energy consumption habits and preferences.

They’ve moved beyond the traditional fixed and variable rates to introduce innovative smart tariffs that leverage technology to help customers save money and embrace greener energy.

This forward-thinking approach to pricing is a significant differentiator in the market.

Standard and Fixed Tariffs

For those who prefer predictability, Octopus Energy offers standard fixed and flexible variable tariffs, similar to other suppliers.

Their fixed tariffs lock in unit rates for a set period, providing peace of mind against market fluctuations. Xchminer.com Reviews

Their flexible tariffs, while subject to market changes, typically offer competitive rates for customers who prefer not to be tied down.

However, where Octopus truly shines is in its smart and specialized tariffs.

Innovative Smart Tariffs

This is where Octopus Energy really stands out.

They were pioneers in introducing smart tariffs that work with smart meters to offer dynamic pricing based on the time of day, demand, or even wholesale energy prices.

• Agile Octopus: This tariff passes through wholesale electricity prices directly to the customer, updated every 30 minutes. This means prices are lower during off-peak times e.g., overnight and higher during peak demand. Customers with flexible energy usage e.g., charging electric vehicles overnight, running appliances at off-peak hours can achieve significant savings. Reviews for Agile Octopus frequently praise the transparency and the ability to save money by shifting usage patterns. For example, some users report savings of 20-30% by actively managing their consumption with this tariff.
• Octopus Go: Specifically designed for electric vehicle EV owners, Octopus Go offers a very low, fixed rate for four hours overnight typically 00:30-04:30. This allows EV drivers to charge their vehicles cheaply when demand on the grid is lowest. This tariff is incredibly popular among the EV community, with many reviews highlighting the substantial cost savings compared to charging at peak rates.
• Cosy Octopus: This tariff is optimized for heat pump users, offering lower rates during periods when the heat pump is most efficient and beneficial for the grid. It’s part of Octopus Energy’s broader push towards electrifying heating and reducing carbon emissions.
• Tracker Octopus: This tariff is linked to wholesale energy prices, updated daily. While it offers less granular control than Agile, it provides a simpler way for customers to benefit from falling wholesale prices without the 30-minute fluctuations.

Transparency and Fair Pricing

A recurring positive in Octopus Energy reviews is their commitment to transparency. Veranohill.com Reviews

Customers appreciate that their pricing structures are clear, without hidden fees or complex clauses.

They often provide tools and dashboards that allow customers to track their usage and understand their bills in detail.

This level of clarity fosters trust and empowers customers to make informed decisions about their energy consumption, directly contributing to their reputation for fair pricing.

Commitment to Renewable Energy: Powering a Greener Future

Octopus Energy has made its commitment to renewable energy a cornerstone of its brand identity, resonating strongly with environmentally conscious consumers.

They position themselves not just as an energy supplier but as a key player in the transition to a greener, more sustainable energy system. Tapi.co.uk Reviews

This dedication is evident in their sourcing, investments, and broader advocacy for renewable technologies.

100% Renewable Electricity Sourcing

A primary point of pride for Octopus Energy, and a frequent positive in reviews, is their guarantee that all their electricity tariffs are backed by 100% renewable sources.

This means that for every unit of electricity their customers consume, Octopus Energy purchases an equivalent amount of renewable electricity from certified generators. They achieve this through:

• Power Purchase Agreements PPAs: Directly contracting with renewable generators wind farms, solar farms to buy their output. This provides stable revenue for renewable projects and ensures a direct link between customer consumption and green energy production. Octopus Energy has significantly expanded its portfolio of direct PPAs.
• Renewable Energy Guarantees of Origin REGOs: For electricity not directly sourced through PPAs, they acquire REGO certificates. A REGO certificate proves that a unit of electricity was generated from a renewable source. While some critics argue about the “additionality” of REGOs, Octopus Energy’s combination of direct PPas and REGOs ensures their 100% renewable claim is met.

Many customers choose Octopus Energy specifically for this commitment, viewing it as a tangible way to reduce their carbon footprint.

Investment in Green Technology and Infrastructure

Beyond simply sourcing green energy, Octopus Energy is actively investing in and promoting renewable technologies. This includes: Nextgencharge.co.uk Reviews

• Octopus Energy Generation: This arm of the company manages and invests in a significant portfolio of renewable energy assets, including large-scale solar and wind farms. Their ambition is to become a major developer and operator of green energy infrastructure, not just a retailer. As of early 2024, Octopus Energy Generation was managing over £6 billion $7.5 billion USD in renewable energy assets globally.
• Grants and Programs: They often run initiatives or offer grants to encourage the adoption of technologies like heat pumps, solar panels, and electric vehicle charging infrastructure. These programs aim to accelerate the decarbonization of homes and transport.
• Smart Grid Integration: Their smart tariffs like Agile and Go are designed to work synergistically with renewable energy. By encouraging consumption during periods of high renewable generation and low demand, they help balance the grid and maximize the utilization of green power, reducing the need for fossil fuel “peaker plants.”

Advocacy and Environmental Impact

Octopus Energy isn’t shy about advocating for policy changes and broader shifts towards a greener economy.

They frequently engage in public discourse, lobbying for policies that support renewable energy development and smart grid modernization.

Their impact extends beyond their direct customer base, influencing the wider energy industry to adopt more sustainable practices.

Reviews often praise Octopus Energy not just for their service, but for their leadership in the fight against climate change.

Technological Innovation: Smart Features and User Experience

Octopus Energy has fundamentally disrupted the energy market by prioritizing technology, viewing it not just as a tool for efficiency but as a core component of the customer experience. 111.nhs.uk Reviews

Their digital platforms, smart meter integration, and innovative tariff structures are all testament to their tech-first approach, which consistently earns high marks in customer reviews.

Intuitive Online Account Management

Customers frequently laud Octopus Energy’s online portal and mobile app for their ease of use and comprehensive features.

Unlike clunky, outdated interfaces common with some traditional suppliers, Octopus provides a clean, intuitive platform where customers can:

• View Bills and Usage: Detailed breakdowns of energy consumption and costs, often with smart meter data updated daily or even half-hourly.
• Submit Meter Readings: If a smart meter isn’t fully integrated or as a backup.
• Manage Tariffs: Easily switch between available tariffs to find the best fit for their usage.
• Update Personal Details: Simple self-service for account information.
• Contact Support: Direct access to live chat or contact information.

This streamlined digital experience empowers customers to manage their energy independently, reducing the need for phone calls and improving overall satisfaction. Many reviews specifically mention the “delightful” user interface.

Seamless Smart Meter Integration

Octopus Energy is a strong advocate for smart meters and has invested heavily in ensuring seamless integration for its customers. Tailorstore.com Reviews

When a smart meter is installed, customers report that their data flows smoothly to their online accounts and app, providing real-time insights into their energy usage. This data is crucial for:

• Understanding Consumption Habits: Helping customers identify energy-intensive periods or appliances.
• Optimizing Smart Tariffs: Allowing customers on Agile or Go to see exactly how their off-peak usage translates into savings.
• Accurate Billing: Eliminating estimated bills and ensuring customers only pay for what they use.

While smart meter installations across the UK have had their challenges, Octopus Energy customers generally report a positive experience once the meter is commissioned, highlighting the effectiveness of their backend systems.

In 2023, Octopus Energy was responsible for a significant portion of new smart meter installations, demonstrating their scale and commitment.

Innovative Tools and Features

Beyond basic account management, Octopus Energy continually develops and rolls out innovative tools designed to help customers save energy and money:

• “Saving Sessions”: During periods of high demand on the grid, Octopus Energy invites customers to voluntarily reduce their energy consumption for short periods e.g., an hour or two in exchange for financial rewards. This not only saves customers money but also helps balance the grid and reduce reliance on fossil fuels. In initial trials, participants earned an average of £4-£5 per session, with total payouts exceeding £10 million in the winter of 2022-2023.
• API Access for developers: Uniquely, Octopus Energy offers an API Application Programming Interface that allows tech-savvy customers or third-party developers to access their own energy data. This fosters a community of innovation, allowing users to build custom dashboards, home automation integrations, or energy monitoring tools, further enhancing the utility of their data.
• Referral Program: While not strictly tech, their popular referral program is digitally integrated and rewards both the referrer and the new customer, contributing to their growth and positive word-of-mouth.

This relentless pursuit of technological excellence and user-friendly design places Octopus Energy at the forefront of the energy industry, attracting customers who value convenience, control, and cutting-edge solutions. Flightgift.com Reviews

Reviews and Reputation: What Customers Are Saying

Octopus Energy’s reputation is overwhelmingly positive, consistently ranking high across various review platforms and consumer satisfaction surveys. This strong public image is not accidental.

It’s a direct reflection of their operational priorities and customer-centric business model.

Analyzing the breadth of these reviews provides a clear picture of their strengths and areas where they might occasionally fall short.

Dominant Positive Themes

When you delve into the millions of reviews available, several key positive themes emerge repeatedly:

• Exceptional Customer Service: This is by far the most celebrated aspect. Customers routinely praise the speed of response, the friendliness and knowledge of staff, and the efficiency in resolving issues. Phrases like “refreshing,” “human,” and “actually helpful” are common.
• Fair and Transparent Pricing: Many reviewers appreciate the clarity of their bills and the absence of hidden charges. The innovative smart tariffs Agile, Go are frequently highlighted for their potential to deliver significant savings for those who adapt their usage.
• Commitment to Green Energy: For environmentally conscious consumers, Octopus Energy’s 100% renewable electricity guarantee is a major selling point and a frequent reason for switching.
• User-Friendly Technology: The intuitive online account, mobile app, and seamless smart meter integration receive high marks for making energy management easy and transparent.
• Referral Program: The lucrative “refer a friend” scheme is often mentioned as a bonus, rewarding customers for spreading the word.

Data Snapshot: On Trustpilot, Octopus Energy boasts an “Excellent” rating, typically above 4.8 out of 5 stars, based on hundreds of thousands of reviews. Which?, a highly respected independent consumer organization, has recommended them for five consecutive years, citing consistently high scores in customer satisfaction. Lovell.co.uk Reviews

Common Criticisms and Areas for Improvement

While the overall sentiment is overwhelmingly positive, no company is perfect.

A deeper look reveals a few recurring criticisms, though they are significantly less prevalent than the praise:

• Smart Meter Issues: While Octopus excels at integrating smart meters, the initial installation or activation process can sometimes be a bottleneck, often due to third-party installers or technical glitches inherent in the smart meter rollout across the UK. Some customers report delays or difficulties getting their smart meter fully connected to the Octopus system.
• Billing Glitches Rare: Very occasionally, some customers report initial billing errors or discrepancies, especially shortly after switching or during complex tariff changes. However, the common sentiment is that these are quickly rectified by their responsive customer service.
• Price Sensitivity of Smart Tariffs: While a benefit for many, tariffs like Agile Octopus require active management and can see higher prices during peak demand. Customers who don’t adjust their usage patterns might find these tariffs less beneficial or even more expensive than standard rates, leading to occasional negative reviews from those who misunderstood the dynamic pricing model.
• Phone System Hold Times Occasional: While generally quick, during periods of exceptionally high demand e.g., major energy price changes, extreme weather events, some customers report longer-than-usual hold times, although still often better than competitors.

It’s important to note that these criticisms are generally minor and swiftly addressed by Octopus Energy’s support teams, which itself is a testament to their dedication to customer satisfaction.

The sheer volume of positive reviews far outweighs the isolated complaints.

Switching to Octopus Energy: A Smooth Transition?

One of the significant anxieties for consumers considering a new energy supplier is the switching process itself. Vayaadventures.com Reviews

Concerns about service interruptions, billing errors, and complicated procedures are common.

Octopus Energy has made a concerted effort to simplify this transition, and customer reviews largely reflect a smooth, hassle-free experience.

The Switching Process: Step-by-Step

Octopus Energy has streamlined its switching process, typically making it quick and straightforward for the customer:

1. Get a Quote: Customers can easily obtain a personalized quote online by providing their postcode and current energy usage details.
2. Choose a Tariff: Select from their range of tariffs, including fixed, flexible, or smart options like Agile or Go.
3. Provide Details: Enter basic personal and bank details for direct debit.
4. Confirm Switch: Octopus Energy handles the entire transfer process with the previous supplier. This includes notifying the old supplier, obtaining final meter readings or connecting to a smart meter, and ensuring a seamless handover.
5. Welcome Pack: Customers receive a welcome pack with account details, next steps, and access to their online portal.

The entire process is usually completed within 17-21 days, as mandated by industry regulations, but often feels quicker to the customer as Octopus handles most of the heavy lifting.

Customer Feedback on Switching

Reviews consistently highlight the ease and efficiency of switching to Octopus Energy. Common positive comments include:

• “Effortless and seamless”: Many describe the switch as requiring minimal effort on their part.
• “No interruption to supply”: A major relief for customers, confirming that the energy supply remains continuous.
• “Clear communication”: Octopus Energy keeps customers informed at each stage of the process, reducing uncertainty.
• “Quick activation of smart meters”: For those with existing smart meters, reviews often mention how quickly Octopus can connect to them for accurate billing.
• “Helpful support during switch”: If any minor issues arise during the switch, customers praise the responsiveness of Octopus’s support team in resolving them quickly.

Some specific statistics show their efficiency: Octopus Energy often has one of the lowest rates of erroneous transfers in the industry, meaning fewer instances where a customer is switched by mistake or where the process goes awry. This reflects their robust backend systems and attention to detail.

Potential Hiccups and how Octopus handles them

While generally smooth, occasional minor issues can arise during a switch, though these are rare and typically beyond Octopus’s direct control e.g., issues with the previous supplier or existing meter problems.

• Previous Supplier Delays: Sometimes, delays can occur if the outgoing supplier is slow to provide necessary information or process the transfer. Octopus Energy’s customer service teams are typically proactive in chasing these up on behalf of the customer.
• Initial Billing Adjustments: On rare occasions, the first bill might include adjustments from the previous supplier or an estimated reading if the final actual reading wasn’t immediately available. Reviews indicate that Octopus’s support is quick to correct any discrepancies once actual readings are confirmed.

Overall, the experience of switching to Octopus Energy is frequently cited as a positive differentiator, contributing significantly to their high customer satisfaction and continued growth.

Their commitment to making the transition as smooth as possible removes a major barrier for potential new customers.

The Future of Energy with Octopus Energy

Octopus Energy isn’t content with just being a leading energy supplier. they are actively shaping the future of energy.

Their vision extends beyond simply providing gas and electricity, focusing on creating a smarter, greener, and more efficient energy ecosystem.

Their ongoing projects, investments, and strategic partnerships demonstrate a clear commitment to innovation that aims to benefit both their customers and the planet.

Beyond Supply: Energy as a Service

Octopus Energy is moving towards an “Energy as a Service” model. This means offering more than just units of power.

They aim to provide comprehensive solutions that help customers manage, optimize, and even generate their own energy. This includes:

• Home Energy Solutions: Expanding into areas like heat pump installations, solar panel integration, and home battery storage. They want to be the one-stop shop for decarbonizing homes. For instance, their “Fan Club” tariff offers cheaper electricity to customers living near specific wind turbines when those turbines are generating power, directly linking local generation to local consumption.
• Vehicle-to-Grid V2G Technology: Actively piloting and investing in V2G solutions for electric vehicles. This technology allows EVs to not only draw power from the grid but also feed excess power back into it during peak demand, essentially turning cars into mobile batteries that help balance the grid and earn money for their owners.
• Kraken Technology Platform: This is perhaps their most significant innovation. Kraken is Octopus Energy’s proprietary technology platform designed to manage the entire customer and energy supply chain. It’s so efficient and scalable that Octopus now licenses it to other energy companies globally, including E.ON, EDF, and Origin Energy. Kraken handles everything from billing and customer service to smart meter data and grid optimization. This global reach of Kraken means Octopus Energy’s influence on the future of energy extends far beyond its own customer base, shaping how other major players operate. As of late 2023, Kraken was managing over 54 million customer accounts worldwide.

Global Expansion and Influence

Octopus Energy is not just a UK success story.

It’s rapidly expanding its footprint internationally, bringing its innovative model to new markets.

They have operations in countries including Germany, France, Spain, Italy, the US, Japan, and Australia.

This global reach allows them to learn from different energy markets, accelerate the adoption of renewable technologies, and build a truly international clean energy platform.

Their expansion is often driven by strategic partnerships with existing energy players who want to leverage Kraken’s capabilities.

Future Outlook and Challenges

The future for Octopus Energy looks bright, but it’s not without its challenges.

The energy market remains volatile, and global energy prices can impact even the most efficient suppliers.

Regulatory changes, the pace of smart meter rollout, and the overall transition to net-zero carbon emissions present complex hurdles.

However, Octopus Energy’s strengths—their commitment to customer service, technological innovation, green energy, and global scalability via Kraken—position them well to navigate these complexities.

Their continuous pursuit of smart, data-driven solutions aims to make energy consumption more efficient, affordable, and sustainable for everyone.

Frequently Asked Questions

Is Octopus Energy genuinely 100% renewable?

Yes, Octopus Energy guarantees that all the electricity supplied to its customers is backed by 100% renewable sources, primarily through direct power purchase agreements PPAs with renewable generators and by purchasing Renewable Energy Guarantees of Origin REGOs.

Is Octopus Energy cheaper than British Gas?

Pricing can vary significantly based on your energy consumption, tariff choice, and current market conditions.

Many customers find Octopus Energy’s innovative tariffs like Agile or Octopus Go to be cheaper if they can adjust their usage patterns, but standard fixed tariffs can also be competitive.

It’s always best to get a personalized quote from both suppliers for a direct comparison.

Does Octopus Energy have good customer service?

Yes, Octopus Energy is consistently praised for its excellent customer service.

They frequently rank highly in independent consumer surveys and on review platforms like Trustpilot for their responsiveness, helpfulness, and efficiency in resolving customer queries.

Is it easy to switch to Octopus Energy?

Yes, the switching process to Octopus Energy is generally described as seamless and effortless.

They handle the entire transfer from your previous supplier, and customers typically experience no interruption to their energy supply during the transition.

What is Agile Octopus?

Agile Octopus is an innovative tariff from Octopus Energy where electricity prices change every 30 minutes, directly reflecting wholesale market prices.

It rewards customers for shifting their electricity usage to off-peak times when prices are lower, often allowing for significant savings.

How does Octopus Energy Go work?

Octopus Go is a specialized tariff designed for electric vehicle EV owners.

It offers a very low, fixed electricity rate for a specific four-hour overnight period typically 00:30-04:30, making EV charging significantly cheaper during those hours.

Does Octopus Energy do gas?

Yes, Octopus Energy supplies both electricity and gas to residential customers in the UK.

You can get a dual fuel tariff or choose to get only electricity or only gas from them.

What is the Octopus Energy app used for?

The Octopus Energy mobile app allows customers to manage their account, view detailed energy usage data especially with a smart meter, submit meter readings, access bills, manage payments, and get in touch with customer support easily.

Are smart meters mandatory for Octopus Energy?

No, smart meters are not mandatory for Octopus Energy, but they are highly recommended, especially if you want to take advantage of their innovative smart tariffs like Agile Octopus or Octopus Go, which rely on half-hourly usage data.

How do Octopus Energy’s “Saving Sessions” work?

“Saving Sessions” are an initiative where Octopus Energy invites customers to voluntarily reduce their energy consumption for short, specified periods e.g., 1-2 hours during times of high grid demand.

In return, participants receive financial rewards or bill credits.

Is Octopus Energy reliable?

Yes, Octopus Energy is considered a reliable energy supplier.

They have a strong infrastructure, excellent customer service, and a proven track record of consistently supplying energy without interruptions, backed by millions of positive customer reviews.

What is Kraken technology?

Kraken is Octopus Energy’s proprietary tech platform that manages the entire customer and energy supply chain, from billing and customer service to smart meter data and grid optimization.

It’s so robust that Octopus licenses it to other major energy companies globally.

Does Octopus Energy offer tariffs for solar panel owners?

Yes, Octopus Energy offers tariffs specifically designed for customers with solar panels, such as their “Fixed Export” tariff, which pays customers for the electricity they export back to the grid.

Can I get a fixed price tariff with Octopus Energy?

Yes, Octopus Energy offers standard fixed price tariffs, which lock in your unit rates for a set period, providing predictability against market fluctuations.

How often do Octopus Energy bills come?

Octopus Energy typically bills customers monthly, though you can often view your projected usage and balance on your online account or app in real-time if you have a smart meter.

What happens if I move house with Octopus Energy?

Octopus Energy aims to make moving house straightforward.

You can notify them of your move date, provide final meter readings, and they can set up your new property with them if it’s within their supply areas, often transferring your existing tariff.

Is Octopus Energy good for electric vehicle owners?

Yes, Octopus Energy is widely considered excellent for electric vehicle owners, primarily due to their highly competitive Octopus Go tariff, which offers significantly cheaper electricity rates for overnight EV charging.

What is Octopus Energy’s stance on fossil fuels?

Octopus Energy is committed to a green energy future.

While their gas supply is not renewable as renewable gas infrastructure is still developing, all their electricity is 100% renewable, and they actively invest in and advocate for renewable energy technologies and the phase-out of fossil fuels.

Do I get a discount for referring a friend to Octopus Energy?

Yes, Octopus Energy has a popular referral program where both the existing customer and the new customer who signs up using a referral link typically receive a credit to their energy account.

How does Octopus Energy handle complaints?

Octopus Energy is known for its proactive and efficient handling of complaints.

While complaints are rare due to their strong customer service, when they do occur, customers generally report quick responses and effective resolution by dedicated energy specialists.