Based on looking at the website, online-textil.com appears to be a legitimate e-commerce platform specializing in promotional textile goods.
It caters primarily to businesses within the European Union, offering a wide range of blank apparel suitable for custom printing and embroidery.
The site highlights its 25 years of experience in the market, a strong indicator of an established business.
However, some aspects of its international reach and clarity on pricing especially for international customers could be improved.
The site emphasizes quantity discounts, free shipping thresholds, and efficient delivery, positioning itself as a reliable supplier for bulk orders of textile products.
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Here’s an overall review summary:
- Website Focus: Promotional textile goods T-shirts, polos, sweatshirts, jackets for businesses and individuals, with custom printing and embroidery services.
- Target Audience: Primarily businesses of all sizes within the European Union.
- Experience: Claims 25 years in the market with significant order volumes annually.
- Shipping: Free shipping on orders over 200 € + VAT within the Czech Republic, with potential international options via online-textil.eu.
- Pricing Clarity: Prices are listed in Euros € without VAT, and quantity discounts are highlighted.
- Customer Support: Phone and email contacts are provided, with specified operating hours.
- Ethical Considerations: The products themselves blank textiles, printing services are generally permissible. The business model appears straightforward and transactional, without elements of riba interest, gambling, or other prohibited activities.
While online-textil.com seems to be a reliable option for those within its service area seeking bulk textile products, potential international buyers should note the redirection to online-textil.eu and thoroughly check shipping costs and delivery times for their specific regions.
The emphasis on business-to-business B2B transactions and customization makes it a specialized vendor.
Here are some best alternatives for acquiring ethical textile products:
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- Key Features: Known for its commitment to sustainability and ethical production in the textile industry. Offers a wide range of organic cotton and recycled polyester apparel. Certifications include GOTS, Oeko-Tex, PETA-Approved Vegan.
- Price: Mid to high-range, reflecting quality and ethical sourcing.
- Pros: Excellent quality, strong ethical and environmental credentials, wide selection of modern styles, suitable for branding.
- Cons: Higher price point than conventional options, may require a B2B account for bulk pricing.
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- Key Features: One of the largest manufacturers of blank apparel. Offers a vast array of T-shirts, hoodies, and activewear. Known for consistency and cost-effectiveness.
- Price: Very affordable, making it a popular choice for bulk orders.
- Pros: Widespread availability, extensive sizing and color options, good for basic promotional needs, generally reliable for printing.
- Cons: Quality can be perceived as basic by some, less emphasis on premium or sustainable materials compared to specialized ethical brands.
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- Key Features: Focuses on premium, fashion-forward blank apparel. Emphasizes soft, high-quality fabrics and a retail fit. Committed to eco-friendly production methods.
- Price: Mid-range, higher than Gildan but offers a superior feel.
- Pros: Excellent fabric quality, stylish cuts, comfortable wear, good for direct-to-garment DTG printing, eco-friendly practices.
- Cons: Limited variety in some product categories compared to larger suppliers, can be slightly more expensive for very large quantities.
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- Key Features: A heritage brand offering a broad selection of activewear, casual wear, and underwear. Known for durable, classic styles suitable for everyday use and branding.
- Price: Affordable to mid-range, competitive with Gildan.
- Pros: Well-established brand, consistent quality, good value for money, wide availability for bulk purchases.
- Cons: Designs are more traditional, less focus on modern fashion trends, sustainability efforts are improving but not as prominent as some newer brands.
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- Key Features: Another long-standing brand specializing in comfortable everyday apparel. Offers tagless designs and various fabric blends. Strong presence in the promotional products market.
- Price: Affordable, similar to Gildan and Fruit of the Loom.
- Pros: Known for comfort and durability, easily accessible, good for basic promotional items, tagless options are a plus for comfort.
- Cons: Less focus on fashion-forward styles, primary emphasis on practicality and basic wear.
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- Key Features: A leading wholesale supplier offering a vast catalog of apparel and accessories from various brands, including their own lines like Port Authority and Sport-Tek. Provides comprehensive decoration services.
- Price: Varies widely depending on the brand and product chosen, generally competitive wholesale pricing.
- Pros: Enormous selection from multiple brands, excellent customer service, robust online tools for businesses, extensive decoration options.
- Cons: Primarily a wholesale supplier, may not be suitable for individual small orders, requires a business account.
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- Key Features: An online distributor offering a wide range of blank apparel, activewear, workwear, and accessories from various brands. Provides custom embroidery and screen printing services.
- Price: Competitive, with discounts for bulk orders.
- Pros: Large inventory from many brands, comprehensive customization services, good customer support, caters to both small and large orders.
- Cons: Website navigation can sometimes be overwhelming due to the sheer volume of products, shipping times may vary depending on product availability and customization lead times.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Online-textil.com Review & First Look
When first landing on online-textil.com, the immediate impression is one of professionalism and clarity, particularly for those within its target market.
The site greets visitors with a prompt to redirect to its international counterpart, online-textil.eu, if they are outside the Czech Republic and Slovakia.
This immediate geographical filter sets expectations for potential customers.
The homepage is well-structured, showcasing key product categories like T-shirts, polo shirts, sweatshirts, and jackets, all highlighted as suitable for printing, embroidery, and sublimation.
This immediately conveys the site’s primary function: providing blank textile products for customization. Theperfumesmell.com Review
Initial User Experience and Navigation
The website’s design is clean and functional, prioritizing ease of navigation.
Top-level categories are prominently displayed, allowing users to quickly drill down into specific product types.
The inclusion of “Most favourite categories” and “Recommended products” helps new visitors discover popular items.
A clear emphasis on customer service is evident with easily accessible phone numbers and email addresses for both general inquiries and direct contact with the owner, Lukáš Kubale.
This transparency is a positive sign, indicating a willingness to engage with customers directly. Petsessentia.com Review
Language and Currency
The site supports multiple languages, with options for EU, CZ Czech, and SK Slovak, aligning with its regional focus.
Pricing is displayed in Euros € without VAT, which is standard for B2B transactions in Europe.
The absence of VAT in the initial price display means businesses will need to account for this in their budgeting, while individuals will see it added at checkout based on their location.
This clear currency and VAT status helps avoid confusion for bulk buyers.
Key Information Accessibility
Critical information like “Free shipping on orders over 200 € + VAT” and “Quantity discounts” is presented upfront. Unboundsupply.co Review
This immediate transparency about costs and potential savings is valuable for businesses.
The estimated delivery date e.g., “receive goods already on Wednesday 11 June or sooner” provides a helpful, albeit dynamic, expectation for lead times.
Such details are crucial for planning promotional campaigns or corporate events that rely on timely delivery.
Online-textil.com Features
Online-textil.com boasts a suite of features designed to cater to both small businesses and large corporations looking for promotional textiles.
The core offering revolves around providing blank apparel and comprehensive customization services. Urbanspec-ops.org Review
The site’s infrastructure supports a streamlined ordering process, from product selection to final delivery.
Wide Range of Textile Products
The inventory is robust, covering essential categories for promotional wear:
- T-Shirts: Available for ladies, men, and kids, in short and long sleeves, with cotton and functional materials. Crucially, they are explicitly stated as “Suitable for print, embroidery and sublimation.”
- Polo Shirts: Similar to T-shirts, offered for all genders, with short and long sleeves, in Pique and smooth textures, also suitable for print and embroidery.
- Sweatshirts: Varieties include hooded and non-hooded, cotton and fleece, with and without zippers, again for all demographics.
- Jackets: Options include softshell, fleece, and padded jackets, with and without hoods, and suitable for customization.
This comprehensive range ensures that businesses can find suitable apparel for various promotional needs, from casual giveaways to corporate uniforms.
Customization Services: Print and Embroidery
A significant feature of online-textil.com is its in-house customization capabilities. They offer:
- Textile Printing: Professional print services “from 25 pcs,” indicating a minimum order quantity, which is common for bulk customization.
- Textile Embroidery: Machine embroidery also “from 25 pcs,” providing a premium decoration option.
- Effect Printing: Special effects printing is also available “from 25 pcs,” suggesting advanced techniques for unique designs.
The explicit mention of “High production capacity, emphasis on quality” for printing and embroidery services suggests that they are equipped to handle large orders while maintaining standards. Tropicaltourshuttles.com Review
This is a critical factor for businesses relying on consistent branding across their promotional items.
Quantity Discounts and Shipping Policies
Online-textil.com emphasizes its “Sophisticated quantity discount program, individual calculation.” This is a standard and expected feature for wholesale textile suppliers, encouraging larger purchases.
- Free Shipping: Available “From 200 € + VAT on all orders throughout the Czech Republic.” This threshold is relatively low for businesses, making it accessible for even smaller bulk purchases.
- International Shipping: The initial redirection to online-textil.eu implies a broader international shipping capability, though specific details for regions outside CZ/SK would need to be checked on the international site.
Customer References and Experience
The site proudly states “25 years on the market, tens of thousands of orders a year,” aiming to build trust through longevity and volume.
They encourage users to “Take a look at our competitive advantages, references or realized orders.” This transparency, if backed by verifiable testimonials or case studies, significantly enhances credibility.
Customer reviews are also displayed directly on the homepage, such as “Lisa verified customer” or “Gijs verified customer”, adding social proof and recent activity. Hotel65.com Review
Online-textil.com Pros & Cons
Understanding the strengths and weaknesses of any online platform is crucial for making informed decisions.
Online-textil.com, while appearing robust, presents a mixed bag of advantages and areas that could see improvement, especially for a global audience.
Pros:
- Established Experience: With “25 years on the market,” online-textil.com demonstrates significant longevity and experience in the textile industry. This suggests stability and a deep understanding of customer needs and supply chain logistics. Real Data: Tens of thousands of orders annually mentioned on their site imply a high volume of transactions and customer trust over time.
- Comprehensive Product Range: The site offers a wide array of textile products, including T-shirts, polo shirts, sweatshirts, and jackets for men, women, and kids, in various materials cotton, functional, fleece and styles. This caters to diverse promotional and workwear needs.
- In-house Customization: The availability of professional printing, embroidery, and effect printing services from 25 pieces is a major plus. This makes online-textil.com a one-stop shop for businesses looking for custom-branded apparel, simplifying the procurement process.
- Clear Pricing and Discounts: The clear display of prices without VAT, along with information on quantity discounts and free shipping thresholds €200 + VAT in CZ, helps businesses budget effectively. The sophisticated quantity discount program is attractive for bulk buyers.
- Customer-Centric Approach: The immediate phone and email contacts, including direct access to the owner’s contact, indicate a commitment to customer support. The “Seamless shopping” and “Convenient return and exchange within 30 days” policies further enhance customer confidence.
- Ethical Business Model: The core business of selling blank textiles and offering customization is inherently permissible. There are no clear indicators of any prohibited financial transactions like riba/interest or engagement in activities deemed unethical in Islam. The focus on B2B supply of essential goods aligns with ethical trade principles.
- Fast Shipping and Efficiency: The claim “We are among the fastest on the market” and the dynamic estimated delivery dates e.g., “receive goods already on Wednesday 11 June or sooner” suggest a focus on rapid order fulfillment, crucial for time-sensitive promotional campaigns.
Cons:
- Geographical Limitation/Redirection: While they mention an international site .eu, the initial landing on .com and the prompt for redirection can be a minor inconvenience. This implies that the .com site might not be fully optimized or intended for a global audience, potentially leading to varied experiences or differing policies for international customers.
- VAT Clarity for International Customers: While prices are shown without VAT, the specific VAT implications for businesses outside the Czech Republic even within the EU might require further investigation. For non-EU customers using the .eu site, the tax structure might be less straightforward initially.
- Minimum Order Quantities for Customization: The “from 25 pcs” requirement for printing and embroidery means small businesses or individuals needing only a few customized items cannot avail these services directly, potentially requiring them to seek out alternative solutions for smaller batches.
- Limited Information on Sourcing: While the business appears ethical, the website does not extensively detail its supply chain ethics, labor practices, or material sourcing beyond stating product types e.g., “cotton” or “functional”. For customers prioritizing deep ethical or sustainable sourcing, this information might be lacking compared to some other brands. This is common for wholesale suppliers but is an area for potential improvement in transparency.
- Reliance on Phone/Email Support During Business Hours: While contact information is provided, customer support is limited to “Mo–Fr 9:00 AM – 5:00 PM” and “MON-FRI 10:00 – 17:00” for the owner. This might be restrictive for international customers in different time zones or those needing weekend support.
Online-textil.com Alternatives
When seeking alternatives to online-textil.com, especially for those prioritizing a broad range of blank textiles, customization options, and ethical considerations, several reputable platforms stand out.
These alternatives offer diverse selections, often with clear pricing structures and varying degrees of focus on sustainability and ethical sourcing, catering to different business needs from small startups to large enterprises.
Direct Competitors and Wholesale Suppliers:
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Wordans: Vacuumclean.com Review
- Key Features: A global wholesale distributor offering a massive inventory of blank apparel from numerous brands like Gildan, Hanes, Fruit of the Loom, and Bella+Canvas. Known for competitive pricing and bulk discounts. They also offer printing and embroidery services.
- Price: Generally very competitive, with tiered pricing based on quantity.
- Pros: Huge selection, often lower prices than direct manufacturers, good for large orders, international shipping capabilities.
- Cons: Can be overwhelming due to the sheer number of products, quality varies by brand, customer service experience can sometimes be inconsistent.
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- Key Features: Specializes in blank apparel for crafters, small businesses, and screen printers. Offers a wide variety of T-shirts, hoodies, and activewear from popular brands. Focuses on providing affordable options and clear pricing.
- Price: Very affordable, with discounts for higher quantities.
- Pros: User-friendly website, excellent customer reviews, fast shipping within the US, no minimum order quantity for blank apparel.
- Cons: Primarily focused on the US market, customization services are not their primary offering.
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- Key Features: Another major online wholesale distributor for blank apparel. Known for extremely fast shipping and a vast selection from top brands. Caters to individuals, small businesses, and large orders.
- Price: Highly competitive, with quick delivery.
- Pros: Speedy delivery often same-day shipping, extensive inventory, user-friendly interface for finding specific products.
- Cons: Focus is solely on blank apparel. does not offer in-house customization services.
Ethical and Sustainable Textile Suppliers:
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- Key Features: Focuses on creating eco-friendly and socially responsible blank apparel. Their shirts are made from a blend of recycled polyester, organic cotton, and modal, emphasizing softness and sustainability.
- Price: Mid to high-range, reflecting their commitment to ethical production.
- Pros: Strong commitment to sustainability and fair labor practices, high-quality fabric, comfortable fit.
- Cons: Smaller product range compared to mainstream wholesale suppliers, higher price point.
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B Corp Certified Apparel Brands e.g., Patagonia for outdoor gear, Kotn for basic apparel:
- Key Features: B Corp certification signifies that a company meets high standards of verified performance, accountability, and transparency on factors from employee benefits and charitable giving to supply chain practices and input materials.
- Price: Varies, but often reflects the higher ethical and environmental standards.
- Pros: Guarantees a strong commitment to social and environmental responsibility, high-quality products, transparent practices.
- Cons: Might not be wholesale-focused for blank apparel, availability of specific styles for customization can be limited, potentially higher costs.
Custom Apparel Platforms with ethical options:
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Custom Ink: Billyraw.com Review
- Key Features: Offers a wide range of customizable apparel and products, with an easy-to-use online design tool. While they serve the general public, they have options for businesses and bulk orders. They also partner with brands that have ethical sourcing practices.
- Price: Varies based on product, quantity, and customization complexity.
- Pros: Excellent design interface, strong customer support, handles both product sourcing and customization, good for complex orders.
- Cons: Can be more expensive than direct wholesale suppliers for blank items, may not offer the absolute cheapest bulk prices.
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- Key Features: Specializes in quick turnaround times for custom apparel, offering screen printing, embroidery, and digital printing. They have a vast catalog of blank garments and an intuitive online design tool.
- Price: Competitive for custom orders, especially for rush delivery.
- Pros: Extremely fast production and shipping, wide product selection, user-friendly design process, good for last-minute orders.
- Cons: May be slightly more expensive for basic bulk orders compared to wholesale-only providers, less focus on the blank garment sale alone.
When choosing, consider your specific needs regarding quantity, desired quality, budget, and commitment to sustainability.
Online-textil.com Pricing
Online-textil.com adopts a clear, business-to-business B2B pricing model, focused on transparency regarding quantity discounts and European value-added tax VAT implications.
Understanding this structure is essential for potential buyers, particularly those looking to place bulk orders.
Standard Pricing Structure
- Base Prices without VAT: All product prices are displayed in Euros € without VAT. For example, a “Terry Towel 450 cotton towel” is listed at 5.60 € + Quantity discounts, and a “Merino Rise men’s t-shirt” at 40.00 € + Quantity discounts. This is a common practice for wholesale suppliers serving businesses, as VAT is typically handled differently for B2B transactions e.g., reverse charge mechanism within the EU.
- Quantity Discounts: The website heavily emphasizes “Quantity discounts” for all products. This suggests a tiered pricing system where the per-unit cost decreases as the order volume increases. While the exact discount structure isn’t fully detailed on the homepage, a dedicated “Quantity discounts” link is provided, indicating that specific pricing tiers are available upon inquiry or within the ordering process. This is a standard and expected feature for any bulk textile supplier.
- Minimum Order for Customization: For value-added services like “Textile printing,” “Textile embroidery,” and “Effect printing,” a minimum order quantity of “from 25 pcs” is clearly stated. This means that if you require customization, your order volume must meet this threshold. The pricing for these services would be additional to the garment cost and likely depend on design complexity, number of colors, and overall quantity.
Shipping Costs and Thresholds
- Free Shipping: The site offers “Free shipping on orders over 200 € + VAT” for deliveries within the Czech Republic. This is a relatively low threshold for free shipping in a B2B context, making it accessible even for smaller businesses.
- Show Shipping Costs Link: A direct link to “Show shipping costs” is provided, which would detail shipping rates for orders below the free shipping threshold or for international destinations. This transparency is crucial for calculating the total cost of an order.
Payment Methods
While specific payment methods aren’t detailed on the homepage, an “Order today until 15:30 and receive goods already on Wednesday 11 June or sooner” implies a system for immediate processing, typically supported by common online payment gateways e.g., bank transfer, credit card, or potentially invoicing for established business accounts. Phuiphuistudio.com Review
Transparency and Comparison
The pricing model is transparent in its basic form, clearly indicating that prices are pre-VAT and that quantity discounts are applicable.
For a full cost assessment, especially for international orders, it’s essential to:
- Check the .eu site: For international customers, exploring online-textil.eu for specific international shipping rates and VAT rules is paramount.
- Utilize Quantity Calculators: Reputable wholesale sites often have online calculators that apply quantity discounts automatically as you add items to your cart, or provide detailed price lists. It’s likely online-textil.com offers this during the checkout process or via direct inquiry.
- Compare with Competitors: When comparing online-textil.com’s pricing, consider the total cost including customization and shipping, and benchmark against alternatives like Wordans or ShirtSpace, especially if volume is a key factor. For instance, Wordans is known for competitive bulk pricing on a wide array of brands, and JiffyShirts offers very aggressive pricing with fast shipping, particularly within the US.
In essence, online-textil.com’s pricing strategy is tailored for bulk purchasers in the European market, offering competitive base prices with significant savings for larger volumes, alongside clear though regionally specific shipping incentives.
Online-textil.com vs. Competitors
When evaluating online-textil.com against its competitors, it’s crucial to consider its specific niche, geographical focus, and service offerings.
While it’s a strong player in the Czech and potentially broader European market, its strengths and weaknesses become apparent when benchmarked against global giants and specialized ethical brands. Gantt.io Review
Niche and Geographic Focus
Online-textil.com positions itself as a major e-shop for promotional textiles on the Czech market, with capabilities to deliver across the European Union. This regional strength is a key differentiator. Many competitors, like Wordans or JiffyShirts, have a more global or US-centric focus.
- Online-textil.com’s Edge: Deep market penetration and likely optimized logistics within Central Europe. Potentially faster and more cost-effective shipping for EU-based clients compared to international competitors. The clear language options CZ, SK, EU reinforce this local expertise.
- Competitors’ Edge: Global reach, enabling them to serve a broader customer base and potentially offer more diverse brands sourced from various regions.
Product Range and Quality
Online-textil.com offers a solid range of basic apparel T-shirts, polos, sweatshirts, jackets suitable for branding.
The emphasis is on “Cotton and functional” materials, suggesting standard industry quality.
- Online-textil.com’s Edge: Appears to stock reliable, standard promotional textiles, with claims of “Top quality Premium product” for certain items like Merino wool t-shirts, suggesting a tiered quality offering.
- Competitors’ Edge:
- Wordans/JiffyShirts: Offer an even wider array of brands Gildan, Hanes, Bella+Canvas, etc., providing customers with more choice in terms of fabric feel, fit, and specific brand reputation.
- Bella+Canvas: Specializes in fashion-forward, softer, premium blanks, appealing to brands looking for a higher-end feel for their custom apparel.
- Stanley/Stella or Allmade: Focus heavily on sustainable and ethical production, using organic cotton, recycled materials, and fair labor practices, which might be a critical factor for ethically conscious businesses. Online-textil.com doesn’t explicitly detail its ethical sourcing to the same extent on the homepage.
Customization Services
Online-textil.com provides in-house “Professional print” and “Machine embroidery” services from 25 pieces. This “one-stop shop” model is convenient.
- Online-textil.com’s Edge: Seamless integration of product sourcing and customization, potentially simplifying the process for businesses. “High production capacity” suggests they can handle significant volumes.
- Custom Ink/RushOrderTees: These are specialized custom apparel platforms known for their intuitive online design tools, extensive art services, and often faster turnaround times for custom orders. While they also source blank apparel, their core strength is the design and decoration process.
- Wordans: Also offers customization, making it a direct functional competitor in this regard, with a broader brand selection.
- JiffyShirts/ShirtSpace: Primarily sell blank apparel and do not offer in-house decoration, requiring customers to find a separate decorator. This can be a pro for businesses with existing decorators or those who want to handle it themselves.
Pricing and Value Proposition
Online-textil.com clearly states prices without VAT, emphasizes quantity discounts, and offers free shipping over €200 + VAT in the Czech Republic. Sonalle.com Review
- Online-textil.com’s Edge: Transparent pricing for their core market, good free shipping threshold for their region. Their “25 years of experience” could translate to optimized cost structures and reliable service.
- Global Wholesalers Wordans, JiffyShirts: Often leverage massive purchasing power to offer rock-bottom prices on basic garments, especially for very high volumes. Their free shipping thresholds might vary.
- Premium/Ethical Brands Stanley/Stella, Allmade: Command higher prices due to their investment in sustainable materials, ethical labor, and certifications. The value proposition here is in brand alignment and responsible sourcing, rather than just cost.
In conclusion, online-textil.com is a strong contender for businesses operating within its primary service area Czech Republic, EU seeking a reliable, experienced supplier of blank and customized promotional textiles.
Its convenience as a one-stop shop for product and decoration is a major draw.
However, for those needing global reach, highly specialized ethical sourcing transparency, or the absolute widest array of blank brands, other dedicated global wholesale distributors or ethical brands might offer more specialized solutions.
How to Cancel online-textil.com Subscription or Order
Given that online-textil.com primarily operates as an e-commerce platform for bulk textile sales and customization rather than a subscription service, the term “subscription” might not directly apply in the usual sense e.g., monthly recurring charges. Instead, the process would revolve around canceling an order, returning goods, or managing account access.
Cancelling an Order
If you’ve placed an order with online-textil.com and wish to cancel it, the ability to do so largely depends on the order’s status, particularly if it involves customization. Tordoffs.com Review
- Early Cancellation Pre-Processing: The best chance for a full and easy cancellation is typically before the order has entered the processing phase, especially before any customization printing or embroidery has begun.
- Action: Immediately contact their customer support via phone +420 602 651 313 or the owner’s line +420 602 591 974 or email during their stated business hours Mo–Fr 9:00 AM – 5:00 PM.
- What to provide: Have your order number, account details, and reason for cancellation ready. Be clear and concise.
- Cancellation Post-Processing/Customization: If your order has already been processed or, critically, if custom printing or embroidery work has started or been completed, cancellation becomes significantly more challenging, if not impossible, for customized items.
- Reason: Customized goods are difficult or impossible for the seller to resell. Most businesses have strict no-cancellation/no-return policies for custom orders once production begins.
- Action: Still contact them immediately. They might be able to halt shipping if it hasn’t left the warehouse, but you may still be liable for the cost of goods or any work already performed.
- General Terms & Conditions: Always refer to the website’s full terms and conditions or “Delivery and Payment” section for their official cancellation policy. This document will outline the specific rules, deadlines, and potential fees associated with order cancellations.
Returning Goods Post-Delivery
Online-textil.com mentions “Seamless shopping Convenient return and exchange within 30 days.” This applies to goods after delivery.
- Return Policy:
- Timeline: You have 30 days for returns or exchanges.
- Condition: Goods must likely be in their original condition, unworn, unwashed, and with all tags attached.
- Customized Items: It is highly improbable that customized items would be eligible for return unless there was a defect in the product or an error in the customization work on their part. The 30-day return policy likely applies only to blank, non-customized goods.
- Process for Return:
- Contact Customer Support: Initiate the return process by contacting their customer service via phone or email to obtain instructions, a return authorization if required, and the correct return address.
- Package the Items: Securely package the items, including all original packaging and documentation.
- Ship: Send the items back according to their instructions. You may be responsible for return shipping costs unless the return is due to their error.
- Refund/Exchange: Once the returned items are received and inspected, they will process a refund or exchange according to their policy.
Managing Account Access
If you simply wish to no longer have an account with online-textil.com, you would typically look for options like “Delete Account” or “Close Account” within your user profile settings.
If such an option is not available, you would need to contact their customer support directly to request account deletion.
They might require verification of your identity for security reasons.
In summary, for order cancellation, act quickly and communicate directly with their support team, especially for customized orders. Vanguardcp.com Review
For returns, be mindful of the 30-day window and the distinction between blank and customized goods.
Always consult their official policies for the most accurate and up-to-date information.
How to Cancel online-textil.com Free Trial
Based on the information available on the online-textil.com homepage, there is no mention of a “free trial” in the conventional sense e.g., a trial period for a service or software. The website operates as a direct e-commerce platform for selling textile products and customization services. Customers purchase goods, rather than subscribe to a service with a trial period.
Therefore, the concept of “canceling an online-textil.com free trial” is not applicable to their business model as described on their homepage.
If there were a misunderstanding or if a third-party service related to online-textil.com offered a free trial, the steps to cancel would depend entirely on that specific service provider. Primedissertations.com Review
To clarify:
- Online-textil.com: Sells physical textile products and customization services. There’s no indication of a subscription service or a trial period for their core offering.
- Typical “Free Trial” Scenarios: These usually apply to software, digital services, or subscription boxes that automatically convert to a paid subscription unless canceled. This does not appear to be the case for online-textil.com.
What you might be looking for instead:
- Order Cancellation: If you’ve placed an order and want to cancel it, please refer to the “How to Cancel online-textil.com Subscription or Order” section above. This covers the process for stopping a purchase before it ships or handling returns after delivery.
- Account Deletion: If you wish to simply remove your user account from their system, you would need to contact their customer support directly.
It’s always a good practice to thoroughly read the terms and conditions of any website or service before making a purchase or signing up, to understand their specific policies regarding trials, cancellations, and returns.
In this instance, the website’s public information does not suggest a free trial option exists.
FAQ
What is online-textil.com?
Online-textil.com is an e-commerce platform specializing in the wholesale and retail of promotional textile products, such as T-shirts, polo shirts, sweatshirts, and jackets, primarily targeting businesses within the Czech Republic and the European Union. Dogechain.biz Review
They also offer in-house customization services like printing and embroidery.
Is online-textil.com a legitimate company?
Yes, based on the information provided, online-textil.com appears to be a legitimate company.
They claim “25 years on the market” with “tens of thousands of orders a year” and provide transparent contact information, including phone numbers and an owner’s contact.
What kind of products does online-textil.com sell?
Online-textil.com sells a variety of blank textile products suitable for promotional purposes, including T-shirts short and long sleeve, cotton, functional, polo shirts pique, smooth, sweatshirts hooded, non-hooded, cotton, fleece, with/without zipper, and jackets softshell, fleece, padded. They offer options for ladies, men, and kids.
Does online-textil.com offer customization services?
Yes, online-textil.com provides professional textile printing, machine embroidery, and effect printing services.
These customization options are available for orders starting from a minimum quantity of 25 pieces.
What are the minimum order quantities for customization?
For textile printing, embroidery, and effect printing services, the minimum order quantity is “from 25 pcs.”
Does online-textil.com offer free shipping?
Yes, online-textil.com offers free shipping on orders over 200 € + VAT within the Czech Republic.
Shipping costs for orders below this threshold or for international destinations can be viewed via their “Show shipping costs” link.
What currency does online-textil.com use?
All prices on online-textil.com are displayed in Euros € without VAT.
VAT will be added at checkout according to local regulations for individual customers or handled under B2B mechanisms for businesses.
Are there quantity discounts available?
Yes, online-textil.com explicitly states that they offer “Quantity discounts” on their products, indicating a tiered pricing structure where the per-unit cost decreases with larger order volumes.
How can I contact online-textil.com customer service?
You can contact online-textil.com customer service via phone at +420 602 651 313 Mo–Fr 9:00 AM – 5:00 PM or email at The owner, Lukáš Kubale, can also be reached at +420 602 591 974 MON-FRI 10:00 – 17:00.
Does online-textil.com ship internationally?
Online-textil.com primarily operates within the Czech Republic and European Union.
If you are located outside Czech Republic and Slovakia, the website prompts you to visit their international website, online-textil.eu, which implies broader international shipping capabilities.
What is the return policy for online-textil.com?
Online-textil.com offers a “Convenient return and exchange within 30 days.” However, this policy likely applies to blank, non-customized goods.
Customized items are generally non-returnable unless there is a defect or an error on their part.
How quickly does online-textil.com ship orders?
Online-textil.com states they are “among the fastest on the market” and provides dynamic estimated delivery dates, such as “receive goods already on Wednesday 11 June or sooner,” suggesting a focus on rapid order fulfillment.
Can I cancel an order placed on online-textil.com?
Yes, you may be able to cancel an order, especially if it hasn’t entered the processing or customization phase.
It is crucial to contact their customer support immediately via phone or email for the best chance of cancellation.
Customized orders are difficult to cancel once production has begun.
Does online-textil.com offer a free trial?
No, online-textil.com operates as an e-commerce platform for selling textile products and customization services.
There is no indication of a “free trial” for any service offered on their website.
What payment methods does online-textil.com accept?
While specific payment methods are not detailed on the homepage, a business operating in the EU would typically accept common online payment methods like bank transfers, credit/debit cards, and potentially invoicing for established business accounts.
Are the prices on online-textil.com inclusive of VAT?
No, the prices displayed on online-textil.com are explicitly stated as “Price without VAT.” VAT will be added at the point of sale or handled according to specific EU B2B tax regulations.
Can I buy single pieces from online-textil.com?
Yes, online-textil.com states “Sales from 1 piece” for their products, indicating that individuals and companies can place orders for single items, though quantity discounts would not apply.
What industries does online-textil.com serve?
Online-textil.com provides orders to “companies of all sizes” and mentions “Advertising textile” and “Gastronomy clothes,” indicating service to a broad range of industries for promotional wear, uniforms, and workwear.
Does online-textil.com have customer reviews?
Yes, the homepage displays “Latest users reviews” with dates and customer names or “Anonym”, providing social proof and recent customer feedback on their products.
Is online-textil.com suitable for small businesses?
Yes, with options for sales “from 1 piece,” free shipping from 200 € + VAT in CZ, and customization available from 25 pieces, online-textil.com appears to cater to businesses of all sizes, including small businesses looking for customized promotional textiles.
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