Based on checking the website, Ontop.com ONTOP Systems, Inc. primarily operates as a Software Development, IT Consulting, and Financial Services Platform Provider. They specialize in creating and implementing technology solutions, particularly their proprietary PAYLEX software, to help businesses streamline payment processing activities, automate business processes, and manage IT infrastructure. This review will delve into the various facets of Ontop.com’s offerings, examining their stated services, their approach to business solutions, and what potential clients might expect from engaging with their platform and expertise. We’ll explore their focus on efficiency, cost optimization, and tailored IT support for growing businesses.

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Table of Contents

Driving Business Efficiency with ONTOP Systems

ONTOP Systems positions itself as a partner for businesses aiming to optimize their operations through technology. Their core philosophy revolves around applying unique, often in-house developed, solutions to address specific business needs. This isn’t just about throwing software at a problem. it’s about deeply understanding the client’s workflow and identifying where automation can deliver tangible savings and improved efficiency. They emphasize Business Process Automation BPA as a key driver for helping client organizations save both time and money. This strategic focus indicates a deeper engagement than merely providing off-the-shelf software, suggesting a consultative approach.

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The Power of Business Process Automation

At the heart of ONTOP’s value proposition is their commitment to Business Process Automation.

They recognize that manual, repetitive tasks are often significant drains on a company’s resources.

By automating these processes, businesses can reallocate human capital to more strategic initiatives, reduce errors, and accelerate workflows.

Time Savings: Automation reduces the time spent on routine tasks, allowing employees to focus on core competencies.
Cost Reduction: Fewer manual interventions mean fewer errors, less rework, and potentially lower labor costs.
Improved Accuracy: Automated processes follow predefined rules, minimizing human error and ensuring data integrity.
Enhanced Scalability: Automated systems can handle increased volumes without a proportional increase in human effort, making businesses more scalable.
Better Data Insights: Automated processes often generate cleaner, more consistent data, leading to better insights for decision-making.

Custom Solutions for Unique Business Needs

ONTOP Systems explicitly states, “No two businesses are the same.” This underpins their approach to IT solutions, emphasizing customization over generic offerings. They believe that technology supporting business operations should reflect the specific needs of each company. This is a critical differentiator in a market saturated with standardized software. For businesses with complex or niche requirements, a custom solution can often outperform a one-size-fits-all product. Group-work.com Reviews

Tailored Software Development: Building applications from the ground up to address specific operational gaps.
Integrated Systems: Connecting disparate systems to create a seamless operational flow.
Scalable Architecture: Designing systems that can grow and evolve with the business.
Consultative Approach: Working closely with clients to understand their unique challenges and design appropriate technological interventions.

Understanding PAYLEX: ONTOP’s Flagship Platform

PAYLEX is identified as ONTOP Systems’ proprietary software, central to their financial services platform. While the website doesn’t offer a into every feature, it’s clear PAYLEX is designed to facilitate and streamline payment processing activities for merchants, with a strong emphasis on automation. The mention of ACH/eCheck integration through partners like Elavon and TSys/Global highlights its focus on diverse payment methods and seamless connectivity with major payment processors.

Streamlining Payment Processing with PAYLEX

The primary objective of PAYLEX appears to be simplifying the oftencomplex world of merchant payment processing.

By integrating various payment methods and automating transaction workflows, PAYLEX aims to reduce the administrative burden on businesses and improve the efficiency of their financial operations.

ACH / eCheck Integration: This allows merchants to process direct bank transfers, which can often be more cost-effective than credit card transactions for larger sums. ONTOP highlights partnerships with Elavon and TSys/Global for this functionality, indicating robust and established connections.
Credit Card Processing: While not explicitly detailed, PAYLEX’s role as a financial services platform provider strongly implies comprehensive credit card processing capabilities.
Automation of Workflows: The overarching goal is to automate payment-related tasks, from order entry integration to transaction reconciliation.

Transaction Fee Transparency TFT Initiative

One particularly intriguing aspect of PAYLEX, and ONTOP’s philosophy, is their pioneering effort in “Transaction Fee Transparency” TFT. They aim to provide “near-real-time” merchant processing pricing data on credit card sales. This is a significant move in the payment processing industry, which can often be opaque regarding fees. ONTOP’s belief is that merchants can only truly optimize their costs when they fully understand them.

Empowering Merchants: TFT provides merchants with the data needed to make informed decisions about their payment processing strategies.
Cost Optimization: By seeing fees in near real-time, businesses can identify patterns, negotiate better rates, or adjust their payment acceptance strategies.
Partnership with TSys: The mention of partnering with TSys on this initiative suggests a collaborative effort with a major player in the payment processing space, lending credibility to this ambitious goal.
Future-Forward Approach: This initiative positions ONTOP as an innovator striving for greater clarity and fairness in the industry.

IT Consulting and Support Services

Beyond software development and payment platforms, ONTOP Systems also offers comprehensive IT consulting services. This is crucial for businesses that may lack in-house IT expertise or need external guidance for strategic technology decisions. They address common pain points like platform migration, IT budget planning, and custom software development. This breadth of service positions them as a holistic technology partner. Bytes.com Reviews

Strategic IT Planning and Budgeting

Many businesses struggle with effectively planning their IT investments and managing their technology budgets.

ONTOP’s consulting services aim to provide expert guidance in these areas, helping clients make informed decisions that align with their business goals.

Technology Roadmapping: Developing a clear strategy for technology adoption and evolution within the organization.
Cost-Benefit Analysis: Evaluating potential IT investments to ensure a positive return on investment.
Vendor Selection: Assisting with the selection of appropriate hardware, software, and service providers.
Risk Assessment: Identifying and mitigating potential IT-related risks, such as data breaches or system failures.

Platform Migration and Implementation

Migrating to new software platforms or upgrading existing infrastructure can be a daunting task for any business.

ONTOP provides expertise in managing these transitions, ensuring minimal disruption and successful implementation.

Pre-Migration Assessment: Analyzing existing systems and data to plan a smooth transition.
Data Migration: Securely transferring data from old systems to new ones.
System Configuration: Setting up and configuring new platforms to meet specific business requirements.
Post-Migration Support: Providing ongoing assistance to ensure the new system operates effectively.

Remote Support and Hardware Integration

ONTOP also offers practical support for their clients’ IT infrastructure. The mention of PAYLEX Remote Support via Splashtop SOS indicates their commitment to providing timely technical assistance. Furthermore, their offerings include Magnetic Stripe and EMV Readers, suggesting they can provide the necessary hardware for payment processing alongside their software solutions. Cauldron.com Reviews

Splashtop SOS: This tool allows ONTOP technicians to remotely access and troubleshoot client systems, providing quick resolution to IT issues.
Hardware Provisioning: Supplying essential payment processing hardware, ensuring compatibility and seamless integration with their PAYLEX platform.
Troubleshooting and Maintenance: Offering ongoing support for both software and hardware to maintain operational continuity.

Client Base and Geographic Reach

ONTOP Systems proudly showcases its extensive client base, stating they’ve worked with customers “all over the US and Canada.” They even provide a “Clients-Served Map” though not directly viewable in the provided text, its mention indicates a transparent approach. They highlight specific sectors like satellite dish, flooring, and furniture retailers, suggesting expertise in these areas. This geographic reach and sector-specific experience can instill confidence in potential clients.

Diverse Industry Experience

While specific examples like satellite dish, flooring, and furniture retailers are given, it’s clear ONTOP aims to serve a broad spectrum of businesses.

Their ability to tailor solutions suggests they are not limited to a few verticals.

Retail: Experience with various retail segments, understanding their unique payment and operational challenges.
Service Industries: Likely serve service-based businesses given their focus on streamlining processes and IT support.
Small to Mid-Sized Businesses SMBs: Their emphasis on “Growing Businesses” suggests a strong focus on SMBs, which often benefit most from outsourced IT and specialized payment solutions.

Commitment to Client Satisfaction

Responsive Support: Implied by their remote support offerings and general client-first philosophy.
Problem-Solving Focus: A commitment to addressing client challenges effectively and efficiently.

Security and Compliance Considerations

While the provided text doesn’t explicitly detail ONTOP’s security protocols, the nature of their services—handling financial transactions and sensitive business data—implies a strong need for robust security and compliance measures.

Their integration with major payment processors like Elavon and TSys/Global suggests adherence to industry standards, as these partners have strict compliance requirements e.g., PCI DSS for credit card processing. Twylu.com Reviews

Adherence to Payment Industry Standards

For any company dealing with credit card processing, PCI DSS Payment Card Industry Data Security Standard compliance is non-negotiable. While not explicitly mentioned, ONTOP’s role as a payment platform provider means they must either be compliant themselves or ensure their partners are, and that their systems facilitate client compliance.

Data Encryption: Protecting sensitive cardholder data at rest and in transit.
Secure Network Architecture: Implementing firewalls and other network security measures.
Regular Security Audits: Conducting periodic vulnerability scans and penetration testing.
Access Control: Limiting access to sensitive data to authorized personnel only.

Protecting Sensitive Business Data

Beyond payment data, ONTOP also handles general IT consulting and software development, which likely involves access to proprietary business information. Therefore, data privacy and integrity are crucial.

Confidentiality Agreements: Likely in place with clients to protect their intellectual property and business data.
Data Backup and Recovery: Ensuring business continuity in case of data loss.
Disaster Recovery Planning: Having strategies in place to recover systems and data after a major disruption.
Compliance with Data Protection Regulations: Depending on client locations and data types, adherence to regulations like GDPR or CCPA might be necessary.

The ONTOP Advantage: Why Choose Them?

ONTOP Systems presents a compelling case for businesses seeking to enhance their technological capabilities and streamline operations. Their distinct advantages lie in their customization focus, commitment to transparency, and comprehensive support. They offer a blend of software development, IT consulting, and financial services platform provision, acting as a one-stop shop for many technology needs.

Customization and Tailored Solutions

In a world of off-the-shelf software, ONTOP’s emphasis on “unique technology solutions” is a significant differentiator.

This approach is particularly beneficial for businesses with: Logica.com Reviews

Complex Workflows: Where generic solutions don’t quite fit.
Niche Industry Requirements: Industries with specific compliance or operational demands.
Growth Aspirations: Solutions designed to scale with the business rather than being outgrown.
Integration Challenges: Needing systems that communicate seamlessly with existing infrastructure.

Transparency in Payment Processing

The pioneering “Transaction Fee Transparency” TFT initiative is a strong indicator of ONTOP’s commitment to empowering their clients. This transparency can lead to:

Reduced Costs: Merchants can identify and optimize their payment processing expenses.
Improved Budgeting: Clearer understanding of financial outlays related to transactions.
Enhanced Trust: Building stronger relationships with clients based on open communication about fees.
Competitive Edge: For ONTOP, offering this level of transparency can attract merchants frustrated by opaque pricing models elsewhere.

Comprehensive Support and Expertise

ONTOP’s offering extends beyond just software to include robust IT consulting and support.

This comprehensive approach means businesses can rely on them for various technology needs, from strategic planning to day-to-day troubleshooting.

Single Point of Contact: Reducing the complexity of managing multiple vendors for different IT needs.
Proactive Guidance: Helping businesses anticipate and address technology challenges before they become critical.
Expert Problem Solving: Access to experienced IT professionals for complex issues.
Long-Term Partnership: Building enduring relationships that evolve with the client’s business.

Considering ONTOP for Your Business

When evaluating ONTOP Systems, businesses should consider their specific needs in relation to the services offered. If your company is looking for a partner that can provide custom software solutions, streamline payment processing with a focus on transparency, and offer strategic IT consulting, ONTOP appears to be a strong contender. Their focus on Business Process Automation BPA and commitment to client satisfaction align well with the needs of growing businesses seeking to leverage technology for competitive advantage.

Ideal Client Profile

ONTOP seems particularly well-suited for: Market-bar.com Reviews

Growing SMBs: Businesses looking to scale and optimize their operations through automation.
Merchants with High Transaction Volumes: Those who would benefit significantly from payment processing efficiency and fee transparency.
Companies Lacking In-House IT Expertise: Businesses that need external support for IT strategy, implementation, and maintenance.
Businesses with Unique Operational Needs: Companies that require custom software solutions rather than generic off-the-shelf products.
Organizations Seeking Process Improvement: Businesses specifically aiming to automate manual tasks and improve overall efficiency.

What to Expect During Engagement

While the website outlines services, potential clients should anticipate a thorough discovery phase, typical of custom solution providers.

Initial Consultation: To understand business challenges and objectives.
Needs Assessment: Detailed analysis of existing systems and processes.
Proposal Development: Outlining recommended solutions, timelines, and costs.
Implementation Phase: Software development, system integration, and deployment.
Ongoing Support and Optimization: Continuous improvement and technical assistance.

ONTOP Systems presents itself as a pragmatic and effective technology partner.

Their emphasis on tailored solutions, payment transparency through PAYLEX, and comprehensive IT consulting services positions them as a valuable resource for businesses aiming to optimize their operations and leverage technology for sustained growth.

Their dedication to 100% client satisfaction and their pioneering spirit in areas like Transaction Fee Transparency suggest a forward-thinking and client-centric approach.

Frequently Asked Questions

What is Ontop.com ONTOP Systems, Inc.?

ONTOP Systems, Inc., operating at Ontop.com, is a full-service Software Development, IT Consulting, and Financial Services Platform Provider based in Portland, Oregon, USA. Akkio.com Reviews

They specialize in creating unique technology solutions, including their PAYLEX software, to help businesses streamline operations and manage IT.

What services does Ontop.com offer?

Ontop.com offers a range of services including custom software development, IT consulting for planning, budgeting, and platform migration, and financial services platform provision through their PAYLEX software, focusing on payment processing and business process automation.

What is PAYLEX software?

PAYLEX is ONTOP Systems’ proprietary software platform designed to facilitate and streamline payment processing activities for merchants.

It integrates various payment methods, including ACH/eCheck, and aims to automate financial workflows.

Does PAYLEX support ACH/eCheck processing?

Yes, PAYLEX supports ACH/eCheck offerings through ONTOP’s partners, specifically mentioning Elavon and TSys/Global, with integration for order entry. Qinaps.com Reviews

What is Transaction Fee Transparency TFT as offered by ONTOP?

Transaction Fee Transparency TFT is an initiative by ONTOP Systems, through their Paylex Processing Platform, to provide “near-real-time” merchant processing pricing data on credit card sales.

The goal is to help merchants fully understand and optimize their transaction costs.

What kind of IT consulting does ONTOP provide?

ONTOP provides IT consulting for strategic planning, IT budget management, platform migration, and custom software development, acting as a resource for businesses that lack in-house IT expertise.

Does ONTOP offer remote IT support?

Yes, ONTOP provides remote support for PAYLEX and potentially other IT needs via Splashtop SOS, allowing them to troubleshoot client systems remotely.

What types of businesses does ONTOP typically serve?

ONTOP serves “growing businesses” of all sizes across the US and Canada. Claimer.com Reviews

They mention specific experience with satellite dish, flooring, and furniture retailers, indicating a diverse client base and ability to work with various industries.

Is ONTOP focused on Business Process Automation BPA?

Yes, ONTOP explicitly states they apply unique technology solutions to target opportunities where Business Process Automation BPA will save client organizations time and money.

Does ONTOP provide payment processing hardware?

Yes, ONTOP mentions offering Magnetic Stripe and EMV Readers, indicating they can provide the necessary hardware for payment processing alongside their software solutions.

How does ONTOP approach client solutions?

ONTOP emphasizes that “No two businesses are the same” and offers “unique IT solutions” tailored to the specific needs of each company, rather than generic, off-the-shelf products.

What is ONTOP’s commitment to client satisfaction?

ONTOP states, “Our goals are only achieved when your satisfaction is 100%,” indicating a strong client-centric approach and dedication to ensuring positive outcomes. Contracthero.com Reviews

Does ONTOP help with credit card interchange pricing information?

Yes, ONTOP provides “Official links” to Visa and Mastercard websites for Interchange Pricing documents, indicating they assist merchants in understanding these costs.

Has the signature requirement for credit card transactions changed?

Based on information provided by ONTOP, as of April 2018, the four major credit card companies eliminated the signature requirement on credit card transactions.

Where is ONTOP Systems, Inc. located?

ONTOP Systems, Inc. is based in Portland, Oregon, USA.

How does ONTOP ensure data security?

While not explicitly detailed, given their services involve financial transactions and sensitive business data, ONTOP would need to adhere to industry standards like PCI DSS for payment processing and employ measures such as data encryption, secure network architecture, and access controls.

Can ONTOP help businesses migrating to new platforms?

Yes, ONTOP explicitly states they can help with migrating to new platforms, indicating expertise in managing such transitions. Ioon.com Reviews

Is ONTOP a software development company?

Yes, ONTOP Systems is a full-service Software Development provider, creating both in-house solutions like PAYLEX and custom software for clients.

How does ONTOP help businesses save money?

ONTOP helps businesses save money primarily through Business Process Automation BPA, which reduces manual effort and errors, and through their Transaction Fee Transparency TFT initiative, which helps merchants optimize payment processing costs.

What is the primary benefit of using ONTOP’s services for a business?

The primary benefit of using ONTOP’s services is gaining access to tailored technology solutions, streamlined payment processing, and expert IT consulting that can lead to increased efficiency, cost savings, and improved business operations.

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