Panelcompany.co.uk Reviews

Based on checking the website, Panelcompany.co.uk appears to be a legitimate online retailer specializing in wall and shower panels, along with related accessories like trims, adhesives, and flooring.

The site clearly presents a wide range of products, detailed categories, and offers customer-centric features such as a price match promise, free delivery over a certain amount, and free samples.

Their focus is on providing interior and exterior paneling solutions for various rooms and styles, indicating a clear business model centered on home improvement and renovation.

However, as a Muslim professional, it’s important to approach all commercial ventures with a critical eye, ensuring they align with our values and principles.

While Panelcompany.co.uk offers products that are inherently permissible – wall panels for home decoration and utility – it’s crucial to ensure that the overall engagement with such platforms doesn’t lead to wasteful spending or an excessive focus on materialistic pursuits.

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Our homes are meant to be places of tranquility and worship, not arenas for endless competition in decor.

Therefore, while reviewing Panelcompany.co.uk, we’ll focus on its practical aspects, customer service, and value, always encouraging moderation and mindful consumption, and steering clear of the pitfalls of consumerism that can distract from our true purpose.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Panelcompany.co.uk Review & First Look

Based on looking at the website, Panelcompany.co.uk presents itself as a well-established and comprehensive online store for wall and shower panels.

The initial impression is one of professionalism and extensive product offerings, designed to cater to a broad range of interior design needs.

They prominently display customer satisfaction metrics, which is a good sign.

Website Navigation and User Experience

The site boasts a clean and intuitive navigation structure.

Categories are clearly laid out, making it easy for users to find specific types of panels or browse by room, color, or style. Gmc.com Reviews

• Main Navigation: The main menu is logically organized, with clear distinctions between “WALL PANELS,” “SLAT PANELS,” “SHOWER PANELS,” and other related product groups like “CEILING PANELS” and “FLOORING.”
• Sub-Categories: Each main category expands into detailed sub-categories, allowing for granular filtering. For example, under “WALL PANELS,” you can shop by “RANGE,” “COLOUR,” “STYLE,” “ROOM,” “WIDTH,” and “DEPTH.” This level of detail helps users pinpoint exactly what they need.
• Search Functionality: A visible search bar is available, which is crucial for users who know precisely what they’re looking for.
• Mobile Responsiveness: While not explicitly stated on the homepage, a modern e-commerce site like this should be responsive across devices for optimal user experience.

Product Range and Diversity

Panelcompany.co.uk clearly prides itself on an “Extensive Range,” as highlighted on their homepage.

They offer a diverse selection of panel types, materials, and designs.

• Wall Panels: This is their core offering, including:
  • Feature Wall Panels: Slat Wall, Stone, Wood Effect, Brick Effect, Upholstered, MDF.
  • Shop by Range: Decor, Vox, Duma, Luxury, Multipanel Aqua Click, Kitchen Splashbacks.
  • Shop by Colour: White, Light Grey, Dark Grey, Beige, Blue.
  • Shop by Style: Contemporary, Sparkles, Brick Effect, Marble Effect, Stone Effect, Mineral Effect, Tile Effect, Mosaic Effect, Wood Effect, Slat Wall.
  • Shop by Room: Bathroom, Kitchen, Bedroom, Office, Hallway.
  • Shop by Dimensions: Various widths and depths e.g., 5mm, 8mm, 10mm.
• Slat Panels: Acoustic, Water Resistant, Exterior Slat Panels, plus trims and accessories.
• Shower Panels: Sparkle, Textured, Marble Effect, Wood Effect.
• Premium Solid Panels: Perform Panel Plywood, Multipanel MDF.
• Other Products: Ceiling Panels, Kitchen Splashbacks, External Panels, Flooring, Trims & Adhesives PVC, Aluminium, Multipanel, Flooring Trims, and Accessories Window Sill, Skirting Board, Adhesive & Sealant.

The sheer volume of options suggests that most customers will likely find a product to suit their specific aesthetic and functional requirements.

This extensive catalog is a significant strength, offering a “one-stop shop” for paneling needs.

Initial Impressions of Value Proposition

The website immediately highlights several value propositions designed to attract customers: Mgid.com Reviews

• “Price Match Promise: We Will Beat Any Quote”: This is a strong competitive claim, suggesting confidence in their pricing. It aims to assure customers they are getting the best deal.
• “Free Delivery On all orders over £49“*: This is a common e-commerce incentive that significantly reduces the overall cost for most substantial orders. For smaller items, shipping costs would apply.
• “Free Samples Available on all Panels“*: This is incredibly valuable for customers, as it allows them to assess texture, color, and quality before committing to a large purchase. This minimizes risk and enhances customer confidence.
• Customer Reviews: A prominent display of “4.6 based on 3,570 reviews” provides immediate social proof, indicating a generally positive customer experience. This is a crucial trust signal for potential buyers.

Overall, the website looks robust and user-friendly, offering a wide array of products with clear incentives.

The focus on practical home improvement products aligns with beneficial and permissible household expenditures.

Panelcompany.co.uk Pros & Cons

When evaluating any online retailer, especially for home improvement products, it’s essential to weigh the advantages against potential drawbacks.

Panelcompany.co.uk exhibits several clear strengths based on their website presentation, alongside a few areas that could be perceived as limitations.

Pros: A Focus on Quality and Customer Experience

Panelcompany.co.uk clearly invests in showcasing its commitment to quality and customer satisfaction, which are crucial for building trust, especially in the home improvement sector. Roundwoodvets.co.uk Reviews

• Extensive Product Range: As highlighted, their selection is vast. With categories spanning wall, shower, slat, ceiling, and even external panels, alongside all necessary trims and adhesives, customers are likely to find everything they need in one place. This breadth of choice, including various materials MDF, Plywood, PVC, styles marble, wood effect, brick effect, contemporary, and room applications bathroom, kitchen, bedroom, is a significant advantage. This allows for diverse design possibilities, catering to specific aesthetic preferences and functional requirements.
  • Variety Statistics: The website explicitly mentions sourcing “from trusted manufacturers worldwide” and stocking “the largest collection of wall panels in the UK.” While specific numbers aren’t given, the sheer number of listed sub-categories e.g., 10+ styles, 5+ rooms, multiple widths/depths underscores this claim.
• Price Match Promise: This is a bold commitment. “We Will Beat Any Quote” provides a strong incentive for customers to choose them, knowing they’re getting competitive pricing. This often means they actively monitor competitor pricing, ensuring they remain at the forefront of the market.
  • Competitive Edge: This promise reduces price anxiety for consumers, allowing them to focus on product suitability rather than exhaustive price comparisons across multiple sites.
• Free Delivery Orders over £49: For bulkier items like wall panels, delivery costs can be substantial. Offering free delivery on orders over £49 is a practical benefit that likely covers most customer purchases, making the overall cost more attractive.
  • Industry Standard: While many online retailers offer free delivery, for large and heavy items, this threshold is often higher. A £49 threshold makes it very accessible for a wide range of orders.
• Free Samples Available: This is arguably one of the most valuable features for home renovators. Seeing and feeling the product in person, matching it with existing decor, and checking its quality before a significant purchase eliminates guesswork and potential regret.
  • Risk Reduction: This feature significantly reduces the perceived risk for the customer and demonstrates the company’s confidence in its product quality.
• Positive Customer Reviews: Displaying a “4.6 based on 3,570 reviews” is strong social proof. This high rating from a large number of customers suggests consistent satisfaction with their products and services.
  • Trust Building: In the online retail space, customer reviews are paramount. A high volume of positive reviews builds immediate trust and credibility for new visitors.
• 20 Years of Experience: “Since pioneering the wall panel industry in 2004, we’ve built over 20 years of expertise.” This longevity in the market indicates stability, reliability, and deep industry knowledge.
  • Market Leadership: Pioneering an industry segment suggests they have been instrumental in shaping the market and understanding customer needs over two decades.
• Dedicated UK Wide Delivery Team: The website states, “We care about your panels arriving in pristine condition, so we handle deliveries ourselves.” This direct control over logistics, rather than relying solely on third-party couriers, suggests a commitment to careful handling and timely delivery, minimizing damage and ensuring a smoother customer experience.
  • Quality Control: This approach allows for greater quality control during transit, which is vital for fragile or large paneling products.
• Informative Blog Section: The presence of a blog with articles like “How to Create an English Countryside Aesthetic” or “Gaming Room Design Ideas” shows an effort to provide value beyond just selling products. This helps customers with inspiration and practical advice.
  • Customer Engagement: A blog can educate customers, inspire projects, and establish the company as an authority in the field, fostering loyalty.

Cons: Potential Areas for Consideration

While Panelcompany.co.uk offers many compelling features, a few aspects could be refined or might require customers to seek further clarification.

• Specifics of the Price Match Promise: While attractive, the terms and conditions of the “Price Match Promise” are not immediately visible on the homepage. Customers would need to delve deeper to understand limitations, eligible competitors, or the process for claiming a price match.
  • Transparency: Greater transparency on the homepage regarding the process or a direct link to the full T&Cs would be beneficial.
• Returns Policy Clarity: The returns policy is not prominently featured on the homepage. For large items like panels, understanding the return process, restocking fees if any, and timeline is crucial for customer confidence.
  • Buyer Protection: Clear and easily accessible information on returns, refunds, and exchanges is essential for consumer protection and peace of mind.
• Installation Support/Guides: While they mention customer service is there to help “when you install,” the website doesn’t explicitly highlight comprehensive installation guides or videos readily available. For DIY customers, this could be a valuable resource.
  • Value-Add: Providing detailed DIY resources could further enhance the customer experience and reduce post-purchase queries.
• Delivery Timeframes: While they promise “Seamless Delivery,” specific estimated delivery timeframes e.g., standard delivery within X business days are not immediately apparent on the homepage. This can be a concern for customers with tight project deadlines.
  • Expectation Management: Clear delivery estimates help manage customer expectations and reduce anxiety about when their order will arrive.
• Physical Store Presence: While they mention “outlets & warehouses across the UK,” the primary focus is online. For customers who prefer to see the full range in person or collect orders, direct links or clear information about these physical locations would be helpful.
  • Omnichannel Experience: Integrating online and offline presence more clearly could benefit certain customer segments.

In summary, Panelcompany.co.uk presents a strong case as a reliable and experienced provider of wall and shower panels.

Its extensive range, customer-focused incentives, and positive reviews are significant advantages.

The minor drawbacks relate mainly to the immediate accessibility of detailed policy information, which customers would likely find by navigating further into the site.

Panelcompany.co.uk Alternatives

When looking for home improvement products, particularly those related to interior finishes like wall panels, it’s always wise to explore alternatives to ensure you’re making the most informed decision. Dribbledays.com Reviews

While Panelcompany.co.uk offers a strong proposition, several other reputable suppliers in the UK market specialize in similar products, each with its own strengths.

Diversifying your search allows for comprehensive price comparisons, product feature analysis, and service evaluations.

Key Competitors and Their Offerings

Here are some prominent alternatives to Panelcompany.co.uk, categorized by their primary strengths:

• Multipanel:

  • Focus: A leading brand in waterproof wall panels, particularly known for bathrooms and shower areas. They are often stocked by various distributors.
  • Strengths: High-quality, durable, and 100% waterproof. Wide range of designs, including natural stone, marble, and wood textures. Often come with long guarantees e.g., 15 years.
  • Considerations: Can be at a higher price point due to their premium quality and brand reputation. Their focus is primarily on waterproof solutions.
  • Website Presence: They have a strong brand website that showcases their products and provides technical specifications.

• Wetwalls: Ukpdacademy.co.uk Reviews

  • Focus: Another well-known manufacturer of bathroom wall panels, similar to Multipanel, offering waterproof solutions for wet areas.
  • Strengths: Known for ease of installation and a variety of contemporary and classic designs. Often found in bathroom showrooms and builders’ merchants.
  • Considerations: Like Multipanel, they might specialize more in wet area applications, and their product range might be more limited compared to general panel suppliers.

• Fibo:

  • Focus: Norwegian manufacturer known for high-quality, fully waterproof wall panels. They emphasize realistic tile and stone effects.
  • Strengths: Patented Aqualock system for easy, secure installation. Very durable and hygienic. Often seen as a premium choice.
  • Considerations: Premium pricing. Their distribution network might be through specific retailers or trade suppliers.

• B&Q / Wickes / Screwfix Large DIY Retailers:

  • Focus: These large national retailers offer a broad range of home improvement products, including wall panels, shower panels, and decorative boards.
  • Strengths:
    • Convenience: Physical stores across the UK for in-person viewing and immediate purchase/collection.
    • Broad Product Range: They stock various brands and types of panels suitable for different budgets and applications e.g., PVC, MDF, composite.
    • Complementary Products: You can buy all other renovation supplies tools, sealants, flooring, paint in one go.
    • Promotions: Frequent sales and loyalty programs.
  • Considerations:
    • Less Specialization: While they stock panels, their staff might not have the in-depth, specialist knowledge of a dedicated panel company.
    • Stock Levels: Specific panel designs or larger quantities might not always be immediately available in smaller stores.
    • Online Experience: Their online presence is extensive, but panel-specific navigation might not be as streamlined as a specialist site.

• Local Independent Builders’ Merchants:

  • Focus: These businesses often supply a mix of trade and retail customers with building materials, including panels.
    • Personalized Service: Often provide more tailored advice and can source specific items.
    • Trade Discounts: May offer better pricing for larger orders or repeat customers.
    • Local Delivery: Can be more flexible with local deliveries.
    • Limited Online Presence: Many have basic websites or rely on phone orders.
    • Smaller Stock: Might have a more limited range of panels on display compared to large retailers or specialist online stores.
    • Pricing: Can vary significantly. always compare quotes.

• Specialist Online Retailers e.g., Showerwall, Claddtech:

  • Focus: Similar to Panelcompany.co.uk, these are dedicated online stores for wall and shower panels.
  • Strengths: Often carry unique designs, focus on specific panel types e.g., decorative PVC panels, and offer competitive pricing due to lower overheads than physical stores. They often provide free samples.
  • Considerations: Less direct customer interaction, reliance on online reviews, and potentially less known brands compared to market leaders.

Factors to Consider When Choosing an Alternative:

When evaluating alternatives, keep the following in mind to ensure you make the best choice for your project while adhering to principles of responsible consumption: Welcareguardian.co.uk Reviews

• Product Type and Material: Do you need waterproof panels for a bathroom, decorative panels for a feature wall, or acoustic panels for sound dampening? Ensure the alternative specializes in your required type.
• Design and Aesthetic: Compare the range of finishes, colors, and patterns. Request samples from multiple providers if possible.
• Price and Value: Get quotes from several suppliers, considering not just the unit price but also delivery costs, included trims, and potential discounts. Always look for genuine value, not just the lowest price, as quality can impact longevity.
• Delivery Options and Costs: Check delivery lead times and whether they offer free delivery or reasonable shipping for your order size. For larger items, this can significantly affect the final cost.
• Customer Reviews and Reputation: Look at independent review platforms e.g., Trustpilot, Google reviews to gauge overall customer satisfaction, paying attention to comments on product quality, delivery, and customer service.
• Return Policy: Understand the returns process, including any restocking fees or time limits. This is crucial for large purchases.
• Installation Support: Do they offer guides, videos, or direct customer support for installation? This can be very helpful for DIY enthusiasts.
• Environmental Responsibility: While perhaps not explicitly highlighted, consider if any suppliers emphasize sustainable sourcing or environmentally friendly manufacturing processes, aligning with responsible consumerism.

By considering these factors and exploring the mentioned alternatives, you can ensure you find the best paneling solution that meets your needs, budget, and ethical considerations for responsible home improvement.

Panelcompany.co.uk Pricing

Understanding the pricing structure of Panelcompany.co.uk requires a look at how they present their products and the various factors that influence the final cost.

Based on their homepage, they employ a clear pricing strategy with competitive offers.

General Pricing Overview

The website displays individual product prices directly on the category pages and product listings.

This transparency is helpful for customers comparing options. Dropcatch.com Reviews

• Direct Pricing: Each panel or accessory has its price clearly listed.
• Promotional Pricing: They highlight specific deals right on the homepage, such as:
  • STRIVO ACOUSTIC: ONLY £38.95!
  • SHOWER PANEL PRICE DROP: SHOWER PANELS FROM £49.95!
  • MDF WALL PANELS: SHOP NOW implying competitive pricing
• Offers Section: They have a dedicated “PANEL COMPANY OFFERS” section, showing:
  • Shower Panels Now from £46.95
  • Acoustic Slat Panels Now from £38.95
  • MDF Wall Panels Now from £19.95

These “from” prices indicate entry-level options within each category, suggesting that higher-end designs, larger sizes, or specialized materials will command higher prices.

Factors Influencing Panel Costs

Several key elements determine the price of panels on Panelcompany.co.uk:

1. Panel Material:

   • PVC Panels: Generally the most affordable option. These are lightweight, waterproof, and easy to install, often used in bathrooms and utility rooms.
   • MDF Panels: Mid-range in price. MDF Medium-Density Fibreboard panels offer a wider range of decorative finishes, including wood effects and painted styles. They are typically used in living areas, bedrooms, and hallways. Note: Some MDF panels are water-resistant but not fully waterproof for direct shower areas unless specifically treated.
   • Plywood/Solid Core Panels e.g., Perform Panel, Multipanel: These are usually at the higher end of the price spectrum. They offer superior durability, rigidity, and often come with extended guarantees, making them ideal for high-traffic areas and premium wetroom applications.
   • Acoustic Slat Panels: These are often priced differently due to their sound-dampening properties and construction, which involves felt backing and specific wood veneers.

2. Panel Size Width and Depth:

   • Larger panels will naturally cost more per piece due to the increased material.
   • Thicker panels e.g., 10mm vs. 5mm will also be more expensive as they use more material and typically offer greater rigidity or insulation.
   • Examples from site categories: They offer panels in widths like “200 – 300mm,” “375 – 500mm,” and “600 – 100mm” likely 600 – 1000mm and depths like “5mm,” “8mm,” and “10mm.”

3. Design and Finish: Kujowares.com Reviews

   • Standard Colors/Textures: Basic white, light grey, or simple wood-effect finishes are usually more economical.
   • Premium Finishes: Intricate marble effects, realistic stone textures, high-gloss finishes, or unique patterned panels tend to be more expensive due to the complexity of manufacturing and aesthetics.
   • Specialty Panels: Upholstered panels or highly detailed feature panels will also command a higher price.

4. Brand/Range:

   • Some ranges, like “Multipanel Aqua Click” or “Luxury Range,” may be positioned as premium products with higher price points than their “Decor Range” or standard offerings. This is common across product categories, where specific brands or lines are recognized for superior quality or design.

Additional Costs to Consider

While the panel price is a major component, customers should factor in other necessary items to complete their project:

• Trims: Various types of trims PVC, Aluminium, Multipanel, Flooring Trims are essential for finishing edges, corners, and joints. These are purchased separately per meter or piece.
• Adhesives & Sealants: Crucial for installation and waterproofing especially for wet areas. The website sells these directly.
• Skirting Boards & Window Sills: If replacing or installing new, these would be additional costs.
• Delivery Costs: While free delivery is offered for orders over £49, smaller orders will incur a delivery fee. This can add a significant percentage to very small purchases.
• Tools: Basic tools for cutting, measuring, and applying adhesive might be needed if not already owned.

Value Proposition and Affordability

Panelcompany.co.uk aims to offer good value by:

• Competitive Pricing: The “Price Match Promise” indicates their intent to be competitive.
• Bundling Implied: While not explicitly stated as bundles, purchasing all necessary components panels, trims, adhesive from one supplier can often be more cost-effective due to combined delivery and potential bulk discounts though the latter isn’t explicitly advertised.
• Durability and Longevity: Investing in higher-quality panels, while initially more expensive, can lead to long-term savings by reducing the need for frequent repairs or replacements. For example, a robust shower panel can last significantly longer than traditional tiling which might require regrouting or repair due to moisture ingress.

In conclusion, Panelcompany.co.uk provides transparent pricing with clear categories for different budgets and needs.

Customers should calculate their total project cost by considering panel material, size, design, and all necessary accessories and delivery charges. Pawspettravel.com Reviews

The available offers and promises suggest a focus on affordability and competitive value within the market.

How to Install Panels from Panelcompany.co.uk

While Panelcompany.co.uk doesn’t directly offer a “how-to install” guide on their homepage, their wide range of panels suggests that installation methods will vary based on the panel type and the area of application.

However, general best practices and typical procedures can be outlined, based on standard industry practices for similar products.

For precise instructions, customers should always refer to the specific product’s manufacturer guidelines, often provided with the panels or available on the manufacturer’s website.

Panelcompany.co.uk also mentions their customer service team is “here to help you…when you install,” suggesting they can offer guidance. Fareport.co.uk Reviews

General Steps for Panel Installation

The overarching goal is to achieve a professional, durable, and often waterproof finish.

The steps typically involve preparation, cutting, fixing, and finishing.

1. Preparation of the Surface

• Cleanliness: The surface e.g., plasterboard, concrete, existing tiles must be clean, dry, and free from dust, grease, or loose debris.
• Soundness: Ensure the wall or ceiling is structurally sound, flat, and free of major imperfections. Any significant dips or bumps should be leveled out.
• Moisture Management: Especially for bathroom or shower panels, ensure there’s no existing dampness or leaks. Address any moisture issues before installation to prevent future problems.
• Electrical/Plumbing: Mark the location of any pipes, cables, or electrical outlets before you start. Turn off power/water if working near these.
• Acclimatization: For certain panels, particularly wood-based ones like MDF, it’s advisable to leave them in the room for 24-48 hours before installation. This allows them to adjust to the room’s temperature and humidity, minimizing expansion or contraction issues post-installation.

2. Measuring and Cutting Panels

• Accurate Measurement: Measure the area meticulously. Always measure twice, cut once. Account for any unevenness in walls or ceilings.
• Marking: Mark the cutting lines clearly on the panel. For straight cuts, a pencil and straightedge are essential.
• Cutting Tools:
  • PVC Panels: Can often be cut with a sharp utility knife scoring and snapping or a fine-toothed saw jigsaw, circular saw.
  • MDF/Plywood/Solid Core Panels: Require a fine-toothed hand saw, jigsaw, or circular saw. Use a clean cutting blade to prevent chipping or splintering, especially on decorative faces.
  • Acoustic Slat Panels: May require specific tools for cutting through both the wood slats and the felt backing.
• Edge Treatment: For panels that will be in wet areas, ensure cut edges are properly sealed e.g., with sealant or edge profiles to prevent moisture ingress.

3. Fixing the Panels

The primary methods for fixing panels are usually adhesive, mechanical fasteners screws/nails, or a combination of both.

• Adhesive Method Most Common for Wall/Shower Panels:
  • Apply a suitable adhesive e.g., ‘grab adhesive’ or specific panel adhesive, which Panelcompany.co.uk sells in a zigzag pattern or parallel beads to the back of the panel. Ensure adequate coverage for strong adhesion.
  • Press the panel firmly onto the wall, ensuring it’s level and plumb.
  • Use temporary supports or props if needed until the adhesive sets.
• Mechanical Fasteners for some Wall Panels or Battens:
  • Some panels, especially those without a tongue-and-groove system, might require screws or nails, often concealed.
  • For slat panels, they are often screwed directly into battens that are fixed to the wall, or sometimes directly into the wall with appropriate fixings.
• Tongue-and-Groove T&G Systems: Many modern panels feature T&G edges for seamless joining.
  • The first panel is typically fixed, and subsequent panels slot into place, often with adhesive on the tongue and groove for a secure and waterproof seal.
  • For shower panels, a waterproof sealant e.g., silicone is usually applied within the tongue-and-groove joint or behind the panels for extra water resistance.

4. Trimming and Finishing

• Trims: These are essential for a professional finish and often for waterproofing.
  • Edge Trims: Used for finishing exposed edges of panels.
  • Corner Trims: For internal and external corners.
  • Joint Trims: To cover seams where two panels meet less common with T&G systems, more for flat panels.
  • End Caps: For finishing the ends of runs, especially in wet areas.
  • Trims are typically cut to size and fixed with adhesive or small screws/nails.
• Sealant: For all wet areas showers, bathrooms, kitchens, apply a high-quality, mold-resistant silicone sealant along all joints, corners, and where panels meet shower trays, baths, or floors. This creates a waterproof barrier.
• Cleaning: Wipe away any excess adhesive or sealant immediately. Clean the panel surfaces according to the manufacturer’s recommendations.

5. Specific Considerations for Panel Types

• Shower Panels: Emphasize waterproofing. Use waterproof adhesives and sealants extensively. Ensure all cut edges, especially around taps and shower mixers, are sealed.
• Slat Wall Panels: Often installed onto battens or directly onto walls. Ensure proper alignment for aesthetic consistency. Acoustic versions may require precise fitting to maximize sound absorption.
• Ceiling Panels: Require careful planning for support. They are often lighter PVC panels fixed to a timber batten framework or adhered directly to a flat, sound ceiling.
• External Panels: Must be weather-resistant and UV-stable. Installation methods will account for expansion/contraction due to temperature changes and require robust fixing systems.

Tools and Materials You Might Need

• Tape Measure, Pencil, Spirit Level
• Cutting Tools: Utility knife, Jigsaw, Circular Saw, or Hand Saw
• Caulking Gun for adhesive and sealant
• Adhesive panel adhesive, grab adhesive
• Sealant mold-resistant silicone sealant
• Trims from Panelcompany.co.uk
• Screws/Nails if applicable
• Cleaning cloths, wipes

Always consult the specific product data sheets and installation guides provided by the manufacturer or recommended by Panelcompany.co.uk customer service.

Proper installation is key to ensuring the longevity and performance of your panels. Nft-matic.com Reviews

How to Return Products to Panelcompany.co.uk

While Panelcompany.co.uk does not explicitly detail its full return policy on its homepage, standard e-commerce practices and consumer rights in the UK provide a framework for returns.

For precise and up-to-date information, customers should always refer to the “Terms and Conditions” or a dedicated “Returns Policy” page on the Panelcompany.co.uk website.

Generally, online retailers in the UK are governed by the Consumer Contracts Regulations 2013, which offer specific rights for distance selling.

General Return Process Based on Standard UK E-commerce Practices

Most online retailers follow a similar procedure for returns, typically requiring customers to initiate contact and fulfill certain conditions.

1. Check the Return Policy Essential First Step

• Locate the Policy: Navigate to the “Customer Services” section or look for links like “Terms & Conditions,” “Returns Policy,” or “Delivery & Returns” on the Panelcompany.co.uk website.
• Understand Conditions: Pay close attention to:
  • Timeframe for Returns: How many days do you have to initiate a return from the date of delivery e.g., 14 days, 30 days? The Consumer Contracts Regulations give consumers 14 days to cancel an order after receiving goods.
  • Condition of Goods: Do items need to be in their original packaging, unused, and in resalable condition? Most companies require this for a full refund.
  • Who Pays for Return Shipping: For unwanted items e.g., you changed your mind, the customer usually bears the cost of return shipping. If the item is faulty or incorrect, the retailer is typically responsible.
  • Restocking Fees: Some companies may charge a restocking fee, especially for large or custom orders.
  • Excluded Items: Are there any items that cannot be returned e.g., cut-to-size products, bespoke orders?

2. Initiate the Return

• Contact Customer Service: This is the most crucial step. Do not send items back without prior authorization.
  • Look for a dedicated “Customer Services” page, contact form, email address, or phone number on Panelcompany.co.uk.
  • Clearly state your order number, the items you wish to return, and the reason for the return e.g., “changed mind,” “item faulty,” “incorrect item”.
• Receive Instructions: Customer service will provide specific instructions, which may include:
  • A Return Merchandise Authorization RMA number.
  • The correct return address.
  • Preferred shipping method.

3. Package the Items Securely

• Original Packaging: Wherever possible, repackage the items in their original packaging to protect them during transit.
• Protect Against Damage: Ensure panels are adequately protected with padding or wrapping to prevent damage during return shipping. Panels can be fragile, and damage during return might invalidate the refund.
• Include Documentation: Include a copy of your invoice or a note with your order number and return authorization to ensure the return is processed correctly.

4. Arrange for Return Shipping

• Courier/Post: Based on the instructions from Panelcompany.co.uk, arrange for the items to be shipped back.
• Tracking: For valuable or large items like panels, always use a trackable and insured shipping service. This protects you in case the items are lost or damaged in transit. Keep the tracking number.
• Proof of Postage: Obtain proof of postage/shipping receipt.
• Cost: If the return is due to a change of mind, be prepared to cover the return shipping costs. Given the size and weight of panels, this can be significant. It’s wise to get a quote from several couriers e.g., ParcelForce, DPD, FedEx, independent freight services before deciding to return large items.

5. Await Refund/Resolution

• Inspection: Once the returned items are received by Panelcompany.co.uk, they will likely inspect them to ensure they meet the return policy conditions e.g., unused, undamaged.
• Refund Processing: If approved, the refund will be processed back to the original payment method. The time for this can vary e.g., 3-10 business days depending on the payment processor.
• Communication: Panelcompany.co.uk should keep you updated on the status of your return and refund.

Specific Considerations for Large/Bulky Items

• Freight vs. Parcel Service: Panels are often large and heavy, meaning standard parcel services might not be suitable. A freight or pallet delivery service might be necessary, which can be more expensive and require specific arrangements for pickup.
• Damage on Arrival: If panels arrive damaged, this should be reported immediately upon receipt, ideally within 24-48 hours, with photographic evidence. The company should then arrange for collection and replacement or refund at their cost.
• Incorrect Order: If you receive the wrong items, report it immediately. The company should arrange for the correct items to be sent and the incorrect ones collected.

It is always prudent to review Panelcompany.co.uk’s specific return policy page before making a purchase, especially for large investments in home renovation materials, to understand their terms and conditions fully. M20plumbing.co.uk Reviews

Panelcompany.co.uk Customer Service

Based on the website’s presentation, Panelcompany.co.uk places emphasis on its customer service, suggesting it’s a key component of their business philosophy.

They explicitly state: “Our dedicated customer service team is here to help you before you choose your panels and when you install.” This indicates a commitment to supporting customers throughout their purchasing journey.

Channels for Customer Support

A professional online retailer typically provides multiple avenues for customers to get in touch.

While not all are explicitly listed on the homepage, common channels include:

• Phone Support: This is often the quickest way to get immediate answers to queries. Look for a phone number clearly displayed on the “Customer Services” page or in the footer.
• Email Support: For non-urgent inquiries, detailed questions, or sending documentation like photos of damaged goods, email is a standard option. An email address should be available on their contact page.
• Contact Form: Many websites offer a dedicated contact form for submitting inquiries, which helps streamline communication and ensures all necessary information is collected.
• Live Chat: Increasingly common, a live chat feature allows for real-time text-based conversation with a customer service representative. While not visibly present on the homepage, it might be available on deeper pages.
• FAQ Section: A comprehensive Frequently Asked Questions FAQ section can answer common queries about products, delivery, returns, and installation, reducing the need to contact support directly. This is a crucial self-service tool.
• “Ideas & Advice” / Blog Section: As seen on their homepage, their blog posts offer guidance on design and renovation. While not direct customer service, it’s a form of supportive content.

Areas Where Customer Service is Expected to Assist

The statement “before you choose your panels and when you install” covers a broad spectrum of customer needs: Buzzrx.com Reviews

• Pre-Sales Inquiries:
  • Product Information: Clarifying specifications, materials, suitability for certain applications e.g., is this panel truly waterproof for a shower?.
  • Design Advice: Guidance on choosing the right style, color, or effect for a specific room or aesthetic e.g., “English Countryside Aesthetic”.
  • Samples: Assistance with ordering free samples.
  • Pricing & Quotes: Clarifying the “Price Match Promise” terms or providing quotes for larger orders.
  • Stock Availability: Checking real-time stock levels.
  • Delivery Estimates: Providing more precise delivery timeframes or options.
• Post-Sales & Installation Support:
  • Order Tracking: Providing updates on order status and delivery.
  • Installation Guidance: Offering general advice or directing customers to specific installation guides/videos though comprehensive guides should be available on the site. This is crucial for DIYers.
  • Troubleshooting: Helping with minor issues encountered during installation.
  • Damaged/Missing Items: Assisting with claims for items damaged in transit or missing from an order, and arranging replacements.
  • Returns & Refunds: Guiding customers through the return process, as detailed in the “How to Return Products” section.
  • Warranty Information: Clarifying product warranties and guarantees.

Indicators of Good Customer Service Based on Website Cues

• Prominent Reviews: The “4.6 based on 3,570 reviews” is a strong indicator of overall customer satisfaction, which often includes positive interactions with customer service. Low review scores frequently stem from poor support experiences.
• “Why Panel Company?” Section: This section on their homepage emphasizes “dedicated customer service team,” suggesting it’s a core value and a point of differentiation.
• 20 Years Experience: Longevity in the business often translates to experienced staff and refined customer support processes.
• UK Wide Delivery by Their Own Team: Handling their own logistics means they have direct control over delivery and can likely resolve delivery-related issues more efficiently than if they relied entirely on third parties.

What to Look For and Test

When evaluating customer service, particularly for a large purchase like home renovation materials, it’s advisable to:

• Test Responsiveness: Try contacting them via email or their contact form with a simple query before placing a large order to gauge their response time.
• Clarity of Information: Assess how clear and comprehensive their answers are.
• Problem-Solving: If you have a complex query, see how effectively they guide you to a solution.

In summary, Panelcompany.co.uk appears to position its customer service as a significant strength.

The emphasis on pre-and post-purchase support, coupled with positive customer reviews, suggests a commitment to assisting customers through their paneling projects.

This aligns with providing good value and ensuring a smooth experience for the homeowner.

Panelcompany.co.uk vs. Competitors

When a consumer is looking to purchase wall and shower panels, they are invariably going to compare Panelcompany.co.uk with its various competitors. Iprimus.com.au Reviews

This comparison often boils down to a few key factors: product range, pricing, delivery, customer service, and overall reputation.

Panelcompany.co.uk aims to distinguish itself in a competitive market by leveraging its experience and customer-centric policies.

Core Strengths of Panelcompany.co.uk in Comparison

Panelcompany.co.uk highlights several aspects that put it in a strong position against both specialist online retailers and large DIY chains:

• Specialization vs. Generalists:
  • Panelcompany.co.uk Specialist: Their entire business is dedicated to panels. This means deeper product knowledge, a more curated and extensive range specifically for panels, and potentially better relationships with panel manufacturers. They can offer a wider variety of specific panel types, styles, and dimensions that general DIY stores might not stock.
  • Large DIY Retailers e.g., B&Q, Wickes: While they sell panels, it’s just one of thousands of product lines. Their range might be more limited to popular, high-volume options. Staff might have less in-depth knowledge compared to a specialist.
  • Brand Manufacturers e.g., Multipanel, Fibo: These focus on their own specific range and quality, which can be superior, but their direct sales channels might be limited, often relying on distributors like Panelcompany.co.uk.
• Extensive Range & Sourcing: Panelcompany.co.uk explicitly states they have “the largest collection of wall panels in the UK,” sourcing from “trusted manufacturers worldwide.” This broad selection, covering various materials, styles, and applications, gives them an edge over competitors with narrower inventories.
  • Variety: They seem to offer more niche options like upholstered panels, specific acoustic panels, and a very wide array of finishes that might not be readily available elsewhere.
• Price Match Promise: This is a very aggressive competitive stance. By promising to “Beat Any Quote,” Panelcompany.co.uk directly tackles one of the biggest consumer concerns – getting the best price. This strategy immediately puts pressure on competitors to offer competitive pricing or risk losing customers.
  • Perceived Value: This builds strong perceived value, as customers feel confident they’re getting a good deal without needing to extensively shop around.
• Free Samples: Not all competitors offer free samples. This critical feature for large purchases allows customers to physically evaluate the product, which is a significant advantage over competitors who might only offer digital images.
• Dedicated Delivery Network: “Our dedicated Panel Company team ensures your order travels safely from our warehouse to your door.” This direct control over logistics is a significant differentiator from competitors who rely solely on third-party couriers. It suggests less damage in transit, more reliable delivery times, and better handling of issues.
  • Customer Experience: For bulky and sometimes fragile items like panels, a controlled delivery process can drastically improve customer satisfaction and reduce returns due to transit damage.
• Experience & Reputation: “20 years of expertise” is a strong selling point. This longevity implies stability, reliability, and a deep understanding of the market and customer needs. The 4.6-star rating from over 3,500 reviews reinforces this positive reputation.
  • Trust Factor: In an industry where quality and reliable delivery are key, a long-standing, well-reviewed company instills confidence.

Areas Where Competitors Might Have an Edge

Despite Panelcompany.co.uk’s strengths, certain competitors might offer advantages in specific niches:

• Immediate Availability DIY Stores: Large physical DIY stores B&Q, Wickes allow for immediate purchase and take-away of in-stock items, which is beneficial for urgent projects. Panelcompany.co.uk, while offering UK-wide delivery, is primarily an online model, meaning some lead time for delivery.
• Physical Showrooms Some Manufacturers/Retailers: Some premium panel manufacturers or large bathroom/kitchen showrooms allow customers to see full-scale installations of panels, providing a better visual representation than small samples or website photos.
• Full Project Solutions Large DIY Stores: If a customer needs not only panels but also tools, paint, new sanitaryware, flooring, and lighting, large DIY retailers offer the convenience of a single shopping trip for all renovation supplies.
• Brand Loyalty/Specific Brands: Customers loyal to a specific panel brand e.g., a particular design from Multipanel or Fibo might go directly to a distributor known for that brand, rather than a general panel specialist.
• Very Small Orders: For very small orders below the £49 free delivery threshold, the delivery cost from Panelcompany.co.uk might make it less competitive than picking up a single panel from a local store.

Strategic Positioning

Panelcompany.co.uk seems to be strategically positioned as the go-to specialist for paneling needs, aiming to offer a wider, more specialized selection than general DIY stores, at competitive prices, backed by strong customer service and controlled logistics. Their focus on free samples and a price match promise directly addresses key concerns for consumers making significant home improvement purchases. Orthinex.com Reviews

In summary, while competitors exist in various forms, Panelcompany.co.uk differentiates itself through its deep specialization, extensive product variety, aggressive pricing strategies, and emphasis on a controlled, customer-focused delivery experience.

This positions them as a strong contender for anyone considering paneling solutions for their home or office.

Practical Considerations for Purchasing Panels

Beyond the features and services offered by Panelcompany.co.uk or its competitors, several practical considerations are crucial for any homeowner embarking on a paneling project.

These factors can significantly impact the success, cost-effectiveness, and longevity of your installation.

As with any home improvement decision, thoughtful planning and adherence to sound principles are paramount, ensuring that efforts contribute to a functional and harmonious living space, not merely a fleeting aesthetic trend.

1. Project Planning and Measurement Accuracy

• Define Your Goal: Clearly identify the purpose of the panels. Are they for a waterproof shower area, a decorative feature wall, sound absorption, or general room cladding? This dictates the type of panel needed.
• Detailed Measurements: This is non-negotiable.
  • Wall/Ceiling Area: Measure the height and width of each surface to be paneled.
  • Obstructions: Account for windows, doors, electrical outlets, light fixtures, and any other obstructions. You’ll need to cut around these.
  • Corners and Edges: Measure all internal and external corners, as well as the length of all exposed edges, to calculate the required trims.
  • Waste Factor: Always order an extra 10-15% of panels to account for cuts, mistakes, and potential damage during installation. It’s far more cost-effective to have a few spare panels than to halt a project and pay for separate delivery of a single panel.
• Drawing a Layout: Sketch out the room and panel placement. This helps visualize how panels will join, where cuts will be needed, and how trims will integrate.

2. Panel Material Suitability

• Environment:
  • Wet Areas Bathrooms, Showers: Absolutely require 100% waterproof panels e.g., PVC, specific laminated MDF/plywood core panels designed for wet areas like Multipanel or Fibo. Using non-waterproof materials here will lead to mold, rot, and structural damage.
  • Damp Areas Kitchens, Utility Rooms: May benefit from water-resistant or easily cleanable panels.
  • Dry Areas Bedrooms, Living Rooms, Offices: Offers the most flexibility for materials like standard MDF, wood-effect, or upholstered panels.
• Durability and Traffic:
  • High-Traffic Areas Hallways, Commercial Spaces: Consider more durable, scratch-resistant materials.
  • Feature Walls: Aesthetic appeal might be prioritized over extreme durability.
• Sound Insulation: For spaces requiring acoustic treatment e.g., home offices, gaming rooms, specific acoustic slat panels are ideal.

3. Installation Method and DIY Capability

• Adhesive vs. Mechanical Fixings: Understand how your chosen panels are installed. Most decorative and shower panels are adhesive-fixed, while some like slat panels or heavier boards may require screws into battens.
• Tongue-and-Groove vs. Flat Panels: T&G systems are generally easier for DIYers to achieve seamless joins. Flat panels often require joint trims.
• Tools Required: Ensure you have or can acquire the necessary tools saws, levels, caulking guns, etc..
• Skill Level: Be realistic about your DIY skills. While many panel systems are designed for easy installation, complex cuts or working in awkward spaces might require professional help. Panelcompany.co.uk’s mention of customer service for installation support is a good resource if you face issues.

4. Trims and Accessories

• Aesthetics: Trims are not just functional. they are crucial for the finished look. Choose trims that complement your panel design and color. Panelcompany.co.uk offers various PVC and Aluminium trims.
• Functionality: Trims seal edges, corners, and joints, preventing moisture ingress especially critical in wet areas and providing a neat finish.
• Adhesives and Sealants: Always use the recommended type of adhesive for your panels and surface. For wet areas, use mold-resistant silicone sealant that is suitable for bathrooms. Skimping on quality here can lead to costly problems later.

5. Maintenance and Longevity

• Cleaning: Understand the cleaning requirements for your chosen panels. PVC panels are generally low-maintenance and wipe-clean, while some wood-effect or textured panels might require specific cleaning products.
• Durability: While panels are generally long-lasting, consider the expected lifespan and warranty, especially for higher-investment options like premium shower panels e.g., Multipanel often comes with 15-year guarantees.
• Repair/Replacement: Think about how easy it would be to repair or replace a damaged panel in the future. Having spare panels from your initial order can be invaluable.

6. Budgeting Beyond Panels

• Full Project Cost: Don’t just budget for the panels themselves. Include costs for:
  • Trims, adhesives, and sealants.
  • Any necessary preparation materials e.g., plaster filler, primer.
  • Tools you might need to buy or rent.
  • Potential professional labor costs if you’re not doing it yourself.
  • Delivery charges if your order is below the free delivery threshold.
• Long-Term Value: While it’s tempting to go for the cheapest option, investing a little more in quality materials for critical areas like bathrooms can save money in the long run by preventing leaks, mold, and premature wear. This aligns with the principle of wise stewardship of resources.

By meticulously considering these practical aspects, customers can make informed decisions when purchasing panels from Panelcompany.co.uk or any other supplier, ensuring their home improvement project is successful, durable, and aligns with their functional and aesthetic needs.

Frequently Asked Questions

What is Panelcompany.co.uk?

Panelcompany.co.uk is an online retailer based in the UK that specializes in selling a wide range of wall panels, shower panels, ceiling panels, external panels, and related accessories like trims, adhesives, and flooring.

They cater to both decorative and functional paneling needs for various rooms in a home or office.

What types of panels does Panelcompany.co.uk offer?

Panelcompany.co.uk offers a diverse selection including:

• Wall Panels: Slat Wall, Stone, Wood Effect, Brick Effect, Upholstered, MDF, and various styles like Marble, Tile Effect, and Sparkles.
• Shower Panels: Designed for wet areas, available in Sparkle, Textured, Marble Effect, and Wood Effect.
• Slat Panels: Including Acoustic, Water Resistant, and Exterior Slat Panels.
• Premium Solid Panels: Such as Perform Panel Plywood and Multipanel MDF.
• Ceiling Panels, Kitchen Splashbacks, and External Panels.

Does Panelcompany.co.uk offer free samples?

Yes, Panelcompany.co.uk explicitly states on its homepage that “Free Samples Available on all Panels*,” which is a significant advantage for customers to assess quality, color, and texture before making a purchase.

Is there a minimum order for free delivery?

Yes, Panelcompany.co.uk offers “Free Delivery On all orders over £49*.” For orders below this threshold, a delivery charge would apply.

What is the “Price Match Promise” on Panelcompany.co.uk?

Panelcompany.co.uk states, “We Will Beat Any Quote,” indicating a commitment to offering competitive pricing.

Customers would likely need to provide proof of a lower quote from a competitor to benefit from this promise, and specific terms and conditions would apply.

How long has Panelcompany.co.uk been in business?

Panelcompany.co.uk claims to have “20 Years Experience,” stating they have been pioneering the wall panel industry since 2004. This suggests a long-standing presence and expertise in the market.

What is the customer review rating for Panelcompany.co.uk?

According to their homepage, Panelcompany.co.uk has a customer review rating of “4.6 based on 3,570 reviews,” indicating a high level of customer satisfaction.

Does Panelcompany.co.uk offer installation services?

Based on the website, Panelcompany.co.uk does not appear to offer direct installation services.

However, they mention their customer service team is “here to help you…when you install,” suggesting they provide guidance and support for DIY installations.

What materials are Panelcompany.co.uk panels made from?

Panelcompany.co.uk offers panels made from various materials, including PVC, MDF Medium-Density Fibreboard, and Plywood, each suited for different applications and aesthetics.

Can I use Panelcompany.co.uk panels in a bathroom or shower?

Yes, Panelcompany.co.uk specifically offers “Shower Panels” and lists “Bathroom Wall Panels” under their “SHOP BY ROOM” category, indicating they provide products suitable for wet environments.

It’s crucial to select the correct waterproof panels for these areas.

How do I contact Panelcompany.co.uk customer service?

While specific contact details aren’t on the homepage, a “Customer Services” link is present, which typically leads to contact information such as phone numbers, email addresses, or contact forms.

Are trims and adhesives sold separately?

Yes, the website lists “TRIMS & ADHESIVES” as separate categories, including PVC Trims, Aluminium Trims, Multipanel Trims, Flooring Trims, Adhesive, and Sealant, indicating these are sold as complementary products.

Does Panelcompany.co.uk deliver throughout the UK?

Yes, Panelcompany.co.uk states they offer “UK WIDE DELIVERY” and emphasize that their “dedicated Panel Company team ensures your order travels safely from our warehouse to your door.”

How do I return a product to Panelcompany.co.uk?

While specific details are not on the homepage, typically you would need to contact their customer service, obtain return authorization, ensure the product is in its original condition, and arrange for return shipping.

Always consult their detailed “Returns Policy” on their website for precise instructions and conditions.

Can I buy panels for outdoor use from Panelcompany.co.uk?

Yes, Panelcompany.co.uk has a category specifically for “EXTERNAL PANELS” and also lists “Exterior Slat Panels” under their Slat Panels section, indicating they offer products suitable for outdoor applications.

Do they sell flooring products?

Yes, “FLOORING” is listed as a main category on Panelcompany.co.uk, suggesting they also offer flooring solutions in addition to their paneling range.

Are the panels easy to install for a DIYer?

While ease of installation depends on the specific panel type and the DIYer’s skill level, many modern panel systems like tongue-and-groove or adhesive-fixed PVC panels are designed for relatively straightforward DIY installation.

Panelcompany.co.uk’s customer service can provide guidance.

What kind of designs can I find?

Panelcompany.co.uk offers a wide array of designs, including Contemporary, Sparkles, Brick Effect, Marble Effect, Stone Effect, Mineral Effect, Tile Effect, Mosaic Effect, Wood Effect, and Slat Wall styles, catering to diverse aesthetic preferences.

How do I find specific panels by color or room?

The website offers comprehensive filtering options.

You can “SHOP BY COLOUR” e.g., White, Light Grey, Dark Grey, Beige, Blue and “SHOP BY ROOM” e.g., Bathroom, Kitchen, Bedroom, Office, Hallway to narrow down your search.

What is the average cost of panels from Panelcompany.co.uk?

The cost of panels varies significantly based on material, size, and design.

The homepage highlights offers starting from £19.95 for MDF Wall Panels, £38.95 for Acoustic Slat Panels, and £46.95 for Shower Panels, indicating a range of price points for different budgets and product types.