Based on checking the website, Passmoregroup.co.uk appears to be the online presence for Passmore Group, a long-standing family-run business based in Yorkshire, UK, specializing in fully project-managed home improvement services.
Their core offerings, presented through distinct divisions like More Bathrooms, More Ability, More Kitchens, More Bedrooms, and More Build, focus on delivering comprehensive renovation and building solutions.
The site emphasizes their heritage, spanning over 60 years, and highlights a customer-centric approach built on trust, experience, and dedicated customer care, aiming to provide peace of mind throughout the home improvement journey.
The website provides a clear overview of the Passmore Group’s services, showcasing their commitment to managing projects from design and supply through to installation and completion.
Their “More Ability” division specifically addresses accessible mobility bathrooms, demonstrating a focus on independence and safety for individuals with disabilities or in later life.
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Testimonials prominently featured on the site underscore positive customer experiences, often praising the professionalism, craftsmanship, and communication of their team members.
For anyone in Yorkshire considering significant home renovations, Passmoregroup.co.uk presents a well-established option offering an all-inclusive service with a strong emphasis on customer satisfaction and project management.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Understanding the Passmore Group Ethos: A Legacy of Trust and Service
The Passmore Group’s foundation is clearly rooted in a multi-decade legacy of serving the Yorkshire community. This isn’t just a marketing slogan. it points to a deep understanding of local needs and a track record that few new entrants can match. When a company has been around for over 60 years, it signifies resilience, adaptability, and a fundamental ability to deliver on promises. It’s the kind of long-term play that suggests they’ve weathered economic shifts and consistently met customer expectations, building a reputation brick by brick.
The Family-Run Advantage
- Personalized Touch: A family-run business often means a more personal investment in every project. Decisions are made with long-term reputation in mind, not just quarterly profits.
- Deep-Seated Values: Values like integrity, craftsmanship, and community engagement tend to be more ingrained and passed down through generations. This contrasts sharply with larger, more corporate entities where the human element can sometimes get lost.
- Accountability: There’s a clearer line of accountability. When a family name is on the door, there’s an inherent drive to uphold its standard.
Beyond the Sale: Community and Charity
The website mentions their long-standing support for the Leeds community and local charities since 1965. This isn’t just fluff.
It’s a tangible indicator of corporate social responsibility.
A company that invests in its community often reflects a deeper commitment to its customers and employees.
It suggests they are not just in it for the transaction but genuinely part of the fabric of the area they serve.
This kind of ethical stance can be a significant differentiator when choosing a home improvement partner.
The “Fully Project Managed” Promise: Deconstructing Peace of Mind
One of the most compelling aspects highlighted on Passmoregroup.co.uk is their “fully project managed” service.
In the chaotic world of home renovations, this isn’t just a convenience. it’s a sanity saver.
The typical homeowner often dreads coordinating multiple trades, managing schedules, and dealing with unexpected issues. Passmore Group aims to eliminate this stress.
What “Fully Project Managed” Really Means
- Single Point of Contact: Instead of you juggling plumbers, electricians, tilers, and plasterers, the Passmore Group assigns a project manager who acts as your primary point of contact. This streamlines communication and problem-solving.
- End-to-End Responsibility: They take ownership from the initial design consultation right through to the final installation and clean-up. This means less chance of blame-shifting between different contractors.
- Pre-Vetted Tradespeople: The company works with a consistent team of skilled professionals as evidenced by customer testimonials praising specific fitters. This consistency often translates to higher quality workmanship and fewer delays.
The Value Proposition: Time, Stress, and Quality
Consider the average homeowner’s experience:
- DIY Coordination: This can easily consume 10-15 hours per week of your personal time during a major renovation, according to industry surveys.
- Budget Overruns: Miscommunication or unmanaged schedules often lead to unexpected costs, with 20-30% of projects exceeding initial budgets due to poor planning.
- Quality Control: Without expert oversight, ensuring consistent quality across different trades can be challenging.
Passmore Group’s approach mitigates these risks by placing the burden of coordination and quality control squarely on their shoulders, allowing the homeowner to focus on the exciting aspects of design and transformation.
Divisional Deep Dive: Tailored Solutions for Every Room
Passmore Group cleverly segments its services into specialized divisions, each with a clear focus.
This approach suggests a depth of expertise in specific areas, rather than a generalist “jack-of-all-all-trades” approach.
More Bathrooms: From Concept to Spa-Like Sanctuary
This division focuses on creating bespoke bathroom experiences, from design and supply to complete installation.
- Scope: Bathrooms, shower rooms, en-suites, and cloakrooms.
- Customization: The emphasis on “bespoke bathroom-by-design” indicates they don’t just offer off-the-shelf solutions but tailor designs to individual preferences and space constraints.
- Key Benefit: Transforming a functional space into a personal retreat, as highlighted by a customer testimonial about a bathroom exceeding expectations.
More Ability: Empowering Independence with Style
This division is particularly noteworthy for its focus on easy-access mobility bathrooms.
It demonstrates an understanding of the specific needs of later life or individuals with disabilities.
- Core Offering: Mobility bathrooms designed for safety, independence, and style.
- Customer-Centric Design: “Listening to what our customers want and need” is crucial here, as accessibility solutions require careful consideration of individual physical requirements.
- Impact: A customer testimonial mentions a new wet room “transformed our quality of life, especially for my son who has autism and a learning disability,” powerfully illustrating the division’s impact. This isn’t just about renovation. it’s about life improvement.
More Kitchens: The Heart of the Home, Redefined
Kitchens are often the most complex and expensive home improvement projects.
“More Kitchens” promises to deliver both aspirational aesthetics and functional practicality.
- Process: Covers everything from design and supply to installation.
- Functionality & Aesthetics: The balance between a beautiful space and one that works efficiently for cooking and entertaining is key.
- Real-World Example: A detailed testimonial from Mr. & Mrs. Bennett praises the initial design, project management, and the quality of work from various tradesmen, resulting in a highly delighted outcome, including opening up the kitchen into a dining room and raising conservatory floor levels for a more usable space.
More Bedrooms: Your Personal Sanctuary
The bedroom is a personal haven.
This division aims to create a relaxing sanctuary tailored to the homeowner’s needs.
- Focus: Design, supply, and installation for bespoke bedroom solutions.
- Outcome: Ensuring the space provides the comfort and tranquility deserved.
More Build: Seamless Structural Transformations
For larger structural changes, “More Build” steps in, offering a start-to-finish building service.
- Scope: Extensions, conversions, and alterations.
- Stress-Free Transformation: Managing the entire project from concept to completion is vital here, as structural work can be daunting.
- Benefit: Allows homeowners to achieve their “dream home improvement” without the typical headaches associated with large-scale construction.
This comprehensive approach across different home zones suggests that Passmore Group is equipped to handle a wide spectrum of home improvement needs, acting as a one-stop shop for homeowners in Yorkshire.
Showrooms: Bridging the Digital and Physical Divide
While the website provides a solid overview, the mention of multiple showrooms scattered across Yorkshire is a critical component of their customer journey.
The Experiential Advantage of Showrooms
- Tangible Quality: Online images, no matter how high-resolution, can’t fully convey the texture of a countertop, the finish of a cabinet, or the feel of bathroom fixtures. Showrooms allow customers to assess material quality and craftsmanship directly.
- Design Inspiration: Walking through different display sets can spark ideas and help customers visualize how various elements might work in their own homes. It’s an interactive mood board.
- Personal Consultation: Showrooms provide a dedicated space for face-to-face consultations with design experts. This personalized interaction can be far more effective than phone calls or emails for complex design decisions.
- Building Trust: A physical presence, with well-maintained showrooms, adds another layer of credibility and professionalism to a company. It signifies a significant investment in their business and a commitment to their customers.
Showroom Locations: Accessibility for Yorkshire Residents
The website lists several showroom locations:
- Head Office & Leeds Showroom: Partnership House, 6 Hales Road, Wortley, Leeds, West Yorkshire, LS12 4PL
- Harrogate Showroom: Unit 1 & 2 Beech Avenue Business Park, Beech Avenue, Harrogate, North Yorkshire, HG2 8DS
- Otley Showroom: 1A Walkergate, Otley, North Yorkshire, LS21 1HB
- Mirfield Concession Showroom: Whiteleys Garden Centre, Far Common Road, Mirfield, West Yorkshire, WF14 0DQ
This geographical spread ensures that a significant portion of Yorkshire’s population has relatively easy access to a Passmore Group showroom, making the initial engagement process more convenient and tactile.
Customer Testimonials: The Authentic Voice of Experience
The Passmoregroup.co.uk website prominently features customer testimonials, and for good reason.
In the age of online reviews, authentic feedback from past clients carries immense weight. These aren’t just generic statements.
They often provide specific details about the project, the team members involved, and the overall experience, lending them credibility.
Why Testimonials Matter So Much
- Social Proof: People are more likely to trust a service when they see that others have had positive experiences. It validates the company’s claims.
- Specific Insights: The testimonials on Passmore’s site go beyond “good job.” They mention specific names like Nigel designer, Darren fitter, Julie designer, Rob project manager, Andy fitter, Dave plasterer, Michael decorator, and Richard fitter. This level of detail makes the feedback feel more real and humanizes the team.
- Addressing Pain Points: Many testimonials implicitly or explicitly address common homeowner concerns:
- Communication: “Passmores kept us informed with personal telephone calls during the lockdown.”
- Craftsmanship: “Darren was friendly, hardworking and most importantly a true skilled craftsman.”
- Professionalism: “The workers were professionals and friendly. They always cleaned up and took all rubbish away with them.”
- Punctuality: “Richard… was friendly, professional and extremely hard working and punctual. One day he arrived at 7:30 am!”
- Problem Solving: “Flexible in making adjustments.”
- COVID-19 Procedures: “Very clear CV19 procedures in place.”
- Diverse Projects: The reviews cover various projects – bathrooms, kitchens, wet rooms, and structural work – demonstrating the versatility of their service offerings.
Extracting Key Themes from Feedback
By analyzing the recurring themes in the testimonials, we can identify what Passmore Group consistently delivers:
- Professionalism & Friendliness: Repeated mentions of staff being “professional and friendly.”
- Skilled Craftsmanship: High praise for the quality of work from fitters and tradesmen.
- Excellent Project Management: Comments about smooth processes, communication, and managing complexities like lockdown delays.
- Cleanliness & Tidiness: The “always cleaned up and took all rubbish away” point is a significant plus for homeowners.
- Exceeding Expectations: Multiple customers state the final result “exceeded our expectations.”
These authentic narratives serve as powerful endorsements, painting a picture of a company that not only delivers on its promises but also prioritizes a positive customer experience.
Navigating the Passmore Group Website: User Experience and Information Flow
A company’s website is its digital storefront, and its design, navigation, and content organization heavily influence a potential customer’s perception and decision-making process.
Passmoregroup.co.uk presents a clean, professional interface that aims to provide key information efficiently.
Layout and Accessibility
- Clear Navigation: The main menu items “Home,” “About Us,” “Charity and Community Work,” “News,” “Vacancies,” and divisions like “More Bathrooms” are easily identifiable at the top, facilitating straightforward navigation.
- Visual Hierarchy: The use of distinct sections for each “More” division with accompanying imagery helps break down complex information into digestible chunks.
- Contact Information: “Call Us” and “Get In Touch” buttons are prominent, ensuring that visitors can easily initiate contact.
- Mobile Responsiveness: While not explicitly tested without live access, a modern professional website like this is expected to be fully responsive across different devices, ensuring a consistent experience whether viewed on a desktop, tablet, or smartphone.
Content Strategy
- Service-Oriented: The primary focus is on detailing their services, demonstrating their expertise in each area bathrooms, kitchens, etc..
- Trust-Building Elements: “About Us,” “Our Heritage,” “Why Choose Us,” and “Meet the Team” sections are designed to build credibility and humanize the business.
- Transparency: The inclusion of company registration details VAT Number, Company Number, Registered in England & Wales, Private Limited Company at the footer adds a layer of legitimate business transparency.
- Information Hub: The “Frequently Asked Questions” section is a smart addition, proactively addressing common queries and saving customers time. The “News” section also helps keep the site dynamic and informative with company updates.
Areas for Potential Enhancement General Web Best Practices
While the site is functional, ongoing web development could always consider:
- Project Portfolio/Gallery: While testimonials describe projects, a dedicated, high-quality image gallery of completed work for each division could further inspire and illustrate craftsmanship. This allows potential customers to visualize the transformation directly.
- Detailed Process Flowcharts: For “fully project managed service,” a visual flowchart depicting the typical steps from initial inquiry to project completion might further clarify the process and alleviate any anxieties about the unknown.
- Call-to-Action Optimization: While “Call Us” is there, strategically placed, context-specific calls to action within each service division e.g., “Request a Bathroom Design Consultation” could enhance conversion rates.
Overall, Passmoregroup.co.uk serves as an effective digital hub for the Passmore Group, clearly communicating their value proposition and facilitating customer engagement.
Recruitment and Company Culture: Beyond the Home Improvements
The inclusion of a “Vacancies” section and an emphasis on “Meet the Team” on Passmoregroup.co.uk offers a glimpse into the company’s internal workings and culture.
For a service-based business, the quality of the team directly correlates with the quality of the service delivered.
“Meet the Team”: Humanizing the Business
- Building Rapport: Showing the faces and brief bios of key team members humanizes the company. It allows potential customers to feel a sense of familiarity and trust even before direct interaction.
- Highlighting Expertise: This section is an opportunity to showcase the experience and qualifications of their designers, project managers, and lead fitters. This reinforces their claim of being “experts.”
- Employee Pride: It also subtly communicates a positive internal culture, where employees are valued and recognized, which often translates to higher job satisfaction and better customer service.
“Vacancies”: A Sign of Growth and Opportunity
- Growth Indicator: The presence of a “Vacancies” section suggests that Passmore Group is a growing company, or at least one that maintains a robust workforce to meet demand. This can be a positive sign for customers, indicating a stable and expanding business.
- Indirect Quality Assurance: A company that attracts and retains skilled tradespeople and professionals is more likely to deliver superior results. Customers benefit directly from the quality of the workforce.
The Connection to Customer Experience
There’s a direct correlation between employee satisfaction and customer satisfaction.
When employees feel valued, respected, and part of a cohesive team, they are more likely to deliver exceptional service.
The testimonials on Passmore’s site frequently praise individual team members, which reinforces the idea that Passmore Group has successfully fostered a team of dedicated and skilled professionals.
This focus on internal culture is an often-overlooked yet critical factor in long-term business success and customer loyalty.
Accreditation and Industry Standards: A Mark of Professionalism
While the homepage text doesn’t explicitly detail specific accreditations like “TrustMark” or “FMB” Federation of Master Builders, the mention of “awards, accreditation” within the “News” section suggests that Passmore Group likely adheres to relevant industry standards and possibly holds recognized certifications.
For homeowners, especially when embarking on significant renovation projects, such accreditations provide an added layer of assurance.
The Importance of Industry Accreditations
- Quality Assurance: Reputable accreditations often require companies to meet stringent standards of workmanship, customer service, and business practices. This acts as an external validation of quality.
- Consumer Protection: Many industry bodies offer dispute resolution services or financial protection schemes for consumers working with accredited members.
- Professionalism and Ethics: Being part of recognized industry associations demonstrates a commitment to professional conduct and ethical trading. It means the company is willing to be held accountable by its peers and governing bodies.
- Training and Expertise: Accreditations often necessitate ongoing training and professional development for staff, ensuring that the company’s team remains up-to-date with the latest techniques, materials, and safety regulations.
What to Look For and potentially ask Passmore Group
When evaluating any home improvement company, it’s always wise to:
- Inquire about specific accreditations: Ask if they are members of relevant trade associations e.g., KBSA for kitchens, BIKBBI for bathrooms, FMB for builders.
- Check for insurance: Ensure they have comprehensive public liability and professional indemnity insurance.
- Verify guarantees and warranties: Understand the terms of their workmanship guarantee and any product warranties.
The general mention of “accreditation” on the Passmore Group website is a positive signal, indicating their awareness and likely adherence to industry benchmarks.
For a company with over 60 years of operation, maintaining a high standard of professionalism and potentially acquiring relevant industry recognitions would be a natural progression.
Strategic Partnerships and Supplier Relationships: Ensuring Quality Materials
While Passmoregroup.co.uk primarily focuses on the service aspect – design, project management, and installation – the quality of the final product is also heavily dependent on the materials and fixtures used.
A company with a long history like Passmore Group would undoubtedly have established robust relationships with reputable suppliers.
The Value of Strong Supplier Networks
- Consistent Quality: Long-term partnerships with trusted suppliers ensure access to high-quality, reliable materials. This minimizes defects and ensures durability.
- Competitive Pricing: Established relationships can often lead to better pricing, which can sometimes be passed on to the customer or allow the company to maintain competitive margins while using superior products.
- Product Availability: Strong supplier relationships mean better stock availability and faster delivery times, reducing delays in project timelines.
- Access to Innovation: Reputable suppliers often introduce new products and technologies first to their key partners, allowing Passmore Group to offer cutting-edge solutions to their clients.
- Warranty Support: When issues arise, established supplier relationships facilitate smoother warranty claims and replacements.
The “Design and Supply” Element
The website repeatedly states that their divisions “Taking care of everything from design and supply, right through to installation.” The “supply” element is crucial.
It implies that customers don’t need to source their own materials.
Passmore Group handles this, leveraging their expertise and supplier network.
This adds another layer of convenience and quality control to their fully managed service.
For example, in a kitchen renovation, they likely source:
- Cabinetry: From reputable manufacturers.
- Countertops: Various materials like granite, quartz, laminate, or solid surface.
- Appliances: Access to trade accounts with major appliance brands.
- Fixtures: Sinks, taps, lighting, flooring.
Similarly, for bathrooms, they would source sanitaryware, tiling, showers, baths, and heating elements.
This integrated supply chain management contributes significantly to the seamless execution and high-quality finish praised in customer testimonials.
It removes the guesswork and potential pitfalls of homeowners trying to manage multiple material procurements themselves.
Frequently Asked Questions
What services does Passmoregroup.co.uk offer?
Based on looking at the website, Passmoregroup.co.uk offers a comprehensive range of fully project-managed home improvement services, including bespoke bathrooms More Bathrooms, easy-access mobility bathrooms More Ability, customized kitchens More Kitchens, relaxing bedrooms More Bedrooms, and structural building work like extensions, conversions, and alterations More Build.
Is Passmore Group a family-run business?
Yes, the website explicitly states that Passmore Group is a “true family-run business.”
How long has Passmore Group been serving the Yorkshire area?
Passmore Group has been proudly serving Yorkshire for over 60 years, with its heritage dating back to 1965.
What does “fully project managed service” mean for customers?
A “fully project managed service” means that Passmore Group handles every aspect of the home improvement project, from initial design and supply of materials to installation and completion, providing a single point of contact and managing all tradespeople to ensure a stress-free experience for the customer.
Where are Passmore Group’s showrooms located?
Passmore Group has showrooms in several locations across Yorkshire: Leeds Head Office, Harrogate, Otley, and a concession showroom in Mirfield Whiteleys Garden Centre.
Does Passmore Group offer services for people with disabilities or in later life?
Yes, their “More Ability” division specializes in creating easy-access mobility bathrooms designed to help individuals remain independent without compromising on style, specifically catering to the needs of later life or those with a disability.
Can Passmore Group handle large-scale building projects like extensions?
Yes, their “More Build” division offers a start-to-finish building service that manages entire projects like extensions, conversions, and alterations from concept to completion.
How do I get a quote or start a project with Passmore Group?
While the website doesn’t detail the exact quoting process, it prominently features “Call Us” and “Get In Touch” options, suggesting that initiating contact via phone or an inquiry form is the first step.
Do customers need to source their own materials?
No, the website states that their divisions “Taking care of everything from design and supply, right through to installation,” implying that Passmore Group handles the sourcing and supply of all necessary materials.
Are the staff at Passmore Group experienced and professional?
Based on customer testimonials, staff members are frequently praised for being professional, friendly, highly skilled craftsmen, and punctual.
What kind of customer support does Passmore Group provide during a project?
Testimonials indicate that Passmore Group keeps customers informed through personal telephone calls and ensures clear procedures are in place, even during challenging times like the COVID-19 pandemic.
Does Passmore Group do charity or community work?
Yes, the website mentions that Passmore Group has been supporting the Leeds Community and local charities since 1965.
Can I see examples of Passmore Group’s completed work?
While the website includes customer testimonials describing completed projects, it doesn’t explicitly feature a dedicated photo gallery.
However, their showrooms would provide tangible examples of their work and material quality.
What is the typical timeline for a project with Passmore Group?
The website doesn’t provide typical timelines, as these would vary significantly based on project scope.
However, the fully project-managed approach aims to optimize efficiency and minimize delays.
Are there any specific accreditations or awards mentioned on the website?
The “News” section mentions “awards, accreditation,” suggesting that Passmore Group holds relevant industry recognitions, though specific accreditations are not detailed on the homepage.
How does Passmore Group handle unforeseen issues during a renovation?
Given their “fully project managed” service and positive testimonials, it’s implied that their project managers handle unforeseen issues, coordinating solutions and communicating with the client effectively.
What is the VAT number and company registration details for Passmore Group?
Passmore Group is a trading name of B&K Passmore Limited.
Their VAT Number is 168830436, and Company Number is 4164081, registered in England & Wales as a Private Limited Company.
Is the website easy to navigate?
Yes, the website features a clean layout with clear navigation menus at the top, making it straightforward to find information about their services and company.
Does Passmore Group offer job opportunities?
Yes, there is a “Vacancies” section on the website, indicating that they offer current vacancies and opportunities to join the Passmore Group team.
What sets Passmore Group apart from other home improvement companies?
According to the website, their differentiators include over 60 years of family-run heritage, a fully project-managed service that prioritizes peace of mind, strong customer care, and specialized divisions for each home area, including unique expertise in mobility bathrooms.
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