Based on looking at the website, Pcrichard.com appears to be a legitimate and long-standing retailer specializing in home appliances, electronics, and outdoor living products.
With over a century of operation, they emphasize a family-owned and operated business model, aiming for honesty, integrity, and reliability.
Their online presence highlights various sales, financing options, and a commitment to customer service, suggesting a comprehensive approach to selling and supporting their product offerings.
This review will dive into the various facets of Pcrichard.com, scrutinizing everything from their product range and pricing strategies to their customer service reputation and delivery options.
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Product Range and Inventory Depth
Pcrichard.com offers an extensive array of products across several key categories, making it a potential one-stop shop for home needs.
Their inventory appears robust, covering everything from major kitchen appliances to smaller household electronics and outdoor equipment.
Kitchen Appliances
The site showcases a wide selection of kitchen appliances, including refrigerators, dishwashers, microwaves, and stoves.
Brands like Frigidaire and Bosch are prominently featured, indicating a commitment to carrying well-known and reputable manufacturers. For instance, the “Frigidaire 32 in. 17.6 cu. ft.
Counter Depth French Door Refrigerator” is highlighted with a significant price reduction, demonstrating their competitive pricing on popular items. Artsabers.com Reviews
This depth allows consumers to compare various models and features directly on the platform.
Laundry Appliances
When it comes to laundry, Pcrichard.com offers a variety of washers and dryer sets.
While specific brands aren’t as explicitly detailed in the homepage text for laundry as they are for kitchen appliances, the inclusion of “Washer & Dryer Sets” as a primary category suggests a comprehensive selection.
This typically includes top-load, front-load, and stackable options from major appliance manufacturers, catering to different space and capacity requirements.
Televisions and Audio Equipment
Electronics, particularly TVs and audio systems, form a significant part of their offerings. Webuyanybike.com Reviews
The website mentions “Samsung TVs,” “LG, Samsung & TCL TVs,” and audio brands like “JBL Flip 6” and “LG & Samsung audio,” indicating a strong presence in the consumer electronics market.
They frequently promote discounts, such as “Up to 40% off select TVs,” which makes them a competitive option for those looking for new entertainment systems.
The variety spans from entry-level to high-end models, including 4K UHD Smart TVs.
Outdoor Living and Grills
Pcrichard.com extends its product line to outdoor living, featuring items like Weber Grills, patio furniture, lawn mowers, and fire pits.
The “Weber GENESIS E-335 3-Burner Freestanding Liquid Propane Gas Grill” is highlighted with a price drop and includes free delivery and assembly, which adds significant value. Bpdrainsoutheast.co.uk Reviews
This category demonstrates their ability to cater to seasonal needs and provide larger, more complex items requiring special handling.
Small Appliances and Smart Home Devices
Beyond major appliances, the site also lists “Small Appliances,” “Vacuums,” and “Smart Home” devices.
While specific examples for small appliances aren’t detailed, this category typically includes blenders, coffee makers, toasters, and other kitchen gadgets.
The inclusion of “Smart Home” products suggests they are keeping pace with technological trends, offering devices that integrate with modern smart home ecosystems for enhanced convenience and efficiency.
Pricing Strategy and Promotional Offers
Pcrichard.com employs a multi-faceted pricing strategy that combines competitive base prices with aggressive promotional offers, aiming to attract and retain customers in a highly competitive retail market. Dfds.com Reviews
Their approach leverages discounts, special financing, and value-added services.
Discounts and Sales Events
The website frequently advertises significant price reductions on various products. Examples include:
- Mattresses: “Up to 30% off select Mattresses”
- Appliances: “Up to 40% off + up to $1300 in additional savings on select appliances”
- TVs: “Up to 40% off select Tvs”
- Air Conditioners: “ACs starting at $149”
These promotions often come with specific conditions, such as “select models” or “greater than 10% off,” which is standard practice in retail.
The dynamic pricing on items like the “Dyson Purifier Hot+Cool Gen1 HP10” reduced from $529.97 to $399.97 and the “Frigidaire 17.6 cu. ft.
Refrigerator” reduced from $1,999.97 to $1,198.97 illustrates their willingness to offer substantial savings to move inventory. Colombiacoffeeroasters.co.uk Reviews
Low Price Guarantee
P.C.
Richard & Son explicitly states a “Lowest Price Guarantee.” This policy promises to refund 100% of the difference if a competitor advertises a lower price on an identical, new, in-stock item within 30 days of purchase.
This is a powerful tool for building customer confidence, as it mitigates the fear of overpaying and encourages customers to buy knowing they’re getting a competitive deal.
The process for claiming this guarantee involves contacting customer service via phone or chat, indicating a structured approach to fulfilling this promise.
Special Financing Options
Understanding that major purchases require flexible payment solutions, Pcrichard.com offers several special financing programs through its P.C. Richard & Son Credit Card. These include: Storagevault.com Reviews
- No Interest if Paid in Full: Promotions ranging from 6, 12, 18, or 24 months with no interest if the promotional balance is paid off within the specified period. For example, “24 Months on select appliance purchases totaling $999 or more.”
- 36 Months Special Financing: Available for mattresses priced $2,999 or more, requiring equal monthly payments for the duration.
- Statement Credit Offer: A 3% statement credit on qualifying purchases of select appliances or electronics totaling $999 or more, subject to credit approval and specific promotional periods.
It’s important to note the terms and conditions, such as the Purchase APR 34.99% for new accounts as of 7/16/24 and penalty APR 39.99%, as well as promo fees that may apply to certain financing options.
While these financing options can make high-ticket items more accessible, consumers should carefully review the terms to avoid accruing interest if the balance isn’t paid off within the promotional window.
“Buy Now, Pay Later” Solutions
Beyond their proprietary credit card, Pcrichard.com also partners with “Affirm” for “buy now pay later” options.
This provides an alternative for customers who prefer to split payments into smaller, manageable installments without necessarily opening a new credit line with the retailer.
Additionally, “Acima Leasing” is offered for those without perfect credit, with a $1 initial lease period, though it’s crucial to understand that this doesn’t reduce the total cost of ownership. Tmx.com Reviews
Delivery and Installation Services
Pcrichard.com emphasizes convenient and comprehensive delivery and installation services, which are critical components for customer satisfaction, especially for large and complex products like appliances and grills.
Free Next Day Delivery
For eligible items, P.C.
Richard & Son offers “Free Next Day Delivery Available!” This is a significant competitive advantage in the e-commerce space, where speedy delivery is highly valued by consumers.
While specifics on eligibility are not detailed on the homepage, this promise indicates a robust logistics network capable of quick turnaround times for in-stock items.
This service likely applies to a wide range of smaller to medium-sized products that don’t require specialized installation. Xtools.com Reviews
Free Delivery & Assembly on Specific Products
Certain products come with added value through free delivery and assembly services. The website explicitly mentions:
- Select Weber Grills: “Free Delivery & Assembly on select Weber Grills.” This is particularly beneficial for large outdoor items that can be complex to assemble.
- Major Appliances: While not explicitly stating “free delivery” for all major appliances, the mention of “Free Installation on select Bosch Dishwashers” implies that delivery for these items is also included, or at least standard, given the need for installation.
These bundled services simplify the purchasing process for customers, eliminating the hassle and additional cost of arranging assembly or installation independently.
This focus on a seamless experience from purchase to ready-to-use product is a strong selling point.
Installation Services for Appliances
For items like dishwashers and potentially other built-in appliances, P.C. Richard & Son offers installation.
The “Free installation on select Bosch Dishwashers” highlights this capability. Chillofy.com Reviews
Professional installation is crucial for many appliances, ensuring proper functionality, safety, and adherence to manufacturer warranties.
This service suggests they employ or contract with trained technicians capable of handling complex setups.
Logistics and Service Area
Given their 115 years in business and “Award Winning Service Department,” P.C.
Richard & Son likely has a well-established delivery and service infrastructure.
While the homepage doesn’t detail their exact service area, their long history as a regional retailer in the Northeast US where their physical stores are primarily located suggests their delivery and installation services are most robust within this region. Talewand.com Reviews
For customers outside their immediate delivery zones, third-party shipping might be used, which could impact delivery times and service options.
The strong emphasis on their own service department implies a greater degree of control over the delivery and post-purchase experience.
Customer Service and Support
Pcrichard.com places a strong emphasis on customer service, leveraging its long history and family-owned status to build trust and provide comprehensive support.
Their approach includes multiple contact channels, a dedicated service department, and proactive support resources.
Award-Winning Service Department
A key highlight mentioned on the homepage is their “Award Winning Service Department” with “Over 100 Years of Service Experience.” This claim signifies a commitment to post-purchase support, which is crucial for major appliance and electronics retailers. Aitoolkit.com Reviews
An award-winning department suggests high satisfaction rates and efficient resolution of issues, from technical problems to delivery concerns.
This level of experience indicates a deep understanding of product issues and customer needs, setting them apart from some online-only retailers that may rely more heavily on third-party service providers.
Multiple Contact Channels
Richard & Son offers several ways for customers to get in touch, ensuring accessibility and convenience:
- Phone Support: A direct customer service line 1-877-727-1909 is provided for inquiries, particularly regarding their Low Price Guarantee.
- Live Chat: An option to “Chat with a Customer Service representative” offers real-time assistance for quicker questions or immediate support.
- Text with a Local Store Specialist: The “text with a local store specialist” feature is a unique offering that bridges the gap between online shopping and local store expertise. This allows customers to get personalized advice or assistance from staff who may have hands-on knowledge of products and local inventory. This is particularly valuable for complex purchases where expert advice is needed.
Pre-Purchase and Post-Purchase Support
The support structure appears to cover the entire customer journey:
- Pre-Purchase: Features like “ask our experts team” and “text with a local store specialist” indicate a focus on helping customers make informed decisions before buying. This includes providing product information, comparing models, and addressing specific needs.
- Post-Purchase: The “Award Winning Service Department” is geared towards addressing issues after the sale, such as product malfunctions, warranty claims, and delivery follow-ups. Their commitment to a “Lowest Price Guarantee” also falls under post-purchase support, demonstrating a willingness to adjust pricing if a better deal is found elsewhere within 30 days.
Returns and Refunds Policy Implied
While the homepage doesn’t explicitly detail a comprehensive return policy, the mention of “The value of the credit will be deducted from your refund if the mattress is returned” in the context of a mattress promotion implies a standard return and refund process is in place. Tomhollinger.com Reviews
For a retailer of this size and history, a clear and accessible return policy is expected, typically covering different product categories with specific conditions e.g., unopened items, time limits. A transparent return policy builds consumer confidence and reduces purchase anxiety.
Website Usability and Shopping Experience
A user-friendly website is paramount for a successful online retail operation.
Pcrichard.com appears to prioritize a straightforward and efficient shopping experience, though there are always areas for potential optimization.
Navigation and Search Functionality
The website structure seems well-organized with clear categories such as “TVs On Sale,” “Kitchen Appliances,” “Refrigerators On Sale,” “Washer & Dryer Sets,” “Weber Grills,” “Air Conditioners On Sale,” “Mattresses On Sale,” and more.
This categorical breakdown allows users to quickly navigate to desired product types. Kidsonthemovephysio.com Reviews
A “Popular Categories” section further aids discovery.
The presence of a search bar is implied, though not explicitly detailed in the provided text, which is a standard and necessary feature for e-commerce sites.
Effective search functionality, often with filtering options by brand, price, features, is crucial for customers looking for specific items within a vast inventory.
Product Presentation and Information
Product listings feature key information like prices, reduced prices, savings amounts, and availability “IN-STOCK & READY TO SHIP”. The inclusion of customer reviews e.g., “Dyson Purifier Hot+Cool Gen1 HP10 98” indicating 98 reviews helps build social proof and aids purchase decisions.
High-quality product images are also essential, though not explicitly mentioned in the text, they are standard for an established retailer. Medcerts.com Reviews
The mention of tools like “BTU Calculator: What size air conditioner do I need” and “Vented vs Ventless Dryers: what’s the difference?” points to value-added content designed to educate consumers and help them make informed choices.
This type of content enhances the shopping experience by providing practical guidance.
Checkout Process
While the checkout process is not detailed, the phrase “Final price in checkout ?” for certain items like the JBL Flip 6 speaker indicates a transparent approach where the full price, including any potential added costs or specific discounts, is revealed before final purchase. The statement “Don’t worry.
You’ll be able to see the price in checkout before you decide to buy it” for items with unlisted prices due to manufacturer restrictions reassures customers about pricing transparency.
The inclusion of “Pay Your Way” options like “Special Financing available,” “Affirm buy now pay later,” and “Acima Leasing” suggests a flexible and accommodating checkout that caters to various financial preferences. Findmypast.co.uk Reviews
This variety of payment methods is a strong positive for improving conversion rates.
Accessibility and Mobile Responsiveness
The text mentions “Enable Accessibility” and an “ADA class action settlement notice,” which indicates P.C.
Richard & Son’s commitment to making their website accessible to users with disabilities.
This is a crucial aspect of modern web design and legal compliance.
While mobile responsiveness isn’t explicitly stated, a retailer of this stature would likely have a well-optimized site for mobile browsing, given that a significant portion of online shopping occurs on mobile devices.
Reputation and Trustworthiness
Pcrichard.com appears to leverage its extensive history, operational transparency, and commitment to customer satisfaction to build a strong reputation and foster trustworthiness among its clientele.
Over a Century in Business
The statement “Family owned and operated 115 years of honesty, integrity & reliability” is a significant pillar of their reputation.
In an era where many businesses come and go, 115 years of continuous operation speaks volumes about their stability, adaptability, and fundamental business practices.
This longevity instills confidence, as it suggests a deep understanding of the market and a proven track record of serving customers.
Customers often equate long-standing businesses with reliability and a commitment to quality.
Reseller Ratings and Customer Reviews
The mention of “Reseller ratings Ecommerce reviews and ratings over 38,000 reviews” indicates that Pcrichard.com actively engages with and monitors customer feedback on third-party platforms.
The sheer volume of reviews suggests a large customer base and a willingness to be transparent about their service performance.
While the specific rating isn’t provided, the acknowledgment of these reviews points to an awareness of their online reputation and a commitment to address customer experiences, whether positive or negative.
User-generated content like reviews is a powerful trust signal for potential buyers.
The “Award Winning Service Department” further bolsters their trustworthiness.
External recognition or internal excellence awards validate their claims of superior customer support.
This aspect is particularly important for appliances and electronics, where post-purchase service, repairs, and warranty handling are critical.
A strong service department reputation can be a deciding factor for consumers choosing between retailers.
Lowest Price Guarantee
Their “Lowest Price Guarantee” policy, promising to match or beat competitor prices, enhances trust by assuring customers they are getting a fair deal.
This policy demonstrates confidence in their pricing strategy and a commitment to preventing buyer’s remorse.
The clear process outlined for claiming the guarantee calling customer service adds to its credibility.
Transparency in Financing Terms
While offering attractive financing, Pcrichard.com also includes detailed disclosures about APRs, promo fees, and interest accrual conditions e.g., “Interest will be charged to your account from the purchase date if the promotional balance is not paid in full…”. This level of transparency, although sometimes dense, is crucial for building trust, as it avoids hidden fees or unexpected charges, which can severely damage a retailer’s reputation.
Providing direct phone numbers for credit card inquiries 866-396-8254 also demonstrates a commitment to clear communication regarding financial agreements.
Comparisons to Competitors
Understanding their position relative to these competitors helps highlight their unique selling propositions.
Vs. National Retailers e.g., Best Buy, Lowe’s, Home Depot
- P.C. Richard & Son’s Strength: Niche Expertise and Service Focus. Unlike general merchandise retailers, P.C. Richard & Son focuses heavily on appliances and electronics. Their “Award Winning Service Department” and “Over 100 Years of Service Experience” suggest a deeper level of product knowledge and post-sale support that might surpass the often-outsourced service models of larger chains. Their “text with a local store specialist” also offers a personalized touch.
- National Retailer’s Strength: Wider Geographic Reach and Inventory Breadth Non-Appliance. Giants like Best Buy offer a broader range of consumer electronics beyond just home appliances, while Lowe’s and Home Depot excel in home improvement across the board. They also have a physical presence in nearly every major city, making in-store experiences and returns more accessible for a larger population.
Vs. Online-Only Retailers e.g., Amazon, Wayfair
- P.C. Richard & Son’s Strength: Integrated Delivery, Installation, and Local Support. For large items like appliances, P.C. Richard & Son’s “Free Delivery & Assembly” and “Free Installation” services are a significant advantage over many online-only players, which often rely on third-party logistics that can be less consistent or require separate arrangements for installation. Their local store presence even if regional provides a physical point of contact for service or returns, which Amazon primarily handles through mail and Wayfair through direct shipping from suppliers.
- Online-Only Retailer’s Strength: Unbeatable Pricing and Vast Selection often. Amazon, in particular, can often offer highly competitive pricing due to its scale and low overhead. Wayfair specializes in home goods with an immense catalog. However, this often comes at the cost of personalized service or integrated delivery/installation for large items.
Vs. Specialized Appliance Retailers e.g., Abt Electronics, local appliance stores
- P.C. Richard & Son’s Strength: Hybrid Model and Family Legacy. P.C. Richard & Son strikes a balance, offering the breadth of a larger regional chain with the legacy and perceived personal touch of a family-owned business. Their history 115 years and focus on “honesty, integrity & reliability” resonate with customers seeking a trustworthy specialist. Many local stores might not have the extensive inventory or sophisticated financing options that P.C. Richard offers.
- Specialized Retailer’s Strength: Hyper-Niche Expertise/High-End Focus. Some specialized retailers might focus exclusively on high-end appliances, offering concierge-level service and design consultation. Smaller local appliance stores might offer highly personalized service and community ties, though their pricing and inventory may be more limited.
In essence, P.C.
Richard & Son carves out its niche by combining the stability and robust logistics of a large regional retailer with the personalized service and trustworthiness associated with a long-standing, family-owned business.
Their integrated delivery and installation services for major appliances are a key differentiator against many online competitors.
Environmental and Social Responsibility Implied
While the homepage text of Pcrichard.com doesn’t explicitly detail extensive environmental or social responsibility initiatives, a long-standing business of 115 years operating in a specific region inherently carries certain implicit responsibilities and practices.
Longevity and Local Impact
A business that has operated for over a century in a specific community primarily the Northeast US often becomes an integral part of the local economy. This implies:
- Job Creation: Providing stable employment for generations of workers in their stores, warehouses, and service departments.
- Local Economic Contribution: Paying local taxes, supporting other local businesses through their supply chain, and participating in local commerce.
- Community Ties: A family-owned business often fosters deeper ties with the communities it serves, which can lead to informal or formal support for local initiatives.
Appliance Recycling and Disposal Inferred
For a major appliance retailer, responsible disposal of old appliances is a critical environmental consideration.
While not explicitly stated on the homepage, it is highly probable that P.C. Richard & Son offers or facilitates:
- Old Appliance Haul-Away: During new appliance delivery and installation, many retailers offer to remove and dispose of old units. This is a common service that prevents large appliances from ending up in landfills irresponsibly.
- Refrigerant Management: For items like refrigerators and air conditioners, proper handling of refrigerants e.g., R-32, mentioned for a Friedrich AC is vital to prevent ozone depletion and global warming. A reputable service department would be expected to follow environmental regulations for these substances.
- E-Waste Recycling: For electronics like TVs and audio equipment, e-waste recycling programs are increasingly mandated or encouraged. P.C. Richard & Son, as a major seller of these items, likely has protocols or partnerships for their responsible end-of-life disposal.
Energy Efficiency Promotion
The mention of “Energy Star” for a Friedrich Kuhl Series air conditioner suggests that P.C. Richard & Son promotes energy-efficient products.
By offering appliances that meet Energy Star ratings, they implicitly support energy conservation and help consumers reduce their carbon footprint and utility bills. This aligns with broader environmental goals.
Accessibility Initiatives
The presence of “Enable Accessibility” and an “ADA class action settlement notice” on their website directly addresses social responsibility concerning inclusivity.
This demonstrates a commitment to making their online shopping experience accessible to individuals with disabilities, ensuring equal access to their products and services.
This proactive step towards ADA compliance highlights a conscious effort to serve all potential customers.
While the website doesn’t feature a dedicated corporate social responsibility CSR report or detailed sustainability pages, the inherent nature of their long-standing business, coupled with implicit industry practices, suggests a level of social and environmental awareness that is fundamental to their operations.
Warranty and Post-Purchase Support Extended
Beyond their acclaimed service department, Pcrichard.com’s approach to warranties and comprehensive post-purchase support is crucial for customer peace of mind, especially for high-value purchases like appliances and electronics.
Manufacturer Warranties
Like all reputable retailers, P.C.
Richard & Son undoubtedly honors manufacturer warranties.
When you purchase an appliance or electronic device, it comes with a standard warranty from the manufacturer, covering defects in materials and workmanship for a specified period e.g., 1 year for most major appliances. P.C.
Richard & Son’s role is to facilitate claims and service under these warranties, often directing customers to the manufacturer’s authorized service centers or providing their own certified technicians for in-warranty repairs.
Their “Award Winning Service Department” would be integral to this process, acting as a liaison or direct service provider.
Extended Service Plans
While not explicitly detailed on the homepage, it is a common practice for retailers of major appliances and electronics to offer extended service plans or protection plans at the point of sale. These plans go beyond the manufacturer’s warranty, offering:
- Longer Coverage: Extending protection for several additional years e.g., 2, 3, or 5 years after the manufacturer’s warranty expires.
- Broader Coverage: Often including protection against power surges, accidental damage, or wear and tear not covered by standard warranties.
- Convenience: Providing direct access to P.C. Richard & Son’s service department for repairs, often without deductibles or hidden fees.
- Replacement Guarantees: In some cases, if a product cannot be repaired, the plan might offer a full replacement.
These plans are typically offered as an optional add-on purchase.
For consumers investing in high-cost items, an extended service plan can be a valuable safeguard against unexpected repair costs.
Given their emphasis on an “Award Winning Service Department,” it’s highly probable that P.C.
Richard & Son has robust extended service offerings that align with their commitment to long-term customer satisfaction.
Parts and Accessories
For many appliances, the availability of replacement parts and accessories is critical for long-term use.
While not explicitly mentioned, a retailer with over a century of service experience would likely have channels for sourcing genuine manufacturer parts for repairs carried out by their service department.
They might also offer common accessories e.g., water filters for refrigerators, specific cleaning products on their website or in-store.
Troubleshooting and Resources
The website already demonstrates a commitment to providing helpful resources, such as the “BTU Calculator” and “Vented vs Ventless Dryers” guides.
This indicates a willingness to empower customers with information.
It’s reasonable to infer that their online platform or customer service team also provides:
- Basic Troubleshooting Guides: FAQs or knowledge base articles to help customers resolve minor issues independently.
- Product Manuals: Links or access to digital product manuals for detailed operational instructions.
- Technical Support: Assistance for more complex technical issues that might not require a service visit but need expert guidance.
This holistic approach to post-purchase support, combining manufacturer warranty facilitation, potential extended service plans, parts availability, and informational resources, ensures that customers feel supported throughout the lifespan of their purchased products.
This comprehensive support network is a significant factor in fostering customer loyalty and positive reviews.
Frequently Asked Questions
Is Pcrichard.com a legitimate website?
Yes, Pcrichard.com is a legitimate website for P.C.
Richard & Son, a family-owned and operated retailer that has been in business for over 115 years.
They specialize in home appliances, electronics, and mattresses.
What types of products does Pcrichard.com sell?
Pcrichard.com sells a wide range of products including kitchen appliances refrigerators, dishwashers, microwaves, stoves, laundry appliances washers, dryers, televisions, audio equipment, outdoor living products grills, patio furniture, small appliances, vacuums, and smart home devices.
Does P.C. Richard & Son offer free delivery?
Yes, P.C.
Richard & Son offers “Free Next Day Delivery Available!” on select items.
They also offer “Free Delivery & Assembly on select Weber Grills” and “Free Installation on select Bosch Dishwashers.”
What is the “Lowest Price Guarantee” at P.C. Richard & Son?
The “Lowest Price Guarantee” ensures that if a competitor advertises a lower price on an identical, new, in-stock item within 30 days of your purchase, P.C. Richard & Son will refund 100% of the difference.
What are the financing options available on Pcrichard.com?
Pcrichard.com offers several financing options including special financing with their P.C.
Richard & Son Credit Card e.g., 6, 12, 18, 24, or 36 months no interest if paid in full promotions, a 3% statement credit on qualifying purchases, and “buy now pay later” options through Affirm and Acima Leasing.
How can I contact P.C. Richard & Son customer service?
You can contact P.C.
Richard & Son customer service via phone at 1-877-727-1909, through live chat on their website, or by texting with a local store specialist.
Does P.C. Richard & Son offer installation services for appliances?
Richard & Son offers installation services for certain appliances, such as “Free Installation on select Bosch Dishwashers,” indicating professional setup for eligible items.
What is the reputation of P.C. Richard & Son’s service department?
Richard & Son boasts an “Award Winning Service Department” with “Over 100 Years of Service Experience,” suggesting a strong reputation for reliable and experienced post-purchase support and repairs.
Are there P.C. Richard & Son physical stores?
Richard & Son is a multi-channel retailer with physical store locations, primarily concentrated in the Northeast United States, in addition to their online presence.
Can I return items purchased from Pcrichard.com?
While a full return policy isn’t detailed on the homepage, the mention of “The value of the credit will be deducted from your refund if the mattress is returned” implies a standard return process is in place.
It’s advisable to check their full return policy details for specific product categories.
Does P.C. Richard & Son sell mattresses?
Richard & Son sells mattresses and frequently runs promotions like “Up to 30% off select Mattresses.”
Are there any specific brands Pcrichard.com is known for carrying?
Pcrichard.com carries well-known brands such as Samsung, LG, TCL for TVs and audio, Bosch, Frigidaire for appliances, Weber for grills, and Dyson for purifiers.
What is the typical delivery timeframe for orders?
Richard & Son advertises “Free Next Day Delivery Available!” for eligible items, indicating a quick turnaround for in-stock products.
Does Pcrichard.com offer gift cards?
The homepage text excludes “gift cards” from certain promotional offers, implying that gift cards are available for purchase but may have specific terms for use with discounts.
How does the “buy now pay later” option with Affirm work?
The “buy now pay later” option with Affirm allows customers to split their purchase into smaller, manageable installments over time, subject to Affirm’s terms and credit approval.
Does Pcrichard.com sell air conditioners?
Yes, Pcrichard.com sells a variety of air conditioners, including window units, portable units, and smart models, with some “starting at $149.”
Are there customer reviews available on Pcrichard.com?
Yes, the website integrates customer reviews directly on product pages, indicated by metrics like “98” or “1587” next to product listings, representing the number of reviews.
What kind of warranties are honored by P.C. Richard & Son?
Richard & Son honors manufacturer warranties for the products they sell.
They also likely offer extended service plans for additional protection beyond the standard manufacturer coverage.
Does Pcrichard.com offer educational resources for buyers?
Yes, the website provides helpful educational resources like a “BTU Calculator: What size air conditioner do I need” and “Vented vs Ventless Dryers: what’s the difference?” to assist customers in making informed decisions.
Is financing available for customers with imperfect credit?
Richard & Son offers “Acima Leasing” with a “$1 to start” option for customers who may not qualify for traditional credit, allowing them to lease items with an option to own.
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