RateMyService Dashboard Overview

Once you log into RateMyService, you’ll land on a dashboard that gives you a quick look at your feedback data and allows you to manage your settings. It’s designed to be intuitive, simplifying data analysis so you can easily see how your business is performing.

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Key Sections of the Dashboard

• Customer Feedback: This is probably where you’ll spend a lot of your time. Here, you can review all the feedback you’ve received. You can see:
  • Individual Reviews: What each customer said and which staff member received the feedback.
  • Filtering Options: You can filter feedback by positive, neutral, or negative reviews, or even by individual staff members.
  • Date Range: Adjust the date range to see feedback over specific periods (e.g., last 7, 30, or 90 days).
• Reporting: This section provides a visual representation of your feedback statistics. You’ll typically find graphs and charts that show trends in customer satisfaction over time. This helps you quickly assess overall performance and identify any patterns or areas that need immediate attention.
• Settings: This is where you fine-tune how RateMyService works for your business. You can:
  • Customize Surveys: Adjust the look, feel, and wording of your feedback prompts.
  • Notification Settings: Configure email alerts, for instance, to only get notified about dissatisfied feedback.
  • Agent Management: Add or remove staff members and manage their active status.
  • Integrations: Connect to external review sites like Google My Business, Yelp, or Trustpilot.
  • White-Label Settings (for Enterprise plans): If you have an Enterprise or Agency plan, this is where you can brand the platform with your own logo and domain.

User-Friendly Interface

Users often describe the dashboard as easy to navigate and understand. The aim is to provide valuable insights without overwhelming you with complex data. This makes it accessible even if you’re not a data analysis expert. The focus is on providing actionable insights to help you improve service quality and foster better customer relationships.

Read more about RateMyService Review:
RateMyService Review & First Look
RateMyService Features
RateMyService Pros & Cons
Is RateMyService Legit?
How Does RateMyService Work?
RateMyService Pricing