Restaurantequipment.com Review

Based on checking the website, Restaurantequipment.com appears to be a legitimate and well-established online retailer for commercial kitchen supplies.

The site, operated by Cresco Resco, demonstrates transparency through its long operational history online since 1996, physical store locations, and clear customer service information.

Overall Review Summary:

• Website Age: Established online since 1996, indicating long-term operation.
• Physical Presence: Operates 5 physical store locations across California, Colorado, and Nevada.
• Customer Service: Prominently displays an 800-number and contact options.
• Return Policy: Clear 30-day return policy stated.
• Shipping: Promises shipping within 24 hours for online orders.
• Product Range: Extensive categories from refrigeration to smallwares and design services.
• Transparency: Provides store hours, addresses, and phone numbers for all locations.
• Ethical Standing: Deals in restaurant equipment, which is permissible and beneficial.

Restaurantequipment.com, under the Cresco Resco brand, presents itself as a reliable source for commercial kitchen needs.

Their longevity in the online space since 1996, coupled with a network of five physical stores, lends significant credibility.

This dual online and brick-and-mortar presence suggests a robust operation, capable of handling sales, logistics, and customer support efficiently.

The homepage clearly outlines their commitment to customer service, offering a direct 800 number and various contact methods.

Furthermore, the explicit 30-day return policy and the promise of 24-hour shipping for online orders inspire confidence in their operational efficiency and customer-centric approach.

They also highlight their “Open to the Public” policy, making their extensive inventory accessible to a broader audience beyond just businesses.

This comprehensive presentation suggests that restaurantequipment.com is a trustworthy platform for acquiring restaurant equipment.

Best Alternatives for Restaurant Equipment & Commercial Kitchen Supplies:

Here are seven highly-regarded alternatives for sourcing restaurant equipment and commercial kitchen supplies, focusing on ethical, non-edible products within the same niche:

• WebstaurantStore

  

  • Key Features: One of the largest online restaurant supply companies. vast inventory covering nearly every commercial kitchen need. competitive pricing. detailed product descriptions and reviews. large customer base.
  • Average Price: Varies widely, generally competitive with wholesale pricing.
  • Pros: Enormous selection, often has niche items. excellent customer service. fast shipping. reliable for bulk orders.
  • Cons: Shipping costs can add up for smaller items. some products may require freight shipping.

• Restaurant Depot

  • Key Features: Wholesale cash-and-carry foodservice supplier. requires business membership free for qualifying businesses. extensive range of products including equipment, food, and supplies.
  • Average Price: Wholesale pricing, often lower than retail.
  • Pros: In-person shopping experience. wide selection. good for bulk purchases. immediate pickup.
  • Cons: Membership required. not accessible to the general public. physical locations only for direct purchase.

• KaTom Restaurant Supply

  • Key Features: Family-owned business established in 1987. large online catalog of commercial kitchen equipment and supplies. offers financing options. strong focus on customer support.
  • Average Price: Competitive, mid-range to high-end options available.
  • Pros: Reputable and experienced. good range of quality brands. responsive customer service. offers design services.
  • Cons: Website navigation can be overwhelming due to sheer volume. shipping times can vary.

• Central Restaurant Products

  • Key Features: Over 40 years in business. offers a comprehensive selection of restaurant equipment, furniture, and supplies. boasts a strong reputation for reliability and customer satisfaction.
  • Average Price: Generally competitive with a focus on value.
  • Pros: Long-standing reputation. wide product variety. frequent sales and promotions. reliable shipping.
  • Cons: Some users report occasional backorder issues. detailed product specifications sometimes lacking on initial view.

• Elite Restaurant Equipment

  • Key Features: Offers a curated selection of commercial kitchen equipment and supplies. focuses on quality brands and customer service. provides free shipping on most items.
  • Average Price: Mid-to-high range, reflecting quality.
  • Pros: Free shipping on many items. good customer support. focuses on reliable brands. user-friendly website.
  • Cons: Smaller selection compared to giants like WebstaurantStore. some very specialized items might not be available.

• Food Service Warehouse

  • Key Features: Offers a broad inventory of foodservice equipment, smallwares, and supplies. provides detailed product information and buying guides. aims for competitive pricing.
  • Average Price: Competitive across various price points.
  • Pros: Good selection of products. helpful guides and resources. often has promotional offers.
  • Cons: Customer service response times can sometimes vary. website design could be more modern.

• Restaurant Supply

  • Key Features: A straightforward online store offering essential restaurant equipment and supplies. focuses on efficiency and direct sales. often features popular brands.
  • Average Price: Competitive, often aiming for affordability.
  • Pros: Simple and easy to navigate. good for basic and common equipment needs. reliable delivery.
  • Cons: Less extensive inventory compared to larger retailers. may not carry very specialized or high-end equipment.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

restaurantequipment.com Review & First Look

When you first land on restaurantequipment.com, you’re greeted with a professional, clean layout that immediately communicates its purpose: a hub for all things commercial kitchen.

What immediately stands out is the clear declaration, “OPEN TO THE PUBLIC,” signaling accessibility beyond just registered businesses.

This is a significant plus, as it broadens their potential customer base and removes a common barrier found with many wholesale suppliers.

Initial Impressions and Website Navigation

The top banner clearly advertises “Order Online! Pick up in Store,” a feature that highlights their omnichannel approach, blending e-commerce convenience with the tangibility of physical locations.

This hybrid model is a strong indicator of a legitimate and well-resourced operation.

Navigation is straightforward, with main categories prominently displayed, such as “Refrigeration Equipment,” “Restaurant & Bakery Ovens,” and “Commercial Ice Equipment.” These categories are well-defined and lead to further sub-categorizations, making product discovery efficient.

The presence of a Spanish language option “Hablamos Español” also shows a commitment to serving a diverse customer base, reflecting thoughtful consideration for their market.

Transparency and Credibility Indicators

A key aspect of a trustworthy online retailer is transparency. Restaurantequipment.com shines in this regard.

Beyond the product listings, they clearly state their physical locations 5 stores across CA, CO, NV, complete with addresses, individual phone numbers, and store hours.

This level of detail offers immense reassurance to potential buyers, knowing there’s a tangible business behind the website. Roamright.com Review

The “Customer Service 800 443-1400” number is highly visible, providing immediate access to support.

Their claim of being “Online since 1996” is a powerful testament to their longevity and experience in the e-commerce space, a rare feat for many online businesses.

restaurantequipment.com Features

Restaurantequipment.com offers a robust suite of features designed to cater comprehensively to the needs of foodservice businesses, from startups to established chains.

These features extend beyond mere product listings, encompassing design services, efficient logistics, and a commitment to customer satisfaction.

Comprehensive Product Categories

The website boasts an impressive array of product categories, covering virtually every piece of equipment and supply a restaurant might need. This includes major appliances like Commercial Refrigerators, Restaurant & Bakery Ovens, Electric & Gas Ranges, and Floor Fryers. Beyond the heavy machinery, they also list Commercial Ice Machines, Restaurant Food Equipment like stockpots and frypans, Restaurant Sinks, Restaurant Food Storage containers, and Stainless Steel Tables. This breadth ensures that a single vendor can meet diverse operational needs, streamlining the procurement process for businesses. For instance, a new cafe owner could source their espresso machine, refrigerators, and work tables all from one place, simplifying logistics and vendor management.

Professional Kitchen Design Services

One of the standout features is their Design Services. Cresco Resco, the parent company, emphasizes its over 40 years of experience in designing foodservice establishments. This isn’t just about selling equipment. it’s about providing a holistic solution. They highlight the importance of “Designing it ‘right’ on paper, before construction begins,” to avoid “costly oversights, change orders and errors.” This service is invaluable for new ventures or establishments undergoing significant renovations, as it ensures compliance with state mandates for technical and hygiene requirements, maximizing workflow efficiency and operational safety. This proactive approach to design can save businesses significant time and money in the long run.

Efficient Logistics and Customer-Centric Policies

The site clearly outlines its logistical advantages: Shipping Online orders get shipped within 24 hours and a 30 day return policy. These policies are critical for commercial buyers who often operate on tight schedules and need reliable delivery and flexibility for returns. The option for Local Pickup at their five physical locations further enhances convenience, allowing customers to “Get orders faster while avoiding shipping fees.” This is especially beneficial for large, heavy items where freight costs can be substantial. The presence of a blog with articles like “Troubleshooting Common Steam Table Issues” also demonstrates a commitment to providing value beyond just transactions, offering practical advice and support to their customers.

restaurantequipment.com Pros & Cons

Understanding the strengths and weaknesses of any online platform is crucial for informed decision-making. Helplyncs.com Review

Restaurantequipment.com, while offering a robust service, also has areas where potential users might find limitations.

Advantages of Using restaurantequipment.com

• Long-Standing Reputation and Experience: Being “Online since 1996” and having “over 40 years” of experience as Cresco Resco the parent company in supplying restaurant equipment speaks volumes. This longevity signals stability, reliability, and deep industry knowledge, which is a significant advantage for businesses looking for a trusted partner. This isn’t a fly-by-night operation. it’s a seasoned player.
• Physical Presence and Local Pickup Options: The existence of five physical stores across key US states California, Colorado, Nevada offers a tangible touchpoint. This allows customers to inspect products, speak with staff in person, and, crucially, utilize the “Local Pickup” option to save on shipping costs and get items faster. For large or urgent equipment needs, this is an invaluable benefit.
• Comprehensive Product Selection: From major appliances like commercial refrigerators and ovens to smaller ware and food storage solutions, the website’s range is extensive. This makes it a one-stop-shop for many foodservice operations, simplifying procurement. The inclusion of specialized items like “Commercial Ice Equipment” and “Stainless Steel Tables” indicates a thorough inventory.
• Dedicated Design Services: The availability of professional kitchen design services, leveraging decades of experience, is a significant value-add. This helps businesses plan efficient, compliant, and cost-effective kitchen layouts before construction, potentially saving substantial costs and headaches from errors and change orders.
• Transparent Customer Service: The clear display of an 800-number, multiple contact methods phone, email, social media, and physical store details promotes trust. Knowing you can easily reach someone for support or inquiries is a big plus for business-to-business transactions.
• Fast Shipping and Clear Return Policy: The promise of shipping online orders within 24 hours and a 30-day return policy are standard industry expectations that restaurantequipment.com meets, providing peace of mind for buyers regarding delivery speed and product satisfaction.
• Open to the Public: Unlike some wholesale suppliers that strictly limit access to registered businesses, restaurantequipment.com clearly states it’s “OPEN TO THE PUBLIC.” This broadens its appeal and makes commercial-grade equipment accessible to smaller businesses, home chefs, or educational institutions.

Potential Limitations or Areas for Consideration

• Geographic Concentration of Physical Stores: While having five physical stores is a pro, they are concentrated in specific Western states. Businesses located outside of California, Colorado, and Nevada will primarily rely on online ordering and shipping, negating the local pickup benefit. This limits the “local supplier” advantage for a large portion of the US.
• Lack of Detailed Product Reviews on Homepage: While the site mentions “Customers Trust Us,” the homepage doesn’t prominently feature customer reviews or ratings for individual products. While this might exist deeper within product pages, a quick glance on the homepage or category pages would be more reassuring for new visitors. Trust badges are good, but direct customer feedback is better.
• Online Pricing Transparency: While categories are listed, immediate pricing transparency for a wide range of products on the homepage itself isn’t fully apparent without into specific product pages. This isn’t necessarily a con, but for quick comparisons, it might require more clicks than some users prefer.
• No Obvious Live Chat Feature on Homepage: While multiple contact methods are available, a prominent live chat option common on many e-commerce sites for immediate queries isn’t immediately visible on the homepage’s main view. This could be a minor inconvenience for users seeking instant answers without making a phone call.
• Focus on Commercial Scale: While “open to the public,” the primary focus remains on commercial-grade equipment. This means that for very small-scale home use or hobbyists, the products might be overkill in terms of size, capacity, or cost, though the website is clearly designed for its target commercial audience.

restaurantequipment.com Alternatives

When seeking alternatives to restaurantequipment.com, businesses have a variety of reputable suppliers that offer extensive catalogs of commercial kitchen equipment and supplies.

These alternatives often compete on price, inventory depth, shipping logistics, and specialized services.

Selecting the right one often comes down to specific needs, location, and budget.

Direct Competitors and Their Strengths

• WebstaurantStore: As one of the largest online restaurant supply companies, WebstaurantStore offers an unparalleled selection of products, from cooking equipment to disposables. Their strength lies in sheer volume and competitive pricing, often a go-to for bulk purchases or hard-to-find items. They are known for detailed product specifications and a vast customer review database.
• Restaurant Depot: This is a membership-based, cash-and-carry wholesale supplier with numerous physical locations. While requiring a business membership, it’s excellent for immediate, in-person bulk purchases of both equipment and food supplies. Their primary advantage is the ability to pick up items instantly and often at wholesale prices, bypassing shipping times for urgent needs.
• KaTom Restaurant Supply: A family-owned business with a long history, KaTom provides a comprehensive online catalog. They are known for strong customer service and a wide range of reputable brands. KaTom often offers financing options, which can be a significant benefit for new businesses or those looking to manage cash flow.
• Central Restaurant Products: With over 40 years in the business, Central Restaurant Products is another well-established player offering a broad selection of equipment, furniture, and supplies. They have a solid reputation for reliability and often feature sales and promotions, making them a strong contender for value.
• Elite Restaurant Equipment: This retailer focuses on a curated selection of quality brands, often with free shipping on many items. If a business prioritizes specific high-quality brands and customer support, Elite Restaurant Equipment can be a good choice, though their overall inventory might be less extensive than WebstaurantStore.

Factors to Consider When Choosing an Alternative

When evaluating these alternatives, consider the following:

• Inventory Depth: Do they carry all the specific items and brands you need, from large appliances to smallwares? Some vendors specialize more than others.
• Pricing Structure: Compare list prices, but also factor in shipping costs, membership fees if any, and potential bulk discounts.
• Shipping & Logistics: What are their shipping times? Do they offer freight shipping for large items? Are there options for expedited delivery?
• Customer Support: How accessible is their customer service? Do they offer live chat, phone support, or dedicated account managers?
• Return Policies: Understand their return windows, restocking fees, and procedures for damaged or incorrect items.
• Additional Services: Do they offer design services, installation, or maintenance support that aligns with your operational needs?
• User Experience: How easy is their website to navigate? Are product descriptions detailed, and are there customer reviews available?

By thoroughly vetting these aspects, businesses can confidently choose an alternative that best supports their operational demands and budgetary constraints.

How to Utilize restaurantequipment.com Effectively

Maximizing your experience with restaurantequipment.com involves understanding its features beyond just browsing products.

By leveraging their established services and policies, businesses can streamline their purchasing process, ensure they get the right equipment, and potentially save on costs. Starlinevanlines.com Review

Leveraging Design Services for Optimal Layout

One of the most valuable, yet often overlooked, services offered by Cresco Resco restaurantequipment.com’s parent company is their Design Services. With over four decades of experience, their designers are experts in foodservice establishment layouts. For a new restaurant venture or a significant renovation, utilizing these services is paramount.

• Avoid Costly Mistakes: As the website states, “Designing it ‘right’ on paper, before construction begins, is the key to avoiding costly oversights, change orders and errors.” These errors can translate into thousands of dollars in rework, delays, and lost revenue.
• Ensure Compliance: Their designers are knowledgeable about “all state mandated technical and hygiene requirements.” This ensures your kitchen meets necessary health and safety codes from the outset, preventing compliance issues down the line.
• Optimize Workflow: An experienced designer can create a layout that maximizes efficiency, minimizes unnecessary movement, and enhances productivity for your kitchen staff. This directly impacts operational costs and food output.
• Integrated Solutions: Since they also sell the equipment, their design recommendations are practical and consider the specific products available, leading to a more cohesive and functional kitchen.

To leverage this, initiate contact with their design team early in your planning phase.

Provide them with your concept, menu, projected volume, and any existing space constraints.

This proactive approach can significantly smooth your setup process.

Strategic Use of Local Pickup and Shipping Options

Restaurantequipment.com offers flexible delivery solutions that can be strategically utilized based on your needs and location.

• Local Pickup for Urgency and Savings: If you’re located near one of their five physical stores Fresno, Denver, Sacramento, Reno, Las Vegas, the “Local Pickup” option is a must.
  • Speed: “Usually ready in 24 hrs” means you can get your equipment much faster than waiting for freight shipping, critical for urgent replacements.
  • Cost Savings: Avoiding shipping fees, especially for heavy or bulky items, can lead to substantial savings. For example, a commercial oven might incur hundreds of dollars in freight charges, which are negated by pickup.
  • Inspection: Picking up in person allows for immediate inspection of the product’s condition before it leaves the store.
• Efficient Online Shipping: For customers outside their immediate service areas, the promise of “Online orders get shipped within 24 hours” indicates a commitment to swift dispatch. Always review the shipping policy for estimated transit times based on your location and the size/weight of your order. Plan your purchases considering these timelines to avoid operational delays. For large equipment, understand if it will be delivered via freight and what kind of delivery service e.g., liftgate service is included or recommended.

Utilizing Customer Service and Blog Resources

Don’t hesitate to use their customer service team and educational resources.

• Direct Support: The prominently displayed 800-number and “Contact Us” link are there for a reason. For complex product inquiries, bulk order quotes, or specific return/warranty questions, speaking directly with their knowledgeable staff can save time and prevent errors.
• Informative Blog: The “Visit the blog” section, with articles like “Troubleshooting Common Steam Table Issues” and “Understanding Pan Configurations,” offers valuable insights. These resources can help you with equipment maintenance, operational tips, and making informed purchasing decisions. Regularly checking their blog can keep you updated on best practices and potential solutions to common kitchen challenges.

By proactively engaging with these features, businesses can leverage restaurantequipment.com beyond a simple e-commerce transaction, transforming it into a partnership for their operational success.

restaurantequipment.com vs. Major Competitors

When evaluating restaurantequipment.com against its major competitors, it’s essential to compare their strengths and weaknesses across key operational aspects.

The foodservice equipment market is competitive, with each player offering a unique value proposition. Carolinacoops.com Review

WebstaurantStore: The Online Giant

• Inventory & Reach: WebstaurantStore is arguably the largest online-only retailer, boasting an unparalleled inventory depth across every category imaginable, from heavy equipment to disposables and smallwares. Their national distribution centers allow for broad reach and often competitive shipping times across the US.
• Pricing: Generally offers highly competitive pricing, especially for bulk purchases.
• Customer Reviews: A significant advantage is their extensive database of customer reviews and Q&A for individual products, providing invaluable peer insights.
• Weakness: Lacks physical storefronts, meaning no local pickup option or in-person browsing. This can be a drawback for urgent needs or when a customer prefers to see equipment before buying.

Restaurant Depot: The Cash-and-Carry Wholesale Model

• Membership & Physical Presence: Restaurant Depot operates as a wholesale club, requiring a business membership which is free for qualifying businesses. Its strength lies in its numerous physical warehouse locations across the country, allowing for immediate cash-and-carry purchases.
• Variety: Offers a vast array of products, including fresh and frozen food items, alongside equipment and supplies. This makes it a true one-stop-shop for many restaurant owners.
• Pricing: Often provides true wholesale pricing, especially beneficial for high-volume purchases.
• Weakness: Not accessible to the general public requires business proof. The shopping experience is warehouse-style, often less polished than online browsing. No online ordering for delivery from all locations, though some offer click-and-collect.

KaTom Restaurant Supply: The Experienced Online Retailer

• Longevity & Focus: Like Cresco Resco restaurantequipment.com, KaTom has been around for decades, establishing a strong reputation. They focus heavily on online sales but maintain a robust customer service team.
• Financing Options: KaTom often promotes various financing solutions for equipment purchases, which can be a significant draw for businesses managing cash flow.
• Customer Support: Generally well-regarded for responsive and knowledgeable customer support.
• Weakness: While extensive, their inventory might not be as vast as WebstaurantStore’s, and their pricing might be slightly higher on some items compared to the deepest discounters.

Central Restaurant Products: Reliability and Breadth

• Reputation: Another long-standing player known for reliability and customer satisfaction.
• Product Range: Offers a comprehensive selection similar to restaurantequipment.com, including equipment, furniture, and smallwares.
• Promotions: Often runs promotions and sales, providing good value.
• Weakness: While solid, it might not have the unique selling points like local pickup across many states or hyper-competitive pricing on every item that differentiate the very largest players.

How restaurantequipment.com Differentiates Itself

Restaurantequipment.com, through Cresco Resco, carves out its niche by combining the strengths of online retail with the critical advantages of physical presence:

• Hybrid Model: Its key differentiator is the successful integration of a robust online store with five strategically located physical cash-and-carry outlets. This offers the best of both worlds: convenient online browsing and purchase, coupled with local pickup options and in-person customer support.
• Design Services: The emphasis on professional kitchen design services, backed by over 40 years of experience, sets them apart from pure e-commerce players. This adds significant value for businesses planning new facilities or renovations.
• “Open to the Public”: While many competitors target strictly commercial accounts, restaurantequipment.com explicitly welcomes the general public, broadening its appeal and accessibility for smaller operations or individual projects.
• Regional Strength: By concentrating its physical presence in key Western states, it establishes itself as a strong regional player, offering localized service and competitive advantages in those areas.

In essence, while WebstaurantStore dominates online volume and Restaurant Depot excels in physical wholesale, restaurantequipment.com positions itself as a strong hybrid, particularly appealing to customers who value both online convenience and the option of local interaction, supported by decades of industry expertise and design capabilities.

Understanding Pricing and Value at restaurantequipment.com

When considering purchases from restaurantequipment.com, understanding their pricing strategy and the overall value proposition is key.

Unlike some consumer-facing websites, commercial equipment pricing can be complex, influenced by brand, capacity, features, and warranty.

Pricing Structure and Competitiveness

Restaurantequipment.com, like most commercial equipment suppliers, lists prices directly on product pages.

While the homepage doesn’t prominently feature a price comparison tool, a into specific product categories reveals their pricing strategy.

Generally, they aim to be competitive within the industry.

This means their prices are likely in line with, or slightly varying from, other major online and physical retailers like WebstaurantStore, KaTom, or Central Restaurant Products for comparable models.

• Brand Value: The price will heavily depend on the brand of equipment. High-end, well-known commercial brands like Hobart, True Refrigeration, Manitowoc, or Pitco will naturally command higher prices than lesser-known or economy brands. Restaurantequipment.com carries many reputable brands, reflecting this tiered pricing.
• Features and Specifications: More advanced features, larger capacities, or specialized functionalities e.g., self-cleaning ovens, smart refrigeration units will increase the price. Always compare specifications rigorously across different vendors for the exact same model to ensure a fair comparison.
• Sales and Promotions: The website’s homepage features a “Cresco Resco EXPO SALE” promotion, indicating that they periodically offer discounts. Signing up for their newsletter “Sign up for the inside scoop on discounts and specials” is a smart move to capture these savings. Businesses often look for these limited-time offers to optimize their equipment budget.

Value Proposition Beyond Price

The true value from restaurantequipment.com extends beyond the sticker price, encompassing services and conveniences that can lead to significant long-term savings and operational efficiency. Flyfairtravels.com Review

• Design Services: As previously discussed, their professional kitchen design services can prevent costly errors and optimize workflow. Investing in a proper design from the outset can save tens of thousands in construction rework, operational inefficiencies, and compliance fines down the line. This is a crucial, intangible value often missed when solely focusing on equipment purchase price.
• Local Pickup Savings: For businesses near their physical locations, the ability to pick up orders avoids significant freight shipping costs, especially for large, heavy equipment. For example, freight shipping for a commercial refrigerator can easily add $150-$500 to the total cost. Eliminating this can make their overall offering more competitive.
• Customer Support and Expertise: Having an accessible 800-number and local store staff means businesses can get expert advice before purchasing and support afterward. This level of personalized service can help ensure the right equipment is chosen, reducing the risk of costly returns or incompatible purchases. The staff’s experience rooted in Cresco Resco’s 40+ years adds tangible value through informed recommendations.
• Operational Longevity: Investing in quality commercial equipment from a reputable supplier like restaurantequipment.com can lead to better equipment longevity and fewer breakdowns. This translates to lower maintenance costs and reduced operational downtime, which are critical for a profitable foodservice business. Cheap equipment might save money upfront but often costs more in the long run.
• Streamlined Procurement: The wide array of categories allows for consolidated purchasing. Buying multiple items from a single vendor simplifies billing, logistics, and vendor management, which can save administrative time and effort.

In conclusion, while direct price comparisons are always advisable, the value proposition of restaurantequipment.com should be viewed holistically, factoring in their design expertise, logistical flexibility, customer support, and the inherent quality of the brands they carry.

This comprehensive approach helps businesses make a more informed decision about their equipment investments.

How to Handle Returns and Customer Service on restaurantequipment.com

Navigating returns and customer service is a critical aspect of any online purchasing experience, especially when dealing with commercial equipment.

Restaurantequipment.com provides clear guidelines and accessible channels for both.

Understanding the 30-Day Return Policy

Restaurantequipment.com explicitly states a “30 day return policy” on its homepage. This is a standard and reasonable timeframe for commercial equipment, allowing businesses adequate time to inspect goods upon arrival, confirm they meet specifications, and identify any manufacturing defects or shipping damage.

To effectively manage a return:

• Inspect Immediately: Upon receiving your order, especially large equipment, it’s crucial to inspect it thoroughly for any signs of damage during shipping before signing off on delivery. Document any issues with photos and note them on the delivery receipt.
• Retain Original Packaging: Most return policies, including this one, require items to be returned in their original packaging and in new, unused condition. Discarding packaging prematurely can complicate or invalidate a return.
• Contact Customer Service Promptly: If a return is necessary due to damage, defect, or if the item simply doesn’t meet needs, contact their customer service immediately within the 30-day window. Do not wait until the last minute.
• Review Full Return Policy: While the homepage states “30 day return policy,” it’s always wise to navigate to their specific “Returns” or “Policy” page usually linked in the footer for full details. This will clarify aspects like:
  • Restocking fees: Many commercial equipment suppliers charge restocking fees e.g., 15-25% for non-defective returns.
  • Return shipping costs: Who is responsible for return shipping? Often, if the item is not defective or mis-shipped, the customer bears this cost.
  • Specific conditions: Are there certain items that are non-returnable e.g., custom orders, certain electrical components?
  • Refund process: How long does it take for a refund to be processed after the return is received and inspected?

Utilizing Customer Service Channels

Restaurantequipment.com offers multiple channels for customer support, emphasizing accessibility:

• Primary Contact Number: The prominent 800 443-1400 number is the most direct way to get in touch. For urgent matters, complex inquiries, or initiating a return, a phone call is often the most efficient method. Their customer service hours likely Mon-Fri during business hours, mirroring store hours should be confirmed.
• “Contact Us” Page: The “Contact Us” link typically leads to a page with an email address or a contact form. This is suitable for non-urgent questions, documentation requests, or when you need to provide detailed information that’s easier to convey in writing.
• Physical Store Locations: For customers near one of their five physical stores, visiting in person can be highly effective for inquiries, especially those related to local pickup, specific product details, or issues that might benefit from a face-to-face discussion. The website lists specific phone numbers for each location as well.
• Social Media: While not a primary customer service channel for complex issues, their listed Facebook, Instagram, Pinterest, TikTok, and YouTube channels can sometimes be used for general inquiries or to follow company announcements and promotions. However, for sensitive or order-specific issues, stick to phone or email.

When engaging with customer service, always have your order number, product details, and any relevant documentation photos, delivery receipts ready.

Clear and concise communication will help expedite the resolution of your inquiry or return. District5boutique.com Review

Their emphasis on “Customers Trust Us” suggests a commitment to resolving issues fairly and efficiently.

How to Find Specific Products on restaurantequipment.com

Finding specific products on restaurantequipment.com is straightforward, thanks to its well-structured navigation and search functionalities.

Whether you know exactly what you need or are just browsing, the site offers intuitive ways to locate items.

Utilizing the Main Navigation Categories

The most direct way to explore products is through the main navigation menu, prominently displayed on the homepage.

Categories are logically organized to mirror the typical needs of a commercial kitchen.

• Featured Categories: The homepage immediately highlights core product types:
  • Refrigeration Equipment: Essential for any food business, including commercial refrigerators, freezers, and display cases. Clicking “Show more” directs you to a comprehensive sub-category page.
  • Restaurant & Bakery Ovens: Covering various oven types like convection ovens, deck ovens, and pizza ovens.
  • Electric & Gas Ranges: For stovetop cooking, from light-duty to heavy-duty commercial ranges.
  • Floor Fryers: For deep frying, including gas and electric models.
  • Commercial Ice Equipment: Ice machines of various capacities and types.
  • Restaurant Food Equipment: This broad category often includes smaller cooking equipment like stockpots, frypans, griddles, and blenders.
  • Restaurant Sinks: Commercial kitchen sinks, hand sinks, and utility sinks.
  • Restaurant Food Storage: Containers, shelving, and other storage solutions.
  • Stainless Steel Tables: Work tables and prep tables critical for kitchen operations.

Each “Show more” link guides you to a dedicated category page, which typically allows for further filtering by brand, size, price, or specific features, streamlining your search within that product type.

Using the Search Bar for Precise Results

For those who know exactly what they’re looking for, the search bar is the quickest route. It’s usually located at the top of the page.

• Specific Product Names: Type in the exact name of the product, e.g., “True T-49 Refrigerator” or “Manitowoc Ice Machine.”
• Keywords: Use relevant keywords like “convection oven,” “pizza prep table,” “commercial mixer,” or “reach-in freezer.”
• Brand Names: If you have a preferred brand, such as “Vulcan,” “Hobart,” or “Cambro,” you can search directly for it to see all available products from that manufacturer.

The search functionality is typically robust enough to handle various spellings and can often provide suggestions as you type, helping to refine your query.

Search results pages will then present relevant products, usually with options to sort or filter to narrow down the selection further. Highstakellc.com Review

Utilizing the Product Catalog and Blog for Information

Beyond direct product searches, two other resources on the site can aid in product discovery and informed decision-making:

• Product Catalog: The link to their “Product Catalog” e.g., https://crescoresco.summitcat.com/ likely leads to a comprehensive digital catalog that might offer a broader overview of their entire product line, often organized by manufacturer or equipment type. This is excellent for exploring a wider range than just the featured categories.
• Blog Posts: The “Visit the blog” section provides articles that often discuss different types of equipment, their uses, and maintenance. For example, an article on “Understanding Pan Configurations” might lead you to related steam table products, or a post on “Troubleshooting Common Steam Table Issues” could inform your decision on purchasing new equipment or accessories. While not a direct search tool, it can be valuable for researching equipment types and applications.

By combining these methods—navigating through categories, using the search bar, and leveraging supplementary resources like the product catalog and blog—you can efficiently find the specific restaurant equipment and supplies you need on restaurantequipment.com.

FAQ

Is restaurantequipment.com a legitimate website?

Yes, restaurantequipment.com appears to be a legitimate website.

It is operated by Cresco Resco, a company with over 40 years of experience in the foodservice industry, and has been online since 1996. They have five physical store locations, clear customer service information, and transparent policies.

Does restaurantequipment.com offer local pickup?

Yes, restaurantequipment.com offers local pickup.

Customers can choose to pick up their online orders at any of their five physical store locations in Fresno CA, Denver CO, Sacramento CA, Reno NV, and Las Vegas NV, usually within 24 hours.

What is the return policy for restaurantequipment.com?

Restaurantequipment.com has a 30-day return policy.

It’s advisable to check their full return policy page for detailed terms, including potential restocking fees or conditions for returns.

How quickly does restaurantequipment.com ship online orders?

Restaurantequipment.com states that online orders are shipped within 24 hours, indicating a commitment to prompt dispatch. Nourishednaturalhealth.com Review

Does restaurantequipment.com sell commercial refrigerators?

Yes, restaurantequipment.com sells commercial refrigerators.

It is listed as one of their featured categories, including “Commercial Refrigerators” and other refrigeration equipment.

Can individuals purchase from restaurantequipment.com, or is it only for businesses?

Restaurantequipment.com is “OPEN TO THE PUBLIC,” meaning both businesses and individuals can purchase equipment and supplies from their website and physical stores.

Does restaurantequipment.com offer kitchen design services?

Yes, Cresco Resco, the operator of restaurantequipment.com, offers professional kitchen design services.

They leverage over 40 years of experience to help plan foodservice establishments.

What brands does restaurantequipment.com carry?

Restaurantequipment.com carries various reputable restaurant supply brands, including ENHANCED, TRUE REFRIGERATION, CAMBRO, MANITOWOC, PITCO, and MIGALI, among others.

How can I contact customer service for restaurantequipment.com?

You can contact restaurantequipment.com customer service by calling their toll-free number 800 443-1400, or by using the “Contact Us” link on their website, which likely includes email or a contact form.

Does restaurantequipment.com have a physical store in Las Vegas?

Yes, restaurantequipment.com has a physical store location in Las Vegas, Nevada, located at 1300 E. Charleston Blvd.

Are the prices on restaurantequipment.com competitive?

While specific price comparisons would require checking individual products, restaurantequipment.com aims to be competitive within the commercial restaurant equipment industry, often offering sales and promotions.

What kind of ovens does restaurantequipment.com sell?

Restaurantequipment.com sells various types of commercial ovens, including “Restaurant & Bakery Ovens,” which typically encompass convection ovens, deck ovens, and more. Rocketriches.com Review

Does restaurantequipment.com have a blog?

Yes, restaurantequipment.com has a blog section restaurantequipment.com/blogs/news that features articles on equipment troubleshooting, industry tips, and company news.

Can I find restaurant smallwares on restaurantequipment.com?

Yes, under categories like “Restaurant Food Equipment” and through broader searches, you can find restaurant smallwares such as stockpots, frypans, and other supplies.

What payment methods does restaurantequipment.com accept?

Restaurantequipment.com accepts major payment methods including Apple Pay, Visa, American Express, Discover, Mastercard, Shop Pay, and Google Pay.

Does restaurantequipment.com ship to Australia restaurantequipment.com.au?

The provided information for restaurantequipment.com indicates a US-based operation with physical stores in the US.

The domain “restaurantequipment.com.au” would typically refer to a separate Australian entity.

You would need to check the specific .com.au website for their shipping policies.

How long has Cresco Resco been in business?

Cresco Resco, the company operating restaurantequipment.com, has been a preferred supplier of restaurant equipment and supplies for over 40 years.

Where are Cresco Resco’s physical stores located?

Cresco Resco has five physical store locations in Fresno, CA. Denver, CO. Sacramento, CA. Reno, NV. and Las Vegas, NV.

Does restaurantequipment.com offer financing options for equipment?

The provided homepage text does not explicitly mention financing options.

You would need to check their specific terms and conditions or contact customer service to inquire about financing. Robox.digital Review

Is it possible to get directions to the physical stores from the website?

Yes, the website provides a “Get Directions” link, often next to the store addresses and phone numbers, which directs users to map services for directions to their physical locations.