Rexing Tech Support: Your Ultimate Guide to Getting Help

Struggling to get your Rexing dash cam working exactly right, or just need a little guidance? We’ve all been there with tech, right? Sometimes you just need a helping hand, and that’s exactly what this guide is all about. Rexing, a US-based tech company from Little Ferry, NJ, has built a name for itself with popular dash cams and other car accessories, even venturing into smart home devices. Their products, like the Rexing V1-4K and V1P Max, boast great features like 4K video quality, Wi-Fi connectivity, GPS logging, and handy functions like loop recording and impact detection. But even the best tech can sometimes throw a curveball, and that’s when knowing how to reach out to Rexing tech support or resolve issues yourself becomes super important.

Getting reliable customer service for your dash cam isn’t just a convenience. it’s essential for making sure your device is ready to capture crucial moments on the road. After all, what’s the point of a dash cam if it’s not working when you need it most? Rexing aims to provide “timely and productive customer service that’s unbeatable,” and they highlight having knowledgeable customer care to help with product issues. While some users have reported mixed experiences, with a few mentioning software glitches and app difficulties, many others have found their customer support helpful in resolving problems. A recent survey even indicated that 99% of Rexing customers were satisfied or more than satisfied with their service. So, whether you’re dealing with a glitchy recording or just want to understand a new feature, knowing your options for Rexing customer support can save you a lot of headaches.

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How to Get in Touch with Rexing Tech Support

When your Rexing dash cam acts up, or you just have a question, reaching out to the right people is key. Rexing offers several ways to connect with their team, making it pretty convenient to find the help you need.

Phone Support: A Direct Line to Help

Sometimes, talking to a real person is the fastest way to sort things out. For North American customers, Rexing provides a toll-free number where you can speak directly with a representative.

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• Toll-Free Number: 877 – 740 – 8004
• Hours of Operation: Monday – Friday, 9:30 AM – 5:00 PM EST

When you call, it’s always a good idea to have your product model and any specific error messages ready. The folks on the other end are trained in technical support and can answer questions about your dash cam, accessories, or even help with installation queries.

Email Support: For Less Urgent Matters

If your issue isn’t super urgent, or you prefer to write things down, email is a solid option. Rexing boasts a 24-hour response policy for emails, so you typically won’t be left hanging for too long.

• Email Address: [email protected]

When you email, try to be as detailed as possible. Include your product model, serial number you can usually find this on the back of your camera, the date of purchase, and a clear description of the problem you’re facing. Attaching any photos or short video clips of the issue can also really help the Rexing support team understand what’s going on. They suggest submitting a request through their website if you’ve already tried troubleshooting without success, and they aim to get back to you within 24 hours. Unlock Your Rexing M2 Dash Cam’s Full Potential: The Ultimate SD Card Guide

Online Contact Form and Help Center

Rexing’s website is actually a treasure trove of information and another way to get in touch. They have a dedicated “Contact Us” page where you can submit a request. This is especially useful if you’ve already looked through their troubleshooting guides and FAQs without finding a solution.

On their main support page, rexingusa.com/support, you’ll find links to various resources, including:

• Product Support: Manuals, downloads, and product info.
• Firmware Tool: For updating your dash cam software.
• Troubleshooting Page: A great first stop for common issues.
• FAQ Section: Answers to frequently asked questions.

They also encourage you to check out their troubleshooting page before sending a warranty request, as many common issues can be resolved with a few simple steps.

Social Media: For Quick Queries or General Info

Rexing also maintains an active presence on social media platforms like Facebook, Twitter, Instagram, and TikTok. While these platforms can be great for general questions, product announcements, and connecting with the community, for specific technical issues that require detailed troubleshooting or account information, it’s usually best to stick to their official phone or email channels. They do mention having a messenger app on their Facebook page for customer inquiries.

Physical Location: For On-Site Service New Jersey

If you happen to be in the area, Rexing has a physical office in Little Ferry, NJ. They offer on-site repairs and installations, which is a pretty cool perk if you’re local. Rexing camera sd card

• Address: 34 Ludwig St., Little Ferry, NJ, 07643

This option is less about quick tech support and more about hands-on service, but it’s good to know it exists for those who can take advantage of it.

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Common Rexing Dash Cam Issues & Quick Fixes

Even the most reliable gadgets can have their moments. With Rexing dash cams, some issues pop up more frequently than others. The good news is, many of these problems have straightforward solutions you can try yourself before reaching out to Rexing customer service.

Recording Problems: When Your Cam Stops Capturing

This is probably the most frustrating issue: your dash cam isn’t recording, or it stops unexpectedly. You bought it to record, after all!

• Memory Card Issues: This is often the culprit.
  • Full Card: If “Loop Recording” isn’t enabled, your card might just be full. Rexing dash cams feature loop recording, meaning once the memory is full, new data overwrites the oldest. Make sure this feature is on in your settings.
  • Incompatible or Corrupted Card: Rexing recommends using a Class 10 or higher Micro SD card for optimal performance. Some users have reported issues with specific brands like SanDisk Ultra, while Kingston Canvas Go Plus is often preferred for reliability. If your card is old or has been formatted incorrectly especially if not done through the dash cam itself, it can cause recording errors.
  • Solution: Format your memory card directly in the dash cam. This is crucial! Formatting on a computer can sometimes add code the dash cam doesn’t understand, leading to problems like the camera intermittently turning on and off. If you’re still having trouble, try a different, high-quality SDHC/SDXC Class 10 memory card.
• Power Interruptions: An unstable power supply can stop recordings.
  • Solution: Ensure a stable power connection. Use the included 12V car power cable or a compatible hardwire kit. The internal battery in many Rexing dash cams especially those with supercapacitors is mainly for emergency situations and won’t power continuous recording. Replace any faulty cables if needed.
• Firmware Glitches: Outdated or incorrect firmware can disrupt recording functions.
  • Solution: Keep your firmware updated. We’ll cover this in more detail in the next section, but it’s often a good troubleshooting step.

Firmware and Software Glitches: The Digital Hiccups

Sometimes, the issue isn’t hardware but the software running your dash cam or its companion app. Getting a Rexing Smart Hardwire Kit Near You: Your Ultimate Guide to 24/7 Dash Cam Protection

• Post-Update Malfunctions: Occasionally, after a firmware update, features like the rear camera or Wi-Fi might stop working, or the device might reset unexpectedly.
  • Solution: This often happens if the firmware wasn’t updated correctly or if an outdated/incorrect file was used. Double-check that you downloaded the specific firmware for your model from the official Rexing website. Re-downloading and carefully following the update instructions can often fix this.
• App Functionality Issues: Users sometimes report the Rexing Connect app being “archaic” or having difficulty pulling videos when connected to the device’s Wi-Fi.
  • Solution: Make sure your app is updated to the latest version. Try uninstalling and reinstalling the app. For connection issues, ensure your phone isn’t trying to connect to another Wi-Fi network and is solely connected to your dash cam’s Wi-Fi. Sometimes, a dash cam reboot can also help re-establish a stable connection.

Power and Battery Woes: When Your Cam Won’t Stay On

Dash cams need consistent power to do their job, so power-related problems can be quite disruptive.

• Random Rebooting: Your dash cam turning on and off by itself is a common complaint.
  • Solution: As mentioned earlier, this can be linked to a depleted internal battery or, more commonly, a faulty or improperly formatted memory card. First, try formatting the SD card in the dash cam. If that doesn’t work, ensure your power source is stable. Test with a different car charger or hardwire kit if possible.
• Not Turning On: If your screen is black but the OK button is blue, and it won’t power on, it might be a firmware issue.
  • Solution: Try updating the firmware see next section. If that doesn’t work, and you’ve confirmed a stable power source and a correctly formatted, compatible SD card, it might be time to contact Rexing support.
• Turning Off After Disconnecting Power: Rexing dash cams are designed to be connected to a power source while recording. the internal battery is for emergency situations. Once disconnected, they typically shut down in a few seconds.
  • Solution: This isn’t usually a problem but a feature. Make sure you’re using the car’s power or a hardwire kit for continuous operation.

Memory Card Troubles: Getting That Card to Cooperate

Inserting or dealing with memory cards can sometimes be surprisingly tricky.

• Trouble Inserting: If the card doesn’t go in smoothly or click into place.
  • Solution: Rexing suggests using a coin to gently push the memory card until it locks. Make sure you’re inserting it in the correct orientation. Don’t force it, or you could damage the slot.
• Compatibility: We already touched on this, but it bears repeating:
  • Solution: Always use a high-quality SDHC/SDXC Class 10 or higher micro SD card. Rexing explicitly recommends against certain cards like SanDisk Ultra for reliability reasons and suggests higher performance cards such as Kingston Canvas Go Plus. Investing in a good quality card can prevent a lot of headaches.

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Deep Dive: Updating Your Rexing Dash Cam Firmware

Firmware updates are like regular check-ups for your dash cam’s brain. Keeping your Rexing dash cam’s firmware up-to-date is crucial for optimal performance, ensuring compatibility, and unlocking any new features or bug fixes that Rexing rolls out. Ignoring updates could lead to stability issues, recording failures, or features not working as they should.

Rexing provides clear instructions and a dedicated firmware tool on their website. It’s a process that usually takes just a few minutes, but following the steps precisely is key. Your Go-To Guide for the Rexing R316 Dash Cam: Setup, Features, and Troubleshooting

Why Firmware Updates Are Important

Think of firmware as the operating system for your dash cam. Just like your phone or computer, it needs updates! These updates often include:

• Bug fixes: Addressing known issues that might cause freezing, recording errors, or other malfunctions.
• Improved functionality: Making existing features work better or more efficiently.
• Support for new features or technologies: Sometimes, updates enable new capabilities or improve compatibility with accessories or mobile apps.
• Enhanced stability: Making your dash cam more reliable overall.

Users have reported that reinstalling firmware can temporarily fix issues, and that Rexing needs to update the SDK in the camera via an update to really fix some recurring problems. This highlights how critical firmware is.

Step-by-Step Guide to Updating Firmware

This process generally applies to most Rexing dash cams, though slight variations might occur depending on your specific model. Always check the official RexingUSA support page for your camera’s exact instructions.

1. Format Your Memory Card in the Dash Cam: This is the first and most important step.

   • Power on your dash cam and stop any recording.
   • Go into the setup menu usually by pressing the MENU button twice.
   • Find the “Format” option for the SD card and confirm your choice.
   • Why this is crucial: It clears all files and ensures the card is formatted in a way the dash cam understands, preventing issues that can arise from computer-formatted cards.

2. Check Current Firmware Version Optional but Recommended: Rexing S1 Pro: Your Ultimate Guide to a 3-Channel Dash Cam

   • While in the setup menu, look for a “Version” or “Firmware Version” setting.
   • Write down the current version. This helps ensure you download the correct update and can verify the update was successful later.

3. Download the Latest Firmware:

   • Remove the formatted memory card from your dash cam and insert it into your computer using a card reader.
   • Visit the official Rexing firmware download page on rexingusa.com/support/firmware-tool.
   • Select your specific dash cam model from the dropdown menu.
   • Download the latest firmware file. It will usually be a .zip file.
4. Extract and Move the Firmware File:

   • Once downloaded, unzip the .zip file. Inside, you’ll find the firmware file, which typically has a .bin extension. You might also find image files for some models.
   • Crucial Step: Copy just the .bin file and any accompanying image files directly to the root directory of your memory card. Do not put it inside any folders.
   • Safely eject the memory card from your computer.

5. Install the Firmware on the Dash Cam:

   • With the dash cam powered off, insert the memory card back into the dash cam.
   • Connect the dash cam to a stable power source like your car charger.
   • The dash cam should automatically detect the firmware file and begin the update process. The screen might stay off, but a status light should be active, indicating it’s updating. This usually takes about a minute.

6. Post-Update Cleanup:

   • IMPORTANT: After the update is complete and the dash cam reboots, you must format the memory card again using the dash cam’s format function. This removes the firmware file from the card, preventing the camera from trying to reinstall it every time it powers on.
   • After formatting, you can check the firmware version again in the settings to confirm it’s updated.
   • Finally, power down your dash cam by holding the power button.

Troubleshooting Failed Updates

If the update doesn’t go smoothly, don’t panic! Master Rexing Roller Skating: Your Ultimate Guide to Backward Glides and Smooth Moves

• Re-download and Retry: Sometimes the download can get corrupted. Try downloading the firmware file again to a different, newly formatted SD card.
• Ensure Stable Power: An unstable power source during the update can cause it to fail. Make sure your vehicle’s power is consistent, or use a reliable power bank if applicable.
• Correct File Placement: Double-check that the .bin file is truly in the root directory and not hidden inside a folder on the SD card.
• Try a Different SD Card: If your current card is old or lower quality, it might be causing issues. A new, high-quality Class 10 card might help.
• Contact Support: If you’ve tried everything and the update still fails, it’s definitely time to reach out to Rexing tech support. They can provide specific troubleshooting steps or possibly offer a solution if there’s a known issue with your model.

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Understanding Your Rexing Warranty

Knowing what your warranty covers and doesn’t cover is super important. It can save you money and headaches if something goes wrong with your Rexing device. Rexing has pretty clear warranty and return policies, especially for their dash cams, which are their main product.

Standard and Extended Warranty Coverage

Most Rexing dash cam products come with a standard warranty, but you can often get a little extra peace of mind.

• Standard Warranty: Rexing dash cam products excluding final sale items typically include a 12-month warranty from the date of purchase, covering product malfunctions. For accessories, this is also 12 months.
• Extended Warranty: You can extend your dash cam’s warranty from 12 months to 18 months by registering your product with Rexing. This is a great perk, so definitely take advantage of it! You can usually register your product through their website.

What’s Covered by the Warranty

Rexing’s warranty is designed to cover manufacturing defects and operational failures.

• Cameras: The warranty covers “all Rexing software, hardware, or performance failures”. This means if your camera stops working due to an internal defect, it should be covered.
• Accessories: This includes things like mounts, chargers, hardwire kits, and GPS loggers.

What’s Not Covered

This is just as important to know. The warranty has limitations, mostly related to how the product is used or damaged after purchase. Rexing Rear Camera Only: Can You Really Do It?

• User Damage: Any damage caused by the user to the Rexing product is not covered. This includes physical or liquid damage. So, if you drop it or spill something on it, that’s likely on you.
• Unauthorized Servicing: Using parts, supplies, or services not authorized or performed by Rexing or its authorized servicers will void the warranty.
• Lost or Stolen Products: Unfortunately, lost or stolen devices are not covered.
• Expired Warranty: Once the warranty period has passed, issues are no longer covered.
• Non-Quality Related Issues: After 60 days from purchase, non-quality related issues are generally not covered.
• Free Products/Third-Party Purchases: Free products and purchases from unauthorized resellers are typically excluded.
• Proof of Purchase: You’ll need valid proof of purchase from Rexing or an authorized dealer for any warranty requests. Without it, your claim might be denied.
• Refunded Orders: Products that have been refunded are not covered under warranty, and all associated claims become void.

Returns Policy

Beyond the warranty, Rexing also has a return policy if you change your mind or encounter issues soon after purchase.

• 60-Day Return Policy: Rexing offers a 60-day hassle-free return policy for most dash cam products. You need to send back and postmark your return package within 60 days of the purchase date.
• Restocking Fee: If you use the provided shipping label for returns, a $9.99 per item restocking fee will be deducted from your refund.
• Original Shipping Fee: The original shipping fee is non-refundable.
• Refund Processing: Refunds are typically processed within 7 days after the returned package is received.

Always check the RexingUSA website for the most current and detailed warranty and return information, as they reserve the right to modify policies.

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Pro Tips for a Smooth Support Experience

Reaching out to any customer service can sometimes feel like a chore, but with a little preparation, you can make your experience with Rexing tech support much smoother and more effective. It’s all about being ready and clear!

Before You Contact Support

Taking a few steps beforehand can often solve your problem immediately or, at the very least, speed up the support process. Rexing Rear Camera Upside Down: Easy Fixes & Troubleshooting Tips

• Check the Troubleshooting Page: Seriously, this is your first stop. RexingUSA has a comprehensive troubleshooting page that covers many common issues like recording problems, memory card insertion, and power concerns. You might find your answer there, along with steps like restoring factory settings or formatting your memory card.
• Consult Your User Manual: I know, I know, who reads manuals? But these little booklets are packed with specific instructions for your device. They’ll show you how to reset, format, and navigate settings. Rexing even makes them available in their downloads section online.
• Update Firmware: As we discussed, outdated firmware can cause all sorts of glitches. Check if there’s a newer version available for your model on the Rexing website and follow the update guide.
• Register Your Product: If you haven’t already, register your Rexing dash cam. Not only does this extend your warranty to 18 months, but it also links your product to your account, which can make support inquiries much easier.
• Try a Different Memory Card: Many issues stem from the SD card. If you’ve formatted your current card in the dash cam and it’s still misbehaving, try a new, high-quality Class 10 or higher card from a reputable brand like Kingston Canvas Go Plus.

What Info to Have Ready

When you do contact Rexing support, having all your details organized can save a lot of back-and-forth.

• Product Model: Know the exact model name of your Rexing dash cam e.g., V1-4K, V5, M3.
• Serial Number: This unique identifier is usually on a sticker on the back or bottom of your device. It’s crucial for warranty claims and specific product support. If you don’t have it, your Order ID might work too.
• Date and Place of Purchase: When and where did you buy it? This helps confirm warranty eligibility.
• Detailed Description of the Issue: Don’t just say “it’s not working.” Explain:
  • What exactly is happening? e.g., “It reboots every 30 seconds,” “The screen is black,” “It’s not saving recordings.”
  • When did the problem start?
  • What steps have you already tried e.g., “I’ve formatted the SD card,” “I updated the firmware”?
  • Any error messages you see.
• Contact Information: Ensure they have your best email and phone number.

Be Clear and Concise

When you’re describing your problem, try to be as clear and concise as possible. Avoid jargon if you’re not sure, and explain things in simple terms. If you’re using email, a well-structured message with bullet points can be really helpful. If you’re on the phone, take a deep breath and explain the situation calmly. The clearer you are, the quicker the support team can understand and help you.

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Community and Self-Help Resources

Sometimes, you can solve problems or learn more about your Rexing device without even talking to a support agent. The internet, and Rexing itself, offers a bunch of resources for self-help.

RexingUSA Website: Your Digital Hub

The official RexingUSA website rexingusa.com is probably the most comprehensive resource. Rexing rear camera mount

• Troubleshooting Page: This is a fantastic starting point. It lists common issues and their solutions, covering everything from power problems to memory card errors.
• FAQ Section: Rexing has a detailed FAQ that addresses many questions users frequently ask, from Wi-Fi connectivity to recording settings and warranty inquiries.
• Guides and Videos: They offer installation tutorials and instructional support videos for various dash cam models. These can be super helpful for visual learners.
• Firmware Tool: As we covered, this is where you’ll find the latest firmware updates for your specific model.
• Product Support Page: You can select your product to access manuals, software, and other product-specific information.

User Manuals: The Unsung Heroes

Seriously, don’t underestimate your user manual! Rexing includes these with their products, and they’re also available for download on their website. These manuals explain features, settings, installation steps, and basic troubleshooting tailored specifically to your device. Reading through it can clear up a lot of confusion.

Online Forums and Communities: Peer-to-Peer Wisdom

Beyond official channels, online communities can be a great place to find advice, shared experiences, and solutions from other Rexing users.

• Reddit e.g., r/Dashcam: Subreddits like r/Dashcam often have users discussing Rexing products, sharing tips, and troubleshooting problems. You might find someone who’s had the exact same issue as you and has a proven fix. Just remember that advice from unofficial sources should be taken with a grain of salt, and always cross-reference with official Rexing guidelines, especially for critical things like firmware updates.
• YouTube: Many users and channels create video tutorials and reviews about Rexing dash cams, including installation, feature explanations, and troubleshooting. A quick search might yield a video that walks you through your specific problem.

Using a combination of these resources can often help you quickly resolve minor issues or better understand your dash cam’s capabilities, potentially saving you a call or email to Rexing customer support.

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Frequently Asked Questions

What is the best way to contact Rexing customer support?

The best way to contact Rexing customer support for direct assistance is either by calling their toll-free number at 877 – 740 – 8004 during business hours Monday-Friday, 9:30 AM – 5:00 PM EST or by emailing them at [email protected]. They aim for a 24-hour response time for emails. Rexing R4 Plus Installation: Your Ultimate Guide to Getting Started

How can I update the firmware on my Rexing dash cam?

To update your Rexing dash cam’s firmware, first, format your memory card in the dash cam. Then, remove the card, insert it into your computer, and download the latest .bin firmware file for your specific model from rexingusa.com/support/firmware-tool. Copy this .bin file to the root directory of your memory card not in any folders, then safely eject it. With the dash cam powered off, insert the card, and connect the dash cam to power. it will update automatically. After the update, format the memory card in the dash cam again to prevent continuous reinstallation.

What kind of memory card should I use for my Rexing dash cam?

Rexing recommends using a high-quality SDHC/SDXC Class 10 or higher Micro SD card for optimal performance. It’s crucial to format the memory card in the dash cam itself, not on a computer, to avoid potential issues. Some users have reported better reliability with brands like Kingston Canvas Go Plus and issues with certain cards like SanDisk Ultra.

What does the Rexing warranty cover?

Rexing offers a 12-month warranty for their dash cam products, covering software, hardware, or performance failures that are not caused by user damage. This can be extended to 18 months by registering your product on their website. Accessories typically have a 12-month warranty. User-induced damage, purchases from unauthorized resellers, and products without valid proof of purchase are generally not covered.

My Rexing dash cam keeps turning off and on, what should I do?

This common issue is often related to an improperly formatted or incompatible memory card, or an unstable power supply. First, try formatting your memory card in the dash cam. If that doesn’t fix it, try a different, high-quality Class 10 Micro SD card. Also, ensure your dash cam is receiving a stable power connection from your car’s power source using the provided cable or a compatible hardwire kit.

Where can I find troubleshooting steps for common Rexing dash cam problems?

You can find comprehensive troubleshooting steps on the official RexingUSA website. Look for their “Troubleshooting” page or the FAQ section under their “Support” menu. These pages address many common issues and often provide solutions you can try yourself. Mastering the Rexing R4 Hardwire Kit: Your Ultimate Installation Guide

Does Rexing offer on-site repairs or installations?

Yes, if you’re located near their office in Little Ferry, New Jersey, Rexing does provide on-site repairs and installations for their products. Their address is 34 Ludwig St., Little Ferry, NJ, 07643.