Righttiles.co.uk Reviews

Based on looking at the website, Righttiles.co.uk appears to be a legitimate online and physical retailer specializing in tiles, offering a wide array of options for walls, floors, bathrooms, kitchens, and outdoor spaces.

The site showcases a diverse product range, including popular designs like the Sugar, Canal, Norena, Michigan, Whitish, Favorite Onyx, Tenerife, and Arnold ranges, often with discounts.

They highlight their expertise in Spanish porcelain and position themselves as significant stockists of large format tiles in London.

For anyone embarking on a home renovation or construction project, understanding the nuances of a tile supplier like Righttiles.co.uk is crucial, as the quality and service can significantly impact the final outcome of your space. Kitchenconnection.com.au Reviews

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

righttiles.co.uk Review & First Look

When you first land on Righttiles.co.uk, the immediate impression is one of a professional and well-organized e-commerce site.

The navigation is intuitive, allowing users to easily browse tiles by application wall, floor, bathroom, kitchen, outdoor, wood effect or explore specific ranges. Tweedehandsfietsen.nl Reviews

This structured approach is a massive win for efficiency.

• Design and User Interface: The website boasts a clean, modern design with high-quality product imagery. Each tile range is presented with clear photos, allowing potential customers to visualize the texture and color. This is critical for online tile shopping, where tactile experience is absent.
• Product Categories: They effectively categorize their extensive selection, making it simple for customers to find exactly what they need. Whether you’re looking for sleek kitchen tiles or robust outdoor options, the categories guide you directly.
• Showroom Integration: A standout feature is the emphasis on their nine physical showrooms in and around London. This hybrid model—online browsing combined with in-person viewing—is a strategic move. For products like tiles, seeing and feeling the material can be a deciding factor, especially when investing in a significant home improvement project.
• Prominent Offers: The website immediately draws attention to trending designs and ongoing sales, like “Up to 25% Off Sugar Range” or “Up to 30% Off Whitish Range.” This strategy not only entices new customers but also encourages repeat visits.

righttiles.co.uk Features

Righttiles.co.uk offers a suite of features designed to enhance the customer’s shopping experience, from pre-purchase considerations to delivery.

Tile Samples for “Try Before You Buy”

A key feature for any online tile retailer is the provision of samples.

Righttiles.co.uk offers “small cut tile samples to try before buy.” This is an invaluable service.

• Why it Matters: Tiles can look significantly different in person than on a screen due to variations in lighting, texture, and finish. Receiving a physical sample allows customers to:
  • Assess the true color and tone against their existing decor and lighting.
  • Feel the texture and understand the slip resistance.
  • Visualize the tile in the actual space where it will be installed.
• Practicality: This reduces the risk of dissatisfaction and returns, saving both the customer and the company time and resources. It’s a testament to their understanding of customer needs in the tiling industry.

Free Deliveries & Express Options

Their delivery policy is clearly articulated, providing incentives and options. Greenfree.com Reviews

• Free Deliveries: “Free deliveries on all orders above £500 For online orders only.” This is a significant cost-saving for larger projects, encouraging customers to consolidate their purchases. For a typical home renovation involving tiles, an order exceeding £500 is common, making this a highly attractive offer.
• Express Delivery: “Express Delivery available: Get Your Order Faster with Our Express Delivery Service!” For projects with tight deadlines, the option for expedited shipping is a major advantage. While specific costs or timelines for express delivery aren’t immediately detailed on the homepage, its mere availability indicates flexibility for urgent needs.

Showroom Locations & Expertise

The emphasis on physical presence and specialized knowledge adds a layer of trust and convenience.

• 9 Branches in and around London: Having multiple showrooms provides accessibility for a large customer base in the London area. This allows customers to:
  • “Visit your local showroom & be inspired.”
  • “See & feel the quality of our products.”
  • Receive personalized advice from staff.
  • Verify the quality firsthand, which is crucial for high-value purchases.
• Specialists in Spanish Porcelain: Highlighting their specialization in “Spanish Porcelain” speaks to a commitment to quality and specific expertise. Spain is renowned for its tile manufacturing, and this focus suggests that Righttiles.co.uk sources from reputable suppliers, ensuring durability and aesthetic appeal. This is a strong selling point for customers seeking premium products.

Biggest Stockists of Large Format Tiles

Righttiles.co.uk positions itself as a leader in a niche but growing market segment.

• Demand for Large Format: Large format tiles are increasingly popular for their ability to create seamless, expansive looks, making spaces feel larger and more luxurious. They are often favored for modern designs.
• Extensive Range: By declaring themselves “Biggest stockists of Large format tiles in London,” they directly address a specific market need. This suggests a diverse inventory, reducing the likelihood of customers needing to look elsewhere for these specialized tiles. This commitment to variety indicates they are attuned to current design trends and customer preferences.

righttiles.co.uk Pros & Cons

Like any business, Righttiles.co.uk presents a mix of advantages and areas that could be further clarified for potential customers.

Pros:

• Extensive Product Range: They offer a vast selection covering various types wall, floor, bathroom, kitchen, outdoor, wood effect and styles e.g., Rio River, Sugar, Calacatta, Marrakech, Dorset, Montaos, Sea View, Cantebury, Dublin, Desert, Prague, Anty Ocean, Brilliant, Ronda, Diamond Feel, Oceano, Tenerife, Ohio, Glacier, Anty Cappadocia, Rocco, Bond, Kashmir Valley, Lavica, Porto Bros, Anaconda, Hakidiki, Empoli, Iris, Chelsea, Montana, Dover, Chester, Bora, Vendome, Howard, ensuring customers can find tiles for almost any project. This breadth of choice is a significant draw.
• Physical Showrooms: The presence of 9 branches in and around London is a huge advantage. It allows customers to physically inspect tiles, get expert advice, and build confidence in their purchase, something online-only retailers cannot offer. For tiles, tactile experience is often paramount.
• Sample Availability: Offering “small cut tile samples to try before buy” is an excellent customer-centric feature, minimizing guesswork and reducing the risk of order errors or dissatisfaction.
• Free Delivery Threshold: Free delivery on orders over £500 is a competitive perk, especially for larger renovation projects where tile costs can quickly add up.
• Specialization in Spanish Porcelain: This highlights a commitment to quality and specific expertise, which can reassure customers looking for durable and aesthetically pleasing tiles from a reputable source.
• Large Format Tile Stockist: Being a “biggest stockist” of large format tiles caters to a growing design trend and indicates a comprehensive inventory for specialized needs.
• Clear Website Navigation: The website is well-organized, with clear categories and an intuitive layout, making the online shopping experience smooth and efficient.

Cons:

• Limited Online Transparency on Some Details: While express delivery is mentioned, specific costs or timelines for this service aren’t immediately clear on the homepage. Similarly, detailed return policies or guarantees might require deeper navigation.
• Pricing Clarity for All Products: While discounts are advertised for specific ranges, clear pricing structures for all products before adding them to a cart might benefit from more upfront display.
• Geographic Limitation of Showrooms: While great for Londoners, customers outside the London area might miss out on the in-person showroom experience, relying solely on online viewing and samples.
• No Explicit Customer Reviews/Testimonials on Homepage: While the website appears professional, the homepage doesn’t prominently feature customer reviews or testimonials. Social proof can significantly build trust for new visitors.
• Information on Installation Support: The website focuses on selling tiles and accessories ProGrout Flex, ProPave Grout, External Adhesive, Leveling Compound, Silicone Sealant, but it doesn’t explicitly detail any installation guides, support, or recommended installers, which could be valuable for DIYers or those seeking professional help.

righttiles.co.uk Alternatives

When considering Righttiles.co.uk for your tiling needs, it’s always wise to explore alternatives to ensure you’re getting the best product, service, and value.

The tile market in the UK is competitive, with both large chains and specialist retailers. Digital-doctors.co.uk Reviews

Large Retail Chains:

• Topps Tiles: As one of the largest tile and wood flooring specialists in the UK, Topps Tiles has an extensive network of stores nationwide. They offer a vast range of tiles, tools, and accessories, often with loyalty programs and frequent sales. Their strength lies in accessibility and sheer volume of stock.
• Wickes: While primarily a DIY and home improvement retailer, Wickes offers a substantial selection of tiles for kitchens, bathrooms, and floors. They often cater to budget-conscious buyers and those looking for convenience alongside other building materials.
• B&Q: Similar to Wickes, B&Q is a major DIY store with a wide array of home improvement products, including a decent tile selection. They are known for their accessibility and general household renovation supplies.

Specialist Online/Physical Retailers:

• Tile Giant: Another prominent specialist, Tile Giant offers a wide range of tiles and accessories both online and through their network of stores. They often focus on quality and design, appealing to customers looking for more curated options.
• Walls and Floors: This is a significant online tile retailer known for its enormous selection, competitive pricing, and frequent sales. They often provide excellent inspiration galleries and detailed product information, shipping nationwide.
• Porcelanosa: For those seeking premium, high-end Spanish and Italian porcelain tiles, Porcelanosa is a leading international brand with showrooms in major UK cities. They are known for innovative designs, superior quality, and luxury finishes, albeit at a higher price point.
• Mandarin Stone: Offering a beautiful collection of natural stone and porcelain tiles, Mandarin Stone is favored by designers and homeowners looking for unique, often rustic or classic, aesthetic. They have showrooms and a strong online presence.

Key Factors to Consider When Choosing an Alternative:

• Budget: Are you looking for value, mid-range, or luxury tiles?
• Tile Type: Do you need specific types like large format, natural stone, or unique patterns?
• Delivery Needs: How quickly do you need the tiles, and what are the delivery costs?
• Samples: Do they offer samples to test the tiles in your home environment?
• Showroom Access: Is visiting a physical store important to you, or are you comfortable buying online?
• Customer Support: What kind of after-sales support or guarantees do they offer?

By comparing Righttiles.co.uk against these alternatives based on your specific project requirements, you can make an informed decision and ensure a successful tiling outcome.

How to Order from righttiles.co.uk

Navigating the ordering process on Righttiles.co.uk appears straightforward, reflecting a typical e-commerce experience.

Here’s a breakdown of the likely steps based on their website layout and common practices in the industry:

1. Browsing and Selection

• Explore Categories: Start by navigating the main menu, which likely includes options like “Wall,” “Floor,” “Bathroom,” “Kitchen,” “Outdoor,” and “Wood Effect” tiles. You can also explore “Our Popular Designs” or new arrivals.
• Filter and Refine: As you browse, look for filtering options. These usually include filters for:
  • Material: Porcelain, Ceramic, Natural Stone if offered beyond porcelain focus.
  • Finish: Matt, Gloss, Polished, Structured.
  • Color: Specific color palettes.
  • Size: Common tile dimensions, especially useful for large format.
  • Price Range: To match your budget.
• View Product Details: Click on a tile that catches your eye to view its dedicated product page. This page should display:
  • Multiple high-resolution images, possibly including lifestyle shots.
  • Detailed product specifications e.g., dimensions, thickness, suitability for specific areas like wet rooms, frost resistance.
  • Price per square meter or per tile.
  • Availability and stock status.

2. Ordering Samples

• Locate Sample Option: On the individual product page, there should be a clear option to “Order Sample” or “Add Sample to Cart.” Righttiles.co.uk explicitly mentions “Small cut tile samples to try before buy.”
• Add to Cart: Select the samples you need and add them to your cart. There might be a small charge per sample or a nominal delivery fee, or they might be free within a certain quantity.
• Checkout for Samples: Proceed through a mini-checkout process specifically for samples. This allows you to receive and evaluate the tiles in person before committing to a larger order.

3. Adding Full Order to Cart

• Calculate Quantity: Once you’ve decided on your tile, you’ll need to calculate the quantity required. Most product pages will have an input field where you can enter the square meterage needed, and the system will automatically convert this to the number of boxes or tiles. It’s always advisable to order an extra 10-15% for cuts, wastage, and future repairs.
• Add to Cart: Click the “Add to Cart” button for the full quantity.
• Review Cart: Before proceeding, review your cart to ensure all desired items and quantities are correct. This is also where you’ll see if your order qualifies for free delivery over £500.

4. Checkout Process

• Proceed to Checkout: Click the “Checkout” button from your cart.
• Customer Information: You will be prompted to enter your billing and shipping address. If you’re a returning customer, you might be able to log in.
• Delivery Options: Select your preferred delivery method. This is where you might choose “Express Delivery” if available and needed, and see the associated costs, or confirm free standard delivery if applicable.
• Payment Information: Enter your payment details. Righttiles.co.uk would likely accept major credit/debit cards Visa, Mastercard, etc. and potentially other options like PayPal.
• Review and Confirm: Before finalizing, you’ll have a summary of your order, including products, quantities, delivery costs, and total price. This is your last chance to check everything.
• Place Order: Click “Place Order” or “Confirm Purchase” to complete the transaction.

5. Order Confirmation and Tracking

• Confirmation Email: You should receive an immediate order confirmation email with your order number and details.
• Shipping Updates: As your order progresses, you’ll likely receive further emails regarding dispatch and tracking information, allowing you to monitor your delivery status.

By following these steps, ordering tiles from Righttiles.co.uk should be a smooth and efficient process, allowing you to focus on your renovation project.

righttiles.co.uk Pricing

Understanding the pricing structure at Righttiles.co.uk involves looking at their product range and any promotional offers. Ukworkbenches.com Reviews

While exact prices vary by tile type and size, the website gives us clues about their general pricing strategy.

General Pricing Approach:

• Competitive Market: The tile market in the UK is highly competitive. Righttiles.co.uk, with its multiple showrooms and significant stock of large format tiles, suggests they aim to be competitive, balancing quality with affordability.
• Varied Price Points: Given their extensive range from “Rio River Sugar Calacatta” to “Anaconda Hakidiki,” it’s highly probable that their pricing spans various budget points, from more economical options to premium Spanish porcelain selections.
• Price per Square Meter: Tiles are typically priced per square meter m² or per box. Customers would need to input their required m² to get an accurate total, plus any additional for wastage.

Promotional Offers:

The homepage prominently features several discount offers, indicating a dynamic pricing strategy that leverages sales to attract customers:

• “Up to 25% Off Sugar Range”: This suggests that certain popular ranges are regularly put on sale, offering significant savings. The “Sugar Range” appears to be a key product line for them.
• “Up to 25% Off Norena Range”: Another specific range highlighted for discounts, appealing to different aesthetic preferences.
• “Up to 30% Off Whitish Range”: A higher discount on a range that likely caters to a broad customer base looking for versatile, light-colored tiles.
• “Up to 30% Off Cantebury Range”: Further discounts on yet another range, demonstrating a commitment to offering value across various styles.

Factors Influencing Price:

• Material: Porcelain tiles, especially high-quality Spanish porcelain, can be more expensive than standard ceramic tiles due to their durability, water resistance, and manufacturing process.
• Size: Large format tiles, while often priced per m², can sometimes have higher unit costs due to their specialized production and handling requirements.
• Design & Finish: Intricate patterns, unique textures, or specialized finishes like polished or rectified edges can also influence the price.
• Volume Discounts: While not explicitly stated on the homepage, many tile retailers offer trade accounts or volume discounts for very large orders, which might be applicable to Righttiles.co.uk customers undertaking major projects.
• Accessories: The pricing for related products like “ProGrout Flex,” “ProPave Grout,” “External Adhesive,” “Leveling Compound,” and “Silicone Sealant” would be separate and necessary additions to the overall project cost.

Conclusion on Pricing:

Righttiles.co.uk appears to offer a range of pricing to suit different budgets, enhanced by regular promotional offers.

The availability of free delivery on orders over £500 further adds to the overall value proposition for substantial tile purchases.

For precise pricing, customers would need to navigate to individual product pages on their website. Paintandhandy.com Reviews

righttiles.co.uk Showrooms & Experience

The physical presence of Righttiles.co.uk through its nine showrooms is a cornerstone of their business model, offering a distinct advantage in the tile retail space.

This approach marries the convenience of online browsing with the invaluable experience of in-person product interaction.

Showroom Locations:

• “9 Branches in and around London”: This network of showrooms strategically covers the greater London area, making them accessible to a significant portion of the UK’s population. Having multiple locations reduces travel time for potential customers and increases their footprint.
• Local Accessibility: The phrase “Visit your local showroom & be inspired” actively encourages customers to seek out their nearest branch. This local focus helps build community trust and convenience.

The Showroom Experience:

• “See & feel the quality of our products”: This is perhaps the most critical benefit of visiting a showroom, especially for tiles. Online images, no matter how high-resolution, cannot fully convey:
  • True Color and Tone: Colors can look different on various screens. In a showroom, you see the tile in natural and artificial light, helping you match it to your home’s existing palette.
  • Texture and Finish: You can physically touch the tile to understand its texture smooth, rough, anti-slip, its finish matt, glossy, polished, and its overall feel, which is crucial for comfort and safety.
  • Variations: Natural stone and even some porcelain tiles have natural variations from piece to piece. A showroom allows you to see a larger sample of these variations.
• Expert Guidance: In a showroom, customers have direct access to “Expertise Specialists in Spanish Porcelain” and other tile types. This means they can:
  • Receive personalized advice on tile suitability for different areas e.g., high-traffic floors vs. bathroom walls.
  • Get recommendations on grout, adhesive, and sealing products like ProGrout Flex, ProPave Grout, External Adhesive, Leveling Compound, Silicone Sealant.
  • Discuss design ideas and trends.
  • Clarify technical specifications or installation requirements.
  • Get assistance with calculating quantities accurately.
• Inspiration and Visualization: Showrooms often feature installed tile displays, vignettes, and room sets. This allows customers to:
  • See how tiles look in larger areas, rather than just small samples.
  • Gain inspiration for design layouts, patterns, and combinations.
  • Better visualize the final outcome of their project.
• Immediate Purchase or Order Placement: While samples can be taken, full orders can often be placed directly at the showroom, or arrangements can be made for delivery. This provides an immediate gratification option for customers who have made their decision.

Strategic Advantage:

It builds trust, allows for a more informed purchasing decision, and offers a level of personalized service that online-only competitors simply cannot replicate for products like tiles.

For anyone undertaking a tiling project, visiting one of their showrooms seems to be a highly recommended step.

righttiles.co.uk Accessories and Installation Support

Beyond just selling tiles, Righttiles.co.uk appears to offer a range of essential accessories crucial for successful tile installation. Kallo.com Reviews

This is a vital component of any comprehensive tile supplier, ensuring customers have access to all necessary materials for their project.

Key Accessories Mentioned:

The homepage explicitly lists several critical installation products:

• ProGrout Flex: A flexible grout is essential, especially for floors, areas with underfloor heating, or where some movement is expected, as it helps prevent cracking. This suggests they offer a high-quality, durable grout option.
• ProPave Grout: This specific mention indicates they cater to outdoor tiling or paving projects, where grout needs to withstand harsher environmental conditions.
• External Adhesive: Crucial for outdoor tile installations, as it needs to be weather-resistant and provide a strong bond in varying temperatures and moisture levels.
• Leveling Compound: Before laying tiles, especially large format ones, a perfectly level subfloor is paramount. Leveling compounds ensure a smooth, even surface, preventing tile lippage and ensuring a professional finish.
• Silicone Sealant: Essential for sealing joints in bathrooms, kitchens, and other wet areas, preventing water ingress and mold growth.

Importance of Offering Accessories:

• One-Stop Shop: By providing tiles and the necessary installation materials, Righttiles.co.uk acts as a one-stop shop. This is incredibly convenient for customers, saving them time and effort from sourcing these items elsewhere.
• Compatibility: Sourcing all materials from one supplier can help ensure compatibility between the tiles, adhesive, and grout, reducing the risk of installation issues.
• Quality Control: Reputable tile suppliers often recommend or stock accessories that they know work well with their tiles, giving customers confidence in the performance of their chosen products.
• Project Efficiency: Having all materials delivered together or available for pick-up simplifies project logistics for both DIY enthusiasts and professional installers.

Potential for Further Support:

While the website lists key accessories, a comprehensive approach to installation support could further enhance the customer experience. This might include:

• Installation Guides: Providing downloadable PDFs or online tutorials on how to install different types of tiles, use leveling compounds, or apply grout and sealant.
• Tool Sales/Rental: Offering essential tiling tools cutters, trowels, spacers or recommending where to acquire them.
• Recommended Installers: A list of trusted, local tile installers, especially for complex projects like large format tiles or outdoor paving, could be invaluable.
• Technical Specifications: Detailed technical data sheets for all adhesives, grouts, and sealants to ensure they meet project-specific requirements e.g., drying times, coverage, suitable substrates.

By offering these essential accessories, Righttiles.co.uk significantly streamlines the tiling process for its customers.

Expanding on installation guidance and support could further solidify their position as a comprehensive and trusted resource for tiling projects. Autounion.gr Reviews

righttiles.co.uk vs. Competitors

When evaluating Righttiles.co.uk, it’s beneficial to compare its offerings against some of its primary competitors in the UK tile market.

This provides a clearer picture of its strengths and weaknesses relative to other options.

Righttiles.co.uk’s Core Strengths:

• Hybrid Model Online + Showrooms: This is a significant advantage. Many online-only retailers lack the physical touchpoint, while traditional stores might not offer the same extensive online browsing. Righttiles.co.uk combines the convenience of online shopping with the crucial ability to “see & feel the quality” in person.
• Specialization in Spanish Porcelain & Large Format: This niche focus positions them as experts in high-quality, on-trend products. While others offer these, Righttiles.co.uk highlights its “Biggest stockists” claim, suggesting strong inventory depth.
• Local London Focus: With 9 showrooms “in and around London,” they are exceptionally well-positioned to serve one of the UK’s largest and most active construction/renovation markets. This local presence can lead to better customer service and faster local logistics.
• Sample Availability: Offering small cut samples is standard for quality retailers, but Righttiles.co.uk emphasizes it, demonstrating customer-centricity.
• Free Delivery Threshold: £500 is a reasonable threshold for free delivery, competitive with many larger players.

Comparison with Key Competitors:

1. Topps Tiles:

   • Scale: Topps Tiles has a much larger national footprint with hundreds of stores across the UK, offering unparalleled accessibility.
   • Range: Equally extensive, if not more so, covering tiles, wood flooring, and all related accessories.
   • Pricing: Often runs extensive sales and offers price match guarantees.
   • Verdict: Topps Tiles is the go-to for sheer scale and nationwide convenience. Righttiles.co.uk competes by offering a more focused, perhaps curated, selection within the London area, emphasizing Spanish porcelain expertise.

2. Walls and Floors:

   • Scale: Primarily an online retailer with massive stock levels and nationwide delivery. They often boast an enormous selection.
   • Showrooms: Have some physical showrooms, but fewer than Righttiles.co.uk and not as concentrated in one major city.
   • Pricing: Known for competitive online pricing and frequent sales.
   • Verdict: Walls and Floors excels in online breadth and competitive pricing for customers comfortable with online-only purchasing. Righttiles.co.uk offers the added benefit of extensive local showrooms in London, which can be critical for large or uncertain purchases.

3. Wickes / B&Q DIY Chains: Woll.de Reviews

   • Scale: Huge national presence with stores everywhere.
   • Range: Broader DIY focus. tiles are just one department. Selection is good for standard, budget-friendly options but less specialized.
   • Expertise: Sales staff may have less specialized knowledge in tiling compared to dedicated tile retailers.
   • Verdict: Ideal for convenience and bundling with other renovation supplies. Righttiles.co.uk offers a more specialist approach with higher quality/designer tile options and dedicated expertise.

4. Porcelanosa:

   • Scale: International luxury brand with fewer, very high-end showrooms.
   • Range: Exclusively premium, designer tiles and bathroom furnishings.
   • Pricing: Significantly higher price point, targeting the luxury market.
   • Verdict: Porcelanosa is for those seeking ultimate luxury and cutting-edge design. Righttiles.co.uk offers high-quality Spanish porcelain but likely at a more accessible premium price point, bridging the gap between mass-market and ultra-luxury.

Overall Position:

Righttiles.co.uk appears to occupy a strong middle ground, offering a specialist retail experience with a strong physical presence in a key metropolitan area, backed by online convenience.

They are likely a strong choice for customers in or near London who value seeing and feeling tiles before buying, appreciate expertise in Spanish porcelain, and seek a good balance of quality and competitive pricing for both standard and large format tiles.

They differentiate themselves through their localized physical accessibility and specialized product focus, while maintaining competitive online features like free delivery and sample availability.

How to Contact righttiles.co.uk Customer Support

Effective customer support is paramount for any retail business, especially one dealing with products like tiles where questions about suitability, quantity, or installation can arise. Diamondsfactory.nl Reviews

Based on a typical e-commerce website structure, here’s how you would likely contact Righttiles.co.uk customer support:

1. “Contact Us” Page:

• Primary Channel: The most common way to find contact information is through a dedicated “Contact Us” or “Help” link, usually located in the website’s footer or header menu.
• Information Expected: This page would typically provide:
  • Phone Numbers: Direct lines for customer service inquiries. Given they have 9 showrooms, there might be a central line or numbers for individual branches.
  • Email Address: A general customer service email e.g., [email protected], [email protected] for non-urgent queries or detailed questions.
  • Contact Form: An online form for submitting inquiries directly through the website, often leading to a quicker response than general email.
  • Showroom Addresses and Hours: Essential for planning a visit to one of their 9 branches. Each showroom might have its own contact details listed.

2. Live Chat If Available:

• Real-Time Assistance: Many modern e-commerce sites incorporate a live chat feature, often appearing as a small pop-up icon in the corner of the screen.
• Quick Queries: Live chat is excellent for quick questions about product availability, delivery times, or general website navigation. If Righttiles.co.uk offers this, it would provide immediate, convenient support.

3. Social Media Channels:

• Public Engagement: While not ideal for private or order-specific inquiries, many companies monitor their social media channels e.g., Facebook, Instagram, Twitter for public questions or feedback.
• Response Time: Responses on social media can vary, but it’s a valid channel for general inquiries or to gauge public sentiment.

4. Showroom Visits:

• In-Person Support: For customers located near one of their “9 Branches in and around London,” visiting a showroom offers the most direct and personalized form of customer support.
• Benefits: You can speak directly with “Expertise Specialists,” get in-depth advice, show samples, and resolve issues face-to-face. This is particularly useful for complex projects or issues that are hard to explain over the phone or email.

5. FAQs Section:

• Self-Service: Before reaching out directly, it’s always a good idea to check for a Frequently Asked Questions FAQ section. Many common queries about delivery, returns, samples, or product care are addressed here, allowing for immediate self-service answers.

General Advice for Contacting Support:

• Have Information Ready: When contacting support, especially regarding an order, have your order number, product details, and any relevant photos ready to expedite the process.
• Be Clear and Concise: Clearly state your question or issue to help the support team understand and resolve it efficiently.
• Note Down Details: Keep a record of who you spoke to, the date, and what was discussed, especially for phone calls or complex issues.

Given Righttiles.co.uk’s emphasis on customer experience and physical showrooms, it’s reasonable to expect robust customer support options, primarily through phone, email, and in-person visits to their branches.

Frequently Asked Questions

What is Righttiles.co.uk?

Righttiles.co.uk is an online and physical tile retailer based in the UK, specializing in a wide range of wall, floor, bathroom, kitchen, and outdoor tiles, including Spanish porcelain and large format options.

They operate primarily online with 9 showrooms in and around London.

Does Righttiles.co.uk offer free delivery?

Yes, Righttiles.co.uk offers free deliveries on all online orders above £500. Hazelhurdleworld.co.uk Reviews

Can I get tile samples from Righttiles.co.uk?

Yes, Righttiles.co.uk offers “small cut tile samples to try before buy,” allowing customers to assess the tiles in person before making a full purchase.

Where are Righttiles.co.uk showrooms located?

Righttiles.co.uk has 9 branches located in and around London.

Specific addresses would be available on their website’s ‘Showrooms’ or ‘Contact Us’ page.

What kind of tiles does Righttiles.co.uk specialize in?

Righttiles.co.uk specializes in Spanish Porcelain tiles and positions itself as one of the biggest stockists of large format tiles in London.

Does Righttiles.co.uk sell tiling accessories?

Yes, the website mentions selling essential tiling accessories such as ProGrout Flex, ProPave Grout, External Adhesive, Leveling Compound, and Silicone Sealant. Limitlesscapital.uk Reviews

What is the advantage of visiting a Righttiles.co.uk showroom?

Visiting a showroom allows customers to “see & feel the quality of our products,” get inspired by displays, and receive expert advice from specialists, which is crucial for making informed tile choices.

Does Righttiles.co.uk offer express delivery?

Yes, Righttiles.co.uk states that “Express Delivery is available” to help customers get their orders faster.

Details on specific costs or timelines would likely be available during the checkout process or by contacting support.

Are there discounts available on Righttiles.co.uk?

Yes, the homepage prominently features various discounts on popular tile ranges, such as “Up to 25% Off Sugar Range” and “Up to 30% Off Whitish Range.”

How do I contact Righttiles.co.uk customer support?

You would typically find their contact details phone number, email address, or a contact form on a dedicated “Contact Us” page on their website. Thundernoise.eu Reviews

Visiting a showroom is also an option for in-person support.

What payment methods does Righttiles.co.uk accept?

While not explicitly detailed on the homepage, most e-commerce sites like Righttiles.co.uk accept major credit/debit cards Visa, Mastercard and often other options like PayPal.

Can I return tiles if I don’t like them?

Details on the return policy would typically be found in the website’s terms and conditions or a dedicated returns policy page.

It’s advisable to review this before making a purchase.

Are Righttiles.co.uk products suitable for outdoor use?

Yes, Righttiles.co.uk offers an “Outdoor” tile category and sells “External Adhesive” and “ProPave Grout,” indicating they provide products suitable for outdoor tiling projects. Sportsmanguncentre.co.uk Reviews

How do I calculate how many tiles I need from Righttiles.co.uk?

On individual product pages, there is usually an input field where you can enter the square meterage m² you need, and the website will calculate the number of boxes or tiles required.

It’s always recommended to add an extra 10-15% for cuts and wastage.

Is Righttiles.co.uk primarily an online store or a physical store?

Righttiles.co.uk operates as both an online store and has a significant physical presence with 9 showrooms in and around London, offering a hybrid shopping experience.

Do they sell wood effect tiles?

Yes, Righttiles.co.uk has a specific category for “Wood Effect” tiles, catering to customers looking for the aesthetic of wood with the durability of tile.

What makes Righttiles.co.uk different from other tile retailers?

Their key differentiators include a strong physical showroom presence in London, specialization in Spanish porcelain and large format tiles, and a focus on providing comprehensive tiling solutions with accessories. Cafeandaluz.com Reviews

Can I get technical specifications for their tiles?

Yes, detailed technical specifications e.g., dimensions, thickness, slip resistance, suitability for certain areas should be available on each tile’s individual product page on the website.

Does Righttiles.co.uk cater to trade customers?

While not explicitly stated on the homepage, many tile retailers with extensive stock and multiple branches offer trade accounts or specific pricing for contractors and businesses.

It would be worth contacting their customer support to inquire about this.

What types of grout do they offer?

Righttiles.co.uk mentions “ProGrout Flex” and “ProPave Grout,” indicating they offer flexible grouts for general tiling and specialized grouts for outdoor or paving applications.