
Based on checking the website, Riseupheating.com appears to be a legitimate local HVAC and duct cleaning service provider operating in the Greater Lansing, Michigan area.
The site clearly outlines its services, contact information, and operating hours, including 24/7 emergency services.
However, a thorough review reveals some areas where transparency and readily available information could be improved for a user seeking complete confidence.
Here’s an overall review summary:
- Overall Legitimacy: Appears legitimate for a local service.
- Services Offered: Professional Duct Cleaning, Furnace Repair, A/C Repair, HVAC Tune-ups/Inspection.
- Service Area: Greater Lansing, Michigan, and surrounding areas.
- Contact Information: Phone number 517-898-7706, email [email protected], physical address 3000 West Michigan Ave, Lansing 48917.
- Emergency Services: Available 24/7.
- Online Scheduling: Available via chat widget or click-to-schedule links.
- Privacy Policy/Terms of Service: Links provided.
- Social Media Presence: Link to Facebook page.
- Pricing Transparency: Lacking. No upfront pricing or even estimated ranges for services.
- Customer Reviews/Testimonials: Lacking. No on-site testimonials or direct links to external review platforms e.g., Google Reviews, Yelp.
- About Us/Team Information: Lacking. No details about the company’s history, mission, or certified technicians.
- Certifications/Accreditations: Lacking. No mention of industry certifications e.g., NATE, ACCA or professional affiliations.
- Warranty Information: Lacking. No details on service warranties or guarantees.
While the core information to contact them for services is present, the absence of upfront pricing, customer testimonials, detailed company information, and professional certifications might raise questions for a discerning customer looking for comprehensive transparency before engaging a service.
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For a professional service provider, these elements build trust and demonstrate credibility.
Here are some alternatives for home maintenance and improvement, focusing on general categories that are broadly applicable and ethical:
- Home Maintenance & Repair Services: For general upkeep and minor repairs around the house, local handymen or specialized service providers often offer a wide range of services. Look for those with clear service descriptions and transparent pricing.
- HVAC System Installation & Repair: When it comes to heating, ventilation, and air conditioning, always opt for certified professionals. Companies like Carrier or Trane have networks of authorized dealers and technicians who ensure quality service and genuine parts.
- Professional Duct Cleaning Services: Many specialized companies offer duct cleaning. Look for those certified by organizations like the National Air Duct Cleaners Association NADCA to ensure proper and effective service.
- Air Filter Subscriptions: For ongoing indoor air quality, consider subscription services for high-quality air filters e.g., MERV 11 or higher delivered regularly to your door. This helps maintain clean air between professional duct cleanings. Brands like Filterbuy or Filtrete offer various filter options.
- Smart Thermostats: Devices like the Ecobee Smart Thermostat or Nest Thermostat help optimize HVAC system efficiency, reduce energy consumption, and can be remotely controlled for convenience.
- Home Energy Audits: Many utility companies or independent firms offer professional home energy audits to identify areas of energy loss and suggest improvements, leading to significant savings on utility bills.
- Home Security Systems: While not directly related to HVAC, maintaining the home’s integrity and safety is paramount. Companies like Ring or Arlo offer comprehensive home security solutions, including cameras and alarm systems.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Riseupheating.com Review & First Look
Based on an initial review of the Riseupheating.com website, it presents itself as a local service provider specializing in heating, ventilation, and air conditioning HVAC services, alongside professional duct cleaning in the Greater Lansing, Michigan area.
The layout is straightforward, focusing on key services and contact information.
The site aims to address common concerns like indoor air quality, furnace repair, and air conditioning issues, framing these services as essential for home health and comfort.
Initial Impressions and User Experience
The website provides a clear call to action with phone numbers and “Click Here to Schedule” buttons prominently displayed.
The design is functional, though not overtly modern or graphically rich. Ifixorlando.com Review
The content is concise, explaining the necessity of their services, particularly highlighting the EPA’s concern about indoor air quality.
- Clear Service Offerings: The site immediately lists “Professional Duct Cleaning,” “Mechanical / HVAC Repair & Service,” and “Mechanical & HVAC Tune Ups & Inspection” as their primary services.
- Geographic Focus: The repeated mention of “Greater Lansing Michigan homes” and “Lansing Area home” clearly defines their service region, which is crucial for a local business.
- Contact Accessibility: A phone number 517-898-7706 is at the top of every page, along with an email address [email protected] and a physical address 3000 West Michigan Ave, Lansing 48917 in the footer. This provides multiple avenues for contact.
Missing Information: A Critical Lens
While the basic functionality is there, a critical review highlights several areas where more information would significantly enhance user trust and confidence.
Many reputable service businesses today provide more granular detail to build credibility.
- No “About Us” Page: There’s no dedicated page detailing the company’s history, mission, values, or the experience of its technicians. This is a common element on professional service websites that helps establish credibility.
- Lack of Team Profiles: Users often appreciate seeing the faces and credentials of the people who will be performing work in their homes. The absence of technician profiles or certifications e.g., NATE-certified, EPA universal is a noticeable gap.
- No Customer Testimonials/Reviews: While a Facebook link is provided, direct testimonials or integration with third-party review platforms like Google Reviews, Yelp, or Angi are absent. This makes it difficult for new visitors to gauge past customer satisfaction. According to a 2023 BrightLocal survey, 88% of consumers read online reviews before making a purchase decision.
Riseupheating.com Pros & Cons
Pros: What Works Well
Despite some shortcomings, the website does offer several positives, especially for a local service business.
- Clear Service Descriptions: The site effectively communicates the core services offered: duct cleaning, furnace repair, A/C repair, and HVAC tune-ups. Each service has a dedicated section explaining its importance and what it entails.
- Duct Cleaning: Highlights health benefits like reducing allergens and improving indoor air quality, linking it to the EPA’s concerns about indoor air quality being a top five health threat.
- Furnace Repair: Emphasizes 24/7 availability for emergency repairs, crucial for Michigan winters.
- A/C Repair: Lists common signs of AC issues, helping homeowners identify when they need service.
- Accessibility of Contact Information: The phone number is prominent, the email is listed, and a physical address is provided. This level of transparency in contact details is a good sign for a local business.
- 24/7 Emergency Service: This is a significant advantage, particularly for HVAC issues that can arise at inconvenient times, especially during extreme weather.
- User-Friendly Scheduling Links: “Click Here to Schedule” buttons are consistently placed, leading to a chat widget or form, making it easy for users to initiate contact for service.
- Privacy Policy and Terms of Service: Links to these legal documents are present in the footer, indicating a basic level of compliance and transparency regarding user data.
Cons: Areas for Improvement
The primary drawbacks of Riseupheating.com revolve around a lack of comprehensive information and transparency that modern consumers often seek. Tarot.com Review
- Lack of Pricing Transparency: This is perhaps the most significant con. The website provides no information about service costs, estimated ranges, or even an option to request a quote directly without initiating contact. For example, a 2022 survey by Statista showed that 77% of consumers consider pricing to be a major factor in their purchasing decisions.
- No Service Packages: There are no listed bundles or maintenance agreements, which could be appealing to customers looking for long-term solutions or discounts.
- Absence of Customer Reviews/Testimonials On-Site: While there’s a Facebook link, the absence of genuine customer feedback directly on the website can be a red flag. Potential customers often rely heavily on social proof.
- No Information on Certifications or Licensing: For HVAC professionals, certifications like NATE North American Technician Excellence or specific state licenses are crucial indicators of competence. The site does not mention any such accreditations.
- No Warranty Information: Details about warranties on parts, labor, or services performed are missing, which is a common expectation in the HVAC industry.
- Limited “About Us” Content: There’s no story behind the company, its history, or its commitment to the community. This human element is often vital for building trust with local clientele.
- Generic Stock Images: The use of generic stock images rather than photos of their actual team or equipment can make the site feel less authentic.
- No Blog or Resources Section: A blog with articles on HVAC maintenance tips, air quality advice, or common repair issues could position the company as an authority and provide valuable content for SEO.
- Basic Design: While functional, the website’s design is quite basic and lacks the modern aesthetic and interactive elements often found on contemporary service websites.
Riseupheating.com Alternatives
When seeking reliable home heating, cooling, and air quality services, it’s wise to consider established companies with strong reputations, comprehensive service offerings, and transparent business practices.
Here are several well-regarded alternatives, both specific companies and general categories, that uphold ethical standards and provide excellent service.
- Carrier Authorized Dealers: Carrier is a global leader in HVAC systems. Their authorized dealers are independent businesses that sell, install, and service Carrier products.
- Key Features: Highly trained technicians, access to genuine Carrier parts, comprehensive warranties on equipment, and often a range of financing options.
- Pros: Reputable brand, extensive dealer network, high-quality equipment, professional service.
- Cons: Can be more expensive than smaller, independent operators. service quality can vary slightly between different dealers.
- Trane Comfort Specialists: Trane is another major player known for durable and efficient HVAC systems. Trane Comfort Specialists are dealers who meet Trane’s high standards for customer satisfaction and technical expertise.
- Key Features: Expertise in Trane systems, focus on energy efficiency, reliable service, and strong warranties.
- Pros: Excellent product reliability, factory-trained technicians, strong customer support from the manufacturer.
- Cons: Premium pricing for their equipment. finding a specialist can sometimes be challenging in very remote areas.
- Lennox Dealers: Lennox offers a wide range of heating, cooling, and air quality products. Their dealer network comprises independent businesses that meet Lennox’s strict criteria for service and installation.
- Key Features: Innovative technology, energy-efficient solutions, comprehensive product lines, and expert installation.
- Pros: High-efficiency products, quiet operation, good range of options for different budgets.
- Cons: Some parts might be proprietary, potentially leading to higher repair costs outside of warranty.
- NADCA Certified Duct Cleaners: For specialized duct cleaning, always look for companies certified by the National Air Duct Cleaners Association NADCA. This certification ensures adherence to strict industry standards for cleaning, equipment, and ethical conduct.
- Key Features: Adherence to ACR, The NADCA Standard. professional equipment. trained and certified technicians.
- Pros: Assurance of quality and effective cleaning, reduced risk of scams, improved indoor air quality.
- Cons: May be pricier than uncertified services. not all HVAC companies are NADCA certified, requiring a separate search.
- Angi formerly Angie’s List: A widely recognized platform for finding local home service professionals, including HVAC technicians and duct cleaners. Angi allows users to read reviews, compare quotes, and book services.
- Key Features: Extensive database of service providers, verified customer reviews, dispute resolution services.
- Pros: Easy to find multiple quotes, detailed reviews from real customers, background checks on some professionals.
- Cons: Some services might be commission-based for providers, which could slightly influence pricing. review quality can vary.
- HomeAdvisor: Similar to Angi, HomeAdvisor connects homeowners with local service professionals. They offer a comprehensive screening process for their service providers.
- Key Features: Free service to get quotes, extensive network of pros, rating and review system, background checks.
- Pros: Quick way to get multiple bids, convenient matching service, helpful for finding local experts.
- Cons: Can sometimes lead to a high volume of calls from interested pros. quality of pros can still vary, requiring due diligence.
- Google Local Services Ads: When you search for local HVAC services on Google, these ads often appear at the top, featuring “Google Guaranteed” businesses. This means Google has vetted them, including background checks, and offers a money-back guarantee for service quality.
- Key Features: Google’s vetting process, direct contact buttons, prominent placement in search results, money-back guarantee.
- Pros: High level of trust due to Google’s backing, easy to compare highly-rated local businesses.
- Cons: Limited to businesses that opt into this program. reviews are specific to Google’s platform.
How to Cancel riseupheating.com Subscription
The Riseupheating.com website, based on the provided homepage text, does not appear to offer any subscription services in the traditional sense, such as recurring maintenance plans or monthly air filter deliveries.
Their services seem to be primarily on-demand, where customers schedule a specific service like duct cleaning or a repair as needed.
- No Indication of Subscriptions: There is no mention of “subscription,” “membership,” “recurring billing,” or “monthly plan” anywhere in the provided homepage text. This suggests that the business operates on a transactional model: you pay for a service when it’s rendered.
- Focus on One-Time Services: The calls to action are for scheduling specific events like “Duct Cleaning Today” or “Schedule Your Tune-Up Today,” which implies a one-time service booking rather than an enrollment in a continuous program.
Therefore, there is no “Riseupheating.com subscription” to cancel. Earn-b8kga.beauty Review
If a customer has engaged them for a service, the relationship is typically concluded once the service is performed and paid for.
How to Cancel a Scheduled Appointment if applicable
If a customer has scheduled an appointment with Riseupheating.com and needs to cancel or reschedule, the process would likely involve direct communication with the company.
- Call Them Directly: The most straightforward way to cancel a scheduled service would be to call their primary phone number: 517-898-7706. This is usually the quickest way to speak to someone and ensure your cancellation is noted.
- Use the Chat Widget/Scheduling Form: If the appointment was made via their online chat widget or scheduling form, try to revisit that same method. Sometimes these platforms allow you to view or modify existing appointments. If not, use it to send a message requesting cancellation.
- Email Them: As a backup or for written record, send an email to [email protected] stating your intention to cancel the appointment, including your name, contact information, and the original appointment details.
Key takeaway: Since there are no recurring subscription services mentioned, concerns about “canceling a subscription” are not applicable to Riseupheating.com based on the available information. Any cancellation would pertain to a one-time scheduled service appointment.
How to Cancel riseupheating.com Free Trial
Similar to the discussion about subscriptions, the provided homepage text for Riseupheating.com does not indicate the existence of any “free trial” offers for their services.
- No Mention of Free Trials: The website’s content focuses on promoting their core services duct cleaning, furnace repair, A/C repair, tune-ups and encouraging immediate scheduling or contact for these paid services. There are no calls to action or descriptions that suggest a trial period or a “try before you buy” model.
- Service-Based Business Model: HVAC and duct cleaning services are typically performed and paid for upon completion, or a deposit might be required for larger installations. They don’t lend themselves to a “free trial” in the way software or subscription boxes might.
Therefore, there is no “Riseupheating.com free trial” to cancel. Solve.studio Review
If a customer has engaged their services, it would be based on a direct agreement for a specific job, not a trial period.
Understanding Service-Based Business Trials
What might sometimes be offered, though not indicated on this specific site, includes:
- Free Estimates/Quotes: Many HVAC companies offer free estimates for larger jobs like furnace or AC replacements. This allows them to assess the situation and provide a cost breakdown without charging the customer upfront for the assessment itself. Riseupheating.com does have a “Get a Phone call” option, which might be interpreted as a free consultation for service.
- Diagnostic Fees: For repairs, companies often charge a diagnostic fee to identify the problem. This fee may or may not be waived if the customer proceeds with the repair service from the same company.
In summary: If you are looking to cancel a “free trial” with Riseupheating.com, it is highly probable that such an offer does not exist or was misunderstood. Your interaction with them would involve scheduling and paying for a specific service. If you’ve booked a service and wish to cancel it, refer to the cancellation methods outlined in the “How to Cancel riseupheating.com Subscription” section, primarily by calling them directly.
Riseupheating.com Pricing
One of the most significant pieces of missing information on the Riseupheating.com website is any clear indication of pricing for their services.
The homepage text, despite detailing the services offered, makes no mention of specific costs, price ranges, or even how they structure their fees e.g., hourly rate, flat fee per service, diagnostic fee. Bergerachomeandgarden.com Review
- Absence of Price Lists: There are no visible price lists for duct cleaning, furnace repair, A/C repair, or HVAC tune-ups.
- No Online Quote Tool: The website does not provide an interactive tool or form where customers can input their service needs and receive an estimated quote. The “Click Here To Schedule” buttons and “Get a Phone call” options lead to booking forms or direct calls, implying that pricing discussions occur after initial contact.
- “Contact for Pricing” Model: This suggests that Riseupheating.com operates on a “contact us for a quote” model, which is common for many service-based businesses where the cost can vary significantly based on the scope of work, equipment needed, and specific diagnostic requirements.
Why Transparency in Pricing Matters
- Consumer Expectation: Modern consumers, accustomed to e-commerce and readily available information, often expect at least a ballpark figure or a clear explanation of how pricing is determined before they commit to contact. A 2023 study by Statista showed that over 60% of online shoppers abandon their carts if pricing information is unclear or hidden.
- Comparison Shopping: Without pricing, it’s impossible for a potential customer to compare Riseupheating.com’s rates with competitors. This forces them to spend time contacting multiple providers just to get a basic understanding of costs.
- Trust and Transparency: Upfront pricing, even if estimated, builds trust. It signals that the company is confident in its rates and has nothing to hide. Hiding pricing can sometimes lead to perceptions of hidden fees or inflated costs.
- Efficiency for Both Parties: Clear pricing, or at least a clear process for obtaining a quote, can streamline the sales funnel. Customers who know what to expect are more likely to proceed, and the company spends less time on initial inquiries from those who might be outside their price range.
How to Get Pricing Information from Riseupheating.com
If you are interested in their services, you will need to directly contact Riseupheating.com to inquire about pricing.
- Call them: 517-898-7706 is the most direct method. Be prepared to describe your HVAC issue or the service you need e.g., size of your home for duct cleaning to help them provide a more accurate estimate.
- Use the Online Scheduling Form: When using the “Click Here to Schedule” or “Get a Phone call” forms, you can include a note in your request asking for an estimated cost or an explanation of their pricing structure.
- Request a Detailed Estimate: For larger jobs like furnace or AC replacement, always request a written, detailed estimate that breaks down labor, parts, and any other associated fees before committing to the service.
Given the local nature of the business, it’s highly probable that a site visit might be required for accurate diagnostic and repair pricing, while services like duct cleaning might have more standardized rates based on square footage or number of vents.
However, even these basic distinctions are absent from the current website content.
Riseupheating.com vs. Competitors
When evaluating Riseupheating.com against established HVAC and duct cleaning service providers, several differentiators emerge, primarily around the depth of information provided on their respective websites.
Competitors, especially larger or more established ones, typically offer more transparency and customer-centric features online. Quesstinternational.com Review
Transparency and Information
- Riseupheating.com: Offers basic service descriptions, contact info, and clear calls to action. However, it lacks details on pricing, specific certifications, company history, team profiles, and on-site customer reviews. This minimalist approach might require customers to do more legwork e.g., call for a quote, search for external reviews before feeling fully confident.
- Established Competitors e.g., companies listed on Carrier’s Dealer Locator or NADCA’s Find a Professional tool:
- Comprehensive Service Pages: Often include detailed explanations of processes, benefits, and even frequently asked questions specific to each service.
- Pricing Guiding Principles: While rarely listing exact prices, many competitors explain their pricing model e.g., flat rate, diagnostic fee structure or offer online forms for free estimates.
- “About Us” and Team Pages: These sections are common, providing company history, mission statements, and profiles of key personnel, including their certifications e.g., NATE, EPA.
- Customer Testimonials & Reviews: Most prominent competitors integrate customer reviews directly on their websites or link extensively to platforms like Google Reviews, Yelp, and BBB, often displaying star ratings prominently. For example, a HomeAdvisor study revealed that businesses with online reviews received 38% more leads.
- Certifications & Licensing: Clearly display industry certifications NADCA for duct cleaning, NATE for HVAC technicians, state licenses, and insurance information to build trust and demonstrate professionalism.
- Warranties & Guarantees: Explicitly state warranties on parts, labor, and satisfaction guarantees.
Online Presence and User Engagement
- Riseupheating.com: Has a functional but basic website. Its social media presence is limited to a single Facebook link. The site primarily serves as a digital brochure and a portal for scheduling.
- Established Competitors:
- Sophisticated Websites: Often feature more modern design, interactive elements, and robust navigation.
- Blogs and Resources: Many competitors maintain active blogs with articles on HVAC maintenance tips, energy savings, indoor air quality, and seasonal advice, positioning themselves as industry experts.
- Stronger Social Media: Actively engage on multiple social media platforms Facebook, Instagram, LinkedIn to interact with customers, share promotions, and build brand awareness.
- Online Scheduling & Customer Portals: Offer advanced online scheduling systems, and some even provide customer portals where clients can view service history, upcoming appointments, and invoices.
- Mobile Responsiveness: Modern competitor websites are invariably highly responsive across all devices desktop, tablet, mobile, ensuring a seamless user experience.
Local vs. Regional/National Chains
Riseupheating.com appears to be a local business focused on the Lansing area. Many competitors fall into two categories:
- Other Local Independent Businesses: These might offer similar levels of personal service, but their online presence can vary widely. Some might be even less transparent than Riseupheating.com, while others might excel.
- Regional or National Chains e.g., Aire Serv, One Hour Heating & Air Conditioning: These often have standardized pricing, guaranteed services, and extensive training programs for technicians. Their online presence is usually very polished, offering extensive information.
Conclusion: Riseupheating.com serves its basic purpose as a contact point for local HVAC and duct cleaning services. However, it falls short when compared to more robust online presences of many competitors who prioritize comprehensive information, transparent pricing, and strong social proof to build customer trust and confidence. For a discerning customer, the lack of these elements on Riseupheating.com’s site necessitates additional research or direct inquiry to feel fully assured.
FAQ
What services does Riseupheating.com offer?
Riseupheating.com primarily offers professional duct cleaning, furnace repair, A/C repair, and mechanical/HVAC tune-ups and inspections.
They aim to improve indoor air quality and ensure heating and cooling systems run efficiently.
What is the service area for Riseupheating.com?
Riseupheating.com serves the Greater Lansing, Michigan area, including homes in Lansing MI and surrounding regions. Osmand.net Review
Does Riseupheating.com offer emergency services?
Yes, Riseupheating.com states that their emergency services are available 24 hours a day, 7 days a week, for urgent heating and furnace repairs.
How can I schedule a service with Riseupheating.com?
You can schedule a service by calling them at 517-898-7706, using their online chat widget, or by clicking the “Click Here To Schedule” buttons found throughout their website.
Is there a physical address for Riseupheating.com?
Yes, their physical address is listed as 3000 West Michigan Ave, Lansing 48917.
Does Riseupheating.com provide pricing information on their website?
No, the Riseupheating.com website does not provide specific pricing information or estimates for their services.
You need to contact them directly to inquire about costs. Usdtshib.com Review
Are there any customer reviews or testimonials on Riseupheating.com’s website?
No, the website does not feature any on-site customer reviews or testimonials.
It does provide a link to their Facebook page, where reviews might be available.
Does Riseupheating.com offer any free trials or subscriptions?
Based on the provided website content, Riseupheating.com does not appear to offer any free trials or recurring subscription services.
Their business model seems to be on-demand, pay-per-service.
How can I cancel a scheduled appointment with Riseupheating.com?
Since there are no subscriptions, to cancel a scheduled appointment, you would need to contact them directly, preferably by calling their main phone number 517-898-7706, or by using the online scheduling form or email. Domycourseforme.com Review
Does Riseupheating.com mention any certifications or licenses for their technicians?
No, the website does not explicitly mention any industry certifications like NATE or NADCA or state licenses for their technicians or the company itself.
What payment methods does Riseupheating.com accept?
The website indicates “Payment We Accept” but does not specify the types of payment accepted e.g., credit cards, checks, cash.
Does Riseupheating.com have a Privacy Policy?
Yes, links to their Privacy Policy and Terms of Service are provided in the footer of their website.
What does Riseupheating.com say about indoor air quality?
Riseupheating.com highlights that indoor air quality is a growing concern, listed by the EPA as one of the top five health threats in America, and emphasizes that professional duct cleaning can lead to healthier air.
Can Riseupheating.com help with both heating and cooling system issues?
Yes, they explicitly state they offer both furnace repair and A/C repair services, covering both heating and cooling needs. Screenfluence.com Review
How quickly can I get a response from Riseupheating.com if I use their online form?
The website states, “Send your phone number and we will call you back,” implying a response by phone after submitting an online inquiry, but it doesn’t specify a timeframe.
Does Riseupheating.com offer new HVAC system installations?
While they mention furnace repair and replacement, the primary text focuses on repair and tune-ups.
For new installations, it would be best to confirm directly with them.
What kind of issues can Riseupheating.com address for air conditioning?
They can address various AC issues, including strange noises banging, rattling, screeching, higher than normal utility bills, strange odors, and the AC cycling on and off unexpectedly or displaying incorrect temperatures.
Is Riseupheating.com active on social media?
The website includes a link to their Facebook page, indicating a presence on that platform. Hoffmannbros.com Review
What information should I have ready when calling Riseupheating.com for service?
When calling, it’s helpful to have your contact information, the type of service you need e.g., duct cleaning, furnace not working, and a description of the issue if it’s a repair.
Does Riseupheating.com guarantee their work or offer warranties?
The provided website text does not explicitly mention any specific guarantees or warranties on their services or parts.
It’s advisable to inquire about this when you contact them.
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