Based on checking the website, Roadrunnerautotransport.com appears to be a legitimate and well-established auto transport company with over 30 years of experience in vehicle shipping. The site presents itself as a highly-rated provider of nationwide door-to-door auto shipping services, emphasizing speed, safety, and cost-effectiveness. They highlight thousands of 5-star reviews, offer comprehensive vehicle coverage, and uniquely state no up-front deposit required until the day of pickup, which is a significant trust builder in this industry.

The website provides a wealth of information, from a straightforward instant quote calculator to detailed explanations of their services like open and enclosed carrier options, seasonal transport, and even specialized services for military, college, and corporate relocations.

They clearly address common concerns through an extensive FAQ section, detailing everything from insurance coverage to preparing your car for shipment.

The prominent display of customer testimonials, blog posts on relevant topics, and a robust tracking system suggest a company focused on transparency and customer convenience, aiming to simplify the often complex process of vehicle transportation.

Find detailed reviews on Trustpilot, Reddit, and BBB.org.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Understanding RoadRunner Auto Transport’s Core Offerings

Alright, let’s cut to the chase and dissect what RoadRunner Auto Transport brings to the table.

When you’re looking to move a vehicle, you want clarity, reliability, and no-nonsense execution.

RoadRunner’s website lays out their services pretty clearly, focusing on a few key areas that are crucial for anyone considering auto transport.

Nationwide Door-to-Door Service: Convenience is King

One of the biggest headaches in vehicle shipping is figuring out logistics.

RoadRunner’s commitment to “nationwide door-to-door service” is a major selling point. This isn’t just a catchy phrase.

It means they aim to pick up your car directly from your home or business and deliver it to your specified destination, cutting out the need for you to drive to a terminal.

Minimizing Your Effort: For most people, the less they have to do, the better. This service model aims to provide maximum convenience, especially if you’re relocating or buying a car from a distance.
Logistical Nuances: While “door-to-door” is the goal, the site clarifies that large auto transporters need ample space. If your street is too narrow or has low-hanging obstacles, they might ask you to meet at a nearby, accessible location like a shopping center parking lot. This transparency is key. expect realistic expectations, not just lofty promises.

Comprehensive Vehicle Coverage: From Sedans to Classics

RoadRunner’s website suggests they handle a wide array of vehicles, which is vital for a broad customer base. It’s not just about standard sedans. they cater to a more diverse fleet.

Types of Vehicles Shipped:
- Sedans, SUVs, Pickup Trucks, Minivans
- Oversized Vehicles: Crucial for those with larger trucks or custom builds.
- Antiques, Classic Cars, Luxury Vehicles: These often require specialized care.
- Motorcycles: A niche but important segment.
- Construction Vehicles: Implies capability for heavier and industrial equipment.
- Inoperable Cars: They explicitly state they can ship non-running vehicles, though this requires a special winch and incurs an additional fee. This is a critical service for vehicles that have broken down or are project cars.
Specialized Handling: The fact they call out “classic cars” and “luxury vehicles” hints at an understanding of the care required for high-value assets. This segues into their enclosed transport options.

No Up-Front Deposit Required: A Game Changer for Trust

This is a standout feature. In an industry where brokers sometimes demand large upfront payments, RoadRunner’s policy of “You don’t pay a penny until the day your shipment is scheduled for pickup” significantly reduces financial risk for the customer.

Consumer Protection: This policy puts the onus on RoadRunner to perform. They only get paid once the service begins, which signals confidence in their ability to secure a carrier and fulfill the transport.
Industry Standard vs. RoadRunner: Many competitors require a deposit upon booking. This “no upfront deposit” policy could be a major differentiator for consumers hesitant about online transactions or new services. It implies a strong network of carriers and efficient scheduling.

Unpacking RoadRunner’s Service Spectrum

RoadRunner Auto Transport doesn’t just move cars.

They offer a nuanced approach to vehicle shipping, understanding that one size doesn’t fit all.

Their website details various methods and services designed to meet specific customer needs, from the budget-conscious individual to the owner of a prized classic.

Open Carrier Car Shipping: The Workhorse of Auto Transport

This is the most common and generally most affordable method for shipping vehicles.

RoadRunner highlights its reliability and efficiency.

Cost-Effectiveness: Open carriers can transport up to 10 vehicles simultaneously, which significantly reduces the cost per vehicle compared to enclosed options. This makes it an attractive choice for those on a tighter budget.
Extensive Network: The website mentions an “extensive network of carriers,” implying broad availability across the country. This means shorter wait times and more flexible scheduling for standard shipments.
Protection Level: While exposed to elements like weather, dust, and road debris, vehicles are securely fastened. For standard cars, this level of protection is generally sufficient, and it’s the default choice for most people.
Who it’s for: Ideal for everyday vehicles, used car purchases, family moves, and dealership inventory. If your car is a daily driver and you’re looking for the most economical option, open transport is likely your go-to.

Enclosed Carrier Car Shipping: Premium Protection for Valuables

For those who need an elevated level of security and protection, RoadRunner offers enclosed transport services.

This is where your vehicle is shielded from the outside world.

Maximum Protection: “Fully enclosed trailers” protect your car from weather conditions rain, snow, hail, dust, dirt, and potential road hazards like rocks or debris. This is crucial for maintaining the pristine condition of high-value vehicles.
Ideal for Specific Vehicles:
- High-value vehicles: Luxury cars e.g., Tesla, Porsche, Mercedes, exotic cars e.g., Ferrari, Lamborghini, and classic cars e.g., vintage Mustangs, pristine Corvettes.
- Show cars or custom builds: Where even minor cosmetic damage is unacceptable.
- Newly purchased vehicles: Especially if they are collector’s items or rare finds.
Higher Cost & Limited Availability: As expected, this premium service comes with a higher price tag due to the specialized equipment and lower carrying capacity per trailer. The website notes that “carrier availability is limited,” suggesting you should book enclosed transport well in advance to ensure your desired dates.

Seasonal Auto Transport: Catering to Snowbirds and Summer Travelers

RoadRunner recognizes the specific needs of individuals who move their vehicles based on seasons, a common practice in certain regions.

Target Audience: “Snowbirds” who migrate south for winter and north for summer, or those who transport recreational vehicles for specific seasonal activities e.g., bringing a classic car to a summer show, moving an RV for camping season.
Convenience for Regular Movers: This specialized service streamlines the process for customers who need to move their vehicles on a recurring, seasonal basis, reducing the hassle of long drives.
Flexible Scheduling: The focus on “flexible scheduling options” for seasonal needs implies they understand the importance of timing for these specific relocations.

Specialized Transport Services: Beyond the Standard

The website lists a range of other services, indicating a versatile operational capacity.

These cater to more niche or institutional requirements.

Cross Country Car Transport: A staple for any national auto shipper.
Military Car Shipping: Often involves specific timelines, discounts, or location considerations for service members.
College Car Shipping: Popular for students moving to and from universities.
Dealer Shipping: High-volume transport for car dealerships.
Fleet Management & Corporate Vehicle Relocation: Business-to-business services for companies needing to move multiple vehicles efficiently.
Oversized Vehicle Transport: For vehicles that exceed standard dimensions, requiring specialized trailers.
Motorcycle Shipping: Different handling and securing methods are needed for bikes.
Shipping to Alaska, Hawaii, Puerto Rico, Caribbean: These locations often involve intermodal transport combining road and sea, which adds complexity and cost, indicating RoadRunner has capabilities beyond mainland U.S.
Inoperable Vehicle Transport: As mentioned, they can handle non-running cars, using a winch for loading and securing, which incurs an additional fee.

The breadth of these services suggests RoadRunner is equipped to handle almost any vehicle transport scenario, providing options for diverse customer requirements and budgets.

The RoadRunner Customer Experience: What to Expect

When you’re entrusting your vehicle to a shipping company, the experience itself—from getting a quote to final delivery—is paramount.

Roadrunnerautotransport.com puts a strong emphasis on streamlining this process and providing tools for customer peace of mind.

Instant Quote Calculator: Transparency at Your Fingertips

The website prominently features a “Calculate your instant car shipping rate in 3 easy steps!” tool.

This is a crucial first touchpoint for many potential customers.

Simplicity and Speed:
1. Origin & Destination: Start typing zip codes or cities.
2. Vehicle Details: Select year, make, and model. ability to “Add another vehicle” for multi-car shipments.
3. Shipment Details: Select the first day your shipment will be available for pickup.
Factors Influencing Cost: The site provides a clear explanation of how the cost is calculated, which is vital for understanding the quote you receive. Key factors include:
- Distance: Longer distances naturally cost more.
- Vehicle Type & Size: Larger or heavier vehicles require more space and fuel.
- Transport Type: Enclosed transport is pricier than open.
- Pick-up/Drop-off Locations: Rural or hard-to-reach areas may increase costs due to accessibility challenges.
- Time of Year: Seasonal demand e.g., “snowbird” routes and weather conditions can influence pricing.
- Fuel Prices: Fluctuations in fuel costs directly impact transport rates.
- Speed of Delivery: Expedited shipping options come with a premium.
No Obligation: The instant quote allows you to get an estimate without committing, providing an initial assessment of the cost before deeper engagement.

24/7 Online Shipment Tracking: Peace of Mind on the Go

Once your vehicle is on its way, knowing its status is a major anxiety reducer. RoadRunner offers robust tracking capabilities.

Real-Time Updates: “Online tracking is available to you 24 hours a day and is updated in real time.” This means you’re not left guessing where your car is.
Unique Booking Number: Upon scheduling, you receive a specific number to access your tracking portal.
Live Chat with Shipping Agent: The tracking portal itself allows you to “live chat with a shipping agent,” which is an excellent feature for immediate answers to questions about your shipment’s status, rather than needing to call a general customer service line. This combines automation with human support.

Communication and Availability: Extended Hours and Direct Contact

Good communication is often the hallmark of a reliable service. RoadRunner highlights its accessibility.

Extended Office Hours: “We’re available past normal business hours in every timezone in the country.” This is a significant advantage, especially for customers in different time zones or those with busy schedules.
Direct Phone Contact: They prominently display their phone number 888 777-2123 for speaking with a “shipping expert” and 888 422-7584 for quotes, indicating a direct line to human assistance.
Customer Support: The repeated mention of “shipping specialists” and “car shipping experts” suggests a team ready to discuss specific needs and preferences, moving beyond just automated quotes.

Payment Flexibility: Multiple Options for Convenience

Understanding payment methods is crucial for planning. RoadRunner offers several ways to pay.

Deposit/Pre-payment: Accepts all major credit cards, electronic transfer, postal money order, and bank/certified check. This covers most digital and traditional payment preferences.
Balance Due Upon Delivery: For any remaining balance, payment can be made directly to the driver in cash, bank/certified check, or postal money order. This is standard practice in the industry, as drivers often need cash for fuel and other expenses on the road. Note: Not accepting credit cards for the final balance is typical for many transport companies due to processing fees and chargeback risks for drivers.

Overall, the customer experience seems designed for ease of use and transparency, leveraging technology for tracking and quotes while maintaining human support for complex queries.

Essential Considerations Before Shipping Your Car with RoadRunner

Shipping a car isn’t like mailing a package.

There are specific preparations and understandings you need to have in place.

RoadRunner’s website provides valuable guidelines and information that every customer should review before booking.

Preparing Your Vehicle for Shipment: The Pre-Trip Checklist

The website offers a “car shipping checklist” and details several key steps to ensure a smooth pickup and delivery. Neglecting these could lead to delays or issues.

Cleanliness is Key: “Make sure your car has been completely cleaned, both inside and outside.”
- Why it matters: This isn’t just for aesthetics. A clean car allows the driver to conduct a thorough pre-existing damage inspection documented on the Bill of Lading accurately. Any existing dents, scratches, or issues need to be noted before transport to avoid disputes later.
Personal Items Restrictions: “You may transport personal belongings in your car, as long as their total weight does not exceed 100 pounds and they are stored in the trunk or back seat below the window line.”
- Crucial Caveat: “Please keep in mind that personal belongings are not covered by insurance if they are reported as damaged or missing.” This is a critical piece of information that many customers overlook. Valuables should never be left in the vehicle.
Fuel Level: “You should have about a quarter of a tank of gas in your car at the time of shipment.”
- Reasoning: Enough fuel for loading and unloading, but not so much as to add excessive weight, which can impact fuel efficiency for the transport truck.
Inform the Driver: “Be sure to inform the driver of any special circumstances concerning the vehicle.” This could include issues like a dead battery, a non-working brake, or an aftermarket modification that affects loading.

Insurance Coverage During Transport: What’s Covered?

Understanding the insurance provisions is non-negotiable for protecting your investment. RoadRunner touches upon this important aspect.

Basic Liability Coverage: “All shipments include basic liability coverage during transit.” This is standard across the industry. It covers damage directly caused by the carrier’s negligence during transit.
Comprehensive Options: “Comprehensive insurance options are available for an elevated level of shipment coverage during transit.”
- Recommendation: For high-value, classic, or luxury vehicles, opting for enhanced coverage is almost always recommended. It’s prudent to confirm the specifics of this “comprehensive option” with RoadRunner directly and potentially check your personal auto insurance policy for supplemental coverage.
Bill of Lading’s Role: The Bill of Lading BOL is introduced as a “very important document” that “documents any pre-existing damage on the vehicle during the time of pickup.”
- Filing Claims: “If you want to file any insurance claim regarding your shipment you will need the Bill of Lading.” This underscores the importance of a thorough inspection at both pickup and delivery, and ensures you retain this document. Always inspect your vehicle meticulously at both ends and note any discrepancies on the BOL before signing.

Inoperable Vehicles: Special Handling and Costs

RoadRunner explicitly addresses shipping non-running vehicles, which is a key service for many.

Requirement for a Winch: “When inoperable cars are shipped, a special auto carrier is required that makes use of a winch which is connected to your car and slowly and safely pulls your vehicle onto the carrier.”
Additional Fee: “There is an additional fee for inoperable vehicles because of the special equipment and extra work involved with securing the vehicle onto the transporter.” This is standard across the industry and should be factored into your budget. Ensure you accurately disclose the vehicle’s condition when getting a quote to avoid surprises.

By paying close attention to these details, customers can significantly reduce potential issues and ensure a smoother, more predictable auto transport experience with RoadRunner.

The RoadRunner Advantage: Why Choose Them?

RoadRunner Auto Transport positions itself as a top-tier choice in the competitive vehicle shipping market by highlighting several distinct advantages.

These points aim to build trust, demonstrate reliability, and differentiate their service.

Top-Rated Auto Shipping: A Claim Backed by Volume

The website proudly states, “We have thousands of 5-star reviews for exceptional vehicle shipping services.” While the website itself provides anecdotal testimonials, this claim suggests a strong presence on third-party review platforms.

Trust and Reliability: A company with a strong positive review profile often indicates a reliable service that meets or exceeds customer expectations. This can significantly sway potential clients.
Longevity: Combined with their “over 30 years” experience, a consistent stream of positive reviews reinforces their reputation as a seasoned and dependable player in the auto transport arena.

Experience That Counts: Over 30 Years in the Game

“The trusted name in vehicle shipping for over 30 years!” This longevity is a powerful statement in an industry where fly-by-night brokers can pop up.

Established Network: A long history typically means well-established relationships with a broad network of reputable carriers. This can lead to better rates, more reliable pickups, and fewer delays.
Stability and Credibility: In an industry prone to fraud and unreliable operators, a company with such a long track record offers a significant layer of credibility and perceived stability.

Extended Office Hours: Adapting to Your Schedule

“We’re available past normal business hours in every timezone in the country.” This is a tangible benefit for customers.

Customer Convenience: Many people work during standard business hours, making it difficult to call and arrange shipments. Extended hours mean you can get assistance when it’s convenient for you, whether you’re on the East Coast or the West Coast.
Problem Resolution: If an issue arises outside of typical 9-to-5, having support available can be a huge relief, minimizing stress and potential delays.
Global Reach Support: For customers dealing with international moves or specific time-sensitive situations, this 24/7 or near-24/7 availability can be critical.

Celebrity Endorsements & Featured Clients: A Trust Signal?

The website prominently displays a section of “Featured Clients” including NHL player Martin Brodeur, NBA player Stephen Curry, actor Dwayne Johnson, and film director Francis Ford Coppola, among others.

Brand Recognition: Associating with well-known personalities can significantly boost brand recognition and perceived trustworthiness.
Implied Quality: The implication is that if high-profile individuals trust RoadRunner with their valuable vehicles, then the service must be of a high standard. While this is a marketing tactic, it does suggest a company that can handle high-stakes, high-value shipments and maintain discretion.
Diverse Clientele: The list, featuring athletes, actors, and podcastians, also hints at RoadRunner’s ability to cater to diverse and potentially demanding client needs.

These “advantages” collectively paint a picture of a company that is not only experienced and reliable but also customer-focused and adaptable to various shipping requirements.

Real-World Insights: What Reviews Say About RoadRunner Auto Transport

While Roadrunnerautotransport.com presents a compelling case for its services, digging into real-world reviews from independent sources offers a more balanced perspective.

Since the website prominently mentions “thousands of 5-star reviews,” it’s worth exploring where these typically appear and what common themes emerge.

Aggregated Review Platforms: Common Themes and Scores

Auto transport companies are frequently reviewed on platforms like:

Better Business Bureau BBB: Often shows a company’s complaint resolution history and overall customer satisfaction. RoadRunner Auto Transport often maintains a high BBB rating e.g., A+ or A, which is a strong indicator of their commitment to customer service and resolving issues. Common complaints, when they occur, often revolve around scheduling delays a common industry challenge or communication gaps.
Google Reviews: Provides a broad spectrum of opinions. Many customers praise RoadRunner for prompt pick-up and delivery, excellent communication from agents, and competitive pricing. Conversely, some negative reviews might mention extended transit times which can be unavoidable due to weather or road conditions or issues with driver communication.
Trustpilot: Another popular review site. Here, you often see similar patterns: strong praise for dedicated agents who go above and beyond, and satisfaction with the door-to-door convenience. Any lower ratings frequently cite unexpected delays, though RoadRunner’s transparency about factors affecting cost and transit time on their own FAQ helps manage these expectations.
Transport Reviews or similar industry-specific sites: These platforms are crucial as they cater specifically to the auto transport sector. RoadRunner frequently scores well here, with many reviews highlighting the professionalism of drivers and the ease of the booking process.

Positive Aspects Often Highlighted: Consistency and Service

Across various platforms, several consistent positive themes about RoadRunner tend to surface:

Professional and Communicative Staff: Numerous reviews commend their sales agents and customer service representatives for being helpful, knowledgeable, and proactive in providing updates. This is crucial for reducing customer anxiety during transport.
Competitive Pricing: Many users report receiving fair and competitive quotes compared to other brokers or carriers, especially considering their “no upfront deposit” policy.
Reliable Scheduling mostly: While delays can happen in this industry, a significant portion of reviews indicates that pickups and deliveries generally occur within the estimated windows. When delays do happen, customers often appreciate being notified promptly.
Efficient Online Tools: The instant quote calculator and 24/7 online tracking are frequently praised for making the process straightforward and transparent.
Careful Vehicle Handling: Positive feedback often includes comments about cars arriving in “mint condition” or “without a scratch,” indicating careful handling by the carriers they dispatch.

Common Challenges or Criticisms: Industry Norms

It’s important to remember that no auto transport company is perfect, and certain challenges are inherent to the industry. RoadRunner, like any other, faces these:

Transit Time Variations: The most common “complaint” across the industry, not specific to RoadRunner, involves transit times. Factors like weather, road closures, driver Hours of Service HOS regulations, and unforeseen mechanical issues can cause delays. RoadRunner’s website clarifies that factors like distance and time of year influence transit.
Driver Communication: While RoadRunner’s office staff generally gets high marks, the quality of direct communication from the actual truck driver can sometimes vary. This is often outside the primary company’s direct control, as they work with a network of independent carriers.
Price Fluctuations: The cost of shipping can change based on demand, fuel prices, and route popularity. While their calculator provides an instant quote, the final price might sometimes see minor adjustments, though the “no upfront deposit” policy reduces risk here.
Personal Item Restrictions: Some customers express frustration over the 100-pound limit on personal items or the lack of insurance coverage for them. However, this is a standard industry regulation due to insurance and weight limits on commercial vehicles.

In essence, the overall sentiment regarding RoadRunner Auto Transport appears to be largely positive, aligning with their self-proclaimed “top-rated” status.

The criticisms are often typical industry challenges rather than fundamental flaws in their service model.

Navigating Potential Issues and Maximizing Your Experience

Even with a highly-rated service like RoadRunner Auto Transport, being prepared for potential hiccups and understanding best practices can significantly enhance your experience.

Auto transport involves a complex logistical chain, and proactive measures are key.

Managing Expectations: The Reality of Auto Transport

It’s crucial to approach vehicle shipping with a realistic mindset.

The auto transport industry, by its nature, is subject to variables that can affect schedules and conditions.

Flexible Timelines: While RoadRunner aims for precise pick-up and delivery, factors like weather conditions snowstorms, hurricanes, unforeseen mechanical breakdowns of the transport truck, road closures, traffic delays, and Department of Transportation DOT regulations can impact transit times. Be prepared for a window of several days, rather than a precise hour, for both pickup and delivery. If you have strict deadlines, communicate this clearly and inquire about expedited services.
Driver Schedule: Truck drivers have strict Hours of Service HOS regulations they must adhere to, limiting their driving time and requiring mandatory rest periods. This is a safety measure but can influence delivery schedules.
Communication is Key: If there are delays, expect RoadRunner’s customer service or the driver to communicate them. If you haven’t heard anything, use their 24/7 online tracking and live chat features first, then follow up with a call if needed.

Pre-Shipment Documentation and Communication: Your Best Defense

Thorough documentation and clear communication are your strongest allies in a smooth transport.

Bill of Lading BOL Inspection: This document is paramount.
- At Pickup: Thoroughly inspect your vehicle with the driver before signing the BOL. Note every scratch, dent, chip, or pre-existing damage, no matter how minor. Take date-stamped photos and videos of your vehicle from all angles, focusing on areas prone to damage bumpers, fenders, roof, mirrors. This creates an undeniable record of your vehicle’s condition prior to transport.
- At Delivery: Repeat the inspection process diligently before accepting the vehicle and signing the final BOL. If you notice any new damage, no matter how small, document it immediately on the BOL before the driver leaves. Take photos. Failure to note new damage on the BOL can severely complicate or invalidate an insurance claim.
Keep All Records: Retain copies of your quote, booking confirmation, payment receipts, and especially the Bill of Lading. These are your essential documents if any disputes arise.
Communicate Vehicle Specifics: Inform RoadRunner and the driver about any modifications to your vehicle e.g., lowered suspension, wide body kit, non-standard tires, inoperable features, or any quirks. This allows them to plan for proper loading and handling.

Leveraging RoadRunner’s Resources: FAQs and Customer Support

The RoadRunner website offers a comprehensive FAQ section and multiple avenues for support.

Read the FAQs: Before calling, check their extensive “Frequently Asked Questions” section. It covers common queries about cost calculation, transit times, insurance, payment methods, and vehicle preparation. Chances are, your question has already been answered.
Utilize Online Tracking and Chat: For status updates, the 24/7 online tracking with live chat is your most efficient tool. It saves time compared to waiting on hold.
Direct Phone Contact: For complex issues, specific questions about comprehensive insurance, or if you prefer speaking to someone, use their provided phone numbers to connect with a “shipping expert.”
Review Your Insurance: While RoadRunner provides basic liability and optional comprehensive coverage, it’s wise to check your personal auto insurance policy to see if it offers any coverage for vehicle transport. Sometimes, your existing policy might provide supplemental coverage that overlaps or enhances the carrier’s liability.

By understanding these points and being proactive, you can significantly enhance your RoadRunner Auto Transport experience, ensuring your vehicle arrives safely and as expected.

FAQs

How much does it cost to ship a car with RoadRunner Auto Transport?

Yes, the cost varies.

The cost to ship your car with RoadRunner Auto Transport is determined by several factors including the distance of the shipment, the type and size of your vehicle, whether you choose open or enclosed transport, the specific pick-up and drop-off locations rural vs. urban, the time of year seasonal demand, current fuel prices, and the speed of delivery expedited services cost more. You can get an instant estimate using their online calculator.

Does RoadRunner Auto Transport require an upfront deposit?

No, RoadRunner Auto Transport explicitly states that you do not pay any upfront deposit.

You only pay a penny on the day your shipment is scheduled for pickup.

This is a significant advantage as it reduces financial risk for the customer.

How long does it take to ship a car with RoadRunner Auto Transport?

The transit time for your shipment is primarily based on the mileage between the pickup and delivery locations.

Generally, every 500 miles adds approximately one day to the transit time.

For instance, a 1,000-mile transport might take 2-3 days.

Factors like weather, road conditions, and carrier availability can affect these estimates.

Can I track my vehicle shipment online with RoadRunner Auto Transport?

Yes, you can.

RoadRunner Auto Transport offers 24/7 online shipment tracking that is updated in real time.

Upon scheduling, you receive a unique booking number that allows you to monitor the status of your shipment online.

Their tracking portal also features a live chat option to connect with a shipping agent for questions.

Is my vehicle insured during transport with RoadRunner Auto Transport?

Yes, all shipments include basic liability coverage during transit.

RoadRunner also offers comprehensive insurance options for an elevated level of shipment coverage.

You can select your desired level of coverage during the booking process.

It’s also advisable to check your personal auto insurance for any supplemental coverage.

What payment methods does RoadRunner Auto Transport accept?

For the deposit or full pre-payment, RoadRunner accepts all major credit cards, electronic transfers, postal money orders, and bank/certified checks.

If a balance is due upon delivery, it can be paid directly to the driver in cash, bank/certified check, or postal money order.

Does someone need to be present for vehicle pickup and delivery?

Yes, someone over the age of 18 must be present at both the pickup and delivery locations to release and accept the vehicle, provide keys to the driver, and sign the initial and final inspection reports Bill of Lading. This person can be yourself or someone you trust.

Can I put personal items in my vehicle during transport?

Yes, you can transport personal belongings, but they must not exceed a total weight of 100 pounds and should be stored in the trunk or below the window line in the back seat. Crucially, personal belongings are not covered by insurance if they are damaged or missing during transport. It’s recommended to remove all valuables.

How much gas should be in my car when it’s picked up?

You should have approximately a quarter of a tank of gas in your vehicle at the time of shipment.

This is enough for the car to be loaded and unloaded without adding excessive weight to the transport truck.

What is the Bill of Lading BOL and why is it important?

The Bill of Lading BOL is a critical document used by car shipping companies that documents any pre-existing damage on your vehicle at the time of pickup.

It also serves as the official agreement for transport and a record of your contact information.

This document is essential if you need to file any insurance claim regarding your shipment.

Always inspect your vehicle thoroughly and note any damage on the BOL at both pickup and delivery.

What is the difference between open and enclosed car transport?

Open transport is the most common and economical method, where your vehicle is shipped on an open trailer exposed to the elements.

Enclosed transport ships your vehicle in a fully enclosed trailer, providing maximum protection from weather, dust, and road debris.

Enclosed transport is recommended for luxury, classic, or high-value vehicles and typically costs more.

Can RoadRunner Auto Transport ship non-running or inoperable vehicles?

Yes, RoadRunner Auto Transport can ship vehicles that are in non-running or inoperable condition.

However, this requires a special auto carrier equipped with a winch to pull the vehicle onto the transporter, and there is an additional fee for this service due to the extra equipment and labor involved.

How far in advance should I schedule my car transport?

For best results and to meet your desired time requirements, RoadRunner Auto Transport suggests scheduling your transport at least 2 to 3 weeks in advance.

Expedited shipping options are available for more urgent needs, but they come at a higher cost.

Does RoadRunner Auto Transport offer cross-country shipping?

Yes, RoadRunner Auto Transport is a leading provider of nationwide door-to-door auto shipping services, including cross-country transport to and from every city and state in the U.S.

What types of vehicles does RoadRunner Auto Transport ship?

RoadRunner Auto Transport ships a wide variety of vehicles, including sedans, SUVs, pickup trucks, minivans, oversized vehicles, antiques, classic cars, motorcycles, construction vehicles, and even boats.

If you have a unique vehicle, it’s best to call and confirm.

What is “door-to-door” transport in practice?

Door-to-door transport means the driver will pick up and deliver your vehicle as close to your specified address as legally and safely possible.

In some cases, large trucks may not be able to navigate narrow residential streets or areas with low-hanging obstacles, in which case the driver may ask you to meet at a nearby, easily accessible location like a large parking lot.

What are RoadRunner Auto Transport’s office hours?

RoadRunner Auto Transport offers extended office hours, available past normal business hours in every timezone across the country.

This provides greater flexibility for customers to reach their shipping experts.

What if my car has existing damage when picked up?

The driver will perform a thorough inspection of your vehicle at pickup and document any pre-existing damage on the Bill of Lading.

It is crucial for you to verify this document and take your own photos or videos of the vehicle’s condition before it is loaded onto the transporter.

Can RoadRunner Auto Transport ship multiple vehicles at once?

Yes, RoadRunner Auto Transport can accommodate shipping multiple vehicles, which can often save you time and potentially money compared to shipping them individually.

Their quote calculator allows you to add multiple vehicles.

What should I do if my vehicle is damaged during transport?

If you discover any new damage to your vehicle upon delivery, you must immediately note it on the Bill of Lading before the driver leaves and sign it. Take clear, date-stamped photos of the new damage. This documented evidence on the BOL is crucial for filing an insurance claim with RoadRunner Auto Transport.

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