Based on looking at the website, Salt.ch appears to be a telecommunications provider offering a range of mobile, internet, and TV services, primarily in Switzerland.

Their offerings include various mobile subscriptions with differing data allowances, international roaming options, home internet with fiber optics, and TV packages.

While the services themselves internet, mobile communication are generally permissible, it’s crucial for a conscientious consumer to ensure that any associated financial transactions, such as subscription models or payment plans, are free from interest riba, which is strictly forbidden.

Always prioritize transparent, commitment-free options where possible, and avoid any hidden fees or late payment penalties that could involve interest, as these can lead to negative outcomes both financially and spiritually.

Seek out alternatives that offer clear, upfront pricing without any questionable financial components.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Salt.ch Review & First Look

Upon initial inspection of Salt.ch, the website immediately presents itself as a modern, user-friendly platform focused on delivering telecommunication services.

The homepage is dominated by various promotional offers, often highlighted with countdown timers, creating a sense of urgency.

This marketing tactic is designed to encourage quick decisions, which can sometimes lead to overlooking crucial details, so it’s always wise to take your time and read the fine print.

Initial Impressions and User Experience

The website’s design is clean and intuitive, making navigation relatively straightforward.

Key service categories like “Mobile Deals,” “Internet & TV,” and “Mobile Data” are clearly laid out. Secure.xsolla.com Reviews

The use of bold headlines and clear call-to-action buttons like “Order now” guides the user through the process.

However, the sheer number of overlapping deals and timers can be a bit overwhelming, requiring users to sift through multiple options to find what truly suits their needs.

Transparency of Information

Salt.ch provides detailed product descriptions for each plan, including specifics on data limits, call allowances, and included countries for international usage.

For example, the “Swiss Max” offer clearly states “Unlimited Internet at maximum speed 5G” and “Unlimited calls & SMS” within Switzerland, alongside 1 GB of internet in the “Salt EUROPE zone.” This level of detail is commendable.

However, as with any subscription service, the long-term financial implications and the terms of “lifetime discounts” or “no commitment” claims require careful scrutiny to ensure there are no hidden interest-based charges or unexpected fees that contradict ethical financial practices. Questpair.com Reviews

Salt.ch Features

Salt.ch offers a comprehensive suite of telecommunication features designed to cater to various user needs, from individual mobile users to households requiring integrated internet and TV solutions.

The emphasis on high-speed connectivity and extensive coverage is evident across their offerings.

Mobile Subscriptions

Salt.ch provides a range of mobile plans, including:

Swiss Max: Unlimited 5G internet, calls, and SMS within Switzerland, with limited EU roaming data. This is marketed as “The favourite for CH.”
Swiss XXL: Similar to Swiss Max but with more EU roaming data 4 GB and 100 minutes of calls within the EU zone. Positioned as “The exclusive for CH and Europe.”
Europe Data: Unlimited internet in Switzerland and a generous 20GB of high-speed data in the EU zone, plus unlimited calls/SMS in Switzerland.
Europe XL: Comprehensive plan with unlimited internet, calls, and SMS in Switzerland, unlimited calls/SMS from Switzerland to the EU, and unlimited internet including 10GB high-speed within the EU zone.
Start Max: An entry-level option with 5 GB of 5G internet, unlimited calls, and SMS in Switzerland, aimed at users with moderate data needs.

Each of these plans typically includes:

5G connectivity: Leveraging the latest network technology for faster speeds.
eSIM availability: Modern convenience for digital SIM cards.
Lifetime discount: A key selling point, though the exact terms and conditions of this “lifetime” aspect should be thoroughly reviewed.
No commitment: This is a crucial claim for flexibility, meaning users should theoretically be able to cancel without penalty.

Internet & TV Home Packages

Salt.ch’s home offerings consolidate internet, TV, and fixed telephony into single packages. The “Salt Home” package is a prominent example: Spikenow.com Reviews

Internet: Up to 10 Gbit/s high-speed internet via optical fiber, including a Wi-Fi 6 compatible Salt Fiber Box.
TV: Over 280 TV channels, a TV Box, 500 recordings, and support for up to 5 simultaneous screens.
Telephony: Unlimited calls within Switzerland to both fixed and mobile networks.
Incentives: Often includes cashback offers, such as CHF 100.- as a gift, credited to future bills.

Mobile Data-Only Plans

For those primarily needing data, Salt.ch offers dedicated mobile data plans:

Surf 5 GB: 5 GB of 5G internet in Switzerland.
Surf 50 GB: 50 GB of 5G internet in Switzerland.
Surf Unlimited: Unlimited 5G internet in Switzerland.

These plans are suitable for tablets, mobile hotspots, or secondary devices.

Device Offers

Salt.ch also integrates device sales with its subscriptions, offering popular smartphones, tablets, and smartwatches, often at CHF 0.- when bundled with specific mobile plans.

While convenient, it’s vital to ensure that these bundles do not involve any hidden interest payments disguised within the subscription cost over time.

Always compare the total cost of the bundled offer versus buying the device outright and subscribing separately to ensure the most ethically sound and financially transparent option. Cheapestdummyticket.com Reviews

Salt.ch Pros & Cons

When evaluating Salt.ch, it’s essential to consider both its strengths and areas that might warrant caution, particularly from an ethical consumer perspective.

The website heavily promotes discounts and network quality, but one must always look beyond the initial appeal.

Salt.ch Pros

Competitive Pricing and Discounts: Salt.ch frequently offers substantial percentage discounts on their mobile and home internet plans, sometimes up to 70% off the standard price. These “lifelong discounts” are a significant draw, potentially making their services more affordable over the long term compared to competitors. For example, the Swiss Max plan is advertised at 23.95/month instead of 72.95/month.
High-Speed 5G Network: The company heavily emphasizes its 5G network, promising “maximum speed 5G” for mobile data and “10Gbit/s highspeed internet via optical fiber” for home connections. Their claims of being “officially ranked outstanding in this year’s Connect test” and achieving “highest test scores among all fixed internet providers” suggest a focus on performance.
Extensive Coverage: Salt.ch boasts “99.9% coverage of the Swiss population,” which is a critical factor for reliable mobile service across the country.
Flexible Mobile Plans: Many mobile subscriptions are advertised with “No commitment,” offering users the flexibility to cancel without being tied down by long-term contracts, which is a desirable feature in a dynamic market.
International Roaming Inclusions: Several plans, such as Swiss XXL, Europe Data, and Europe XL, include significant data and call allowances for use within the Salt EUROPE zone 30 countries, which is highly beneficial for frequent travelers.
Comprehensive Home Packages: The “Salt Home” offering bundles high-speed internet, extensive TV channels 280+, and unlimited fixed telephony, providing a convenient all-in-one solution for households.
eSIM Availability: The support for eSIMs across most mobile plans is a modern convenience, simplifying activation and device switching.
Free Activation Offers: Many promotions include “Free activation instead of 59.95,” which adds to the initial cost savings.

Salt.ch Cons

“Lifelong Discount” Specifics: While attractive, the term “lifetime discount” can sometimes be ambiguous. It’s crucial for consumers to understand if this discount is truly permanent or if it’s tied to specific conditions, such as maintaining a particular plan, and if the base price it’s discounted from can increase. Lack of absolute clarity on these terms can lead to dissatisfaction later.
Urgency-Based Marketing: The website extensively uses countdown timers for “Flash Offers” and “Daily Deals,” which can create pressure on consumers to make hasty decisions. This marketing tactic, while effective, can sometimes lead to impulsive purchases without sufficient deliberation on the terms and conditions.
Potential for Hidden Fees/Interest: While not explicitly stated as interest-based, any service that involves payment plans, especially for devices, should be thoroughly vetted. For instance, offering smartphones at “CHF 0.- with Swiss XXL” could imply the cost of the device is amortized into the subscription fee. If this amortization involves any form of hidden interest or allows for inflated pricing compared to an outright purchase, it would be a concern. Consumers should always calculate the total cost of the contract versus buying the device separately to ensure transparency and avoid any impermissible financial elements.
Customer Service Accessibility: While Salt.ch mentions “First-class service” and provides various contact options MyAccount, Salt App, stores, phone sales support, detailed reviews of customer service experiences from actual users are essential. Poor customer support can negate the benefits of attractive pricing and network quality.
Commitment Claims vs. Reality: Although “No commitment” is advertised, it’s vital to confirm if this means truly month-to-month billing with no cancellation fees, or if there are any subtle clauses that could lock users in for a period. This detail is often found in the smaller print of terms and conditions.
Geographical Limitations for Roaming: While international roaming is included in some plans, it’s specific to the “Salt EUROPE zone” and certain countries. Users traveling outside these 30 listed countries would incur additional, potentially high, charges. The asterisk noting “Overseas territories are not included” for countries like Denmark, France, Netherlands, and Norway also highlights a potential limitation for international travelers.
Dependency on Bundled Offers: Many of the most attractive deals involve bundling services or devices. While this offers convenience, it can also limit consumer choice if they only need a single service or prefer to purchase devices separately.

Salt.ch Alternatives

Exploring alternatives to Salt.ch is a wise move for any discerning consumer, ensuring you find a provider that not only meets your technical needs but also aligns with your financial principles.

Switzerland’s telecommunications market is competitive, offering several viable options that may provide different benefits.

Swisscom

Overview: The largest telecommunications provider in Switzerland, known for its extensive network coverage and premium service.
Pros: Generally offers the most reliable and fastest network, particularly in rural areas. Wide range of mobile, internet, and TV packages. Strong customer support infrastructure.
Cons: Often positioned at a higher price point than competitors. While reliable, the premium comes with a cost.
Key Offerings:
- Mobile: Various “inOne mobile” plans with unlimited data, calls, and SMS within Switzerland, and options for international roaming.
- Internet & TV: “inOne home” bundles offering high-speed fiber internet, extensive TV channels, and fixed-line telephony.
- Business Solutions: Comprehensive services for enterprises.

Sunrise

Overview: A significant player in the Swiss market, offering a strong alternative to Swisscom with competitive pricing and a robust network.
Pros: Good balance between price and performance. Often runs attractive promotions and bundles. Strong focus on customer satisfaction.
Cons: Network coverage, while excellent, may not always match Swisscom’s in very remote areas.
- Mobile: “Up Mobile” plans with various data allowances, 5G access, and international options.
- Internet & TV: “Up Internet” and “Up TV” products, often bundled, providing high-speed internet and a wide array of channels.
- Converged Products: Strong emphasis on “converged” packages that combine mobile, internet, and TV services.

UPC now part of Sunrise

Overview: Historically a major cable operator, now largely integrated under the Sunrise brand, focusing on high-speed internet and TV services via its cable network.
Pros: Known for very fast internet speeds over cable infrastructure. Good for urban areas where cable is prevalent.
Cons: Mobile services are primarily offered through Sunrise. Network coverage might be more limited to areas with existing cable infrastructure compared to broader mobile networks.
Key Offerings: Primarily high-speed internet and TV packages, now often branded as “Sunrise Home.”

Yallo

Overview: A discount brand operating on the Sunrise network, known for its very aggressive pricing and straightforward offers.
Pros: Exceptionally competitive prices, often offering unlimited data plans at significantly lower costs. Strong value proposition for budget-conscious users.
Cons: Customer service is often more limited, primarily online. Fewer physical store locations. May not always have the same level of premium features or support as main brands.
- Mobile: Focus on “unlimited” mobile plans at low monthly costs.
- Data-Only: Attractive plans for mobile data hotspots and tablets.

Wingo

Overview: A discount brand operating on the Swisscom network, positioned as a digital-first provider with clear, simple plans.
Pros: Benefits from Swisscom’s premium network quality at a lower price point. Simple, transparent pricing models.
Cons: Limited customer service options, primarily online. Fewer physical stores. May not offer the same breadth of bundled services as Swisscom.
- Mobile: Data-centric mobile plans, often with unlimited data.
- Internet: High-speed internet fiber with straightforward pricing.

Considerations for Choosing an Alternative

When evaluating these alternatives, it’s crucial to apply the same principles of scrutiny as with Salt.ch: Relai.app Reviews

Network Coverage and Quality: Check independent network tests and coverage maps to ensure reliability in your specific area.
Pricing Transparency: Look for clear, upfront pricing. Avoid complex bundles that might obscure the true cost or incorporate elements of interest riba.
Contract Terms: Prioritize “no commitment” or short-term contracts to maintain flexibility. Carefully read cancellation policies.
Customer Service: While discount brands might be cheaper, consider the importance of accessible and responsive customer support if issues arise.
Ethical Financing: Ensure that any payment plans, especially for devices, do not involve hidden interest. It is always better to buy devices outright if possible to avoid any ambiguity regarding interest-based transactions.

By thoroughly researching these alternatives and comparing their offerings against your needs and ethical criteria, you can make an informed decision that benefits you in both this life and the next.

Salt.ch Pricing

Salt.ch’s pricing strategy heavily relies on significant discounts and promotional offers to attract new customers.

While the advertised monthly rates appear highly competitive, a deeper dive reveals various nuances that consumers should be aware of, especially concerning long-term financial commitments and the true value of “lifelong discounts.”

Mobile Subscription Pricing

The website showcases several mobile plans with substantial percentage discounts, often advertised as “ONLINE ONLY” deals with “Lifetime discount” and “No commitment.”

Swiss Max: Advertised at 23.95/month originally 72.95/month, a 68% discount.
Swiss XXL: Advertised at 25.95/month originally 83.95/month, a 70% discount.
Europe Data: Advertised at 27.95/month originally 94.95/month, a 70% discount.
Europe XL: Advertised at 34.95/month originally 94.95/month, a 63% discount.
Start Max: Advertised at 14.95/month originally 41.95/month, a 64% discount.

Key Observations on Mobile Pricing: Cambridgearms.co.uk Reviews

Promotional vs. Standard Rates: The significant discounts e.g., 68-70% indicate that the advertised prices are promotional. The “Instead of” prices e.g., 72.95/month for Swiss Max are the standard rates that customers would pay without the discount, or if the “lifetime discount” terms are not met.
“Lifetime Discount” Terminology: This phrase is a powerful marketing tool. However, it’s crucial for consumers to verify what constitutes “lifetime.” Does it mean for the entire duration of the contract, or can Salt.ch revoke or adjust it under certain conditions? A truly “lifetime” discount implies the price will never increase for the subscribed features, which is rare in dynamic markets. Users should clarify if this discount is permanent or if it’s tied to maintaining a specific plan or service.
“No Commitment” Claim: This suggests monthly cancellable contracts. If true, this offers great flexibility. However, it’s important to cross-reference this claim with the general terms and conditions to ensure there are no hidden cancellation fees or notice periods that negate this flexibility.
Free Activation: Many plans include “Free activation instead of 59.95,” which is a tangible upfront saving.

Home Internet & TV Pricing

The “Salt Home” package is priced differently depending on whether the customer also has a Salt mobile subscription.

Salt Home with Salt mobile: 39.95/month
Salt Home without Salt mobile: 49.95/month

Key Observations on Home Package Pricing:

Bundle Discount: Salt offers a clear incentive CHF 10/month saving for customers who bundle their home services with a Salt mobile subscription. This encourages customer loyalty and multiple service subscriptions.
Cashback Offers: The “CHF 100.- AS A GIFT!” cashback is credited “in the next bills,” which is a deferred discount. This can be attractive but requires careful budgeting if the immediate upfront cost is a concern.

Mobile Data-Only Plan Pricing

For data-only users, Salt.ch offers three clear tiers:

Surf 5 GB: 9.95/month
Surf 50 GB: 24.95/month
Surf Unlimited: 35.95/month

These prices are straightforward and do not appear to have the same complex promotional layering as the full mobile subscriptions.

Device Pricing

Salt.ch often advertises smartphones at “CHF 0.- with Swiss XXL Order” or similar offers.
Considerations for Device Pricing: Obdprice.com Reviews

Bundled Cost Analysis: When a device is advertised as “CHF 0.-” with a plan, the cost of the device is typically subsidized or integrated into the monthly subscription fee over the contract period. It is absolutely crucial to compare the total cost of the plan with the “free” phone over its duration e.g., 24 months against the cost of purchasing the phone outright and subscribing to the same plan separately. If the bundled price is significantly higher, it could indirectly involve an interest-like charge, which is to be avoided. Always seek transparency.
Avoiding Riba Interest: The principle of Riba interest applies to any financial transaction where an unjustified increase in value is obtained purely from the passage of time or a loan. While a telecommunication subscription itself is a service, if the “CHF 0.- phone” involves effectively lending the phone’s value and charging an increased monthly fee to cover it, this structure could be problematic. Therefore, consumers should:
- Prioritize Outright Purchase: If you need a new device, buying it upfront with cash is the most transparent and ethically sound option.
- Scrutinize Bundles: If a bundle is the only option, ensure the total monthly cost over the contract period, multiplied by the number of months, does not exceed the sum of the standard subscription cost plus the retail price of the phone. Any significant discrepancy requires further investigation.

How to Cancel Salt.ch Subscription

Canceling a Salt.ch subscription should, in principle, be straightforward, especially given their repeated claims of “No commitment” on many plans.

However, the process generally involves specific steps and understanding the terms and conditions associated with your particular contract.

Understanding Your Contract Terms

Before initiating any cancellation, it’s paramount to review your specific contract details and general terms and conditions GTC. While many mobile plans are advertised as “No commitment,” which typically implies month-to-month cancellation without penalty, longer-term contracts for home internet or bundled services might have different clauses, including notice periods or minimum contract durations.

Key aspects to check:

Minimum Contract Duration: Some older or specific bundled plans might have a 12-month or 24-month minimum commitment. Cancelling before this period might incur early termination fees.
Notice Period: Even “no commitment” plans usually require a notice period, often 30 or 60 days, before the cancellation becomes effective.
Equipment Return: For home internet and TV services e.g., Salt Fiber Box, TV Box, there will likely be requirements for returning rented equipment. Failure to return these items within a specified timeframe often results in charges.

Standard Cancellation Process

Based on typical telecommunications industry practices and general information available for Salt.ch, the cancellation process usually involves: Treblab.com Reviews

Accessing MyAccount or Salt App:
- Log into your MySalt Account online.
- Alternatively, use the Salt App.
- Many providers allow users to manage their subscriptions, including initiating cancellation requests, through these digital platforms. Look for options like “Manage my subscription,” “My plans,” or “Cancellation.”
Contacting Customer Care:
- If online cancellation isn’t readily available or you prefer speaking to someone, call Salt’s customer service. The website lists “0800 667 667” as a sales support number, but a dedicated customer care number for existing clients is usually available in your account or on the help center pages.
- Prepare your account details: Have your customer number, contract number, and personal identification ready.
- State your intention clearly: Inform the representative that you wish to cancel your subscription.
Sending a Written Notice Recommended for Documentation:
- Even if you cancel by phone or online, it is highly advisable to follow up with a written cancellation notice. This provides a clear record of your request, the date, and the specific service you are canceling.
- Send it by registered mail Einschreiben/Lettre Recommandée. This provides proof of delivery.
- Include:
  - Your full name and address
  - Your Salt customer number/account ID
  - The specific services you wish to cancel
  - Your desired cancellation date taking into account any notice periods
  - Your signature
- Salt’s official address for correspondence can usually be found in their impressum or general terms and conditions document on their website.
Confirmation of Cancellation:
- Always request a written confirmation from Salt that your cancellation has been processed and confirmed, including the effective date of termination. Keep this document for your records.

Specific Scenarios and Tips

Porting Your Number: If you are switching to a new provider and wish to keep your existing phone number porting, do not cancel your Salt subscription yourself. Your new provider will typically handle the cancellation and number transfer process directly with Salt. Inform your new provider about your intention to port your number.
Early Termination Fees: If you are on a fixed-term contract and cancel early, you may be liable for early termination fees. These fees are designed to recover the remaining value of the contract. Always clarify these potential costs with Salt before proceeding.
Dispute Resolution: If you encounter difficulties or believe you are being unfairly charged, refer to Salt’s dispute resolution process outlined in their GTC or seek advice from consumer protection organizations in Switzerland.

By following these steps and being diligent about documentation, you can navigate the cancellation process effectively, ensuring a smooth transition and avoiding unexpected charges. Medicalcertificate.in Reviews

How to Cancel Salt.ch Free Trial

The Salt.ch website prominently features various offers but does not explicitly mention a “free trial” for their mobile or home internet services in the same way a software product might offer one.

The typical promotional model for telecommunications providers in Switzerland, including Salt.ch, revolves around discounted introductory rates, “free activation,” or attractive bundles rather than a time-limited free trial of the service itself.

Understanding Salt.ch’s Promotional Model

Based on the homepage text, Salt.ch’s offers are structured around:

“Lifelong discounts”: These reduce the monthly cost from a higher “instead of” price.
“Free activation”: Waiving the initial setup fee e.g., 59.95 CHF.
“No commitment”: This phrase is crucial. If a plan truly has “no commitment,” it means it’s a month-to-month subscription, and you can cancel it with a short notice period e.g., 30 or 60 days without incurring early termination fees. This functions somewhat like a “trial” in that you’re not locked into a long contract, but you still pay for the service from day one.
“Cashback offers”: Such as the CHF 100.- gift for Salt Home, which is credited to future bills, not a period of free service.

Therefore, if you’ve signed up for a Salt.ch service based on one of their promotions, you are likely on a paid subscription, albeit at a discounted rate, rather than a “free trial” period.

Steps to “Cancel” a Newly Acquired Service if you thought it was a trial

If you’ve recently subscribed to a Salt.ch service and wish to terminate it quickly, assuming you’re within a “no commitment” period, follow these steps: Tradesyncer.com Reviews

Review Your Contract Details Immediately:
- Crucial First Step: Log into your MySalt Account or check the confirmation emails/documents you received upon signing up.
- Look for:
  - The exact start date of your service.
  - Any mention of a minimum contract duration e.g., 12 or 24 months.
  - The specific cancellation notice period e.g., 30 days to the end of the next billing cycle.
  - Any clauses related to introductory offers, activation fees, or equipment return.
Understand the “No Commitment” Clause:
- If your plan explicitly states “No commitment,” this is your best pathway. It means you can generally cancel with the specified notice period.
- For example, if your billing cycle runs from the 1st to the 30th of each month, and you give a 30-day notice on the 5th of a month, your service might terminate at the end of the following month.
Initiate Cancellation Promptly:
- Given there isn’t a traditional “free trial,” the sooner you initiate cancellation, the less you will pay.
- Contact Salt.ch Customer Service:
  - Phone: Call their customer service line. Be prepared with your account details.
  - Written Notice Highly Recommended: Send a formal cancellation letter via registered mail Einschreiben/Lettre Recommandée to Salt’s official address. This provides irrefutable proof of the date you initiated the cancellation. Include:
    - Your full name and address.
    - Your Salt account number.
    - The service you wish to cancel.
    - A clear statement that you are exercising your right to cancel under the “no commitment” terms.
    - Your signature.
- Online Portal/App: Check if your MySalt Account or the Salt App has an option to submit a cancellation request directly.
Confirm Cancellation:
- Always request and retain written confirmation from Salt.ch that your service has been canceled, along with the effective termination date. This is vital for any potential future disputes.
Return Equipment if applicable: Nirvanatradingacademy.com Reviews
- For home internet or TV services, you will likely need to return any rented equipment e.g., Fiber Box, TV Box. Salt will provide instructions on how and where to return these. Failure to return them often results in charges.

Important Note: Do not confuse “no commitment” with “free.” You will be billed for the period you used the service, even if it’s just for a few days, according to their billing cycle and terms. The goal here is to minimize the charges by canceling as soon as possible if the service does not meet your expectations. Always ensure your financial dealings are transparent and free from any elements of uncertainty or interest.

Salt.ch vs. Competitors

When evaluating Salt.ch against its main competitors in the Swiss telecommunications market—Swisscom, Sunrise, Yallo, and Wingo—several factors come into play, including network quality, pricing, service breadth, and customer support.

Each provider has its unique strengths and target audience.

Network Quality & Coverage

Salt.ch: Advertises “outstanding mobile network” performance and “99.9% coverage of the Swiss population” with “maximum speed 5G.” Their claims are supported by “Connect test” results, placing them highly. For fixed internet, they claim “Unrivalled internet performance” with 10Gbit/s fiber.
Swisscom: Generally considered the benchmark for network quality and coverage in Switzerland. Consistently ranked high for reliability, especially in rural areas. Their 5G network is extensive.
Sunrise including UPC: A strong contender with a highly reliable network, often challenging Swisscom for speeds and coverage. Their fixed-line internet UPC cable and fiber is also very fast in areas where available.
Yallo on Sunrise network: Benefits from Sunrise’s robust network quality but often without the premium price tag.
Wingo on Swisscom network: Leverages Swisscom’s top-tier network, offering excellent performance at a more budget-friendly price.

Comparison: Salt.ch has made significant strides in network quality and can compete with Swisscom and Sunrise, particularly in urban areas. For raw widespread coverage and reliability, Swisscom still often holds a slight edge, especially in more remote regions. However, for a user in a well-covered area, Salt.ch’s performance should be more than adequate.

Pricing and Value

Salt.ch: Known for aggressive promotional pricing with substantial “lifetime discounts” e.g., 60-70% off and “free activation.” Offers attractive bundles for mobile and home services. Their “no commitment” mobile plans offer flexibility.
Swisscom: Positioned as a premium provider. While offering high quality, their prices are typically the highest in the market. Promotions are less aggressive, focusing more on service breadth and reliability.
Sunrise: Offers a good balance, often more competitively priced than Swisscom, with frequent promotions and bundled deals that provide value for money. Their “Up” portfolio aims for simplicity and convergence.
Yallo: The clear leader in the budget segment. Offers some of the cheapest “unlimited” mobile plans in Switzerland, targeting price-sensitive consumers.
Wingo: A strong value proposition, providing Swisscom’s network quality at a lower cost, often appealing to digitally-savvy users who prefer online self-service.

Comparison: Salt.ch is highly competitive on price, often beating Swisscom and Sunrise on comparable plans due to aggressive discounting. For pure affordability, Yallo and Wingo are strong contenders, particularly for mobile-only plans, though they might offer less in terms of bundled features or in-person support. Salt.ch attempts to combine competitive pricing with a more comprehensive service offering than the pure discount brands. Skinnytree.co.uk Reviews

Service Breadth & Features

Salt.ch: Offers comprehensive mobile plans 5G, international roaming, home internet fiber up to 10 Gbit/s, and TV packages 280+ channels. Supports eSIM and often bundles devices.
Swisscom: Full-service provider with extensive mobile, internet, TV, and fixed telephony options. Also offers IT solutions for businesses, cloud services, and entertainment content.
Sunrise: Strong in mobile, internet, and TV. Known for converged solutions and often includes features like multi-SIM options and extensive TV packages.
Yallo & Wingo: Primarily focus on core mobile and internet services. While they offer good value for these, their breadth of additional services like extensive TV packages or advanced business solutions is usually more limited compared to the larger players.

Comparison: Salt.ch, Swisscom, and Sunrise offer a similar breadth of core services. Salt.ch’s inclusion of international roaming in many standard plans is a notable feature. The discount brands Yallo, Wingo are excellent for focused needs but less so for comprehensive home entertainment or complex business requirements.

Customer Service & Support

Salt.ch: Claims “First-class service” with support via MyAccount, Salt App, physical stores, and phone. They also highlight their “sales experts.”
Swisscom: Generally regarded as having excellent and widely accessible customer support, with a large network of physical stores and various contact channels.
Sunrise: Also has good customer support, with a significant retail presence and multiple digital channels.
Yallo & Wingo: Tend to have more limited customer support, often relying heavily on online FAQs and self-service options, with phone support sometimes having longer wait times. This is part of how they keep their prices low.

Comparison: Swisscom and Sunrise likely offer a more traditional, extensive customer service experience with wider physical presence. Salt.ch appears to balance this with digital self-service options. Yallo and Wingo are better suited for users comfortable with primarily online interactions.

Ethical Considerations

All Providers: When evaluating any telecom provider, it’s crucial to scrutinize payment terms, especially for bundled devices or long-term contracts. Ensure that promotional offers or device subsidies do not hide any form of interest riba. Always compare the total cost of ownership under a contract versus purchasing devices outright and opting for a flexible, month-to-month plan. Prioritize transparent pricing structures and avoid plans that appear to inflate costs over time to cover device financing.

In summary, Salt.ch positions itself as a strong contender by offering competitive pricing and robust network performance, particularly attractive for those seeking good value on comprehensive mobile and home packages.

However, Swisscom remains the top choice for ultimate reliability, while Sunrise provides a strong all-around alternative.

For budget-conscious consumers, Yallo and Wingo offer compelling low-cost mobile options on reputable networks. Funntastics.com Reviews

The best choice ultimately depends on individual priorities, budget, and a careful assessment of contract terms to ensure ethical financial practices.

Salt.ch Features: An In-Depth Look

Understanding these features in detail can help assess if they align with your specific needs.

1. High-Speed Connectivity 5G & Fiber Optic

Salt.ch heavily promotes its commitment to speed across both mobile and fixed networks.

Mobile 5G: All their main mobile subscriptions Swiss Max, Swiss XXL, Europe Data, Europe XL, Start Max, Surf plans explicitly state “maximum speed 5G.” This means users can expect fast downloads, smooth streaming, and low latency on compatible devices in areas with 5G coverage. As of 2023-2024, 5G networks in Switzerland are rapidly expanding, and Salt.ch claims 99.9% population coverage for its overall network, indicating widespread access to advanced speeds where available.
Fiber Optic Internet FTTH: For home internet, Salt.ch offers fiber optic connections with speeds up to “10Gbit/s highspeed internet.” This is a significant feature, positioning them at the forefront of home internet speeds in Switzerland. Fiber-to-the-home FTTH technology provides highly stable and symmetrical speeds upload and download speeds are similar, which is beneficial for remote work, large file transfers, and multiple users streaming simultaneously. The inclusion of a Wi-Fi 6 compatible Salt Fiber Box further optimizes in-home wireless performance.

2. Comprehensive Mobile Plans with International Roaming

Salt.ch’s mobile offerings are diverse, catering to various data and international calling needs.

Unlimited Domestic Usage: Most premium plans like Swiss Max, Swiss XXL, Europe Data, and Europe XL offer “Unlimited Internet at maximum speed 5G,” “Unlimited calls & SMS” within Switzerland. This provides peace of mind for heavy domestic users.
Included European Roaming: A significant differentiator is the inclusion of data, calls, and SMS for use within the “Salt EUROPE zone” 30 countries.
- Swiss Max: 1 GB internet in EU zone.
- Swiss XXL: 4 GB internet, 100 min calls, Unlimited SMS in EU zone.
- Europe Data: Unlimited internet incl. 20GB high-speed in EU zone.
- Europe XL: Unlimited internet incl. 10GB high-speed, Unlimited Calls & SMS in EU zone.
- This feature is highly beneficial for individuals who travel frequently within Europe, saving them from purchasing expensive roaming packages. It’s crucial to note the specific countries included and the exclusion of overseas territories.

3. Integrated Home Entertainment & Communication Salt Home

The “Salt Home” package is a converged service offering designed for households. Elitevinreport.com Reviews

Internet: 10 Gbit/s fiber internet with Wi-Fi 6 router.
TV: Over 280 TV channels, a dedicated TV Box, 500 hours of recording capacity, and support for up to 5 simultaneous screens. This makes it a robust option for multi-person households.
Telephony: Unlimited calls within Switzerland to fixed and mobile networks.
Ease of Installation: Advertised as “easy to install,” which implies a user-friendly setup process for the fiber box and TV box.

4. Device Bundling & eSIM Support

Salt.ch provides options for acquiring new devices alongside subscriptions.

Smartphones at CHF 0.-: They frequently offer “bestselling smartphones from CHF 0.- with our mobile subscriptions.” While this can be convenient, as discussed previously, rigorous scrutiny is needed to ensure the total cost aligns with ethical financial principles and does not involve hidden interest. Always compare total contract cost with outright purchase.
Tablets & Smartwatches: The website also highlights a selection of tablets and smartwatches, encouraging connectivity across multiple devices.
eSIM Availability: The availability of eSIM embedded SIM across most mobile plans is a modern feature that simplifies the activation process, allows for easier switching between multiple numbers on one device, and is particularly useful for international travelers.

5. Customer Self-Service & Support Channels

Salt.ch aims to provide accessible customer support.

MySalt Account & Salt App: These digital platforms allow customers to manage their subscriptions, check usage, view bills, and potentially initiate service changes or cancellations independently. This self-service capability empowers users.
Physical Stores: Salt.ch has physical retail locations “Salt Stores” where customers can get in-person assistance, purchase devices, and resolve issues.
Phone Sales Support: A dedicated phone line 0800 667 667 for sales inquiries is available during business hours. For existing customers, a general customer service line is usually available.

6. Business Offers Salt Business

Beyond consumer services, Salt.ch also caters to businesses.

Dedicated Business Solutions: They offer “mobile, internet, and fixed telephony solutions for your business,” aiming to provide premium quality and competitive prices for companies of all sizes. This indicates a broader infrastructure to support professional needs.

The range of features offered by Salt.ch positions them as a strong contender for various segments of the Swiss market, from individual mobile users to families and businesses requiring high-speed, integrated telecommunications solutions.

The emphasis on speed, international connectivity, and bundling options is a key part of their value proposition. Hmoserviceslondon.com Reviews

Salt.ch Vs. Swisscom

When pitting Salt.ch against Swisscom, you’re essentially comparing a dynamic, value-driven challenger with the established, premium market leader in Switzerland.

Both offer comprehensive telecom services, but their approaches, pricing, and perceived strengths differ significantly.

Network and Coverage

Swisscom:
- Pros: Undisputed leader in network coverage and reliability across Switzerland, including rural and remote areas. Their 5G network is extensive and consistently delivers top performance. Highly reliable fixed-line network.
- Cons: Premium performance often comes at a premium price.
Salt.ch:
- Pros: Claims “outstanding mobile network” and 99.9% population coverage, supported by independent tests. Offers maximum speed 5G and 10Gbit/s fiber. Strong performance in urban areas.
- Cons: While significantly improved, Salt.ch’s network might still have minor gaps in very remote regions compared to Swisscom’s pervasive reach.
Verdict: For absolute, uncompromised network quality and ubiquitous coverage, Swisscom generally holds the edge. However, for most users in populated areas, Salt.ch’s network is more than sufficient and highly performant, especially for the price.
- Pros: Offers top-tier service, consistent performance, and excellent customer support, justifying its premium price point for many.
- Cons: Generally the most expensive provider for comparable services. Less aggressive with deep discounts.
- Pros: Highly competitive pricing driven by aggressive “lifetime discounts” often 60-70% off and “free activation.” Offers strong value for money, especially on bundled deals.
- Cons: Reliance on promotional pricing can make standard rates seem high. “Lifetime discount” terms need careful scrutiny.
Verdict: Salt.ch typically wins on pure price and promotional value, making it highly attractive for budget-conscious consumers seeking high performance without the Swisscom premium. Swisscom offers higher perceived value through reliability and premium support.

Mobile Plans

*   Offerings: "inOne mobile" plans focus on unlimited domestic data, calls, and SMS, with various tiers for international roaming.
*   Features: Often includes premium features, strong international roaming packages though often as add-ons or higher-tier plans, and excellent voice quality.
*   Offerings: "Swiss Max," "Swiss XXL," "Europe Data," "Europe XL" plans with unlimited domestic usage and significant international roaming inclusions in the "Salt EUROPE zone." Also offers data-only plans.
*   Features: Strong international roaming built into several plans often at a lower price point than Swisscom's equivalent, eSIM support, and "no commitment" options.

Verdict: For built-in international roaming value, Salt.ch often offers more for less. For ultimate flexibility and a vast array of add-ons, Swisscom has depth.

Home Internet & TV

*   Offerings: "inOne home" bundles with fiber internet up to 10 Gbit/s, extensive TV channels Swisscom TV, and fixed telephony. Comprehensive, stable, and well-integrated.
*   Features: Advanced TV features, large on-demand libraries, and reliable connections.
*   Offerings: "Salt Home" provides 10 Gbit/s fiber internet, 280+ TV channels, and unlimited fixed telephony. Often includes a cashback incentive.
*   Features: Very high internet speeds, significant TV recording capacity 500 hours, and support for multiple screens.

Verdict: Both offer high-speed fiber and comprehensive TV/phone packages. Salt.ch often presents a more aggressive price point for comparable speeds and channel counts. Swisscom’s TV platform is generally considered more mature with a richer content ecosystem.

Customer Service

*   Reputation: Generally has the best reputation for customer service in Switzerland, with a large number of physical stores, dedicated phone support, and comprehensive online resources.
*   Accessibility: Easy to reach and often provides swift resolution.
*   Reputation: Claims "First-class service" with multiple contact channels MySalt account, app, stores, phone. User reviews can be mixed, which is common for providers focused on aggressive pricing.
*   Accessibility: Offers a balance of self-service digital tools and traditional phone/store support.

Verdict: Swisscom holds a clear advantage in traditional, premium customer service. Salt.ch is improving and offers adequate support, particularly for users comfortable with digital channels.

Ethical Considerations Riba, Transparency

Both Providers: It’s imperative to exercise caution with any bundled offers, especially those where devices are advertised as “CHF 0.-” with a contract. Always verify the total cost over the contract period to ensure no hidden interest riba is embedded in the monthly payments. Opting for outright device purchase and a separate, flexible subscription is always the most transparent and ethically preferable approach to avoid any financial ambiguity.

Overall Conclusion:
Choose Salt.ch if:

You are primarily driven by cost savings and aggressive discounts.
You reside in an area with strong Salt.ch network coverage urban/suburban.
You value included international roaming in your mobile plan.
You are comfortable with a mix of digital self-service and standard customer support.

Choose Swisscom if:

You prioritize unparalleled network reliability and coverage across all of Switzerland.
You are willing to pay a premium for top-tier service, robust infrastructure, and excellent customer support.
You require extensive business solutions or a mature, feature-rich TV platform.

The choice ultimately depends on your personal priorities and a careful, transparent evaluation of each provider’s offering.

Salt.ch vs. Sunrise

Comparing Salt.ch and Sunrise reveals a dynamic rivalry between two major players in the Swiss telecommunications market, both striving to capture market share through competitive offerings and network quality.

While Salt.ch often leads with aggressive pricing, Sunrise emphasizes a balanced approach of strong network performance and comprehensive service.

Sunrise:
- Pros: Holds a strong position as the second-largest mobile network in Switzerland, often performing very closely to Swisscom in independent tests. Reliable 5G coverage and robust fixed-line infrastructure including former UPC cable network and fiber.
- Cons: May have some very minor gaps compared to Swisscom in the most remote areas.
- Pros: Claims “outstanding mobile network” performance and 99.9% population coverage. Offers maximum speed 5G and 10Gbit/s fiber for home internet. Strong in urban and suburban areas.
- Cons: While significantly improved, its network density and performance in specific niche or rural areas might still trail Sunrise in certain metrics.
Verdict: Both Salt.ch and Sunrise offer excellent network quality, particularly for 5G and fiber optic internet. Sunrise might have a slight edge in overall consistency and depth of coverage across a wider range of geographical areas, building on its extensive infrastructure.
- Pros: Often more competitively priced than Swisscom, offering a good balance between quality and cost. Frequently runs promotions and attractive bundled deals e.g., “Sunrise Up” packages.
- Cons: Generally more expensive than Salt.ch’s most aggressive promotional offers, especially for standalone mobile plans.
- Pros: Characterized by very aggressive promotional pricing, featuring “lifetime discounts” of 60-70% off standard rates, and “free activation.” Offers significant value for money on mobile and home bundles.
- Cons: The long-term stability of “lifetime discounts” needs verification. Standard pricing is high without promotions.
Verdict: For the absolute lowest entry price and deep discounts, Salt.ch often comes out on top. Sunrise offers strong value and competitive pricing but tends to be a tier above Salt.ch in price, aiming for a more premium market segment than pure discount.
- Offerings: “Up Mobile” plans with various data allowances, 5G access, and different tiers for international roaming. Strong emphasis on converged “Up” bundles.
- Features: Often includes multi-SIM options, attractive data plans, and a flexible array of add-ons.
- Features: Built-in international roaming in many plans is a key differentiator. eSIM support and “no commitment” options are widely available.
Verdict: Both offer robust mobile plans. Salt.ch often bundles more international roaming data into its standard plans at attractive price points. Sunrise excels with its integrated ecosystem and flexible add-ons.
- Offerings: Comprehensive “Sunrise Home” packages, integrating internet fiber and cable, TV Sunrise TV, and fixed telephony. Leveraging the former UPC network, they offer very high-speed cable internet in many areas.
- Features: Advanced TV features, extensive channel lineups, and reliable connectivity.
- Features: Very high internet speeds, substantial TV recording capacity 500 hours, and multi-screen support.
Verdict: Both are strong in home services. Sunrise has a more established and diverse fixed-line infrastructure fiber and cable, offering choice depending on location. Salt.ch’s 10 Gbit/s fiber offer is highly competitive for pure speed where fiber is available.
- Reputation: Generally well-regarded for customer service, with a significant retail presence and various contact channels phone, online, chat.
- Accessibility: Offers a good balance of digital and in-person support.
- Reputation: Claims “First-class service” and provides support via MySalt account, app, stores, and phone. User experiences can be mixed.
- Accessibility: Aims to provide a balance of self-service and traditional support.
Verdict: Sunrise typically holds a stronger reputation for consistent customer service. Salt.ch is making strides, but user experiences can vary.
Both Providers: As with all financial transactions, it is paramount to ensure that any bundled devices or long-term contracts do not conceal any form of interest riba. Always calculate the total cost over the contract period to verify that it does not exceed the sum of the service cost and the device’s retail price. Prioritize outright purchase of devices and month-to-month service plans to maintain financial clarity and align with ethical principles.
You are primarily seeking the lowest possible price for high-speed mobile and home internet, especially during their promotional periods.
You frequently travel within the Salt EUROPE zone and value included roaming.
You are comfortable with digital self-service for managing your account.

Choose Sunrise if:

You desire a strong balance of network quality, competitive pricing, and comprehensive service.
You appreciate a more established customer service infrastructure.
You are looking for converged solutions that seamlessly integrate mobile, internet, and TV.

The ideal choice depends on your specific budget, service needs, and how you prioritize network reliability versus initial cost savings.

Salt.ch Features: Network Quality and Coverage

Salt.ch places a significant emphasis on its network quality and coverage, leveraging these aspects as key selling points alongside their competitive pricing. Their claims are not just marketing fluff.

They often reference independent tests and statistics to back up their performance.

1. Mobile Network Performance

Salt.ch consistently highlights its mobile network as “outstanding” and “fast and reliable.”

Connect Test Results: The website proudly states: “Enjoy Salt’s fast and reliable network, officially ranked outstanding in this year’s Connect test. The 2025 result marks the highest test score Salt has ever achieved.” The Connect test is a respected, independent benchmark for mobile network quality in German-speaking countries. Such an endorsement indicates significant investment and improvement in their infrastructure.
5G Technology: All advertised mobile plans explicitly mention “maximum speed 5G.” This means Salt.ch is actively rolling out and optimizing its 5G network, allowing subscribers with compatible devices to experience:
- Higher Speeds: Significantly faster download and upload speeds compared to 4G LTE.
- Lower Latency: Reduced delay in communication, crucial for real-time applications like gaming and video conferencing.
- Increased Capacity: Ability to handle more connected devices simultaneously, reducing network congestion.
99.9% Population Coverage: Salt.ch claims “99.9% coverage of the swiss population.” This figure is crucial for ensuring widespread availability of mobile service, allowing users to stay connected almost anywhere in Switzerland, from urban centers to more remote areas. While this is population coverage meaning where people live, it generally translates to very good geographical coverage across populated regions.

2. Fixed Internet Performance Fiber Optic

For home internet, Salt.ch focuses heavily on fiber optic technology.

10 Gbit/s High-Speed Internet: The “Salt Home” package advertises “10Gbit/s highspeed internet via optical fiber.” This is an extremely high speed, placing Salt.ch among the fastest residential internet providers globally.
- Fiber-to-the-Home FTTH: This technology directly connects fiber optic cables to the customer’s premises, ensuring minimal signal degradation and highly stable connections.
- Symmetrical Speeds: Fiber connections typically offer symmetrical speeds, meaning upload speeds are as fast as download speeds. This is beneficial for:
  - Heavy Uploads: For content creators, online backups, and cloud storage.
  - Video Conferencing: Ensuring clear, lag-free calls with multiple participants.
  - Smart Homes: Supporting numerous connected devices without performance degradation.
Wi-Fi 6 Support: The included “Salt Fiber Box with Wi-Fi 6” is an important component. Wi-Fi 6 802.11ax is the latest Wi-Fi standard designed to improve:
- Throughput: Faster wireless speeds within the home.
- Efficiency: Better handling of multiple connected devices simultaneously.
- Performance in Densely Populated Areas: Reduces interference from neighboring Wi-Fi networks.
“Unrivalled internet performance”: Salt.ch states they “achieved the highest scores among all fixed internet providers,” suggesting their fiber offering is highly regarded in independent assessments.

3. Geographical Reach and Roaming Capabilities

Swiss Coverage: The 99.9% population coverage ensures that mobile users can consistently access the network across most of Switzerland.
Salt EUROPE Zone: A key feature for travelers is the inclusion of data, calls, and SMS for use in 30 European countries. This extensive list covers major destinations like Germany, France, Italy, Spain, and the UK, providing seamless connectivity without the need for additional roaming packages. This demonstrates a strategic focus on supporting international usage within Europe.
- Specific Country List: The detailed list of 30 countries e.g., Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, etc. allows users to verify coverage for their specific travel plans.
- Exclusion of Overseas Territories: The explicit mention that “*Overseas territories are not included” for certain countries e.g., Denmark, France, Netherlands, Norway, United Kingdom is an important detail for international travelers to note, as these destinations would incur separate roaming charges.

In essence, Salt.ch is heavily investing in and promoting its network capabilities, both mobile and fixed, to position itself as a high-performance provider.

The consistent claims of “outstanding” results from independent tests and the deployment of cutting-edge technologies like 5G and 10 Gbit/s fiber underscore their commitment to delivering fast and reliable connectivity.

Salt.ch Features: Customer Service and Support

Salt.ch emphasizes providing “First-class service” to its customers, offering a variety of channels for support and account management.

While the extent of “first-class” can be subjective and vary based on individual experiences, the availability of multiple contact points is a positive aspect.

1. Self-Service Digital Platforms

Salt.ch empowers its customers to manage their accounts independently through digital tools.

MySalt Account: This online portal serves as the primary hub for self-management. Customers can:
- View and Pay Bills: Access detailed billing information and settle payments.
- Monitor Usage: Track data, call, and SMS consumption for their mobile plans.
- Manage Subscriptions: Potentially upgrade, downgrade, or add/remove services.
- Update Personal Information: Keep contact and payment details current.
Salt App: A mobile application that mirrors many of the features of the MySalt Account, offering convenient access to account management on the go. This is particularly useful for checking real-time data usage or managing settings directly from a smartphone.

2. Direct Support Channels

For issues that require personal assistance, Salt.ch provides traditional contact methods.

Phone Sales Support: The website lists “0800 667 667” as a toll-free number for sales experts, available Monday to Friday from 9 am to 6 pm. While specifically for sales, this indicates a dedicated phone channel for initial inquiries and new customer sign-ups. For existing customer support, a separate line is typically provided in the MySalt account or on the help center pages.
Salt Stores: The presence of physical “Salt Stores” across Switzerland allows customers to:
- Get In-Person Assistance: Speak directly with staff for troubleshooting, contract inquiries, or device support.
- Purchase Devices: Explore and buy smartphones, tablets, and accessories.
- Resolve Complex Issues: Some problems are best handled face-to-face.
- Visit our shops: This direct invitation on the website suggests a commitment to physical presence.
Help Center: The website mentions a “Help Center.” This is usually an online knowledge base containing:
- FAQs: Answers to common questions about services, billing, technical issues, and account management.
- Troubleshooting Guides: Step-by-step instructions for resolving minor technical problems.
- Contact Information: Detailed ways to reach specific departments.

3. Business Customer Support

Salt.ch also extends its support to enterprise clients.

Dedicated Business Offers: “Discover our dedicated business offers to match your company’s needs. Join Salt Business to enjoy premium quality at top prices.” This implies specialized support teams and service level agreements SLAs tailored for business clients, which are crucial for maintaining operational continuity.
Consultation: The availability of “sales experts” who can help “find the best deal” suggests a consultative approach, which can be valuable for businesses with complex requirements.

4. Awards and Recognition

Salt.ch leverages awards to bolster its claim of quality service.

Bilanz Best Universal Provider: “Salt ranked Best Universal Provider for Residential and SME customers.” This recognition from a reputable Swiss business magazine suggests strong performance not only in network but also in overall customer satisfaction for both private and small-to-medium enterprise clients. This implies that their service delivery, including support, is perceived positively by industry experts and potentially customers.

While the phrase “First-class service” is a subjective claim, the array of support channels provided by Salt.ch—from robust digital self-service platforms to physical stores and dedicated phone lines—demonstrates a comprehensive approach to customer care.

For the conscientious consumer, using these channels effectively, especially for confirming terms, managing subscriptions, and resolving any issues, is key to a positive experience.

Always ensure clear communication and retain records of important interactions.

As noted previously, Salt.ch’s primary promotional model doesn’t explicitly feature a “free trial” in the conventional sense e.g., 7 days free service before payment begins. Instead, their offers revolve around discounted introductory rates, “free activation,” and a “no commitment” policy for many of their mobile plans.

Therefore, if you signed up for a service under these terms and wish to discontinue it, you are essentially “canceling” a paid subscription early, not a free trial.

It’s crucial to understand that even if a plan is advertised as “no commitment,” it almost always means you’re entering a month-to-month agreement, and you will be billed for the period you use the service, even if it’s only for a few days.

The goal of this process is to minimize your financial outlay if the service doesn’t meet your expectations.

Here’s how to navigate this situation effectively:

1. Immediate Action and Contract Review

Time is of the essence: Since there’s no true “free trial,” every day you delay cancellation means you’re incurring charges. Act as quickly as possible once you decide the service isn’t for you.
Locate Your Contract Details: Find the confirmation email or paper contract you received when you signed up. Pay close attention to:
- Start Date of Service: When did your billing officially begin?
- Billing Cycle: When does your monthly billing period reset?
- Notice Period: How many days’ notice do you need to give for cancellation e.g., 30 days, 60 days? This is critical even for “no commitment” plans.
- Minimum Duration: Double-check if, despite “no commitment” claims, there’s any fine print about a minimum initial period or early termination fees. This is less common for “no commitment” mobile plans but can exist for bundled home services.

2. Initiate Cancellation Through Official Channels

Prioritize Written Communication Registered Mail: While phone calls and online portals are available, sending a written cancellation notice via registered mail Einschreiben/Lettre Recommandée to Salt.ch’s official registered address is the most robust method. It provides legal proof of delivery and the date you sent the request.
- Content of the Letter:
  - Your full name and address.
  - Your Salt.ch customer number and the specific service/plan you wish to cancel.
  - A clear statement requesting the termination of your service, citing the effective date e.g., “effective as soon as possible, respecting the contractual notice period”.
  - Your signature.
- Find Address: Look for “Impressum” or “Contact” sections on Salt.ch’s website for their official postal address.
Phone Call Follow-Up: After sending the letter, or as a primary method if you need immediate confirmation, call Salt.ch’s customer service.
- Be Prepared: Have your account details ready.
- Be Clear and Firm: State your intention to cancel the service. Ask for the earliest possible termination date based on your contract’s notice period.
- Record Details: Note down the date and time of the call, the name of the representative you spoke with, and what was agreed upon.
Online Portal / App: Check your MySalt Account or the Salt App. Some providers allow direct cancellation requests through their digital platforms. If this option exists, use it, but still consider following up with a written notice.

3. Confirm and Document Everything

Request Written Confirmation: Always ask Salt.ch to send you a written confirmation of your cancellation, including the effective termination date. This document is your proof that the service has been successfully cancelled.
Retain Records: Keep copies of your cancellation letter, proof of postage registered mail receipt, any emails or chat transcripts, and the final confirmation from Salt.ch. This meticulous record-keeping can be invaluable if any disputes arise regarding billing or service termination.

4. Return Any Equipment

Applicable for Home Services: If you subscribed to Salt Home internet and TV, you would have received a Salt Fiber Box and a TV Box. These are typically rented and must be returned upon cancellation.
Follow Instructions: Salt.ch will provide specific instructions on how and where to return the equipment. Usually, this involves a return label and dropping the package off at a post office.
Avoid Charges: Failure to return equipment within the specified timeframe can result in charges for the unreturned items. Get a receipt for the return shipment.

By following these steps, you can effectively “cancel” your Salt.ch service, even if it wasn’t a traditional free trial, ensuring you discontinue billing as quickly as possible and avoid any unnecessary charges or disputes.

Frequently Asked Questions

What is Salt.ch?

Salt.ch is a telecommunications provider based in Switzerland, offering mobile phone subscriptions, home internet services primarily fiber optic, and TV packages to residential and business customers.

What types of services does Salt.ch offer?

Salt.ch offers mobile phone subscriptions with 5G, unlimited calls/SMS, and international roaming options, high-speed home internet fiber up to 10 Gbit/s, TV packages with over 280 channels and recording features, and fixed telephony services.

Are Salt.ch’s mobile plans unlimited?

Many of Salt.ch’s premium mobile plans, such as Swiss Max and Swiss XXL, offer “Unlimited Internet at maximum speed 5G” and “Unlimited calls & SMS” within Switzerland.

Some also include unlimited data or calls within their “Salt EUROPE zone.”

Does Salt.ch offer 5G connectivity?

Yes, Salt.ch explicitly advertises “maximum speed 5G” for all its main mobile subscriptions and states its network is “officially ranked outstanding” for performance.

What is the “Salt EUROPE zone” for roaming?

The “Salt EUROPE zone” for roaming includes 30 specific European countries, allowing users on eligible plans to use their included data, calls, and SMS allowances while traveling within these countries.

Does Salt.ch offer eSIM?

Yes, Salt.ch states that eSIM is available with many of its mobile subscriptions, providing a modern and convenient option for activating and managing mobile services.

What is Salt Home?

Salt Home is a bundled package offering high-speed internet up to 10 Gbit/s via optical fiber, 280+ TV channels with a TV Box, and unlimited fixed telephony within Switzerland, all in one package.

What internet speed does Salt.ch offer for home users?

Salt.ch’s Salt Home package offers high-speed internet up to 10 Gbit/s via optical fiber, which is among the fastest residential internet speeds available.

How much does Salt Home cost?

Salt Home costs 39.95/month if you also have a Salt mobile subscription, or 49.95/month without a Salt mobile subscription. They often offer cashback incentives as well.

Are there any activation fees for Salt.ch services?

Many of Salt.ch’s current promotions include “Free activation instead of 59.95,” meaning the activation fee is waived for new subscriptions under these offers.

Does Salt.ch offer discounts?

Yes, Salt.ch frequently offers substantial percentage discounts e.g., 60-70% off on their mobile and home internet plans, often advertised as “lifetime discounts” for online orders.

What is a “lifetime discount” with Salt.ch?

A “lifetime discount” with Salt.ch refers to a promotional price that is significantly lower than the standard rate.

While attractive, it’s crucial to review the specific terms and conditions to understand if the discount is truly permanent or tied to specific contractual clauses or plan maintenance.

Does Salt.ch have a “no commitment” policy?

Many of Salt.ch’s mobile plans are advertised with “No commitment,” which typically implies a month-to-month contract allowing cancellation with a specified notice period without long-term penalties.

Always verify the specific terms of your chosen plan.

How do I cancel my Salt.ch subscription?

To cancel your Salt.ch subscription, you should review your contract for notice periods, then contact Salt.ch customer service by phone, or send a written cancellation notice via registered mail.

It is advisable to request written confirmation of your cancellation.

Can I keep my phone number if I switch from Salt.ch to another provider?

Yes, if you switch to a new provider in Switzerland, you can typically port transfer your existing phone number.

Your new provider will usually handle the cancellation process with Salt.ch on your behalf for number porting.

Does Salt.ch offer smartphones with its plans?

Yes, Salt.ch frequently offers popular smartphones at “CHF 0.-” when bundled with certain mobile subscriptions.

It’s advisable to compare the total contract cost with the outright purchase price of the device to ensure transparency.

What are Salt.ch’s customer service options?

Salt.ch provides customer service through its MySalt Account online portal, the Salt App, physical Salt Stores, and phone sales support 0800 667 667. They also have a Help Center for FAQs and troubleshooting.

How does Salt.ch’s network compare to Swisscom?

Salt.ch’s network has significantly improved and is highly rated in independent tests, offering strong 5G and fiber performance.

While Swisscom traditionally has the widest and most reliable coverage across Switzerland, Salt.ch offers highly competitive performance, especially in populated areas, often at a lower price point.

How does Salt.ch compare to Sunrise?

Salt.ch is known for aggressive pricing and strong network performance, often including generous international roaming.

Sunrise is a major competitor offering a good balance of network quality, competitive pricing, and a broader range of integrated services mobile, internet, TV, with a generally strong reputation for customer service.

Does Salt.ch have specific offers for businesses?

Yes, Salt.ch offers “dedicated business offers” including mobile, internet, and fixed telephony solutions tailored to the needs of companies, promoting “premium quality at top prices” for business clients.