Smart Spreadsheets Complaints & Common Issues

While Smart Spreadsheets generally receives glowing reviews, it’s normal for any software to have a few areas where users might encounter bumps or have minor complaints. Let’s look at what some users have mentioned:

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Initial Onboarding Confusion

Some users have reported “initial onboarding challenges.” This doesn’t necessarily mean the tool is difficult, but rather that the process of getting started might require a moment to grasp, especially if you’re expecting a different kind of installation or integration (like a traditional script install) rather than working with pre-built Google Sheets. However, most users found that the provided training and tutorial videos are “clear” and help in getting up and running quickly.

Non-Refundable Policy

A recurring comment, particularly from those who bought the tool through AppSumo, is the “non-refundable purchase” policy. This can cause initial hesitation for some buyers, as it means committing to the purchase without the safety net of a refund if it doesn’t meet expectations. Despite this, many users who took the plunge ultimately found the product to be “worth it” and a “phenomenal investment.” This issue is more about the purchasing platform’s policy than a flaw in the product itself.

Learning Curve for Deeper Customization

While the basic functions are touted as easy to use with no technical knowledge required, some users who are accustomed to more advanced scripting in Excel (like VBA) or other platforms might feel some limitations if they try to heavily customize the underlying code or integrations beyond what’s readily available. One user mentioned that if they needed to “enhance and adjust” they would use ChatGPT, implying a desire for more direct code manipulation, though they also said the direct access to the “sheet apps script code” was a “big deal.”

Compared to other spreadsheet or project management tools, these complaints for Smart Spreadsheets are relatively minor and don’t point to core functional issues. They tend to revolve around the initial user experience or specific purchase conditions.

Read more about Smart Spreadsheets Review:
Smart Spreadsheets Review & First Look
How Smart Spreadsheets Works
Smart Spreadsheets Features
Smart Spreadsheets Pros & Cons
Smart Spreadsheets vs. Smartsheet vs. Excel/Google Sheets
Is Smart Spreadsheets Worth It?
Smart Spreadsheets Pricing
Smart Spreadsheets Results: What Users Are Saying
Smart Spreadsheets Customer Support Review UI Replicator Complaints & Common Issues