Based on checking the website Starplusgroup.com.au, it appears to be a legitimate local business in Adelaide, Australia, offering electrical, plumbing, and air conditioning services.

The site emphasizes its local ownership, 24/7 availability, and a promise of “Service with a Smile,” suggesting a customer-centric approach to home and commercial maintenance needs.

This kind of service, focused on practical household and business upkeep, is generally permissible and can be a beneficial and necessary part of maintaining one’s property and ensuring safety and comfort.

Maintaining one’s home and business premises is a responsibility that aligns with principles of good stewardship.

Ensuring proper electrical wiring prevents hazards, efficient plumbing conserves water and prevents damage, and well-maintained air conditioning systems provide comfort and can even contribute to health.

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These are all essential services that help create a stable and functional environment, allowing individuals to focus on their responsibilities and spiritual growth without unnecessary domestic concerns.

Seeking reliable and honest tradespeople for these tasks is always a wise decision, and the website’s claims of transparent pricing and qualified professionals aim to address common concerns when engaging such services.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Understanding Starplusgroup.com.au: A Comprehensive Review

Starplusgroup.com.au Review & First Look

Starplusgroup.com.au presents itself as a well-established service provider for electrical, plumbing, and air conditioning needs in Adelaide, Australia.

A first look at the website reveals a clear focus on local service, emergency availability, and customer satisfaction.

The site design is clean and professional, providing easy navigation to their core services.

Initial Impression: The website immediately highlights their local presence “owned and operated by locals” and their commitment to 24/7 service, which are strong selling points for emergency home repairs.
Key Information: They prominently display their contact number 1300 438 782 and a “Book Now” option, making it simple for potential customers to initiate contact.
Credibility Indicators: The mention of “Award-winning” services and “over 50 years in the industry” aims to build trust and demonstrate their experience in the field. This longevity suggests a stable business with a track record.

Starplusgroup.com.au Features

Starplusgroup.com.au offers a range of features designed to provide comprehensive service and peace of mind to their customers.

Their offerings extend beyond basic repairs to include maintenance and installation across multiple domains. Nannystateindex.org Reviews

Electrical Services

Star Plus Group provides a broad spectrum of electrical services, crucial for both safety and functionality in any property.

Emergency Power Services: Addressing unexpected outages and electrical faults that require immediate attention.
Switchboard Upgrades: Essential for older homes to meet modern electrical demands and safety standards.
Safety Switch Installation: A critical safety feature to prevent electric shock and fires.
Surge Protection: Protecting valuable electronics from voltage spikes.
Electrical Rewiring: Comprehensive rewiring for properties with outdated or hazardous electrical systems.
Lighting Solutions: Installation, upgrade, and repair of various lighting fixtures, including energy-efficient options.
Data & Communication: Installation of data, phone cabling, and Wi-Fi solutions for seamless connectivity.

Plumbing Services

Their plumbing expertise covers both residential and commercial needs, from everyday fixes to more complex installations.

General Plumbing: Addressing leaks, blockages, and fixture repairs.
Hot Water Systems: Specialized service for gas, solar, electric, and heat pump hot water systems, including repair, service, and installation. This is a critical service given Australia’s climate and energy considerations.
Gas Services: Handling gas appliance installation and repairs, which requires licensed professionals for safety.

Air Conditioning Services

With Adelaide’s climate, reliable air conditioning is a necessity. Star Plus Group offers comprehensive solutions.

Repairs & Servicing: Diagnosing and fixing issues with existing air conditioning units to restore optimal performance.
Installation: Expert installation of new domestic and commercial air conditioning systems, ensuring proper sizing and efficient operation.
System Types: Implies capability with various AC types, though specific brands or models are not detailed on the homepage.

Solar Energy Solutions

Recognizing the growing demand for sustainable energy, they also provide solar power services.

Supply & Installation: Offering quality brands of solar power systems, installed by fully qualified and licensed tradespeople.
Energy Efficiency: Promoting solar energy as a way to reduce electricity bills and environmental impact, which aligns with responsible resource management.

Starplusgroup.com.au Pros & Cons

When evaluating any service provider, it’s essential to weigh their strengths against potential areas for improvement. Manualshelp.com Reviews

Pros

Starplusgroup.com.au highlights several advantages that could make them an attractive choice for customers.

24/7 Availability: This is a major plus for emergencies, ensuring that help is available regardless of the time or day. For critical issues like a burst pipe or an electrical fault, immediate response is invaluable.
Local Ownership & Operation: Being a local business can foster a stronger connection with the community and potentially more responsive service. They understand local regulations and common issues in Adelaide.
“No Call Out Fee” Promotion: A significant incentive, as call-out fees can often deter customers from seeking professional help for minor issues or initial assessments. Their offer to save “$50*” if you mention the coupon is a clear benefit.
Honest Upfront Pricing: This promise aims to eliminate concerns about hidden costs, providing “the ultimate piece of mind.” Transparency in pricing is a crucial factor for customer trust.
$100 On-Time Guarantee: This demonstrates a commitment to punctuality, a common pain point with tradespeople. If they are late, they offer a $100 discount, showing confidence in their scheduling.
Qualified Professionals: The website explicitly states that “All our electricians are fully licenced and qualified,” extending this assurance to their plumbing and air conditioning teams through mentions of “experienced team” and “skilled and expertise.”
Fully Stocked Vehicles: This feature can significantly reduce service time, as technicians are likely to have necessary parts and tools on hand, minimizing repeat visits.

Cons

While the website presents a strong positive image, there are some areas where more information could be beneficial or where common service challenges might arise, although not directly visible on the website.

Limited Online Reviews: While the website highlights “Award-winning” services, explicit links to external review platforms e.g., Google Reviews, local directories are not prominently featured on the homepage. This makes it harder for new customers to verify claims of satisfaction independently.
Specific Brand Information: While they mention installing “quality brands of solar power,” specific brands for electrical, plumbing, or air conditioning installations are not detailed. This could be a consideration for customers with brand preferences.
Pricing Details: While “upfront pricing” is promised, specific cost structures or a general price range for common services are not provided on the website. Customers typically need to request a consultation for a quote.
Geographic Scope: While “Servicing Adelaide-wide” is mentioned for plumbing, a more detailed map or list of specific service areas within Adelaide could be helpful for clarity, especially for those on the fringes of the metropolitan area.

Starplusgroup.com.au Alternatives

In any service sector, it’s wise to be aware of alternatives to ensure you’re getting the best service and value.

For electrical, plumbing, and air conditioning services in Adelaide, several other reputable companies operate.

Jim’s Plumbing: A well-known national franchise with a significant presence in Adelaide, offering similar 24/7 plumbing services. They are known for their strong brand recognition and broad service network.
Mains Electrical: A local Adelaide-based electrical company often highlighted for its residential and commercial electrical work, including solar installations. They compete directly with Star Plus Group on electrical services.
Metropolitan Air Conditioning: Another prominent Adelaide company specializing in air conditioning sales, installation, and repair. They often have dedicated teams for different AC system types.
Local Independent Tradesmen: For smaller jobs, many highly rated independent electricians, plumbers, and HVAC technicians operate within specific Adelaide suburbs. These can sometimes offer more personalized service or lower rates for straightforward tasks. Platforms like Hipages or ServiceSeeking often list these professionals.
Other Full-Service Providers: Companies like O’Brien Electrical & Plumbing or Laser Electrical & Plumbing are also major players with comprehensive service offerings across Australia, including Adelaide. They offer similar bundles of services.

When considering alternatives, it’s always advisable to: Localiza.com Reviews

Get multiple quotes: Compare pricing, service scope, and guarantees from at least three different providers.
Check independent reviews: Look at Google Reviews, Facebook, and local directories for unbiased customer feedback.
Verify licenses and insurance: Ensure any tradesperson you hire is fully licensed, insured, and adheres to Australian safety standards.

How to Book Starplusgroup.com.au Services

Booking services with Starplusgroup.com.au is designed to be straightforward, with multiple contact options provided on their website.

Online Enquiry Form

The most prominent method for booking is through their online enquiry form.

Location: Found directly on the homepage and under the “Online Enquiry” menu item.
Required Information: Typically asks for your name, contact details phone, email, preferred service electrical, plumbing, AC, solar, a brief description of the issue, and sometimes a preferred date/time.
Call Back: The form states, “Simply complete the form below and one of our friendly customer service representatives will get in contact with you.” This means you won’t get an immediate booking confirmation but a follow-up call.

Direct Phone Call

For immediate assistance, especially for emergencies, calling them directly is the quickest route.

Phone Number: 1300 438 782, prominently displayed in the header and throughout the site.
24/7 Service: The website emphasizes their round-the-clock availability for emergencies, so calling them directly is recommended for urgent issues.

Book Online Button

While the website features a “Book Online” button in the menu, clicking it typically leads back to the same online enquiry form, indicating that their “online booking” is more of an enquiry submission for a callback rather than a real-time scheduling system.

Steps for Booking: Cozycrewclub.com Reviews

Identify your service need: Electrical, Plumbing, Air Conditioning, Hot Water, or Solar.
Choose your contact method: Call 1300 438 782 for immediate needs or fill out the online enquiry form for non-urgent requests.
Provide necessary details: Be ready to describe your issue clearly, your location, and any specific requirements.
Confirm the appointment: Await a call back from their team to schedule and confirm the service visit.
Mention the “No Call Out Fee” coupon: Remember to inform them you saw the coupon on the website to avail the $50 saving.

Starplusgroup.com.au Pricing

Based on the information available on their website, Starplusgroup.com.au operates on an “Honest Upfront Pricing” model, rather than displaying fixed prices for services.

This approach has both benefits and considerations for the customer.

Upfront Pricing Model Explained

No Hidden Surprises: The core promise is that you will know the full cost before any work begins. This is a significant advantage, as unexpected charges are a common complaint with trades services.
Quotation-Based: It implies that a technician will typically assess the job first—either in person or through a detailed discussion—and then provide a comprehensive quote.
Factors Influencing Cost:
- Scope of Work: The complexity and extent of the repair or installation.
- Parts & Materials: Cost of necessary components.
- Labor Hours: Time required to complete the job.
- Emergency vs. Scheduled: Emergency call-outs outside of regular hours might incur different rates, though the website emphasizes 24/7 availability with no call-out fee for initial visits.

“No Call Out Fee” Promotion

Saving: The website explicitly states “Save $50*” by mentioning a coupon, resulting in a “$0 call out fee.” This means you won’t be charged for the initial visit to assess the problem and provide a quote, which is beneficial.
asterisk: The asterisk indicates there might be terms and conditions associated with this offer, which are not detailed on the homepage. It’s always wise to ask for clarification when booking.

Payment Options

“Fix now, Pay later”: This phrase suggests they offer flexible payment solutions, potentially through a third-party financing partner. While the details aren’t explicit, this option can be attractive for larger, unexpected repairs. It’s crucial to understand the terms and conditions of any “pay later” scheme, including interest rates or fees, if applicable. From an ethical standpoint, it is important to ensure any such financing aligns with permissible financial practices, avoiding interest-based loans Riba. Always opt for direct payment or interest-free plans if available.

Recommendations for Customers Regarding Pricing:

Always get a written quote: Before any work commences, ensure you receive a detailed, written quote outlining all costs.
Clarify “Pay Later” terms: If considering the “Fix now, Pay later” option, inquire about all associated fees, interest, and repayment schedules to ensure it aligns with your financial principles. Prioritize saving and paying upfront if possible.
Understand the “No Call Out Fee” conditions: Ask if there are any specific conditions for this offer, such as minimum job value or specific service types.

While the website does not provide a price list, their emphasis on “Honest Upfront Pricing” is a positive sign, aiming to prevent bill shock for customers.

Starplusgroup.com.au Customer Service and Support

Effective customer service and support are paramount for any service-based business, especially one dealing with home emergencies. Jysk.dk Reviews

Starplusgroup.com.au appears to prioritize customer interaction and accessibility.

Availability

24/7/365 Service: This is a core pillar of their service promise, meaning customers can reach them for emergencies at any time of day, any day of the year. This round-the-clock availability is crucial for urgent electrical, plumbing, or air conditioning issues.
Round the Clock Availability Promise: “If it’s an emergency, we have technicians on call 24/7.” This reinforces their commitment to responsiveness.

Communication Channels

Phone: Their primary and most direct contact method is their dedicated phone line, 1300 438 782. For urgent matters, direct phone communication is typically the most efficient.
Online Enquiry Form: For non-urgent inquiries or booking requests, the online form serves as a convenient alternative. The promise of a “friendly customer service representative” getting in contact suggests a personal follow-up.
Email Implied: While not explicitly stated as a direct contact method on the homepage, online enquiry forms usually route to an email system, implying email communication is also a part of their support.

Customer-Centric Promises

Star Plus Group outlines a “Star Plus Group Promise” which directly relates to their customer service philosophy:

“Service with a Smile 🙂”: This tagline suggests a focus on positive and friendly interactions.
“Honest Upfront Pricing”: A key component of good customer service is transparency in billing.
“$100 on time Guarantee“*: Directly addresses a common customer frustration late arrivals and offers compensation, showing respect for the customer’s time.
“Free Consultation / No Call Out Fee”: Reduces the barrier to seeking professional advice and quotes, demonstrating a commitment to serving customers from the initial inquiry.

These promises are designed to build trust and assure customers of a reliable and respectful service experience.

For any service provider, real-world customer testimonials and adherence to these promises are key indicators of genuine quality in customer support.

Starplusgroup.com.au in the Adelaide Community

Being a local business, Starplusgroup.com.au emphasizes its connection to the Adelaide community. Flashbay.cz Reviews

This local presence can translate into a deeper understanding of regional needs and a stronger commitment to local customer satisfaction.

Local Ownership and Operation

“Owned and operated by locals”: This statement resonates with customers who prefer supporting local businesses and may believe that local owners are more invested in the community’s well-being and reputation.
Understanding Local Regulations: Local tradespeople are typically well-versed in Adelaide’s specific building codes, electrical standards, and plumbing regulations, which can be crucial for compliant and safe work.

Community Engagement Implied

While not explicitly detailed on the website, local businesses often engage with their communities through various means:

Local Employment: Providing jobs for Adelaide residents.
Sponsorships: Potentially supporting local sports teams, charities, or community events, though this is not mentioned on the site.
Word-of-Mouth Reputation: A strong reputation in a local community is built on consistent, quality service and positive customer experiences. In a city like Adelaide, word-of-mouth referrals are powerful.

Addressing Specific Local Needs

Adelaide’s Climate: Their specialization in air conditioning and hot water systems gas, solar, electric, heat pump is particularly relevant for Adelaide’s varying climate, which experiences hot summers and cool winters.
Solar Energy Focus: The emphasis on solar energy aligns with South Australia’s strong push for renewable energy and high adoption rates of rooftop solar. This shows they are attuned to local energy trends and consumer demands.

By positioning themselves as an integral part of the Adelaide community, Starplusgroup.com.au aims to build a rapport with residents, suggesting a reliable and trustworthy partner for their home and business service needs.

Their longevity “over 50 years in the industry” further solidifies their roots within the local economy.

Frequently Asked Questions

What services does Starplusgroup.com.au offer?

Starplusgroup.com.au offers a comprehensive range of electrical, plumbing, air conditioning, and solar energy services for both residential and commercial clients in Adelaide. Gb-sportswear.com Reviews

Is Starplusgroup.com.au a local business?

Yes, the website explicitly states that Starplusgroup.com.au is “owned and operated by locals” in Adelaide, Australia.

Does Starplusgroup.com.au offer 24/7 emergency services?

Yes, they are available 24 hours a day, 7 days a week, 365 days a year for emergency electrical, plumbing, and air conditioning needs.

What is the “No Call Out Fee” promotion?

Starplusgroup.com.au offers a $0 call-out fee, saving customers $50, if they mention seeing the coupon on the website when booking.

How does Starplusgroup.com.au handle pricing?

They promise “Honest Upfront Pricing,” meaning you will receive a clear quote for the total cost before any work begins, with no hidden surprises.

Do they offer a guarantee for being on time?

Yes, Starplusgroup.com.au has a “$100 on time Guarantee.” If they are not on time for a scheduled appointment, they will deduct $100 from the bill. Rugbytravelireland.com Reviews

Are the technicians at Starplusgroup.com.au qualified?

Yes, the website states that all their electricians are fully licensed and qualified, and emphasizes an “experienced team” for plumbing and air conditioning.

Can I book a service online with Starplusgroup.com.au?

Yes, you can submit an online enquiry form through their website, and a customer service representative will contact you to schedule the service.

What types of hot water systems do they service?

Starplusgroup.com.au plumbers provide solutions for gas, solar, electric, and heat pump hot water systems.

Does Starplusgroup.com.au install solar panels?

Yes, they supply and install quality brands of solar power systems, with fully qualified and licensed tradespeople.

What electrical services are provided by Starplusgroup.com.au?

Their electrical services include power emergency, switchboard upgrades, safety switch installation, surge protection, electrical rewiring, smoke alarm installation, power point installation, lighting solutions, and data/phone cabling. Amtamassage.org Reviews

Do they offer services for commercial properties?

Yes, Starplusgroup.com.au caters to both commercial and residential clients for their electrical, plumbing, and air conditioning needs.

How long has Starplusgroup.com.au been in the industry?

The website mentions that their experienced team has “over 50 years in the industry.”

What does “Fix now, Pay later” mean on their website?

This indicates that Starplusgroup.com.au may offer flexible payment options or financing solutions for services, allowing customers to pay for work over time.

It’s crucial to inquire about the specific terms and any associated fees to ensure they are permissible.

How can I contact Starplusgroup.com.au directly?

You can contact them directly by calling their phone number: 1300 438 782. Cworks.co.uk Reviews

Does Starplusgroup.com.au service all areas of Adelaide?

The website mentions “Servicing Adelaide-wide” for their plumbing services, implying broad coverage across the metropolitan area.

What is the advantage of using a fully stocked vehicle?

Fully stocked vehicles mean technicians are likely to have the necessary parts and tools on hand, potentially speeding up service delivery and reducing the need for multiple visits.

Does Starplusgroup.com.au provide free consultations?

Yes, they advertise a “Free Consultation” along with the “No Call Out Fee” when you book online and mention the coupon.

What type of air conditioning services do they offer?

They specialize in the repairs and servicing of domestic and commercial air conditioners.

How can I ensure I get the “No Call Out Fee” discount?

You need to let them know you saw the coupon on their website when you book your service. Srilankahosting.lk Reviews

Starplusgroup.com.au Reviews