Starry.com Reviews

Unlike many industry giants, Starry emphasizes a transparent, low monthly price, often including a Wi-Fi router, and claims to lock in prices for a full year.

This approach directly addresses common consumer pain points like hidden fees and fluctuating bills.

The site highlights high customer satisfaction, citing a 4.8/5 “Excellent” rating and internally measured NPS scores that purportedly outshine competitors like Spectrum, Xfinity, AT&T, and Verizon Fios, suggesting a strong commitment to service quality.

Starry.com isn’t just selling internet.

It’s selling an experience—one that promises to be as smooth as a “summer breeze.” The narrative revolves around user-friendly setup, consistent performance, and exceptional customer service, as evidenced by numerous testimonials.

The company also extends its services beyond residential users, offering business internet solutions and a “Starry Connect Program” for property partners, indicating a broader market strategy.

For anyone tired of the usual ISP headaches, Starry aims to provide a straightforward, high-value option, focusing on clear communication and a customer-centric model.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Understanding Starry Internet’s Core Offerings

Starry Internet aims to differentiate itself from traditional ISPs by focusing on simplicity, speed, and customer satisfaction.

Their core offerings revolve around providing high-speed internet with transparent pricing, aiming to eliminate common pain points experienced by consumers.

Speed and Performance Claims

Starry prominently advertises speeds “up to 300 Mbps” for its residential plans.

Based on their website data, customers on this plan experienced average download speeds of 317 Mbps in a recent quarter.

This figure suggests that real-world performance often meets or even exceeds the advertised “up to” speed, which is a significant plus for users seeking consistent connectivity.

They highlight that these speeds are “Starry fast,” emphasizing reliability and a smooth user experience.

The website notes that actual speeds can vary due to factors like device limits, multiple users, and network conditions, which is standard disclosure across the industry.

Pricing Structure and Transparency

A key selling point for Starry is its commitment to “low monthly price” and price lock-in.

Their primary residential offering is “$45/month” for up to 300 Mbps, with a “Wi-Fi router included.” This transparent, all-inclusive pricing strategy is a refreshing change from ISPs that often tack on equipment rental fees or introduce promotional rates that jump after a certain period.

The website explicitly states, “And the price? Locked in for a full year,” providing peace of mind for consumers wary of unexpected bill increases. Verisure.co.uk Reviews

This straightforward approach can save users time and frustration often associated with deciphering complex billing statements from other providers.

Equipment and Installation

Starry simplifies the setup process by including a Wi-Fi router with their service.

This eliminates the need for customers to purchase or rent additional hardware, reducing upfront costs and potential compatibility issues.

Testimonials on the website frequently praise the installation process, with terms like “smooth,” “easy,” and “simple set up” appearing repeatedly.

Customers often commend the professionalism and helpfulness of installers, indicating a strong focus on a seamless onboarding experience.

This focus on hassle-free installation is a notable advantage, particularly for individuals who may not be tech-savvy.

Starry.com’s Customer Experience and Support

The customer experience is a critical differentiator for any internet service provider, and Starry.com heavily emphasizes its commitment to superior support and satisfaction.

They aim to build a strong rapport with their user base through accessible and helpful service.

Customer Service Excellence

Starry proudly showcases an “Excellent 4.8/5” rating based on their internal metrics, claiming to rate “higher than Spectrum, Xfinity, AT&T and Verizon Fios” in terms of customer satisfaction NPS score. The testimonials on their homepage consistently highlight positive interactions with staff.

For example, a review from May 23rd, 2025, praises “Louie” for being “very professional and helpful,” going “beyond by relocating my router to a more convenient spot.” Another user, Eric Chow, described their experience as “superb” from start to finish, specifically commending “Alycia Hoskins Sr. Subscriber Sales” for her helpfulness. Step.com Reviews

These reviews suggest that Starry prioritizes individual customer needs and empowers its service representatives to provide comprehensive assistance.

Responsive Technical Support

Beyond initial sales and installation, ongoing technical support is vital.

While specific details on their support channels phone, chat, email aren’t overtly detailed on the homepage, the positive reviews imply efficient problem-solving.

Customers like Destiny K mention “Louie” as a “WiFi expert” who made the “setup smooth” and ensured “performance is consistent.” This indicates that Starry’s technicians are not just installers but also knowledgeable resources for optimizing internet performance and troubleshooting issues.

The focus on personalized service, where technicians take the time to explain how the service works, is a recurring theme in the testimonials.

Building Trust Through Testimonials

The Starry.com homepage features a rotating carousel of recent customer reviews, all dated May 23rd, 2025, or May 22nd, 2025, suggesting fresh feedback.

This real-time display of positive experiences, often naming specific employees, serves as a powerful trust-building mechanism.

Users like Dulce commend “Nicholas H.” as “kind, efficient & dedicated,” vowing to “keep seeking Starry because of Him.” Michael describes his installation as “very smoothly,” with Nicholas being “professional and very helpful.” This direct, unvarnished feedback from actual users reinforces Starry’s claims of excellent service and helps potential customers feel more confident in their decision to switch.

The emphasis on specific names and positive interactions makes the customer service claims feel more tangible and relatable.

Availability and Expansion of Starry Internet

Understanding where Starry Internet is available is crucial for prospective customers, as its service model relies on specific infrastructure rather than broad, nationwide coverage. Fluro.co.uk Reviews

Building-Specific Deployment

Starry Internet operates on a unique deployment model, primarily focusing on multi-dwelling units MDUs such like apartment buildings and condominiums.

Instead of laying cables across entire neighborhoods, Starry installs its proprietary network equipment directly within eligible buildings.

This approach allows them to offer high-speed internet directly to residents without relying on existing, often outdated, infrastructure from incumbent providers.

This is why the “Check availability” tool on their website asks for a “Building Address” rather than a street address, indicating that service is determined by whether the specific building has been wired for Starry.

Geographic Footprint and Growth

While Starry.com doesn’t explicitly list all cities or regions where they operate on their homepage, their business model suggests a targeted expansion strategy.

They likely focus on urban and densely populated areas where MDUs are prevalent.

The “Partner with Starry” section, aimed at property owners and developers, hints at their expansion method: securing agreements to install their network in new and existing buildings.

Their growth depends on convincing building management companies and owners of the value proposition for their residents, which often includes faster speeds, lower costs, and better customer service than traditional options.

This “top-down” approach means that while they might not be in every city, they are likely in specific, high-demand areas within those cities.

The “Starry Connect Program”

Starry also highlights its “Starry Connect Program,” described as “An upgrade your residents will thank you for.” This program appears to be a specialized offering for property partners, likely providing enhanced services or discounted rates to residents within participating buildings. Crimpit.com Reviews

This initiative not only expands Starry’s reach but also positions them as a valuable amenity for property managers looking to attract and retain residents.

It underscores their business-to-business B2B strategy alongside their direct-to-consumer D2C offerings, indicating a dual approach to market penetration and expansion within their targeted MDU segments.

Starry for Business: Enterprise Connectivity Solutions

Beyond its residential offerings, Starry.com also extends its high-speed internet services to businesses, positioning itself as a reliable and headache-free alternative for enterprise connectivity.

This expands their market reach and leverages their network infrastructure for commercial applications.

Business Internet, Without the Headaches

Starry promotes its business internet solutions with the tagline, “Business internet, without the headaches.” This directly addresses a common pain point for businesses: the complexity, unreliability, and often poor customer service associated with traditional business internet providers.

Starry aims to simplify the process, offering solutions that are likely easy to set up, manage, and scale.

Businesses require robust, consistent connectivity to support operations, cloud services, and communication, and Starry positions itself to deliver on these critical needs with a focus on efficiency and minimal disruption.

Tailored Solutions for Various Business Needs

While the homepage doesn’t detail specific business plans or tiers, the phrase “From home internet to enterprise connectivity, we’ve got you covered” suggests a range of solutions.

This implies that Starry can cater to small businesses, which might only need a reliable, high-speed connection for a few users, as well as larger enterprises requiring more sophisticated network configurations, dedicated bandwidth, or enhanced support.

Businesses often look for symmetrical speeds equal upload and download speeds, dedicated lines, and guaranteed uptime, and it’s plausible that Starry’s enterprise offerings address these specific demands. Royalnawaab.com Reviews

Reliability and Support for Commercial Clients

For businesses, uptime and responsive support are paramount.

A reliable internet connection is not just a convenience. it’s a necessity for operational continuity.

Given Starry’s emphasis on customer satisfaction and service quality in its residential offerings, it’s reasonable to infer that its business services would uphold similar standards.

Businesses often benefit from dedicated account managers, priority support channels, and service level agreements SLAs that guarantee a certain level of performance and quick resolution of issues.

While not explicitly detailed, the “without the headaches” promise implies a commitment to these high standards for its commercial clients, allowing businesses to focus on their core operations rather than managing their internet connection.

Starry’s Competitive Landscape and Differentiation

Starry.com operates in a highly competitive internet service provider market, dominated by established giants.

To succeed, they must clearly articulate their unique selling propositions and differentiate themselves effectively.

Outperforming Industry Giants

One of Starry’s most significant claims is its superior customer satisfaction ratings compared to major players.

They explicitly state, “Starry shines brighter than the big guys,” citing an “Excellent 4.8/5” rating and claiming to outperform “Spectrum, Xfinity, AT&T and Verizon Fios” based on internally measured NPS scores.

This direct comparison is a bold move, aiming to position Starry as a premium alternative in terms of service quality, even if their market footprint is currently smaller. Insidejapantours.com Reviews

By highlighting a better customer experience, Starry aims to attract users disillusioned with the often-criticized customer service of larger ISPs.

Focus on Transparency and Simplicity

Starry’s pricing model is a key differentiator.

The offer of “$45/month” for up to 300 Mbps with a “Wi-Fi router included” and a “price locked in for a full year” stands in stark contrast to the promotional rates, equipment rental fees, and fluctuating bills often associated with larger providers.

This transparency and simplicity appeal to consumers tired of hidden costs and complex billing structures.

By making their offer straightforward, Starry aims to build trust and reduce customer frustration, fostering a perception of fairness and value.

Technology and Infrastructure Advantages

While not extensively detailed on the homepage, Starry’s deployment model, focusing on in-building fiber and wireless technology often referred to as fixed wireless access or FWA, allows them to deliver high speeds directly to apartments.

This can bypass the last-mile infrastructure limitations that sometimes plague traditional cable or DSL providers.

By directly controlling the network within a building, Starry can potentially offer more consistent speeds and a more reliable connection, leading to the “Starry fast” experience they advertise.

This technological approach enables them to quickly deploy and offer services where traditional ISPs might struggle due to legacy infrastructure.

Security and Privacy on Starry.com

When reviewing an internet service provider like Starry.com, understanding their approach to privacy and data protection is crucial for potential users. Theelectroniccigarette.co.uk Reviews

Data Protection Policies

While Starry.com’s homepage does not provide an exhaustive breakdown of its data protection measures, it does prominently display a critical notice: “This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.” This statement indicates their reliance on Google’s robust security features for bot detection and general website security.

By integrating reCAPTCHA, Starry helps protect its forms and user interactions from automated spam and abuse, which indirectly safeguards user input.

Users seeking comprehensive details on how Starry collects, uses, and protects personal data would typically need to navigate to their full Privacy Policy, which is usually linked in the footer of the website.

This policy would outline their practices regarding data retention, third-party sharing, and user rights.

Network Security for Subscribers

For actual internet subscribers, network security is a primary concern.

ISPs play a role in protecting their customers from online threats, though the primary responsibility for device security ultimately lies with the user.

Starry’s focus on “fast, reliable internet” implies a stable and secure network infrastructure.

They likely implement standard industry security practices at the network level, such as firewalls and intrusion detection systems, to safeguard their network from external threats.

Additionally, by including a Wi-Fi router, Starry provides a device that typically comes with built-in security features, such as WPA3 encryption for wireless connections, which helps secure the local home network from unauthorized access.

Users are generally advised to keep their router’s firmware updated and use strong, unique passwords for their Wi-Fi networks. Emanuals.com Reviews

User Privacy and Transparency

The mention of “Google Privacy Policy and Terms of Service” implies that users interacting with Starry.com’s website are also subject to Google’s data handling practices in relation to reCAPTCHA usage.

This is a common practice across many websites for security purposes.

For Starry itself, a transparent privacy policy would detail what personal information they collect from subscribers e.g., billing information, usage data, how it’s used e.g., for service provision, billing, support, and whether it’s shared with third parties e.g., for marketing, analytics, or legal compliance. A reputable ISP strives to minimize data collection and maintain strict confidentiality, aligning with user expectations for privacy in their online activities.

Potential customers should always review the full privacy policy to understand the extent of data collection and usage by any service provider.

Comparing Starry to Traditional ISPs: A Deep Dive

When evaluating Starry.com, it’s essential to benchmark its offerings against the traditional internet service providers ISPs that have long dominated the market.

This comparison highlights Starry’s unique value propositions and areas where it challenges the status quo.

Service Model and Infrastructure

Traditional ISPs like Spectrum, Xfinity, AT&T, and Verizon Fios typically rely on extensive, pre-existing infrastructure—cable lines, DSL, or fiber-to-the-home FTTH networks that span across vast geographic areas.

Their deployment model involves connecting individual homes across entire neighborhoods.

Starry, on the other hand, primarily focuses on a fixed-wireless or in-building fiber model for multi-dwelling units MDUs. This means they install their network directly within apartment buildings and condominiums.

This targeted approach allows them to offer high speeds without the need for extensive last-mile trenching to individual residences, potentially leading to quicker deployment within their target buildings. Mytacticalpromos.com Reviews

However, it also means their availability is limited to specific buildings rather than entire communities.

Pricing and Contract Transparency

One of the most significant pain points with traditional ISPs is their complex pricing structures, often characterized by promotional rates, equipment rental fees, data caps, and price increases after an introductory period.

For example, many traditional providers offer low initial rates for 12 or 24 months, only to significantly increase the monthly bill thereafter, often forcing customers to call in and negotiate new terms.

Starry differentiates itself by offering a “low monthly price” of “$45/month” for up to 300 Mbps, explicitly stating that a “Wi-Fi router included” and the “price? Locked in for a full year.” This level of transparency and commitment to a stable price is a stark contrast to the often opaque and fluctuating bills from major competitors, making budgeting easier for consumers.

Customer Service and Satisfaction

Traditional ISPs frequently face criticism for their customer service, long hold times, frustrating automated systems, and perceived lack of personalized support.

This is often reflected in lower customer satisfaction scores across various industry benchmarks.

Starry directly addresses this by prominently featuring an “Excellent 4.8/5” rating and claiming higher customer satisfaction NPS scores than its larger counterparts.

The testimonials on Starry.com emphasize positive interactions with friendly, professional, and efficient staff during installation and support.

This focus on a superior customer experience, with direct praises for individual technicians, aims to build a reputation as a customer-centric provider, contrasting sharply with the often-impersonal interactions associated with larger, more bureaucratic organizations.

Installation Process and Simplicity

The installation process for traditional ISPs can sometimes be lengthy, involving scheduled appointments, external wiring, and potentially complicated setup procedures. Starry’s in-building deployment streamlines this. Ebazar.se Reviews

Reviews consistently praise the “smooth,” “easy,” and “simple set up” process.

The fact that the Wi-Fi router is included and installers are often highlighted for their helpfulness in optimizing router placement suggests a more hands-on and less intimidating setup experience.

This emphasis on convenience and ease of use appeals to modern consumers who value efficiency and minimal hassle.

Future Outlook for Starry.com

Assessing the future outlook for Starry.com involves considering its current market position, competitive advantages, and potential for growth within the dynamic internet service provider industry.

Scalability and Market Penetration

Starry’s unique MDU-focused deployment model presents both opportunities and challenges for scalability.

While it allows for rapid deployment within specific buildings and bypasses some of the costly “last mile” infrastructure challenges of traditional ISPs, it also limits their market penetration to buildings that are either new constructions or older buildings where they can secure agreements for installation.

Their ability to expand hinges on forging more partnerships with property owners and developers through programs like “Starry Connect.” As urban density increases and new MDUs are built, Starry has a clear target market.

However, reaching widespread geographic coverage comparable to major ISPs will require significant capital investment and strategic partnerships.

Innovation in Service and Technology

Starry’s use of fixed-wireless technology, which can deliver high speeds without traditional fiber to every unit, positions them to adapt to future technological advancements in wireless communication.

Their focus on simplicity and transparency suggests a lean operational model that might be more agile in responding to consumer needs. Thelovingvet.com Reviews

Future innovations could include offering even higher speeds, exploring smart home integration, or developing more sophisticated network management tools for users, all while maintaining their core commitment to customer satisfaction and fair pricing.

Competitive Pressures and Market Dynamics

These giants have vast resources, established brand recognition, and existing customer bases.

Starry’s ability to retain and attract customers will depend on consistently delivering on its promises of speed, reliability, and superior customer service.

As the larger ISPs invest more in fiber and improve their customer relations, Starry will need to continually refine its value proposition to stand out.

The success of their “Starry Connect Program” will also be crucial, as it directly impacts their ability to expand into new buildings and secure long-term revenue streams from property partnerships.

The overall market trend towards higher speeds and consumer demand for transparent pricing will continue to play into Starry’s favor if they can maintain their competitive edge.

Frequently Asked Questions

Is Starry.com a legitimate internet service provider?

Yes, based on checking the website, Starry.com is a legitimate internet service provider that offers home and business internet services primarily in multi-dwelling units MDUs. They have a physical presence and provide actual internet connectivity.

What speeds does Starry Internet offer?

Based on looking at the website, Starry Internet primarily offers speeds “up to 300 Mbps” for its residential plans.

They state that customers on this plan experienced average download speeds of 317 Mbps in a recent quarter.

How much does Starry Internet cost per month?

Based on checking the website, Starry Internet advertises a price of “$45/month” for speeds up to 300 Mbps. Webador.com Reviews

This price includes a Wi-Fi router and is “locked in for a full year.”

Is a Wi-Fi router included with Starry Internet?

Yes, based on checking the website, a “Wi-Fi router included” is part of Starry’s standard residential offering.

Does Starry Internet have contracts or hidden fees?

Based on looking at the website, Starry emphasizes “Low monthly price” and states the price is “Locked in for a full year,” suggesting a commitment to transparency and avoiding hidden fees. The website does not mention long-term contracts.

How does Starry Internet’s customer service compare to other ISPs?

Based on checking the website, Starry claims an “Excellent 4.8/5” rating and states they are “Rated higher than Spectrum, Xfinity, AT&T and Verizon Fios” based on internally measured NPS scores, implying superior customer service.

Is Starry Internet available in my area?

Based on looking at the website, Starry Internet availability is building-specific.

You need to enter your “Building Address” on their website to check if service is available where you live.

What is the “Starry Connect Program”?

Based on checking the website, the “Starry Connect Program” is described as “An upgrade your residents will thank you for,” suggesting it’s a partnership program for property owners and managers to bring Starry Internet to their residents.

Does Starry offer internet service for businesses?

Yes, based on checking the website, Starry offers “Business internet, without the headaches” solutions, catering to enterprise connectivity needs.

How does Starry’s installation process work?

Based on looking at the website, customer testimonials describe Starry’s installation as “smooth,” “easy,” and “simple set up,” often praising the professionalism and helpfulness of the installers.

Are there data caps with Starry Internet?

The Starry.com homepage does not mention any data caps for its residential internet service, implying that their plans are unlimited. Aperahealthgroup.com Reviews

Can I use my own router with Starry Internet?

While Starry includes a Wi-Fi router, the website doesn’t explicitly state whether you can use your own.

It’s best to check with Starry’s customer support for compatibility.

What makes Starry different from traditional internet providers?

Based on looking at the website, Starry differentiates itself through transparent “$45/month” pricing, included equipment, a 1-year price lock, and claims of superior customer service compared to traditional ISPs. Their MDU-focused deployment is also unique.

How quickly can I get Starry Internet installed?

While specific timelines are not mentioned, testimonials praising “quick” and “smooth” installations suggest a relatively efficient setup process once availability is confirmed.

Does Starry offer technical support?

Yes, based on checking the website, customer reviews highlight positive interactions with “WiFi experts” and praise for efficient, helpful technical support staff.

Is Starry Internet good for streaming and gaming?

Based on checking the website, with average download speeds reported at 317 Mbps and a focus on “fast, reliable internet,” Starry appears suitable for streaming high-definition content and online gaming.

How reliable is Starry Internet?

Based on looking at the website, the emphasis on “fast, reliable internet” and consistent positive customer reviews regarding performance suggests that Starry aims for high reliability.

What kind of technology does Starry Internet use?

While not explicitly detailed on the homepage, Starry’s MDU-focused model often utilizes fixed wireless technology often referred to as rooftop antennas or similar to deliver connectivity to buildings, and then distributes it internally via Ethernet or fiber.

Can I upgrade my Starry Internet speed plan?

The Starry.com homepage primarily features one residential speed plan “up to 300 Mbps”. For information on potential upgrade options or higher tiers, it would be necessary to contact Starry directly.

How do I contact Starry.com customer support?

While direct contact methods aren’t on the homepage, the website has “Get & Give Support” and “Sign In” sections, implying that support contact information would be readily available once you navigate through those links or search their full site. Uk-water-filters.co.uk Reviews