Based on checking the website, Takepayments.com presents itself as a straightforward solution for small businesses in the UK seeking to accept card payments.

The company emphasizes next-day settlement, various payment solutions in-store, online, phone, and a commitment to customer satisfaction based on Trustpilot reviews.

Here’s an overall review summary:

Service Offered: Card payment processing for small businesses in-store, online, phone.
Target Audience: UK small businesses.
Key Selling Points: Next-day settlement, 7-day customer support, 12-month contract, Trustpilot “Excellent” rating.
Transparency: Provides a clear overview of services, but specific pricing requires a quotation. Mentions separate contracts with acquiring banks.
Ethical Consideration: As a payment processing service, the core offering itself is permissible, but it’s essential for users to scrutinize the underlying financial agreements for any interest-based charges riba or deceptive practices. The website states “transaction charges and other fees will apply” and implies a separate contract with an acquiring bank, necessitating careful review of those terms. The absence of readily available pricing and the reliance on a separate bank contract mean the user must be diligent in understanding all fees involved to ensure ethical compliance.

While Takepayments.com aims to simplify payment acceptance, the nature of financial transactions always warrants careful examination.

The emphasis on “next-day settlement” and “short 12-month contract” are appealing, but the detailed terms and conditions, especially those related to transaction charges and fees from the acquiring bank, are critical.

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Businesses should proceed with caution and ensure a thorough understanding of all financial obligations before committing to any payment processing service.

Here are some alternatives that align with ethical financial practices, focusing on transparency and avoiding interest-based models:

Square: A widely recognized payment processing solution offering transparent pricing, no long-term contracts, and a range of hardware options. Known for its ease of use and suitability for various business sizes.
Stripe: A developer-friendly payment gateway popular for online businesses, offering robust APIs and flexible integration. Known for its clear per-transaction pricing model.
PayPal Zettle: Combines the familiarity of PayPal with in-person payment solutions. Offers transparent fees, no fixed contracts, and integrated reporting.
Clover: A comprehensive point-of-sale POS system that integrates payment processing, inventory management, and customer loyalty programs. Offers various hardware and software solutions.
Shopify Payments: Integrated payment processing for e-commerce businesses using the Shopify platform. Offers competitive rates and simplifies reconciliation for online sales.
Worldpay from FIS: A global leader in payment processing, offering solutions for businesses of all sizes, from small to enterprise. Provides a wide range of services for in-store, online, and mobile payments.
Adyen: A global payment platform that offers end-to-end solutions for various payment methods and channels. Known for its scalability and focus on larger businesses, though also serves growing companies.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Takepayments.com Review & First Look

Navigating the world of payment processing can feel like trying to decipher an ancient scroll, especially for small businesses.

When you land on Takepayments.com, the immediate impression is one of simplicity and directness.

The site aims to address common pain points: getting paid, quick settlements, and reliable support.

It positions itself as a user-friendly gateway for accepting card payments, whether you’re operating a brick-and-mortar shop, an e-commerce store, or taking orders over the phone.

The homepage immediately highlights key features like “Next day settlement*” and “7 days a week customer support,” aiming to instill confidence. They proudly display their Trustpilot rating, claiming to be the “UK’s most trusted card payment provider†,” an assertion backed by a high volume of positive reviews. This upfront presentation is designed to appeal to busy small business owners who need reliable service without unnecessary complications. However, as with any financial service, the devil is often in the details, especially concerning the underlying contracts and fees that aren’t immediately visible on the main page. The mention of a “separate contract with an acquiring bank” is a crucial detail that necessitates further investigation by any prospective user. Kozoo.eu Review

Initial Impressions: Design and Usability

The website’s design is clean and professional, prioritizing ease of navigation.

The use of clear headings and concise descriptions makes it easy to understand the range of services offered: card machines, online payments, and POS systems.

The call to action “Get prices” is prominently featured, guiding users towards the next step in their sales funnel.

The site loads quickly and is responsive across different devices, indicating a modern web development approach.

This focus on usability suggests an understanding of their target audience – small business owners who value efficiency and straightforward processes. Gothnrock.com Review

Trust Indicators and Claims

Takepayments.com heavily leans on its Trustpilot reviews as a primary trust indicator. They claim to have the “highest volume of 4* and 5* reviews compared to other similar card payment providers,” stating that 96.4% of their Trustpilot reviews are 5*. This is a significant claim, and while Trustpilot is a reputable platform, potential users should always verify these claims by checking the reviews themselves. Transparency about their “Global Payments company” affiliation also adds a layer of corporate credibility, suggesting a larger, more established entity behind the local brand.

Understanding the “Next Day Settlement”

The promise of “Next day settlement*” is a significant draw for small businesses, as cash flow is often paramount. However, the asterisk leads to important fine print: “This service is available to takepayments Limited customers who are accepted for acquiring services and is subject to the acquirers’ approval and terms & conditions. Your card machine’s banking window function must be performed before the acquirer’s set time in order to receive settlement the next day or next banking day. Transactions processed via Ecommerce pay pages, pay by link and virtual terminals may be subject to different settlement timescales.” This clause is critical. It indicates that the next-day settlement isn’t a blanket guarantee but is contingent on various factors, including acquirer approval and specific operational timings. Users must understand these conditions thoroughly to avoid misunderstandings.

Takepayments.com Contract and Fees

Understanding the contractual obligations and fee structures is paramount when considering any payment processing service.

Takepayments.com clearly states a “Short 12 month contract,” which is a notable departure from some competitors who might enforce longer, more restrictive agreements. Justpark.com Review

While a 12-month commitment is relatively short in the industry, it’s still a binding agreement that requires careful review.

The website also indicates that users will need to “enter into and maintain a separate contract with an acquiring bank nominated by takepayments for the processing of the card transactions.” This is a crucial detail that highlights a layered service model.

The direct fees from Takepayments.com are not transparently listed on the homepage, necessitating a “Free online quotation tool” or direct contact to “Get prices.” This lack of upfront pricing can be a point of concern for businesses that prefer to compare costs immediately.

Furthermore, the contract with the acquiring bank will involve its own “transaction charges and other fees,” which are separate from any fees charged directly by Takepayments.

This dual-contract structure means businesses must scrutinize both agreements to get a complete picture of their financial commitments. Myheritage.com Review

The 12-Month Contract Explained

The “short 12 month contract” is presented as a benefit, allowing businesses more flexibility compared to typical multi-year commitments seen with some payment processors.

This can be appealing to startups or businesses unsure of their long-term needs.

However, “short” doesn’t mean “no commitment.” Businesses should understand the terms for early termination, any cancellation fees, and the process for renewal.

It’s essential to clarify whether the contract automatically renews or if there’s an opt-out process.

Understanding the Acquiring Bank Relationship and Fees

This is perhaps the most critical aspect of the Takepayments.com offering that requires deep investigation. Banxa.com Review

The website states, “Businesses will be required to enter into and maintain a separate contract with an acquiring bank nominated by takepayments for the processing of the card transactions.

Under the contract with the acquiring bank, transaction charges and other fees will apply.” This means Takepayments acts as an intermediary, facilitating the connection between your business and an acquiring bank.

Transaction Charges: These are the fees charged by the acquiring bank for each transaction processed. They can vary based on card type credit vs. debit, transaction volume, and industry. These charges are often a percentage of the transaction value plus a fixed fee per transaction.
Other Fees: These could include PCI compliance fees, statement fees, batch fees, chargeback fees, gateway fees, and minimum monthly fees. It’s imperative for businesses to obtain a comprehensive breakdown of all these potential costs from both Takepayments and the nominated acquiring bank before signing any agreement.
Ethical Scrutiny: For businesses seeking to operate ethically, particularly within Islamic financial principles, the structure of these fees is paramount. It is crucial to ensure that no interest riba is embedded within the transaction charges or any other fees. While standard processing fees for services rendered are permissible, any hidden interest charges would render the transaction problematic. Users must actively seek clarification and written assurance that all charges are service-based and not interest-based.

Hidden Fees and Transparency

While Takepayments.com is upfront about needing a separate contract with an acquiring bank, the lack of a clear, publicly available fee schedule for both their services and the acquiring bank’s services is a common industry practice that can be frustrating. Businesses must request a detailed breakdown. When comparing quotations, look beyond just the percentage rate. A low percentage rate might be offset by high fixed fees or numerous “other fees.” Always ask for an all-inclusive quote and scrutinize the terms and conditions carefully to avoid unexpected costs.

Takepayments.com Customer Support and Trust

The website further reinforces this by mentioning their “dedicated Welcome Team” to get businesses set up quickly and confidently, and their Customer Support Team being available for ongoing questions. Purdyandfigg.com Review

This commitment to service is vital, especially when dealing with critical financial processes like payment handling.

Beyond direct support, the company heavily leverages its Trustpilot rating as a testament to its reliability and customer satisfaction. They claim to be “rated Excellent on the trusted reviews platform” with “96.4% of our Trustpilot reviews being 5*,” reinforcing their assertion of being the “most trusted” provider. While these claims are strong indicators of positive customer experience, it’s always advisable for potential users to verify such claims by reviewing the public feedback on Trustpilot directly.

7-Day Customer Support: What It Means for Your Business

The availability of customer support seven days a week is a significant advantage, particularly for businesses that operate outside traditional Monday-Friday hours, such as retail, hospitality, or online stores.

This means that if a payment terminal goes down on a Saturday morning or an online payment gateway experiences an issue on a Sunday evening, assistance is theoretically available.

Channels: While the website highlights availability, it’s important to understand the specific channels for support. Is it phone, email, live chat, or a combination? The homepage features a prominent “Chat with us!” pop-up, suggesting live chat is a primary channel.
Response Times: The mere availability doesn’t guarantee immediate resolution. Businesses should inquire about average response times for different types of queries and the typical time to resolve critical issues.
Technical vs. Account Support: Differentiating between technical support for machine malfunctions or online gateway errors, and account-related support for billing or contractual questions, is important. A robust support system should cater to both effectively.

Trustpilot Reviews: A Deep Dive

Takepayments.com states they have “more 4* and 5* reviews than each of these providers has in total,” referring to competitors. This is a bold and specific claim. As of April 2025 according to their website footnote, their self-reported 96.4% 5* rating on Trustpilot is indeed very high. Octopus.energy Review

Volume vs. Quality: While the volume of reviews is impressive, the content of these reviews provides deeper insights. Are customers praising specific aspects like ease of setup, reliable transactions, or quick problem resolution? Or are the reviews more generic?
Negative Feedback Analysis: Even with a high percentage of positive reviews, examining any negative feedback is crucial. Do common themes emerge in complaints, such as hidden fees, slow issue resolution, or contract disputes? Understanding these can highlight potential pitfalls.
Company Responses: How does Takepayments.com respond to negative reviews on Trustpilot? A company that actively engages with feedback, especially criticisms, and attempts to resolve issues publicly, often demonstrates a higher level of commitment to customer satisfaction.

Are You Not on Your Own? The Welcome Team

The promise, “You’re not on your own Our Welcome Team will get you transacting quickly and confidently and will be there if you’ve any questions,” suggests a guided onboarding process.

For new businesses or those switching providers, this hand-holding can be invaluable.

It implies personalized assistance during the crucial setup phase, helping businesses navigate the initial complexities of setting up card machines, online payment gateways, or POS systems.

This personal touch, if delivered effectively, can significantly reduce the learning curve and minimize potential frustrations for new users.

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Takepayments.com Features: Payment Solutions

Takepayments.com positions itself as a comprehensive solution provider for various business needs, offering a suite of payment acceptance methods.

The core of their offering revolves around facilitating card payments, which is essential for nearly any modern business.

They categorize their solutions into three main areas: card machines for in-store transactions, online payments for e-commerce, and POS systems for integrated business management.

This multi-channel approach aims to cover the diverse ways businesses interact with their customers and accept payments.

The language used, such as “a range of fast and secure options” for card machines and “a range of solutions to help your business take payments online,” suggests flexibility and adaptability. Crocweb.com Review

The inclusion of POS systems, which go beyond just payment processing to streamline operations, indicates a broader vision for supporting small businesses.

However, as with any technology solution, the devil is in the details of features, integrations, and underlying costs, which are not explicitly detailed on the homepage.

Card Machines: In-Store Payment Options

For physical retail locations, card machines are the backbone of payment acceptance.

Takepayments.com highlights “A range of fast and secure options,” implying that they offer various terminal types to suit different business needs, such as:

Countertop Terminals: Fixed machines suitable for retail counters where the customer comes to the checkout. Often connected via Ethernet or Wi-Fi.
Portable Terminals: Wireless machines that allow staff to take payments anywhere within the store, popular for restaurants or cafes. Typically use Wi-Fi or Bluetooth.
Mobile Terminals: Often smaller, lighter devices that connect via cellular data, ideal for businesses on the go, such as market traders, delivery services, or pop-up shops.

The “Find out more” link suggests further details on specific models, their connectivity options e.g., Wi-Fi, 4G, battery life, and security features e.g., PCI compliance, EMV chip and PIN, contactless payment. The emphasis on “secure” options is crucial, ensuring that both the business and its customers are protected against fraud and data breaches. My-trip-online.com Review

Online Payments: E-commerce and Remote Transactions

Takepayments.com states, “We’ve a range of solutions to help your business take payments online,” which typically includes:

Payment Gateway Integration: Securely connects a website’s shopping cart to the payment processor. This usually involves APIs Application Programming Interfaces or pre-built plugins for popular e-commerce platforms e.g., Shopify, WooCommerce.
Virtual Terminals: Web-based interfaces that allow businesses to process card payments manually over the phone or via mail order. This is useful for businesses that don’t have a full e-commerce site but need to accept remote payments.
Pay By Link: The ability to generate a secure payment link that can be sent to customers via email, SMS, or chat, allowing them to pay securely online without needing a full website. This is particularly useful for invoicing or one-off payments.

Key considerations for online solutions include security SSL certificates, tokenization, ease of integration with existing systems, fraud prevention tools, and the variety of payment methods supported credit/debit cards, digital wallets like Apple Pay/Google Pay.

POS Systems: Integrated Business Management

The inclusion of “POS systems” Point of Sale systems suggests that Takepayments.com offers more than just payment processing.

A comprehensive POS system can streamline various aspects of business operations, such as:

Inventory Management: Tracking stock levels, managing product variations, and automating reordering.
Sales Reporting and Analytics: Providing insights into sales trends, popular products, and customer behavior.
Customer Relationship Management CRM: Storing customer data, managing loyalty programs, and facilitating targeted marketing.
Employee Management: Tracking shifts, sales performance, and commission.

The phrase “Make managing your business easier with one of our tPOS systems” implies that these are integrated solutions designed to simplify day-to-day tasks. Testerup.com Review

Businesses should investigate the specific functionalities of these POS systems, their scalability, and how well they integrate with other business software e.g., accounting software. The goal is to choose a system that not only processes payments but also genuinely enhances operational efficiency.

How Takepayments.com Compares: Takepayments.com vs. Competitors

When evaluating a payment processor like Takepayments.com, it’s crucial to understand its position relative to other players in the market.

The payment processing industry is highly competitive, with a diverse range of providers offering various fee structures, contract terms, and feature sets.

Takepayments.com, as a “Global Payments company,” benefits from the backing of a larger entity, but its specific offerings cater predominantly to UK small businesses. Upway.shop Review

Comparing it to major competitors helps shed light on its strengths and weaknesses.

While Takepayments.com emphasizes its “12 month contract” and “next day settlement,” other providers might offer different benefits like pay-as-you-go models, more transparent upfront pricing, or specialized integrations.

Businesses need to weigh these factors based on their specific operational needs, transaction volumes, and ethical considerations.

The core challenge in comparison often lies in deciphering the true total cost of ownership, as many providers, including Takepayments, do not publish their full fee schedules upfront.

Square: Transparency and Simplicity

Square is a dominant force in the small business payment processing market, particularly known for its transparent pricing model and ease of use. Transfeero.com Review

Pricing: Square operates on a flat-rate, pay-as-you-go model. For example, in the UK, it’s typically 1.75% for in-person transactions and 2.5% for online transactions, with no monthly fees or long-term contracts. This contrasts with Takepayments.com’s need for a custom quote and separate acquiring bank fees.
Hardware: Square offers a range of affordable and user-friendly hardware, from basic card readers to full POS systems.
Features: Beyond payments, Square provides a comprehensive ecosystem including invoicing, payroll, online store builders, and loyalty programs.
Target Audience: Highly popular with micro and small businesses, pop-up shops, and mobile vendors who value simplicity and predictable costs.
Ethical View: Square’s transparency in pricing and lack of interest-bearing products generally aligns well with ethical financial practices, provided users manage their accounts responsibly.

Stripe: Developer-Friendly Online Powerhouse

Stripe is a go-to for online businesses and developers due to its robust APIs and extensive customization options.

Pricing: Similar to Square, Stripe offers transparent, flat-rate pricing e.g., 1.5% + 20p for European cards, 3.25% + 20p for UK cards for standard online transactions. No monthly fees or long-term contracts.
Features: Highly customizable payment gateway, subscription management, invoicing, fraud prevention tools, and extensive reporting.
Target Audience: E-commerce businesses, SaaS companies, and platforms that require deep integration and flexibility. Less focused on traditional in-store POS.
Ethical View: Stripe’s clear pricing structure for transaction fees makes it easier to verify that charges are service-based. It offers tools for businesses to ensure their online operations comply with ethical guidelines.

PayPal Zettle: Integrated Payments with Brand Familiarity

PayPal Zettle formerly iZettle combines in-person card acceptance with the trusted PayPal brand.

Pricing: Offers competitive flat-rate pricing for in-person transactions e.g., 1.75% in the UK and varying rates for online payments through PayPal. No monthly fees.
Hardware: Provides sleek card readers and POS systems designed for mobile and small retail environments.
Features: Integrates seamlessly with PayPal accounts, offers inventory management, sales reporting, and gift card solutions.
Target Audience: Small businesses, cafes, and mobile traders looking for a familiar brand and integrated online/offline payment solutions.
Ethical View: As a direct payment processor with transparent per-transaction fees, PayPal Zettle generally presents a clear financial picture for ethical assessment.

Key Differentiators for Takepayments.com

Local Focus: Takepayments.com specifically targets the UK small business market, potentially offering more tailored local support and understanding of UK regulations.
Personalized Quotes: While a lack of upfront pricing can be a con, a personalized quote might benefit very specific business models or those with high transaction volumes, as custom rates could be more favorable.
Dedicated Welcome Team: The promise of a dedicated onboarding team could be a significant advantage for businesses new to card payments or those switching from legacy systems, providing hands-on assistance.
Acquiring Bank Layer: The separate contract with an acquiring bank is a key structural difference. While Takepayments simplifies the front-end, the backend financial relationship remains with a third-party bank, meaning terms and conditions from two entities must be understood. This contrasts with providers like Square or Stripe, which often act as both payment facilitator and acquirer, streamlining the process.

For businesses prioritizing transparency and simplicity, providers like Square and Stripe often stand out due to their clear, published pricing models.

For those needing a personalized approach and a dedicated onboarding team within the UK, Takepayments.com might be appealing, provided they thoroughly scrutinize the custom quotation and the terms of the acquiring bank contract to ensure all fees are service-based and ethical.

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How to Cancel Takepayments.com Subscription / Contract

Canceling a business service contract, especially one related to payment processing, can be a nuanced process.

While Takepayments.com emphasizes a “Short 12 month contract,” understanding the exact terms for cancellation is crucial to avoid unexpected fees or service disruptions.

The information regarding cancellation is not prominently displayed on the main homepage, suggesting that users would need to refer to their specific contract terms or contact customer support directly.

This is a standard practice for many business service providers, as cancellation policies often depend on the agreed-upon terms, notice periods, and any remaining obligations.

It’s vital for businesses to maintain a clear record of their contract start and end dates, as well as any clauses related to automatic renewal. Monzo.com Review

Failing to provide adequate notice or violating contract terms can result in early termination fees or continued billing.

Before initiating a cancellation, businesses should ensure they have alternative payment processing solutions in place to avoid any interruption to their ability to accept payments.

Understanding the 12-Month Contract Termination

The “short 12 month contract” implies a fixed term.

To cancel without penalty, businesses typically need to:

Review the Contract: The absolute first step is to locate and meticulously read the specific contract signed with Takepayments.com and the acquiring bank. Look for sections titled “Termination,” “Cancellation,” “Notice Period,” or “Early Exit Fees.”
Notice Period: Most business contracts require a specific notice period before the contract’s end date e.g., 30, 60, or 90 days. If notice isn’t given within this window, the contract might automatically renew for another term, or early termination fees may apply.
Early Termination Fees: If a business wishes to cancel before the 12-month period is up, or if they fail to give proper notice, the contract will almost certainly outline fees for early termination. These can vary significantly and might include a flat fee, a percentage of remaining contract value, or a fee per remaining month.
Hardware Return: If card machines or POS systems were provided, the contract will likely specify terms for their return. Failure to return equipment in good condition might result in additional charges.

Steps to Initiate Cancellation

Once the contract terms are understood, the following steps are generally required to cancel:

Contact Customer Support: Reach out to Takepayments.com customer support, ideally through a documented channel like email or a dedicated cancellation line, to express the intent to cancel. The website notes “7 days a week customer support,” so this should be accessible.
Formal Written Notice: Always follow up any verbal communication with a formal written notice, citing the contract number and effective cancellation date. Send this via certified mail or email with a read receipt to create a paper trail.
Confirm Cancellation: Request written confirmation of the cancellation from Takepayments.com, including any final billing details and instructions for returning equipment.
Account Settlement: Ensure all outstanding balances are settled. Verify that all final payments have been received and that no further charges are applied after the confirmed cancellation date.

Preparing for the Transition

Canceling a payment processor requires careful planning to ensure business continuity:

Alternative Provider: Before initiating cancellation, have a new payment processing solution fully set up and tested. This prevents any disruption to your ability to accept payments.
Data Migration: If moving to a new POS system or online gateway, consider any data migration needs e.g., customer data, product catalogs.
Communication: Inform customers about any changes in payment methods or systems, especially if it affects their experience.

By meticulously following these steps and understanding the contractual obligations, businesses can navigate the cancellation process with Takepayments.com efficiently and avoid unforeseen costs.

Takepayments.com Pricing: What to Expect

One of the most common questions businesses have when evaluating payment processing services is, “How much does it cost?” For Takepayments.com, the answer isn’t immediately apparent on their public-facing website.

Instead of a clear, published fee schedule, they direct potential customers to a “Free online quotation tool” or encourage direct contact to “Get prices.” This approach, while common in the payment processing industry for bespoke solutions, means that businesses cannot quickly compare Takepayments.com’s pricing with competitors without initiating a sales inquiry.

The website does state that “transaction charges and other fees will apply” and explicitly mentions a “separate contract with an acquiring bank,” which implies that the total cost will be a combination of fees from Takepayments.com likely for terminal rental or gateway access and the acquiring bank for transaction processing. This multi-layered fee structure necessitates a thorough understanding of all components to calculate the true cost of acceptance.

The “Get Prices” Approach

The decision not to publish upfront pricing is often driven by several factors:

Customization: Payment processing fees can vary significantly based on factors like transaction volume, average transaction value, industry type, mix of card types debit vs. credit, and the specific hardware/software required. A custom quote allows Takepayments.com to tailor pricing to each business’s unique profile.
Negotiation: In some cases, it allows for negotiation, particularly for larger businesses with high transaction volumes.
Competitive Secrecy: Some companies prefer not to disclose pricing publicly to avoid direct comparisons from competitors.

While this approach can lead to a more personalized rate, it places the onus on the business to engage with sales representatives and meticulously review the provided quotation.

Components of the Cost: Decoding the Fees

When you request a quotation from Takepayments.com, you should expect to see various types of fees.

It’s crucial to ask for a full breakdown to ensure no hidden costs:

Transaction Fees: These are the most direct costs, typically charged per transaction. They can be:
- Percentage-based: A percentage of the transaction value e.g., 1.5% of a £100 sale.
- Per-transaction fee: A fixed small amount per transaction e.g., £0.10 per transaction.
- Interchange Plus: A common model where the processing company adds a small markup to the interchange fee set by card networks like Visa/Mastercard and the acquirer’s fee. This is often considered more transparent.
- Tiered Pricing: A more complex model where transactions are grouped into qualified, mid-qualified, and non-qualified tiers, each with different rates. This can be less transparent as it’s hard to predict which tier a transaction will fall into.
It is imperative to inquire about which of these models they use and how it will apply to your specific business, focusing on ensuring that no element of interest riba is included in the calculations.
Terminal Rental/Purchase Fees: If you opt for one of their card machines, there will likely be a monthly rental fee for the hardware, or an upfront purchase cost.
Monthly Service Fees: Some providers charge a fixed monthly fee for account maintenance or access to certain services.
PCI Compliance Fees: PCI DSS Payment Card Industry Data Security Standard compliance is mandatory for all businesses handling card data. Providers often charge a fee for ensuring compliance or for providing tools to help businesses meet the standards.
Setup Fees: An initial charge for setting up your account and getting you started.
Chargeback Fees: If a customer disputes a transaction and initiates a chargeback, the payment processor will typically charge a fee for handling the dispute, regardless of the outcome.
Statement Fees: A small fee for providing monthly statements.
Minimum Monthly Fees: Some providers charge a minimum fee if your transaction volume for the month doesn’t generate enough revenue to cover their costs.

Ethical Pricing Scrutiny

For businesses adhering to ethical financial principles, the key is to ensure that all fees are directly tied to the service provided and do not constitute interest riba. When reviewing a quote:

Ask for explicit clarification: Request a written statement confirming that all charges are service-based and that no element of interest is involved in any part of the pricing structure.
Understand the “Other Fees”: Pay particular attention to any miscellaneous or “other” fees and demand a clear explanation for each.
Compare Apples to Apples: Once you have a detailed quote from Takepayments.com, compare it rigorously with quotes from competitors. Ensure you are comparing the total cost of ownership, not just a headline transaction rate.

By being diligent in requesting and scrutinizing a detailed quotation, businesses can gain a clear understanding of the full cost implications of partnering with Takepayments.com and ensure alignment with their financial principles.

Takepayments.com Complaints and Considerations

While Takepayments.com proudly highlights its high Trustpilot ratings and claims to be the “UK’s most trusted card payment provider,” it’s a fundamental principle of due diligence to look beyond marketing claims and examine the full spectrum of customer feedback.

No company, regardless of its rating, is without its complaints or areas for improvement.

Understanding common grievances or challenges reported by other users can provide valuable insights into potential pitfalls or aspects that might not be immediately apparent from the company’s promotional material.

Common complaints in the payment processing industry often revolve around opaque pricing, unexpected fees, difficulty with contract termination, and inconsistent customer support experiences.

While Takepayments.com asserts “7 days a week customer support” and a “short 12 month contract,” investigating how these promises translate into real-world customer experiences is crucial.

Potential customers should actively seek out a balanced view, considering both positive testimonials and any reported challenges.

Common Areas of Complaint in Payment Processing

Based on general industry trends, and what one might infer from the nature of payment processing services, potential complaints for Takepayments.com or any similar provider could include:

Hidden or Unexpected Fees: Despite initial quotes, some businesses report discovering additional charges that weren’t fully explained upfront. This can include PCI compliance fees, gateway fees, or non-compliance charges.
Difficulty with Contract Termination: While a “12 month contract” is advertised as short, issues can arise if businesses fail to provide proper notice for cancellation, leading to automatic renewals or early termination fees.
Customer Support Experience: While 7-day support is promised, the quality, speed, and effectiveness of support can vary. Long wait times, unhelpful agents, or difficulty resolving complex technical issues are common frustrations across the industry.
Equipment Issues: Malfunctioning card machines, connectivity problems, or delays in receiving replacement hardware can severely impact a business’s ability to operate.
Settlement Delays: Despite the “next day settlement” promise, businesses might experience delays if they don’t perform banking functions within specific windows, or if there are issues with the acquiring bank. The fine print acknowledges different settlement timescales for online transactions.
Chargeback Disputes: While a standard part of payment processing, the process for managing and resolving chargebacks can be complex and frustrating if the provider’s tools or support are inadequate.

Investigating “Takepayments Complaints”

To get a balanced perspective, prospective users should:

Check Trustpilot Beyond the Star Rating: While Takepayments.com’s overall 5* rating is impressive, read the actual reviews. Are the positive reviews detailed and specific, or generic? What are the themes in the less-than-5* reviews? Are there consistent patterns in the complaints?
Review Other Consumer Forums/Review Sites: Look at other independent review platforms, business forums, or social media discussions. Sometimes, a broader range of opinions can be found outside of a single review site.
Companies House Information: Checking Takepayments companies house records can provide official financial and company details, including any filed complaints or significant changes in status, though this is less about customer service and more about corporate health.
Specific Keywords for Search: When searching online, use specific phrases like “Takepayments complaints,” “Takepayments hidden fees,” or “Takepayments cancellation issues” to try and pinpoint discussions related to common pain points.

Ethical Considerations in Grievances

For businesses adhering to ethical guidelines, particularly regarding financial dealings, any complaints hinting at obfuscation, unfair charges especially those that could be construed as interest, or predatory contract terms should be scrutinized with extra care.

A payment processor’s ethical standing is not just about its service delivery, but also about the fairness and transparency of its financial arrangements and how it handles customer grievances regarding those arrangements.

If recurring complaints suggest a pattern of non-transparent fee structures or aggressive contract enforcement that could lead to unforeseen debt or undue burden, this would raise significant ethical flags.

Ultimately, while Takepayments.com projects an image of reliability and strong customer service, a proactive approach to researching potential complaints and understanding the nuances of their service model is essential for making an informed decision.

Takepayments.com Company Background and Structure

Understanding the company behind a service like Takepayments.com is essential for evaluating its stability, reliability, and long-term viability.

The website prominently states, “takepayments, a Global Payments company,” which is a significant piece of information. Global Payments Inc.

Is a major player in the worldwide payment technology and software solutions industry, operating across North America, Europe, Asia-Pacific, and Latin America.

This affiliation provides Takepayments.com with substantial backing, resources, and a broader infrastructure that a standalone, smaller entity might not possess.

The structure of the company, with Takepayments acting as a specific brand under the Global Payments umbrella, means it benefits from the global parent company’s expertise in payment processing, security, and technological innovation.

This relationship often translates to robust platforms and reliable service for the end-users.

However, it also means that the specific policies and customer service culture of Takepayments would be influenced by the larger corporate strategy of Global Payments.

Global Payments Inc. Affiliation

Global Payments Inc.

NYSE: GPN is a Fortune 500 company and one of the largest payment processing firms globally. Its extensive portfolio includes:

Diverse Services: Global Payments offers a wide range of services, including payment processing, merchant acquiring, point-of-sale solutions, and value-added business services across various industries.
Global Reach: With operations in numerous countries, Global Payments processes billions of transactions annually. This global scale provides significant economies of scale and expertise.
Technological Investment: As a major industry player, Global Payments invests heavily in payment technology, security infrastructure, and compliance, which directly benefits its subsidiaries and brands like Takepayments.
Financial Stability: Being part of a publicly traded, large corporation generally implies financial stability and longevity, which is a reassuring factor for small businesses entrusting their payment operations to them.

This affiliation means that Takepayments.com is not a small, independent startup but rather a specialized brand leveraging the power and resources of a multi-billion dollar enterprise.

Takepayments Companies House Registration

In the UK, all limited companies are registered with Companies House, which maintains a public register of company information.

Reviewing Takepayments companies house records can provide verified official details such as:

Registered Name: The official legal name of the entity, which is typically “takepayments Limited.”
Registration Number: A unique identification number for the company.
Registered Office Address: The official address where formal communications are sent.
Incorporation Date: When the company was officially formed.
Director Information: Details of current and past directors, including their names and roles.
Filing History: Access to annual accounts, confirmation statements, and other official documents that provide insights into the company’s financial health and compliance.

Accessing this information via the Companies House website gov.uk is a standard due diligence step for any business entering into a contract with a UK-based company.

It confirms the legal existence and compliance of Takepayments.com as a business entity.

Corporate Structure and Operational Impact

The relationship between Takepayments and Global Payments typically means:

Shared Infrastructure: Takepayments likely utilizes Global Payments’ robust payment processing infrastructure, ensuring high transaction reliability and security.
Compliance & Security: Being part of a larger, regulated entity means adherence to stringent industry standards like PCI DSS, anti-money laundering AML, and data protection regulations e.g., GDPR in the UK.
Brand Specialization: Takepayments functions as a brand specifically tailored for the UK small business market, potentially allowing for more focused product development and customer service strategies for this segment, while still drawing on the broader expertise of Global Payments.
Reporting and Oversight: As a subsidiary, Takepayments’ operations would be subject to the reporting and oversight mechanisms of Global Payments, potentially leading to more structured processes and accountability.

This background paints a picture of a well-supported and compliant operation, which should instill confidence in potential users.

However, users should always remember that the ultimate terms and conditions of their specific contract will govern their relationship with Takepayments.com.

FAQ

What is Takepayments.com?

Takepayments.com is a UK-based payment processing provider for small businesses, offering solutions to accept card payments in-store, online, and over the phone. It operates as a brand under Global Payments Inc.

Is Takepayments.com a legitimate company?

Yes, Takepayments.com is a legitimate company operating in the UK.

It is a registered entity with Companies House and is a brand of Global Payments Inc., a major global payment technology provider.

How long is the contract with Takepayments.com?

Takepayments.com states they offer a “short 12 month contract” for their services.

Businesses should review the specific terms of their individual contract for details on renewal and termination.

Does Takepayments.com offer next-day settlement?

Yes, Takepayments.com advertises “Next day settlement*.” However, this service is subject to the acquiring bank’s approval, terms and conditions, and specific operational timings for performing the card machine’s banking window function.

How does Takepayments.com handle online payments?

Takepayments.com offers a range of solutions for online payments, which typically include payment gateway integrations for websites, virtual terminals for processing payments over the phone, and “Pay By Link” options for sending secure payment links.

What kind of customer support does Takepayments.com provide?

Takepayments.com provides 7 days a week customer support.

They also have a dedicated “Welcome Team” to assist businesses with setup and onboarding.

Is Takepayments.com transparent about its pricing?

Takepayments.com does not publish a public fee schedule on its homepage.

Instead, they direct potential customers to their “Free online quotation tool” or encourage direct contact to “Get prices,” implying custom pricing based on business needs.

What are the “other fees” mentioned by Takepayments.com?

The website states that “transaction charges and other fees will apply” under a separate contract with an acquiring bank.

These “other fees” can include PCI compliance fees, statement fees, batch fees, chargeback fees, gateway fees, and minimum monthly fees, which should be clarified in a detailed quotation.

Does Takepayments.com offer POS systems?

Yes, Takepayments.com offers POS Point of Sale systems designed to make managing businesses easier, integrating payment processing with other operational functionalities.

How do Takepayments.com reviews compare to competitors?

Takepayments.com states it has the “highest volume of 4* and 5* reviews compared to other similar card payment providers” on Trustpilot, claiming 96.4% of its Trustpilot reviews are 5*.

Can I cancel my Takepayments.com contract early?

Canceling a Takepayments.com contract early may be subject to early termination fees as outlined in your specific contract.

It’s crucial to review the “Termination” clause in your agreement and provide adequate notice.

What is the process for getting a quote from Takepayments.com?

You can get a quote from Takepayments.com by using their “Free online quotation tool” on their website or by directly contacting their sales team.

They will likely tailor a pricing package to your specific business needs.

Does Takepayments.com require a separate bank account?

While Takepayments.com facilitates card payments, it will require a separate contract with an acquiring bank nominated by them for the actual processing of transactions.

Settlements will then typically be paid into your nominated business bank account.

How secure are payments processed through Takepayments.com?

As part of Global Payments Inc., Takepayments.com benefits from established security infrastructure and compliance with industry standards like PCI DSS to ensure the secure processing of card transactions.

What happens if my Takepayments.com card machine has a comms failure?

If your Takepayments.com card machine experiences a “comms failure” communication failure, you should contact their 7-day customer support immediately for troubleshooting and resolution.

They will guide you through steps to restore connectivity.

What are the alternatives to Takepayments.com?

Ethical alternatives to Takepayments.com that offer payment processing services include Square, Stripe, PayPal Zettle, Clover, Shopify Payments, Worldpay from FIS, and Adyen, many of which offer more transparent upfront pricing.

Does Takepayments.com provide services outside the UK?

While Takepayments.com itself focuses on the UK market, its parent company, Global Payments Inc., operates globally, offering payment technology solutions in various regions worldwide.

How do I log in to my Takepayments.com account?

For existing customers, the Takepayments.com login portal would typically be accessible through a dedicated “Login” link on their website, allowing access to transaction history, statements, and account management tools.

What does the asterisk * next to “Next day settlement” mean on Takepayments.com?

The asterisk indicates that terms and conditions apply.

For “Next day settlement,” it means the service is subject to acquiring bank approval, their terms, and conditions, and requires specific actions like performing the card machine’s banking window function before a set time.

Why does Takepayments.com mention “Companies House”?

Takepayments.com is a legally registered entity in the UK.

Mentioning “Companies House” refers to the official UK government register of companies, where their public records, such as registration details and filing history, can be found.

Takepayments.com Review