Temutamu.com Review

Based on looking at the website Temutamu.com, it presents itself as a local travel agency based in Bali and Jakarta, specializing in private tours with Italian and English-speaking Indonesian guides across the Indonesian archipelago.

The site emphasizes authentic travel experiences, local support, and transparent pricing.

However, a comprehensive review reveals some areas for improvement regarding standard website practices and transparency that are crucial for building trust, especially in the travel sector.

Overall Review Summary:

• Website Focus: Local travel agency for tours in Indonesia Bali, Komodo, Lombok, Java.
• Key Selling Proposition: Authentic tours with local Indonesian guides speaking Italian/English, emphasis on supporting local business.
• Payment Methods: Bank transfer EURO only, via SWIFT/BIC, PayPal with commission. No direct online booking or credit card processing on the site.
• Customer Support: Primarily email via web form. phone/WhatsApp numbers are provided only 2-3 days before the tour.
• Flexibility: Limited customization for tours, paid service for personalized itineraries.
• Refund Policy: No refunds for cancellations due to force majeure e.g., weather.
• Pricing Transparency: Prices are stated as seen on the website, with taxes included, but bank transfer fees are extra.
• Trust Signals: Mentions being a “100% legitimate activity” and emphasizes that foreign individuals acting as guides/agencies in Indonesia are illegal, promoting their local ownership.

The website provides a detailed overview of its services, tours, and payment process, which is commendable.

0.0 0.0 out of 5 stars (based on 0 reviews) Excellent0% Very good0% Average0% Poor0% Terrible0% There are no reviews yet. Be the first one to write one. Your review Your overall rating Select a Rating5 Stars4 Stars3 Stars2 Stars1 Star Title of your review Your review Your name Your email This review is based on my own experience and is my genuine opinion. ​ Submit Review

Amazon.com: Check Amazon for Temutamu.com Review Latest Discussions & Reviews:

However, the lack of immediate online booking capabilities and the reliance on bank transfers could be a significant hurdle for many international travelers accustomed to instant confirmations and secure credit card transactions.

The refund policy for force majeure events also presents a notable risk for travelers.

While supporting local businesses is a noble aim, the operational setup might not align with the expectations of a global audience.

Here are some better alternatives for travel planning and booking, focusing on platforms that offer robust booking systems, secure payment options, and comprehensive customer support, aligning with ethical travel practices:

• Expedia
  • Key Features: Comprehensive travel booking flights, hotels, cars, packages, flexible cancellation policies, price match guarantees, loyalty program.
  • Price: Varies widely based on destination and services.
  • Pros: Wide selection, competitive pricing, bundled deals, secure payment processing, 24/7 customer support.
  • Cons: Can be overwhelming with too many options, hidden fees sometimes apply for changes.
• Booking.com
  • Key Features: Extensive hotel and accommodation options, free cancellation on many bookings, flexible payment options, customer reviews.
  • Price: Varies based on accommodation type and location.
  • Pros: User-friendly interface, vast inventory, good for last-minute bookings, transparent pricing.
  • Cons: Sometimes difficult to get direct hotel contact information, customer service can be slow for complex issues.
• TripAdvisor
  • Key Features: User-generated reviews, booking links to various partners hotels, flights, restaurants, tours, travel forums.
  • Price: Varies, as it aggregates from other providers.
  • Pros: Unbiased reviews, comprehensive travel planning tools, community insights.
  • Cons: Information can be overwhelming, booking is often redirected to third-party sites.
• GetYourGuide
  • Key Features: Focus on tours, activities, and experiences worldwide, mobile tickets, free cancellation up to 24 hours before.
  • Price: Varies per activity.
  • Pros: Specialized in experiences, easy booking, flexible cancellation.
  • Cons: Limited to tours/activities, does not cover flights or hotels directly.
• Klook
  • Key Features: Asia-focused travel activities and services, seamless booking process, exclusive deals, mobile app.
  • Pros: Great for Asian destinations, competitive pricing, instant confirmation.
  • Cons: Less comprehensive for non-Asian destinations, customer support can be region-specific.
• Viator
  • Key Features: Wide range of tours and activities globally, user reviews, instant confirmation, 24/7 customer service.
  • Pros: Large selection, reliable, flexible cancellation options.
  • Cons: Can sometimes be slightly more expensive than direct bookings, cancellation policies vary by operator.
• Responsible Travel
  • Key Features: Specializes in ethical and sustainable travel, small group tours, focus on local communities and environmental protection.
  • Price: Generally higher due to the nature of responsible tourism.
  • Pros: Supports ethical tourism, unique and authentic experiences, positive local impact.
  • Cons: Limited options compared to mainstream sites, may not suit budget travelers.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Temutamu.com Review: A Deeper Dive into Operational Transparency

Based on a thorough examination of Temutamu.com, it’s clear the platform aims to connect travelers with local Indonesian experiences.

However, when we talk about online presence and trustworthiness, especially for a travel agency dealing with international clients, certain boxes need to be checked.

Think of it like this: if you’re going to commit your hard-earned money and precious vacation time, you want to be darn sure the operation is as smooth and transparent as possible.

Temutamu.com’s Business Model and Local Emphasis

Temutamu.com proudly positions itself as a 100% locally owned and operated Indonesian travel agency, which is a fantastic angle for travelers looking to support local economies and gain authentic insights.

This model, where guides are Indonesian locals proficient in Italian and English, promises a unique, non-touristy experience. Campbellservicecompany.com Review

• Local Ownership and Operation: The website highlights that Temutamu is owned and managed by Indonesians, emphasizing that foreign individuals acting as guides or agencies in Indonesia is illegal. This gives a strong impression of legal compliance and local authenticity.
• Authentic Experiences: The promise of local guides who know the culture and lifestyle best suggests a departure from generic tourist traps. This can be a huge draw for travelers seeking genuine immersion.
• Support for Local Business: For many travelers today, supporting local economies is a priority. Temutamu taps into this sentiment by framing itself as a way to contribute directly to the Indonesian community.
• No Hidden Costs: The site states that prices are as seen, with Indonesian government taxes included, and no hidden costs for the tour itself. This is a critical aspect of transparency that builds trust.

Temutamu.com’s Features: What’s on Offer

The website lays out a variety of tour packages across Bali, Komodo, Lombok, and Java.

These are mostly private tours, with options for customization within predefined frameworks.

• Tour Variety: Temutamu offers a decent range of private tours covering popular Indonesian destinations like Ubud, Uluwatu, Komodo, Gili Islands, and Java’s cultural sites. This variety caters to different interests, from trekking to cultural exploration.
• Customization Options: While not fully customizable from scratch, the site mentions “optional itinerary” adjustments within each tour and a paid “Indonesia Su Misura” Tailored Indonesia service for comprehensive itinerary planning. This flexibility, albeit with a cost, acknowledges diverse traveler needs.
• Guide Expertise: The emphasis on Indonesian guides who speak Italian and English is a strong feature, particularly for Italian-speaking tourists, ensuring clear communication and cultural understanding.
• Inclusions: Tours often include pickup and drop-off at hotels, and car seats for children under 5, which are practical considerations for families.

Temutamu.com Pros & Cons: A Balanced View

It’s all about weighing the good against the less-than-ideal, isn’t it? For Temutamu.com, there are some clear upsides and a few areas where they could seriously level up.

• Pros:
  • Authenticity: Direct support for local businesses and local guides offers a truly authentic travel experience.
  • Language Support: Italian and English speaking Indonesian guides are a big plus for specific demographics.
  • Transparency in Pricing: Stated prices include government taxes, and they commit to no hidden tour costs.
  • Focus on Private Tours: This can lead to a more personalized and comfortable experience compared to large group tours.
  • Family-Friendly: Offering car seats for young children demonstrates consideration for families.
• Cons:
  • Limited Payment Methods: Relying on bank transfers EURO only and PayPal with a fee is a major drawback in an age of instant, secure credit card transactions. This creates friction and potential for additional bank fees for the customer.
  • No Instant Booking/Confirmation: The process involves choosing a tour, waiting for availability confirmation, then making payment within 48 hours. This multi-step process lacks the immediate gratification and certainty of modern online booking platforms.
  • Opaque Communication Channels: Phone/WhatsApp numbers are only provided 2-3 days before the tour, making pre-booking inquiries potentially slow and reliant on email responses, which they admit can be delayed due to time zones and email volume.
  • Strict Cancellation Policy: No refunds for force majeure events like weather cancellations put the financial risk squarely on the traveler, which is a significant concern for international travel.
  • Limited Customization Without Extra Cost: While some options are available, true personalization often requires a paid consultation service, which might deter budget-conscious travelers.
  • Lack of Direct Review Integration: While they have a “Vedi altre recensioni” link, it’s not directly integrated with widely recognized, independent review platforms on the homepage itself, which can diminish immediate trust.

Temutamu.com Alternatives: Elevating Your Travel Game

When you’re looking to explore the world, particularly a place like Indonesia, you want options that streamline the process and offer peace of mind.

Here are some alternatives that excel in various aspects, from booking convenience to ethical travel. Easypostjob4u.com Review

These platforms generally offer more robust infrastructure and broader customer safeguards than Temutamu.com, especially regarding payment and immediate confirmations.

• Expedia: A global leader in travel booking, offering flights, hotels, car rentals, and package deals. Expedia provides a vast selection and often competitive pricing, with secure payment gateways.
• Booking.com: Primarily known for accommodations, but also offers flights, car rentals, and attractions. Its user-friendly interface and extensive review system make it a reliable choice for finding suitable stays.
• TripAdvisor: While not a direct booking platform, it’s an invaluable resource for reviews and research on hotels, attractions, and tours. It links to various booking partners, allowing for comparison.
• GetYourGuide: Specializes in tours, activities, and experiences. If your primary need is finding local excursions once your flights and accommodation are set, GetYourGuide offers a wide array with easy booking and often flexible cancellation.
• Klook: Particularly strong for Asian destinations, Klook provides a seamless way to book activities, tours, and experiences. It’s known for instant confirmations and competitive deals.
• Viator: Similar to GetYourGuide, Viator offers a massive selection of tours and activities worldwide. It’s owned by TripAdvisor, which adds a layer of credibility and extensive user reviews.
• Responsible Travel: For those who prioritize ethical and sustainable tourism, Responsible Travel curates trips that benefit local communities and minimize environmental impact. It might not offer the same sheer volume as major aggregators, but the quality and ethos are top-notch.

How to Book with Temutamu.com And What to Expect

The booking process on Temutamu.com is a bit more old-school than many digital natives are used to. It’s not an instant click-and-confirm type of deal.

You’ll need to exercise a little patience and be prepared for some back-and-forth.

1. Select Your Tour: Browse the available tours on the website Bali, Komodo, Lombok, Java and choose the one that aligns with your travel dates and interests.
2. Submit Inquiry: Use their contact form to send your desired tour and dates. This is where the initial communication begins.
3. Availability Confirmation: Temutamu will confirm the tour’s availability via email. They state they reserve availability for 24-48 hours.
4. Payment: Once availability is confirmed, you must make the payment within 48 hours. This is done via bank transfer in EURO only or PayPal with an additional 3.49% + €0.35 fee. Crucially, bank transfer fees are on the customer’s side. They recommend using services like Wise or Revolut to reduce these fees.
5. Send Payment Receipt: After payment, you need to send them the transfer receipt to finalize and block your booking.
6. Guide Contact: Your guide/driver will contact you directly 1-3 days before the tour start date.
7. Customer Service: For any inquiries before the tour, communication is primarily through their web form. They acknowledge potential delays due to time zone differences and email volume.

This multi-step, non-instant booking process might feel a bit clunky compared to modern online travel agencies.

Temutamu.com Pricing: What You’ll Pay

Understanding the financial layout of Temutamu.com is straightforward, but with a few caveats that are important for budgeting. Bellissy.com Review

They’re upfront about what’s included and what’s not, which is a good sign for transparency.

• Tour Prices: The prices displayed on the website for each tour package are inclusive of a 12% Indonesian government tax. This simplifies budgeting as you know the advertised price is the final tour price.
• Bank Transfer Fees: This is where it gets a little tricky. Temutamu explicitly states that their prices do not include bank transfer fees. They advise travelers to select the “OUR” option during the bank transfer to ensure all transfer fees are covered by the sender you, preventing deductions from the amount received by Temutamu. This can add a variable cost depending on your bank and country.
• PayPal Fees: If you opt for PayPal, a 3.49% + €0.35 commission is added to the total price. While PayPal offers convenience, this fee adds to the overall cost.
• Paid Consulting Service: For personalized itineraries beyond the standard tour options, there’s a “Indonesia Su Misura” consultation service with a minimum cost of €150 for 3 days of itinerary planning.
• No Refund for Force Majeure: A significant financial risk is the policy stating no refunds for tours canceled due to “force majeure” like weather. This means if a volcanic eruption grounds flights or heavy rains make a trek impossible, you lose your payment.

This pricing structure requires careful attention to avoid unexpected charges.

While the tour prices themselves are clear, the associated payment method costs can accumulate.

Temutamu.com vs. Major Online Travel Agencies OTAs

Comparing Temutamu.com to established Online Travel Agencies OTAs like Expedia or Booking.com is like comparing a bespoke tailor to a large department store.

Both have their merits, but they cater to different needs and offer different levels of service and convenience. Beardsmoke.com Review

• Booking Process:
  • Temutamu.com: Manual, email-based inquiry and confirmation. Payment via bank transfer or PayPal. No instant booking.
  • OTAs: Instant online booking and confirmation. Multiple secure payment options credit card, digital wallets. Highly streamlined.
• Payment Security & Flexibility:
  • Temutamu.com: Bank transfers can be cumbersome and incur additional fees. PayPal has an extra charge. Less inherent payment protection compared to credit card transactions.
  • OTAs: Robust payment gateways offering credit card security, fraud protection, and various localized payment methods.
• Customer Support:
  • Temutamu.com: Email-based, with potential delays. Direct guide contact only close to the tour date.
  • OTAs: Often offer 24/7 multi-channel support phone, chat, email, dedicated support for cancellations/changes, and clearer escalation paths.
• Transparency & Reviews:
  • Temutamu.com: Relies on its own “reviews” section. no direct integration with global, independent review sites like TripAdvisor, which can make it harder for new customers to verify credibility at a glance.
  • OTAs: Heavily integrated with user reviews and ratings, often from verified customers, providing broad social proof and transparency.
• Flexibility & Refunds:
  • Temutamu.com: Limited tour customization unless paying for an additional service. Strict no-refund policy for force majeure events.
  • OTAs: Many offer flexible cancellation options e.g., free cancellation up to 24 hours before, travel insurance integration, and clearer refund processes.
• Authenticity vs. Convenience:
  • Temutamu.com: Strong on providing an authentic, local experience and supporting local businesses.
  • OTAs: Strong on convenience, choice, and often better pricing through aggregation. Authenticity can vary depending on the specific tour operator booked through the platform.

In essence, Temutamu.com offers a more personal, localized service, but it sacrifices the speed, convenience, and broad consumer protections that major OTAs provide.

For travelers who prioritize authentic, local interaction and don’t mind a less automated booking process, Temutamu could be a fit.

However, for those seeking modern, efficient travel planning with strong consumer safeguards, OTAs are generally the superior choice.

FAQ

What is Temutamu.com?

Temutamu.com is a local travel agency based in Bali and Jakarta, Indonesia, specializing in private and group tours across the Indonesian archipelago, primarily offering services with Italian and English-speaking Indonesian guides.

Is Temutamu.com a legitimate travel agency?

Based on the website’s claims, Temutamu.com asserts itself as a “100% legitimate activity” owned and managed by Indonesians, which aligns with local regulations regarding foreign individuals acting as guides or agencies in Indonesia. Bmr-rentals.com Review

What types of tours does Temutamu.com offer?

Temutamu.com offers private tours in various Indonesian destinations, including Bali Ubud, Uluwatu, Karangasem, Kintamani, Mount Batur, Komodo cruises, trekking, snorkeling, Lombok Gili Islands, Pink Beach, waterfalls, and Java Yogyakarta, Borobudur, Prambanan, Bromo, Ijen.

Does Temutamu.com offer group tours?

Yes, the website mentions a “Tour di Gruppo a Bali 2025” Group Tour to Bali 2025 and shared boat options for Komodo, indicating they offer both private and group tour arrangements.

What languages do Temutamu.com guides speak?

Temutamu.com’s guides are Indonesian locals who speak both Italian and English, catering to a broad international clientele, with a particular focus on Italian-speaking travelers.

How do I book a tour with Temutamu.com?

Booking involves selecting a tour and date, submitting an inquiry via their web form, waiting for availability confirmation within 24-48 hours, making a bank transfer payment in EURO or PayPal payment, and then sending the payment receipt to finalize the booking.

What payment methods does Temutamu.com accept?

Temutamu.com accepts bank transfers in EURO currency via SWIFT/BIC code and PayPal. Adorawool.com Review

Note that PayPal payments incur an additional fee, and bank transfer fees are the responsibility of the sender.

Are there any hidden costs with Temutamu.com tours?

The website states that tour prices are as seen and include a 12% Indonesian government tax, indicating no hidden costs for the tour itself.

However, bank transfer fees and PayPal commissions are extra and not included in the advertised tour price.

What is Temutamu.com’s cancellation policy?

Temutamu.com states that if a tour is canceled due to “force majeure” e.g., weather conditions not dependent on their will, a refund is not provided.

This policy places the financial risk of such cancellations on the traveler. Sendbird.com Review

Can I customize my tour with Temutamu.com?

You can choose from “optional itineraries” indicated within each tour.

For more extensive personalization, Temutamu.com offers a paid “Indonesia Su Misura” Tailored Indonesia consultation service for itinerary planning.

How do I contact Temutamu.com customer service?

Customer service primarily operates through their web contact form.

They advise that due to time differences and email volume, responses may not be immediate.

Phone or WhatsApp numbers for guides are typically provided 1-3 days before the tour begins. Jacksonvillefurnituremart.com Review

Does Temutamu.com provide airport transfers?

The website mentions that transportation, including pickup and drop-off at your hotel, is included in their tour services, implying they handle transfers relevant to the tour itinerary.

What is the “Indonesia Su Misura” service?

“Indonesia Su Misura” is a paid consultation service offered by Temutamu.com for travelers who want a personalized itinerary planned for their trip to Indonesia, with a minimum cost of €150 for 3 days of planning.

Why does Temutamu.com not accept credit card payments directly?

The website’s information indicates a preference for bank transfers and PayPal, without direct credit card processing on their site.

This is likely due to their operational setup, potentially to avoid high processing fees or to simplify their banking arrangements as a local agency.

What happens if I don’t send the payment receipt within 48 hours?

Temutamu.com states that if payment or the receipt is not received within 24-48 hours of confirmation, or after 3-4 email exchanges without a confirmed booking, they will give precedence to other requests, meaning your tentative booking may be released. Daylightadventures.tours Review

Does Temutamu.com provide car seats for children?

Yes, the website mentions that car seats for children under 5 years old are included as part of their transportation services during tours.

Can I book last-minute tours with Temutamu.com?

While they are willing to add tours, Temutamu.com states that for organizational reasons, they require a minimum advance notice starting from 3 days depending on the season and often cannot accept last-minute requests.

Why is Temutamu.com not on TripAdvisor or other platforms?

The website explicitly states, “Accettiamo solo prenotazioni sul nostro sito web.

NON siamo su TripAdvisor o altre piattaforme online,” indicating a deliberate choice to manage bookings exclusively through their own platform, potentially to avoid third-party commissions or manage their direct customer relationships.

Are there any security concerns with using bank transfer for payment?

While bank transfers are a common method for international transactions, they generally offer less consumer protection than credit card payments, as transfers are typically irreversible. Jspanther.com Review

It’s crucial to verify the legitimacy of the recipient’s bank details.

How does Temutamu.com ensure an “authentic” travel experience?

Temutamu.com aims for authenticity by employing local Indonesian guides who are intimately familiar with the culture, lifestyle, and best local spots, claiming this helps travelers avoid “tourist traps.”