Thermogroup.com Review

Based on checking the website, Thermogroup.com appears to be a legitimate online retailer specializing in electric boilers and related heating accessories.

The site provides detailed product information, pricing, and various customer service options.

However, there are some areas where the website could improve to build greater trust and transparency for a broader audience.

Overall Review Summary:

• Website Type: Online Retailer for Electric Boilers and Heating Accessories
• Company Name: Lowtech SAS operates Thermogroup.com
• Location: Strasbourg, France EU-based operations are clearly stated, which might impact shipping/returns for US customers, though the review is for a US blog
• Products Offered: Electric boilers Mini Europe series, expansion tanks, water purification kits, sludge separators, circulators, instant water heaters, and various plumbing accessories.
• Transparency: Good, with clear legal mentions, terms and conditions, and privacy policy.
• Customer Support: Multiple contact options available phone, email, live chat, WhatsApp.
• Payment Options: A wide array of payment methods, including bank transfer, credit/debit cards Visa, Mastercard, AMEX, PayPal, Apple Pay, and local European payment systems. They also offer installment payments and credit services Alma, Younited Pay, which require further ethical consideration.
• Shipping: Free shipping within France, with stated delivery times 3 working days for metropolitan France, longer for other countries.
• Returns Policy: Extended 30-day return policy, exceeding the standard 14 days, with full refunds upon product receipt.
• Product Information: Comprehensive technical sheets and usage guides are available.
• Pricing: Clearly displayed prices in Euros, with promotions and guarantees of lowest prices.

While Thermogroup.com presents a solid foundation for an e-commerce site, particularly in its transparency regarding company details and product specifications, some aspects related to financial offerings like installment payments and credit services Alma, Younited Pay require careful consideration from an Islamic perspective.

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Interest-based financing is generally impermissible in Islam riba, and the terms of these services would need scrutiny to ensure they align with ethical financial principles.

For a US audience, the primarily French focus of the company e.g., French legal mentions, local contact numbers might also be a minor point of concern regarding customer support and shipping logistics, although they state delivery to “other countries.”

Here are some of the best alternatives for heating solutions and related accessories, focusing on reputable and widely available options in the United States, keeping ethical considerations in mind:

• Rinnai Tankless Water Heaters: A leading brand for tankless water heaters, known for energy efficiency and on-demand hot water.
  • Key Features: Compact size, energy savings up to 40% on water heating, long lifespan, precise temperature control.
  • Average Price: $1,000 – $3,000+
  • Pros: Reduces energy waste, continuous hot water, space-saving.
  • Cons: Higher upfront cost than traditional tanks, requires proper venting and gas line sizing.
• Bosch Electric Tankless Water Heaters: Offers reliable electric tankless water heaters for various applications.
  • Key Features: Point-of-use or whole-house models, energy-efficient, robust build.
  • Average Price: $200 – $800+
  • Pros: Good for smaller demands, efficient, quiet operation.
  • Cons: Limited hot water output for large homes, high electrical demand.
• Navien Condensing Boilers: High-efficiency condensing boilers and water heaters.
  • Key Features: Ultra-high efficiency up to 95%+ AFUE, space heating and domestic hot water combo units, durable stainless steel heat exchangers.
  • Average Price: $2,500 – $5,000+
  • Pros: Excellent energy savings, versatile for heating and hot water, eco-friendly.
  • Cons: Complex installation, higher initial cost.
• Honeywell Home Thermostats: Widely available smart and programmable thermostats.
  • Key Features: Energy scheduling, remote control via app, compatibility with various HVAC systems.
  • Average Price: $50 – $250
  • Pros: Easy to use, helps save energy, improves comfort.
  • Cons: Advanced features can be overwhelming for some, compatibility issues with older systems.
• Watts Expansion Tanks: Common brand for plumbing and heating components.
  • Key Features: Protects heating systems from pressure fluctuations, durable construction.
  • Average Price: $50 – $200
  • Pros: Essential for system longevity, reliable brand.
  • Cons: Requires proper sizing and installation.
• Grundfos Circulator Pumps: A global leader in pumps, including circulators for heating systems.
  • Key Features: Energy-efficient models, quiet operation, various sizes for different applications.
  • Average Price: $100 – $500
  • Pros: High quality, long-lasting, crucial for efficient heat distribution.
  • Cons: Can be difficult for DIY installation, specific models needed for different systems.
• Spirovent Air Eliminators: Specialized equipment for removing air from hydronic heating systems.
  • Key Features: Improves system efficiency, reduces noise, prevents corrosion.
  • Average Price: $150 – $400
  • Pros: Extends system life, optimizes performance, reduces maintenance.
  • Cons: Often overlooked component, requires professional installation for best results.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Thermogroup.com Review & First Look

When into Thermogroup.com, the immediate impression is one of a focused, specialized e-commerce platform dedicated to electric boilers and heating solutions.

The homepage clearly highlights their main product, the “MINI EUROPE” electric boiler, emphasizing its electronic-free design and compatibility with various hydraulic systems.

This “low-tech” approach is presented as a key differentiator, aiming for longevity and ease of repair—a refreshing take in an age of complex, disposable electronics.

The site quickly outlines key product features, such as power output from 4 to 24 kW and suitability for different home sizes up to 300m², along with starting prices.

The website layout is functional, though predominantly in French, which is a significant factor for a US audience. Modelcarpassion.com Review

Key information like “Société Familiale Réputée” Reputable Family Company with a 9.8/10 rating based on 137 reviews linking to “societe-des-avis-garantis.fr” attempts to build immediate trust.

Contact options like direct phone numbers, WhatsApp, and live chat are prominently displayed, suggesting an emphasis on customer accessibility.

Initial Impressions of Thermogroup.com

The initial glance at Thermogroup.com reveals a clean, if somewhat text-heavy, interface.

The site’s primary focus is electric boilers, particularly their “Mini Europe” line, touted for its simplicity and lack of complex electronics.

This is a deliberate design choice, appealing to those seeking robust, repairable heating solutions. Letscurlup.com Review

The pricing structure is upfront, with clear indications of wattage and area coverage, alongside current promotions.

Language and Geographic Focus

A crucial point for a US-based review is the site’s predominant use of French.

While product names and some technical terms are somewhat universal, the detailed descriptions, legal texts, and customer testimonials are all in French.

This immediately creates a barrier for English-speaking users.

The company’s legal domicile is listed in Strasbourg, France, and local French contact numbers are provided. Tomherudek.com Review

While they offer international delivery, the user experience is clearly tailored for a French-speaking, European customer base.

This linguistic and geographic focus means that a US customer might face challenges with direct communication, understanding all terms, or navigating potential warranty and return processes across international borders.

Product Range and Specialization

Thermogroup.com specializes in electric boilers, positioning them as a primary heating solution.

Their “Mini Europe” series is highlighted with various power outputs e.g., 4.5 kW for up to 50m², 24 kW for up to 300m². Beyond the boilers, they offer essential heating accessories such as expansion tanks, water purification kits Elysator, sludge separators Reflex Exdirt, and circulation pumps Wilo Yonos Para, SPCO. This specialized range ensures that the site is a one-stop shop for specific electric heating system needs, rather than a broad HVAC retailer.

They also feature instant water heaters, like the OEG Perfect 5500, for decentralized hot water production. Upvcwindowsuk.com Review

Thermogroup.com Features

Thermogroup.com packs a punch with features designed to simplify the purchase and installation of electric boilers.

Their core proposition revolves around “low-tech” reliability, aiming to provide a durable and easily maintainable heating solution.

This strategy is clearly communicated through various aspects of their website.

Low-Tech Philosophy and Design

The cornerstone of Thermogroup’s product offering is its “low-tech” philosophy.

They proudly state that their Mini Europe electric boilers operate “sans électronique” without electronics. This means the boilers rely on electro-mechanical components that are easier to diagnose, repair, and replace. Regularlabs.com Review

The website even provides detailed breakdowns of internal components e.g., insulated heating body, silent contactor, circuit breakers, overheat protection with clickable images for enlargement.

This design choice aims to:

• Reduce obsolescence: Without complex electronic boards, the lifespan of the boiler is potentially extended, and parts are less likely to become obsolete.
• Simplify maintenance: Basic mechanical knowledge is often sufficient for repairs, and parts are explicitly stated to be available.
• Improve reliability: Fewer electronic components can mean fewer points of failure, especially in fluctuating electrical environments.

Comprehensive Product Information & Technical Guides

Thermogroup.com provides extensive information for each product. For their boilers, customers can find:

• Power ratings: From 4 kW to 24 kW, with corresponding heated surface areas e.g., 50m², 100m², 300m².
• Voltage requirements: Both 230V and 400V options are listed.
• Dimensions and weight: Important for installation planning.
• Detailed component lists: Numbered diagrams explain each part of the boiler and its function.
• Downloadable technical sheets fiches techniques: PDF documents providing in-depth specifications for boilers and accessories e.g., Mini Europe boiler, Wilo Yonos Para circulator, Elysator dematerializing cartridge, Reflex Exdirt sludge separator.

This level of detail is crucial for customers to make informed decisions and for installers or DIY enthusiasts to plan the setup accurately.

Installation & Maintenance Guidance

The website doesn’t just sell products. it aims to empower customers with knowledge. It includes sections on: Revalcoin.com Review

• Ease of installation: Described as “extrêmement simple et rapide” extremely simple and fast for replacing old boilers or in new constructions. They claim about 70% of users install it themselves.
• DIY support: Encourages customers to contact them for advice or consult a local professional if in doubt.
• Maintenance: Explicitly states that electric boilers do not require mandatory annual maintenance like fuel-based boilers. However, they recommend regular checks e.g., purging radiators, controlling water pressure to ensure optimal performance.
• Installation Examples: Visual examples are provided, showing how their electric boilers integrate with radiators, underfloor heating, hot water tanks, and even in cascade setups or coupled with existing gas/oil boilers or heat pumps.

This proactive approach to guidance adds significant value, especially for those considering a DIY installation or managing their own heating system.

Customer Support & Engagement

Thermogroup.com emphasizes customer support and engagement through various channels:

• Direct Contact: Phone numbers local French numbers, WhatsApp, and an email contact form are all available. They claim 7/7 day service for inquiries.
• Live Chat: A direct chat option is provided for immediate assistance.
• Quotes: Users can request a free, customized sizing study “étude de dimensionnement” to determine the necessary boiler power for their specific needs, indicating a personalized service approach.
• “Société Familiale Réputée”: This badge, along with a link to third-party reviews Société des Avis Garantis, showing 9.8/10 from 137 reviews, is prominently displayed to build trust and social proof.
• Blog Section: The site features a blog with articles on various topics related to electric boilers, including pricing, comparisons, components, maintenance, and energy efficiency. This acts as a knowledge hub, addressing common customer questions and concerns.

These features collectively contribute to a robust pre-sales and post-sales support infrastructure, aiming to reassure customers about their purchase.

Promotional Offers & Guarantees

The website employs several strategies to entice purchases and build buyer confidence:

• “DESTOCKAGE” Clearance Sales: Prominently advertised with “remises exceptionnelles” exceptional discounts.
• Price Match Guarantee: “Si vous trouvez moins cher ailleurs, on vous rembourse la différence” If you find cheaper elsewhere, we’ll refund the difference, asserting their commitment to competitive pricing.
• 30-Day Risk-Free Trial: An extended return policy, allowing 30 days instead of the usual 14 days, provides a longer window for customers to test their new boiler. This is a strong confidence booster.
• 2-Year Warranty: All products come with a standard 2-year warranty, with explicit details on exclusions e.g., user negligence, non-compliant installation.
• Repairability Index: They highlight the “Indice de réparabilité” Repairability Index for their boilers, a French initiative to inform consumers about product repairability rated on a scale of 1-10 based on documentation, ease of disassembly, parts availability, SAV criteria, and part-to-product price ratio. This aligns with their low-tech, sustainable approach.

These commercial features are designed to reduce perceived risk for the buyer and position Thermogroup.com as a value-driven, customer-centric provider. Uniondesigners.com Review

Thermogroup.com Pros & Cons

When evaluating Thermogroup.com, it’s important to weigh its strengths against areas where it could improve, especially from the perspective of a potential US customer.

Thermogroup.com Pros

• Focus on Durability and Repairability: The “low-tech” philosophy, emphasizing electro-mechanical components over complex electronics, is a significant advantage. This approach promises a longer product lifespan and easier, more affordable repairs, reducing the likelihood of costly replacements due to electronic failures. This aligns with principles of responsible consumption and avoiding planned obsolescence.
• Comprehensive Product Information: The website provides extensive details for each product, including technical specifications, dimensions, power outputs, and compatibility. The availability of downloadable PDF technical sheets for boilers and accessories is excellent for informed decision-making and installation planning.
• Transparency in Company Information: Lowtech SAS, the operating company, is clearly identified with its legal address, registration number SIRET, and contact details phone, email. This level of transparency is a strong indicator of legitimacy and helps build trust.
• Multiple Customer Support Channels: The availability of phone, email, live chat, and WhatsApp contact options signifies a commitment to customer service. The offer of free, personalized sizing studies is also a valuable pre-sales service.
• Extended Return Policy: The 30-day “risk-free” trial period, extending beyond the legal 14-day minimum in France, is a consumer-friendly gesture that boosts buyer confidence.
• Prominent Price Match Guarantee: The promise to refund the difference if a cheaper alternative is found underlines their confidence in competitive pricing and dedication to value.
• Emphasis on Self-Installation and Maintenance: By providing guides and asserting that 70% of users install the boilers themselves, the site encourages autonomy and potentially reduces overall project costs for the customer.
• Clear Warranty Information: A standard 2-year warranty is provided, with clear terms and conditions, outlining what is covered and what is excluded.
• High Repairability Index: Highlighting the “Indice de réparabilité” is a progressive step towards promoting sustainable consumption and helps consumers choose products that are designed to last and be repaired.
• Variety of Payment Options: Offering numerous payment methods, including major credit cards, PayPal, Apple Pay, and various European localized options, provides flexibility for customers.

Thermogroup.com Cons

• Language Barrier for US Audience: The website is almost entirely in French. This poses a significant hurdle for English-speaking customers in the US who may struggle to fully understand product descriptions, terms and conditions, customer service interactions, and blog content. While machine translation can help, it’s not a perfect solution for complex technical or legal information.
• Geographic Focus: The company is based in France, with French phone numbers and legal mentions. While they mention shipping to “other countries,” the primary focus and infrastructure seem to be European. This could lead to concerns for US customers regarding international shipping costs, delivery times, customs duties, and the process for returns or warranty claims across borders.
• Reliance on External Review Site: While linking to “societe-des-avis-garantis.fr” for reviews is a good step for transparency, it relies on an external, French-specific platform that might not be familiar or verifiable for US consumers. More universally recognized review platforms or direct testimonials on the site with translations could be beneficial.
• Limited Direct US Presence: There’s no clear indication of a US-based office, warehouse, or dedicated support line for US customers. This lack of local presence could affect customer service responsiveness and the handling of any post-purchase issues.
• Financial Services Alma, Younited Pay: The inclusion of installment payment options Alma and credit services Younited Pay raises a red flag from an Islamic ethical perspective. These services often involve interest riba, which is strictly prohibited. While the website states that the fees for Alma are covered by Thermogroup, the underlying mechanism of such payment plans typically involves interest on the part of the financing provider, making them impermissible. Younited Pay is explicitly a credit service, almost certainly involving interest. This aspect makes recommending the site for observant Muslim consumers problematic unless they strictly avoid these specific payment methods.
• Potential for High International Shipping Costs: Although “free delivery” is mentioned, it’s specified for France. International shipping costs to the US could be substantial and might negate some of the price competitiveness.
• Return Logistics: While a 30-day return policy is generous, the logistics of returning a large item like a boiler to France from the US could be cumbersome and expensive for the customer, despite the company’s commitment to refunding the product cost. The return shipping fees are explicitly stated to be borne by the customer.

In summary, while Thermogroup.com demonstrates strong transparency and product focus, its French-centric nature and the inclusion of interest-based financial services present considerable drawbacks for a US audience seeking ethically sound options.

Thermogroup.com Alternatives

For those seeking heating solutions similar to what Thermogroup.com offers, particularly electric boilers and related accessories, focusing on reputable brands with a stronger US presence and transparent, ethical business practices is key. While electric boilers are not as common as gas or oil boilers in the US, electric furnaces, heat pumps, and electric tankless water heaters serve similar purposes. The challenge lies in finding halal-compliant financing if such services are needed, as many mainstream options involve interest riba. Instead, we focus on reputable products and encourage direct purchase or ethical financing if absolutely necessary.

Here are some alternatives, focusing on categories and specific well-known brands that are widely available in the US market:

• Electric Furnaces/Boilers for Central Heating: Maisonsambin.com Review

  • QuietCool Electric Furnace: While better known for whole-house fans, they also offer electric furnaces, designed for efficient central heating.
    • Key Features: Quiet operation, high efficiency, suitable for various home sizes.
    • Average Price: $1,500 – $3,000+
    • Pros: Clean heating, no combustion byproducts, easy installation compared to gas/oil.
    • Cons: Higher operating costs than gas in some regions, requires significant electrical capacity.
  • ThermaFlow Electric Boilers: A brand offering electric boilers for hydronic heating systems.
    • Key Features: Compact design, various kW outputs, suitable for radiant floor heating or baseboard systems.
    • Average Price: $800 – $2,500
    • Pros: Ideal for supplemental heating, clean operation, no chimney needed.
    • Cons: Can be expensive to run in areas with high electricity prices, not as common as gas boilers.

• Heat Pumps Energy-Efficient Heating & Cooling:

  

  • Trane Heat Pumps: A leading HVAC brand known for reliable and energy-efficient heat pump systems.
    • Key Features: Provides both heating and cooling, high SEER and HSPF ratings for efficiency, durable construction.
    • Average Price: $4,000 – $8,000+ for unit only, installation additional
    • Pros: Highly energy-efficient, reduces carbon footprint, dual function heating/cooling.
    • Cons: Higher upfront cost, efficiency can drop in extreme cold, requires professional installation.
  • Lennox Heat Pumps: Another top-tier HVAC manufacturer with a strong reputation for performance and comfort.
    • Key Features: Advanced climate control, quiet operation, smart thermostat compatibility.
    • Average Price: $4,000 – $9,000+
    • Pros: Premium efficiency, reliable performance, good warranties.
    • Cons: Expensive initial investment, complex system that needs expert servicing.

• Electric Tankless Water Heaters On-Demand Hot Water:

  • Rinnai Tankless Water Heaters: While primarily gas-fired, Rinnai also offers electric tankless options.
    • Key Features: Endless hot water, compact size, energy savings compared to tank heaters.
    • Average Price: $1,000 – $3,000+
    • Pros: Highly efficient, saves space, long lifespan.
    • Cons: Requires significant electrical service upgrades, higher initial cost.
  • EcoSmart Tankless Water Heaters: A popular brand for electric tankless units, focusing on energy efficiency.
    • Key Features: Self-modulating technology, digital temperature control, compact design.
    • Average Price: $200 – $800+
    • Pros: Good for point-of-use or smaller whole-house applications, energy savings.
    • Cons: Can struggle with high demand in cold climates, requires adequate electrical wiring.

• Smart Thermostats:

  • Google Nest Thermostat: A leader in smart home automation, offering energy-saving features.
    • Key Features: Learns your schedule, remote control, energy reports, smart home integration.
    • Average Price: $100 – $250
    • Pros: Intuitive interface, significant energy savings potential, sleek design.
    • Cons: May require professional installation for some systems, privacy concerns for some users.
  • Ecobee Smart Thermostat: Known for its room sensors and advanced features.
    • Key Features: Room sensors to balance temperature, voice control Alexa built-in, smart home integration.
    • Average Price: $150 – $300
    • Pros: Excellent for homes with uneven temperatures, comprehensive energy insights.
    • Cons: Higher price point, requires a C-wire for power.

• Hydronic Heating System Components: Thesavvycouple.com Review

  • Bell & Gossett Circulator Pumps: A well-respected brand for pumps in commercial and residential heating systems.
    • Key Features: Durable construction, various models for different flow rates, energy-efficient options.
    • Average Price: $150 – $600
    • Pros: High quality, reliable performance, long lifespan.
    • Cons: Can be complex to select the right model, often requires professional installation.
  • Zilmet Expansion Tanks: A global manufacturer of expansion tanks for heating and plumbing systems.
    • Key Features: Wide range of sizes, durable steel construction, prevents pressure buildup.
    • Average Price: $60 – $250
    • Pros: Essential for system protection, widely available, good reputation.
    • Cons: Proper sizing is critical, can be bulky.

When considering any of these alternatives, always prioritize direct purchase if possible, or seek financing options that explicitly state they are interest-free and compliant with ethical financial principles.

Research local HVAC professionals for installation and maintenance to ensure optimal system performance and longevity.

How to Cancel Thermogroup.com Subscription

Thermogroup.com primarily sells physical heating products rather than offering ongoing subscription services in the traditional sense.

Therefore, the concept of “cancelling a subscription” as one might with a software or media service doesn’t directly apply.

However, there are scenarios that might be interpreted as a form of “cancellation” or relate to post-purchase actions: cancelling an order, returning a product, or withdrawing from a financing agreement. Talktowalle.com Review

Cancelling an Order Before Shipment

If you have placed an order on Thermogroup.com but it has not yet been shipped, you might be able to cancel it.

The website’s Terms and Conditions Article 3 – La commande state that in cases like payment default or an incorrect address, the seller reserves the right to block an order until the issue is resolved.

While it doesn’t explicitly detail customer-initiated cancellation, the best course of action would be to contact their customer service immediately.

Steps to attempt order cancellation:

1. Contact Customer Service Immediately: Use the phone number 03.67.39.00.90, WhatsApp Message à Fred, or the email contact form provided on their website.
2. Provide Order Details: Have your order number, name, and purchase date ready to expedite the process.
3. Request Cancellation: Clearly state that you wish to cancel your order before it ships.

Given their emphasis on customer service and quick shipping 24/48h delivery within France, prompt action is crucial. Wipo.int Review

If the order has already been processed for shipping, it might fall under their return policy.

Exercising the Right of Retraction Return Policy

Thermogroup.com offers an extended right of retraction, which essentially means returning a product after you’ve received it.

This is the primary method for “cancelling” a purchase once the item has been shipped or delivered.

Key details from their “Droit de rétractation” Right of Retraction policy:

• Duration: You have 30 calendar days to retract your purchase without giving a reason. This extends the standard 14-day legal period in France.
• Start Date: The 30-day period begins the day you, or a third party designated by you other than the carrier, physically take possession of the last item in your order.
• Notification: You must notify them of your decision to retract via unambiguous declaration by email or postal mail to Lowtech SAS, 7 rue des Corroyeurs 67200 STRASBOURG FRANCE.
• Return Shipment: You must return the goods to Lowtech SAS Cédric GALOUYE, 6 rue de la mairie, 67840 KILSTETT FRANCE, without undue delay, and no later than 14 days after notifying them of your retraction.
• Return Shipping Costs: You are responsible for the direct costs of returning the goods. This is an important consideration, especially for international returns from the US, as shipping a boiler can be expensive.
• Refund: Upon receipt of the returned goods or proof of shipment, they will refund all payments received from you, excluding return shipping costs, using the same payment method you used for the initial transaction, without excessive delay within 14 days.

Steps for Exercising Right of Retraction: Frankssports.com Review

1. Notify Thermogroup.com: Send an email or letter within 30 days of receiving your product, stating your intent to retract.
2. Prepare Product for Return: Ensure the product is in its original condition packaging, accessories, manual.
3. Ship the Product: Arrange and pay for the return shipping to the specified address in France. Keep proof of shipment.
4. Await Refund: Once they receive and verify the returned product, they will process your refund.

Terminating Financing Agreements Alma, Younited Pay

This is a critical point from an ethical perspective.

If you used Alma for installment payments or Younited Pay for credit, these are separate financial contracts with third-party providers.

• Alma: While Thermogroup states they cover the fees, the underlying contract is with Alma. You would need to review Alma’s terms and conditions regarding early repayment or cancellation. Generally, if you return the product, the financing agreement for that product should be cancelled, and any payments made reimbursed by Alma or credited.
• Younited Pay: This is a credit service. If you cancel your purchase or return the product, the credit agreement with Younited Pay would likely be terminated. Their terms and conditions linked on Thermogroup’s site: https://www.younited-credit.com/media/197314/01072020-dispositif-de-traitement-des-reclamations-younited.pdf would detail the procedure for early repayment or contract termination. As these services typically involve interest riba, it’s highly recommended to avoid them if possible, or to pay off any outstanding amounts immediately if a product is returned, to minimize engagement with interest-based transactions.

Important Note: For any financing arrangement, always review the specific terms of the credit provider. Cancelling the product purchase with Thermogroup does not automatically absolve you from obligations with the financing company, although it should trigger the process for loan cancellation or adjustment.

Thermogroup.com Pricing

Thermogroup.com clearly displays its pricing structure, which is a major positive for consumer transparency.

All prices are listed in Euros € and include all taxes TTC. They actively promote competitive pricing and offer various deals, aiming to make their electric boilers accessible. Vetronix.com Review

General Pricing Structure

The pricing for their electric boilers is tiered based on power output kW and the corresponding heated surface area.

For instance, their “Mini Europe” series ranges from:

• Chaudière 4,5 kW: Up to 50m², priced at €599 originally €774.
• Chaudière 6 kW: Up to 70m², priced at €679 originally €874.
• Chaudière 9 kW: Up to 100m², priced at €749 originally €974.
• Chaudière 12 kW: Up to 140m², priced at €829 originally €1074.
• Chaudière 15 kW: Up to 180m² price not directly visible on the main page for this model, but implied to be higher than 12kW.
• Chaudière 24 kW: Up to 300m² price not directly visible, but implied to be higher than 18kW.

There are also “Mini Europe +” models, which include a WILO Yonos Para circulator, priced higher, for example:

• Chaudière 4,5 kW + Circulateur: €829 originally €1074.
• Chaudière 6 kW + Circulateur: €899 originally €1174.

These prices are explicitly noted as “PRIX PROMOTION DU MOMENT” Current Promotional Price and are part of a “DESTOCKAGE” Clearance sale.

The website claims these prices are “les plus bas” the lowest and offers a price match guarantee. Dedimax.com Review

Accessories Pricing

Individual accessories also have clearly stated prices:

• Vase d’expansion GITRAL MB12 12 liters: €99 TTC
• Kit de remplissage d’eau purifiée Elysator: €169 TTC
• Pot à boue Reflex Exdirt: €119 TTC
• Anti-microbulles Microbubble Separator: €119 TTC
• Circulateur d’eau SPCO FGD25-6: €149 TTC

They also mention an offer: “Pour l’achat d’un accessoire hydraulique Nous offrons 2 raccords 2 pièces ¾” MF fonte…” For the purchase of a hydraulic accessory, we offer 2 cast iron 3/4″ MF fittings….

Payment Options and Financing

Thermogroup.com offers a broad array of payment methods, which contributes to its accessibility, but some of these methods carry significant ethical implications from an Islamic finance perspective due to the potential for riba interest.

Accepted Payment Methods:

• Paiement par virement bancaire Bank Transfer: This is generally the most ethically sound option as it involves a direct transfer of funds without interest.
• Carte de crédit/débit, Carte bleue E-banking, AMEX: Standard card payments. The ethical permissibility depends on whether the card itself is interest-bearing e.g., a conventional credit card and how it’s managed by the user. If paid off in full and on time, it can be permissible.
• PayPal: A widely used online payment system.
• Apple Pay: Mobile payment and digital wallet service.
• Local European Payment Methods: Bancontact Belgium, iDeal Netherlands, SOFORT Germany/Austria, Giropay Germany, EPS Austria.

Financing Options Require Caution: Smartplc.com Review

• Paiement en plusieurs fois avec Alma Installment Payments with Alma: The website states: “Les frais applicables à ce moyen de paiement sont à notre charge.” The applicable fees for this payment method are borne by us. While this might seem appealing, the underlying mechanism of installment plans from providers like Alma often involves interest riba for the financing company. Even if the customer isn’t directly charged interest, participating in such a system indirectly supports an interest-based transaction. This is problematic from an Islamic finance perspective.
• Younited Pay: Explicitly described as a “service de crédit” credit service. The company states: “Lowtech SAS… agit en qualité de mandataire non-exclusif en opérations de banque de Younited et mandataire d’intermédiaire d’assurance.” This clearly indicates their involvement in facilitating interest-based loans. From an Islamic perspective, any involvement with interest-based loans riba is strictly prohibited, whether as a borrower, lender, or facilitator. Therefore, engaging with Younited Pay would be highly problematic.

Overall Ethical Consideration of Pricing and Payments:
While the transparent pricing and promotional offers are consumer-friendly, the inclusion of interest-based payment methods like Alma and especially Younited Pay is a significant concern for those adhering to Islamic financial principles. For a Muslim consumer, the safest and most ethical choices would be to opt for direct bank transfer or to use a debit card or a credit card that is paid off immediately to avoid any interest charges, and to absolutely avoid Alma and Younited Pay.

Thermogroup.com vs. Competitors

When evaluating Thermogroup.com against its competitors, it’s essential to consider the unique niche it occupies—namely, “low-tech” electric boilers primarily targeting a European market.

Direct comparisons with large, global HVAC players or broad online retailers can be tricky, but we can analyze its standing based on its distinct value propositions.

Thermogroup.com’s Unique Selling Proposition USP

Thermogroup.com’s primary differentiator is its “low-tech” electric boiler design, intentionally devoid of complex electronics. This is a direct counter-narrative to the trend of increasingly smart, electronically controlled appliances. Their argument is that this design leads to:

• Greater longevity: Fewer components to fail due.
• Easier repairs: Electro-mechanical parts are simpler to diagnose and replace.
• Reduced obsolescence: Parts are less likely to become unavailable.

This USP resonates with consumers seeking durability, repairability, and simplicity over advanced smart features.

They also emphasize competitive pricing and a 30-day “risk-free” trial.

Comparison with Traditional HVAC Retailers e.g., Supplyhouse.com, Home Depot, Lowe’s

Thermogroup.com:

• Specialization: Highly specialized in electric boilers and specific accessories.
• Product Philosophy: Low-tech, repairable, durable.
• Pricing: Transparent, competitive for their niche, often promotional.
• Support: Direct customer service, personalized sizing studies.
• Geographic Focus: Primarily France/Europe.
• Financing: Offers interest-based options Alma, Younited Pay which are ethically problematic.

General HVAC Retailers e.g., Supplyhouse.com, Home Depot, Lowe’s:

• Specialization: Broad range of HVAC products furnaces, AC units, water heaters, boilers – gas, electric, oil, plumbing supplies, tools, etc.
• Product Philosophy: Varies greatly by brand, often features high-tech, smart-enabled products.
• Pricing: Competitive, but often includes options from various price points and brands.
• Support: Varies. large retailers offer general customer service, but specialized advice often requires consulting local contractors. Supplyhouse.com, being a wholesale-oriented retailer, offers more detailed product specs.
• Geographic Focus: Primarily US-based operations and distribution.
• Financing: Often offer various financing plans, many of which involve interest e.g., store credit cards, personal loans.

Key Differences:

• Product Breadth: Major US retailers offer a much wider selection of heating systems gas, oil, heat pumps, various electric furnace types, while Thermogroup.com is hyper-focused on its specific electric boiler models.
• Availability & Logistics: Buying from a US-based retailer means faster shipping, easier returns, and localized customer support and warranty services. Thermogroup.com’s international shipping and returns could be a logistical challenge and expensive for US customers.
• Installation Support: While Thermogroup encourages DIY, US retailers often have partnerships with local installers, or customers can easily find certified HVAC professionals for more complex systems.

Comparison with Other European Electric Boiler Manufacturers e.g., Stiebel Eltron, Bosch

• Niche: “Low-tech” electric boilers without complex electronics.
• Market: Primarily European, with a direct-to-consumer sales model.
• Price Point: Appears to be competitive within its “low-tech” segment.

Established European Manufacturers e.g., Stiebel Eltron, Bosch Thermotechnology:

• Niche: Broader range of heating solutions, including electric boilers, heat pumps, tankless water heaters, etc. Often incorporate more advanced technologies.

• Market: Global presence, with established distribution networks and local offices/support in various countries, including the US.

• Price Point: Can be higher for advanced models, but also offer competitive entry-level options.

• Product Philosophy: Tend to embrace technological advancements, smart features, and energy efficiency through modern controls.

• Technology Level: Thermogroup’s low-tech approach stands out against more technologically integrated systems from larger brands.

• Distribution: Large manufacturers typically work through distributors and certified installers, meaning you might not buy directly from their website, but from a local dealer. Thermogroup sells direct.

• Local Support: Global brands usually have US-specific websites, customer service, and warranty processes, making them more accessible for US consumers.

Ethical Comparison Financing

This is where Thermogroup.com and many conventional retailers falters from an Islamic perspective.

• Thermogroup.com: Explicitly offers interest-based financing Younited Pay and possibly indirectly interest-based installment plans Alma.
• Conventional Competitors: Many large retailers and financial institutions offer credit cards, loans, and installment plans that involve interest riba.

Ethical Advantage for Muslims: The key is to seek out vendors who offer interest-free payment options e.g., cash payment, direct bank transfers, or legitimate Islamic financing products like murabaha or ijara offered by Islamic financial institutions or to pay off any credit card purchases immediately to avoid interest. From the provided information, Thermogroup.com offers bank transfer, which is the most ethically sound option on their site. However, the promotion of interest-based methods is a significant concern.

In conclusion, Thermogroup.com carves out a niche with its simple, durable electric boilers and direct-to-consumer model.

While its product philosophy and transparency are commendable, its French-centric operations and particularly its involvement with interest-based financing options make it a less ideal choice for a US audience, especially those adhering to strict Islamic ethical guidelines.

For US consumers, established US-based HVAC retailers and manufacturers provide more convenient logistics and localized support, though they require careful vetting for ethical financing alternatives.

FAQ

What is Thermogroup.com?

Thermogroup.com is an online retailer based in France that specializes in selling electric boilers and related heating system accessories, primarily known for its “Mini Europe” series of low-tech, electronic-free electric boilers.

What kind of products does Thermogroup.com sell?

Thermogroup.com sells electric boilers ranging from 4 kW to 24 kW, expansion tanks, water purification kits, sludge separators, circulator pumps, and instant water heaters, along with various plumbing accessories for central heating systems.

Is Thermogroup.com a legitimate company?

Yes, based on the website’s transparency, it appears to be a legitimate company operating under the legal entity Lowtech SAS, with clear contact information, terms and conditions, and a physical address in Strasbourg, France.

Is Thermogroup.com suitable for a US audience?

While Thermogroup.com offers international shipping, its website is primarily in French, and its operations are based in France.

This can create a language barrier and logistical challenges e.g., international shipping costs, returns to France for customers in the United States.

Does Thermogroup.com offer financing options?

Yes, Thermogroup.com offers various payment methods including credit/debit cards, PayPal, Apple Pay, bank transfer, and also provides installment payment options through Alma and credit services through Younited Pay.

Are the financing options on Thermogroup.com ethically permissible in Islam?

The financing options via Alma installment payments and especially Younited Pay credit service are highly likely to involve interest riba, which is strictly prohibited in Islam.

Therefore, for observant Muslims, these specific payment methods would not be ethically permissible.

Direct bank transfer is generally the most ethically sound option.

What is the “low-tech” philosophy of Thermogroup.com’s boilers?

Thermogroup.com’s “low-tech” philosophy means their electric boilers are designed without complex electronic boards, relying instead on simpler, electro-mechanical components.

This aims to increase product longevity, simplify maintenance, and make repairs easier.

What are the prices of electric boilers on Thermogroup.com?

Prices vary based on power output, with promotions often available.

For example, a 4.5 kW electric boiler might be priced around €599, while larger models can go up to €1369 or more, always including taxes TTC.

What is the return policy for Thermogroup.com?

Thermogroup.com offers an extended 30-day right of retraction return period, allowing customers to return products within 30 calendar days of physical possession.

However, customers are responsible for the direct costs of return shipping.

How do I contact Thermogroup.com customer service?

You can contact Thermogroup.com customer service via phone +33 3 67 39 00 90, WhatsApp, live chat, or through their email contact form available on the website. They claim to offer 7-day-a-week service.

Does Thermogroup.com ship to the United States?

The website mentions “Livraison gratuite” free delivery within France and “Pour les autres pays, ce délai est stipulé sur le site Internet lors du processus d’achat,” implying they do ship internationally, but additional costs and longer delivery times would apply for the US.

What is the warranty on Thermogroup.com products?

All products sold on Thermogroup.com come with a standard 2-year warranty.

Some products may have a longer warranty duration, which would be specified on their product description pages.

How does Thermogroup.com ensure product repairability?

Thermogroup.com emphasizes product repairability through its low-tech design and by providing a “Repairability Index” a French consumer rating for its boilers, which assesses factors like documentation, ease of disassembly, and spare part availability.

Can I install a Thermogroup.com boiler myself?

Thermogroup.com states that their electric boilers are designed for easy installation, with about 70% of their customers performing the installation themselves.

They offer advice and recommend consulting a professional if unsure.

What is the “Indice de réparabilité” on Thermogroup.com?

The “Indice de réparabilité” is a French rating system score out of 10 that helps consumers choose products that are designed to be repaired.

Thermogroup.com provides this index for its boilers, reflecting its commitment to durability.

Are there any hidden fees with Thermogroup.com’s pricing?

Prices on Thermogroup.com are listed as “TTC” Toutes Taxes Comprises, meaning they include all applicable taxes.

However, for international orders, additional shipping costs and potential customs duties would apply, which are not included in the product’s listed price.

What is the “DESTOCKAGE” section on Thermogroup.com?

“DESTOCKAGE” refers to a clearance or discount sale section on Thermogroup.com, offering exceptional reductions on their electric boilers and accessories.

Does Thermogroup.com provide technical support for installation?

Yes, Thermogroup.com offers customer service and expert advice, including personalized sizing studies to help determine the correct boiler power needed for a specific living space, and general guidance on installation.

What happens if a product from Thermogroup.com breaks down under warranty?

If a product breaks down under warranty, customers should contact Thermogroup.com’s customer service.

The company will guide them through the process, which may involve returning the product for analysis and repair or replacement, with shipping costs covered by the seller if the breakdown is not due to misuse.

Why does Thermogroup.com discourage electronic components in its boilers?

Thermogroup.com discourages electronic components in its boilers to promote a “low-tech” design that reduces the risk of electronic failures, extends the product’s lifespan, simplifies repairs, and prevents planned obsolescence, making the boilers more durable and cost-effective in the long run.