thinklouder.com Customer Support Review

Evaluating the customer support of thinklouder.com based solely on its public website provides a limited but insightful picture.

The available contact methods suggest a standard approach to support, but the overall lack of transparency about the company itself influences the perceived quality and reliability of its support channels.

Available Support Channels:

Thinklouder.com lists several ways to get in touch, primarily through direct communication methods:

• Email Addresses:
  • [email protected]: Likely for general inquiries.
  • [email protected]: Implies a dedicated channel for training-related questions or support.
  • [email protected]: Associated with their Detroit address, suggesting a regional contact point.
• Phone Numbers:
  • (555) 389 976 (associated with Detroit address): This is a critical red flag. As discussed, “555” prefixes are fictional, meaning this is not a functional phone number. This undermines the credibility of their contact information significantly.
  • 877-567-8930: This is a toll-free number, which is a legitimate business contact method.
• Contact Form: While not explicitly shown as a dedicated “Contact Us” page on the homepage, the “Schedule a call” function serves as an initial contact point, leading to Calendly.
• Newsletter Signup: Allows users to stay updated, which can be a form of passive support/engagement.

Strengths of the Support Channels (Potential):

• Multiple Email Options: Providing different email addresses can help route inquiries more efficiently to relevant departments (general vs. training).
• Toll-Free Number: A toll-free number suggests a commitment to accessibility for clients across different regions, and it is a legitimate business practice.
• Direct Communication Focus: For tailored services, direct communication (email, phone calls) is often necessary for nuanced discussions, which aligns with their consultative model.

Weaknesses and Concerns (Observed):

• The “555” Number Problem: The presence of a fictional phone number is a severe blow to trust. If a company provides a fake contact number, it raises questions about the authenticity of all other contact methods and its overall commitment to transparent customer service. This indicates a potential lack of integrity in their public information.
• No Live Chat: The absence of a live chat feature on the website means immediate assistance is not available. For urgent inquiries or quick questions, users must resort to email or phone, which can have longer response times.
• No Dedicated Support Portal/FAQ: Beyond the blog (which answers some general Agile questions), there isn’t a dedicated knowledge base or comprehensive FAQ section for common service-related inquiries (e.g., “How do I access my e-learning course?”, “What are payment options?”). This often means more direct inquiries to their staff.
• Limited Transparency about Support Hours: The website doesn’t specify customer support hours of operation, which can lead to uncertainty about when to expect responses.
• No Self-Service Options: There are no visible self-service options for managing accounts, subscriptions (if any hidden), or course progress. This means users will always need to interact directly for administrative tasks.

Overall Assessment:

The customer support framework for thinklouder.com is a mix of standard practices and significant red flags.

While they offer multiple email and a legitimate phone number, the inclusion of a fictional “555” phone number severely undermines the credibility of their entire contact system. This is a critical deficiency.

If a client needs support, they would likely find their emails responded to or calls answered via the 877 number, assuming the business is actively managed.

However, the initial impression of their support “review” is heavily tainted by the deceptive presence of the “555” number. Is thinklouder.com Worth It?

This suggests that while there might be operational support, the commitment to transparent and fully reliable public communication channels is questionable.

Users should exercise caution and prioritize using the verifiable contact methods.