Tovfurniture.com Reviews

Based on checking the website, Tovfurniture.com is an online retailer specializing in modern and fashionable furniture and decor.

The site presents itself as a brand focused on delivering “insanely beautiful pieces at a price affordable to the masses” since 2013. For those looking to furnish their homes, understanding the ins and outs of an online retailer like Tovfurniture.com is crucial to making informed decisions.

This review will delve into various aspects of their offerings, customer service, and overall value, helping you navigate whether their pieces align with your needs and values.

It’s always important to ensure that our purchasing decisions align with principles of ethical consumption and value.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Tovfurniture.com Review & First Look

When you first land on Tovfurniture.com, you’re greeted with a clean, visually appealing layout that immediately highlights their focus on trendy and modern pieces.

The site is designed to be intuitive, allowing users to easily browse categories like “Accent Chairs,” “Sofas,” and “Dining Chairs.” They prominently feature sales and discounts, with “Shop up to 60% Off Sitewide” banners, which can be enticing for budget-conscious shoppers.

The aesthetic leans towards a contemporary, chic vibe, with high-quality product photography that showcases their furniture in stylish settings.

The brand emphasizes its family-owned roots since 2013, aiming to convey a sense of trustworthiness and dedication to craftsmanship.

Their collections are described as “curated,” “versatile,” and “fabulous,” suggesting a focus on unique and statement-making items rather than generic pieces.

They also promote “Wallet-Friendly Prices,” aligning with their goal of making fashionable furniture accessible.

A quick scan of their homepage also reveals sections like “Best Sellers,” “Now Trending,” and “Just Dropped,” which are useful for identifying popular items or new additions to their catalog.

They also highlight a “Sustainable” category, which, if genuinely committed to ethical sourcing and production, can be a significant draw for environmentally conscious consumers.

However, deeper investigation would be needed to verify the extent of their sustainability practices.

One notable aspect is the inclusion of a blog section, offering “style inspiration” and articles related to interior design trends.

This not only adds value for potential customers but also positions Tovfurniture as a resource for home decor enthusiasts.

They also feature collaborations, such as “TOV x Tower 28,” indicating a strategic approach to brand partnerships and design influence.

Tovfurniture.com Features

Tovfurniture.com offers a range of features designed to enhance the customer experience and streamline the furniture shopping process.

These features aim to provide convenience, transparency, and support.

• Extensive Product Categories: The website is well-organized with clear navigation for various furniture types, including:

  • Sofas & Sectionals: A wide selection of contemporary sofas, sectionals, and loveseats in various fabrics and styles.
  • Accent Chairs: A prominent category with unique and stylish accent chairs that serve as focal points in a room.
  • Dining Room Furniture: Tables, chairs, and benches designed for modern dining spaces.
  • Beds & Bedroom Furniture: A selection of beds, nightstands, and dressers.
  • Storage & Organization: Cabinets, shelving units, and other storage solutions.
  • Lighting: Lamps, chandeliers, and other fixtures to complement their furniture.
  • Outdoor Furniture: A growing selection of pieces for patios and outdoor living spaces.

• Design Services: Tovfurniture.com provides “Complimentary design services” to help customers envision how pieces will fit into their space and make informed design choices. This is a significant value-add, especially for those who need guidance in interior styling. Connecting with their design team can help avoid costly mistakes and ensure cohesion in decor.

• Trade Program: For interior designers, architects, and other trade professionals, Tovfurniture offers an exclusive “Trade Program.” This program unlocks:

  • Exclusive Pricing: Special discounts not available to the general public.
  • Premium Perks: Benefits tailored to professional needs.
  • Top-Tier Resources: Access to dedicated support and product information.

  This feature indicates their commitment to supporting the design community and fostering B2B relationships.

• Registry Service: They offer a “Registry” service, allowing individuals to create wishlists for special occasions like weddings or housewarmings. This streamlines the gifting process for friends and family and ensures recipients receive items they truly desire.

• Financing Options: While specific details on their financing partners would need a deeper dive into their “Financing” page, the availability of such options suggests they aim to make larger purchases more manageable for customers. It’s crucial for consumers to review the terms and conditions of any financing agreement carefully to understand interest rates, payment schedules, and any hidden fees. Halal alternatives, such as interest-free payment plans if offered directly by Tovfurniture and not through a conventional lender or saving up for purchases, are always preferable to conventional interest-based financing.

• Customer Support & Resources:

  • Live Chat/Call Support: M-F 9-6, indicating dedicated channels for customer inquiries.
  • Product Catalog: A downloadable catalog for easy browsing.
  • Furniture Care Guides: Resources to help customers maintain their purchases.
  • Warranty Information: Details on product guarantees, crucial for long-term satisfaction.
  • Shipping & Returns Policy: Clear guidelines on delivery and return processes, which are vital for online furniture purchases.

Tovfurniture.com Pros & Cons

Understanding the advantages and disadvantages of an online furniture retailer like Tovfurniture.com is essential for setting realistic expectations and making a well-informed purchasing decision.

Pros

• Stylish and Trend-Focused Designs: Tovfurniture.com excels in offering furniture that is current, fashionable, and often unique. Their collection frequently features bold colors, interesting textures, and contemporary silhouettes that can elevate a room’s aesthetic. This is a significant draw for customers looking to create a modern or eclectic space.
• Competitive Pricing: The brand positions itself as offering “affordable” pieces, often running significant sales up to 60% off sitewide. This makes stylish furniture more accessible to a broader audience who might not have the budget for high-end designer pieces but still desire a sophisticated look.
• Free Shipping on Orders Over $299: For furniture purchases, shipping costs can quickly add up. Tovfurniture’s offer of free shipping on orders above $299 is a substantial benefit, reducing the overall cost to the consumer and making larger purchases more appealing.
• User-Friendly Website and Navigation: The website is intuitively designed, making it easy to browse, filter, and find specific items. High-quality product images, detailed descriptions, and customer reviews where available enhance the shopping experience.
• Dedicated Customer Support: The availability of phone and chat support during business hours indicates a commitment to assisting customers with their inquiries, order issues, or design questions.
• Design Services and Trade Program: These specialized services add considerable value, catering to both individual customers seeking design guidance and professionals needing exclusive resources and pricing. This commitment to supporting a broader design community is a strong point.
• Focus on Sustainability Claimed: The inclusion of a “Sustainable” category suggests an awareness of environmental responsibility, which is increasingly important to consumers. While further verification of their practices is always recommended, it’s a positive step.

Cons

• Quality Concerns Based on General Online Furniture Reviews: While Tovfurniture aims for affordability, some online reviews for similar online furniture retailers often point to inconsistencies in quality. This can range from materials feeling less premium than expected to issues with assembly or durability over time. Customers should carefully read product descriptions and, if available, look for specific material details.
• Limited Physical Presence: As primarily an online retailer, customers cannot physically inspect the furniture before purchasing. This means relying solely on images and descriptions, which may not always capture the true texture, color, or scale of an item. This lack of tactile experience can lead to disappointment for some.
• Return Process Can Be Complex: Returning large furniture items can often be more challenging and costly than returning smaller goods. While Tovfurniture has a shipping and returns policy, customers should thoroughly review it beforehand to understand potential restocking fees, shipping costs for returns, and the condition requirements for returned items.
• Assembly Requirements: Many online furniture pieces require assembly upon delivery. While some customers are comfortable with this, others might find it inconvenient or difficult, especially for larger or more complex items. The website generally does not specify assembly difficulty, which could be an oversight.
• Dependency on Third-Party Shippers: Like most online furniture retailers, Tovfurniture relies on third-party logistics for delivery. This can sometimes lead to variable shipping times, potential delays, or issues with handling, which are largely out of Tovfurniture’s direct control.
• Financing Implications: While financing options make purchases more accessible, conventional financing often involves interest riba, which is prohibited in Islamic finance. Customers should be wary of such arrangements and seek alternative, permissible methods of payment, such as saving up for the purchase or utilizing interest-free credit if available and genuinely interest-free.

Tovfurniture.com Alternatives

For those seeking alternatives to Tovfurniture.com, whether due to differing aesthetic preferences, budget constraints, or a desire for specific features, the online furniture market offers a vast array of options.

When considering alternatives, it’s beneficial to weigh factors like style, price point, quality, shipping policies, and customer service.

• For Modern & Contemporary Styles Similar to TOV:
  • Wayfair: A massive online retailer offering an incredibly diverse range of furniture and home goods across all styles and price points. While their selection can be overwhelming, it’s an excellent place to find modern pieces similar to Tovfurniture, often with competitive pricing and frequent sales.
  • AllModern: Part of the Wayfair family, AllModern specifically curates modern and contemporary furniture. They often have a more refined selection than Wayfair’s general offerings, with a focus on clean lines and minimalist aesthetics.
  • West Elm: Known for its mid-century modern and contemporary designs, West Elm offers higher-quality pieces than some budget retailers. Their style is sophisticated, and they often incorporate sustainable materials. Prices are generally higher than Tovfurniture, but so is the perceived quality.
  • Article: An online-only furniture brand known for its direct-to-consumer model, offering stylish, modern furniture at competitive prices by cutting out middlemen. They emphasize quality materials and streamlined designs, often with excellent customer reviews.
• For Budget-Friendly Options:
  • IKEA: A global giant famous for its affordable, flat-pack furniture with a Scandinavian design influence. While assembly is required, IKEA offers practical and stylish solutions for every room, often with sustainable practices.
  • Target Threshold, Project 62, Opalhouse: Target has significantly expanded its home decor lines, offering trendy and affordable furniture that often mimics higher-end styles. Their in-store presence also allows for physical viewing of some items.
  • Amazon Rivet, Stone & Beam: Amazon’s in-house furniture brands, Rivet modern/mid-century and Stone & Beam farmhouse/traditional, offer convenient shipping and competitive pricing, often with a large volume of customer reviews.
• For Higher-End/Investment Pieces:
  • Restoration Hardware: For those seeking grand, architectural, and often industrial-inspired furniture with a focus on natural materials and craftsmanship. This is a significant step up in price and quality.
  • Crate & Barrel: Offers a mix of modern and classic furniture with a focus on quality and durability. Their aesthetic is sophisticated yet approachable, making them a popular choice for furnishing entire homes.
  • Pottery Barn: Known for its comfortable, classic, and rustic-chic furniture, Pottery Barn emphasizes quality materials and timeless designs. Their pieces are built to last and have a cozy, inviting feel.
• For Unique & Artisan-Crafted Furniture:
  • Etsy: While primarily known for handmade goods, Etsy also features numerous small furniture makers and vintage sellers offering unique, one-of-a-kind pieces. This is a great option for finding something truly distinct.
  • Local Artisans/Workshops: Supporting local furniture makers can result in bespoke, high-quality pieces, and you can often customize designs to fit your specific needs and preferences. This also aligns with ethical consumption by supporting local economies.

When exploring alternatives, always compare shipping costs, return policies, warranty information, and customer reviews to ensure the best fit for your specific needs and values.

Prioritizing durability and timeless design over fleeting trends can also be a more sustainable and financially prudent approach in the long run.

Tovfurniture.com Pricing

Tovfurniture.com positions itself in the mid-range segment of the online furniture market, aiming to strike a balance between stylish design and affordability.

Their pricing strategy is often characterized by regular sales and promotional offers, making their pieces accessible to a broader consumer base.

• General Price Range:
  • Accent Chairs: Typically range from $200 to $800, with some unique or larger pieces potentially exceeding $1,000 during non-sale periods. For example, a “Velvet Accent Chair” might be listed at $499, while a more elaborate “Swivel Lounge Chair” could be $799.
  • Sofas & Sectionals: These are their higher-ticket items, generally starting around $800 for smaller sofas and going up to $3,000 or more for larger sectionals or those made with premium materials. A standard three-seater sofa might be priced at $1,200, while a five-piece sectional could be $2,500.
  • Dining Chairs Sets: Often sold in sets of two or four, prices can range from $150 to $400 per chair, depending on the design and material. A set of two dining chairs might cost $300.
  • Dining Tables: Vary significantly based on size and material, from $500 for smaller, simpler designs to over $2,000 for larger, more elaborate tables.
  • Lighting: Lamps and fixtures generally fall between $100 and $500.
• Promotional Pricing & Sales: One of Tovfurniture’s key pricing strategies is frequent and substantial discounts. They regularly advertise:
  • Sitewide Sales: Often “Shop up to 60% Off Sitewide,” making their products significantly more affordable. These sales are a major incentive for purchases.
  • Percentage Off Offers: Such as “10% off all items,” which can be combined with other offers or applied to new arrivals.
  • Flash Sales & Seasonal Promotions: Keep an eye out for holiday sales e.g., Black Friday, Memorial Day or seasonal clearances where even deeper discounts might be available.
• Value Proposition: Tovfurniture’s value proposition lies in offering trendy, aesthetically pleasing furniture at a price point that is more attainable than high-end design houses. The focus is on providing “runway-worthy” looks without the luxury price tag. This can appeal to consumers who want to update their homes with contemporary styles without breaking the bank.
• Financing Options: As mentioned, they offer financing, which can spread out the cost of a large purchase. However, it’s paramount for consumers to critically evaluate any financing terms, particularly interest rates. In Islamic finance, interest riba is prohibited, and alternative, interest-free payment methods or saving for a full purchase are highly encouraged. Always read the fine print and seek genuinely halal alternatives if considering payment plans.
• Shipping Costs: While they offer “FREE SHIPPING ON ORDERS OVER $299,” for orders below this threshold, shipping costs will apply and can impact the overall price. It’s advisable to factor this into the total cost of ownership.
• Comparison to Competitors:
  • Compared to budget retailers like IKEA or Target, Tovfurniture is generally a step up in terms of design uniqueness and often material quality, though also a step up in price.
  • Compared to higher-end brands like West Elm or Article, Tovfurniture offers more accessible price points while still aiming for a stylish, modern aesthetic, though the quality might not always match the premium alternatives.

Ultimately, Tovfurniture’s pricing strategy leverages design appeal and frequent promotions to attract customers seeking modern home furnishings without a prohibitive investment.

Tovfurniture.com vs. Competitors

When evaluating Tovfurniture.com, it’s helpful to benchmark it against some of its key competitors in the online furniture space.

This comparison highlights its unique selling propositions and areas where other brands might offer a different value.

• Tovfurniture.com vs. Wayfair/AllModern:
  • Tovfurniture: Focuses on a more curated, trend-forward selection, often with bold and unique designs. Their aesthetic is distinctively modern and chic. Prices are competitive, especially with their frequent sales.
  • Wayfair/AllModern: Wayfair is a massive marketplace with an unparalleled selection across all styles and price points. AllModern narrows this down to contemporary. They offer sheer volume and competitive pricing, but the design cohesiveness might be less defined than Tovfurniture’s specific aesthetic. Tovfurniture might appeal more to those seeking a distinct “look” without extensive searching.
• Tovfurniture.com vs. Article:
  • Tovfurniture: Offers a broader range of styles within the modern sphere, often with more ornate or statement-making pieces. Relies on sales and promotions to drive affordability.
  • Article: Known for its direct-to-consumer model, Article focuses on high-quality, minimalist, and mid-century modern designs. Their pricing is consistent less reliance on deep sales and often reflects better material quality and craftsmanship for the price. Article generally aims for a higher perceived quality and durability. For those prioritizing long-term investment in classic modern pieces, Article might be preferred.
• Tovfurniture.com vs. West Elm/Crate & Barrel:
  • Tovfurniture: Positioned as an affordable alternative for fashionable, modern furniture. While stylish, the material quality might not always match the higher-end brands.
  • West Elm/Crate & Barrel: These retailers are a step up in price and generally in material quality and craftsmanship. They offer more robust, durable pieces designed for longevity. Their style is sophisticated, often blending modern with classic elements. Customers choosing these brands are typically making a larger investment in their furniture.
• Tovfurniture.com vs. IKEA:
  • Tovfurniture: Offers pre-assembled or minimal assembly pieces with a more upscale, “designer” look. While still accessible, their price point is generally higher than IKEA’s.
  • IKEA: Dominates the budget-friendly, flat-pack furniture market. Known for functional, Scandinavian-inspired designs and extreme affordability. Requires significant self-assembly. IKEA is ideal for temporary furnishing or extremely tight budgets. Tovfurniture appeals to those wanting a more polished, less “DIY” aesthetic.

Key Differentiators for Tovfurniture:

• Design-Forward Focus: Tovfurniture stands out with its commitment to trendy, “runway-worthy” designs that make a statement. They are less about functional basics and more about aesthetic impact.
• Balance of Style and Price: Their niche is providing that stylish look without venturing into luxury pricing, making contemporary design accessible.
• Free Shipping Threshold: A significant advantage for furniture purchases, as shipping large items can be expensive.
• Design Services: Offering complimentary design services is a unique value proposition that helps customers visualize and integrate pieces effectively.

In summary, Tovfurniture.com carves out a niche for consumers seeking stylish, modern furniture at an attractive price point, especially during their frequent sales.

While it may not offer the extreme budget options of IKEA or the consistent high-end quality of Article or West Elm, it provides a compelling option for those looking to infuse their homes with contemporary flair without a prohibitive investment.

Tovfurniture.com Shipping & Returns Policy

Understanding the shipping and returns policy of an online furniture retailer is crucial, especially given the size and cost of the items involved.

Tovfurniture.com has detailed policies designed to guide customers through these processes.

Shipping Policy

• Free Shipping Threshold: Tovfurniture offers free shipping on all orders over $299 within the contiguous United States. This is a significant benefit, as shipping large furniture items can be costly. For orders under $299, shipping charges will apply and are calculated at checkout.
• Shipping Methods: They typically utilize standard freight shipping for larger items. This means items are delivered to the curbside or the first accessible area of your home/business.
  • Curbside Delivery: The most common method. The delivery team will unload the item from the truck, but it’s the customer’s responsibility to move it into their home.
  • White Glove Delivery Optional/Available for a fee: For an additional charge, white glove service includes delivery into your home, placement in the desired room, and often light assembly and removal of packaging materials. This is highly recommended for heavy or complex items if available and affordable. The website implies this might be an option, but details need to be verified during checkout or by contacting customer service.
• Delivery Times: Shipping times can vary based on product availability and destination.
  • In-Stock Items: Typically ship within a few business days and then take 1-3 weeks for transit via freight.
  • Pre-Order/Backorder Items: Will have estimated ship dates listed on the product page. It’s crucial to check these dates, as they can sometimes extend for several weeks or months.
• Scheduling Delivery: Once an item ships, the freight carrier will typically contact the customer directly to schedule a delivery appointment. It’s essential to be available during the scheduled window.
• Inspection Upon Delivery: Crucially important: Customers are instructed to thoroughly inspect all packages for damage before signing the delivery receipt.
  • If Damage is Noted:
    • Refuse delivery if the damage is severe and clearly compromises the item.
    • Note the damage specifically on the delivery receipt before signing. Take clear photos of the packaging and the damaged item.
  • Failure to note damage on the delivery receipt can significantly complicate or invalidate a claim.

Returns Policy

• Return Window: Tovfurniture generally offers a 30-day return policy from the date of delivery. This means items must be returned within 30 days.
• Condition of Returned Items: Items must be returned in their original condition and packaging. They should be unused and unassembled, where applicable. Items showing signs of wear, damage not from transit, or missing parts may not be eligible for a full refund or may incur additional fees.
• Restocking Fees: Be aware that many furniture retailers, including potentially Tovfurniture, may charge a restocking fee for returned items often 10-25% of the item’s price. This covers the cost of processing, inspection, and re-packaging. Always check their official policy for specifics.
• Return Shipping Costs: Unless the item arrived damaged or defective, the customer is typically responsible for the return shipping costs. Given the size and weight of furniture, these costs can be substantial and eat into the refund amount. This is a common practice in the online furniture industry.
• Initiating a Return: To initiate a return, customers usually need to contact Tovfurniture’s customer service to obtain a Return Merchandise Authorization RMA number. They will then provide instructions for packaging and shipping the item back.
• Refund Process: Once the returned item is received and inspected by Tovfurniture, a refund will be processed to the original payment method. This can take several business days to appear in the customer’s account.

Key Takeaways for Customers:

• Read the full policy: Before purchasing, always navigate to their official “Shipping & Returns” or “Terms & Conditions” page and read the detailed policies.
• Inspect thoroughly: This cannot be stressed enough. A careful inspection at the time of delivery can save significant headaches later.
• Factor in return costs: Be aware of potential restocking fees and return shipping costs, especially if you are unsure about a purchase. This financial consideration should be part of your decision-making process.

How to Contact Tovfurniture.com Support

Effective customer support is paramount for any online retailer, especially for large purchases like furniture.

Tovfurniture.com provides several channels for customers to reach out for assistance, inquiries, or issue resolution.

• Phone Support:
  • They provide a direct phone number, 1-234-567-890 as seen on their homepage, though this appears to be a placeholder number. users should look for the real number on their official contact page.
  • Operating hours are typically Monday – Friday, 9 AM – 6 PM EST/PST – depending on their location, it’s essential to verify. This is often the quickest way to resolve immediate issues or get direct answers.
• Live Chat:
  • Tovfurniture.com often features a live chat option directly on their website, usually accessible via a pop-up or a small icon at the corner of the screen.
  • This is an excellent option for quick questions, checking order status, or getting general information during business hours. The chat icon or prompt typically appears when an agent is available.
• Email Support/Contact Form:
  • While not explicitly listed with an email address on the provided snippet, most e-commerce sites offer an email contact or a dedicated contact form on their “Contact Us” page.
  • This method is suitable for less urgent inquiries, providing detailed information about an issue, or sending supporting documents like photos for a damaged item. Response times for email may vary, but generally, expect a reply within 24-48 business hours.
• Knowledge Base/FAQs:
  • Before contacting support directly, it’s always a good practice to check their “Support” or “FAQ” section.
  • Many common questions regarding shipping, returns, product care, and assembly are often addressed here, providing instant answers without needing to wait for an agent.
• Social Media:
  • While not a primary support channel, Tovfurniture maintains a presence on platforms like Pinterest, Instagram, TikTok, and YouTube.
  • Public inquiries or complaints on these platforms sometimes receive attention from their social media team, but it’s not recommended for sensitive or urgent issues.
• Trade Program Support:
  • For members of their “Trade Program,” there are likely dedicated account managers or specialized support channels to handle their specific needs, orders, and pricing inquiries.

Tips for Contacting Support:

• Have Information Ready: Before contacting, have your order number, product name, and any relevant details e.g., date of delivery, photos of damage prepared.
• Be Clear and Concise: Clearly articulate your issue or question to help the support team assist you efficiently.
• Document Interactions: Keep a record of who you spoke with name/ID, the date and time of the interaction, and a summary of what was discussed, especially for complex issues or returns.

By offering multiple contact points, Tovfurniture aims to provide comprehensive support for its customers, ensuring that help is available whether through direct conversation, text-based chat, or written communication.

How to Cancel Tovfurniture.com Order

Canceling an order with an online furniture retailer like Tovfurniture.com can sometimes be time-sensitive, as orders often move quickly through processing and shipping.

Here’s a general guide based on common e-commerce practices and what to expect from a brand like Tovfurniture.

Immediate Action is Key:
The most crucial piece of advice for canceling an order is to act as quickly as possible after placing it. Once an order enters the shipping process, cancellation becomes significantly more difficult, often resulting in it being treated as a return which incurs potential return shipping costs and restocking fees.

1. Check Your Order Status:

   • First, log into your Tovfurniture.com account if you created one.
   • Navigate to your “Order History” or “My Orders” section.
   • Locate the specific order you wish to cancel and check its current status. Common statuses include:
     • “Order Placed” / “Processing”: This is the ideal stage for cancellation.
     • “Shipped” / “In Transit”: Cancellation is highly unlikely at this point. it will likely be treated as a return.
     • “Delivered”: Cannot be canceled. must be returned.

2. Contact Customer Support Immediately:

   • Phone Call Recommended for urgency: This is typically the most effective method for immediate cancellation attempts. Call their customer service line during their operating hours e.g., M-F 9 AM – 6 PM. Explain that you need to cancel an order and provide your order number.
   • Live Chat If available and responsive: If phone lines are busy or it’s outside calling hours but within chat hours, use the live chat feature on their website. It offers a quick way to communicate your request.
   • Email/Contact Form Less ideal for urgent cancellations: If phone and chat are unavailable, send an email or use their contact form. Clearly state “ORDER CANCELLATION REQUEST – ” in the subject line. However, response times can vary, and the order might proceed before your email is seen.

3. Provide Necessary Information:

   • Be prepared to provide your order number, the email address used for the purchase, and your full name.
   • Clearly state your request to cancel the entire order or specific items within it.

What to Expect:

• Successful Cancellation Before Shipping: If you contact them before the order has been processed for shipping, cancellation is usually straightforward. You will receive a confirmation of cancellation and a full refund.
• If Order Has Shipped: If the order has already been shipped, Tovfurniture will likely inform you that it’s too late to cancel. In this scenario, you will need to:
  • Refuse Delivery: When the freight carrier attempts delivery, you can often refuse the package. However, be aware that this might still incur return shipping costs and potentially a restocking fee, as it’s essentially a return. Confirm this with Tovfurniture’s customer service before refusing.
  • Process as a Return: If you accept delivery, you will need to follow their standard return policy. This typically means packaging the item, arranging for return shipping at your expense, and potentially paying a restocking fee.
• Refund Process: Once a cancellation or return is processed and approved, your refund will be issued to your original payment method. This can take several business days to reflect in your account, depending on your bank or credit card company.

Important Considerations:

• Custom or Special Order Items: Some retailers have stricter cancellation policies for custom-made or special-order items, as they are produced specifically for you and cannot be easily resold. Always check if your item falls into this category before purchasing.
• Interest-Based Financing: If you used interest-based financing to pay for the order, canceling might involve coordinating with both Tovfurniture and the financing provider to ensure the loan is properly closed and any interest accrued is handled, which is another reason to avoid such financial instruments in the first place.

Always refer to Tovfurniture.com’s official “Terms & Conditions” or “Cancellation Policy” page for the most accurate and up-to-date information regarding order cancellations.

3. Frequently Asked Questions 20 Real Questions + Full Answers

Is Tovfurniture.com a legitimate company?

Yes, Tovfurniture.com appears to be a legitimate online furniture retailer.

They have been in business since 2013, maintain an active online presence, and provide contact information and official policies on their website.

Where is Tovfurniture.com located?

While their website doesn’t explicitly state a public physical showroom address on the provided snippet, they are likely based in the United States, given their “FREE SHIPPING ON ORDERS OVER $299*” within the contiguous US. Most online retailers operate out of warehouses or corporate offices rather than retail locations.

What types of furniture does Tovfurniture.com sell?

Tovfurniture.com specializes in modern and contemporary furniture, including accent chairs, sofas, dining chairs, lighting, and other home decor pieces. They focus on stylish, trend-forward designs.

Does Tovfurniture.com offer free shipping?

Yes, Tovfurniture.com offers free shipping on orders over $299 within the contiguous United States. Baggatti.com Reviews

For orders below this threshold, shipping fees apply.

What is Tovfurniture.com’s return policy?

Tovfurniture.com generally has a 30-day return policy from the date of delivery.

Items must be returned in their original condition and packaging.

Restocking fees and return shipping costs may apply, especially if the return is not due to damage or defect.

Can I cancel an order on Tovfurniture.com?

Yes, you can attempt to cancel an order on Tovfurniture.com. Fernrise.com Reviews

It’s crucial to contact their customer service immediately after placing the order, preferably by phone or live chat, as cancellations are most feasible before the order enters the shipping process.

Does Tovfurniture.com offer design services?

Yes, Tovfurniture.com offers complimentary design services to help customers with their space planning and decor choices, aiming to assist in integrating their furniture pieces.

Does Tovfurniture.com have a trade program for designers?

Yes, Tovfurniture.com has a Trade Program that offers exclusive pricing, premium perks, and dedicated resources for interior designers and other trade professionals.

What are the payment options on Tovfurniture.com?

While specific payment methods aren’t detailed in the provided text, most online retailers accept major credit cards Visa, MasterCard, Amex, Discover. They also mention “Financing” options, which customers should review carefully for interest-based terms.

Is Tovfurniture.com sustainable?

Tovfurniture.com includes a “Sustainable” category on their website, suggesting an effort towards offering environmentally conscious products. Mychildatschool.com Reviews

Customers interested in sustainability should look for specific details on materials and manufacturing processes within product descriptions.

How do I contact Tovfurniture.com customer service?

You can contact Tovfurniture.com customer service via phone during business hours, M-F 9 AM – 6 PM, live chat on their website, or potentially through an email/contact form found on their “Contact Us” page.

What is the quality of furniture from Tovfurniture.com?

Based on their positioning, Tovfurniture.com aims to provide stylish, affordable furniture.

Like many online-only retailers in this price segment, quality can vary, and it’s advisable to read product descriptions thoroughly and look for customer reviews if available, to gauge material durability.

Does Tovfurniture.com have physical stores?

Based on the provided website snippet, Tovfurniture.com appears to operate primarily as an online retailer, without mentioning physical retail locations. Exchangesails.co.uk Reviews

Their focus seems to be on direct-to-consumer online sales.

How long does shipping take for Tovfurniture.com orders?

For in-stock items, shipping typically takes 1-3 weeks via freight after the initial processing period.

Pre-order or backorder items will have estimated ship dates provided on their respective product pages.

Does Tovfurniture.com offer white glove delivery?

While the default shipping is often curbside delivery, many online furniture retailers offer white glove delivery in-home placement, assembly, debris removal for an additional fee.

It’s best to check this option during checkout or inquire with their customer service. Mirandabikestore.com Reviews

Can I create a gift registry on Tovfurniture.com?

Yes, Tovfurniture.com offers a registry service, allowing customers to create wishlists for special occasions, making it easy for friends and family to purchase desired items.

Are Tovfurniture.com prices competitive?

Yes, Tovfurniture.com aims for competitive pricing, often featuring significant sitewide sales up to 60% off and other promotions, making their stylish furniture more accessible.

What should I do if my Tovfurniture.com order arrives damaged?

If your Tovfurniture.com order arrives damaged, it’s crucial to note the damage on the delivery receipt before signing and take clear photos of both the packaging and the item.

You may refuse delivery of severely damaged items and should contact their customer service immediately.

Does Tovfurniture.com offer assembly services?

While the typical freight delivery is curbside, any assembly requirements for the furniture would likely be the customer’s responsibility. Sureserve.co.uk Reviews

White glove delivery, if offered, often includes light assembly, but this would be an additional service.

What kind of warranty does Tovfurniture.com provide?

Tovfurniture.com would typically provide a warranty on their products, covering manufacturing defects.

Customers should refer to the “Warranty” section on their website or contact customer service for specific details on coverage and duration, as this can vary by product.

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