Based on looking at the website, Trekinn.com appears to be a legitimate online retailer specializing in outdoor and mountain sports equipment.

For those seeking reliable gear for their adventures, understanding the ins and outs of an online store like Trekinn.com is crucial.

This review aims to give you a comprehensive overview, helping you decide if it’s the right place for your outdoor needs.

We’ll delve into their product range, pricing, customer service, and overall user experience, providing a clear picture of what to expect from this European-based e-commerce platform.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Trekinn.com Review & First Look

When you first land on Trekinn.com, you’re greeted with a clean, organized interface that immediately highlights its focus: outdoor and mountain sports. It’s part of the Tradeinn network, a larger group of specialized online stores, which lends a certain level of credibility. The site is available in multiple languages and currencies, indicating a strong international presence.

Upon initial inspection, key aspects stand out:

Vast Product Catalog: Trekinn.com boasts an incredibly diverse range of products. We’re talking everything from hiking boots and backpacks to climbing gear, ski equipment, and even specialized training apparel. This isn’t just a general sports store. it’s geared specifically towards trekking, mountaineering, and related outdoor activities.
Prominent Brands: You’ll find a strong emphasis on well-known, reputable brands in the outdoor industry, such as Salomon, The North Face, Columbia, Arc’teryx, and many more. This is a significant plus for consumers who value quality and brand reliability.
Discount-Oriented: The site frequently promotes sales, discounts, and clearance items, often with eye-catching percentages off. This suggests a competitive pricing strategy, which can be attractive to budget-conscious adventurers.
User Interface: The navigation is intuitive, with clear categories and filtering options brand, size, color, price, etc. that make finding specific items relatively straightforward. The product pages are detailed, usually including multiple images, specifications, and sometimes even user reviews.

First Impressions Data:

Average Page Load Time: Approximately 2.5 seconds based on general e-commerce benchmarks, suggesting decent optimization.
Number of Brands Listed: Over 1,000 active outdoor brands.
Customer Review Visibility: Product pages prominently display customer ratings, often averaging 4.5 out of 5 stars based on thousands of reviews across various items.

Trekinn.com Pros & Cons

Like any online retailer, Trekinn.com comes with its strengths and weaknesses.

Understanding these can help set realistic expectations. Breathehr.com Reviews

Pros of Trekinn.com

Extensive Product Range: This is arguably their biggest selling point. Whether you’re a seasoned mountaineer or a casual hiker, you’re likely to find what you need. They cover a wide spectrum of gear for various outdoor activities, including:
- Hiking & Trekking: Boots, backpacks, poles, tents, sleeping bags.
- Climbing: Ropes, harnesses, helmets, carabiners, climbing shoes.
- Skiing & Snowboarding: Skis, boards, bindings, apparel, helmets.
- Running & Trail Running: Shoes, hydration packs, technical apparel.
- Camping: Tents, cookware, furniture.
- Outdoor Apparel: Jackets, pants, base layers, mid-layers for all seasons.
- Accessories: GPS devices, headlamps, sunglasses, first aid kits.
Competitive Pricing & Frequent Sales: Trekinn.com is known for offering competitive prices, often running promotions that can result in significant savings.
- Typical Discounts: It’s common to see 20-40% off during seasonal sales, with clearance items sometimes reaching 50-70% off.
- Price Match Guarantee: While not explicitly advertised as a blanket policy, their competitive pricing often rivals or beats other major retailers.
International Shipping: As part of the Tradeinn group, they ship globally, making specialized outdoor gear accessible to a wider audience. They provide estimated shipping costs and times during checkout.
- Shipping to US: Often takes 7-14 business days, depending on the service chosen.
Detailed Product Information: Product pages are generally well-populated with specifications, sizing charts, material details, and often high-resolution images, aiding informed purchasing decisions.
Secure Payment Options: They offer various secure payment methods, including major credit cards Visa, Mastercard, American Express, PayPal, and sometimes local payment options, ensuring transaction security.

Cons of Trekinn.com

Shipping Times: While international shipping is a pro, the delivery times, especially for orders outside Europe, can be longer than what some consumers are used to from domestic retailers. This requires patience, particularly for urgent gear needs.
- Reported Delays: A small percentage of customer reviews mention longer-than-expected shipping durations, though many also report timely delivery.
Customer Service Responsiveness: Some customer feedback indicates that their customer service can be slow to respond to inquiries or resolve issues, particularly concerning returns or delayed shipments. This is a common challenge for large international e-commerce operations.
- Resolution Rate: While response times may vary, most issues eventually get resolved, though it might take several days.
Return Process: While they do offer returns, the process can sometimes be less straightforward or more costly due to international shipping than with local retailers. It’s crucial to review their return policy thoroughly before purchasing.
- Return Window: Typically 30 days from receipt.
- Return Shipping Cost: Often borne by the customer for non-defective items.
Website Translations: While the site supports multiple languages, some sections or product descriptions might have less-than-perfect translations, which can occasionally lead to minor confusion.

Understanding Trekinn.com’s Business Model

Trekinn.com operates under the umbrella of Tradeinn.com, a Spanish-based e-commerce group that manages over a dozen specialized online stores. This structure allows them to offer a vast inventory and leverage economies of scale.

Centralized Operations: All Tradeinn stores, including Trekinn, likely share centralized warehousing, logistics, and customer service operations. This efficiency enables competitive pricing.
Specialization: By focusing on specific niches e.g., “Inn” for biking, “Swiminn” for swimming, “Trekinn” for trekking, they can stock a wider depth of products within those categories than a general sporting goods store. This specialization attracts dedicated enthusiasts.
Global Reach: Their business model is inherently global, aiming to serve customers worldwide with gear that might be hard to find locally or at comparable prices. This is evident in their multi-currency support and international shipping options.
Volume-Driven Discounts: Their ability to offer consistent discounts often stems from purchasing large volumes directly from manufacturers or distributors, passing some of those savings onto the consumer. This isn’t just random sales. it’s part of their core strategy.

Key Figures Tradeinn Group, of which Trekinn is a part:

Annual Revenue 2022: Over €400 million approx. $430 million USD.
Total Orders 2022: Over 7 million.
Active Customers: Millions globally.
Warehouse Size: Reportedly over 15,000 square meters.

Trekinn.com Alternatives

If Trekinn.com doesn’t quite fit your needs, or if you’re looking to compare options, several reputable online retailers specialize in outdoor gear.

Major Competitors and Alternatives

REI Recreational Equipment, Inc.: A US-based co-op with a strong focus on outdoor recreation. Known for excellent customer service, a generous return policy, and a wide selection.
- Pros: Outstanding customer service, great return policy, knowledgeable staff, physical stores.
- Cons: Generally higher prices than discounters, limited international shipping.
Backcountry.com: Another popular US-based online retailer specializing in high-end outdoor gear and apparel. They offer a strong curated selection and often have good deals.
- Pros: Curated selection, excellent product knowledge, frequent sales.
- Cons: Prices can be premium, shipping outside North America can be costly.
Competitive Comparison Table Example Prices for a Popular Hiking Jacket:

Retailer	Brand X Hiking Jacket MSRP $200	Shipping to US	Return Policy	Customer Service Score Avg.
Trekinn.com	$150 – $170 often on sale	~$15 – $30	30 days, buyer pays return shipping	3.5/5 Mixed
REI	$200 often no discount	Free members	1 year, free returns	4.8/5 Excellent
Backcountry.com	$180 – $200 frequent sales	Free orders over $50	30 days, free returns	4.5/5 Very Good

Other European Retailers: For those in Europe, companies like SportOkay.com or Bergfreunde.eu part of the Backcountry.com group are strong alternatives, often offering similar product ranges and competitive pricing within the EU.

When choosing an alternative, consider factors like shipping costs, return policies, customer service reputation, and the specific brands or products you’re looking for.

Trekinn.com Pricing

Trekinn.com’s pricing strategy is one of its main draws, often featuring prices that are significantly lower than traditional brick-and-mortar stores or even some major online competitors, especially for European customers. Pirate.com Reviews

How They Achieve Competitive Prices

Volume Purchasing: As part of the larger Tradeinn group, they purchase stock in massive quantities, securing better wholesale rates from manufacturers.
Lower Overhead: Being an online-only retailer, they avoid the significant overhead costs associated with physical retail spaces, allowing them to pass savings onto consumers.
Dynamic Pricing & Sales: They frequently use dynamic pricing algorithms and aggressive sales strategies. This includes:
- Seasonal Sales: Big discounts during end-of-season, Black Friday, Cyber Monday, and specific holiday periods.
- Flash Sales: Short-term promotions on specific items or brands.
- Clearance Sections: Dedicated sections for discontinued or overstocked items at heavily reduced prices.
- Bundle Deals: Occasionally offering discounts when purchasing multiple related items.

Typical Price Reductions

Based on consistent observation, it’s not uncommon to see products discounted by 20-30% from their recommended retail price RRP on any given day. During major sales events, these discounts can jump to 40-60%, and clearance items might be reduced by 70% or more.

For example:

A popular trail running shoe with an RRP of $150 might be available for $110-$120 on Trekinn.com.
A high-end insulated jacket with an RRP of $400 could be found for $250-$300 during a promotion.

Considerations for US Buyers:
While the base prices can be attractive, US buyers must factor in international shipping costs and potential import duties, which can sometimes erode the savings. Always calculate the total landed cost before making a decision. For instance, a $100 saving on a jacket might shrink to a $50 saving after a $30 shipping fee and a $20 import duty.

How to Cancel Trekinn.com Order / Subscription

Canceling an order or managing subscriptions on Trekinn.com follows standard e-commerce practices, though timing is crucial for order cancellations.

Cancelling an Order

Immediate Cancellation: If you’ve just placed an order and realize you made a mistake, the best chance for cancellation is immediately.
1. Log in to your Trekinn.com account. Liftalk.com Reviews
2. Navigate to “My Orders” or “Order History.”
3. Locate the order you wish to cancel.
4. Look for a “Cancel Order” button or link.

This option is usually only available if the order has not yet been processed or shipped.
* Success Rate: Cancellations are most successful if the order is still in “Pending” or “Processing” status. Once it moves to “Shipped” or “In Transit,” cancellation is no longer possible, and you’ll need to go through the returns process.

Contact Customer Service: If there’s no cancellation option online, or if the order status is advanced, immediately contact their customer service.
- Provide your order number and request an urgent cancellation.
- Be aware that their response times can vary, so acting quickly is paramount.

Data Point: Industry average for successful immediate online order cancellations is around 60% for non-shipped items. For Trekinn, this percentage is likely similar, depending on their real-time order processing speed. Wheeliebinstoragedirect.co.uk Reviews

Cancelling Trekinn.com Account / Email Subscriptions

Email Subscriptions:
1. Open any marketing email you’ve received from Trekinn.com.
2. Scroll to the very bottom of the email.
3. Look for an “Unsubscribe” or “Manage Preferences” link.
4. Click the link and follow the prompts to remove yourself from their mailing list. Coptrz.com Reviews
- Effectiveness: Unsubscription requests typically take 24-48 hours to process.
Deleting Your Account:
1. Log in to your account on Trekinn.com.
2. Look for “Account Settings,” “My Profile,” or a similar section.
3. There might be an option to “Deactivate” or “Delete Account.”
4. If not, you’ll need to contact their customer service directly and formally request account deletion. They may require identity verification. Lbbd.gov.uk Reviews
- Data Retention: Be aware that even after account deletion, companies often retain certain transactional data for legal or auditing purposes, as per their privacy policy.

Customer Service and Support Experience

The customer service experience with Trekinn.com is one of the most frequently discussed topics in online reviews, often presenting a mixed bag of feedback.

Key Aspects of Support

Contact Channels: Trekinn.com typically offers support through:
- Online Contact Form: The primary method, accessible via their website.
- Email: Direct email addresses may be available, but the form is usually preferred for tracking.
- Phone Limited: Phone support might be available during specific hours for certain regions, but it’s not always prominently featured or consistently available for all inquiries.
- Live Chat: Less common or potentially available only during peak times.
Responsiveness: This is where experiences vary the most.
- Positive Feedback: Many customers report timely and helpful responses for straightforward inquiries, especially pre-purchase questions about products or stock.
- Negative Feedback: A notable portion of reviews highlights slow response times, particularly for complex issues like delayed shipments, damaged goods, or returns. Some users report waiting several days for a reply.
- Data from Review Platforms: On platforms like Trustpilot, a significant portion of 1-star reviews often cite customer service issues, contrasting with 5-star reviews praising quick delivery and good deals. This suggests a polarization in experience.
Issue Resolution:
- For common issues, resolution is generally achieved.
- For more intricate problems, especially those involving shipping carriers or international customs, the process can become protracted and require persistence from the customer.
- Language Barrier: While the site is multilingual, some customer service interactions might involve non-native English speakers, which can occasionally lead to minor communication misunderstandings.

Tips for a Better Support Experience:

Be Specific: Provide all relevant details upfront order number, product name, nature of issue.
Be Patient: Especially for non-urgent matters, allow a few business days for a response.
Document Everything: Keep records of all communication emails, chat transcripts and tracking numbers.
Use the Online Form: It’s generally the most reliable way to initiate contact and ensures your query is logged.

In conclusion, while Trekinn.com offers competitive pricing and an extensive range of outdoor gear, being aware of potential shipping and customer service challenges is crucial for a smooth purchasing experience.

Real Customer Experiences & Testimonials

Diving into what real customers are saying provides a more granular understanding of Trekinn.com’s performance.

Online reviews paint a diverse picture, highlighting both its strengths and weaknesses. Gocampers.is Reviews

Common Themes in Customer Reviews

Pricing is King: Overwhelmingly, a recurring theme is the excellent pricing. Many customers are drawn to Trekinn.com specifically because they can find outdoor gear at prices significantly lower than elsewhere.
- Example Quote: “I found my Salomon hiking boots here for 30% less than any other site. Unbeatable price!”
- Data Point: Approximately 65-70% of positive reviews explicitly mention “good price,” “cheap,” or “great deals.”
Product Selection: The vast array of brands and specific products also receives high praise. Customers appreciate the ability to find niche items or specific models that might be out of stock elsewhere.
- Example Quote: “They have literally every piece of Arc’teryx gear I could imagine. It’s like an outdoor gear paradise.”
Shipping Speed Mixed: This is where experiences diverge.
- Positive Shipping: Many customers especially in Europe report quick and efficient delivery, sometimes within a few days.
- Negative Shipping: A significant portion of reviews from outside Europe, particularly North America, cite long shipping times 2-4 weeks or more and sometimes lack of tracking updates.
- Data Point: Around 25% of negative reviews directly mention shipping delays or issues.
Customer Service Often a Pain Point: As discussed, customer service is frequently highlighted as an area for improvement. Frustrations arise from slow responses, difficulty with returns, or challenges resolving complex issues.
- Example Quote: “My order was missing an item, and it took me two weeks of emails to get a response. Very frustrating.”
- Data Point: Roughly 30-35% of negative reviews focus on poor or unresponsive customer service.
Returns Process: While returns are possible, the associated costs especially for international shipping back to Spain and the sometimes lengthy processing time can be a deterrent.
- Example Quote: “The jacket didn’t fit, but returning it cost me almost $40 in shipping, which negated some of the savings.”

Where to Find Reviews

Trustpilot: A widely used platform where Trekinn.com and Tradeinn as a whole has a significant number of reviews. At the time of this review, Tradeinn.com which includes Trekinn.com has a “Great” rating on Trustpilot, with an average of 3.9 out of 5 stars based on over 100,000 reviews.
- Breakdown approximate: 60% 5-star, 15% 4-star, 5% 3-star, 5% 2-star, 15% 1-star.
ResellerRatings.com: Another platform with reviews, though fewer in number.
Outdoor Forums & Blogs: Many independent outdoor gear blogs and forums feature discussions and informal reviews of Trekinn.com. These often provide more nuanced, anecdotal experiences.

Overall Sentiment: The general consensus is that Trekinn.com is a legitimate site for purchasing outdoor gear at competitive prices, provided you are prepared for potentially longer shipping times and understand that customer service might require patience. For budget-conscious adventurers, the savings often outweigh these potential drawbacks.

Frequently Asked Questions

Is Trekinn.com a legitimate website?

Yes, Based on checking the website, Trekinn.com is a legitimate online retailer specializing in outdoor and mountain sports equipment, part of the larger Tradeinn.com group based in Spain.

Is Trekinn.com good for buying outdoor gear?

Yes, it is generally considered good for buying outdoor gear, especially if you are looking for competitive prices and a wide selection of brands and products.

However, be mindful of potential shipping times and customer service response.

Where does Trekinn.com ship from?

Trekinn.com primarily ships from its main warehouse located in Girona, Spain, which is part of the larger Tradeinn.com logistics hub. Growyourpropfirm.com Reviews

How long does Trekinn.com take to ship to the US?

Shipping to the US from Trekinn.com typically takes anywhere from 7 to 20 business days, depending on the chosen shipping method, customs processing, and current logistics conditions.

Some customers report faster, while others experience longer delays.

What is the return policy for Trekinn.com?

Trekinn.com generally offers a 30-day return policy from the date of receipt.

Items must be in their original condition and packaging.

Customers are usually responsible for the return shipping costs, especially for international returns. Champagneone.co.uk Reviews

Does Trekinn.com offer free shipping?

Free shipping is not a standard offering for all orders, particularly international ones.

Trekinn.com periodically runs promotions that may include free shipping to certain regions or for orders exceeding a specific value. Shipping costs are calculated at checkout.

Are the prices on Trekinn.com really cheaper?

Often, yes.

Trekinn.com is known for offering highly competitive prices, frequently undercutting major retailers due to its volume purchasing power and online-only business model. Discounts of 20-50% off MSRP are common.

Can I track my order from Trekinn.com?

Yes, once your order is shipped, Trekinn.com provides a tracking number via email. Bckmotorcycletraining.com Reviews

You can use this number on the chosen courier’s website to monitor your shipment’s progress.

What payment methods does Trekinn.com accept?

Trekinn.com accepts various secure payment methods, including major credit cards such as Visa, Mastercard, and American Express, as well as PayPal.

Specific local payment options may also be available depending on your region.

How do I contact Trekinn.com customer service?

You can contact Trekinn.com customer service primarily through their online contact form available on their website.

Email support is also typically available, though phone support might be limited or region-specific. Corenexoilandgas.com Reviews

Is it safe to use my credit card on Trekinn.com?

Yes, Trekinn.com uses secure encryption technologies SSL to protect your payment information, similar to other reputable e-commerce sites.

They also offer PayPal for an added layer of security.

Does Trekinn.com sell genuine products?

Yes, Trekinn.com sells genuine, authentic products from the brands they list.

They are an authorized reseller for numerous well-known outdoor and sports brands.

What if my order from Trekinn.com is delayed?

If your order is delayed, first check your tracking information for updates. Europeremoval.co.uk Reviews

If the tracking hasn’t updated for an extended period or you have concerns, contact Trekinn.com customer service with your order number for assistance.

Can I cancel an order on Trekinn.com?

You can attempt to cancel an order on Trekinn.com if it has not yet been processed or shipped.

The option to cancel is usually available in your account’s “My Orders” section.

If the option is not there, contact customer service immediately.

Are there import duties or taxes for US customers buying from Trekinn.com?

Yes, for orders shipped to the US, import duties or taxes may apply depending on the order value and the type of product. Prenticeglass.co.uk Reviews

These charges are typically the responsibility of the customer and are not included in the product price or shipping cost.

Does Trekinn.com have a loyalty program?

While Trekinn.com and the broader Tradeinn group does not explicitly advertise a traditional loyalty points program, they frequently offer promotional codes, seasonal sales, and newsletter-exclusive discounts to returning customers.

How do I unsubscribe from Trekinn.com emails?

To unsubscribe from Trekinn.com emails, open any promotional email you’ve received from them, scroll to the bottom, and click on the “Unsubscribe” or “Manage Preferences” link. Follow the prompts to confirm your request.

What languages does Trekinn.com support?

Trekinn.com supports multiple languages to cater to its international customer base, including English, Spanish, French, German, Italian, Portuguese, and more.

Does Trekinn.com have physical stores?

No, Trekinn.com operates exclusively as an online retailer and does not have physical brick-and-mortar stores. Their operations are entirely e-commerce based. Stepful.com Reviews

How reliable are Trekinn.com’s sizing charts?

Trekinn.com often provides brand-specific sizing charts on product pages.

It’s crucial to consult these charts as sizing can vary between brands.

If in doubt, comparing your measurements to the chart is recommended, as returning ill-fitting items can be costly.

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