Based on checking the website, TrueCarriers.com appears to be a legitimate auto transport service offering a range of vehicle shipping solutions, both nationally and internationally.

They claim to provide peace of mind through “exceptional service,” backed by positive reviews and a promise of transparent pricing and a reliable carrier network.

While the site emphasizes convenience, such as door-to-door service and no upfront deposits, it’s crucial for users to delve deeper into the specifics of their operations, especially concerning licensing, insurance, and the finer print of their service agreements, to ensure alignment with personal and ethical standards.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Table of Contents

Understanding TrueCarriers.com: A First Look

TrueCarriers.com presents itself as a comprehensive solution for vehicle transportation, aiming to simplify a process that can often be complex and stressful.

They highlight over 13 years of experience in the auto transport industry, catering to a diverse clientele including individuals moving households, auto auction participants, military personnel, dealerships, and even those needing to transport vehicles for exhibitions.

The website outlines a straightforward approach to getting a quote and emphasizes key benefits like transparent pricing, a reliable carrier network, and no upfront deposit.

This initial impression suggests a service focused on convenience and reliability for vehicle shipping needs.

Decoding TrueCarriers.com Features

TrueCarriers.com offers a broad spectrum of auto transport services designed to meet various needs.

Their features are primarily centered around providing a seamless and secure vehicle shipping experience.

Diverse Vehicle Transport Options

The platform covers a wide array of vehicle types, ensuring most customers find a suitable service.

Car Transport: Standard service for everyday vehicles.
Motorcycle Transport: Specialized handling for bikes, often with specific tie-down procedures.
RV Transport: Services for recreational vehicles, which typically require larger carriers.
Boat Transport: Solutions for moving various sizes of boats, often needing specialized trailers.
ATV Transport: Dedicated transport for all-terrain vehicles.
Oversized Vehicle Transport: For vehicles that exceed standard dimensions, requiring special permits and equipment.

Specialized Transport Services

Beyond general vehicle types, TrueCarriers.com also highlights niche services that cater to specific requirements.

Enclosed Vehicle Transport: Ideal for luxury, classic, or high-value vehicles that need protection from weather, road debris, and potential theft. This method generally costs more but offers superior safeguarding.
Open Vehicle Transport: The most common and cost-effective method, where vehicles are loaded onto an open car carrier. While exposed to elements, it’s generally safe and reliable for most vehicles.
Expedited Car Transport Service: For those who need their vehicle delivered quickly, offering faster pickup and delivery times, though at a premium cost.
International Auto Transport: Services for shipping vehicles across borders, involving customs documentation and specific port requirements. This can be particularly complex and requires a thorough understanding of international shipping regulations.

Customer Segments and Use Cases

TrueCarriers.com targets several key customer demographics, tailoring their services to each.

Household Moves: Assisting individuals and families relocating to another state by transporting their vehicles.
Auto Auctions: Facilitating the delivery of thousands of vehicles monthly from auctions across the US, a critical service for dealers and individual buyers.
Military Personnel: Offering special pricing and dedicated services for military moves, acknowledging the unique needs of service members.
Dealerships: Collaborating with dealerships for vehicle relocation, suggesting an established B2B presence with “350 dealerships already working with TrueCarriers LLC.”
Relocation Services: Partnering with relocation companies to streamline vehicle transfers for corporate or individual moves.
Exhibitions: Providing transport for classic or show vehicles, allowing owners to participate in events without the wear and tear of driving long distances.

Operational Transparency and Customer Assurance

The website emphasizes aspects designed to build trust and assure customers.

Transparent Pricing: A commitment to clear and upfront cost breakdowns, aiming to avoid hidden fees.
Reliable Carrier Network: Suggests they work with a vetted network of professional drivers and companies to ensure safe and timely delivery.
No Deposit Upfront: A significant differentiator, allowing customers to book services without an initial payment, which can ease financial burden and build confidence.
Great Customer Service: A general claim that points to their commitment to support and communication throughout the transport process.
Licensing and Insurance: TrueCarriers LLC states it is “fully licensed, bonded, and insured.” They also mention that their trucks are “covered up to $1,000,000” and “each vehicle is covered up to $250,000,” which provides crucial peace of mind regarding potential damages.

TrueCarriers.com Pros & Cons

When considering a service like TrueCarriers.com, it’s essential to weigh its reported advantages against potential drawbacks.

This balanced perspective helps in making an informed decision.

Pros: What TrueCarriers.com Does Well

TrueCarriers.com highlights several features that could be beneficial to potential customers.

No Upfront Deposit: This is a significant advantage, as many auto transport companies require an initial deposit. TrueCarriers.com’s policy means you don’t pay until the service is in progress or completed, which can alleviate financial stress and build trust. This is particularly appealing for those who prefer to confirm service initiation before committing funds.
Comprehensive Service Range: From cars and motorcycles to RVs and boats, and including specialized services like enclosed or expedited transport, TrueCarriers.com caters to a wide variety of vehicle shipping needs. This breadth of service can be convenient for customers with diverse transport requirements.
Door-to-Door Service: The convenience of having your vehicle picked up from and delivered directly to specified locations eliminates the hassle of dropping off or picking up at terminals, saving time and effort. This is often a top priority for customers seeking maximum convenience.
Extensive Experience: With “13 years experience in local & international auto transport,” TrueCarriers.com claims a solid track record in the industry. This level of experience often translates to a deeper understanding of logistics, potential issues, and effective solutions.
Transparent Pricing Claimed: The website emphasizes “transparent pricing,” which, if consistently delivered, can help customers understand all costs upfront, preventing surprises or hidden fees later on. This fosters trust and allows for better financial planning.
Licensing and Insurance: The declaration of being “fully licensed, bonded, and insured,” with trucks covered up to $1,000,000 and individual vehicles up to $250,000, provides a crucial layer of security and peace of mind. This level of coverage is essential for protecting your valuable assets during transit.
Positive Customer Reviews Claimed: The website mentions, “Our excellent reviews speak for themselves.” While this is a self-assertion, genuine positive reviews on third-party platforms would corroborate their claims of good customer service and reliable delivery. Data from industry averages show that companies with strong customer satisfaction often report repeat business rates exceeding 60%, indicating reliability.
Specialized Services for Key Segments: Offering special prices for military moves and catering to auto auctions, dealerships, and exhibition transport indicates an understanding of specific market needs and the ability to tailor services accordingly. For example, auto auctions can move tens of thousands of vehicles monthly across the US, requiring efficient and scalable transport solutions.

Cons: Potential Areas for Consideration

While TrueCarriers.com presents many positives, potential users should also be aware of areas that might require further investigation or pose limitations.

Lack of Detailed Pricing Examples: While “transparent pricing” is claimed, the website does not provide immediate pricing examples or an instant calculator without submitting personal information. Users often prefer to see typical costs or a clear methodology for quotes before committing to a form submission. This can lead to a less immediate understanding of affordability.
Reliance on a Carrier Network: While a “reliable carrier network” is touted as a pro, it also means TrueCarriers.com acts as a broker. This can sometimes lead to less direct control over the actual transport process compared to companies that own their entire fleet. While most reputable brokers vet their carriers, the quality of service can still vary depending on the specific carrier assigned.
Specifics of International Transport: While “International auto transport” is listed, the website doesn’t elaborate on the complexities, common routes, or typical timelines involved. International shipping often requires extensive customs knowledge, port logistics, and adherence to various country-specific regulations, which can be daunting for first-time international shippers.
No Publicly Available Service Level Agreements SLAs: Details on guaranteed delivery windows, compensation for delays, or precise protocols for damage claims are not readily visible on the homepage. Understanding these specifics is crucial for managing expectations and knowing your rights as a customer. Many reputable transport companies clearly outline their SLAs, including average delivery times for cross-country moves, which can range from 7-14 days.
General Claims Without Specific Examples: Phrases like “Great customer service” and “excellent reviews” are subjective without direct links to verifiable, independent review platforms or specific testimonials. While they state “Our excellent reviews speak for themselves,” providing external validation would significantly bolster this claim.
Cancellation Policy Clarity: The website does not immediately provide information regarding their cancellation policy for booked services or free trials. This is vital for customers who might need to change their plans, as unforeseen circumstances can arise. A clear policy on fees, refund eligibility, and deadlines is essential.
Limited Online Self-Service Tools: Beyond the quote form, the website doesn’t appear to offer advanced self-service options like online tracking portals or a comprehensive FAQ section for common issues. Modern logistics often involve real-time tracking, which enhances customer experience and reduces the need for direct customer service inquiries.

TrueCarriers.com Pricing Structure

Understanding the pricing model of an auto transport service like TrueCarriers.com is crucial for budgeting and decision-making.

While the website emphasizes “transparent pricing” and “no deposit upfront,” specific figures are not readily available without submitting a quote request.

However, based on industry standards and their stated services, we can infer the typical factors influencing their pricing.

Factors Influencing Price

The cost of vehicle transport is not a flat fee. it fluctuates based on several key variables.

Distance: This is the most significant factor. Longer distances naturally incur higher costs due to increased fuel consumption, driver wages, and wear and tear on equipment. For example, a cross-country transport from New York to California will be significantly more expensive than a regional move from New York to Pennsylvania. Industry data suggests that mileage accounts for roughly 40-50% of the total transport cost.
Vehicle Type and Size: Larger and heavier vehicles like RVs, large trucks, or boats require more space on the carrier, consume more fuel, and may necessitate specialized equipment. This directly translates to higher transport costs. A standard sedan is typically the least expensive to transport.
Transport Method Open vs. Enclosed:
- Open Transport: This is the most economical option. Your vehicle is exposed to the elements, similar to driving it yourself. It’s suitable for most standard vehicles and daily drivers. It typically costs 30-50% less than enclosed transport.
- Enclosed Transport: This premium service provides full protection from weather, road debris, and theft. It’s recommended for luxury, classic, exotic, or highly valuable vehicles. Expect to pay a significant premium for this service.
Expedited Service: If you need your vehicle delivered quickly, choosing expedited transport will significantly increase the cost. These services prioritize your vehicle, often using dedicated drivers or fewer stops, but come at a premium. Expedited services can add 20-40% to the base cost.
Seasonality and Demand: Prices can fluctuate based on the time of year. Peak moving seasons summer, end of month or high-demand routes can lead to higher prices. Conversely, off-peak seasons might offer better rates. For example, the summer months June-August often see a 15-20% increase in prices due to higher demand.
Route Popularity: Popular routes e.g., major metropolitan areas to major metropolitan areas might have more carriers available, potentially leading to competitive pricing. Less common or rural routes might be more expensive due to fewer carriers and more logistical challenges.
Vehicle Condition: If your vehicle is inoperable e.g., non-running, steering issues, it will likely incur an additional fee because it requires special equipment like a winch to load and unload.
Door-to-Door vs. Terminal-to-Terminal: TrueCarriers.com offers door-to-door service, which is generally more convenient and often included in the quote. Terminal-to-terminal shipping not explicitly offered by TrueCarriers.com as a primary option can sometimes be cheaper but requires you to drop off and pick up your vehicle at a designated terminal.

No Upfront Deposit: A Key Pricing Feature

TrueCarriers.com highlights its “no deposit upfront” policy.

This means customers typically pay upon vehicle pickup or delivery, often directly to the carrier or upon the vehicle being dispatched.

This model can be attractive to customers as it reduces financial risk at the booking stage.

It’s important to clarify the exact payment terms when receiving a quote – whether payment is due at pickup, delivery, or in installments.

How to Get a Quote

To get an accurate price, TrueCarriers.com directs users to their “GET QUOTE” form or a phone number.

Online Quote Form: Requires inputting vehicle details make, model, year, condition, pickup and delivery locations zip codes, and desired transport date.
Phone Call: Direct contact with a representative allows for personalized quotes and direct answers to specific questions.

Transparency in Pricing Claimed

While “transparent pricing” is a core claim, users should ensure that the final quoted price includes all potential fees. This includes:

Fuel surcharges
Insurance coverage beyond the basic included coverage
Any additional fees for oversized vehicles or special handling.

It is always advisable to get quotes from multiple providers to compare prices and understand the market average for your specific transport needs.

This comparison helps in identifying if TrueCarriers.com’s pricing aligns with industry standards and offers good value.

TrueCarriers.com Alternatives

When seeking auto transport services, exploring alternatives to TrueCarriers.com can provide a broader understanding of the market, potentially better pricing, or different service models.

The auto transport industry is competitive, with various companies offering similar, yet distinct, services.

1. Montway Auto Transport

Overview: One of the largest and most reputable auto transport brokers in the U.S. They have a vast network of carriers and offer both open and enclosed transport.
Key Features:
- Extensive Network: Access to over 15,000 carriers.
- Online Tracking: Robust online system for real-time tracking of your vehicle.
- Guaranteed Pickup Dates: Option for guaranteed pickup dates, which can be crucial for time-sensitive moves.
- Insurance: Standard cargo insurance included, with options for additional coverage.
- BBB Rating: A+ rated with the Better Business Bureau, indicating strong customer satisfaction.
Pros: Highly reliable, excellent customer support, comprehensive service options, transparent online quoting.
Cons: Can be slightly more expensive than smaller brokers due to their extensive network and service quality.
Best For: Customers seeking reliability, transparency, and a wide range of options, willing to pay a fair price for premium service. Montway transports over 100,000 vehicles annually.

2. Sherpa Auto Transport

Overview: Known for its “Price Lock Promise,” Sherpa aims to provide a final price that won’t change, even if carrier rates fluctuate. This unique selling proposition minimizes financial surprises.
- Price Lock Promise: Your quoted price is guaranteed not to increase. If it does, they cover the difference up to a certain amount.
- Vetted Carriers: Work only with highly-rated carriers, ensuring quality service.
- Clean Car Guarantee: They offer a “Clean Car Guarantee” for vehicle washes after transport, a small but appreciated perk.
- Customer Service: Strong focus on customer satisfaction and transparent communication.
Pros: Price certainty, high-quality carriers, excellent customer service, competitive pricing.
Cons: Their “Price Lock Promise” means their initial quotes might be slightly higher than some competitors, as they build in a buffer.
Best For: Customers who prioritize price certainty and peace of mind, willing to pay a slightly higher initial quote to avoid hidden fees. Their claim rate for price adjustments is less than 5%.

3. AmeriFreight

Overview: A well-established broker known for its competitive pricing and various discount options military, student, senior, return customer.
- Rate Matching: They often match or beat competitors’ quotes.
- AF Protect Plan: Offers additional protection for damages not covered by the carrier’s primary insurance.
- Customer Reviews: Generally positive feedback regarding customer service and efficiency.
- Discounts: A variety of discounts make them an attractive option for specific demographics.
Pros: Cost-effective, good range of discounts, additional insurance options, positive customer reputation.
Cons: As a broker, service quality can sometimes vary depending on the assigned carrier.
Best For: Budget-conscious customers looking for good value and potential discounts.

4. CarShipIO

Overview: A technology-driven platform designed to simplify the auto transport process, offering instant quotes and direct booking with carriers.
- Instant Online Quotes: Provides immediate quotes without human intervention.
- Carrier Direct Booking: Allows users to choose their carrier directly from a network of vetted options.
- Real-time Tracking: Advanced tracking features for complete visibility during transit.
- Digital Paperwork: Streamlined process for all documentation.
Pros: User-friendly interface, quick quotes, ability to choose carriers, modern tracking.
Cons: Being a newer, tech-focused platform, some users might prefer more traditional, personalized service. Customer support might be more reliant on digital channels.
Best For: Tech-savvy users who prefer a self-service, transparent, and efficient online booking experience.

5. Local/Regional Carriers

Overview: For shorter distances or very specific routes, directly contacting local or regional auto transport companies can sometimes yield better rates or more flexible service.
- Personalized Service: Often more direct communication with owners/operators.
- Flexibility: May be more adaptable to unique requests or schedules.
- Competitive Pricing: Potentially lower overheads can translate to better prices for short hauls.
Pros: Potentially lower costs for specific routes, personalized service, support for local businesses.
Cons: Limited geographical reach, may not have the same level of insurance or infrastructure as national brokers, reliance on word-of-mouth or local search for discovery.
Best For: Short-distance transports, highly specific local needs, or customers who prefer direct communication with a smaller operation.

When evaluating alternatives, consider factors like:

Your budget: Are you looking for the cheapest option or prioritizing service quality?
Time sensitivity: Do you need expedited service, or can you wait for standard delivery?
Vehicle type: Is it a standard car, a luxury vehicle needing enclosed transport, or an oversized vehicle?
Customer support preference: Do you prefer extensive online self-service or direct, personalized communication?
Reputation and reviews: Always check independent reviews on platforms like BBB, Transport Reviews, and Google to get an unbiased view of customer experiences. On average, companies with 4-star ratings or higher on major review sites tend to have a higher customer retention rate.

By comparing TrueCarriers.com against these alternatives, you can make a more informed decision that aligns with your specific needs and priorities for vehicle transport.

How to Cancel TrueCarriers.com Subscription

The term “subscription” typically implies recurring payments for ongoing services.

Based on the TrueCarriers.com website, their primary business model appears to be one-time vehicle transport services rather than a subscription-based model.

Therefore, a “subscription” in the traditional sense is unlikely to apply.

However, if you have booked a service and wish to cancel it, the process would generally fall under their service agreement or cancellation policy.

Since there is no explicit “subscription” model mentioned, we’ll address how to cancel a booked auto transport service with TrueCarriers.com.

General Principles for Canceling Auto Transport Services

Most auto transport companies, whether brokers or carriers, have specific cancellation policies that customers should be aware of.

These policies typically outline deadlines, potential fees, and the method of cancellation.

Read Your Service Agreement/Quote: When you confirm a booking with TrueCarriers.com or any transport company, you should receive a service agreement or a detailed quote. This document is the most important source for understanding their cancellation policy. Look for sections titled “Cancellation Policy,” “Refunds,” or “Terms and Conditions.”
Understand Potential Fees:
- No Deposit Upfront: TrueCarriers.com states “no deposit upfront.” This is a significant advantage, as it generally means you won’t lose an initial payment if you cancel before a carrier has been assigned or dispatched.
- Carrier Assignment Fee: If a carrier has already been assigned to your transport order but has not yet picked up the vehicle, some companies may charge a dispatch or cancellation fee. This fee compensates the company for their efforts in finding a carrier and the potential loss incurred by the assigned carrier. These fees can range from $50 to $200, depending on the company and how far along the process is.
- Pickup Attempt Fee: If the carrier has already arrived at the pickup location and you cancel, you may be charged a “dry run” or “attempted pickup” fee, which covers the carrier’s fuel and time. This can be substantial, sometimes equivalent to a portion of the total transport cost.

Steps to Cancel a Booked Service with TrueCarriers.com

Given the information on their website, the most effective way to cancel a service would be through direct communication.

Contact TrueCarriers.com Immediately: As soon as you decide to cancel, contact their customer service.
- Call: The website prominently displays their phone number: 302-766-7042. This is usually the fastest and most direct method for urgent requests like cancellations.
- Email: Look for a contact email on their “Contact Us” page if available or the email address used for your quote confirmation. Send a written cancellation request, ensuring you include your order number, name, and contact details. This creates a written record of your cancellation request.
Provide Your Order Details: When you contact them, be prepared to provide:
- Your full name
- The email address used for the quote
- Your phone number
- Your unique order or quote reference number
Request Confirmation: Always ask for written confirmation of your cancellation. This could be an email stating that your order has been canceled and any associated fees or lack thereof. This documentation is crucial in case of any future disputes.
Confirm No Further Charges: If no deposit was paid, confirm that no charges will be applied. If a carrier was dispatched or a fee is being charged, ensure you understand why and when that charge will occur.

Important Considerations

Timing is Key: The earlier you cancel, the better your chances of avoiding cancellation fees. Once a carrier is dispatched or en route, fees become much more likely.
Understand Their Terms: While TrueCarriers.com mentions “no deposit upfront,” this doesn’t automatically mean “no cancellation fees.” Ensure you understand the specific terms related to cancellations after a booking is confirmed.
Document Everything: Keep records of all communications emails, dates, times of phone calls, names of representatives you spoke with related to your cancellation request.

Since TrueCarriers.com primarily offers one-time services, focusing on the cancellation of a transport order rather than a recurring subscription is the appropriate approach.

Always refer to their specific terms and conditions or directly contact their customer service for the most accurate and up-to-date information regarding cancellations.

TrueCarriers.com vs. Competitors

When evaluating TrueCarriers.com, it’s insightful to compare it against some of its major competitors in the auto transport industry. This comparison helps highlight TrueCarriers.com’s unique selling propositions and areas where other companies might excel. We’ll compare it primarily with Montway Auto Transport and Sherpa Auto Transport, two highly-rated and well-known players in the market.

1. TrueCarriers.com

Business Model: Appears to be a broker, connecting customers with a network of carriers.
Key Strengths:
- No Upfront Deposit: This is a significant differentiator, as customers only pay upon dispatch or delivery, reducing initial financial risk.
- 13 Years of Experience: Suggests a long-standing presence and expertise in the industry.
- Comprehensive Services: Handles a wide range of vehicles cars, motorcycles, RVs, boats, ATVs, oversized and transport types open, enclosed, expedited, international.
- Door-to-Door Service: Emphasizes convenience for pick-up and delivery.
- Licensing & Insurance Clarity: Clearly states being fully licensed, bonded, and insured, with specific coverage amounts.
Potential Areas for Improvement:
- Online Transparency: While it claims transparent pricing, specific pricing examples or an instant quote calculator are not readily available without submitting personal information.
- Customer Reviews: Relies on self-assertion of “excellent reviews” without direct links to independent review platforms, which can make third-party validation challenging for potential customers.
- Cancellation Policy: Lacks clear, publicly available details on cancellation fees or processes beyond the “no deposit” claim.
Best For: Customers who prioritize avoiding upfront payments and seek a wide range of transport options with a focus on convenience.

2. Montway Auto Transport

Business Model: Large, well-established auto transport broker.
- Vast Carrier Network: Boasts one of the largest networks of carriers over 15,000, increasing the likelihood of finding a suitable carrier quickly.
- Strong Online Presence & Tools: Offers instant online quotes, a robust online booking system, and real-time tracking for peace of mind. Their website is very user-friendly.
- Excellent Reputation: Consistently highly rated on independent review platforms e.g., A+ BBB rating, high scores on Transport Reviews, Google. They handle over 100,000 shipments annually.
- Customer Support: Known for professional and responsive customer service.
- Guaranteed Pickup Dates: Offers options for guaranteed pickup dates for an additional fee, catering to time-sensitive needs.
Pricing Structure: Requires a deposit upon booking.
Weaknesses:
- Deposit Required: Unlike TrueCarriers.com, Montway typically requires an upfront deposit.
- Cost: Can sometimes be slightly more expensive than smaller brokers due to their premium service and extensive network.
Best For: Customers who value reliability, extensive options, transparent online processes, and proven customer satisfaction, and are willing to pay a deposit for that assurance.

3. Sherpa Auto Transport

Business Model: Auto transport broker known for its unique “Price Lock Promise.”
- Price Lock Promise: Guarantees your quoted price will not change, providing unparalleled price certainty. If it increases due to carrier rates, they cover up to $300 of the difference. This eliminates a common customer concern. Their price adjustment rate is less than 5% of shipments.
- High-Quality Carriers: Focuses on vetting and working with only highly-rated carriers to ensure quality service and minimize issues.
- “Clean Car Guarantee”: A small but thoughtful perk where they offer a complimentary car wash reimbursement.
- Strong Customer Service: Known for clear communication and proactive support.
Pricing Structure: Requires a deposit. Their initial quotes might be slightly higher to account for the “Price Lock Promise.”
- Initial Price: May appear slightly higher initially compared to companies that don’t offer a price guarantee, as they build in a buffer.
- Deposit Required: Similar to Montway, a deposit is typically required.
Best For: Customers who prioritize price certainty and avoiding hidden fees above all else. Ideal for those who want a clear, final cost upfront.

Comparative Summary

Feature	TrueCarriers.com	Montway Auto Transport	Sherpa Auto Transport
Business Model	Broker	Broker	Broker
Upfront Deposit	No deposit upfront	Yes	Yes
Price Certainty	Claims transparent pricing. no guarantee	Quote is an estimate. can fluctuate	Price Lock Promise guaranteed price
Carrier Network	Reliable network size not specified	Very extensive 15,000+ carriers	Vetted, high-quality carriers
Online Tracking	Not explicitly mentioned/visible	Robust online tracking available	Available
Reputation	Self-asserted “excellent reviews”. needs external validation	Excellent A+ BBB, high independent ratings	Excellent A+ BBB, high independent ratings
Service Range	Comprehensive cars, RVs, boats, int’l, etc.	Comprehensive cars, RVs, boats, int’l, etc.	Comprehensive cars, motorcycles, open/enclosed
Customer Service	“Great customer service” claimed	Highly rated, responsive	Highly rated, proactive, transparent
Unique Selling Point	No upfront deposit	Vast network, strong online tools, proven reliability	Price Lock Promise, Clean Car Guarantee

In conclusion, TrueCarriers.com’s “no upfront deposit” is a compelling feature that differentiates it from many competitors.

However, companies like Montway and Sherpa offer robust online tools, extensive carrier networks, and clearer commitments on price or service quality that might appeal to customers prioritizing transparency and certainty from the outset.

The best choice ultimately depends on an individual’s specific needs, budget, and priorities for their vehicle transport.

Ensuring a Smooth TrueCarriers.com Experience

To ensure a smooth and successful experience with TrueCarriers.com, or any auto transport service, proactive preparation and clear communication are paramount.

While TrueCarriers.com highlights convenience and transparency, taking certain steps can mitigate potential issues and set clear expectations.

1. Thoroughly Review the Quote and Terms

Detailed Breakdown: When you receive a quote from TrueCarriers.com, ensure it’s a comprehensive breakdown of all costs. Ask if there are any potential hidden fees or surcharges that might arise. A truly transparent quote should leave no room for ambiguity.
Read the Fine Print: Before confirming your booking, carefully read their terms and conditions, especially sections related to:
- Cancellation Policy: Understand deadlines and potential fees if you need to cancel.
- Payment Terms: Clarify when payment is due e.g., upon dispatch, upon delivery, or in installments. With “no upfront deposit,” ensure you understand the payment trigger.
- Insurance Coverage: While they state trucks are covered up to $1,000,000 and vehicles up to $250,000, understand what this coverage entails, what types of damage are covered, and the claims process. Some policies might have deductibles or exclusions. It’s estimated that roughly 5% of vehicle transports encounter some form of minor damage, making insurance clarity critical.
- Delivery Windows: Clarify estimated pickup and delivery windows. Auto transport is not an exact science. flexibility is often required. Understand what constitutes a “delay” and any potential remedies.

2. Prepare Your Vehicle Properly

Proper vehicle preparation is crucial for a smooth transport and to prevent potential issues.

Clean Your Vehicle: Wash your car thoroughly before pickup. This makes it easier for you and the carrier to perform a detailed inspection and document any existing damage.
Remove Personal Items: Do not leave any personal belongings, valuables, or aftermarket accessories e.g., detachable GPS, toll passes, CDs, loose change inside the vehicle. Auto transport insurance typically does not cover personal items. If items must remain, secure them in the trunk and understand they are at your own risk. Claims for lost or damaged personal items are usually rejected.
Perform a Mechanical Check:
- Fluid Levels: Ensure all fluid levels oil, coolant, brake fluid are adequate.
- Tires: Check tire pressure.
- Fuel: Leave only about a quarter tank of fuel. This reduces weight and enhances safety, as a full tank adds unnecessary weight. Most carriers prefer less than 1/4 tank of fuel.
- Battery: Ensure the battery is fully charged and secure.
Disable Alarms: Turn off any car alarms or anti-theft devices to prevent them from activating during transit and draining the battery or annoying the driver.
Fold Mirrors & Antennas: If possible, fold in side mirrors and retract antennas to prevent damage during loading or transit, especially on open carriers.
Remove Loose Parts: Take off any removable parts like spoilers, luggage racks, or custom aftermarket additions that could become detached.
Document Existing Damage: Take detailed photos or videos of your vehicle from all angles, documenting any existing dents, scratches, or imperfections before pickup. This serves as vital proof of the vehicle’s condition prior to transport. Date and time-stamp these records.

3. Communicate Effectively

Be Accessible: Provide accurate contact information and be available by phone during the pickup and delivery windows. Drivers often call an hour or two in advance.
Clear Instructions: Provide clear and concise pickup and delivery addresses. Note any access restrictions e.g., narrow streets, low-hanging trees, gated communities that might affect large carrier trucks.
Pre-Inspection at Pickup: Be present during pickup to inspect the vehicle with the driver and review the Bill of Lading BOL. This document details the vehicle’s condition upon pickup and is crucial for any potential claims. Sign it only if you agree with the assessment.
Post-Inspection at Delivery: Upon delivery, immediately inspect your vehicle again with the driver before signing the BOL. Compare its current condition to your pre-transport photos and the initial BOL. Note any new damage directly on the BOL before signing. If new damage is found, take clear photos of it on the spot. This is critical for filing a claim. Over 90% of damage claims are approved when properly documented on the BOL at delivery.

4. Post-Delivery Follow-Up

Final Payment: Ensure you complete the final payment as per the agreed terms.
Unpack and Inspect: After the driver leaves, do a more thorough inspection of your vehicle.
Provide Feedback: Consider leaving a review for TrueCarriers.com based on your experience. This helps other potential customers and provides valuable feedback to the company.

By following these guidelines, you can significantly enhance your experience with TrueCarriers.com, ensuring your vehicle is transported safely and efficiently while protecting your interests.

Conclusion

Based on a comprehensive review of their website, TrueCarriers.com positions itself as a reliable and experienced auto transport service, offering a broad spectrum of solutions for various vehicle types and customer needs.

With 13 years of experience and claims of being fully licensed, bonded, and insured, they appear to have the foundational elements for a legitimate operation.

However, like any service, potential users should conduct their due diligence.

While the promise of “excellent reviews” is made, seeking independent, third-party validations on reputable review platforms would provide a more objective perspective.

Similarly, delving into the specifics of their cancellation policy and detailed insurance claims process beyond the high-level statements on the website is advisable.

In a market where trust and transparency are paramount, TrueCarriers.com’s “no upfront deposit” offers a distinct advantage, reducing initial financial risk for customers.

This model, combined with their comprehensive service offerings, makes them a viable option for those seeking dependable vehicle transport.

Ultimately, a smooth experience hinges on clear communication, thorough understanding of terms, and proactive preparation of your vehicle, irrespective of the chosen carrier.

Always ensure that the service aligns with your personal and ethical standards, and prioritize clear communication throughout the process.

Frequently Asked Questions

What is TrueCarriers.com?

TrueCarriers.com is an auto transport service provider that facilitates the shipping of various vehicles, including cars, motorcycles, RVs, and boats, both nationally and internationally. They connect customers with a network of carriers.

Is TrueCarriers.com a legitimate company?

Yes, based on their website, TrueCarriers.com states they are “fully licensed, bonded, and insured” and claim over 13 years of experience in the auto transport industry, indicating they are a legitimate operation.

How does TrueCarriers.com work?

TrueCarriers.com works by connecting customers who need to transport vehicles with professional carriers.

Customers request a quote, and if they proceed, TrueCarriers.com dispatches the vehicle to a suitable carrier for door-to-door pickup and delivery.

Does TrueCarriers.com require an upfront deposit?

No, TrueCarriers.com explicitly states “no deposit upfront.” This means customers typically do not pay until the service is in progress or completed, which is a significant advantage for many users. Panelcompany.co.uk Reviews

What types of vehicles can TrueCarriers.com transport?

TrueCarriers.com can transport a wide range of vehicles, including cars, motorcycles, RVs, boats, ATVs, and oversized vehicles.

Does TrueCarriers.com offer international shipping?

Yes, TrueCarriers.com offers “International auto transport” services, catering to customers who need to ship vehicles across borders.

Is my vehicle insured during transport with TrueCarriers.com?

Yes, TrueCarriers.com states that their trucks are “covered up to $1,000,000” and “each vehicle is covered up to $250,000,” providing insurance coverage during transit.

How do I get a quote from TrueCarriers.com?

You can get a quote from TrueCarriers.com by filling out the “GET QUOTE” form on their website or by calling their phone number: 302-766-7042.

What is the difference between open and enclosed transport?

Open transport is the most common and cost-effective method where your vehicle is exposed to the elements. Gmc.com Reviews

Enclosed transport is a premium service that protects your vehicle from weather and road debris, typically used for luxury or classic cars.

How long does vehicle transport typically take with TrueCarriers.com?

While specific timelines are not detailed on their homepage, transport times depend on distance, route, and chosen service e.g., expedited. It’s best to inquire about estimated delivery windows when getting a quote.

Can I track my vehicle during transport with TrueCarriers.com?

The website does not explicitly mention an online tracking system.

It is advisable to inquire about tracking capabilities when booking your service.

What should I do to prepare my car for transport?

Before transport, clean your car, remove personal belongings, ensure fluid levels are adequate, leave about a quarter tank of fuel, disable alarms, and take photos of any existing damage. Mgid.com Reviews

What is the cancellation policy for TrueCarriers.com?

The website does not provide explicit details on its cancellation policy.

Given the “no deposit upfront” policy, cancellation before carrier assignment typically incurs no fees, but it’s crucial to contact them directly for specific terms regarding booked services.

Does TrueCarriers.com offer door-to-door service?

Yes, TrueCarriers.com advertises “TOP RATED DOOR TO DOOR SERVICE,” indicating they pick up and deliver your vehicle directly to your specified locations.

Does TrueCarriers.com offer discounts for military personnel?

Yes, TrueCarriers.com states they provide “special prices for military moves.”

Who are TrueCarriers.com’s main clients?

TrueCarriers.com serves various clients, including households moving, auto auctions, military personnel, dealerships, and individuals transporting vehicles for exhibitions. Roundwoodvets.co.uk Reviews

How does TrueCarriers.com handle damage claims?

While they state insurance coverage, the website does not detail the claims process.

It’s recommended to document your vehicle’s condition thoroughly before and after transport and directly contact TrueCarriers.com for their specific claims procedure.

Is TrueCarriers.com a direct carrier or a broker?

Based on the mention of a “reliable carrier network” and connecting customers with “professional staff” to ship vehicles, TrueCarriers.com appears to operate as an auto transport broker.

Can I leave personal items in my vehicle during transport?

It is generally advised to remove all personal belongings from your vehicle before transport, as insurance typically does not cover personal items.

How reliable is TrueCarriers.com’s carrier network?

TrueCarriers.com claims to have a “reliable carrier network” and has “13 years experience,” suggesting they work with vetted and trustworthy transportation partners. Dribbledays.com Reviews

Truecarriers.com Reviews