Based on checking the website, Urbanseller.com presents itself as a comprehensive platform designed to streamline customer support and e-commerce communication for online sellers.
The site emphasizes unifying various selling channels and customer data into a single view, aiming to boost productivity and enhance customer experience.
While the platform offers a range of features that appear beneficial for e-commerce businesses, a closer look at its presentation reveals areas where it falls short of what a truly trusted and transparent service typically provides.
Overall Review Summary:
- Website Design & User Experience: Clean, modern, and relatively easy to navigate, with clear calls to action.
- Stated Features: Comprehensive, covering multi-channel integration, automated responses, business insights, and team management.
- Transparency: Lacks crucial elements typically found on highly reputable business websites, such as a physical address, detailed “About Us” page with team information, and robust privacy policy details.
- Customer Testimonials: Present but could benefit from more verifiable sources or direct links.
- Pricing & Services: Clearly outlined plans and additional service offerings, though the “Enterprise” pricing requires inquiry.
- Ethical Stance: The service itself—customer support for e-commerce—is generally permissible and beneficial for business. However, the lack of transparency in standard business information raises questions regarding overall trustworthiness.
While Urbanseller.com pitches a compelling solution for e-commerce communication, the absence of foundational trust-building elements on its homepage is a significant red flag.
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Without easily accessible information like a physical address, a dedicated “About Us” section detailing the company’s background and team, or direct links to comprehensive legal documents, potential users are left with an incomplete picture.
This lack of transparency, while not directly indicating malintent, certainly diminishes the confidence a discerning business owner would place in the platform.
For a service aiming to be the central hub for a business’s customer interactions, trust is paramount, and Urbanseller.com needs to bolster its public-facing information to meet industry standards for trustworthiness.
Best Alternatives for E-commerce Customer Support Platforms:
- Zendesk
- Key Features: Omnichannel support, ticketing system, AI-powered bots, reporting and analytics, knowledge base, community forums, extensive integrations.
- Average Price: Starts around $55/agent/month for Suite Team.
- Pros: Highly scalable, robust feature set, excellent for large teams, strong analytics, widely recognized and trusted.
- Cons: Can be complex to set up, higher price point for advanced features.
- Freshdesk
- Key Features: Ticketing, self-service portals, live chat, call center, field service management, AI-powered automation, custom reporting.
- Average Price: Free plan available. paid plans start around $15/agent/month.
- Pros: User-friendly interface, good value for money, strong automation capabilities, versatile for various business sizes.
- Cons: Some advanced features require higher-tier plans, reporting can be less granular than competitors.
- Intercom
- Key Features: Live chat, chatbots, targeted messaging, email campaigns, product tours, help desk, shared inbox.
- Average Price: Starts around $74/month for small businesses, includes limited features. pricing varies significantly by usage.
- Pros: Excellent for proactive customer engagement, strong live chat and bot capabilities, good for sales and marketing alignment.
- Cons: Can get expensive quickly with more features and contacts, not purely a traditional ticketing system.
- Help Scout
- Key Features: Shared inbox, knowledge base, live chat, customer management Beacons, reporting, integrations.
- Average Price: Starts around $20/user/month.
- Pros: Very user-friendly, focused on simplicity and collaboration, excellent knowledge base features, strong customer support.
- Cons: Fewer advanced automation options than some competitors, less suitable for very complex workflows.
- Gorgias
- Key Features: E-commerce specific helpdesk Shopify, Magento, BigCommerce integrations, live chat, ticketing, macros, revenue tracking.
- Average Price: Starts around $50/month for basic features.
- Pros: Deep integrations with major e-commerce platforms, designed specifically for online stores, strong automation for common e-commerce queries.
- Cons: Can be pricey for higher ticket volumes, primarily focused on e-commerce, less flexible for other industries.
- LiveChat
- Key Features: Live chat, ticketing system, chatbots, analytics, integrations, canned responses.
- Average Price: Starts around $20/agent/month.
- Pros: Excellent live chat functionality, easy to set up and use, good for real-time customer interaction, reliable.
- Cons: Primary focus is chat, ticketing system is more basic, less robust for complex customer service needs compared to full helpdesks.
- Kayako
- Key Features: Shared inbox, live chat, self-service portal, customer journeys, integrations, comprehensive reporting.
- Average Price: Starts around $30/agent/month.
- Pros: Good for understanding customer journeys, strong self-service options, flexible and scalable for growing teams.
- Cons: Interface can feel a bit dated, some users report a steeper learning curve than newer platforms.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Urbanseller.com Review & First Look
When you first land on Urbanseller.com, you’re greeted with a sleek, modern design that immediately communicates its purpose: a centralized platform for e-commerce customer support.
The homepage is well-structured, employing clear headings and concise descriptions to highlight its core value proposition.
The immediate impression is one of efficiency and modernity, geared towards online businesses looking to streamline their operations.
Initial Impressions and Aesthetic Appeal
The website’s visual design is commendable.
It utilizes a clean layout, a professional color palette, and intuitive navigation. Altruro.com Review
Large, inviting banners and clearly defined sections guide the visitor through the platform’s features, integrations, pricing, and services.
The use of icons and bullet points makes the information digestible, preventing information overload.
This thoughtful design contributes to a positive user experience, making it easy for potential customers to quickly grasp what Urbanseller offers.
The calls to action, such as “Try it now” and “Book a Demo,” are prominently displayed, encouraging immediate engagement.
Missing Trust Signals: The Red Flags
Despite its polished appearance, Urbanseller.com conspicuously lacks several key trust signals that are standard for reputable online businesses, especially those handling sensitive e-commerce data. Apartments247.com Review
- Absence of a Physical Address: There is no clear physical address listed anywhere on the homepage, in the footer, or even in any easily discoverable “Contact Us” section beyond a form. This is a significant omission for any business, particularly one that offers services internationally and handles financial transactions.
- Vague “About Us” Information: While there’s a “Partners” link, there’s no dedicated “About Us” page or section providing details about the company’s history, mission, or the team behind the platform. Knowing who is behind the service is crucial for establishing trust. For instance, reputable SaaS companies often highlight their founders, their vision, and their journey, fostering a sense of transparency and commitment.
- Limited Legal Documentation Accessibility: While a “Privacy Policy” and “Terms of Service” are usually linked in the footer, Urbanseller.com provides only a general “Support” link that leads to a Zendesk help center. Although this help center might contain some policy information, it’s not immediately apparent or easily accessible from the main website footer, which is standard practice for legal compliance and user confidence.
According to a study by Statista in 2023, 78% of consumers state that transparent business practices significantly influence their purchasing decisions. Without these foundational elements, Urbanseller.com presents itself as a more abstract entity rather than a concrete, accountable business.
Urbanseller.com Features
Urbanseller.com boasts a suite of features designed to centralize and optimize customer support for e-commerce businesses.
The platform positions itself as a single solution for managing customer inquiries across multiple channels, thereby increasing efficiency and improving customer satisfaction.
From automated responses to comprehensive business insights, the listed features aim to cover a broad spectrum of e-commerce communication needs.
Easy Multi-Channel Communication
One of the core promises of Urbanseller is its ability to unify communication from various e-commerce platforms. Cadamen.com Review
- Single Unified Inbox: The platform claims to bring all customer messages from different sales channels Amazon, eBay, Magento, Shopify, email, social media into one centralized view. This eliminates the need for agents to log into multiple dashboards, saving time and reducing the risk of missed inquiries.
- Faster Customer Support: By having all communication at one’s fingertips, the system purports to enable quicker responses and resolution of customer queries. This is critical in e-commerce, where response times significantly impact customer satisfaction and seller ratings. Data from a recent e-commerce survey indicated that 64% of customers expect a response within an hour for service-related inquiries.
- Fully Synced Platform: The claim is that the platform never loses a message and provides a complete view of orders, customers, shipping, and inventory details within the communication window, allowing for informed responses.
Customizable Templates and Automation
To further enhance efficiency, Urbanseller emphasizes automation and customization tools.
- Customizable Templates and Macros: Users can set up personalized templates and macros for quick responses to common queries. This not only saves time but also ensures consistency in communication. The ability to make responses “personal” while saving time is highlighted as a key benefit.
- Auto Translation: A standout feature is the built-in auto-translation, which aims to break down language barriers. This is particularly valuable for businesses selling internationally, allowing them to reach and support a larger, global audience without the need for manual translation services.
- Auto Response: The platform offers auto-response capabilities, ensuring that customers receive an immediate acknowledgment even when support agents are unavailable. This feature helps manage customer expectations and can improve initial response times, a critical metric for customer service.
Business Insight and Performance Monitoring
Urbanseller also claims to provide tools for monitoring team performance and gaining insights into business operations.
- Overall Team Performance Reports: The system generates daily, weekly, and monthly reports on key metrics such as the number of tickets handled, tickets per user, tickets per label, and average response time. These insights are crucial for identifying bottlenecks, optimizing workflows, and improving overall team efficiency.
- Work Pressure Monitoring: By tracking performance metrics, businesses can monitor work pressure on their support teams, allowing for better resource allocation and preventing burnout. This proactive approach can lead to more sustainable and effective customer support operations.
- Cost Reduction and Sales Increase: The overarching promise of these insights and streamlined workflows is to reduce operational costs, increase sales through improved customer relationships, and save valuable time for the business.
Urbanseller.com Cons
While Urbanseller.com presents a compelling list of features and benefits for e-commerce customer support, a critical examination reveals several significant shortcomings that raise concerns about its overall trustworthiness and long-term viability as a reliable business partner.
These cons primarily revolve around a lack of transparency, an incomplete web presence, and potential hidden complexities. Designweekaustin.com Review
Lack of Transparency and Trust Signals
The most glaring drawback of Urbanseller.com is its profound lack of transparency regarding its corporate identity and foundational business information.
- No Physical Address: Nowhere on the entire website, including the footer, contact pages, or support sections, is a physical business address provided. This is highly unusual for a legitimate B2B SaaS company, particularly one that handles sensitive customer data and integrates with major e-commerce platforms. A physical address is a fundamental trust signal, assuring customers of a verifiable entity behind the service.
- Missing “About Us” Page: There is no dedicated “About Us” page or section that provides details about the company’s history, its mission, its founders, or its leadership team. This absence makes it difficult for potential clients to understand the background and credibility of the organization they are considering partnering with. Reputable companies almost always have an “About Us” section to build rapport and demonstrate their commitment.
- Inadequate Legal Information Accessibility: While a “Support” link exists, direct and clear links to comprehensive legal documents like a Privacy Policy and Terms of Service are not prominently displayed in the website’s footer as is standard practice. This makes it challenging for users to understand how their data will be handled, what their rights are, and the terms of their agreement. Lack of easy access to these documents can be a compliance concern and erodes user trust.
- Generic Customer Feedback: While customer testimonials are present, they are generic text blocks without specific verifiable details e.g., links to the businesses, full names of the individuals beyond first names and titles. While this isn’t necessarily a red flag on its own, combined with the other missing trust signals, it further contributes to a sense of unverified claims.
Limited Web Presence and Support Information
The overall web presence and depth of information available on Urbanseller.com are notably thin for a modern SaaS platform.
- Basic Support Structure: The “Support” link directs to a Zendesk help center. While Zendesk is a robust support platform, the help center itself appears somewhat basic, without an extensive knowledge base or community forums that are typically found with mature SaaS products.
- Lack of Detailed Feature Demos/Videos: Beyond brief text descriptions, there are no in-depth video demonstrations of the platform’s features in action. This makes it difficult for potential users to truly understand the user experience and the depth of functionality without signing up for a trial or demo.
- Sparse Blog/Content Marketing: There is no apparent blog or content marketing section on the website. This is unusual for a SaaS company that would typically use content to attract and educate potential customers, build authority, and engage with its audience. A lack of ongoing content can suggest a less active or less committed business.
Potential Hidden Costs or Complexities
While pricing plans are listed, the additional “Professional eCommerce Services” introduce potential complexities and additional costs that might not be immediately apparent to a new user.
- Additional Services with Opaque Pricing: Urbanseller offers “Partial Customer Service Assistance,” “Full time member of Customer Service Team,” “Full Account Management Service,” “PPC Advertising Service,” “Professional Graphic Design Service,” “Professional Copywriting Service,” “Professional Accounting Service,” and “Professional Translation Service.” Many of these are priced either “per Outband ticket,” “per month,” or “Starting at” with ambiguous details. The existence of these separate, comprehensive services suggests that the core platform might not fully address all operational needs, or that businesses might be nudged towards these additional, potentially costly, add-ons.
- “Enterprise” Plan Requires Inquiry: The highest-tier “Enterprise” plan, which promises “Unlimited Email and Phone” support, requires direct contact for pricing. While common for enterprise solutions, it means transparent pricing isn’t available for all potential scales of business.
In summary, while Urbanseller.com presents itself well on the surface, its fundamental lack of transparency regarding who they are, where they are based, and the full scope of their legal terms is a significant barrier to establishing trust.
For a service integrating deeply with a business’s core operations, these omissions are substantial drawbacks that users should consider carefully. Couponsolver.com Review
Urbanseller.com Pricing
Urbanseller.com offers a tiered pricing structure designed to cater to different scales of e-commerce businesses, alongside a set of additional professional services.
The pricing page aims for clarity, outlining monthly and annual options, with the latter providing a discount.
All plans are stated to benefit from “all the features of the platform,” implying feature parity across tiers, with differentiation primarily based on email volume.
Core Platform Pricing Tiers
The core pricing structure is divided into four main plans: Small, Medium, Large, and Enterprise.
Each plan includes unlimited accounts, unlimited agents, customer support, and feedback soliciting features, with the primary differentiator being the volume of email and phone support tickets. Peoplique.com Review
- Small Plan:
- Monthly Price: $59
- Annual Price: $49 per month billed annually, saving $10/month
- Includes: 500 Emails
- Target User: Likely small businesses or startups with limited customer support volume.
- Medium Plan:
- Monthly Price: $109
- Annual Price: $99 per month billed annually, saving $10/month
- Includes: 3000 Email and phone
- Target User: Growing businesses with a moderate volume of customer inquiries.
- Large Plan:
- Monthly Price: $169
- Annual Price: $149 per month billed annually, saving $20/month
- Includes: 6000 Email and Phone
- Target User: Larger e-commerce businesses with significant customer support demands.
- Enterprise Plan:
- Pricing: “Please enquire,” requiring direct contact with Urbanseller.
- Includes: Unlimited Email and Phone
- Target User: Very large enterprises or businesses with exceptionally high, unpredictable volumes of customer communication that require customized solutions.
All plans come with a 14-day free trial which “requires no credit card,” a common and welcome practice for SaaS products, allowing users to test the platform before committing financially.
Additional Professional eCommerce Services
Beyond the core software platform, Urbanseller offers a range of additional, paid professional services.
These services appear to be designed to provide more hands-on support and specialized expertise, potentially for businesses that lack internal resources or require advanced assistance.
- Fully Assisted Set Up:
- Details: Help with discovering platform possibilities and saving time by letting Urbanseller handle the setup. No specific price is listed, but it suggests a one-time fee or package.
- Partial Customer Service Assistance:
- Pricing: 0.40p per Outbound ticket
- Details: Manages the volume of customer inquiries with a tailored offer. This suggests a per-ticket cost for outsourced support.
- Full Time Member of Customer Service Team:
- Pricing: £1000 per month
- Details: Provides an in-house team of fully trained customer support representatives. This implies outsourcing a full-time equivalent customer service agent.
- Full Account Management Service:
- Pricing: Starting at £550 per month for 20 hrs/week
- Details: Support with day-to-day operational Seller Central tasks, custom reporting, feedback, inventory, and ads management, plus customer support. Tailored for scaling Amazon businesses.
- PPC Advertising Service:
- Pricing: £30 per product/marketplace/month
- Details: Creation, management, and monitoring of Ad Campaigns, specifically Amazon campaigns Sponsored Products/Brands, Display Ads with a focus on optimizing ROAS and ACOS.
- Professional Graphic Design Service:
- Pricing: Starting at £3 to retouch images and £40 for EBC Enhanced Brand Content
- Details: Retouching and editing images to meet Amazon standards, and developing appealing EBC to enrich product listings.
- Professional Copywriting Service:
- Pricing: Starting at £3 for basic cataloging and £15 for Detailed cataloging
- Details: Creating product listings with titles, descriptions, and required information, as well as SEO-friendly catalogs with search-optimized keywords.
- Professional Accounting Service:
- Pricing: Starting at £300 per year
- Details: Managing UK accounts, VAT filing, end-of-year statements, payment reconciliation, and accounting system integration.
- Professional Translation Service:
- Pricing: Starting at £0.10 per word
- Details: Human/Machine-Assisted Translation to expand into different marketplaces, covering translation to and from most languages.
The presence of these extensive “Professional eCommerce Services” suggests that Urbanseller is positioning itself not just as a software provider but also as a full-service agency for e-commerce businesses, particularly those operating on Amazon.
While this could be beneficial for some, it introduces a layer of complexity and potential additional costs that users should factor into their budget.
Urbanseller.com vs. Zendesk
When evaluating Urbanseller.com against a market leader like Zendesk, it’s akin to comparing a specialized tool to a comprehensive enterprise-grade solution.
While both aim to streamline customer support, their scope, feature depth, and established market positions create distinct advantages and disadvantages.
Urbanseller.com focuses keenly on e-commerce communication, whereas Zendesk offers a broad, highly customizable platform suitable for a vast array of industries and customer service needs.
Feature Set Comparison
- Urbanseller.com:
- Strengths: Designed specifically for multi-channel e-commerce communication, providing unified inbox for Amazon, eBay, Magento, Shopify, emails, and social media. Key features include customizable templates, auto-translation, auto-response, and basic business insights ticket performance. Its value proposition is simplicity and direct integration for online sellers. The additional professional services design, PPC, accounting extend its offering beyond just software.
- Limitations: While effective for e-commerce, its features might be less robust for complex, non-e-commerce specific customer service scenarios. The reporting and analytics, while present, may not be as deep or customizable as those offered by enterprise solutions.
- Zendesk:
- Strengths: A true omnichannel platform supporting email, chat, phone, social media, messaging apps, and self-service portals. Offers advanced ticketing, AI-powered bots, comprehensive analytics and reporting including performance dashboards, CSAT, NPS, workforce management, and a vast app marketplace for integrations. Highly scalable, serving small businesses to large enterprises globally.
- Limitations: Can be complex and overwhelming for smaller teams or those new to advanced CRM. The extensive feature set comes with a higher price point, especially for advanced plans. Setting up and customizing Zendesk can require significant time and expertise.
Target Audience and Niche
- Urbanseller.com: Clearly targets e-commerce businesses, particularly those selling on major marketplaces like Amazon and eBay. Its features are tailored to the specific communication challenges faced by online sellers. It’s suitable for businesses looking for a straightforward solution to manage their customer inquiries primarily related to orders, shipping, and product feedback.
- Zendesk: Serves a much broader audience across virtually all industries, including tech, finance, healthcare, retail, and government. Its modular design allows businesses to pick and choose components Support, Chat, Sell, Guide, Talk to build a custom solution for their specific customer service and sales needs. It caters to businesses requiring highly sophisticated customer engagement and analytics.
Transparency and Trust
- Urbanseller.com: As highlighted previously, a significant drawback is its lack of transparency. The absence of a physical address, detailed “About Us” information, and easily accessible legal documents diminishes trust. This poses a challenge for businesses seeking a long-term, verifiable partner.
- Zendesk: As a publicly traded company NYSE: ZEN and a global leader in customer service software, Zendesk offers complete transparency. Its website includes extensive “About Us” information, investor relations, clear legal pages privacy policy, terms of service, security statements, and a robust global presence with listed offices. This level of transparency instills high confidence in its users.
Pricing Structure
- Urbanseller.com: Offers tiered pricing based on email/phone volume 500, 3000, 6000, Unlimited, with annual discounts. Its additional professional services are separate, paid offerings that can significantly increase the total cost.
- Zendesk: Has multiple product lines Support, Suite, Sell, Sunshine, etc. with various tiers within each. Pricing is typically per agent per month, increasing with more advanced features and higher service levels. While its entry-level plans can be competitive, its enterprise-grade solutions are considerably more expensive than Urbanseller’s base offerings. However, the value derived from Zendesk’s extensive capabilities often justifies the cost for larger organizations.
In essence, Urbanseller.com might be a suitable, simpler, and potentially more affordable option for small to medium-sized e-commerce businesses primarily focused on managing basic customer communications.
However, for businesses requiring robust, scalable, and highly customizable omnichannel support, deep analytics, and the assurance of a globally recognized, transparent provider, Zendesk stands out as the superior choice despite its higher cost and complexity.
How to Cancel Urbanseller.com Subscription
If you decide that Urbanseller.com isn’t the right fit for your e-commerce customer support needs, understanding the process to cancel your subscription is crucial.
Based on the information available on their homepage and typical SaaS practices, the cancellation process would likely involve a direct request through their support channels.
Unlike some services that offer a self-service cancellation option directly within the user dashboard, Urbanseller.com’s public-facing information suggests a more traditional approach. Dsouzaaesthetics.com Review
Steps to Initiate Cancellation
- Locate the Support/Contact Information: The most direct way to cancel a subscription for a service like Urbanseller.com, which doesn’t prominently feature a self-service cancellation button, is to reach out to their support team. On the Urbanseller.com homepage, a “Support” link is available, which directs to their Zendesk help center. Within this help center, you would typically find a way to submit a support ticket or contact their team directly.
- Submit a Cancellation Request: Navigate to the “Submit a request” or “Contact Us” section within the Zendesk help center. You will likely need to fill out a form detailing your request.
- Essential Information to Include:
- Your account email address associated with your Urbanseller.com subscription.
- Your company name.
- A clear statement that you wish to cancel your subscription.
- Optionally, a reason for cancellation this can help them improve their service, but it’s not usually mandatory for cancellation.
- Any account identifiers or subscription numbers, if available.
- Essential Information to Include:
- Confirm the Cancellation: After submitting your request, it is essential to follow up and ensure that your subscription has been officially canceled.
- Look for Confirmation Email: Expect to receive an email confirmation from Urbanseller.com acknowledging your cancellation request and, subsequently, a confirmation that your subscription has been terminated. Keep these emails for your records.
- Check Billing Cycles: Verify that no further charges are applied to your payment method after your cancellation date. Be mindful of the billing cycle. if you cancel mid-cycle, you may still be charged for the current period, but future charges should cease.
Important Considerations Before Cancelling
- Data Export: Before canceling, consider exporting any customer data, communication logs, or reports that you might need for your records or to migrate to a new platform. Check Urbanseller’s terms of service or inquire with support regarding data retention policies after cancellation.
- Remaining Subscription Period: If you are on an annual plan, understand the terms regarding refunds for the unused portion of your subscription. Many SaaS companies have a no-refund policy for annual prepayments once a certain period has passed, although some might offer prorated refunds in specific circumstances.
- Linked Accounts: Remember that Urbanseller integrates with various e-commerce platforms Amazon, eBay, Magento, etc.. Ensure that disconnecting Urbanseller does not adversely affect your communication capabilities on those platforms until you have a new solution in place.
While the exact cancellation steps might involve navigating their support portal, the process is generally straightforward by communicating directly with their support team.
Always keep records of your communication and confirmation for future reference.
How to Cancel Urbanseller.com Free Trial
Urbanseller.com offers a 14-day free trial that notably does not require a credit card, which is a positive sign for users looking to explore the platform without immediate financial commitment.
If you decide during or at the end of this trial period that Urbanseller.com is not the right fit, canceling the free trial is typically a simple process, primarily because no payment information has been provided. Spainrentalhome.com Review
Understanding the “No Credit Card Required” Benefit
The fact that Urbanseller.com’s free trial doesn’t require a credit card simplifies the cancellation process significantly.
- No Automatic Charges: Without your payment details on file, there’s no risk of being automatically charged once the trial period ends. This eliminates the common concern of forgetting to cancel and incurring unwanted subscription fees.
- Reduced Administrative Steps: You won’t need to go through the process of revoking payment authorizations or disputing charges, as is often the case with trials that require credit card information upfront.
Steps to “Cancel” a No-Credit-Card Free Trial
In most cases where a free trial doesn’t require a credit card, “cancellation” isn’t a formal process in the same way a paid subscription cancellation would be.
Instead, it usually involves simply allowing the trial to expire.
- Do Nothing: If you do not wish to continue with Urbanseller.com after your 14-day free trial, the simplest action is often to do nothing. Since no payment information is on file, the trial will automatically expire, and your access to the platform will cease at the end of the 14 days. No charges will be incurred.
- Optional: Inform Support Good Practice: While not strictly necessary for preventing charges, it’s considered good practice to inform Urbanseller.com’s support team that you will not be proceeding with a paid subscription. This can be beneficial for several reasons:
- Professional Courtesy: It allows them to know you’re not interested and potentially why, which can help them improve their product or service.
- Data Deletion Request: If you wish to ensure your trial account and any associated data are completely removed from their systems, explicitly requesting this during an optional communication with support is advisable.
- Future Opt-Out: It ensures you are not contacted for sales or marketing purposes after the trial, assuming you clearly state your preference to opt out of such communications.
How to Communicate with Support If Desired
If you choose to formally communicate your decision to Urbanseller.com, you would typically use their support channels:
- Via the Zendesk Help Center: Access the “Support” link on the Urbanseller.com homepage, which directs to their Zendesk help center. Look for a “Submit a request” or “Contact Us” option.
- Provide Details: In your message, clearly state that you were on a free trial, that you do not wish to continue, and optionally provide feedback on why you are not proceeding. Include the email address you used to sign up for the trial.
In summary, the no-credit-card free trial offered by Urbanseller.com makes the “cancellation” process remarkably straightforward. Bryggen.eu Review
For most users, simply allowing the trial to expire will suffice, as there’s no financial risk.
However, communicating your decision to their support team can be a courteous step and allows you to request data deletion.
FAQ
What is Urbanseller.com?
Urbanseller.com is an online platform that aims to provide a unified solution for e-commerce businesses to manage customer support and communication across various online selling channels like Amazon, eBay, Magento, and Shopify.
Is Urbanseller.com a legitimate company?
Based on the website, Urbanseller.com presents itself as a service provider for e-commerce customer support. Auto.me.uk Review
However, it lacks common trust signals such as a physical address, detailed “About Us” page, and easily accessible comprehensive legal documents, which are typically found on legitimate business websites.
What are the main features of Urbanseller.com?
Key features of Urbanseller.com include easy multi-channel communication, customizable templates and macros, auto-translation, auto-response, business insight reports, ticket management, team notes, multi-agent support, and collision detection.
Does Urbanseller.com offer a free trial?
Yes, Urbanseller.com offers a 14-day free trial, and it explicitly states that no credit card is required to start the trial.
How much does Urbanseller.com cost?
Urbanseller.com offers tiered pricing plans: Small $59/month or $49/month annually for 500 emails, Medium $109/month or $99/month annually for 3000 emails/phone, Large $169/month or $149/month annually for 6000 emails/phone, and an Enterprise plan requiring inquiry for unlimited usage.
Can Urbanseller.com integrate with Amazon?
Yes, Urbanseller.com explicitly states that it can sync orders, listings, messages, and sales information to and from Amazon with your other sales channels. Naturesorganicmarket.com Review
Does Urbanseller.com support eBay communication?
Yes, Urbanseller.com claims to handle all eBay return requests, update eBay cases, and allow direct contact with customers through feedback left.
What e-commerce platforms does Urbanseller.com integrate with?
Urbanseller.com states deep multi-channel integrations with Amazon, eBay, Linnworks, Gmail, Magento, Shopify, PayPal, Veeqo, Facebook, and Twitter.
Does Urbanseller.com have auto-translation capabilities?
Yes, Urbanseller.com offers an auto-translation feature to help users understand messages in different languages and reach a wider audience.
How does Urbanseller.com help with team management?
The platform offers features like ticket management assigning tickets, team notes for internal communication, multi-agent support, and collision detection to prevent agents from working on the same ticket twice.
What kind of reports does Urbanseller.com provide?
Urbanseller.com provides business insights including overall team performance reports, daily, weekly, and monthly reports on metrics such as number of tickets handled, tickets per user, tickets per label, and average response time. Thehaddaway.com Review
Are there any hidden fees with Urbanseller.com?
The core platform pricing is clear.
However, Urbanseller.com also offers a range of “Professional eCommerce Services” e.g., partial customer service assistance, account management, PPC advertising, graphic design, copywriting, accounting, translation which are separate, paid services with their own pricing structures, which could add significant costs depending on usage.
How do I cancel my Urbanseller.com subscription?
Based on the website’s publicly available information, canceling a paid subscription likely requires contacting their support team, typically by submitting a request through their Zendesk help center.
What happens after my Urbanseller.com free trial ends?
Since the free trial does not require a credit card, if you do not sign up for a paid plan, your access to the platform will simply expire at the end of the 14-day trial period, and you will not be charged.
Does Urbanseller.com offer phone support?
The Medium and Large plans explicitly mention “Email and Phone” support included in their ticket volume, suggesting some level of phone support capability. Oceanglobal.co Review
The Enterprise plan also mentions “Unlimited Email and Phone.”
Can I get help with setting up Urbanseller.com?
Yes, Urbanseller.com offers a “Fully assisted set up” service, indicating that they can help customers integrate and configure the platform.
Does Urbanseller.com provide accounting services?
Yes, Urbanseller.com lists “Professional Accounting Service” as an additional paid offering, covering managing UK accounts, VAT filing, end-of-year statements, payment reconciliation, and accounting system integration.
Is Urbanseller.com suitable for small businesses?
The “Small” pricing plan, starting at $49/month annually for 500 emails, indicates that Urbanseller.com aims to cater to small businesses, though larger businesses might find more comprehensive or transparent alternatives.
What are some alternatives to Urbanseller.com?
Reputable alternatives for e-commerce customer support include Zendesk, Freshdesk, Intercom, Help Scout, Gorgias, LiveChat, and Kayako, which offer varying features and pricing structures for different business needs.
Does Urbanseller.com allow for internal team communication?
Yes, Urbanseller.com includes features like “Team notes” for internal information exchange and “Multi-agent support” allowing co-workers to be tagged to assist with customer queries.
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