Based on checking the website, Veenas.com primarily operates as an online Indian and Sri Lankan grocery store, offering a wide array of food products, spices, and household items.
The platform appears to be a legitimate e-commerce site for purchasing South Asian groceries, with a focus on convenience and delivery services in the UK.
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Veenas.com Review & First Look
Veenas.com presents itself as a comprehensive online destination for Indian and Sri Lankan groceries, catering to a diverse customer base, particularly in the UK.
The website’s interface is clean and seemingly user-friendly, allowing for easy navigation through various product categories.
From the initial glance, it aims to replicate the experience of a physical South Asian grocery store in an online format, emphasizing variety and accessibility.
- Initial Impressions: The site’s layout is intuitive, featuring prominent sections for “Best-sellers,” “New Arrivals,” and a detailed “Browse All Categories” menu. This structure helps users quickly locate specific items or explore the extensive product range.
- Product Catalog Depth: Veenas.com boasts an impressive catalog, covering essentials like various types of rice Sona Masoori, Basmati, Ponni, etc., dals, flours, spices, and cooking oils. Beyond these staples, it also offers a selection of frozen products, halal meat, sweets, snacks, ready mixes, and even health and beauty items, along with household and Pooja worship essentials. This breadth of products positions it as a one-stop-shop for many South Asian households.
- Target Audience: The platform clearly targets individuals and families seeking authentic Indian and Sri Lankan ingredients who might not have easy access to specialized physical stores, or who prefer the convenience of online shopping and home delivery.
- Customer Testimonials: The homepage prominently features customer reviews, with positive feedback highlighting product quality, packaging, delivery speed, and customer service. Testimonials from individuals like Nimisha, Panny, Ali, and Saurav collectively paint a picture of a reliable service. These reviews often mention fresh produce, efficient delivery, and responsive customer support, which are critical factors for online grocery shopping.
Veenas.com Features
Veenas.com offers several features designed to enhance the online grocery shopping experience, making it convenient and efficient for its customers.
- Extensive Product Range:
- Groceries: A vast selection of staples including various types of rice Basmati, Sona Masoori, Ponni, flours Atta, Rava, Maida, dals Toor, Moong, Chana, and cooking oils Sesame, Sunflower, Groundnut.
- Spices & Masalas: Both whole and powdered spices, as well as pre-mixed masalas for various cuisines, catering to authentic South Asian cooking needs.
- Fresh Produce: A notable offering of fresh vegetables and fruits, including specialty items like Asian mangoes, which are highly praised in customer reviews.
- Specialty Items: Includes frozen products like parathas and samosas, halal meat, sweets, snacks, ready-to-eat meals, and a range of pastes, sauces, and pickles.
- Household & Pooja Items: Beyond food, the site also provides household cleaning products, kitchenware mixer grinders, pressure cookers, and items for religious ceremonies Pooja incense, lamps.
- User Account & Cart Management:
- Login/Register: Allows customers to create accounts for streamlined order tracking, repeat purchases, and managing wishlists.
- Shopping Cart: A standard e-commerce cart system where users can add and manage items before checkout.
- Delivery & Shipping Options:
- Flexible Delivery Dates: Customers can choose specific delivery dates, which is a significant advantage for planning, particularly for fresh produce.
- Weekend Delivery: An option for Saturday/Sunday delivery, though it requires an additional charge, indicating a commitment to serving customers with varied schedules.
- Delivery Area Check: A feature to check if delivery is available to a specific postcode, ensuring customers know before they shop extensively.
- Customer Support & Engagement:
- Multiple Contact Channels: Provides phone and email support, along with mentions of chat support in customer testimonials, suggesting multiple avenues for assistance.
- Proactive Aftercare: Reviews highlight instances of proactive customer service, like follow-up calls to ensure satisfaction, which builds trust and loyalty.
- FAQs & Policies: Comprehensive sections for Shipping Policy, Terms of Service, Privacy Policy, Refund Policy, Cancellation Policy, and Return Policy, along with a dedicated FAQ section, providing transparency and information to customers.
- Promotions & Bestsellers:
- Offer Displays: The homepage prominently displays special offers e.g., “Swathi Sona Masoori Rice 10kg. Only £14.99”, attracting budget-conscious shoppers.
- Bestsellers Section: Highlights popular products, guiding new customers and making it easier for repeat customers to find frequently purchased items.
- Brand Variety:
- Popular Brands: Stocks products from well-known South Asian brands such as TRS, Fudco, Heera, Haldiram’s, Taj, Ashoka, Diamond Foods, Natco, Top-Op, Gits, Daily Delight, Dabur, Double Horse, and Kerala Taste. This diverse brand selection ensures quality and caters to specific brand loyalties.
Veenas.com Pros & Cons
When evaluating an online grocery service like Veenas.com, it’s important to weigh both its strengths and areas where it might not meet every expectation.
- Pros:
- Extensive Product Selection: One of the biggest advantages is the vast array of Indian and Sri Lankan groceries, catering to almost every culinary need from staples to specialty items. This includes fresh produce, frozen foods, and even household and Pooja items.
- Authenticity: For those seeking authentic South Asian ingredients and brands, Veenas.com appears to be a reliable source, stocking products that can be hard to find in conventional supermarkets in the UK.
- Reliable Delivery Service: Customer reviews frequently praise the promptness and efficiency of the delivery. The ability to choose specific delivery dates, including weekend options for an extra charge, offers significant convenience.
- Strong Customer Service: Many testimonials highlight excellent customer support, including responsiveness to queries, proactive follow-ups, and assistance with website glitches, fostering a positive customer experience.
- User-Friendly Website: The navigation is intuitive, making it easy to browse categories, search for products, and manage the shopping cart.
- Competitive Pricing & Offers: The website promotes special offers and competitive pricing on popular items, which can result in good value for bulk purchases.
- Clear Policies: Comprehensive information on shipping, refunds, and cancellations is readily available, providing transparency to customers.
- Cons:
- Limited Geographical Reach UK-centric: While excellent for customers within the UK, the service is not available internationally, which could be a drawback for South Asians living elsewhere.
- Weekend Delivery Surcharge: Although convenient, the additional charge for weekend delivery might be a minor deterrent for some budget-conscious customers.
- Potential for Out-of-Stock Items: Like any large online grocery, there might be instances where popular items are temporarily out of stock, which can be frustrating for customers reliant on specific products. This is an inherent challenge for any online grocery service and not specific to Veenas.com, but worth noting.
- Dependence on Third-Party Delivery: While efficient, the reliance on third-party delivery services if applicable can sometimes lead to issues outside of Veenas.com’s direct control, such as occasional delays or handling mishaps.
- No Information on International Shipping: The website does not clearly state whether they offer international shipping, which might disappoint potential customers outside the UK looking for these specific products. Based on typical online grocery models, it’s generally UK-only.
Veenas.com Alternatives
While Veenas.com offers a robust service for Indian and Sri Lankan groceries in the UK, several other online and physical alternatives cater to similar needs.
The choice often depends on factors like specific product availability, delivery area, pricing, and personal preference for local vs. online shopping.
- Other Online Indian/Asian Grocery Stores in the UK:
- Red Rickshaw: A prominent online competitor offering a wide range of Asian groceries, including fresh produce, spices, and ready meals. Known for its extensive selection and efficient delivery.
- Star Bazaar: Another well-established online platform for Indian groceries, often featuring competitive prices and a good variety of products.
- Taj Stores: While primarily a physical store in East London, Taj Stores also has an online presence, providing a range of South Asian groceries and often known for its fresh meat and produce.
- Spiceland: Offers a selection of Indian groceries online, focusing on spices, flours, and other pantry staples.
- Major UK Supermarkets with World Food Aisles:
- Tesco, Sainsbury’s, Asda, Morrisons: These large supermarket chains have increasingly expanded their “World Foods” aisles, stocking a growing variety of Indian, Asian, and other international ingredients. While their selection might not be as specialized or extensive as dedicated Indian grocery stores, they offer convenience for everyday essentials.
- Ocado: As a major online-only grocery retailer, Ocado also carries a decent selection of international foods, and its general grocery delivery service is highly reliable.
- Local Asian/Indian Grocery Stores Physical:
- For those who prefer to pick their own produce or engage directly with shopkeepers, local Asian grocery stores remain a popular alternative. These stores often provide fresh, regional produce and a personalized shopping experience.
- Specialty Butcher Shops: For specific halal meat cuts or fresh fish that might not be easily available online, local halal butcher shops are often the preferred choice.
- Marketplaces and Wholesalers:
- Some larger cities might have wholesale markets or cash & carry options like the one mentioned by Veenas.com itself that cater to bulk purchases, often at competitive prices, though these are typically for businesses or very large households.
Veenas.com Pricing
Understanding the pricing structure of Veenas.com is crucial for customers looking to manage their grocery budget effectively.
Based on the website’s display, the pricing appears competitive, especially when considering the convenience of specialized product availability and home delivery.
- Product Pricing:
- Veenas.com lists individual product prices clearly on its website. For instance, “Swathi Sona Masoori Rice 10kg” is advertised at “Only £14.99,” indicating that bulk purchase options are available and often come with attractive pricing.
- Prices for various staples like dals, flours, and spices generally align with what one might expect from a specialist ethnic grocery store, often offering better value than mainstream supermarkets for equivalent products.
- The website frequently highlights “Best-sellers” and “New Arrivals” which can include promotional pricing or introductory offers.
- Delivery Charges:
- Standard Delivery: The website mentions a “Weekend Delivery Terms” section, indicating that specific charges apply for Saturday/Sunday delivery. This suggests that there might be a standard delivery charge for weekdays, or perhaps a free delivery threshold for orders exceeding a certain value, though specific details on standard charges are not immediately obvious from the homepage text. It’s common for online groceries to have a minimum order value for delivery or charge a flat fee below that threshold.
- Weekend Delivery Surcharge: The statement “Saturday/Sunday delivery selection is only valid if you pay Weekend Delivery charges during checkout. If you fail to pay the Weekend Delivery charges, your order will be delivered on the earliest available weekday,” confirms an additional cost for weekend service. This allows flexibility for customers who need specific delivery times.
- Payment Methods: While not explicitly detailed on the homepage text, a functional e-commerce site like Veenas.com would typically accept standard payment methods such as credit/debit cards Visa, MasterCard, etc. and potentially other options like PayPal or digital wallets.
- Value Proposition: The pricing, combined with the extensive product range and convenient delivery, positions Veenas.com as a value-for-money option for customers seeking authentic South Asian groceries without the hassle of visiting multiple physical stores. The positive customer reviews regarding quality and service also contribute to the perceived value.
- Comparison to Physical Stores: For many niche products, Veenas.com’s pricing might be comparable to or even better than smaller local Asian grocery stores, especially when considering the time and travel cost saved through delivery. For bulk items like large bags of rice or flour, the pricing is often very competitive.
How to Cancel Veenas.com Order/Subscription
While the primary business model of Veenas.com appears to be one-time grocery purchases rather than recurring subscriptions, it’s crucial for customers to understand the processes for order cancellation and related policies.
Based on the website’s available information, Veenas.com does provide clear policies regarding cancellations and refunds.
- Order Cancellation Policy:
- The website explicitly lists a “Cancellation Policy” under its “Customer Resources” section. This is a positive sign of transparency, indicating that guidelines are in place for customers wishing to cancel an order.
- Typically, for online grocery orders, cancellation is usually possible before the order is processed for dispatch. Once items are picked and packed, especially fresh produce, cancellation might become more difficult or subject to specific terms.
- Customers would likely need to contact Veenas.com’s customer service via phone or email, as provided on the site to initiate a cancellation request. It’s advisable to do this as soon as possible after placing an order if a change of mind occurs.
- The exact timeframe or conditions for a full refund upon cancellation would be detailed within the “Cancellation Policy” document on their site. This might include stipulations for perishable items or orders already in transit.
- Subscription Model or Lack Thereof:
- There is no overt indication on the homepage or in the categories that Veenas.com operates on a recurring subscription model for its groceries e.g., weekly vegetable boxes or monthly spice packs. The business appears to be transactional, where customers place individual orders as needed.
- Therefore, the concept of “canceling a subscription” in the traditional sense might not apply to Veenas.com’s core offering. However, if they were to introduce such a service in the future, clear cancellation mechanisms would be expected.
- Refund and Return Policy Relevance:
- Related to cancellations, the “Refund Policy” and “Return Policy” are also listed. These policies would govern what happens if an order cannot be canceled e.g., it’s already shipped or if there are issues with the delivered goods e.g., damaged or incorrect items.
- Customers should review these policies to understand their rights and the process for returning unsatisfactory products or seeking a refund post-delivery.
- Steps for Cancellation General Expectation:
- Review Policies: First, check the “Cancellation Policy” and “Refund Policy” on Veenas.com for specific terms and conditions related to your order type.
- Contact Customer Service: Reach out to Veenas.com’s customer support immediately, ideally by phone for urgent requests 020 8550 2700 or email [email protected].
- Provide Order Details: Have your order number and relevant details ready to expedite the process.
- Confirm Cancellation: Get confirmation from customer service that your order has been canceled and whether a refund will be processed.
Veenas.com vs. Competitors
When evaluating Veenas.com, it’s insightful to compare it against its main competitors in the online South Asian grocery market in the UK.
While all aim to serve a similar niche, their strengths and weaknesses can vary, influencing customer choice.
- Veenas.com Strengths in Comparison:
- Strong Customer Service: As highlighted in reviews, Veenas.com often receives praise for its responsive and proactive customer support, including follow-up calls and quick resolution of issues like website glitches. This personalized touch can be a significant differentiator.
- Reliable & Flexible Delivery: The option for chosen delivery dates, including weekend slots with a surcharge, offers a high degree of convenience and reliability, which is crucial for grocery shopping. Many customers value this predictability.
- Comprehensive Range Indian & Sri Lankan Focus: Veenas.com excels in providing a broad selection of both Indian and Sri Lankan specific items, which might be a more focused collection than some broader “Asian” grocery sites.
- Fresh Produce Quality: Multiple customer reviews specifically mention the freshness of vegetables and fruits, particularly Asian mangoes, indicating a strong supply chain for perishables.
- Where Competitors Might Have an Edge:
- Red Rickshaw:
- Broader Asian Focus: Red Rickshaw often markets itself as a pan-Asian grocer, offering products from various regions beyond just India and Sri Lanka e.g., East Asian, Southeast Asian. This might appeal to customers with diverse culinary interests.
- Subscription Boxes/Recipe Kits: Red Rickshaw has explored various models like recipe kits or subscription boxes for specific cuisines, which Veenas.com doesn’t explicitly advertise.
- Perhaps Larger Marketing Footprint: Red Rickshaw might have a slightly larger or more visible marketing presence in some regions.
- Star Bazaar / Taj Stores Online Presence:
- Established Brand Physical Roots: Both Star Bazaar and Taj Stores have strong roots as established physical grocery stores before expanding online. This might instill a sense of familiarity and trust for long-time customers.
- Local Pick-up Options: For customers near their physical locations, these competitors might offer convenient pick-up options, which Veenas.com being more delivery-centric may not provide as widely.
- Major UK Supermarkets Tesco, Sainsbury’s, Ocado:
- One-Stop Shop for All Groceries: For customers who want to purchase their entire weekly shop including mainstream Western items from one place, major supermarkets are unparalleled. Veenas.com is specialized, meaning customers might need to use two different services.
- More Frequent Delivery Slots: Larger supermarkets often have a wider array of delivery slots throughout the day and week, sometimes with very early or late options.
- Loyalty Programs: Major supermarkets typically offer robust loyalty programs, which can provide discounts or rewards over time.
- Red Rickshaw:
- Overall Niche & Value Proposition:
- Veenas.com carves out a strong niche by focusing on quality Indian and Sri Lankan products with a reliable, customer-centric delivery model. Its appeal lies in its specialization and commitment to fresh produce and excellent service within its specific domain.
Understanding Delivery & Shipping with Veenas.com
Effective delivery and shipping are paramount for any online grocery service, and Veenas.com appears to prioritize this aspect, offering options designed for customer convenience.
- Delivery Zones: While not explicitly detailed on the homepage, Veenas.com mentions a “HA04LY Where would you like us to deliver? SUBMIT” section, indicating they likely have specific delivery zones within the UK. This type of postcode checker is standard for online grocers to ensure they can service a customer’s location.
- Delivery Schedule & Options:
- Flexible Date Selection: A key feature highlighted by customer reviews is the ability to “choose the date for it to come.” This flexibility is a significant advantage, allowing customers to schedule deliveries when they are available to receive them, rather than being given a broad window.
- Weekend Delivery: Veenas.com explicitly states terms for “Weekend Delivery,” confirming that Saturday and Sunday deliveries are available. However, these require “Weekend Delivery charges during checkout.” If these charges are not paid, the order defaults to the “earliest available weekday.” This structure balances customer demand for weekend service with operational costs.
- Standard Weekday Delivery: While not detailed, it’s implied that weekday delivery is the default option and would likely have its own set of conditions regarding charges or free delivery thresholds.
- Shipping Policy: The presence of a “Shipping Policy” under “Customer Resources” is crucial. This document would outline:
- Delivery Times: Expected delivery windows after dispatch.
- Delivery Charges: Detailed breakdown of fees based on order size, location, and chosen delivery speed e.g., standard vs. weekend.
- Minimum Order Value: Any minimum purchase required to qualify for delivery or free delivery.
- Packaging: How products are packaged, especially perishables, to ensure freshness upon arrival.
- Missed Deliveries: Procedures for what happens if a customer is not available to receive their order.
- Damage/Loss: Policies regarding damaged or lost items during transit.
- Tracking and Notifications: Customer testimonials suggest Veenas.com provides good communication regarding order status. Panny’s review mentions “Order status were both emailed and texted all the time. Package tracking was spot on.” This indicates a robust system for keeping customers informed from order placement to delivery.
- Efficiency and Speed: Reviews like Mohiuddin’s praising “Very efficient and quick delivery for fresh Pakistani wood quality mangoes” and “next day delivery” suggest that Veenas.com is capable of rapid fulfillment, particularly for fresh produce or urgent orders.
Veenas.com Community & Engagement
Beyond just selling groceries, Veenas.com appears to foster a sense of community and actively engage with its customers, turning transactional interactions into more positive relationships.
- Customer Reviews & Testimonials:
- The website prominently features customer reviews directly on its homepage, indicating a value placed on customer feedback and transparency.
- The quality and detail of these reviews, such as those from Nimisha, Panny, Ali, Saurav, Deepa, Parth, Mohiuddin, and Janani, suggest genuine satisfaction and repeat business.
- These testimonials often highlight specific aspects like product quality fresh veg and fruits, Asian mangoes, delivery efficiency, and exceptional customer service, building social proof and trust for new visitors.
- The mention “See all reviews on Trustpilot” further reinforces transparency and allows potential customers to verify feedback on an independent platform.
- Proactive Customer Service:
- Panny’s review specifically mentions getting “a call from Suganya, checking if the orders and service made my satisfaction.” This proactive approach to aftercare goes beyond typical online customer service and contributes significantly to customer loyalty.
- Janani’s experience with a “site glitch” being fixed “in under an hour” by “support person Yogi,” followed by a check for replacements, demonstrates a highly responsive and customer-first support team.
- “Blog” Section:
- The presence of a “Blog” link in the footer suggests Veenas.com aims to provide content beyond just product listings.
- A blog can be a powerful tool for community engagement, offering:
- Recipes: Ideas for using their ingredients, especially niche Indian/Sri Lankan items.
- Cultural Insights: Information about festivals, traditions, or the origins of specific ingredients.
- Product Spotlights: Highlighting new arrivals or special uses for existing products.
- Behind-the-Scenes: Showcasing their sourcing, team, or operational efforts, building a human connection.
- Customer Stories: Featuring customer experiences or contributions.
- This content marketing approach can deepen the relationship with customers and position Veenas.com as an authority in South Asian cuisine and groceries.
- Social Media Presence Implied: While not explicitly linked on the provided text, most modern online businesses use social media to connect with their audience, share updates, and engage in conversations. A strong online community is often built through these platforms.
- Contact & Support Accessibility: The clear provision of phone number 020 8550 2700 and email [email protected] makes it easy for customers to reach out, fostering open communication. The physical shop location 77 – 79 High st, Barkingside, IG6 2AF UK also adds a layer of tangibility and trust, offering a physical point of contact for local customers.
Future Outlook and Growth Potential for Veenas.com
Veenas.com has established itself as a reputable online grocery provider for Indian and Sri Lankan goods in the UK.
Looking ahead, several avenues could contribute to its continued growth and market leadership.
- Expanding Product Range & Sourcing:
- Niche Regional Products: Deepening their inventory to include even more regional specialties from various parts of India and Sri Lanka could attract a wider and more diverse customer base within the South Asian diaspora.
- Ethical Sourcing & Organic Options: As consumer demand for sustainably sourced, organic, and ethically produced goods grows, highlighting or expanding such offerings could be a significant draw.
- Ready-to-Cook/Meal Kits: Capitalizing on the convenience trend, introducing curated meal kits or pre-prepped ingredient bundles for popular dishes could appeal to busy individuals and families.
- Technological Enhancements:
- Personalization: Implementing AI-driven recommendation engines to suggest products based on past purchases or browsing history could significantly enhance the shopping experience.
- Mobile App Development: A dedicated mobile app could provide a more seamless and personalized shopping experience, including push notifications for deals, order updates, and exclusive app-only offers.
- Enhanced Search & Filtering: More sophisticated search capabilities, including dietary filters e.g., vegan, gluten-free, specific allergy-friendly options, could improve discoverability.
- Subscription Services: While currently not a prominent feature, offering optional subscription services for regularly consumed staples like rice or dals could ensure consistent revenue and customer loyalty.
- Logistics & Delivery Optimization:
- Expanding Delivery Network: Continuously optimizing delivery routes and potentially expanding delivery zones within the UK to reach more remote areas.
- Faster Delivery Options: Exploring same-day or express delivery options in select urban areas for urgent needs, albeit potentially at a premium.
- Sustainable Delivery Practices: Investing in electric vehicles or optimizing packaging to reduce environmental impact, appealing to eco-conscious consumers.
- Marketing & Brand Building:
- Content Marketing Expansion: Leveraging the blog more extensively with engaging content such as recipes, cultural stories, nutritional guides, and interviews with community figures.
- Community Building: Actively engaging on social media platforms Facebook, Instagram, YouTube with cooking demonstrations, cultural celebrations, and interactive polls to build a loyal community.
- Partnerships: Collaborating with local South Asian community organizations, chefs, or food bloggers to expand reach and credibility.
- Loyalty Programs: Implementing a points-based loyalty program or referral bonuses to reward repeat customers and encourage new sign-ups.
- Physical Presence & Hybrid Models:
- While primarily online, the existing physical store suggests a potential for a hybrid model. This could involve expanding “click and collect” options or even establishing more smaller distribution hubs/mini-stores in key regions to facilitate faster local deliveries and customer interaction.
- Addressing Customer Feedback: Continuously monitoring customer reviews and feedback, both on their site and external platforms like Trustpilot, to identify areas for improvement and maintain high service standards.
By strategically investing in these areas, Veenas.com can solidify its position as a leading online provider of South Asian groceries, ensuring long-term growth and customer satisfaction.
Frequently Asked Questions
What is Veenas.com?
Veenas.com is an online Indian and Sri Lankan grocery store based in the UK, offering a wide range of food products, spices, fresh produce, household items, and Pooja essentials for home delivery.
Does Veenas.com deliver fresh vegetables and fruits?
Yes, based on customer reviews, Veenas.com is praised for delivering fresh vegetables and fruits, including specialty items like Asian mangoes.
What types of rice does Veenas.com sell?
Veenas.com sells a comprehensive variety of rice including Basmati Rice, Golden Sella Basmati Rice, Sona Masoori Rice, Ponni Rice, Matta Rice, Idly Rice, Red Rice, Samba Rice, Long Grain Rice, Brown Rice, Motta Karuppan Rice, Boiled Rice, Parboiled Rice, Easy Cook Rice, Bamboo Rice, Kalijeera Rice, Black / Kavuni Rice, Hand Pounded Rice, Wada Kolam Rice, Jasmine Rice, White Rice, Arborio Rice, and Sticky Rice.
Can I cancel an order on Veenas.com?
Yes, Veenas.com has a “Cancellation Policy” listed under its Customer Resources.
It’s advisable to contact their customer service as soon as possible if you wish to cancel an order.
Does Veenas.com offer weekend delivery?
Yes, Veenas.com offers Saturday and Sunday delivery options.
However, these are subject to additional “Weekend Delivery charges” that must be paid during checkout.
Are the products on Veenas.com authentic Indian/Sri Lankan brands?
Yes, the website lists popular and authentic South Asian brands such as TRS, Fudco, Heera, Haldiram’s, Taj, Ashoka, Diamond Foods, Natco, Top-Op, Gits, Daily Delight, Dabur, Double Horse, and Kerala Taste, indicating a focus on genuine products.
How can I contact Veenas.com customer service?
You can contact Veenas.com customer service by phone at 020 8550 2700 or via email at [email protected].
Customer reviews also suggest they offer chat support. Popcollectibles.store Reviews
Does Veenas.com have a physical store?
Yes, Veenas.com has a physical shop located at 77 – 79 High st, Barkingside, IG6 2AF UK, operating Monday to Saturday from 8:00 am to 6:00 pm.
What kind of frozen products does Veenas.com offer?
Veenas.com offers a range of frozen products including frozen flatbreads Parathas, Chapatis, Rotis, Naan, Parotas, frozen snacks Samosas, Halal Meat & Seafood Mutton, Lamb, and other frozen foods like Dosa / Idly Batter and Shredded / Grated Coconut.
Does Veenas.com offer any discounts or promotions?
Yes, the homepage often features special offers and displays best-selling items, which can include promotional pricing, such as “Swathi Sona Masoori Rice 10kg. Only £14.99.”
How do I track my order from Veenas.com?
According to customer reviews, Veenas.com provides order status updates via email and text, and their package tracking is generally spot on.
Is Veenas.com only for food items?
No, in addition to food items, Veenas.com also sells health & beauty products, household items like mixer grinders and cleaning products, and Pooja worship essentials.
What is the delivery area for Veenas.com?
While not explicitly detailed, Veenas.com has a postcode checker “Where would you like us to deliver? SUBMIT” on its website, indicating specific delivery zones within the UK.
Can I get halal meat from Veenas.com?
Yes, Veenas.com lists “Halal Meat & Seafood” as a category, offering options like Mutton and Lamb.
What payment methods does Veenas.com accept?
While specific payment methods are not listed on the provided homepage text, typically online grocery stores accept major credit/debit cards Visa, MasterCard and possibly other digital payment options.
Are there customer reviews available for Veenas.com?
Yes, Veenas.com prominently features customer reviews on its homepage and provides a link to “See all reviews on Trustpilot” for independent verification.
Does Veenas.com offer ready-to-eat meals or mixes?
Yes, Veenas.com has a category for “Ready Mix, Meals, Canned / Dried Foods,” which includes Ready Mix, Sweet Mix, Ready to Eat options, and Tinned Foods. Phygital.plus Reviews
What types of flours and atta does Veenas.com carry?
Veenas.com stocks a variety of flours and atta, including Atta, Rava / Maida, Gram Flour, Rice Flour, Semolina, Cornmeal, Steamed Wheat Flour, and Idly, Dosa, Puttu Flour.
Can I find Indian snacks and sweets on Veenas.com?
Yes, Veenas.com has a dedicated “Sweets & Snacks” category, offering items like Soan Papdi, Namkeen, Bhujia, Boondi, Chips & Crisps, and Biscuits.
What if my Veenas.com order is not satisfactory?
Veenas.com has a “Refund Policy” and “Return Policy” listed on its website.
Customers should consult these policies and contact customer service if they receive damaged, incorrect, or unsatisfactory items.
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