While WbizTool generally receives positive feedback, like any software, it isn’t without its quirks or areas that users have brought up as concerns. It’s helpful to know what some of these common complaints and issues are so you can have a balanced view.

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Slow Number Verification

This is one of the more consistent complaints. Some users have reported that the number verification process can be “painstakingly slow” to the point of making the service practically unusable for a period. This “crippling barrier to entry” can be frustrating, especially when you’re trying to quickly onboard and utilize the platform. While the core functionality works, this initial step can sometimes be a bottleneck.

Support System & Response Times

While overall customer support is praised, there are some specific points of feedback:

Ticketing System: A few users have suggested that WbizTool could benefit from upgrading to a proper ticketing system, as messages can occasionally get “lost or ignored”. While support has improved, this suggests a desire for more organized and trackable support interactions.
Weekend Support: Response times can sometimes be slower over the weekends. If you’re running critical campaigns, this is something to factor in, as immediate assistance might not always be available during non-business hours.

Meta API Support for High-Volume Users

This isn’t necessarily a “complaint” about WbizTool’s functionality but a crucial limitation for certain business models.

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No Official Meta API Support for Lifetime Deals: For businesses with very high WhatsApp messaging volumes (e.g., thousands or tens of thousands of messages daily), WbizTool’s lifetime deals typically don’t support the official Meta API. Meta charges transaction fees for its API, and to avoid these recurring costs, WbizTool leverages a different method (using your personal WhatsApp account). However, if you send a massive volume of messages through your personal WhatsApp account via automation, there’s a higher risk of your account being flagged as spam by Meta. This means WbizTool is not yet ideal for “bigger accounts” or “busy lines” where Meta’s official API is almost mandatory to avoid issues. If you plan on sending extremely high volumes, this is a significant consideration.

Incoming Message Automation Limitations

While WbizTool excels at automating outbound messages, some users note that automation for incoming messages is limited. This is often due to the significant resources required to handle and automate replies effectively. While you can monitor replies through your connected WhatsApp account, fully automated two-way conversations might not be as robust as some businesses might need.

Minor Input Format Issues

Some users have reported minor issues with input formats, which could lead to small hiccups during usage. This suggests that while generally easy to use, attention to detail in data formatting (especially for Excel uploads) is important. WebStarts Review

UniBox Add-on Not Included

One user expressed that a new add-on called UniBox (which is a monthly subscription) was not included in their lifetime deal plan and felt it should have been part of higher-tier packages. This isn’t a complaint about WbizTool’s core functionality, but rather a point about how additional features are monetized.

Overall, while WbizTool is lauded for its cost-effectiveness, ease of use, and generally good support, potential users should be aware of the slower number verification, the limitations for extremely high-volume messaging without the Meta API, and the lesser focus on fully automated incoming message handling. For most small to medium businesses focused on outbound communication, these might be minor issues, but for others, they could be critical.

WebStarts Customer Support Review

WbizTool Complaints & Common Issues