Webmate.me Reviews

Based on looking at the website, Webmate.me appears to be a legitimate and established UK-based internet service provider offering a comprehensive suite of digital solutions, including web hosting, email hosting, domain registration, broadband, and VoIP services.

Their website highlights over 25 years of operation, a commitment to customer service with numerous positive reviews, and a focus on speed, reliability, and carbon neutrality.

For individuals and businesses seeking reliable internet infrastructure, Webmate.me presents itself as a strong contender with a track record of consistent performance and customer satisfaction.

Webmate.me’s offerings align with the permissible and beneficial services often sought by individuals and businesses looking to establish or enhance their online presence and communication infrastructure.

These services facilitate honest trade, effective communication, and the dissemination of useful knowledge, all of which are encouraged.

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Their emphasis on reliable service, customer support, and environmental responsibility also resonates with principles of integrity and stewardship.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Webmate.me Review & First Look

Upon initial review, Webmate.me presents itself as a robust and long-standing internet service provider, deeply rooted in the UK, but serving a global clientele.

The website’s design is clean, professional, and easy to navigate, clearly showcasing their wide array of services.

What immediately stands out is their emphasis on longevity and customer satisfaction, boasting over 25 years in the industry and numerous 5-star reviews on platforms like Trustpilot and Google.

This suggests a company that has not only survived but thrived by consistently meeting customer expectations.

Established Reputation and Longevity

This long tenure signals stability and experience, often translating into more reliable infrastructure and seasoned support teams. Dominos.se Reviews

• Decades of Service: Being active since the “dial-up access days” as one customer mentioned, speaks volumes about their adaptability and resilience.
• Award-Winning: They highlight being a “Multi-Award Winning ISP,” which lends credibility and validates their claims of high-quality service. While specific awards aren’t detailed on the homepage, the general claim enhances their perceived excellence.
• Global Reach: Despite being UK-based, their network presence and customer base span globally, indicating robust infrastructure capable of handling international traffic and diverse client needs.

Customer-Centric Approach

A recurring theme throughout the Webmate.me homepage is their dedication to customer service.

They actively promote a “friendly, personal and plain-speaking support” model, a refreshing contrast to the often impersonal experiences with larger ISPs.

• No Salespeople: A unique selling proposition is their claim of employing “no salespeople,” suggesting a focus on providing honest advice and solutions rather than aggressive upselling. This aligns with ethical business practices.
• Low Call Queues: They promise “ultra-low call queues” and immediate access to expert assistance, aiming to minimize customer frustration.
• High Support Ticket Rating: An impressive 9.9/10 average customer support ticket rating, based on their internal metrics, underscores their commitment to resolving issues efficiently and effectively.
• Personalized Support: Customer testimonials frequently praise the personal touch, noting that staff remember them and offer genuine help, rather than reading from scripts. This fosters trust and loyalty.

Webmate.me Features

Webmate.me offers a comprehensive suite of internet services designed to cater to a broad spectrum of users, from individual home users to small businesses and large enterprises.

Their feature set is built around providing robust, reliable, and high-performance solutions.

Web Hosting & Website Builder

For anyone looking to establish an online presence, Webmate.me provides a robust foundation. Kreativeanimationstudio.com Reviews

• Premium Web Hosting: They offer “Premium Web Hosting that’s ultra fast and reliable – optimised for WordPress” starting from just £4.38 per month. This optimization is crucial for WordPress users, ensuring better performance and compatibility.
• Ultra-Fast Hosting Plans: The emphasis on “Ultra-Fast Hosting Plans” points to advanced server infrastructure and network optimization, crucial for website loading speeds and user experience.
• Website Design Options: For those who prefer a hands-off approach, Webmate.me offers “Fixed Price, Low Cost Website Design” services. They promise a modern website designed and built for a low fixed price of just £99, with a quick turnaround of 72 hours, which is ideal for startups.
• Web Builder Tool: Alternatively, users can “Build your own website easily with 1000’s of templates, images and fonts” starting from just £4 per month. This empowers individuals and small businesses to create their own sites without extensive technical knowledge.

Email Hosting

Professional email is a cornerstone of business communication, and Webmate.me provides dedicated solutions.

• Ultra-Reliable Business-Grade Email: They offer “Ultra-reliable business-grade email accounts @yourdomain” starting from just £2.92 per month per email box. This ensures a professional image and reliable communication.
• Domain Integration: The ability to host emails at your own domain name @yourdomain is essential for brand consistency and trust.

Broadband & Leased Lines

Webmate.me extends its services beyond hosting to core internet connectivity.

• Home & Business Broadband: They offer a range of broadband solutions, including “Full Fibre Broadband across the UK for home and business up to 2.5Gbps.” This caters to high-speed internet demands.
• 4G Broadband Solutions: For rural areas or temporary setups, “4G Home Broadband” is available, offering speeds up to 20Mbps download from £20 per month. This demonstrates adaptability to diverse connectivity needs.
• Ethernet Leased Lines: For enterprises requiring dedicated, high-capacity, and highly reliable internet, they provide “Ethernet Leased Lines up to 10Gbps,” ensuring consistent performance for critical operations.

VoIP & SIP Trunks 3CX Hosting

Modern communication often relies on Voice over Internet Protocol VoIP, and Webmate.me is well-equipped in this area.

• Reliable UK SIP Trunks: They offer “Reliable UK SIP Trunks for VoIP, with unlimited UK & Mobile calls included from just £7 per month.” SIP trunks are crucial for businesses using VoIP phone systems.
• 3CX Hosting PBX: Webmate.me provides “Business VoIP PBX” solutions, specifically “cloud-hosted PBX phone systems” that are “fully managed from just £7.50 /month.” They highlight “Experience the power of the world’s most advanced 3CX Hosted VoIP phone systems,” indicating specialized expertise in this widely used platform.
• SIP Trunk Wholesale / Reseller: This suggests that Webmate.me also caters to other businesses looking to offer VoIP services, indicating a robust backend infrastructure.

Webmate.me Pros & Cons

When considering any service provider, a balanced view of their strengths and weaknesses is crucial.

Webmate.me, despite its strong reputation, also has areas where it could be perceived differently depending on user priorities. Lynseriess.com Reviews

Pros

Webmate.me’s strengths predominantly lie in its reliability, customer service, and comprehensive offerings.

• Exceptional Customer Service: This is arguably their biggest selling point. With an “89.1% of Support Tickets answered within 1 hour” and a “17.33 seconds average call wait time,” their commitment to prompt and personalized support is evident. Testimonials frequently praise the knowledgeable and friendly UK-based team.
• High Uptime & Reliability: They manage their own “multi-continent, multi-honed, self-healing network and servers,” based primarily in Telehouse London, ensuring “99.999% Hosting and Email uptime.” This level of uptime is critical for businesses and individuals who cannot afford downtime.
• Transparency and Honesty: The claim of “No salespeople – so no hard sell or overselling – just good, honest advice” is a significant advantage, fostering trust. This approach minimizes pressure and allows customers to make informed decisions.
• Comprehensive Service Portfolio: From web hosting and email to broadband and VoIP, they offer a one-stop shop for diverse internet infrastructure needs, simplifying management for users.
• Long-Standing Experience: Over 25 years in the industry translates to deep expertise, established processes, and a proven track record, reducing risk for new customers.
• Carbon Neutral Operations: Their commitment to being “100% carbon neutral” appeals to environmentally conscious individuals and businesses, aligning with responsible practices.
• Positive Customer Retention: The statistic that “86% of customers choose to stay for over 10 years” is a powerful indicator of high customer satisfaction and loyalty.

Cons

While Webmate.me boasts many advantages, potential users might consider certain aspects.

• UK Focus: While they serve customers worldwide, their primary infrastructure and initial focus appear to be UK-centric. For international users, this might mean slightly higher latency compared to providers with more distributed global server locations, although their “multi-continent network” aims to mitigate this.
• Pricing Transparency for All Services: While some starting prices are listed, detailed tiered pricing for all services especially for higher-tier broadband or complex VoIP solutions might require direct inquiry, which could be a minor inconvenience for those looking for immediate, exhaustive cost breakdowns.
• Specific Service Limitations Minor: For example, the 4G Home Broadband is advertised at “up to 20Mbps download,” which might be slower than desired for some users in areas with better wired alternatives, though it’s positioned for rural and temporary solutions.
• Potential for Specific Niche Needs: While comprehensive, very niche or specialized hosting requirements e.g., specific high-performance computing needs, or highly customized server configurations beyond typical VPS offerings might require a discussion to ascertain full compatibility, as with any generalist provider.

Webmate.me Alternatives

While Webmate.me offers a robust suite of services, exploring alternatives is a wise approach for any discerning user.

The right choice often depends on specific needs, budget, and geographic location.

Here are some prominent alternatives across their key service areas: Dolphinanddog.com.au Reviews

Web Hosting & Website Building Alternatives

• Bluehost: A very popular choice, especially for WordPress users, often recommended by WordPress itself. Known for its ease of use, affordable starter plans, and solid support.
• SiteGround: Renowned for its excellent performance, advanced security features, and stellar customer support, particularly for WordPress, WooCommerce, and Joomla sites. They have data centers across multiple continents.
• Hostinger: Offers extremely competitive pricing, often with a focus on speed and user-friendliness, making it a good option for budget-conscious individuals and small businesses. They also provide a user-friendly website builder.
• DreamHost: Another long-standing provider, known for its strong privacy policy, excellent uptime, and unlimited bandwidth/storage on many plans. They are also officially recommended by WordPress.org.
• Wix/Squarespace: For those primarily seeking an intuitive website builder with integrated hosting, these platforms offer drag-and-drop interfaces, stunning templates, and all-in-one solutions, ideal for non-technical users.

Email Hosting Alternatives

• Google Workspace formerly G Suite: Offers professional email with Gmail, along with a suite of productivity tools Drive, Docs, Meet, Calendar. Highly reliable, secure, and widely adopted.
• Microsoft 365 formerly Office 365: Provides professional email with Outlook, coupled with the full Microsoft Office suite Word, Excel, PowerPoint and cloud services. Excellent for businesses already entrenched in the Microsoft ecosystem.
• Zoho Mail: A strong contender for businesses looking for a cost-effective, secure, and feature-rich email hosting solution. It also integrates with Zoho’s broader suite of business applications.

Broadband & Connectivity Alternatives UK-Specific Focus

Given Webmate.me’s UK base, alternatives here would largely be UK-focused ISPs.

• BT Broadband: The largest broadband provider in the UK, offering a wide range of ADSL, Fibre, and Full Fibre plans, often bundled with TV and phone services.
• Virgin Media: Known for its high-speed cable broadband, offering some of the fastest residential speeds in the UK, often alongside TV and phone packages.
• TalkTalk: Offers competitive pricing for broadband and phone packages, often targeting value-conscious customers.
• Sky Broadband: A major player offering various fibre broadband speeds, often bundled with Sky TV.
• Plusnet: Praised for its strong customer service and competitive pricing, particularly for fibre broadband.
• Specific Full Fibre Providers e.g., Hyperoptic, CityFibre partners: In areas where full fibre infrastructure is available, these providers often offer symmetrical or near-symmetrical gigabit speeds.

VoIP & SIP Trunking Alternatives

• RingCentral: A leading cloud-based communications platform offering comprehensive VoIP, video conferencing, and team messaging solutions suitable for businesses of all sizes.
• 8×8: Provides integrated cloud communications, contact center, and video conferencing solutions, particularly strong for businesses needing robust contact center capabilities.
• Vonage Business Communications: Offers flexible and scalable cloud phone systems with a wide array of features, suitable for small to medium-sized businesses.
• Gamma UK-focused: A major UK-based provider of SIP trunking and cloud PBX services, often through channel partners, known for its reliability and business focus.
• VoIP.ms: A popular choice for businesses and individuals seeking a highly customizable and pay-as-you-go SIP trunking service, allowing granular control over call routing and features.

When choosing an alternative, it’s crucial to assess factors like pricing, features, scalability, customer support reputation check independent reviews, and geographical coverage to ensure the provider aligns perfectly with your specific needs.

How to Cancel Webmate.me Subscription

Cancelling a subscription typically involves a straightforward process, but it’s always best to understand the specific steps to ensure a smooth transition and avoid any unexpected charges.

While Webmate.me’s website emphasizes its strong customer service and transparency, specific cancellation policies are usually detailed within their terms and conditions or a dedicated support section.

General Steps for Cancelling a Webmate.me Subscription:

1. Review Your Contract/Terms of Service: Before initiating cancellation, it’s crucial to locate and review the terms and conditions or the specific service agreement you entered into with Webmate.me. This document will outline: Mydreampartyshop.com Reviews

   • Notice Period: The minimum amount of notice required before cancellation e.g., 30 days, 60 days.
   • Cancellation Method: The official channels for cancellation e.g., through a control panel, email, phone call, written letter.
   • Refund Policy: Any eligibility for pro-rata refunds or if the service is non-refundable for the current billing cycle.
   • Early Termination Fees: Whether any penalties apply if you cancel before a minimum contract term expires though Webmate.me claims “No long contract tie-ins wherever possible,” always verify this for your specific service.
   • Data Retention: What happens to your data website files, emails after cancellation and for how long it might be accessible.

2. Contact Webmate.me Support: Given Webmate.me’s emphasis on direct, friendly support, contacting them directly is likely the most efficient method.

   • Phone Call: This is often the quickest way to resolve cancellation queries, as you can speak to a representative immediately. Their contact numbers are:
     • UK & EUROPE Support: +44 0 1208 220018
     • US & WORLDWIDE Sales & Support: +1 347-602-4336
     • Be prepared to provide your account details for verification.
   • Email: You can also send an email to their support address: [email protected]. Clearly state your intention to cancel, provide your account details, and request confirmation of cancellation. Keep a record of this email.
   • Support Ticket System: If they have a client area or control panel, there may be an option to open a support ticket specifically for cancellation requests. This provides a written record within their system.

3. Confirm Cancellation: Do not assume your service is cancelled until you receive explicit confirmation from Webmate.me.

   • Request a written confirmation email stating the cancellation date and that no further charges will be incurred.
   • Check your billing statements for subsequent months to ensure no unauthorized charges appear.

4. Migrate Data If Applicable: If you are cancelling a hosting, email, or domain service, ensure you have:

   • Backed up all website files and databases.
   • Downloaded all important emails.
   • Transferred your domain name to another registrar or updated its DNS settings to point to your new hosting provider before the Webmate.me service expires. Failure to do so could result in loss of data and domain ownership.

By following these steps and leveraging Webmate.me’s accessible customer support, you should be able to navigate the cancellation process effectively and without undue hassle.

How to Cancel Webmate.me Free Trial

Cancelling a free trial, while generally simpler than a full subscription, still requires attention to detail to avoid automatic conversion into a paid plan. Drive2pass.biz Reviews

Webmate.me’s business model, particularly for services like their website builder or initial hosting plans, might offer trial periods.

Key Considerations for Free Trial Cancellation:

1. Trial Duration: Understand the exact length of the free trial period. Mark the end date clearly on your calendar. Many companies automatically convert trials to paid subscriptions if not cancelled before the trial expires.
2. Cancellation Deadline: Be aware of any specific cancellation deadline within the trial period. Some companies require cancellation a certain number of days before the trial ends.
3. Method of Cancellation: This is crucial. Typically, free trials can be cancelled through:
   • Client Area/Dashboard: The most common method. Log in to your Webmate.me account if you created one for the trial and look for a “Subscriptions,” “Billing,” or “Manage Services” section. There should be an option to “Cancel Trial” or “Downgrade.”
   • Email Support: If a dashboard option isn’t obvious, send an email to [email protected] clearly stating your intention to cancel your free trial. Include any trial account IDs or registration emails you used.
   • Phone Support: Call their support line +44 0 1208 220018 for UK/Europe or +1 347-602-4336 for US/Worldwide and explain you wish to cancel your free trial.

Recommended Steps:

1. Log In and Explore: Access your Webmate.me client area or dashboard. Navigate through the billing or services management sections to find a direct cancellation option for your trial.
2. Direct Contact if Unclear: If you cannot find a clear cancellation button or process within the dashboard, immediately contact Webmate.me’s support team via email or phone. Given their emphasis on helpful support, they should be able to guide you or process the cancellation directly.
3. Request Confirmation: Always ask for written confirmation via email that your free trial has been successfully cancelled and that you will not be charged. This serves as your proof in case of any billing discrepancies.
4. Check Bank Statements: After the trial period ends, keep an eye on your bank or credit card statements to ensure no charges from Webmate.me appear. If a charge does occur, present your cancellation confirmation to dispute it.

By being proactive and following these steps, you can ensure that your Webmate.me free trial does not automatically convert into an unwanted paid subscription.

Webmate.me Pricing

Webmate.me’s pricing structure, as presented on their homepage, appears to be competitive and designed to cater to various user needs, from basic personal requirements to more complex business solutions.

While detailed, tiered pricing for every single service isn’t exhaustively laid out, they provide clear starting points, indicating a transparent approach to their foundational offerings.

Overview of Stated Starting Prices:

• Web Hosting: Strato.nl Reviews

  • “Premium Web Hosting that’s ultra fast and reliable – optimised for WordPress – from just £4.38 per month.” This is a strong entry-point for shared hosting, particularly given the WordPress optimization.
  • Later on the page, they also mention “Ultra-Fast Hosting Plans from just £4 per month,” indicating slight variations or promotions.

• Email Hosting:

  • “Ultra-reliable business-grade email accounts @yourdomain – from just £2.92 per month per email box.” This offers a scalable solution for businesses.
  • Another mention states “Ultra Reliable Email from just £2.75 per month,” again suggesting potential minor variations or different plan types.

• SIP Trunks VoIP:

  • “Reliable UK SIP Trunks for VoIP, with unlimited UK & Mobile calls included from just £7 per month.” This is a compelling offer for businesses relying heavily on phone communication.
  • Another section mentions “Low Cost UK SIP Trunks with unlimited UK & Mobile calls included or PAYG plans from just £3.75 / $5.63 per SIP channel,” offering more flexibility with pay-as-you-go options.

• 3CX Hosting Business VoIP PBX:

  • “Fully managed from just £7.50 /month.” This highlights their managed service for advanced phone systems.
  • Another mention shows “3CX Hosted VOIP from just £10.72,” indicating potentially different tiers or features within their 3CX offerings.

• 4G Home Broadband:

  • “4G Home Broadband for rural and temporary WiFi solutions up to 20Mbps download – from just £20 /month.” This provides a specific solution for connectivity challenges.

• Fixed Price, Low Cost Website Design: Eurotrader.com Reviews

  • “The easiest way to get a modern website designed & built for you for a low fixed price of just £99.” This is an attractive one-off cost for a basic website, appealing to startups or small businesses with limited design budgets.

• Web Builder DIY Website:

  • “Build your own website easily with 1000’s of templates, images and fonts – from just £4 per month.” This is highly competitive for a self-service website creation tool.

General Pricing Principles Mentioned:

• Sensible Prices: Webmate.me emphasizes providing “the best services at sensible prices,” aiming for a balance between quality and affordability.
• No Commissions: Their unique “no salespeople” policy is stated to “keep prices lower with no commissions,” theoretically passing savings onto the customer.
• VAT Exclusion UK: Prices exclude VAT in the UK at 20%, which is standard practice for business pricing. For US, EU, and worldwide customers, prices are inclusive of all applicable taxes.
• Money-Back Guarantee: They mention a “Money-Back guarantee wherever possible,” which adds a layer of confidence for new customers.
• No Long Contract Tie-Ins: “No long contract tie-ins wherever possible, keeping things simple and fair,” suggests flexibility in subscriptions, though specific terms would need to be checked for each service.

Overall, Webmate.me’s pricing appears to be transparent on its entry-level services, with a strong focus on value for money and a commitment to fair pricing without the pressure of a sales team.

For more detailed pricing for specific bandwidths, storage, or advanced VoIP features, direct inquiry or exploring their dedicated product pages would be necessary.

Webmate.me vs. Competitors

When evaluating Webmate.me, it’s helpful to compare its unique selling points and service offerings against major competitors in the internet services market.

While direct head-to-head feature comparisons can be complex due to the breadth of services Webmate.me offers, we can identify their competitive edge. Aefactoryservice.com Reviews

Webmate.me’s Differentiators:

1. Hyper-Focused Customer Service: This is Webmate.me’s strongest competitive advantage.

   • Personal Touch: Unlike large, often impersonal, call centers of giants like BT or GoDaddy, Webmate.me prides itself on “friendly, personal and plain-speaking support” with “ultra-low call queues” and actual humans answering phones. This directly contrasts with the frustration many users face with automated systems or scripted responses.
   • No Sales Pressure: Their “no salespeople” policy is unique. Most ISPs and hosting providers have dedicated sales teams. Webmate.me’s approach focuses on finding the best solution for the customer without upselling, which builds trust and differentiates them from competitors driven by commission.
   • High Retention & Satisfaction: The impressive 86% customer retention rate over 10 years and 9.9/10 average support ticket rating indicate a level of customer loyalty that many large-scale competitors struggle to achieve.

2. UK-Based Ownership & Management of Network:

   • Direct Control: Owning and managing their “multi-continent, multi-honed, self-healing network and servers” primarily in Telehouse London gives them direct control over speed, security, and reliability. This can lead to faster issue resolution and more optimized performance compared to providers who lease significant portions of their infrastructure.
   • Localized Expertise: For UK customers, having a local, expert team is a significant advantage for support and understanding regional connectivity nuances.

3. Comprehensive Service Portfolio One-Stop Shop:

   • While many providers specialize e.g., just hosting, or just broadband, Webmate.me offers a wide range of services under one roof: web hosting, email, domains, broadband fibre & 4G, SIP trunks, and 3CX VoIP. This consolidation can be convenient for businesses looking for a single provider for all their internet infrastructure needs, simplifying billing and support.

Comparison Against Major Competitors:

Web Hosting & Website Builder e.g., GoDaddy, SiteGround, Hostinger, Wix:

• Pricing: Webmate.me’s starting prices for hosting £4-£4.38/month are competitive with entry-level plans from Hostinger or GoDaddy, though some promotional offers from larger players might appear cheaper initially.
• Performance: Webmate.me emphasizes “ultra-fast” hosting and 99.999% uptime, aligning with industry leaders like SiteGround or Kinsta premium WordPress hosts. Their direct network management suggests robust performance.
• Support: Webmate.me’s personalized support is a clear differentiator against the often-automated or ticket-based support of very large hosts like GoDaddy or even Hostinger. SiteGround is also known for excellent support, but Webmate.me’s “no salespeople” model stands out.
• Website Builder: Their £99 fixed-price web design is unique, offering a managed solution at a very low cost, contrasting with DIY builders like Wix/Squarespace which are subscription-based or agency fees that are typically much higher.

Broadband & Connectivity e.g., BT, Virgin Media, TalkTalk, Plusnet – UK Specific:

• Speeds: Webmate.me offers high-speed fibre up to 2.5Gbps business and 1Gbps home, competitive with top-tier offerings from BT, Virgin Media, or Hyperoptic in areas where full fibre is available.
• Availability: Like all broadband providers, their fibre availability depends on Openreach or alternative network coverage. Their 4G solution offers an alternative where fixed lines are poor, similar to offerings from mobile network providers.
• Customer Service: Again, Webmate.me’s personal touch is a stark contrast to the often-criticized customer service of major incumbents like BT or Virgin Media, where long wait times and complex call trees are common complaints. This is a significant competitive edge.

VoIP & SIP Trunking e.g., RingCentral, 8×8, Gamma:

• Feature Set: Webmate.me offers 3CX Hosting, a powerful and widely used PBX system, competing with cloud-based VoIP platforms like RingCentral or 8×8.
• Pricing: Their SIP Trunk pricing starting from £7/month with unlimited calls is very competitive, especially if it includes mobile calls, as many providers charge extra for these.
• Integration: As a managed service, their 3CX hosting simplifies deployment compared to self-managing a 3CX server, appealing to businesses without dedicated IT staff.

In summary, Webmate.me positions itself as a premium service provider that prioritizes customer satisfaction, reliability, and comprehensive solutions.

Memowrite.com Reviews

While larger competitors might offer marginally lower prices on some entry-level services or boast larger global server networks, Webmate.me differentiates itself through its deeply personal, honest, and high-quality customer support, alongside its robust, directly managed infrastructure, making it an attractive option for those who value service and reliability above all else.

Frequently Asked Questions

What is Webmate.me?

Webmate.me is an established, award-winning UK-based internet service provider that offers a comprehensive range of premium internet solutions, including web hosting, email hosting, domain registration, broadband fibre and 4G, and VoIP services SIP Trunks and 3CX Hosting for home users, small businesses, and enterprises.

Is Webmate.me a legitimate company?

Yes, Webmate.me appears to be a legitimate and well-established company.

Their website states they have been operating for over 25 years, are multi-award winning, and have numerous 5-star reviews on platforms like Trustpilot and Google.

Where is Webmate.me based?

Webmate.me is based in the UK, specifically in the Cornish countryside, and primarily manages its own multi-continent network and servers from Telehouse London. Wandptraining.co.uk Reviews

What services does Webmate.me offer?

Webmate.me offers a wide range of services including: Web Hosting optimized for WordPress, Email Hosting, Domain Registration, Website Design fixed price and Website Builder, Home & Business Broadband Fibre and 4G, Ethernet Leased Lines, SIP Trunks, and 3CX Hosted Business VoIP PBX.

Does Webmate.me offer WordPress hosting?

Yes, Webmate.me offers premium web hosting specifically optimized for WordPress websites.

How much does Webmate.me web hosting cost?

Webmate.me’s premium web hosting starts from just £4.38 per month.

Can I get a website designed by Webmate.me?

Yes, Webmate.me offers a fixed-price, low-cost website design service, promising to design and build a modern website for you for just £99, often completed within 72 hours.

Does Webmate.me offer a website builder?

Yes, Webmate.me provides a website builder tool that allows users to create their own websites easily using thousands of templates, images, and fonts, starting from £4 per month. Printstorm.com.au Reviews

What are Webmate.me’s customer support hours?

While specific hours are not detailed, Webmate.me claims to offer “around-the-clock support” and emphasizes “ultra-low call queues” and readily available expert assistance.

How good is Webmate.me’s customer service?

Webmate.me prides itself on exceptional customer service, boasting an 89.1% support ticket response rate within 1 hour, a 17.33-second average call wait time, and a 9.9/10 average customer support ticket rating.

Numerous testimonials highlight their friendly, personal, and knowledgeable UK-based team.

Does Webmate.me have a money-back guarantee?

Yes, Webmate.me states they offer a “Money-Back guarantee wherever possible” to ensure customer satisfaction.

Specific terms for each service would need to be checked. Octoalgo.com Reviews

Are Webmate.me’s prices inclusive of VAT?

No, for UK customers, prices advertised by Webmate.me exclude VAT at 20% unless otherwise stated.

For US, EU, and worldwide customers, prices are inclusive of all applicable taxes.

Does Webmate.me offer unlimited calls with SIP Trunks?

Yes, Webmate.me offers reliable UK SIP Trunks for VoIP that include unlimited UK & Mobile calls from just £7 per month, with PAYG Pay As You Go plans also available.

Is Webmate.me carbon neutral?

Yes, Webmate.me states they are “100% carbon neutral” and are committed to being environmentally friendly.

What is Webmate.me’s uptime guarantee?

Webmate.me claims a “99.999% Hosting and Email uptime,” indicating a very high level of reliability for their services. Afabangkok.com Reviews

How long do customers typically stay with Webmate.me?

An impressive 86% of Webmate.me’s customers choose to stay with them for over 10 years, highlighting high customer loyalty and satisfaction.

Does Webmate.me employ salespeople?

No, Webmate.me explicitly states that they do not employ salespeople.

Their staff focus on providing honest advice and finding the best solutions for customers without upselling or sales patter.

Can Webmate.me provide broadband for rural areas?

Yes, Webmate.me offers 4G Home Broadband solutions designed for rural and temporary WiFi needs, providing download speeds up to 20Mbps.

What is the average time to first byte TTFB for Webmate.me web hosting?

Webmate.me typically achieves a Time to First Byte TTFB of 50-200ms for its web hosting, indicating fast server response times. Ecmarkets.com Reviews

How do I contact Webmate.me?

You can contact Webmate.me via email at [email protected] for support or [email protected] for sales. They also provide phone numbers: +44 0 1208 220018 for UK & Europe support/sales, and +1 347-602-4336 for US & Worldwide sales/support.