What to Expect from luggit.app

When you decide to use luggit.app, you can expect a streamlined, convenient, and secure luggage management experience designed to free you from the burden of your bags while traveling.

The service is built around efficiency and transparency, aiming to enhance your exploration of a city.

Expect On-Demand Convenience

The primary expectation should be door-to-door convenience.

You will not need to locate a physical storage facility. instead, Luggit brings the service to you.

• Flexible Pick-up: A “Keeper” (professional driver) will meet you at your specified location – be it your airport terminal, train station, hotel lobby, or even a local cafe – at the exact time you’ve booked.
• Flexible Delivery: Similarly, your luggage will be delivered to your chosen location at the time you specify, allowing you to transition smoothly to your next destination without having to backtrack for your bags.

Expect Secure Handling and Storage

Luggit places a high emphasis on the security of your belongings.

• Tamper-Proof Sealing: Each of your bags will be sealed with a unique, tamper-proof security seal upon collection. This ensures that no one can access your bag’s contents without breaking the seal.
• Real-Time Tracking: Through the Luggit mobile app, you can expect to track the precise location of your luggage throughout its journey and storage period. This offers continuous peace of mind.
• Insurance Coverage: Your bags are insured. Expect standard coverage of up to €500 per bag, with the option to upgrade to €1200 per bag for more valuable items, providing financial protection.

Expect Transparent Communication

Communication is a cornerstone of Luggit’s service, minimizing anxiety and ensuring smooth logistics.

• Booking Confirmation: You will receive immediate confirmation via email and potentially WhatsApp after booking, containing all relevant details of your service request.
• Keeper Information: Before your scheduled pick-up, you’ll receive information about your assigned Keeper, including their name, vehicle details, and contact information.
• Arrival Calls: The Keeper will call you when they arrive at the pick-up or delivery location to ensure easy meeting and handover.
• Responsive Support: Should you have any questions or need to make changes, expect responsive support via WhatsApp, web chat, or email during their operational hours (8 am – 8 pm local time).

Expect Clear and Upfront Pricing

There should be no surprises regarding the cost of the service. Is luggit.app a Scam?

• Instant Quote: You can get an exact price estimate on the website or app before confirming your booking, based on your specific pick-up/delivery locations, storage duration, and the number/type of bags.
• Factor-Based Pricing: Understand that the price will vary depending on these factors, so a complex itinerary might cost more than a simple short-term storage.

Expect a Professional Service

The overall experience should be one of professionalism and reliability.

• Professional Keepers: The “Keepers” are professional drivers, expected to be punctual, courteous, and efficient in handling your luggage. They are easily identifiable by their orange vests.
• User-Friendly App/Website: The digital platforms are designed for ease of use, making booking and managing your service simple and straightforward.
• High Service Standards: Given their high Trustpilot rating, you can expect a service that consistently meets high standards of customer satisfaction and operational efficiency.