Based on checking the website, Wisperbikes.com appears to be a legitimate online retailer specializing in electric bicycles and related accessories.
The site showcases a range of e-bike models designed for various riding styles, from urban commuting to off-road adventures, and highlights features like extended battery range, innovative design, and customizable options.
They also emphasize security features like GPS trackers and offer flexible payment solutions, including interest-free finance and the UK’s Cycle To Work Scheme.
While the core business of selling electric bikes is permissible, the website also promotes interest-based financing options like “0% finance” and “low-interest repayment options” through V12 Finance.
From an Islamic perspective, engaging in transactions that involve riba interest is forbidden, as it introduces an element of injustice and exploitation into financial dealings.
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This principle applies whether you are the one paying or receiving interest.
Therefore, while the product itself—electric bikes—is beneficial and encourages healthy activity, relying on interest-based financing methods would not be advisable.
It is always better to seek alternatives that align with ethical financial principles to ensure long-term blessings and avoid actions that are contrary to divine guidance.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Wisperbikes.com Review & First Look
Upon an initial review, Wisperbikes.com presents itself as a dedicated and established electric bike brand, having pioneered e-bike design and manufacturing since 2005. The website’s interface is clean and user-friendly, providing clear navigation to various e-bike categories, accessories, and support information.
The emphasis is on quality, innovation, and customer satisfaction, with numerous testimonials highlighted directly on the homepage.
They showcase a variety of e-bike types, including folding, step-through, crossbar, and trail/mountain e-bikes, catering to a broad spectrum of riders.
Wisperbikes.com Cons
While the website appears professional and offers a range of desirable products, there are a few points to consider, especially from an ethical financial standpoint.
- Reliance on Interest-Based Finance: The most significant concern for a discerning consumer is the prominent offering of “0% finance” and “low-interest repayment options” through V12 Finance. While these may seem attractive to some, they inherently involve riba interest, which is strictly forbidden in Islamic finance. This can lead to financial burdens and a lack of blessing in earnings.
- Implication for Consumers: For those seeking ethical purchasing options, this reliance on interest-based finance means that acquiring a Wisper e-bike through these specific channels would not align with Islamic principles. It necessitates finding alternative, permissible methods of payment.
- Data Point: While specific data on the percentage of customers using interest-based finance isn’t available, the prominent display suggests it’s a significant part of their sales strategy, indicating widespread usage.
- Limited Direct Purchase Options: While they accept Cyclescheme, the primary direct purchase method is standard credit card, with the alternative being interest-based finance. There isn’t an immediate option for direct cash payments or specific halal financing alternatives explicitly mentioned.
- Lead Times for Full Throttle Options: The website notes an “extended lead time of up to 2-8 weeks” for full-throttle e-bikes, which are certified to order. This could be a drawback for customers needing an e-bike sooner.
- Geographical Limitation for Schemes: The Cycle To Work Scheme and Green Commute, while beneficial, are UK-specific. This limits their applicability for international customers or those outside the UK.
Wisperbikes.com Alternatives
For individuals looking to purchase an electric bike while adhering to ethical financial principles, exploring alternatives to interest-based financing is crucial.
Here are some viable approaches and alternative brands that might offer more flexible, permissible payment options, or generally focus on direct sales:
- Halal Financing Options:
- Saving and Cash Purchase: The most straightforward and Islamically permissible way to acquire an e-bike is to save the full amount and purchase it outright with cash. This eliminates any involvement with interest.
- Murabaha Cost-Plus Financing: Some Islamic banks or financial institutions offer Murabaha, where the bank purchases the item and then sells it to the customer at a agreed-upon mark-up, payable in installments without interest. While not directly offered by Wisperbikes.com, this is a principle to seek in general financing.
- Qard Hasan Benevolent Loan: While less common for consumer goods, a Qard Hasan is an interest-free loan from an individual or institution, to be repaid without any additional charges.
- Brands with Direct Purchase Focus/Non-Interest Options:
- Local Bike Shops: Many local e-bike retailers might offer layaway plans or direct cash payment discounts. They often work with customers on a more personal basis, allowing for flexible arrangements.
- Used Marketplaces e.g., eBay, Gumtree, local classifieds: Buying a used e-bike often involves direct cash transactions between buyer and seller, completely bypassing financing. Ensure thorough inspection before purchase.
- Brands Emphasizing Upfront Payment: Some direct-to-consumer e-bike brands primarily focus on upfront payments or work with payment processors that don’t push interest-bearing options as heavily.
- Example Brands for illustrative purposes, always check their current financing terms: Brands like Rad Power Bikes, Lectric eBikes, or Ancheer often operate on a direct-to-consumer model. While they may still offer credit card payments which can lead to interest if not paid in full, they generally don’t feature prominent interest-based financing schemes in the same way as Wisperbikes.com. Always verify their current payment methods.
- Community and Cooperative Efforts: In some communities, cooperative schemes or funds exist where members contribute, and funds are used to purchase items for members on an interest-free basis, to be repaid over time.
How to Approach Wisperbikes.com Without Interest
If you are set on purchasing a Wisper e-bike but wish to avoid interest, here’s how you can approach it:
- Pay in Full: This is the ideal solution. Save the full purchase price and pay for the e-bike outright using a debit card, bank transfer, or cash if buying from a physical dealer. This entirely circumvents interest.
- Utilize the UK Cycle To Work Scheme if applicable and compliant: The website states, “You simply choose a bike, hire it for an agreed length of time and then snap it up for a fraction of its original value.” This is often facilitated through salary sacrifice, where the payment is deducted from your gross pay, offering tax savings. While the underlying mechanism of these schemes can be complex, many are structured as a lease or hire agreement followed by an option to purchase, which, if structured correctly without hidden interest, could be a permissible alternative. It’s crucial to understand the exact terms and conditions of the Cyclescheme certificate and the final ownership transfer to ensure it doesn’t involve any forbidden financial elements.
- Statistic: The Cyclescheme claims users can “save up to 32% on the purchase price” of a new e-bike, which is a significant incentive.
- Avoid V12 Finance Options: Explicitly refrain from selecting “V12 Finance” as your payment option, regardless of whether it’s advertised as 0% or low-interest. The presence of “interest” in the term itself, even if at 0% for a period, often indicates an underlying conventional financial product that could revert to interest-bearing.
- Contact Customer Service: Reach out to Wisperbikes.com directly to inquire if they offer any alternative payment methods, such as a direct bank transfer option, or if they have partnerships with ethical financing providers though this is less likely for a conventional business.
Wisperbikes.com Pricing
Wisperbikes.com offers a range of e-bikes with varying prices, reflecting different models, battery capacities, and features.
Based on the homepage, prices are displayed with VAT included.
- Wisper 806 Folding Electric Bike: Ranges from £1,499.00 – £2,599.00 inc VAT, depending on battery capacity 375Wh, 575Wh, 700Wh. This model is highlighted as “Best Folding Bike by Which? magazine in May 2023.”
- Wayfarer M7 Mid-Drive Step-Through 43v E-Bike: Priced from £1,799.00 – £2,498.00 inc VAT, with battery options of 450Wh and 700Wh. This model is currently on sale, saving up to £400.
- Tailwind Comfort Crossbar E-Bike: Costs from £1,699.00 – £2,199.00 inc VAT, available with 360Wh and 540Wh battery options.
General Pricing Insights:
- Tiered Pricing: Prices are tiered based on battery capacity, with larger batteries e.g., 700Wh commanding higher prices due to extended range. This is a common practice in the e-bike market, as battery cost is a significant component.
- Promotional Offers: The website actively promotes sales, such as the “SAVE UP TO £400 on a brand new Wisper Electric Bike this Spring.” These promotions can make their e-bikes more accessible.
- Finance Options: The website prominently advertises monthly payment options, such as “From £38.89/mth*” for the Wisper 806 and “From £64.83/mth*” for the Wayfarer M7, through V12 Finance. As discussed, these involve interest-based financing, which is not advisable from an Islamic perspective.
- Accessories: Beyond the bikes themselves, prices will vary for accessories like additional batteries, racks, and security packages. For instance, their security packages, which include GPS trackers and theft insurance, would be an additional cost.
Wisperbikes.com vs. Competitors
When evaluating Wisperbikes.com against competitors, it’s essential to consider factors like brand reputation, product range, innovation, customer support, and, crucially, financing options.
- Brand Heritage and Innovation: Wisper Bikes has been in the market since 2005, positioning them as pioneers in e-bike design and manufacturing in the UK. This long-standing presence suggests experience and a refined product line. Their “Full Throttle eBike Option,” certified to be UK legal, highlights their commitment to innovation and adapting to regulations.
- Competitors: Brands like Gocycle known for premium folding e-bikes, Brompton Electric for iconic folding bikes with electric assist, and Ribble Cycles offering a wide range including electric road bikes are strong UK-based competitors. Globally, Rad Power Bikes known for affordable, robust utility e-bikes and Specialized offering high-performance e-MTBs and road e-bikes are significant players.
- Product Range and Specialization: Wisper offers a focused range across folding, step-through, crossbar, and trail/mountain e-bikes, with a clear emphasis on commuter-friendly options. Their new “Tailwind 806 Folding E-Bike” is a direct competitor to other folding e-bike brands.
- Competitive Edge: Wisper’s strength lies in its diverse yet focused range, catering to common rider needs, particularly commuting and leisurely rides. The “Which? Best Buy” endorsement for their 806 model gives them a strong credential.
- Customer Support and Warranty: Wisperbikes.com provides comprehensive support options including warranty registration, ticket submission, extended warranty, FAQs, and manuals. This suggests a commitment to post-purchase service. Their dealer locator and test ride options also enhance accessibility for potential buyers.
- Comparison: Most reputable e-bike brands offer similar warranty and support structures. The key differentiator for Wisper might be their UK-specific support network and physical dealer presence, which can be advantageous over purely online competitors.
- Financing and Ethical Considerations: This is where a clear distinction emerges. Wisperbikes.com heavily promotes interest-based V12 Finance. Many competitors, while offering credit card options, may not push conventional financing as explicitly, or some might even partner with ethical financing providers in certain markets.
- Recommendation: For a consumer adhering to Islamic financial principles, the main concern with Wisperbikes.com is the prominent promotion of interest. When comparing, it’s crucial to investigate if competitors offer genuinely interest-free payment plans e.g., through Sharia-compliant institutions or if direct cash purchase is the only viable option. Prioritize brands that align with ethical financing principles or allow for straightforward, interest-free payment.
In summary: Wisperbikes.com is a strong contender in the e-bike market, particularly in the UK, due to its established presence, diverse product range, and positive reviews. However, for those prioritizing ethical financial transactions, the widespread promotion of interest-based financing requires careful consideration and a commitment to utilizing alternative, permissible payment methods or seeking out competitors that offer such options.
How to Cancel Wisperbikes.com Subscription
The website text provided does not indicate any subscription services directly offered by Wisperbikes.com for their e-bikes themselves.
Products like electric bikes are typically one-time purchases.
However, the text does mention “Stolen Bike Recovery Service provided by BackPedal” and “Bike Theft Insurance to cover a new Wisper replacement,” which might involve external subscriptions or policies.
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Understanding Potential “Subscriptions”:
- Security Services: If you opted for Wisper’s advanced security packages, which include GPS trackers and stolen bike recovery services, these are likely facilitated by a third-party provider like “BackPedal.” Any “subscription” would be with that third-party service.
- Bike Theft Insurance: Similarly, bike theft insurance would be a policy with an insurance provider, not directly with Wisperbikes.com.
- V12 Finance: If you used V12 Finance, this is a loan agreement, not a subscription. You would be obligated to make repayments as per the loan terms.
- Cyclescheme: This is a salary sacrifice scheme for bike acquisition, not a recurring subscription in the typical sense.
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Steps to Cancel if applicable to third-party services:
- Identify the Service Provider: Check your purchase documentation or any separate agreements you signed for the security package or insurance. It should clearly state the name of the third-party provider e.g., BackPedal for recovery, a specific insurance company.
- Contact the Third-Party Provider Directly: You will need to contact the relevant company BackPedal, the insurance provider, or V12 Finance to inquire about their cancellation policies and procedures. Wisperbikes.com would not be able to cancel these external agreements for you.
- Review Terms and Conditions: Before canceling, always review the terms and conditions of your agreement with the third-party provider. There might be cancellation fees, specific notice periods, or conditions for early termination.
- For V12 Finance: This is a credit agreement. You cannot simply “cancel” it without fulfilling your repayment obligations. You would need to pay off the outstanding balance in full, which might involve early settlement fees depending on the terms. Always avoid such interest-based agreements from the outset.
Wisperbikes.com Customer Support and Returns Policy
Wisperbikes.com appears to prioritize customer support, offering various channels for assistance.
Their website explicitly lists several support options:
- Register Your Wisper eBike: Essential for warranty claims and support.
- Submit Ticket: A direct method for specific inquiries or issues.
- Extended Warranty: Indicates options for prolonged coverage beyond standard warranty.
- Brochure 2023: Provides detailed product information.
- FAQs: A comprehensive section addressing common questions.
- Complaints Policy: Outlines the procedure for formal complaints.
- Returns Policy: Details the terms and conditions for returning products.
- Manuals & Tutorials: Resources for users to understand and operate their e-bikes.
- Technical, Service and Battery Disposal: Specialized support for technical issues and battery management.
- Dealer Training Day: Suggests a network of trained dealers for local support.
- Dealer Locator: Helps customers find authorized Wisper dealers for sales and service.
- Test Ride: Options to experience bikes before purchase.
Returns Policy General Principles, as specific details are not provided in the homepage text:
While the full “Returns Policy” document is not detailed in the provided text, typically, e-bike returns policies involve:
- Timeframe: A specific number of days from purchase e.g., 14, 30 days during which returns are accepted.
- Condition of Product: Products usually need to be in “as-new” condition, unused, with original packaging and all accessories. Used bikes or those with damage from use may not be eligible for a full refund or might incur restocking fees.
- Reason for Return: Returns might be categorized differently for faulty products versus a change of mind. Faulty products are usually covered by warranty and may lead to repair, replacement, or refund.
- Restocking Fees: Some retailers charge a restocking fee for non-faulty returns, especially for high-value items like e-bikes.
- Shipping Costs: The customer might be responsible for return shipping costs unless the item is faulty.
To understand the precise details of Wisperbikes.com’s returns policy, customers would need to:
- Visit the “Returns Policy” link on their website. This document will contain the exact terms, conditions, timeframes, and procedures.
- Contact their customer service: For specific scenarios or clarification, directly contacting their team via the “Submit Ticket” option or phone 01732 762393 would be advisable.
It’s always recommended to thoroughly read the full returns policy before making a significant purchase to understand your rights and obligations, ensuring a smooth process if a return becomes necessary.
3. Frequently Asked Questions
What is Wisperbikes.com?
Wisperbikes.com is the official website for Wisper Bikes, a UK-based company that designs and manufactures electric bicycles.
They have been operating since 2005, offering a range of e-bikes for various uses, including commuting, trail riding, and leisurely exploration.
What types of e-bikes does Wisperbikes.com offer?
Wisperbikes.com offers a diverse range of electric bicycles, including folding e-bikes, step-through e-bikes, crossbar e-bikes, and trail & mountain e-bikes.
They also have specific models like the Tailwind and Wayfarer series.
Does Wisperbikes.com offer interest-free finance?
Yes, Wisperbikes.com prominently advertises “0% finance” and “low-interest repayment options” through V12 Finance.
However, it’s important to note that from an Islamic perspective, any transaction involving interest riba is forbidden, even if advertised as 0%.
Can I purchase a Wisper e-bike without using interest-based finance?
Yes, the most recommended way to purchase a Wisper e-bike without involving interest is to save the full amount and pay for it outright using a debit card or bank transfer.
You can also explore options like the UK’s Cycle To Work Scheme if it aligns with ethical financial principles after careful review of its terms.
What is the Wisper 806 Folding Electric Bike?
The Wisper 806 Folding Electric Bike is one of Wisper’s popular models, recognized as the “Best Folding Bike by Which? magazine in May 2023.” It’s designed for portability and convenience, ideal for urban dwellers and commuters, and comes with various battery capacities. Medalmad.com Reviews
What is the price range for Wisper e-bikes?
Based on the website, Wisper e-bike prices vary depending on the model and battery capacity.
For instance, the Wisper 806 Folding Electric Bike ranges from £1,499.00 to £2,599.00, while the Wayfarer M7 Mid-Drive Step-Through starts from £1,799.00.
Does Wisperbikes.com offer security features for their e-bikes?
Yes, Wisperbikes.com offers advanced security packages that include a professionally installed GPS tracker, a smartphone bike movement alarm, and a stolen bike recovery service provided by BackPedal, claiming an 85% success rate. They also offer bike theft insurance.
Is the “Full Throttle” option legal in the UK?
Yes, Wisperbikes.com states that their full throttle e-bikes are “fully UK legal, twist or thumb activated full throttle controls available on all our hub-drive electric bikes,” and are DVSA approved.
Are there extended lead times for Full Throttle e-bikes?
Yes, because their Full Throttle e-bikes are certified to order, Wisperbikes.com advises an extended lead time of up to 2-8 weeks for these specific models. Greencloudvps.com Reviews
How does the UK Cycle To Work Scheme work with Wisperbikes.com?
Wisper has partnered with Cyclescheme, allowing customers to acquire a new e-bike through a salary sacrifice scheme, potentially saving up to 32% on the purchase price.
You choose the bike, hire it for an agreed period, and then have the option to purchase it for a fraction of its original value.
Can I test ride a Wisper e-bike?
Yes, Wisperbikes.com offers options to book a test ride, and they also have a dealer locator to help you find local authorized Wisper dealers where you might be able to try out bikes.
What kind of warranty does Wisperbikes.com offer?
While specific warranty details are not fully outlined on the homepage, Wisperbikes.com provides options for warranty registration and extended warranty coverage, suggesting a standard manufacturer’s warranty with additional options.
How can I get support for my Wisper e-bike?
Wisperbikes.com provides comprehensive support through various channels, including an e-bike blog, FAQs, a complaints policy, returns policy, manuals, tutorials, and dedicated technical and service support. You can also submit a ticket for specific issues. Stscope360.co Reviews
Does Wisperbikes.com sell accessories?
Yes, Wisperbikes.com sells a range of accessories, including batteries, brakes, chargers, electronics, frames, steering components, and transmission parts.
What is the average battery range for Wisper e-bikes?
While the website mentions “extended range” batteries, the specific mileage depends on the battery capacity e.g., 360Wh, 540Wh, 700Wh and riding conditions. Larger Wh values generally provide a longer range.
How long has Wisper Bikes been manufacturing e-bikes?
Wisper Bikes has been pioneering the design and manufacture of e-bikes since 2005, giving them over 15 years of experience in the industry.
What awards or recognitions has Wisper Bikes received?
The Wisper 806 Folding Electric Bike was voted “Best Folding Bike by Which? magazine in May 2023,” and the website also highlights “Best Buy recommendation” from other reviews.
Are Wisper e-bikes suitable for commuting?
Yes, Wisper electric bicycles are highlighted as a popular alternative for daily commutes, offering benefits like avoiding congestion and positive health impacts. Atlasfm.com Reviews
They offer city e-bikes specifically designed for urban commuting.
What should I do if I have a complaint about a Wisper product?
Wisperbikes.com has a “Complaints Policy” link on their website.
You should refer to this policy for the formal procedure on how to submit and resolve any complaints you might have.
What is the best way to contact Wisperbikes.com customer service?
You can contact Wisperbikes.com customer service by submitting a ticket through their website’s support section or by calling them directly at 01732 762393.
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